Remitly Reviews

All the useful information that you need to know before sending money with Remitly!

5 stars based on 10247 reviews

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USD MXN $ 18.75
USD INR ₹ 69.88

Overview

Remitly is an US Headquartered digital money transfer service. Customers can access Remitly.com on any device connected to the Internet. Remitly’s proprietary global transfer network includes what is described as an “easy-to-use mobile app”, which makes the process of sending money faster, easier, more transparent and less costly. This is accomplished by eliminating the forms, agents, codes, extra time and fees typical of the traditional, century-old money transfer process.

This app enables people in the United States, Canada & UK to send money to other countries instantly using the company’s express service or up to three days using the economy service

It is a fast, easy and affordable method to send money online.

Send money with Remitly because-

  • It is a customer-focused payments company
  • User-friendly
  • Safe and Secure
  • Reasonable fees
  • Low Exchange Rate Margins
  • On Time delivery

Exchange Rate IQ’s Review of Remitly

Overall rating
8 /10

Remitly is a digital money transfer service enabling international money transfers from the U.S.A., Canada & the United Kingdom to a select number of countries in South East Asia, Mexico and South America.

It is a online only money transfer service that help the users send money from Mobile apps, tablets or mobile. Considering Remitly is providing digital services for sending money they offer a good alternate to the banks & remittance agents.

Remitly offers a very user friendly online money transfer service that fast, secure and relatively cheaper than other money transfer companies.

According to Remitly over 100,000 NRIs and more than 100,000 Pinoys have sent money through remitly. As per recent reports in 2016 Remitly have processed remittance transactions of over $ 2 billion. Matt / Matthew Oppenheimer is the co-founder and CEO. Remitly has raised over $100 million in equity funding from 18+ investors till 2016. For more details about Remitly funding & investment you can check Crunchbase

Pricing : How much does Remitly cost?

8 /10

One of the important factor for us at Exchange Rate IQ while evaluating any money transfer company for our users of the cost of money transfer. The lower the cost of the transfer, the better the value a user gets. You can read more about cost of money transfer here:

The cost associated to transfer money through Remitly can be divided in 2 pieces, a flat fee and an exchange rate margin.

Transfer Fees:

Remitly charges a flat fees for sending money using its platform, the higher the amount your are sending the less the fees. In fact, above a certain limit the fees is reduced to zero.

Exchange Rate:

The second piece of the cost is the exchange rate margin. This is basically the currency conversion rate that Remitly is offering compared to the actual mid market or the interbank rate. Remitly doesn’t match the interbank rates but the margins are usually very low. Less than 1% in most cases, as analyzed by our team over a period of 2 months.

For First time users though, the Exchange Rates are usually better than a repeat user. This is one of the key strategy for Remitly and it attracts a lot of new users to Remitly.

Remitly offers 2 options to transfer money

  1. Economy – Economy Money Transfers take more time to reach the destination country but offer a higher exchange rate and lower fees.
  2. Express – When sending money though express route the receiver get the money faster but since the exchange rate offered is marginally less than the other option. Also, if the transaction is done through a credit or debit card the fees could be substantially higher (1-3%) than the flat rate fee.

Transparency: Does Remitly have any hidden fees?

9 /10

Second most important factor for Exchange Rate IQ users while evaluating any money transfer company tends to be transparency being offers by the remittance company. We hate hidden fees and charges so does our users.

Remitly fairs very well on being transparent about its fees and charges. Even before logging into the website they clearly show the fees that would be charged as well as the exchange rates being offered. All exchange rates are Locked in at the time of transaction hence a user do not have to worry about any fluctuation in currency rates after a transaction is complete.

Transfer Speed: How long does it take to send money through Remitly?

7/10

Remitly offers 2 different options for Transfer time. Speed could vary based on the option you choose as well as the Pay in method i.e. bank vs a credit or debit card

  • Economy – Economy Money Transfers usually take 3-5 working days to. These transfers are initiated using a bank account.
  • Express – Express transfers when done through a debit or a credit card could be completed in minutes.

Transfer Times from USA, UK & Canada to Mexico, Philippines etc. is usually pretty quick like an instant transfer with the Express route. Although the express route can attract more fee and always offer a lower exchange rate than economy. For the same corridors with the economy option the transfer would be completed in 3 days with a better rate and lower fees.

For money transfer from USA, UK & Canada to India if you choose economy, the fund transfer in bank accounts is completed between three to five working days. This usually depends on the receiving bank in India as well. For Express transfers from USA to India, a instant deposit is made to Axis & HDFC bank but for other banks in India the express transfer could take upto 4 hours.

Security : Is Remitly Safe?

10/10

Remitly clearly states that the user safety & security is their absolute priority. While we have seen reviews of the users complaining about the transfer times we never came across a negative review about the security of Remitly.

Remitly is registered with the US Department of Treasury and licensed in all 50 states of USA as an authorized money transfer company. You can refer US license information here In Canada, Remitly is licensed and registered with FINTRAC (Financial Transactions and Reports Analysis Centre of Canada). Remitly U.K., Ltd. is regulated by the Financial Conduct Authority under the Payment Services Regulations 2009 for the provision of payment services We are also registered by the HM Revenue & Customs as a money service

For Website/App security Remitly uses Secure Socket Layer (SSL) with 256-bit encryption, the industry standard in secure server protection. Also the user logs in using a secure server connection (https://). The user accounts are protected by unique passwords

Remitly also offer 100% Satisfaction Guarantee. If you are not satisfied with the services you can get your money back with charges & fees prior to the completion of the transaction.

Based on Exchange Rate IQ analysis and reviews we feel that Remitly is totally secure and safe to perform you internation money transfer

User experience of Remitly

9/10

Remitly offers a very intuitive user experience on the website as well as the mobile apps. The overall process from registration, transfer and tracking is really seamless and easy to understand. A good UI & UX flow helps. A detailed FAQ section on the website answers most of the relevant questions. A chat & phone support is available for any other queries.

Based on the total reviews on Trust Pilot the rating is 8.8 or good. Most of the users appreciate the no nonsense approach to cheap and quick money transfer

Coverage: How many Countries & Currencies does Remitly support?

6/10

Remitly is currently available in 3 countries to send money from, these are United states of America, Canada & United Kingdom. Remitly has recently started its services in United Kingdom.

From USA it currently supports 8 Countries in Central & South America and 3 in Asia.

Receiving countries in Central & South America are Colombia, Ecuador, El Salvador, Guatmala, Honduras, Mexico, Nicaragua & Peru. You can send money to India, Philippines & China from USA as well.

From UK & Canada on the other hand you can only send the money to India, Philippines & China.

Remitly has also partnered with local banks & Cash Pickup partners in all the receiving countries to help users collect the money conveniently.

Remitly Partners in Philippines include over 10,000 cash Pickup locations and major banks. For India users can transfer funds to 100+ banks with instant deposits in HDFC & Axis bank and within 4 banking hours to ICICI, SBI and Citibank.

In Guatemala, El Salvador, Honduras, Nicaragua, Colombia, Ecuador and Peru, money can be deposited in major banks or can be picked up at thousands of local network partners

Remitly’s Mexico network includes pick up locations like Bancomer, Elektra, BanCoppel, Bansefi and all major banks in Mexico.

Remitly User Reviews and Ratings

reviews powered by trustpilot

I love it

Review published ago

Excellent and easy

by Jennyfer Dominguez

I love it

Review published ago

Excellent and easy

by Jennyfer Dominguez

Customer Satisfied!!!

Review published ago

Customer Service Supp. Kyle is the best! He did a very great job! he helped me all the way on transferring money when I had problems transferring. he knows what he is doing and he explained everything to me very well, when my transfer got "on hold". Thank you so much. Y.Same

by Ma Rialeen Yvette Same

Customer Satisfied!!!

Review published ago

Customer Service Supp. Kyle is the best! He did a very great job! he helped me all the way on transferring money when I had problems transferring. he knows what he is doing and he explained everything to me very well, when my transfer got "on hold". Thank you so much. Y.Same

by Ma Rialeen Yvette Same

It a awesome aap.

Review published ago

It a awesome aap.

by Golam

It a awesome aap.

Review published ago

It a awesome aap.

by Golam

Efficient service

Review published ago

Efficient service, better exchange rates and delivery on time

by ROBERT CORREIA

Efficient service

Review published ago

Efficient service, better exchange rates and delivery on time

by ROBERT CORREIA

I had bad experience with remitly and lost my family member as money was not transferred to my account still

Review published ago

I had bad experience with remitly and lost my family member as money is not received on time. Yesterday I received a call from my family to send money to proceed with the emergency treatment. I have used express minutes service to get funds transferred to my account in India but no amount credited to my account till now. I have already received the email from remitly that fund's credited to my account. I have escalated this to remitly service team around 3am UK time as I frequently getting calls from India for money. Now the request is pending with remitly to get an update on my transfer request. Still now there is no response and no money received to my account. Please guide me if I can use any mode to escalate about the loss of my family member. ...

by Mr Murali Jagarlapudi

Remitly sucks

Review published ago

I had a bad experience of customer service with Remitly. We were trying to send some money back home to India. They canceled my transaction and when I called to ask the reason, they asked me to check their user agreement. The only thing I could find there was that Remitly reserve the right to cancel. Well, of course they do. I am not sure why they wasted my time. I could have used some other service sooner rather than wasting my time with this pathetic company.

by Ramandeep kaur

Fast reliable transaction

Review published ago

Fast reliable transaction

by Charissa joyce Uy

Great service with no hidden charges.

Review published ago

Great service with no hidden charges.

by Arnold Corbita

Fast

Review published ago

Fast, easy, and secure.

by Steven Mendoza

it is awesome.

Review published ago

it is awesome.

by praveen

Better Rates Exchanged than others

Review published ago

Better Rates Exchanged than others. low cost service fess. keep it up!

by Gary

Quick and convenient

Review published ago

Quick and convenient, best exchange rates and on time delivery. I never had any issue with the transfer.

by Nishad

Fácil y al instante

Review published ago

Es muy rápido y fácil para hacer un envío ...

by Koko

I have been using Remitly for last one…

Review published ago

I have been using Remitly for last one year. They have the best price and best service. Money transfer always reaches on time. Never faced any issue at all so far. Keep it up guys.

by Ajay Jha

Excellent service from remitly

Review published ago

Excellent service from remitly, comparatively higher rate with secured faster delivery.

by SUMAN

KEEP it up its the best

Review published ago

KEEP it up its the best

by Nishant Bhandari

A convenient

Review published ago

A convenient, fast, and very reasonably priced means to send money to the Philippines and to other countries. Thank you

by Theresa I.

Love how convenient it is to send money…

Review published ago

Love how convenient it is to send money right from my phone.

by Sarah

send and recieved the remittance fast…

Review published ago

send and recieved the remittance fast and no problem. 100%legit,proud to recommend this co.to family and friends.

by Rosemarie

Excellent service

Review published ago

Excellent service! I did a lot of research before choosing Remitly. Really simple to set up and use! The fees are reasonable and I really appreciate the status updates I receive as well as the recipient. Well done, Remitly

by Sharon
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Remitly Transfer Process

  1. Create your free account on Remitly website

  2. Choose the Country from where you want to send money

  3. Choose the receiving country along

  4. Select the transfer option from Express vs Economy

  5. Select the Pay-In Method – Bank Account, credit or Debit card

  6. Enter the Amount & Fund your transfer

  7. Review & Confirm the Transfer

Once the process is completed, Remitly will confirm a date & time by when the fund would be deposited overseas. After the completion of the transfer, you will reactive a status update & confirmation from the support team.

Remitly Promo Codes & Offers

United States to India
New customers - Get more exchange rate up to $2999
United States to Philippines
Your first 5 Express transfers are FREE! and Plus get a $30 gift card on your first transfer of $100
United States to Mexico
New customers - Get a rate of 21 Pesos per dollar on your first transfer
United States to Guatemala
New customers - Get a rate of 7.75 GTQ per dollar on your first transfer
United States to All Countries
Free first transaction for New Users
United States to Colombia
New customers - Get $3,000 pesos for every dollar on your first transaction
United Kingdom to India
Get first time offer
United Kingdom to Philippines
New customer offer : Get a £20 Amazon.co.uk Gift Certificate* on your first transfer of £100 or more
Canada to Philippines
New customer offer : Get ₱39 for every dollar on your first transaction.
Canada to India
Offers for new customers on first transaction

Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card

Pay Out Options

Bank
Cash

Service Mode

 Online

Exchange Rate Type

Fixed

Remitly Company & Contact Info

Address:- Remitly, Inc.,
1601 2nd Ave.,
8th Floor,Seattle,
WA 98101
USA
Email:- [email protected]
Phone:- (888) 736-4859
Social Links:- Facebook Twitter LinkedIn
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