I initiated my first transfer with Placid.net from U.S. to India on Oct 31, 2019 and on the same day received an email that I had to send my selfie, bank statements, pay stubs, drivers license. Also, within a day, thousands of dollars were taken out of my account. I sent all of these documents, with the hope that my mother will receive the money within a day or two. Then, I received another email on Nov 3 that my account was sent for additional verification and that my emailed documents will no longer be accepted and that I will need to upload them to the placid.net website. I immediately complied and did that as well on the same day. I called and confirmed that they had my documents, and they verified this over the phone. On November 6, I received an email that my transfer was cancelled. I called to check what happened and they said they couldn't verify my account. I was flustered, but understand each company has their own practices. I thought I had learned a good lesson, not to go with companies I did not know about at all. They promised my money would be returned to me within two business days (Nov 8). On Nov 11, I still did not have my money, so I called again and heard that it actually takes 3-5 business days (Nov 12/13), and that they had raised a ticket with their "Processor Team" who would return my money. I was pretty angry by this point, but just wanted "My Money" back. But, I still don't have my money back to me today (Nov 14). Now, I am concerned that the whole operation is a scam for looting people's money and all the positive reviews are manufactured. I called again and have been promised that I should hear from their team by Friday (Nov 15). I am deeply disturbed by the unscrupulous business practices where the company takes money out of your account immediately (even before the critical step of verifying the sender or the transfer), but takes over 15 days to return it.
Processor Team 400 1st Avenue, New York