Very disappointed with the service
I have been a customer of Placid for over 4 years and during that time, I have sent money over hundred and fifty times. Recently, I have received very inferior and poor customer service from Placid through their web help and call center. My account was temporarily blocked and was told to submit additional documentation. They have come up with suspicious documents requirement under their new compliance terms. I have been told to prove my identity once again even after using their service for over 4 years and providing my info when I first created my account. I don't have any problem sending a copy of my driver's license, however, they require their customers to send two recent bank statements and a passport size photograph which is a major red flag for me. I have already given them a copy of the voided check when I opened up my account which should be sufficient enough to prove the ownership of my bank account. Why do they need two bank statements? I don't feel comfortable sharing my personal transactions with a money exchange company. I have looked up online on the requirements of major money transfer companies and none of them require such. Second red flag was they asked for a separate copy of my passport sized photograph. Why would they need a separate passport sized photograph if I already give them a copy of my driver's license? When I requested for answers, the customer service representatives were not able to explain the requirements properly and were very unprofessional with their reply. I personally think they should educate their employees on how to speak to a customer with respect. Clearly that explains the attitude of the company towards how they serve their customers. On another occasion, when I sent a cash pick up transfer to Bangladesh, I was told by the customer service representative that they need a copy of the receiver's ID in advance before they can authorize the transaction. This was really inconvenient since the receiver would have used their ID anyway to pick up the cash from the bank. Why can't Placid tell the bank to have a copy of the receiver's ID and send it to them when the receiver picks up the money? I have never heard of this requirement from money transfer companies like Western Union, Moneygram, Xoom, PayPal etc. All of these inconveniences forced me to stop using their services. I would not recommend anyone using their money transfer service after all of these incidents and will request everyone to be very careful of what they share with this company.