A totally unreliable service. You never know whether the money they take from your bank will be sent to the intendent recipient. The way it was explained to me: you entered the information, review the information and click submit, at this point the money is taken out of your account; then the ‘system’ does an automatic verification [they would not tell me what kind of verification] proprietary process; then they could decide to “Cancel” the transaction; however, the refund process could take at least 7 business days.
It sounds very fraudulent to me. Why couldn’t they do their verification process before taking the money.
And by-the-way, the only way I knew about the cancellation was by checking on the status. I did not get any text, call, or email about the cancellation.
Their customer response time is another uncertainty. I sent an e-mail, waited 2-3 days for their reply and nothing. Then I called their number 1(888)973-6383 and was on hold for 59 minutes – I hanged up. Tried another day or two and finally was able to talk to a person that was just reading a script. When I talked to the supervisor “Jason” he was arrogant and gave me no answers as to why the transaction was cancelled, and why my money had not been refunded yet. His answer was “you agreed to our process and that is our internal process and cannot be disclosed.”