Totally dissapointing, unprofessional and rude. Sender sent money on 2018/11/03 13:52. I receiving the 'sms notification' at 2018/11/04 03:06 AM that shown transfast has sent my money to bank, and they also give contact numbers to assist customer. I check my mobile banking account and I the money is not there yet. I text this numbers but no answer. At 02:36 PM I decide to call th number for Indonesian customer assistance which they sent to my phone (+628119772771). The response was so unclear and rude, he yelling at me only because I said he's answer is not clear. At that time sender forget to give me receipt number and sender is sleeping. I try to warn him that he is unprofessional and way to emotional, he said he is the manager of Indonesia transfast (I don't think he is from his attitude). I ask apologize first wth hope that he will use his mouth wisely. After 30 hours still my money is not sent to my account and I ask the bank customet service, they said their network fine. I ask him again to confirm about my money the answer is only 'ok mam' with no explaination. That's why I write here. How customer TRUST to send their money to a service whose YELLING at them???