Remitly Reviews 2019

All the useful information that you need to know before sending money with Remitly!

5 stars based on 13153 reviews

Send Money To Rate
USD PHP ₱ 50.79
USD MXN $ 18.99
USD INR ₹ 70.75

Overview

Remitly is an US Headquartered digital money transfer service. Customers can access Remitly.com on any device connected to the Internet. Remitly’s proprietary global transfer network includes what is described as an “easy-to-use mobile app”, which makes the process of sending money faster, easier, more transparent and less costly. This is accomplished by eliminating the forms, agents, codes, extra time and fees typical of the traditional, century-old money transfer process.

This app enables people in the United States, Canada & UK to send money to other countries instantly using the company’s express service or up to three days using the economy service

It is a fast, easy and affordable method to send money online.

Send money with Remitly because-

  • It is a customer-focused payments company
  • User-friendly
  • Safe and Secure
  • Reasonable fees
  • Low Exchange Rate Margins
  • On Time delivery

Exchange Rate IQ’s Review of Remitly

Overall rating
8 /10

Remitly is a digital money transfer service enabling international money transfers from the U.S.A., Canada & the United Kingdom to a select number of countries in South East Asia, Mexico and South America.

It is a online only money transfer service that help the users send money from Mobile apps, tablets or mobile. Considering Remitly is providing digital services for sending money they offer a good alternate to the banks & remittance agents.

Remitly offers a very user friendly online money transfer service that fast, secure and relatively cheaper than other money transfer companies.

According to Remitly over 100,000 NRIs and more than 100,000 Pinoys have sent money through remitly. As per recent reports in 2016 Remitly have processed remittance transactions of over $ 2 billion. Matt / Matthew Oppenheimer is the co-founder and CEO. Remitly has raised over $100 million in equity funding from 18+ investors till 2016. For more details about Remitly funding & investment you can check Crunchbase

Pricing : How much does Remitly cost?

8 /10

One of the important factor for us at Exchange Rate IQ while evaluating any money transfer company for our users of the cost of money transfer. The lower the cost of the transfer, the better the value a user gets. You can read more about cost of money transfer here:

The cost associated to transfer money through Remitly can be divided in 2 pieces, a flat fee and an exchange rate margin.

Transfer Fees:

Remitly charges a flat fees for sending money using its platform, the higher the amount your are sending the less the fees. In fact, above a certain limit the fees is reduced to zero.

Exchange Rate:

The second piece of the cost is the exchange rate margin. This is basically the currency conversion rate that Remitly is offering compared to the actual mid market or the interbank rate. Remitly doesn’t match the interbank rates but the margins are usually very low. Less than 1% in most cases, as analyzed by our team over a period of 2 months.

For First time users though, the Exchange Rates are usually better than a repeat user. This is one of the key strategy for Remitly and it attracts a lot of new users to Remitly.

Remitly offers 2 options to transfer money

  1. Economy – Economy Money Transfers take more time to reach the destination country but offer a higher exchange rate and lower fees.
  2. Express – When sending money though express route the receiver get the money faster but since the exchange rate offered is marginally less than the other option. Also, if the transaction is done through a credit or debit card the fees could be substantially higher (1-3%) than the flat rate fee.

Transparency: Does Remitly have any hidden fees?

9 /10

Second most important factor for Exchange Rate IQ users while evaluating any money transfer company tends to be transparency being offers by the remittance company. We hate hidden fees and charges so does our users.

Remitly fairs very well on being transparent about its fees and charges. Even before logging into the website they clearly show the fees that would be charged as well as the exchange rates being offered. All exchange rates are Locked in at the time of transaction hence a user do not have to worry about any fluctuation in currency rates after a transaction is complete.

Transfer Speed: How long does it take to send money through Remitly?

7/10

Remitly offers 2 different options for Transfer time. Speed could vary based on the option you choose as well as the Pay in method i.e. bank vs a credit or debit card

  • Economy – Economy Money Transfers usually take 3-5 working days to. These transfers are initiated using a bank account.
  • Express – Express transfers when done through a debit or a credit card could be completed in minutes.

Transfer Times from USA, UK & Canada to Mexico, Philippines etc. is usually pretty quick like an instant transfer with the Express route. Although the express route can attract more fee and always offer a lower exchange rate than economy. For the same corridors with the economy option the transfer would be completed in 3 days with a better rate and lower fees.

For money transfer from USA, UK & Canada to India if you choose economy, the fund transfer in bank accounts is completed between three to five working days. This usually depends on the receiving bank in India as well. For Express transfers from USA to India, a instant deposit is made to Axis & HDFC bank but for other banks in India the express transfer could take upto 4 hours.

Security : Is Remitly Safe?

10/10

Remitly clearly states that the user safety & security is their absolute priority. While we have seen reviews of the users complaining about the transfer times we never came across a negative review about the security of Remitly.

Remitly is registered with the US Department of Treasury and licensed in all 50 states of USA as an authorized money transfer company. You can refer US license information here In Canada, Remitly is licensed and registered with FINTRAC (Financial Transactions and Reports Analysis Centre of Canada). Remitly U.K., Ltd. is regulated by the Financial Conduct Authority under the Payment Services Regulations 2009 for the provision of payment services We are also registered by the HM Revenue & Customs as a money service

For Website/App security Remitly uses Secure Socket Layer (SSL) with 256-bit encryption, the industry standard in secure server protection. Also the user logs in using a secure server connection (https://). The user accounts are protected by unique passwords

Remitly also offer 100% Satisfaction Guarantee. If you are not satisfied with the services you can get your money back with charges & fees prior to the completion of the transaction.

Based on Exchange Rate IQ analysis and reviews we feel that Remitly is totally secure and safe to perform you internation money transfer

User experience of Remitly

9/10

Remitly offers a very intuitive user experience on the website as well as the mobile apps. The overall process from registration, transfer and tracking is really seamless and easy to understand. A good UI & UX flow helps. A detailed FAQ section on the website answers most of the relevant questions. A chat & phone support is available for any other queries.

Based on the total reviews on Trust Pilot the rating is 8.8 or good. Most of the users appreciate the no nonsense approach to cheap and quick money transfer

Coverage: How many Countries & Currencies does Remitly support?

6/10

Remitly is currently available in 3 countries to send money from, these are United states of America, Canada & United Kingdom. Remitly has recently started its services in United Kingdom.

From USA it currently supports 8 Countries in Central & South America and 3 in Asia.

Receiving countries in Central & South America are Colombia, Ecuador, El Salvador, Guatmala, Honduras, Mexico, Nicaragua & Peru. You can send money to India, Philippines & China from USA as well.

From UK & Canada on the other hand you can only send the money to India, Philippines & China.

Remitly has also partnered with local banks & Cash Pickup partners in all the receiving countries to help users collect the money conveniently.

Remitly Partners in Philippines include over 10,000 cash Pickup locations and major banks. For India users can transfer funds to 100+ banks with instant deposits in HDFC & Axis bank and within 4 banking hours to ICICI, SBI and Citibank.

In Guatemala, El Salvador, Honduras, Nicaragua, Colombia, Ecuador and Peru, money can be deposited in major banks or can be picked up at thousands of local network partners

Remitly’s Mexico network includes pick up locations like Bancomer, Elektra, BanCoppel, Bansefi and all major banks in Mexico.

Remitly User Reviews and Ratings

reviews powered by trustpilot

I would thank Remitly surely for …

Review published ago

I would thank Remitly surely for their vigilance and blocking a bogus transaction that would have wiped out my account. My bank is now investigating. Gratefully, MLR

by Martha

I would thank Remitly surely for …

Review published ago

I would thank Remitly surely for their vigilance and blocking a bogus transaction that would have wiped out my account. My bank is now investigating. Gratefully, MLR

by Martha

Super!!

Review published ago

Muy buen servicio, me gusto.

by Edithcelly Vargas Gutierrez.

Super!!

Review published ago

Muy buen servicio, me gusto.

by Edithcelly Vargas Gutierrez.

AVOID this company - Where’s my money?

Review published ago

HAVING MASSIVE ISSUE with this company right now.. It’s my daughter’s JS Prom and I sent the money for her salon and hotel... She went to 3 places and they’re all saying that they can’t find the transaction and LBC even say they don’t do remitly anymore ! Guess you remove the rating on your facebook page to avoid complaints! It’s 4am in the UK yet I’m still awake and calling them.. While talking to my daughter as well coz she’s getting upset and I’m getting stressed out. This company is a joke. PLEASE AVOID! Remitly - where’s my money? Fix this now.. The financial ombudsman won’t be too happy with the way your business works.

by Tara D

AVOID this company - Where’s my money?

Review published ago

HAVING MASSIVE ISSUE with this company right now.. It’s my daughter’s JS Prom and I sent the money for her salon and hotel... She went to 3 places and they’re all saying that they can’t find the transaction and LBC even say they don’t do remitly anymore ! Guess you remove the rating on your facebook page to avoid complaints! It’s 4am in the UK yet I’m still awake and calling them.. While talking to my daughter as well coz she’s getting upset and I’m getting stressed out. This company is a joke. PLEASE AVOID! Remitly - where’s my money? Fix this now.. The financial ombudsman won’t be too happy with the way your business works.

by Tara D

i just had my first and last experience…

Review published ago

i just had my first and last experience with this company. I regularly send money to my fiancee in Colombia using Western Union. Got tired of the high fees and the low exchange rate. I thought I would try Remitly based upon there on-line advertising which included sending money in minutes. My receiver waited for over two hours to pick up the money that was never transferred even though the money had been taken from my bank account balance. I am reporting them to the better business bureau and also to their state attorney general's office for false advertising and deceptive business practices. If I don't receive my money back I will be filing a civil law suit. Beware of this company.

by Charles Bailey

i just had my first and last experience…

Review published ago

i just had my first and last experience with this company. I regularly send money to my fiancee in Colombia using Western Union. Got tired of the high fees and the low exchange rate. I thought I would try Remitly based upon there on-line advertising which included sending money in minutes. My receiver waited for over two hours to pick up the money that was never transferred even though the money had been taken from my bank account balance. I am reporting them to the better business bureau and also to their state attorney general's office for false advertising and deceptive business practices. If I don't receive my money back I will be filing a civil law suit. Beware of this company.

by Charles Bailey

Mala pésima la primera vez que la ocupe…

Review published ago

Mala pésima la primera vez que la ocupe fue excelente pero ahora aun no llega la trasferencia a mi país y he mandado correos he llamado y sale la opción que en español no están disponible no usen esta opción es malisima. Voy a dar mi correo si tienen la desfachatez de costestarme [email protected]

by Jorge Denis Moreno Arias

Waste of time

Review published ago

Waste of time, used remitly 3 times and each time transaction is on hold due to review, first time was asked for my bank statement, second time my id and the third time was asked to send a copy of recipients id card, totally waste of time! How does asking for a copy of recipients id card verify my identity

by Omer Akram

MONEY NOT AVAILABLE IN MINUTES TO SOME PARTNERS...CHECK FIRST

Review published ago

GOOD FOR THE CITY BUT INEFFICIENT PARTNERS ON THE SUBURBS IN THE PHILIPPINES You have to check on who are their partners on the suburbs area considering that they have a long lists....PALAWAN PAWNSHOP is one of their WORST PARTNER...DON'T SEND YOUR MONEY THROUGH THEM...I pay for my money to be available in minutes immediately but when my recipient will go and claim the money PALAWAN PAWNSHOP WILL TELL MY RECIPIENT THAT MONEY DIDNT' ARRIVED YET.....what kind of service that I paid....SO BEFORE YOU SEND...YOU BETTER TELL YOUR RECIPIENT TO FIGHT AND COMPLAIN since you are sending money to be available in minutes....

by TESS

Very good service 24/7 excellent rates…

Review published ago

Very good service 24/7 excellent rates and instant transfer speed! GREAT!

by Mukesh Patel

I like it’s service and It’s convenient…

Review published ago

I like it’s service and It’s convenient way to transfer money.

by Gursewak

Excellent Service & affordable Express:

Review published ago

Excellent Service & affordable Express: This is the best way I’ve found to send money personally.

by Dwayne

Easy to use and fast transaction

Review published ago

Easy to use and fast transaction

by UL

terrible service

Review published ago

terrible service, we have used xoom for over 10 years now and never had this issues.Our first time using this service and the experience just terrible. I send the funds yesterday and where ready for pick up within minutes. Today I get a message that it is under review. When I ask for a refund, they tell me it is going to be over 10 days to get back. Now they want my license and my bank statement. And this is on a 500 dollar transaction. I cannot recommend this company.

by Samuel Martinez

Remitly was very good

Review published ago

Remitly was very good. The only thing I didn't like is when they called to ask me if I had been there & asked if I knew the person I was sending funds to. They also asked other questions which I cant remember right now. The person I spoke to said theres no need to do this again. I know we all have to be careful of fraud which I am very thankful for.

by Rick

Great customer service

Review published ago

Great customer service, as a matter of fact.....I recommended to WorldRemit just last week to try to imitate the customer service that is offered by Remitly!

by Wayne

Anyone that tried to send me money…

Review published ago

Anyone that tried to send me money get’s their account shut down.

by Friend

Amazing and good response from customer…

Review published ago

Amazing and good response from customer service, Nice rates as per market when compared to others competitive rates.

by muralidharan

Thank for help

Review published ago

Thank for help

by Friend

very good service

Review published ago

very good service, thank you

by michael

Simple and Swift.

Review published ago

Simple and Swift.

by Amit

Very affordable

Review published ago

Very affordable. Easy and efficient.

by SANDRA
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Remitly Transfer Process

  1. Create your free account on Remitly website

  2. Choose the Country from where you want to send money

  3. Choose the receiving country along

  4. Select the transfer option from Express vs Economy

  5. Select the Pay-In Method – Bank Account, credit or Debit card

  6. Enter the Amount & Fund your transfer

  7. Review & Confirm the Transfer

Once the process is completed, Remitly will confirm a date & time by when the fund would be deposited overseas. After the completion of the transfer, you will reactive a status update & confirmation from the support team.

Remitly Promo Codes & Offers

United States to India
New customers - Get more exchange rate up to $2999
United States to Philippines
Get ₱55.00 per dollar on your first transaction and first transfer is free.
United States to Mexico
New customers - Get a rate of 21 Pesos per dollar on your first transfer
United States to Guatemala
New customers - Get more exchange rate on your first transfer
United States to Colombia
New customers - Get more exchange rate on your first transaction
United Kingdom to India
Get first time offer
United Kingdom to Philippines
New customer offer : Get better exchange rate with zero fees
Canada to Philippines
New customer offer : Get more exchange rate
Canada to India
Offers for new customers on first transaction

Transfer Type And Modes

Pay In Options

Bank
Credit Card
Debit Card

Pay Out Options

Bank

Service Mode

 Online

Exchange Rate Type

Fixed

Remitly Company & Contact Info

Address:- Remitly, Inc.,
1601 2nd Ave.,
8th Floor,Seattle,
WA 98101
USA
Email:- [email protected]
Phone:- (888) 736-4859
Social Links:- Facebook Twitter LinkedIn
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