Xoom Money Transfer Review- Transfer Money From US and Canada 2019

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Xoom Money Transfer Review by Exchange Rate IQ

Overall rating
8 /10

Xoom is a leading money transfer service provider which tends to send money from the United States and Canada to over 130 countries. But here the questions arise that can you trust it? Are its services safe? How much it charges as fees and what exchange rate it offers? To answer all your queries, experts of ERIQ have conducted research on the company and provide an unbiased independent review on Xoom.

Xoom, an electronic fund transfer and the money remittance company is a member of the PayPal family. It allows customers to send money, pay bills and also airtime top-up from USA and Canada to over 130 countries. With headquarters in San Francisco, CA, Xoom Corporation was acquired by PayPal in 2015. Some of the benefits of using Xoom money transfer services are:

  • All-time Customer Assistance
  • 100% Refund
  • Affordable Exchange Rates and Transfer Fee
  • Cash Pick-Up Facility

Review of Xoom Money Transfer :

Launched in the year 2001, Xoom offers fund transfer services from the US and Canada to more than 130 countries. Powered by PayPal, Xoom can help people to pay bills internationally or send money to friends and family. It is a leading service provider that makes sending money across Europe, South America, Central America and Asia easy and hassle-free.

One can send the money through a bank account, debit card or credit card and the recipient will get the money within a few minutes. It also offers the cash pick-up facilities across the world, so recipients will get the money as soon as payment made by the user. Customers can also use Xoom to pay electricity, telephone, gas, and more bills in selected foreign countries.

One can send a maximum amount up to USD $10,000 through a single transaction. It also offers 24-hours, 30 days and 180 days limits according to the Xoom account’s level. One can increase the level by providing more personal details such as government provided identification, proof of income and proof of residence. Recipient countries, as well as partners, also have a bearing limit.

Xoom customer services are available 24*7 on its toll-free number. It has been working more to provide hassle-free transaction as well as high security so that one can use Xoom money transfer services worry-free.

Pricing : How much does Xoom Money Transfer cost?

7 /10

Xoom Money Transfer Fee

The transaction fee in Xoom totally depends on the destination country as well as the payment method used by the customer. If one sends $200 from the USA and Canada to the following countries using various modes, then the fee will be:

Xoom Transfer Fees

Destination Country Transaction Method Fee
United Kingdom Bank Account $4.99
Debit/Credit Card $4.99
Australia Bank Account $4.99
Debit/Credit Card $10.99
India Bank Account $2.99
Debit/Credit Card $4.99
Columbia Bank Account $4.99
Debit/Credit Card $4.99
Jamaica Bank Account $7.99
Debit/Credit Card $12.99

One can also check the Xoom transfer fee here.

Xoom Money Transfer Rates

The company offers rates above the mid-market exchange rate, as it makes money from the transfer fee charged by the users.

Any other fee

The company claims that credit card transfers may attract more fees because of providing advance money. So one should know from the credit card company if they charge any such fee or not.

So, on the pricing basis, Exchange Rate IQ gives 7 out of 10 to Xoom as many companies even offer real-time prices with low transfer fee.

Transparency: Does Xoom Money Transfer have any hidden fees?

7 /10

Xoom Money Transfer Hidden Fee

The company makes money while doing a foreign exchange, so there are chances of hidden fee. So before transferring the funds with Xoom Corporation, one should know how much fee it will be going to take.

Xoom Money Transfer Tracking Details:

The company provides tracking details to customers at every stage through SMS and email. One can also track the transfers on their dashboards by logging in.

While many of the companies do not charge any hidden fee, Xoom charges it to make money, therefore we rate it 7 out of 10 in the transparency head.

Transfer Speed: How long does it take to send money through Xoom Money Transfer?

9/10

Xoom money transfer service offers faster turnaround compare to many banks. In many cases, the recipient will get the access to money transferred within minutes. However, this process time also depends on the mode of payment, destination country and transfer method.

Sometimes, it takes more time to transfer funds as recipient bank requires additional information. The company also takes more time on the public holidays, bank specific working hours as well as wrong recipient details.

Once you finalise your transfer, Xoom will provide you the clear picture of how long the process will take. Therefore, on an overall basis, we rate 9 out of 10 to the transfer speed of Xoom.

Coverage: How many Countries & Currencies does Xoom Money Transfer support?

8/10

One can send the funds from the US and Canada to over 130 countries around the world. One can also pay the utility bill in 9 countries currently which includes Colombia, Costa Rica, Dominican Republic, El Salvador, Honduras, Mexico, Guatemala, Nicaragua, Panama, and Vietnam. Some of the countries where you can send the funds through Xoom Money are:

Countries Supported by Xoom

India Italy Argentina Bangladesh Finland
France Hong Kong Kenya Pakistan Malta
Spain Singapore UK Sri Lanka Peru and more

The company has yet to cover many parts of Asia, Africa and Europe which will make it one of top money remittance service provider in the world. As we can see, one can only transfer USD and CAD to other countries in their currencies, so company still has vast opportunity to grow to provide its services worldwide.

Hence, on its coverage area, we rate it 8 out of 10. So, if you also want to use the services of Xoom money transfer login here.

Xoom Money Transfer Transfer Process

Send Money Online with Xoom, a Paypal Service

  1. Go to the Xoom, a PayPal Service website.

  2. Select the country to which you want to send the funds at “Select a Country”.

  3. Enter the amount you want to send.

  4. Select the payout method, i.e., bank account or cash pick-up.

  5. Select the mode of payment, bank account, debit card or credit card.

  6. Sign up if you are a new user.

  7. Enter all the personal details and an official government ID.

  8. Enter the details of recipient.

  9. Click on “Continue to Review”.

  10. Complete transaction and track it on your dashboard.

Send money with Xoom Money Transfer

Send money to Nigeria with Xoom

If you are looking for sending money to Nigeria than Xoom offer you to send it through multiple options. You can send money using the cash pickup services, so the recipient will pick money at First Bank, Ecobank, Skye Bank, etc. All the recipient need is a valid ID proof and transaction number.

Other than this, you can also make instant bank deposits in GT Bank, First Bank of Nigeria, Zenith Bank etc. you can deposit this cash using your bank account, debit card or credit card.

Can Xoom send money to Dubai?

Sending money to the United Arab Emirates is one of the easiest platforms with Xoom, as it offers bank transfers as well as cash pickups in Dubai. You need to select where you want the money to be paid out and decide if you want to pay with your bank account, debit card, or credit card. The company also offers instant cash pick up at IME-Ria locations. All the recipient needs to show is a valid ID and the Xoom transaction number.

Send money to Bangladesh with Xoom Money Transfer

Xoom Money Transfer offers bank deposit as well as cash pickup services in Bangladesh. If you want fast bank deposits, you can send money to Social Islami Bank Limited accounts in seconds or can deposit money in the account of Sonali Bank within 2 hours when sending between 10:00 AM – 3:00 PM BDT (Sunday – Thursday).

The company also provides instant cash pickups at 6,100 locations in partner with Social Islami Bank Limited and Prabhu agent. Other than this, if you have no emergency, you can make a 2-day deposit in BRAC bank, Standard Chartered Bank, Agrani Bank, etc.

User experience of Xoom Money Transfer

8/10

Xoom is highly user-oriented website. It provides the exchange rate as soon as you select the country where you want to send funds. It is also providing FAQs under help section to provide the user convenience answers. It is also providing exchange fee calculator, where you can select the country and mode of payment to know how much amount will be received by the recipient.

One can contact the company at its toll free number 24*7 and also send them mail.

Xoom money transfer contact number

(877) 815-1531 (within the U.S. and Canada)

+1 (415) 395-4225 (outside the U.S. and Canada)

Xoom money transfer email:

One can directly send the mail to company from their website. You can also send the mail from here.

As we see the payment convenience in Xoom, one can send money through bank account, debit and credit card. It also provides airtime top up for the family and friends. It also offers cash pick-up facility for the recipients. The company is also providing its mobile apps, which you can download here:

  1. Xoom Money Transfer Android App
  2. Xoom Money Transfer iOS App

Xoom Referral:

One can also earn Amazon egifts by referring the services of Xoom Money Transfer to their friends. The company will provide a unique link which you can send to your friends. When they complete their first transaction, you will get Amazon egift card of value USD20.

Some of the positive and negative aspects of the company are:

Positive:

  • Excellent delivery options.
  • Available in various languages including English, Spanish, Portuguese, Vietnamese, Korean and Simplified Chinese
  • Fast transfers to many countries

Negative:

  • Available only for the customers living in USA and Canada
  • Exchange rate is not transparent
  • Total cost will be higher comparing to many other competitors

So keeping all the factors in mind, on an overall user experience basis, Exchange Rate IQ experts rate Xoom 8 out of 10.

Security : Is Xoom Money Transfer Safe?

10/10

Protection is the foremost priority of Xoom. With more than 1 million clients, Xoom has a proven track record when it comes to keeping your info secure.

The company maintains technical, physical and administrative security measures to provide high personal protection to the users’ information. Xoom Corporation is fully licensed and authorized as it uses 128-bit encryption to secure your funds, as well as its money-back guarantee provides extra peace of mind. It is more accountable to the public because:

  • Its parent company, PayPal, is a public traded company.
  • It provides high transparency by giving tracking details to users through mail and SMS.
  • Xoom received an A+ rating from the Better Business Bureau and is certified by TRUSTe, which ensures it is highly rated.

So, on the security basis, we rate Xoom 10 out of 10, as it is taking enough measures to keep people and their details secure.

Xoom Money Transfer Exchange Rate

Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card
Mobile Wallet

Pay Out Options

Bank
Cash
Home Delivery
Mobile Wallet

Service Mode

 Online

Exchange Rate Type

Fixed

Xoom Money Transfer FAQ's

What is the limit in Xoom?

With Xoom, you need to send minimum amount of USD $10 and maximum amount up to USD $10,000. You can increase your 30 day and 180 day limits by providing additional information to the company.

Discuss this question

Does Xoom Money Transfer offer business transfer?

No. You can only perform personal transfers to your family and friends through Xoom money transfer.

Discuss this question

Can I schedule money transfer in advance on Xoom?

Yes, you can schedule the money transfers in advance at Xoom as it allow future transfers for the recurring transactions.

Discuss this question

How to track Xoom money transfer?

The company will provide you the details of transaction via email and SMS, so you can know when the funds will reach to recipient.

Discuss this question

Alternatives to Xoom Money Transfer

Xoom Money Transfer User Reviews and Ratings

reviews powered by trustpilot

Absolute garbage!

Review published ago

Absolute garbage! Opened the account. Easy. Tried to make transfers and, one by one, they got canceled. Sent all requested paperwork to prove I am me, etc. Documents got approved and still, every single transaction got canceled instantaneously. With the operator on the line, she tells me everything is fine and asks for me to try once more; still, the transaction gets canceled. They are incompetent and stupid. Made me waste a hell lot of time. A disgrace. Look elsewhere.

by Marco

Absolute garbage!

Review published ago

Absolute garbage! Opened the account. Easy. Tried to make transfers and, one by one, they got canceled. Sent all requested paperwork to prove I am me, etc. Documents got approved and still, every single transaction got canceled instantaneously. With the operator on the line, she tells me everything is fine and asks for me to try once more; still, the transaction gets canceled. They are incompetent and stupid. Made me waste a hell lot of time. A disgrace. Look elsewhere.

by Marco

Worst Company i ever dealt with

Review published ago

Poor rates. Identity verification is a big joke. They ask for so many documents passport, driving licence residential letters and bank statement in pdf file even after 5days providing it all still no money. Worst company ever with rubbish customer service. A big shame!

by Adam

Worst Company i ever dealt with

Review published ago

Poor rates. Identity verification is a big joke. They ask for so many documents passport, driving licence residential letters and bank statement in pdf file even after 5days providing it all still no money. Worst company ever with rubbish customer service. A big shame!

by Adam

Worst company ever worst worst

Review published ago

Worst company ever asking for so many verification documentation, pathetic who asks for full months bank statement lol am I applying for a credit card or home loan lol they wasted my 5 days

by Ennem Omer

Worst company ever worst worst

Review published ago

Worst company ever asking for so many verification documentation, pathetic who asks for full months bank statement lol am I applying for a credit card or home loan lol they wasted my 5 days

by Ennem Omer

Worst company

Review published ago

Worst company ! said the transfer will be immediate 4 days later even after providing the required documents for verification they have cancelled the transaction. Needed the money for hospital in india as my mum was in Hospital never use them !!

by Nishanth V

Worst company

Review published ago

Worst company ! said the transfer will be immediate 4 days later even after providing the required documents for verification they have cancelled the transaction. Needed the money for hospital in india as my mum was in Hospital never use them !!

by Nishanth V

Easy and fast

Review published ago

Easy and fast

by Daniel

TAUX DE CHANGE RIDICULES

Review published ago

TAUX DE CHANGE RIDICULES

by Carmen Santiago

Do not fall under 2 hours processing…

Review published ago

Do not fall under 2 hours processing time. I was transferring the money from my credit card to my own bank account yesterday. There was no mention of verification before I started the transaction. I received call after 2 hours requesting me to provide my ID and most recent credit card statement. My credit card statement was from September 2019 because that's when I had paid my full balance, new credit card statements don't get issued if your balance is zero. I have explained this to verification team but they cancelled my transaction. I have used another credit card and provided them my id and credit card statements from November 2019 (one month old). They verified me and told me to make the transaction again. I had to restart the transaction again and after 1 hour 30 received an email asking me to contact customer service again. I called verification team again and they confirmed that my id and statement passed the security test. However they still can't process my transaction for the reason they can't tell me. Now they are holding my credit card payment and i can't use my credit card because of that. First time experienced this much worse service.

by Qaisar Mehmood

C est horrible

Review published ago

C est horrible ! 2 jours d appels,de vérification pour une somme de 300 e ,et encore les appeler et envoyer plein des trucs ! Fuiez!!!!!

by Olga Makhrug

No es ni seguro ni inmediato

Review published ago

No es ni seguro ni inmediato. No llega el dinero y te ponen mil escusas absurdas me han pedido dni, certificado de cuenta bancaria vinculada a la tarjeta de pago y certificado de empadronamiento. Vamos todo ridículo para no hacer la entrega del dinero. Viernes festivo hasta el lunes no hay forma de conseguir lo que piden. Se supone que son envíos urgentes. Vergonzoso

by Merche Ro Al

Much worse exchange rates than when it launched

Review published ago

Lured people in with good exchange rates. I did one conversion a long and super-complicated due diligence process, but probably that’s it.

by Laurentiu Ned

Zwei Transaktionen

Review published ago

Zwei Transaktionen, um ägyptische Vodafone-SIM-Karten in der Urlaubsvorbereitung aufzuladen, sind für Xoom durchgelaufen. In Ägypten: Beide Karten funktionsfähig, konnte angerufen werden, aber keinerlei Guthaben. Für Xoom sind die Transaktionen Ordnung; mit den von dort erhaltenen Vodafone-Codes kann ich hier nichts anfangen. Fazit: Geld weg, Rückerstattung ist nicht, einfach schlecht.

by uli

Xoom ist leider nicht fähig…

Review published ago

Xoom ist leider nicht fähig Kontoauszüge zu lesen, auf denen der Transaktionsbetrag zu sehen ist und gibt Transaktion deswegen nicht frei.

by Soko

I sent money from the USA to south…

Review published ago

I sent money from the USA to south Africa on November the 26th 2019, it shows completed by Xoom but the recipient has still not received the money today, Dec the 2nd, 2019 and it has left my account! Xoom's response....... we have contacted our third party.....oh great!! no idea when they will actually resolve this!!!

by Lorna Joelson

Es una Estafa

Review published ago

Es una Estafa. Usan tu dinero para invertir en bolsa o sabe Dios. Al final no hacen la transferencia del dinero. Te quedas sin dinero 1 o 2 semanas. Es de PayPal = USUREROS.

by ANUNCIOS ANDROID

Servizio penoso non usatelo

Review published ago

Ieri ho inviato 100 sterline e vogliono parlare con me. Per 100 sterline??? Ed inoltre al numero dell'assistenza italiano alle 8.45 non vi è nessuno, loro sono spiacenti, ed io non userò mai più sto servizio penoso. Sergio

by Sergio.M.

de la mer...

Review published ago

1 etoile car on ne peux pas attribuer moins , service de mer...., annulation sans raison pas cher du tout mais ça reste très cher pour un non service. Politique de mer... ..gestapo oui, jusqu'à demander nos coordonnées bancaire à une personne qui ne parle qu'un français approximatif. supprimer vos comptes xoom. nordine

by adam zaccary

mefiance blocage de transfert sans raison claire …

Review published ago

je souhaitais envoyer de l argent pour les etudes d un jeune que je parraine au benin mais xoom bloque le transfert de 300€ sans raison Un transfert en septembre de 600€ pour l inscription, au master ayant ete effectué sans probleme . on ne me donne pas la raison exacte du blocage

by Christian Metais

Son unos estafadores que no devuelven…

Review published ago

Son unos estafadores que no devuelven el dinero, te dicen que ellos lo han enviado y la persona que lo espera no lo tiene. Yo recuperé mi dinero gracias a la intervención de VISA. No trabajéis con ellos que estafan.

by Veronica Mengual

so far so good since I have the zoom …

Review published ago

so far so good since I have the zoom app it made it easy for me to send money thanks zoom

by octavio

Playing with customers ?

Review published ago

Hi, Such a foolish system XOOM has, it has introduced referral program for transferring money from overseas through paypal account and i have used referred link and transferred the money from Netherlands to Germany account , they have charged commission for that, but as per their referral programme i should get refund but they did not stand for their promise.. they are asking me to check with Paypal when i contacted Paypal they are asking me to check with XOOM.. its frustrating.

by Satya Kotapati
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Xoom Money Transfer Company & Contact Info

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Phone:- 00 1 415-395-4225
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