Xoom Money Transfer Review- Transfer Money From US and Canada 2021

4 stars based on 22146 reviews

Xoom Money Transfer Review by Exchange Rate IQ

Overall rating
8 /10

Xoom is a leading money transfer service provider which tends to send money from the United States and Canada to over 130 countries. But here the questions arise that can you trust it? Are its services safe? How much it charges as fees and what exchange rate it offers? To answer all your queries, experts of ERIQ have conducted research on the company and provide an unbiased independent review on Xoom.

Xoom, an electronic fund transfer and the money remittance company is a member of the PayPal family. It allows customers to send money, pay bills and also airtime top-up from USA and Canada to over 130 countries. With headquarters in San Francisco, CA, Xoom Corporation was acquired by PayPal in 2015. Some of the benefits of using Xoom money transfer services are:

  • All-time Customer Assistance
  • 100% Refund
  • Affordable Exchange Rates and Transfer Fee
  • Cash Pick-Up Facility

Review of Xoom Money Transfer :

Launched in the year 2001, Xoom offers fund transfer services from the US and Canada to more than 130 countries. Powered by PayPal, Xoom can help people to pay bills internationally or send money to friends and family. It is a leading service provider that makes sending money across Europe, South America, Central America and Asia easy and hassle-free.

One can send the money through a bank account, debit card or credit card and the recipient will get the money within a few minutes. It also offers the cash pick-up facilities across the world, so recipients will get the money as soon as payment made by the user. Customers can also use Xoom to pay electricity, telephone, gas, and more bills in selected foreign countries.

One can send a maximum amount up to USD $10,000 through a single transaction. It also offers 24-hours, 30 days and 180 days limits according to the Xoom account’s level. One can increase the level by providing more personal details such as government provided identification, proof of income and proof of residence. Recipient countries, as well as partners, also have a bearing limit.

Xoom customer services are available 24*7 on its toll-free number. It has been working more to provide hassle-free transaction as well as high security so that one can use Xoom money transfer services worry-free.

Pricing : How much does Xoom Money Transfer cost?

7 /10

Xoom Money Transfer Fee

The transaction fee in Xoom totally depends on the destination country as well as the payment method used by the customer. If one sends $200 from the USA and Canada to the following countries using various modes, then the fee will be:

Xoom Transfer Fees

Destination Country Transaction Method Fee
United Kingdom Bank Account $4.99
Debit/Credit Card $4.99
Australia Bank Account $4.99
Debit/Credit Card $10.99
India Bank Account $2.99
Debit/Credit Card $4.99
Columbia Bank Account $4.99
Debit/Credit Card $4.99
Jamaica Bank Account $7.99
Debit/Credit Card $12.99

One can also check the Xoom transfer fee here.

Xoom Money Transfer Rates

The company offers rates above the mid-market exchange rate, as it makes money from the transfer fee charged by the users.

Any other fee

The company claims that credit card transfers may attract more fees because of providing advance money. So one should know from the credit card company if they charge any such fee or not.

So, on the pricing basis, Exchange Rate IQ gives 7 out of 10 to Xoom as many companies even offer real-time prices with low transfer fee.

Transparency: Does Xoom Money Transfer have any hidden fees?

7 /10

Xoom Money Transfer Hidden Fee

The company makes money while doing a foreign exchange, so there are chances of hidden fee. So before transferring the funds with Xoom Corporation, one should know how much fee it will be going to take.

Xoom Money Transfer Tracking Details:

The company provides tracking details to customers at every stage through SMS and email. One can also track the transfers on their dashboards by logging in.

While many of the companies do not charge any hidden fee, Xoom charges it to make money, therefore we rate it 7 out of 10 in the transparency head.

Transfer Speed: How long does it take to send money through Xoom Money Transfer?

9/10

Xoom money transfer service offers faster turnaround compare to many banks. In many cases, the recipient will get the access to money transferred within minutes. However, this process time also depends on the mode of payment, destination country and transfer method.

Sometimes, it takes more time to transfer funds as recipient bank requires additional information. The company also takes more time on the public holidays, bank specific working hours as well as wrong recipient details.

Once you finalise your transfer, Xoom will provide you the clear picture of how long the process will take. Therefore, on an overall basis, we rate 9 out of 10 to the transfer speed of Xoom.

Coverage: How many Countries & Currencies does Xoom Money Transfer support?

8/10

One can send the funds from the US and Canada to over 130 countries around the world. One can also pay the utility bill in 9 countries currently which includes Colombia, Costa Rica, Dominican Republic, El Salvador, Honduras, Mexico, Guatemala, Nicaragua, Panama, and Vietnam. Some of the countries where you can send the funds through Xoom Money are:

Countries Supported by Xoom

India Italy Argentina Bangladesh Finland
France Hong Kong Kenya Pakistan Malta
Spain Singapore UK Sri Lanka Peru and more

The company has yet to cover many parts of Asia, Africa and Europe which will make it one of top money remittance service provider in the world. As we can see, one can only transfer USD and CAD to other countries in their currencies, so company still has vast opportunity to grow to provide its services worldwide.

Hence, on its coverage area, we rate it 8 out of 10. So, if you also want to use the services of Xoom money transfer login here.

Xoom Money Transfer Transfer Process

Send Money Online with Xoom, a Paypal Service

  1. Go to the Xoom, a PayPal Service website.

  2. Select the country to which you want to send the funds at “Select a Country”.

  3. Enter the amount you want to send.

  4. Select the payout method, i.e., bank account or cash pick-up.

  5. Select the mode of payment, bank account, debit card or credit card.

  6. Sign up if you are a new user.

  7. Enter all the personal details and an official government ID.

  8. Enter the details of recipient.

  9. Click on “Continue to Review”.

  10. Complete transaction and track it on your dashboard.

Send money with Xoom Money Transfer

Send money to Nigeria with Xoom

If you are looking for sending money to Nigeria than Xoom offer you to send it through multiple options. You can send money using the cash pickup services, so the recipient will pick money at First Bank, Ecobank, Skye Bank, etc. All the recipient need is a valid ID proof and transaction number.

Other than this, you can also make instant bank deposits in GT Bank, First Bank of Nigeria, Zenith Bank etc. you can deposit this cash using your bank account, debit card or credit card.

Can Xoom send money to Dubai?

Sending money to the United Arab Emirates is one of the easiest platforms with Xoom, as it offers bank transfers as well as cash pickups in Dubai. You need to select where you want the money to be paid out and decide if you want to pay with your bank account, debit card, or credit card. The company also offers instant cash pick up at IME-Ria locations. All the recipient needs to show is a valid ID and the Xoom transaction number.

Send money to Bangladesh with Xoom Money Transfer

Xoom Money Transfer offers bank deposit as well as cash pickup services in Bangladesh. If you want fast bank deposits, you can send money to Social Islami Bank Limited accounts in seconds or can deposit money in the account of Sonali Bank within 2 hours when sending between 10:00 AM – 3:00 PM BDT (Sunday – Thursday).

The company also provides instant cash pickups at 6,100 locations in partner with Social Islami Bank Limited and Prabhu agent. Other than this, if you have no emergency, you can make a 2-day deposit in BRAC bank, Standard Chartered Bank, Agrani Bank, etc.

User experience of Xoom Money Transfer

8/10

Xoom is highly user-oriented website. It provides the exchange rate as soon as you select the country where you want to send funds. It is also providing FAQs under help section to provide the user convenience answers. It is also providing exchange fee calculator, where you can select the country and mode of payment to know how much amount will be received by the recipient.

One can contact the company at its toll free number 24*7 and also send them mail.

Xoom money transfer contact number

(877) 815-1531 (within the U.S. and Canada)

+1 (415) 395-4225 (outside the U.S. and Canada)

Xoom money transfer email:

One can directly send the mail to company from their website. You can also send the mail from here.

As we see the payment convenience in Xoom, one can send money through bank account, debit and credit card. It also provides airtime top up for the family and friends. It also offers cash pick-up facility for the recipients. The company is also providing its mobile apps, which you can download here:

  1. Xoom Money Transfer Android App
  2. Xoom Money Transfer iOS App

Xoom Referral:

One can also earn Amazon egifts by referring the services of Xoom Money Transfer to their friends. The company will provide a unique link which you can send to your friends. When they complete their first transaction, you will get Amazon egift card of value USD20.

Some of the positive and negative aspects of the company are:

Positive:

  • Excellent delivery options.
  • Available in various languages including English, Spanish, Portuguese, Vietnamese, Korean and Simplified Chinese
  • Fast transfers to many countries

Negative:

  • Available only for the customers living in USA and Canada
  • Exchange rate is not transparent
  • Total cost will be higher comparing to many other competitors

So keeping all the factors in mind, on an overall user experience basis, Exchange Rate IQ experts rate Xoom 8 out of 10.

Security : Is Xoom Money Transfer Safe?

10/10

Protection is the foremost priority of Xoom. With more than 1 million clients, Xoom has a proven track record when it comes to keeping your info secure.

The company maintains technical, physical and administrative security measures to provide high personal protection to the users’ information. Xoom Corporation is fully licensed and authorized as it uses 128-bit encryption to secure your funds, as well as its money-back guarantee provides extra peace of mind. It is more accountable to the public because:

  • Its parent company, PayPal, is a public traded company.
  • It provides high transparency by giving tracking details to users through mail and SMS.
  • Xoom received an A+ rating from the Better Business Bureau and is certified by TRUSTe, which ensures it is highly rated.

So, on the security basis, we rate Xoom 10 out of 10, as it is taking enough measures to keep people and their details secure.

Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card
Mobile Wallet

Pay Out Options

Bank
Cash
Home Delivery
Mobile Wallet

Service Mode

 Online

Exchange Rate Type

Fixed

Xoom Money Transfer FAQ's

What is the limit in Xoom?

With Xoom, you need to send minimum amount of USD $10 and maximum amount up to USD $10,000. You can increase your 30 day and 180 day limits by providing additional information to the company.

Discuss this question

Does Xoom Money Transfer offer business transfer?

No. You can only perform personal transfers to your family and friends through Xoom money transfer.

Discuss this question

Can I schedule money transfer in advance on Xoom?

Yes, you can schedule the money transfers in advance at Xoom as it allow future transfers for the recurring transactions.

Discuss this question

How to track Xoom money transfer?

The company will provide you the details of transaction via email and SMS, so you can know when the funds will reach to recipient.

Discuss this question

Alternatives to Xoom Money Transfer

Xoom Money Transfer User Reviews and Ratings

reviews powered by trustpilot

ridiculous slow and it took a week to…

Review published ago

ridiculous slow and it took a week to do a simple transcation. Customer serivice is rude, you don't get a response most of times. so fustrated with XOOM, not going to use it int he future

by customer

ridiculous slow and it took a week to…

Review published ago

ridiculous slow and it took a week to do a simple transcation. Customer serivice is rude, you don't get a response most of times. so fustrated with XOOM, not going to use it int he future

by customer

Pessimi

Review published ago

Pessimi, ricarico il cellulare fidandomi del marchio PayPal e ..... 10 euro persi nel nulla. Loro dicono di aver ricaricato ma i soldi non sono arrivati sul cellulare. Li ho contattati e se ne sono lavati le mani. Pessimo servizio

by Antonio de Gregorio

Pessimi

Review published ago

Pessimi, ricarico il cellulare fidandomi del marchio PayPal e ..... 10 euro persi nel nulla. Loro dicono di aver ricaricato ma i soldi non sono arrivati sul cellulare. Li ho contattati e se ne sono lavati le mani. Pessimo servizio

by Antonio de Gregorio

Unglaublich schlechtes System

Review published ago

Unglaublich schlechtes System. Die vor Monaten absolvierte Namenänderung bei Paypal wurde nicht übernommen. Deswegen war es unmöglich sich zu verifizieren. Der Kundenservice lacht einen aus und ist nicht hilfbereit. Nachdem man dann Personalausweis und Finanzbericht hochgeladen hat wird das Konto gesperrt. Der Kundenservice empfahl ein neues Xoom Konto zu machen - jedoch ist das ohne ein neues Paypalkonto nicht möglich. Ein Bankkonto kann nur mit einem Paypalkonto verknüpft sein. Ergo krempel ich nun alles um, erstelle mir ein neues Bankkonto oder verzichte eben darauf XOOM zu nutzen. Wie man sich vorstellen kann habe ich mich für letztes entschieden. Fazit: Zwar ein Dienst von Paypal - jedoch keine Datenbankverknüpfung. Unfreundlicher Kundenservice und ein unnötig kompliziertes System. Nicht zu Letzt hohe Wechselkurse. Nicht zu empfehlen.

by Hofmann

Unglaublich schlechtes System

Review published ago

Unglaublich schlechtes System. Die vor Monaten absolvierte Namenänderung bei Paypal wurde nicht übernommen. Deswegen war es unmöglich sich zu verifizieren. Der Kundenservice lacht einen aus und ist nicht hilfbereit. Nachdem man dann Personalausweis und Finanzbericht hochgeladen hat wird das Konto gesperrt. Der Kundenservice empfahl ein neues Xoom Konto zu machen - jedoch ist das ohne ein neues Paypalkonto nicht möglich. Ein Bankkonto kann nur mit einem Paypalkonto verknüpft sein. Ergo krempel ich nun alles um, erstelle mir ein neues Bankkonto oder verzichte eben darauf XOOM zu nutzen. Wie man sich vorstellen kann habe ich mich für letztes entschieden. Fazit: Zwar ein Dienst von Paypal - jedoch keine Datenbankverknüpfung. Unfreundlicher Kundenservice und ein unnötig kompliziertes System. Nicht zu Letzt hohe Wechselkurse. Nicht zu empfehlen.

by Hofmann

Send money of 2.500 EUR to China - never received

Review published ago

Send money of 2.500 EUR to China. Second transaction two day later did the same for another 2.500 EUR. I got an email that this time the transaction was cancelled due to security reasons. Well thanks for protecting me. After one week of sending banking details, many emails, calls nothing happend. Where is my money? neither on the recipients account no on my own? If you have security concern just reimburse my money!

by derberkerl

Send money of 2.500 EUR to China - never received

Review published ago

Send money of 2.500 EUR to China. Second transaction two day later did the same for another 2.500 EUR. I got an email that this time the transaction was cancelled due to security reasons. Well thanks for protecting me. After one week of sending banking details, many emails, calls nothing happend. Where is my money? neither on the recipients account no on my own? If you have security concern just reimburse my money!

by derberkerl

Untrustworthy

Review published ago

Untrustworthy, unreliable, fraud, and theft. So much for a money transfer application. After getting exhausted by the unauthorized transactions and getting them reversed, I removed the banking information. Even after that, money got debited. If this is not theft, explain to me what is. This application is a red flag right away.

by Sunil Nair

Xoom is undoubtedly the worst company…

Review published ago

Xoom is undoubtedly the worst company that I have ever dealt with. I was using them to send $2000 to a repairman in Honduras for the replacement of some a/c units. They charged my card and sent me a message that the transfer was being processed. When I checked my email the next morning there was a message saying that they needed “ confirmation “ or the transaction would be cancelled even though when I checked the status said “ being processed. I spent 20 minutes on the phone with a representative who barely spoke english answering questions more akin to what one would expect from an FBI interrogator. Then they needed me to send a copy of my last months credit card statement. Twenty four hours later I have heard nothing. Ask them why they need the personal information and credit card statement, they reply “ we do not discuss our security measures. If you enjoy working with a company modeled on the East German Stasi you will love Xoom otherwise avoid them like the plague. Xoom exhibits the highest levels of both arrogance and incompetence that I have ever had the displeasure of experiencing in a single company.

by Robert

SCAMMED!!

Review published ago

I used Xoom for the first time last week, when in my Paypal account. I wanted to top-up my daughter's pre-paid phone with £20. My credit card was debited immediately, but she still hasn't received the credit, despite giving her number & name. When I checked, the credit has been sent to someone in Singapore!!! I have tried contacting them for a refund - no response. WHAT A RIP OFF!! AVOID. Update: They replied - said it went to the correct number! Big fat help.

by V Lawrence

Unprofessional money service

Review published ago

Unprofessional service. Tried sending money from Germany to another country. went through process and was confirmed on xoom site. I explain to my family in other country that money will arrive in 2 days. later I get email from xoom that my transaction was cancelled with no reason and I should call Xoom. Had to call several numbers until I reached someone that helped. They asked me questions for twenty minutes - also very personal, uncomfortable questions. Then after all that they said they will get back to me in a few days after they verify my account. What kind of crazy service. Went to Western Union, created an account and transaction completed in 3 minutes. I don‘t understand how paypal can use such an unprofessional company like Xoom. Don‘t use xoom!

by kleeblatt

Terrible customer service

Review published ago

Terrible customer service, highest fees, cancel your transaction without any notice for reason. Credit cards are hit with cash advance fees. Very slow

by Alex Hoy

Utter nonsense

Review published ago

Utter nonsense. This is not a money transfer company, it is a “We’ll hold your money for a few days for no reason” useless company. Avoid.

by Jay Jay

Been trying to send abroad for a few…

Review published ago

Been trying to send abroad for a few days now. Funds on hold, no reason given as to why. I was told to email them, but no information as to what exactly I was supposed to email them about. So I emailed them to ask what they wanted to confirm. 3 days later their response has been to ring them. I can see that this is going to be a waste of time, so unless things progress today, I will cancel and use another company.

by zed

enttäuschend!

Review published ago

Sehr enttäuschend!!!!!!

by Serj Michel

The transfer was on hold for 5 days

Review published ago

The transfer was on hold for 5 days. Overall the service is unprofessional, unreliable, and non-transparent.

by Natasha

Took my money out of my account when…

Review published ago

Took my money out of my account when they wore to put money into my account! Do not ever transfer your money with these! I’m deleting my PayPal and I won’t be using it again it’s a disgrace

by Faith Malone

Unfortunately xoom kept cancelling my…

Review published ago

Unfortunately xoom kept cancelling my attempted transactions to my family abroad without any specific reason. Poor customer service - they put you on hold then the line cuts out. Looking to use a different service from now on.

by S Ali

The money doesn't arrive because of the inefficient middle name rule

Review published ago

Three poins taken for the inefficient system that doesn't let you edit the middle name of the recipient after sending. Although i added the middle name and was pretty sure about it as i had one canceled payment with Xoom before due to the same reason. The affiliate office just don't accept to give the payment to the recipient without the middle name. Wth!!! Avoid Xoom if you are sending for emergency reasons. Not helpful. Of course they profit twice. Once for the transfere fee and once for exchange rate like all other companies. Some companies are even more greedy like WU. Xoom gives slightly better exchange rates. Fast like all other fast money transfer companies. Use paypal which is an advantage. Has a limit of 500€ 🤔🤔.

by Hanibal

Völliger Bullshit.

Review published ago

Völliger Bullshit. 2x Aufladung versucht 2x mehrere Tage Wartezeit bzw garkeine Gutschrift. 40Minuten Telefonat mit dem Support bis mal irgendwas passiert.

by Fred Furzblume

600€ futsch, Betrugsmasche?!

Review published ago

Meine Fehlende Rückerstattung habe ich nach nun 1 Jahr Telefongesprächen duzenden Mails und Nachweise mit Hilfe von Kontoauszügen nicht erhalten. Kundenservice unfassbar beschissen. Und das bei einem Partner von PayPay... ich bin immer wieder aufs Neue sprachlos... einen Anwalt einzuschalten kostet mich wahrscheinlich mehr, daher kann ich das auch vergessen. Es handelt sich trotzdem um 600€... Abfangs wurde ich noch hingehalten, jetzt kommen gar keine Antworten mehr.... das einzige was mir jetzt noch bleibt ist evtl. Vor Gericht gehen aus Prinzip und im Internet allen mitzuteilen was ein Saftladen das is!!!

by Aaron Bausch

with very good service,convenient and …

Review published ago

with very good service,convenient and trustworthy. I received my money without difficulty.

by maria lyn

Unable to do my transaction

Review published ago

I tried 2 times to send my boyfriend money, I filled in all the information, and afterwards I received an email that his account was not active. I then wrote an email with all the bank information again, and I kept receiving emails saying that Tha bank account wasn't active, even though my boyfriend uses his card every day. I then tried sending the money to his father and I got the same problem. I really need this transaction no be done and no one is able to help me.

by Katharina Caletka
show more >>

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Xoom Money Transfer Company & Contact Info

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Email:- -
Phone:- 00 1 415-395-4225
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