After researching who to use to transfer/exchange currencies between personal accounts, I settled on CurrencyFair due to the overwhelming number of positive reviews...
They have overpromised and underdelivered, leaving me in a difficult position.
This was not a small transfer I made, but I had made plans to be able to access this money in my foreign account when CurrencyFair said it would be ready.
Now, ON the day the money was meant to arrive, CurrencyFair has told me it will arrive 4 days later than they initially said which is unacceptable. No email confirmation or message, there's just a small 'update section' on the website where my login is.
I have now been left letting others down which has reflected poorly on me. Due to the fact that my money has already left my account and is no longer with me, all I can do is now wait...
There is nobody I can speak to and they seem to actively hide any telephone numbers where you can speak to someone directly. Everything is done through their troubleshooting online with FAQ's.
Had I been told this was going to happen beforehand - or if they could have at the very least! communicated through to me there's going to be a delay for whatever reason, I would not have used their services.
Very disappointed and will not be using this company again.