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WorldRemit Review- An Affordable Money Transfer Service Provider 2024

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4 stars based on 86768 reviews

WorldRemit Review by Exchange Rate IQ

Overall rating
8.5 /10

Thinking of using a remittance service to transfer funds across borders and not able to find a proper review. Here at Exchange Rate IQ, we provide you with the best-unbiased reviews in a precise manner which are based on long research, customer satisfaction and authenticity. Therefore, we have bought you a review of WorldRemit, which offers transfers to more than 145 countries across the world. Here you can also get the review of WorldRemit app, so that you can download them to transfer money whenever and wherever possible.

WorldRemit is an online money transfer service provider that offers international remittance services to expatriates and migrant workers. WorldRemit was founded in 2010 by Ismail Ahmed, a former compliance advisor to the United Nations Development Programme. The company has recently started providing business transfers to its users so now employers can transfer money to their employees across the globe. It helps people to send money in more than 145 countries and have around 3 million users till now. Some of the benefits of WorldRemit are:

  • No minimum transfer limit
  • Covering a large number of countries
  • Competitive exchange rates
  • Flexible payment options

Review of WorldRemit :

WorldRemit is an online money transfer service provider helps you to send money abroad and especially designed for the migrant communities. It offers the flexibility of paying the amount to users in more than 145 countries from 50 countries in 30+ currencies. Customers can choose from multiple methods to send money overseas, including bank deposit, cash pick-up, Mobile Money, or airtime top-up. With any option and any device, the transfer procedure is designed to be simple; users choose their country, including the recipient details, and send their desired amount.

WorldRemit money transfer offers competitive prices where customers can send money with a service fee ranging in between absolutely FREE to $10. This fee has been charged depending on the mode of payment, i.e., bank, card or any other and the country of the recipient. All the fees and exchange rates will be displayed upfront once you enter all the details. So, you will know exactly how much you’ll pay in transferring the funds.

People often come to us asking "How much can I send with WorldRemit?" So, one can send maximum up to $9,000 per day through WorldRemit as there is no minimum limit. You may also get free transactions using WorldRemit promo code, where you may get partial or full cashback of the fee you paid during the transaction.

WorldRemit customer care services are available on their website, email and phone 24/7. Users can take assistance from the company anytime, just by keeping their transaction number handy, so that they can get the proper assistance as fast as possible. It has provided phone numbers for various countries on its website, but people across the world can also contact the company on this number: +44 20 7148 5800

It has been providing the best security to the customers from the past 8 years. It monitors the unusual behaviour so that one can stay worry-free about the personal data.

WorldRemit Promo Code:

WorldRemit is providing First transfer free the users if they use it through Exchange Rate IQ. So, why to wait, start now!

worldremit-reviews

Pricing : How much does WorldRemit cost?

8 /10

WorldRemit Exchange rate

WorldRemit offers locked in exchange rate depending on the pay-out method so that you can know how much money will reach to your recipient.

WorldRemit fees

The fees of WorldRemit depends on the pay-out method you want to choose for your money transfer like fees for cash pickup can be higher than for a bank deposit.

WorldRemit Payment methods

WorldRemit Bank Deposit: In this pay-out method, money will be credited to the bank account of your recipient. They will then be able to withdraw the funds as cash, use them to make payments, or make an onwards bank transfer.

WorldRemit Cash Pickup: In this method, the money you send will be available for pickup in cash at a local agent location of a WorldRemit locations partner.

WorldRemit Mobile Money: It allows you to send money to a mobile money account also known as a mobile wallet, such as Vodafone, Airtel, Globe Cash, Tigo, etc. so that your recipient can get money anywhere at any time.

WorldRemit Airtime Top-up: You can also choose to top-up your recipient’s mobile airtime to make calls or send SMS text messages.

So, under the pricing head, we rate WorldRemit 8 out of 10.

Transparency: Does WorldRemit have any hidden fees?

9 /10

WorldRemit does not charge any hidden fees from the users. If you are transacting through debit or credit card, you should be aware that your card provider might charge you a cash advance fee. Also, if you are sending an airtime top-up, note that some countries apply taxes, which will reduce the amount of airtime received by your recipient. If this is the case, WorldRemit will warn you before you complete your transfer. So, the company will make you assure before the transaction on how much fee you have to pay for the transfer.

WorldRemit Tracking

Customers can also track the details of the transaction through the transaction number provided by the company. Once you complete the transfer, this transaction number will help you to know how much time it will be going to take in reaching the funds to the recipient. Besides this, the company also sends the confirmation regarding the transaction through mail and SMS.

Transfer Speed: How long does it take to send money through WorldRemit?

9/10

WorldRemit Transfer Speed:

Are you also loofing for the answer of "How long does WorldRemit transfer take?", then you should know that the transfer speed varies from transfer to transfer depending upon the way and country you are making the transaction through WorldRemit. In some cases, transfers are very instant while in others, it takes a longer duration. The company provides the expected delivery time when you complete the details and before making the payment.

Availability of Money with Recipient Transferred via WorldRemit

Transfer Type Typical Availability
Bank Transfer Instant transfers are available in some banks
Other bank depending upon:
  • The bank
  • Day of the week
  • Time at which transaction has been created
Cash Pickup Available for instant pickup
Mobile Money Instant or near instant
Airtime Top-Up Instant or near instant
Home Delivery 24 hours- 7 days depending upon the location

Coverage: How many Countries & Currencies does WorldRemit support?

8/10

As in 2019, currently, WorldRemit online transfer enables senders of 50 countries to send money to 150 countries across the world in more than 30 currencies. One can also use the option of airtime top-up using the services of WorldRemit. However, one can send up to $9,000 in 24 hours.

Countries Supported by WorldRemit

Brazil Canada Haiti China Russia
Nepal India Turkey Fiji Australia
Italy Malta Poland UK USA
Ghana Mali South Africa Niger Morocco and more

Currencies Supported by WorldRemit

AED AUD MAD MXN
ZAR NGN JPY INR
CHF CAD SEK PEN
EUR HOD USD GBP

WorldRemit offers personal transfers to individuals and businesses and not offering the charitable transfer, so we feel that it has this areas for growth as well as many countries to cover. For using the services of WorldRemit login here. If you are a new user, then you can enter the details here for WorldRemit Sign up.

Map showing supported countries by exchangerateiq.com

WorldRemit Promo Codes & Offers

Get offer
All Countries
First 4 Transfers are Free -Use code "4FREE" - Send safe money with WorldRemit!!
Get offer
United States to All Countries
3 Fee Free Transfers When You Send Money Online With WorldRemit! Use Code 3FREE

WorldRemit Transfer Process

Visit WorldRemit

WorldRemit Online Money Transfer - How It Works?

  1. Go to WorldRemit website and choose the country you want to send money on its home page.

  2. Click on “Get Started”.

  3. You will be redirected to the next page. Here select the mode of payment and the amount you want to send.

  4. It will show the details how much amount you need to pay including fees.

  5. Now you need to enter the recipient information.

  6. Re-check the information and click on “Send”.

  7. You will receive the SMS and mail on your registered email ID regarding the transfer.

  8. It will also provide you with the transaction tracking number, through which you can check your transaction process.

Send money with WorldRemit

Can WorldRemit send money to Nigeria?

Nigeria is a country which receives foreign exchange money from across the globe as Nigerians working in other countries send money to family. So, WorldRemit offers money transfer to its customers so that they can send money to Nigeria easily. Here you can also signup to get WorldRemit exchange rate to Nigeria so that you can stay updated and plan your transfer accordingly.

You can send money to Nigeria as cash pickup which can be instantly from any FCMB and Fidelity Bank branches. If you wish to send money through bank transfer, you can transfer it to Ecobank, Diamond Bank, Heritage Bank, Jiaz Bank, etc. Other than this, WorldRemit also offers airtime top up facility to Airtel, 9mobile (formerly Etisalat), GLO, MTN, and Visafone.

Can WorldRemit send money to Canada?

WorldRemit has covered Canada from Vancouver to Halifax, where you can make the personal as well as business transfers. It offers only bank transfers to Canada so one cannot use the cash pickup services in Canada. These transfers take approximately 3 working days to reach to the recipient’s account. You can transfer this amount directly through a bank account, debit card or credit card.

Send money to Ukraine with WorldRemit

WorldRemit covers Ukraine from Mariupol to Kiev where it provides the option to send money through cash pick up. So, if you want to transfer money to Ukraine, you can send money through your bank account, debit card or credit card from the countries where WorldRemit is providing its services. This amount can be instantly picked up by the recipient in Ukraine from any Intel Express network.

User experience of WorldRemit

9/10

WorldRemit is a highly responsive website. Once you select the country, it will show the currency automatically and provide the exchange rate once you enter the amount with zero clicks. The sign in process in Worldremit is also easy. It is also providing its mobile apps, so that, you can send the money instantly from wherever you are. You can download WorldRemit app here (WorldRemit Android App and WorldRemit iOS App). You can check the exchange rates on the app without signing up or login.

WorldRemit’s overall money transfer process from registration, transfer and tracking is really seamless and easy to understand. A good UI & UX flow also helps. A detailed FAQ section on the website answers most of the relevant questions of the customers. The phone and email support are available on the site for any other queries.

About payment convenience, one can send money through various ways from WorldRemit. It accepts all the debit and credit card except Amex, Diner’s Card and Union Pay. So those who hold these cards cannot send money through it. One can also pay the money from WolrdRemit using the following:

  • Bank Account Transfer
  • Poli
  • Interac
  • iDEAL
  • ACH
  • Sofort
  • Android Pay
  • Apple Pay
  • Trustly

These payment options are available in various countries, depending on their registration with the above-provided transfer modes. Bank deposits and cash pickups are the most used and affordable money transfer process in WorldRemit. It also provides 100% refund if there is any issue with the transfer process, so, customers trust the company very much with their money.

As per user experience, we rate 9 out of 10 to WorldRemit, because it is offering the best services to the private transfers. It does not provide business transfer, which is also essential in the online world, so, if it starts providing this service, we may give it full ratings.

WorldRemit Mobile Apps

WorldRemit has been providing both Android app and iOS app which helps people in sending and receiving money abroad. In many of the African countries, these apps are called the “WhatsApp of money” as they are easy and faster to send money anywhere in the world. The apps are free to download which you can download from Google apps if you have an android phone or from the app store if you carry iPhone.

At Google app, WorldRemit app is rated with 4.5 stars by the users while on the Apple app store, it is rated 4.8 stars by the users. This shows that users are highly satisfied with their services.

Security : Is WorldRemit Safe?

10/10

Cyber attacks could irreparably damage you and your savings; therefore it is utmost necessary to know if the online money transfer is safe or not. For your privacy, WorldRemit money transfer protects its customers from frauds through various ways providing them physical, technical, electronic, and administrative safeguards. All connections to WorldRemit through their website and mobile app are secured using 256-bit SSL encryption with a 2048-bit signature.

For more safety of the customers, WorldRemit destroys the information of people in 8 years after you terminate your transactions with the company. So, you can trust the company with your personal details and privacy. We believe that it has one of the best privacy policies amongst its competitors and therefore, here it deserves 10 out of 10.

Transfer Type And Modes

Pay In Options

Bank
Credit Card
Debit Card

Pay Out Options

Bank

Service Mode

 Online

Exchange Rate Type

Fixed

WorldRemit FAQ's

How to track WorldRemit transaction?

You can track a WorldRemit transaction through SMS and email services provided by the company. Besides, you can also contact WorldRemit at its support team.

One of the significant importance of World Remit tracking services is that it allows you to know where your money is. That is why, you will always get a text message whether you are sending or receiving money. That way, you don’t have to waste any more time following up your money or waiting in the dark. In case you don’t receive any notification that money has been sent or received, you can get in touch with the customer support team which is always available via phone on 888-722-7771 or filling the contact form directly on the site. It is also good to know that World Remit not only sends you a test message but also an email with regards to your transaction.it is therefore important to make sure that you enter the right details including emails and phone numbers for World Remit tracking services to be available for the sender and receiver.

Discuss this question

What is Covid 19 update with worldremit?

WorldRemit Money Transfer service is available 24/7 via website and app, to help you send money quickly, to friends and family in areas impacted by COVID-19.

At this time the preferred method of fund transfer is Bank to Bank. we recommend that you transfer to bank accounts, mobile money or airtime where possible. Cash pickup services from money transfer operators are being impacted by movement restrictions in some countries; locations and opening hours may be reduced.

To start transfer now visit WorldRemit – Covid19 page with the latest updated information and money transfer options.The team of WorldRemit around the world is working hard to update country specific information regularly.

Discuss this question

What is the advantage of World Remit Tracking services?

One of the significant importance of World Remit tracking services is that it allows you to know where your money is. That is why, you will always get a text, message whether you are sending or receiving money. That way, you don’t have to waste any more time following up your money and in case you don’t receive any notification, you can get in touch with the customer support team which is always available. It is also good to know that through the tracking notifications, you can keep track of your transaction and also know if someone is using your account for a transaction.

Discuss this question

Where to collect money from WorldRemit?

WorldRemit has its presence in over 150 countries, where it is licensed by the local government and providing the safest mode of transfer to its customers. So, if you are looking for a collection of money from WorldRemit, then the company has agent location across the countries at multiple places. you can WorldRemit locations here, where you reach with your government-issued ID and transaction number to pick up the amount transferred.

Discuss this question

Does WorldRemit provides cancellation and refund facilities? How to cancel a WorldRemit transaction?

Yes. WorldRemit offers cancellation and refund facilities. You need to cancel the transfer as soon as possible because once the amount has been transferred to another country; the company will not process the cancellation. For cancelling, you need to contact the support team of WorldRemit as you cannot cancel the transaction directly. The company will provide you refund after cancellation within 2-3 working days, which you can take in multiple manners such as bank transfer, card, So Fort, Trustly, etc.

If you have any general questions about WorldRemit or need assistance with a specific transaction, we’d suggest heading to this page. 

Contact WorldRemit US Team
Contact WorldRemit CA Team

Discuss this question

WorldRemit Vs Western Union: Which is better money transfer company?

Western Union and WorldRemit, both are one of the best money transfer companies of the world and offer money remittance services to people across the world. Western Union offers low exchange rates while WorldRemit offers mid-market exchange rates with a small percentage of margin.
On the basis of transfer fees, Western Union charge fees vary which depends on the country as well as currency while WorldRemit fees are based on the amount you are transferring.
Western Union is offering online, offline and app services so as the WorldRemit which also offer cash pick-up services in more than countries.

Discuss this question

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WorldRemit User Reviews and Ratings

reviews powered by trustpilot

Refund, cancellation

Review published ago

Hi my husband sent am money via World remit through bank account transfer to Philippines last July 16, 2024. It’s been a week that I haven’t received the money and I asked l my bank if they can check in their system if there’s incoming fund/transfer, unfortunately there’s none. We keep chasing World remit but they are very difficult to reach via their numbers. They’re saying that that they will reprocess, but it’s not. My husband cancelled it, and he requested for a refund, up until now it’s subject for approval. We are worried that our money will be gone for nothing because of their failed services. We are very totally upset with your services World Remit! Refund us with our hard earned money!

by Yuki Lyn

Refund, cancellation

Review published ago

Hi my husband sent am money via World remit through bank account transfer to Philippines last July 16, 2024. It’s been a week that I haven’t received the money and I asked l my bank if they can check in their system if there’s incoming fund/transfer, unfortunately there’s none. We keep chasing World remit but they are very difficult to reach via their numbers. They’re saying that that they will reprocess, but it’s not. My husband cancelled it, and he requested for a refund, up until now it’s subject for approval. We are worried that our money will be gone for nothing because of their failed services. We are very totally upset with your services World Remit! Refund us with our hard earned money!

by Yuki Lyn

Please, make it easy to update phone number and all details

Review published ago

Why is it so hard for a customer to change a phone number in an application? It has been 2.5 years trying to update my address and phone number. Whenever I try to log in and change my phone number they keep the old country code as default. As if I can't move to another country. For 2. 5 years, I have been transferring and paying charges in Euros, even if I am not living in the Eurozone. Why do I need to call your agent to change a phone number when I could do it myself? This isn't very pleasant!

by Anonymous

Please, make it easy to update phone number and all details

Review published ago

Why is it so hard for a customer to change a phone number in an application? It has been 2.5 years trying to update my address and phone number. Whenever I try to log in and change my phone number they keep the old country code as default. As if I can't move to another country. For 2. 5 years, I have been transferring and paying charges in Euros, even if I am not living in the Eurozone. Why do I need to call your agent to change a phone number when I could do it myself? This isn't very pleasant!

by Anonymous

Bin seit über 2 Jahren sehr zufriedener…

Review published ago

Bin seit über 2 Jahren sehr zufriedener Nutzer des Geldtransfers nach Kolumbien. Allerdings wurde nun mein Konto wegen meines abgelaufenen Passes blockiert, so daß ich nicht einmal die Daten meiner Empfänger einsehen konnte. Diese Holzhammermethode ist enttäuschend und ich überlege, ob ich die angeforderten Daten noch einreichen soll, oder mir einen anderen Provider suche?

by Hanno Bohn

Bin seit über 2 Jahren sehr zufriedener…

Review published ago

Bin seit über 2 Jahren sehr zufriedener Nutzer des Geldtransfers nach Kolumbien. Allerdings wurde nun mein Konto wegen meines abgelaufenen Passes blockiert, so daß ich nicht einmal die Daten meiner Empfänger einsehen konnte. Diese Holzhammermethode ist enttäuschend und ich überlege, ob ich die angeforderten Daten noch einreichen soll, oder mir einen anderen Provider suche?

by Hanno Bohn

Money not delivered!!!!

Review published ago

Dear Sir/Madam, My transaction with this transaction number xxxxx2378 which i made since 21.07.2024 is still in progress when the status was checked.Since 22.07.2024,i have been chatting your customer services who are very incompetent and incapable to resolve the issues. Each time,i will chat them up,they will say,they are having technical issues that has not been resolved till 25.07.2024 but whenever i tell them that it can’t be technical issues because the transaction i made on the early morning of 22.07.2024 went through,they will say they will need 24 hours to cancel the transaction. 24 hours was given to me on 22.07.2024 which expired on 23.07.2024 at 5pm CET .On 23.07.2024, they said they will need 24 hours again to cancel the transaction which also expired on 24.07.2024 at 5pm CET.On 24.07.2024,they said they will need another 24 hours to cancel my transaction and make a refund which expired on 25.07.2024 at 5pm CET. On 25.07.2024,they said they will need another 24 hours to cancel my transactions,it was at this point in time that i demanded for customer service Email address and the person who chatted me on 25.07.2024 gave me this Email( transactionhelp@worldremit )com which i hope is correct. I have forgotten to say that on 22.07.2024,initially when i reported the issue,the customer service worker who chatted me said i should give them 6 hours to sort out the issue and the 6 hours expired at 4pm CET same day. Up till now,nothing has been done to make sure i got my money back,it is all about playing with my mental state of mind. We are talking about refunding me the sum of 40 Euro(Forty Euro) for over five days now. The worst thing about this is that the customer service will tell me that they are monitoring the status which i can also monitor by myself. Monitor the status,that is all a customer service of a financial institution can do. It is very very annoying and unbearable. This will be my last demand on refund of my money after which i will involve my lawyer. I have legal protection insurance and i don’t need to pay a cent for it. If you think you can just made away with my money, then you have done it with the wrong person. You have from today being 26.07.2024 till 01.08.2024 to refund the sum of 40 Euro (Forty Euro) otherwise it will be very expensive for you. I hope you will be wise enough.

by Josephine From Germany

Money not delivered!!!!

Review published ago

Dear Sir/Madam, My transaction with this transaction number xxxxx2378 which i made since 21.07.2024 is still in progress when the status was checked.Since 22.07.2024,i have been chatting your customer services who are very incompetent and incapable to resolve the issues. Each time,i will chat them up,they will say,they are having technical issues that has not been resolved till 25.07.2024 but whenever i tell them that it can’t be technical issues because the transaction i made on the early morning of 22.07.2024 went through,they will say they will need 24 hours to cancel the transaction. 24 hours was given to me on 22.07.2024 which expired on 23.07.2024 at 5pm CET .On 23.07.2024, they said they will need 24 hours again to cancel the transaction which also expired on 24.07.2024 at 5pm CET.On 24.07.2024,they said they will need another 24 hours to cancel my transaction and make a refund which expired on 25.07.2024 at 5pm CET. On 25.07.2024,they said they will need another 24 hours to cancel my transactions,it was at this point in time that i demanded for customer service Email address and the person who chatted me on 25.07.2024 gave me this Email( transactionhelp@worldremit )com which i hope is correct. I have forgotten to say that on 22.07.2024,initially when i reported the issue,the customer service worker who chatted me said i should give them 6 hours to sort out the issue and the 6 hours expired at 4pm CET same day. Up till now,nothing has been done to make sure i got my money back,it is all about playing with my mental state of mind. We are talking about refunding me the sum of 40 Euro(Forty Euro) for over five days now. The worst thing about this is that the customer service will tell me that they are monitoring the status which i can also monitor by myself. Monitor the status,that is all a customer service of a financial institution can do. It is very very annoying and unbearable. This will be my last demand on refund of my money after which i will involve my lawyer. I have legal protection insurance and i don’t need to pay a cent for it. If you think you can just made away with my money, then you have done it with the wrong person. You have from today being 26.07.2024 till 01.08.2024 to refund the sum of 40 Euro (Forty Euro) otherwise it will be very expensive for you. I hope you will be wise enough.

by Josephine From Germany

World Remit Service For Ghana.

Review published ago

World Remit. Very Bad to find out information on there Mobile Money Service for Ghana. For Airtel Tigo Mobile Money Not working. MTN Mobile Money Service not working Vodafone Mobile Money Service Not Working Can not find information If the technical Issuses be Solved. Still waiting for information from World Remit.

by Robert White

WORST SERVICE I EVER EXPECTED

Review published ago

I cannot tell if it is that World Remit is content with the number of customers it has now or if they just don't care, but in my books now they do not seem to be in control of their business. They seemingly blame the issue on MUKURU, but funny enough other apps using MUKURU do not have the same glitches. I sent money to South Africa since the 19th to a recipient I have always been sending money to. Yet there seemingly was a problem with the transaction since then till now. There has been a delay.. On World Remit end it says "Money Ready for pickup" and on Mukuru's end it says "error transaction ID not found". On multiple calls I keep getting agents telling me money shows ready for pickup and the only way they can communicate with third party is via email. For more than a week there is no platform where World Remit and their third party can come together and actually troubleshoot and resolve the issue. I would advise people to start looking for other means to send money other than World Remit. I know for sure the delays caused by this transaction and related consequences will have me delete World Remit from all my family accounts as soon as I get my money refunded back to me. It is almost looking like a SCAM to get one's money to disappear if you are not careful, or little or no consideration for those sending small amounts of money. I am glad this time i used a different App to send the bulk of the money i was sending!

by Martin Kinni

WorldRemit's customer service is…

Review published ago

WorldRemit's customer service is nonexistent. I wanted to update my number so that I could access my account. I couldn't reach them on the phone because their virtual assistant hangs up. I contacted them on social media, but all they do is copy-paste generic responses. No email address is provided on the website for assistance. If you encounter issues, it is highly likely that you will waste a lot of your valuable time and energy dealing with these people. Save yourself time and take your business elsewhere.

by Dennis

In july 19 2024 worldremit withdraw…

Review published ago

In july 19 2024 worldremit withdraw money from my bank for transfer so far I did not see any transfer or refund .

by Prom Queen

Extremely poor service

Review published ago

I transferred money on Saturday 20th July which the recipient still has not received. I have been calling customer services and each caller I speak to tells me it’s being investigated and I should expect a response within 24-48 hours but nothing has been done. The money sent was for a very urgent matter. All I want now is a refund or payment to be available to the recipient. I’ve used world remit for a long time and up to now the service has been fine. I’ve requested to speak to a manager but again I’ve been told it could take 24-48 hours before I receive a call back. This is extremely frustrating!!!

by Sarah

My transaction was cancelled for no…

Review published ago

My transaction was cancelled for no reason and you guys are taking time to refund my money , and customer service chat waiting time is 20 to 30 minutes just to speak to an agent and once the agent is available he or she just keep on apologising without assisting you in anyway , I knew World Remit had problems but this is alienating Customers , as for me I just don't care anymore whether they refund my money or not, I promise you one thing I WILL NEVER EVER USE WORLD REMIT AGAIN.

by Klant

World remit is diappointing.I shared…

Review published ago

World remit is disappointing shared documents for review after 4 weeks account still not verified no contact number or email to assist. Pathetic service

by Eunice Bako

World remit disappointed me

Review published ago

I am deeply disappointed with world remit South Africa it’s been more than 4 days they are not releasing my money and I have spoken to more than 5 agents on live chat nothing has been resolved they keep asking for bank statements after every 12 hrs and I am to lose out on my deposit

by Tichaona Mombe

difficulty in getting a refund

Review published ago

There is extreme difficulty in getting a refund from worldremit as they keep blaming the local partners.lt seems as if world remit is intentionally refusing to offer refunds so that they can keep people's money while blaming the local partners.thats appalling.

by Nelly Wangari

Very Bad Experience

Review published ago

Sent funds from NZ to my SA bank account, local partner cannot confirm bank account, took more than a month to get funds back after numerous enquiries. Sent funds again to my other SA bank account. Still not getting funds paid into account. All promises of giving feedback are not being kept. No functioning contact number in NZ. Never got a pick-up in all my call attempts. Moving over to Western Union. Called twice to test them out and got a pick-up on 1min 35 secs each time and spoke to a human. My experience has been terrible with World Remit.

by Bongani M

Terrible service

Review published ago

Money transfer took too long. Still no refund confirmation after 2 weeks of request. No updates whatsoever from their team, no follow ups. Can’t get ahold of phone customer service — really just terrible service. I felt scammed. 👎

by DM C

Protect your customers, stop associating with Mukuru

Review published ago

I sent money to Zimbabwe using World Remit, when the receiver tried to collect their money, they were told they needed a picture of MY PASSPORT/ID as well as their own. I asked why this was needed because World Remit did not stipulate anything like that but did not receive explanation from Mukuru. When I told World Remit, they said they would check with Mukuru! If your business associate is carrying out suspicious activity, what's to check? If Mukuru wanted to introduce such a measure, should they not have consulted you in the first place? If I had given my ID, are World Remit able to tell me, their customer, how Mukuru is using my data? How long are they keeping it for? Where is it? If not, why allow such nonsense requests? Also, why is your contact number (on your site) unattended? The receiver did not get their money, (they had to go to Mukuru 2 days in a row, while dealing with other personal issues to be told this nonsense about needing my ID) and I had to get a refund and use another money transfer service. Another reviewer questioned why you used Mukuru weeks ago and you have not addressed this issue. What needs to happen for you to take this seriously? There are people who would have sent pictures of their documents, what happens to their information? Are you liable because you knowingly allowed your customers dealings with Mukuru? Before you even think of saying I selected them, just note I (and possibly, a lot of people) did not know how underhanded they would try to be. PROTECT YOUR CUSTOMERS.

by Jay “jaydoogy” D

Account has been hacked and scammers…

Review published ago

Account has been hacked and scammers calling my number daily. They using my world remit account for money laundry transaction. Be warned using world remit.

by Susan Salima Chiawah

They hold your money for weeks and cust svc is of no help

Review published ago

Caryl would not transfer me to a supervisor and would not provide any resolution to my funds not being released. I tried to cancel the transaction but they won't let me do that either. They've had my money for two weeks and everytime I call, they just tell me that it's under review. I have been calling multiple time a day for the past 10 days now. Still no resolution.

by pietro ignacio

Still waiting for a solution

Review published ago

I got a nice reply, .. I would be contacted, unfortunately still nothing .. My money is still pending, my friend in Kenya still waiting .. in the meantime I cancelled my transfer and guess what ... this one is also pending - no response at all! How long do I need to wait for a solution???? Really this is not at all acceptable!

by H. Olbrechts

Completely Unreliable and…

Review published ago

Completely Unreliable and unprofessional service. Its 1month and 22 days gone since our payment is somewhere in the air As it neither delivered to benificiary Nor refunded to sender. It’s stressful situation they created for us

by Samar Sharif
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WorldRemit Company & Contact Info

Address:- 62 Buckingham Gate, Westminster, London SW1E 6AJ, UK
Email:- WorldRemit Contact
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