CuurencyFair Review: Fast and Secure Money Transfer 2024

3 stars based on 7713 reviews

CurrencyFair Review by Exchange Rate IQ

Overall rating
9 /10

Is CurrencyFair reliable to send money abroad? This is the first question hits our mind when we were trying the company to provide best CurrencyFair review to our users. And indeed it is which provides the best services to its customers with 24*7 customer assistance. The company has a competitive exchange rate which is providing services in over 150 countries.

CurrencyFair is an online peer-to-peer currency exchange and money remittance company with headquarter in Dublin, Ireland. It offers money transfer services to individuals and businesses in 18 currencies. At CurrencyFair, customers can match with another customer by using Auto-Transaction or can set the desired rate and exchange with the one who is going to opposite currency direction. It offers free multi-currency CurrencyFair wallet which has bank level security for your currency and keeps money always ready for exchange. Benefits of using CurrencyFair are:

  • Best Exchange Rate or you Can Choose Your Own Rate.
  • Low Transfer Fees.
  • Can Transfer Money for Multiple Purposes.
  • Choice of Payment Options.

Review of CurrencyFair :

CurrencyFair is an Ireland based fintech startup with offices in Australia and the UK. Recently it has been named as one of Irish Tech News’ Top 20 Companies. It was launched in the year 2009, and in the past 9 years, over 8 billion Euros are exchanged by the customers using its services.

CurrencyFair fee charge is approximately $4 or €3 for its money transferring services. It offers remittance services from the USA, Europe, Canada, Australia and New Zealand to 50+ countries. It has only one payout option, and that is the bank account. You can transfer the funds from it by associating the bank account, no matters if it is personal or business transfer. It does not have any maximum limit to transfer funds, and you can send the amount as much as you want to but have a minimum limit of $8.

It has provided a support form, where customers can post their queries, and the support staff will connect with them within 24 hours. It does not provide any contact details so customers cannot connect them directly.

It employs world-class security, so customers can stay worry free with their personal data.

Overall, we rate CurrencyFair 9 out of 10.

Pricing : How much does CurrencyFair cost?

8 /10

CurrencyFair Transfer Fees

The rates offered by CurrencyFair are highly competitive. You can choose the rate offered by it or can set your own rates and wait to be matched with other customers exchanging the opposite currency.

CurrencyFair has a fix transfer fee of €3 and on an average one needs to pay approximately 0.4% of amount exchanged. It charges 0.25% to 0.3% (depending on the currency exchanged) of the total amount when customers match each other. In case, when there is no customer matched, it makes a match for you by itself and charges approximately 0.4% to 0.6% of the amount, depending on the currency exchanged. So, overall one needs to pay in between 0.1% to 0.6% of the total amount with a fixed transfer fee. Although CurrencyFair regular transfer fees are the currency equivalent of €3, that if a new customer signs up they get 3 free transfers. You can also calculate the rates with CurrencyFair calculator which shows the live rates one will get for making the immediate transfer.

CurrencyFair Personal and Business Transfers

It offers personal and business transfer, whose details are provided under:

Description Personal Transfer Business Transfer
Minimum Amount of Transfer $8 $8
Transfer Methods Online Online, Bank account to Bank account
Transfer Speed 1-2 days 3-5 days
Transfer Fees EUR 3 EUR 3

These transfer services of CurrencyFair are not available in the US. So the residents here cannot use its facilities for making the online transfer.

CurrencyFair Exchange Rates

CurrencyFair offers competitive exchange rates where you can select a better exchange rate according to your choice and charges 0.25% or 0.3% (depending on the currency pair being exchanged) of the total amount exchanged on each side when customers match each other.

Transparency: Does CurrencyFair have any hidden fees?

8 /10

CurrencyFair Hidden Fees

There is no hidden fee when you use the services of CurrencyFair money transfer. Once you choose the currency and country, it will provide you with the details of approximate fees. The further fee will get updated as you enter the amount and other details. The total amount you need to pay will be shown on the transaction page and not a single penny more.

CurrencyFair Transfer Tracking Details

When it comes to transparency, CurrencyFair peer to peer transfer has not provided ant tracking transaction page. One needs to ask with the support team on their query page regarding the same. But you should note that CurrencyFair provides email services for transaction tracking.


Transfer Speed: How long does it take to send money through CurrencyFair?

8/10

CurrencyFair money transfer has a variable transaction speed depending on the currency and country. You can also check the CurrencyFair Process Time here. The company tries to send the money as fast as possible but it sometimes also depends on the banks through which the customer is sending funds. If customers need to send money quickest, they should transact in the morning, as most of the banks have a cut-off time in the afternoon. So the transfers done after the cut-off time will take place on the following day.

Before commencing transfer, one should note that personal transfer takes approximately 1-2 days while business transfers take more time with up to 3-5 working days. There is a single pay-in option available in the company, and that is the bank account. Click here for CurrencyFair login and start your transactions now.

Coverage: How many Countries & Currencies does CurrencyFair support?

8/10

With CurrencyFair, one can send money from Australia, Europe, Canada and New Zealand to more than 50 countries in the 19 currencies. Following are the currencies in which CurrencyFair supports transactions:

Currencies Supported by CurrencyFair

Australian Dollar Canadian Dollar New Zealand Dollar
Polish Zloty Czech Koruna South African Rand
Danish Krone Swedish Krona Euro
Swiss Franc Great Britain Pound UAE Dirham
Hungarian Forint US Dollars Norwegian Krone

Recently, it has launched its transfer services in Singaporean Dollar (SGD), so, customers can send money from Singapore also now with CurrencyFair. The recipients can receive money from Singapore to Australia, United Arab Emirates, South Africa, Hong Kong, UK, USA, Canada, etc.

Countries having CurrencyFair Facilities

Some of the major countries where you can transfer money through CurrencyFair in the above-listed currencies are provided in the table below:

United Kingdom United States UAE Thailand Switzerland
Qatar Spain Sri Lanka South Africa India
China Canada Brazil Costa Rica Bhutan
Australia Ireland Sweden Saudi Arabia Oman and more

CurrencyFair also allows currency transfer for the following purposes:

  • Inexpensive transfer for international students.
  • Property owners who want to paid loans.
  • Overseas workers who want to send money regularly to the family.
  • Non-emergency transfers, which can take up to 7 working days.
  • Business transfers, paying overseas salaries, receiving payments, etc.

Besides all these transfer services, there are many areas in which CurrencyFair can grow. It has recently started providing its services from the US and one can send USD to 50+ countries. This will help it to become one of the major player in the money remittance industry.

CurrencyFair Promo Codes & Offers

All Countries
3 Free Transfers for New Customers
Hong Kong to All Countries
3 Months Unlimited Free Transfer From Hong-Kong

CurrencyFair Transfer Process

How does CurrencyFair Work?

  1. Go to the website of CurrencyFair and click on “Get Started Now” in the mid of home page.

  2. Select the type of account, either Personal or Business.

  3. If you have a personal account, you can also signup with your Facebook account. If you have a business account, enter the email and create a password.

  4. Provide all your personal and contact details.

  5. You need to prove your identity by submitting any of your legal documents.

  6. Enter the bank details.

  7. Enter the bank and personal details of the recipient.

  8. Enter the amount you want to send through CurrencyFair.

  9. Double-check the details of the recipient and send the money.

  10. It will provide you with a reference number through which you can track your transaction.

User experience of CurrencyFair

8/10

CurrencyFair is a highly responsive website. Once you enter the amount that you want to send at CurrencyFair Rate convert, you will get the details of currency in which you want to convert without a click. User sign up is also very easy, and one can also make an account through Facebook login. All you need to do is to select if the transfer is for personal purpose or business purpose. It also offers Android App and iOS App to its users, which will help them to transfer money from wherever they are. You can compare the CurrencyFair rates and bank rates for money transfer without login or sign up into the app. This helps the customers to know which company is offering them the best rates and they need not make an account on every website. You can download CurrencyFair app here:

When it comes to customer satisfaction, then CurrencyFair limits to online assistance only, where you need to fill their contact form.

They have 24/7 assistance as they have an office in Australia that handles queries when their Dublin office is closed.

CurrencyFair contact number:
Dublin: +353 (0) 1 526 8411 (11 pm Sun - 6 pm Fri IST)
Australia: +61 (0) 282 798 642 (8 am Mon - 3 am Sat EST)
UK: +44 (0) 203 3089353 (11 pm Sun - 6 pm Fri GMT)

When we talk about the payment convenience, CurrencyFair doesn’t accept debit or credit card, and it takes funds from bank account only. So, those who hold crypto currencies, money market securities, etc., could not transfer money through CurrencyFair. Currently, CurrencyFair accepts debit cards which are issued by the banks in the Republic of Ireland and in the name of an Irish resident.

For user experience, we rate CurrencyFair 8 out of 10. We would have given higher score to CurrencyFair if customers have a clear knowledge of their transaction with it and review process.

Security : Is CurrencyFair Safe?

10/10

The Central Bank of Ireland is regulating the company for its business in Ireland. The Australian Securities and Investments Commission (ASIC) regulates the business of CurrencyFair in Australia. It uses 256-bit encryption via SSL from VeriSign for providing a secure connection.

It held all the customers’ accounts separately and increased security by Two-Factor Authentication. It will combine the password of your account with any of the things whose possession is only with you, for example, mobile phone. It will send a code on the mobile number whenever you try to login or send money.

It also provides 6-digit CurrencyFair PIN which customers need to enter when they want to login or to start any transaction. We believe this security is equivalent to many banks and it deserves 10 out of 10 in this category.


Transfer Type And Modes

Pay In Options

Bank

Pay Out Options

Bank

Service Mode

 Online

Exchange Rate Type

Fixed

CurrencyFair FAQ's

CurrencyFair Vs TransferWise: Which is better?

CurrencyFair and TransferWise both offer competitive exchange rates to the users which is significantly better than big banks. TransferWise offers real mid-market exchange rates while CurrencyFair offers 'peer-to-peer' exchange rates and many times help customers to beat existing exchange rates. 

On the basis of ease of use, you can transfer money from a bank account, debit and credit card from TransferWise while CurrencyFair only accepts bank account transfers. You can use a debit card in CurrencyFair which are issued by the Irish government. On the basis of security, CurrencyFair and TransferWise both are secured by SSL security certificates to encrypt your login credentials and all other communications.

Discuss this question

Can I transfer funds using debit and credit card on CurrencyFair?

The company does not accept any type of credit card. You can transfer funds using debit card, but that must have been issued by the banks in the Republic of Ireland and in the name of an Irish resident. So, there is only one payout option available with CurrencyFair and that is bank account.

Discuss this question

How can I get a CurrencyFair account?

Signing up for a CurrencyFair account is free and straightforward, and anyone can have one in a matter of minutes. All you have to do is visit their website and choose to sign up with your Facebook account or fill up new login details. If you sign up through Facebook, you get direct access, and you can start using the service much faster. If you fill up new information, on the other hand, you will need to confirm your email first before you can proceed.

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How does CurrencyFair Works?

If you make transfer through CurrencyFair, then your amount will first transfer to a local company account, where it will try to find you a best match available in the opposite currency. When it will find the match, your amount will be transferred to the recipient’s account. It offer two types of exchange, these are, “Quick Trade” and “Market Place”.

In quick trade, you transfer the funds at the available price and the amount will available to the recipient in next 1-2 working days, while in market place transfer, it takes longer time as you can select the rate you want to transfer the funds. And when the match is available in opposite currency, your amount will be transferred.

It charges a small amount of flat fee on the transfers, i.e., about €3 from your Currencyfair account to a bank account. But if you have multiple currencies in your CurrencyFair account, you can select the currency which is offering the best deal.

Discuss this question

In CurrencyFair how long do transfers take?

It may take 1-2 days if you are transferring funds to developing countries for CurrencyFair. However, if you are transferring funds to any underdeveloped country, it might take approximately 5-7 working days.

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What if I enter the wrong details when sending money?

Typos can happen to anyone, even the most careful people, especially when in a hurry. If you have entered the wrong details and you have initiated the transaction, you can quickly contact the customer care support by emailing them through support@currencyfair.com or directly by calling them on +353 1 526 8411.

Discuss this question

How long does it take to send money with CurrencyFair?

Sending money with currency fair may take about three days for the transaction to complete. That is because processing sent money takes approximately one to two days while money received can take up to a day before it can be available in your CurrencyFair account. It is, however, good to know that services are much faster during the morning hours when banks are more active as much banks only have up to midday to process CurrencyFair transactions for pick-up and transfer.

Discuss this question

Is it safe to send money with CurrencyFair?

CurrencyFair is a legally registered limited company in Australia, and it is regulated by the central bank of Ireland and ASIC. That means it has been approved to be legitimate and 100% reliable for users. However, you will need to play your part to ensure the security of your account by ensuring that you don’t share your details with the wrong people.

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CurrencyFair User Reviews and Ratings

reviews powered by trustpilot

What has happened to my money

Review published ago

Fox knows what has happened with this company , I have used them for years converting pounds to euros with no problems then earlier this year they were either taken over or amalgamated and the problems began to manifest, I paid in £50 just to test the water and it has disappeared , I have had to send proof of the transfer this was months ago and nothing ! Two weeks ago I received an email from support at CurrencyFair advising they were looking into it and since then nothing , have now had to use one of their competitors whose rates are not as attractive but at least the job gets done

by Steve Williams

What has happened to my money

Review published ago

Fox knows what has happened with this company , I have used them for years converting pounds to euros with no problems then earlier this year they were either taken over or amalgamated and the problems began to manifest, I paid in £50 just to test the water and it has disappeared , I have had to send proof of the transfer this was months ago and nothing ! Two weeks ago I received an email from support at CurrencyFair advising they were looking into it and since then nothing , have now had to use one of their competitors whose rates are not as attractive but at least the job gets done

by Steve Williams

It is despicable reading about the same…

Review published ago

It is despicable reading about the same incompetence, failure to deliver, failure of communication, failure to compensate, failure in every business sense and failure of regulation which I have experienced going on month after month after month. Based on all the negative and costly experiences over months it is clear that there is neither the will nor capability to resolve matters. Surely it is only a matter of time before abrupt closure of this setup and the sooner the better for the general public.

by Enda Hayden

It is despicable reading about the same…

Review published ago

It is despicable reading about the same incompetence, failure to deliver, failure of communication, failure to compensate, failure in every business sense and failure of regulation which I have experienced going on month after month after month. Based on all the negative and costly experiences over months it is clear that there is neither the will nor capability to resolve matters. Surely it is only a matter of time before abrupt closure of this setup and the sooner the better for the general public.

by Enda Hayden

Nicht seriös

Review published ago

Nicht seriös. Nach akzeptiertem Web-Ident und anschließender Zahlung (D>CH) unter übermittelter Vorgangsnummer hieß es danach Web-Ident nicht akzeptiert. 2 malig entsprechend der Aufforderungliste Dokumente (Behörde, Bankauszug) nachgereicht. Keine Reaktion bis Anmahnung meinerseits. Antwort : Keine Dokumente bekommen.Sind jetzt 8 Tage seit Zahlung.

by Thomas Bue

Nicht seriös

Review published ago

Nicht seriös. Nach akzeptiertem Web-Ident und anschließender Zahlung (D>CH) unter übermittelter Vorgangsnummer hieß es danach Web-Ident nicht akzeptiert. 2 malig entsprechend der Aufforderungliste Dokumente (Behörde, Bankauszug) nachgereicht. Keine Reaktion bis Anmahnung meinerseits. Antwort : Keine Dokumente bekommen.Sind jetzt 8 Tage seit Zahlung.

by Thomas Bue

I can’t trust CF anymore

Review published ago

I can’t trust CF anymore. I have been using CF for over three years now. In the past I never had problems transferring money from EUR to IDR. But my last experience with CF wasn’t that smooth. It took the money almost three weeks to arrive at the beneficiary. But the most frustrating was that they didn’t reply as support should have been given. Mails got answered by standard automated replies. After I complained via their website, my money finally came through. They never sent a response with an explanation. So I decided to look for another company, because this behaviour isn’t trustworthy.

by AB Development

I can’t trust CF anymore

Review published ago

I can’t trust CF anymore. I have been using CF for over three years now. In the past I never had problems transferring money from EUR to IDR. But my last experience with CF wasn’t that smooth. It took the money almost three weeks to arrive at the beneficiary. But the most frustrating was that they didn’t reply as support should have been given. Mails got answered by standard automated replies. After I complained via their website, my money finally came through. They never sent a response with an explanation. So I decided to look for another company, because this behaviour isn’t trustworthy.

by AB Development

Currency Fair acknowledged their shoddy service and made reparation.

Review published ago

On 20th June this year I wrote a pretty scathing review of this company's services. It would seem that, at last one of my desperate emails finally got through and I (or should I say my husband, it is just our business with this company is in his name as they do not do joint names so I used my husband's name but I am the one who deals with the account) received a very conciliatory email, acknowledging how bad the service had been which I had received. However I was offered the opportunity for my next three money transfers to be free. I found that very derisory and wrote back and said so. The next thing there was an even more conciliatory email back agreeing with me and a far greater sum was offered with many, many apologies. Since then I have moved some money from my UK bank to be exchanged into Euros and sent on to my Cyprus bank and that arrived today along with the apologetic sum of money. We were even telephoned more than once by the company. All in all this was a lot better than I expected, it seems persistence pays off, it's just a shame it took so long but, all's well that ends well.

by Julia Pomeroy

Wise is a better and more efficient service

Review published ago

There were numerous issues in setting up an account to transfer funds from my Irish account to my new Australian account, as I will be in Australia for the next three years. They kept requiring more and more information, resulting in me losing out on over $100 due to exchange rate fluctuations that occurrred during the hold up. Use Wise instead!

by Andy McMuffin

Avoid avoid thay become very nad nowdays

Review published ago

I used them years ago to transfer. Was good. Recently they have stolen my money and never transfered it out to my other account. They don't reply to emails They answers calls sometimes but lie about receiving my money on next day. They have kept 500pounds for nearly 2 months now. Avoid if transfer any amount

by Jarek Hali

solved

Review published ago

They have solved my problem. The only agent who helped me was Graham Byrne

by jonatan svensson

Some consolation in knowing I'm not the only one

Review published ago

As a long time user of CurrencyFair I loved their service - it was easy, quick and problem-free. Until the past few months. The first problem was when I sent money to be transferred prior to my visit to Europe back in early May. The money was transferred from my bank - but remained showing as "pending" receipt for weeks! Forget customer service - they were not accepting any calls nor responding to any emails. After almost a month the money was finally returned to my US bank. Thinking this was just a one-time glitch, I decided to give them the benefit of the doubt and sent another transfer on July 1. I am still awaiting acknowledgement of receipt of my funds so that I can transfer to my account in Europe...15 days later - again, only a generic canned email response. Supposedly if funds are not transferred within 2 weeks the money is to be returned. So far, no communication nor return of my funds. Disappointing for sure, but angry as well. Assuming my money is returned and I don't have to seek legal help - I won't be using them again.

by T. Wiseman

CurrencyFair has lost me as a customer…

Review published ago

CurrencyFair has lost me as a customer as they have fundamental weaknesses and issues with internal processes and cannot be trusted with my money.  This month I twice tried to transfer a large sum of money from the UK to Ireland. The funds were originally sent into CF from my UK bank current account using CHAPS transfer - a UK bank to bank system designed for higher value transfers.  The funds were rejected by the CF banking partner - Moorwand. The reason for rejection was "Incorrect Account Details". That means that the same account details I had successfully used to transfer money to CF, and the exact details CF instructed me to use, have not been recognised by the CF banking partner. At no point were CF able to identify to me where my funds were. Fortunately both time the funds were refunded to my UK bank within 5 calendar days, but the impact was the delay to a house purchase, anxiety, stress, unplanned cost for storage and far too much time on the phone to CF and my own bank trying to find the funds. CurrencyFair do not have the access to and transparency of the operations of their banking partner - I had been repeatedly told by CF that the funds were never received by Moorwand. In fact they were rejected by Moorwand. They appear to have lost control of a part of their business and should be very concerned.   I will not be sending any money via CF ever again. I successfully used TorFX to complete the transaction in 24 hours at a later date.

by Peter Kavanagh

Money Stuck for Over a Month

Review published ago

I thought I would give this company a try instead of using Wise, but then after already initiating a transfer they asked for verification by logging in without a VPN, which I did, yet they still couldn't verify my location. I ended up transferring the money by other means and asked for a refund, but it's been over a month and my money still hasn't been returned back to my original bank account despite providing them with all the necessary information weeks ago.

by Marko

I transferred money on Monday

Review published ago

I transferred money on Monday. Not transferred to my French account after 5 days. Several unanswered emails. Two phone calls but the action promised hasn’t occurred and the money still on hold by CF. This morning line engaged. Very disappointing after a decade of satisfactory use. Is the company in trouble?

by Mikeand11

easy and fast

Review published ago

easy and fast

by Oliver Kowalski

CurrencyFair: viel versprechen, nichts halten!

Review published ago

Wir sind ein seriöses Unternehmen (GmbH), das bereits Umsatz macht und profitabel ist. Nach Angabe aller Unternehmensdaten hat uns CurrencyFair mitgeteilt, dass sie "uns keine Produkte und Dienstleistungen anbieten und keine genaueren Gründe für diese Entscheidung mitteilen können". Auch deshalb werden sich Gründer, die Auslandgeschäfte betreiben wollen, sehr gut überlegen, ob sie wirklich hier in Deutschland gründen wollen. Es ist einfach deprimierend!

by Jürgen

Long time for the transfer to go through

Review published ago

Long time for the transfer to go through

by David

Cowboys and scammers

Review published ago

Cowboys and scammers, would’nt touch them with a barge pole ! You have only yourself to blame if you do business with them.

by Padraic Dempsey

Very bad response time customer Support

Review published ago

Hi, I am a customer since around 2 years now, but this really upsets me. I wait for my money to be on my account now since 2 weeks. The support does not respond since one week now! Anybody with same experiences? I am currently still waiting for a response from currencyFair.

by Roger

Terrible customer service!

Review published ago

I have used CurrencyFair many times over the last three years to transfer GBP into Euro all of these transactions have been completed quickly and without problems. On 25th of June I sent GBP to Currency Fair to exchange for Euro and the money is still not showing in my CurrencyFair account after 14 days! I have sent 17 emails to the support team and I've had only one reply 7 days ago, asking for a screenshot of the transfer from my UK bank, I replied within ten minutes. Since then I've heard nothing at all. I have emailed and phoned the England and the Ireland offices but have not been able to get through. What is happening and why has no-one from CurrencyFair contacted me? This is terrible customer service and I am concerned that I may loose all of the money that was transferred to CurrencyFair. Update 10/07/2024. My money arrived in my CurrencyFair account today after FIFTEEN DAYS! I have had no communication or help from support in spite of my many emails, messages and phone calls. In fact no communication from CurrencyFair at all except to tell me that support will be in touch as soon as posssible. I no longer have trust in CurrencyFair's ability to deal with me in a professional and timely manner. I will never use them again!

by Michael Dale

Money never arrived, customer service non-responsive.

Review published ago

I sent in money for a transfer of USD to Euro (Germany) over 3 weeks ago. The money has not arrived in my account, and I did not receive replies to multiple queries. In the past, this service was great but now it is deeply disappointing and I am about to escalate it to bank oversight and involve my lawyers.

by Yulia Oganian

I was told I could withdraw my money…

Review published ago

I was told I could withdraw my money any time. I cannot. Absolute scam, I have lost 50k to these scammers. They rang me up last night and was so rude to me, avoiding every questions asked and even saying I was wasting his precious time. I have been in tears all day. Please don't use this site. I have opted for equity pathway as they are the only platform that always get me paid.

by Mable Lange
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CurrencyFair Company & Contact Info

Address:- Colm House, 91 Pembroke Rd, Ballsbridge, Co. Dublin, Ireland
Email:- [email protected]
Phone:- +353 1 526 8411
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