Reviews of Remitly Money Transfer Company

8.8 score based on 2299 reviews

Send Money To Rate
USD PHP ₱ 52
USD MXN $ 20
USD INR ₹ 63.8

Overview

Remitly is an US Headquartered digital money transfer service. Customers can access Remitly.com on any device connected to the Internet. Remitly’s proprietary global transfer network includes what is described as an “easy-to-use mobile app”, which makes the process of sending money faster, easier, more transparent and less costly. This is accomplished by eliminating the forms, agents, codes, extra time and fees typical of the traditional, century-old money transfer process.

This app enables people in the United States, Canada & UK to send money to other countries instantly using the company’s express service or up to three days using the economy service

It is a fast, easy and affordable method to send money online.

Send money with Remitly because-

  • It is a customer-focused payments company
  • User-friendly
  • Safe and Secure
  • Reasonable fees
  • Low Exchange Rate Margins
  • On Time delivery

Exchange Rate IQ’s Review of Remitly.com

Overall Score
8.2

Remitly is a digital money transfer service enabling international money transfers from the U.S.A., Canada & the United Kingdom to a select number of countries in South East Asia, Mexico and South America.

It is a online only money transfer service that help the users send money from Mobile apps, tablets or mobile. Considering Remitly is providing digital services for sending money they offer a good alternate to the banks & remittance agents.

Remitly offers a very user friendly online money transfer service that fast, secure and relatively cheaper than other money transfer companies.

According to Remitly over 100,000 NRIs and more than 100,000 Pinoys have sent money through remitly. As per recent reports in 2016 Remitly have processed remittance transactions of over $ 2 billion. Matt / Matthew Oppenheimer is the co-founder and CEO. Remitly has raised over $100 million in equity funding from 18+ investors till 2016. For more details about Remitly funding & investment you can check Crunchbase

Pricing
8
Speed
7
Security
10
Transparency
9
Market Coverage
6
User Experience
9

Pricing : How much does Remitly cost?

One of the important factor for us at Exchange Rate IQ while evaluating any money transfer company for our users of the cost of money transfer. The lower the cost of the transfer, the better the value a user gets. You can read more about cost of money transfer here:

The cost associated to transfer money through Remitly can be divided in 2 pieces, a flat fee and an exchange rate margin.

Transfer Fees:

Remitly charges a flat fees for sending money using its platform, the higher the amount your are sending the less the fees. In fact, above a certain limit the fees is reduced to zero.

Exchange Rate:

The second piece of the cost is the exchange rate margin. This is basically the currency conversion rate that Remitly is offering compared to the actual mid market or the interbank rate. Remitly doesn’t match the interbank rates but the margins are usually very low. Less than 1% in most cases, as analyzed by our team over a period of 2 months.

For First time users though, the Exchange Rates are usually better than a repeat user. This is one of the key strategy for Remitly and it attracts a lot of new users to Remitly.

Remitly offers 2 options to transfer money

  1. Economy – Economy Money Transfers take more time to reach the destination country but offer a higher exchange rate and lower fees.
  2. Express – When sending money though express route the receiver get the money faster but since the exchange rate offered is marginally less than the other option. Also, if the transaction is done through a credit or debit card the fees could be substantially higher (1-3%) than the flat rate fee.

Transparency: Does Remitly have any hidden fees?

Second most important factor for Exchange Rate IQ users while evaluating any money transfer company tends to be transparency being offers by the remittance company. We hate hidden fees and charges so does our users.

Remitly fairs very well on being transparent about its fees and charges. Even before logging into the website they clearly show the fees that would be charged as well as the exchange rates being offered. All exchange rates are Locked in at the time of transaction hence a user do not have to worry about any fluctuation in currency rates after a transaction is complete.

Transfer Speed: How long does it take to send money through Remitly?

Remitly offers 2 different options for Transfer time. Speed could vary based on the option you choose as well as the Pay in method i.e. bank vs a credit or debit card

  • Economy – Economy Money Transfers usually take 3-5 working days to. These transfers are initiated using a bank account.
  • Express – Express transfers when done through a debit or a credit card could be completed in minutes.

Transfer Times from USA, UK & Canada to Mexico, Philippines etc. is usually pretty quick like an instant transfer with the Express route. Although the express route can attract more fee and always offer a lower exchange rate than economy. For the same corridors with the economy option the transfer would be completed in 3 days with a better rate and lower fees.

For money transfer from USA, UK & Canada to India if you choose economy, the fund transfer in bank accounts is completed between three to five working days. This usually depends on the receiving bank in India as well. For Express transfers from USA to India, a instant deposit is made to Axis & HDFC bank but for other banks in India the express transfer could take upto 4 hours.

Security : Is Remitly Safe?

Remitly clearly states that the user safety & security is their absolute priority. While we have seen reviews of the users complaining about the transfer times we never came across a negative review about the security of Remitly.

Remitly is registered with the US Department of Treasury and licensed in all 50 states of USA as an authorized money transfer company. You can refer US license information here In Canada, Remitly is licensed and registered with FINTRAC (Financial Transactions and Reports Analysis Centre of Canada). Remitly U.K., Ltd. is regulated by the Financial Conduct Authority under the Payment Services Regulations 2009 for the provision of payment services We are also registered by the HM Revenue & Customs as a money service

For Website/App security Remitly uses Secure Socket Layer (SSL) with 256-bit encryption, the industry standard in secure server protection. Also the user logs in using a secure server connection (https://). The user accounts are protected by unique passwords

Remitly also offer 100% Satisfaction Guarantee. If you are not satisfied with the services you can get your money back with charges & fees prior to the completion of the transaction.

Based on Exchange Rate IQ analysis and reviews we feel that Remitly is totally secure and safe to perform you internation money transfer

Coverage: How many Countries & Currencies does Remitly support?

Remitly is currently available in 3 countries to send money from, these are United states of America, Canada & United Kingdom. Remitly has recently started its services in United Kingdom.

From USA it currently supports 8 Countries in Central & South America and 3 in Asia.

Receiving countries in Central & South America are Colombia, Ecuador, El Salvador, Guatmala, Honduras, Mexico, Nicaragua & Peru. You can send money to India, Philippines & China from USA as well.

From UK & Canada on the other hand you can only send the money to India, Philippines & China.

Remitly has also partnered with local banks & Cash Pickup partners in all the receiving countries to help users collect the money conveniently.

Remitly Partners in Philippines include over 10,000 cash Pickup locations and major banks. For India users can transfer funds to 100+ banks with instant deposits in HDFC & Axis bank and within 4 banking hours to ICICI, SBI and Citibank.

In Guatemala, El Salvador, Honduras, Nicaragua, Colombia, Ecuador and Peru, money can be deposited in major banks or can be picked up at thousands of local network partners

Remitly’s Mexico network includes pick up locations like Bancomer, Elektra, BanCoppel, Bansefi and all major banks in Mexico.

Remitly User Reviews and Ratings

reviews powered by trustpilot

Remitly offers a very intuitive user experience on the website as well as the mobile apps. The overall process from registration, transfer and tracking is really seamless and easy to understand. A good UI & UX flow helps. A detailed FAQ section on the website answers most of the relevant questions. A chat & phone support is available for any other queries.

Based on the total reviews on Trust Pilot the rating is 8.8 or good. Most of the users appreciate the no nonsense approach to cheap and quick money transfer

This company really bad

Review published ago

This company really bad, Quiere que le des información privada, ssn, passport number, horrible, pésimo compañía te pide información privada muy importante para ti, no la usen

by Victor

This company really bad

Review published ago

This company really bad, Quiere que le des información privada, ssn, passport number, horrible, pésimo compañía te pide información privada muy importante para ti, no la usen

by Victor

I used this service to send money to India, super quick transfer, excellent service

Review published ago

I used this service to send money to India today, after hearing about it in Facebook. I used the express delivery service and money was received within 3 hours of making the transfer. Really impressed with the service. Would definitely recommend it.

by Kirthi J

I used this service to send money to India, super quick transfer, excellent service

Review published ago

I used this service to send money to India today, after hearing about it in Facebook. I used the express delivery service and money was received within 3 hours of making the transfer. Really impressed with the service. Would definitely recommend it.

by Kirthi J

I found it very good and referred to …

Review published ago

I found it very good and referred to lot of friend..but some of them found problem in it .ex peddi reddy from my referral list he struggled for 2 weeks to send money still not done and i didnt also got referral bonus. And one more improvement needed to see all the referral status in ones account.it only shows last 5 referral.

by Anindya Patra

I found it very good and referred to …

Review published ago

I found it very good and referred to lot of friend..but some of them found problem in it .ex peddi reddy from my referral list he struggled for 2 weeks to send money still not done and i didnt also got referral bonus. And one more improvement needed to see all the referral status in ones account.it only shows last 5 referral.

by Anindya Patra

Remitly was very easy to connect to my …

Review published ago

Remitly was very easy to connect to my bank and to arrange transfers. Also the cost is well below the bank (or at least my bank). Overall it saved me time and money, and once you get the account arranged resending money is very quick and easy. No complaints!

by Customer

Remitly was very easy to connect to my …

Review published ago

Remitly was very easy to connect to my bank and to arrange transfers. Also the cost is well below the bank (or at least my bank). Overall it saved me time and money, and once you get the account arranged resending money is very quick and easy. No complaints!

by Customer

Good Customer service and fast service

Review published ago

Good and fast service

by ANGEL

Consider Remitly with high caution

Review published ago

I'm writing this to prevent your possibility of wasting time and being irritated. I was attractive by its 1USD=20MXN promotion. Their online chat was friendly and before their authentication judgement came out, everything seems just on the track. Two days later, they send me a letter saying for security reasons they are unable to complete my transaction. That's not all. They locked my account, unabled to explain what suspicious behavior they thought I committed, and insisted the verdict by their security check system (superior than three credit bureaus, obviously). No way to flip, no room for discussion, no change of response no matter how many times I tried (2 phone calls, 2 online chats)... That's the worst business I've ever had in US, and incredibly in my life. My dissatisfaction is off chart. I want to give them negative five stars. Although their promotion may look good, think twice for your own sake.

by Kc 陳

Unexelente servicio

Review published ago

Unexelente servicio

by Juan Rodriguez

I HAVE NO RESERVATIONS ABOUT USING THIS THIS COMPANY…

Review published ago

I HAVE NO RESERVATIONS ABOUT USING THIS COMPANY TO SEND MY MONEY TO THE PHILIPPINES. THE FIRST TIME I USED THEM A LADY CALLED ME ON THE TELEPHONE. SHE INTERVIEWED ME TO MAKE CERTAIN I WAS A LEGITIMATE USER. MY MONEY WAS SAFE WITH THEM. I WILL BE USING THEM AT LEAST ONCE A MONTH. SENDING MONEY TO THREE PEOPLE. I AM HELPING A FAMILY IN THE PHILIPPINES. THEY HAVE NO INCOME EXCEPT WHAT I SEND THEM ON THE FIRST PART OF EACH MONTH.

by Richard

I came upon Remitly by Accident

Review published ago

I came upon Remitly by Accident, And since using them i fond them very quick and efficient. Customer Service is first class. I will definatley recommend to others.

by Ray Johns

It was very satisfying and full proof …

Review published ago

It was very satisfying and full proof transfer with proper tracking information.

by Dhananjay Joshi

Fast & reliable!

Review published ago

High exchange & low charge/free of charge= who wouldn't want that right?

by Jenn

excelent!

Review published ago

La primera vez que envie dinero fue exelente,espero siga asi en el futuro...

by Jose

Overall its good

Review published ago

Overall its good

by Sathishkumar Sadhasivam

very bad customer service

Review published ago

very bad customer service. Sent money from my joint account with my wife. They cancelled the transaction and told it was my bank. But my bank told me, it has no issues with it. I have used other similar services. Never had issues. Now, money stuck in their account for 2 days, not refunded back. I lost the lucrative rate I was waiting and the pond has slumped. Never use it again. Customer services took 12 minutes to pick up the call, with absolutely no resolution to the problem.

by vinay reddy

It has got best prices

Review published ago

It has got best prices, and options to deliver money in a short time as well as at economy prices.

by Varun Prakash

They had the offer of 1$ for P51 for …

Review published ago

They had the offer of 1$ for P51 for new customers, I was excited for the deal and I signed up as a new customer, after I finished the required parts the recipient, payment and its ready to send at first imy $400 is 20,400 and when I click the SEND MONEY NOW( confirmation) it came out that they reduced my $400 to 19,420. I was so shocked and called the customer service, I asked them that what happened to the deal for new customer for 51 pesos. they said that only one address can be qualified in that deal. I was so upset! I SAID YOU GUYS DIDNT SAY THAT IN YOUR ADVERTISEMENT! ALL YOU SAID IS FOR NEW CUSTOMERS ONLY. I was so upset and ended up loosing money instead. I could have send in placid.com $1 for 52 for just $9 in any amount below 2001. But I was deceived by Remitlys advertisement" they claimed it's free delievery, 1$ for 51pesos for new customers.. but at the end when I already confirm they will reduce the amount of my dollar because someone is already using my address !? They make fallacy advertisement to deceive

by Brenda

Happy Customer

Review published ago

Fast, Reliable, Efficient, True, & Accurate (FRETA) Service 👍🏽 Happy 😊 Customer 😊

by Toby B.

Very fast transfer.

Review published ago

Very fast transfer.

by Marco Jauregui

Some times take a little longer the …

Review published ago

Some times take a little longer the transaction! But every thing ok

by Cesar Gutierrez Torres

It's safe and cheap fees customer …

Review published ago

It's safe and cheap fees customer service are very accommodating

by Remada Strum
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Remitly Transfer Process

  1. Create your free account on Remitly website

  2. Choose the Country from where you want to send money

  3. Choose the receiving country along

  4. Select the transfer option from Express vs Economy

  5. Select the Pay-In Method – Bank Account, credit or Debit card

  6. Enter the Amount & Fund your transfer

  7. Review & Confirm the Transfer

Once the process is completed, Remitly will confirm a date & time by when the fund would be deposited overseas. After the completion of the transfer, you will reactive a status update & confirmation from the support team.

Remitly Discount and Offers

United States to India
New customers - Get more exchange rate up to $2999
United States to Philippines
Your first 5 Express transfers are FREE! and Plus get a $30 gift card on your first transfer of $100
United States to Mexico
New customers - Get a rate of 21 Pesos per dollar on your first transfer
United States to Guatemala
New customers - Get a rate of 7.75 GTQ per dollar on your first transfer
United States to All Countries
Free first transaction for New Users
United States to Colombia
New customers - Get $3,000 pesos for every dollar on your first transaction
United Kingdom to India
Get first time offer
United Kingdom to Philippines
New customer offer : Get a £20 Amazon.co.uk Gift Certificate* on your first transfer of £100 or more
Canada to Philippines
New customer offer : Get ₱39 for every dollar on your first transaction.
Canada to India
Offers for new customers on first transaction

Transfer Type And Modes

Pay In Options

Bank
Cash
Debit Card

Pay Out Options

Bank
Cash

Service Mode

 Online

Exchange Rate Type

Fixed

Remitly Company & Contact Info

Type:- Money Transfer Company
Established:- May 23, 2011
Address:- Remitly, Inc.,
1601 2nd Ave.,
8th Floor,Seattle,
WA 98101
USA
Service Info:- (888) 736-4859
Founders:- Matt / Matthew Oppenheimer, Shivaas Gulati, Josh Hug
Email:- [email protected]
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