Xoom Money Transfer Review- Transfer Money From US and Canada 2024

2 stars based on 22756 reviews

Xoom Money Transfer Review by Exchange Rate IQ

Overall rating
8 /10

Xoom is a leading money transfer service provider which tends to send money from the United States and Canada to over 130 countries. But here the questions arise that can you trust it? Are its services safe? How much it charges as fees and what exchange rate it offers? To answer all your queries, experts of ERIQ have conducted research on the company and provide an unbiased independent review on Xoom.

Xoom, an electronic fund transfer and the money remittance company is a member of the PayPal family. It allows customers to send money, pay bills and also airtime top-up from USA and Canada to over 130 countries. With headquarters in San Francisco, CA, Xoom Corporation was acquired by PayPal in 2015. Some of the benefits of using Xoom money transfer services are:

  • All-time Customer Assistance
  • 100% Refund
  • Affordable Exchange Rates and Transfer Fee
  • Cash Pick-Up Facility

Review of Xoom Money Transfer :

Launched in the year 2001, Xoom offers fund transfer services from the US and Canada to more than 130 countries. Powered by PayPal, Xoom can help people to pay bills internationally or send money to friends and family. It is a leading service provider that makes sending money across Europe, South America, Central America and Asia easy and hassle-free.

One can send the money through a bank account, debit card or credit card and the recipient will get the money within a few minutes. It also offers the cash pick-up facilities across the world, so recipients will get the money as soon as payment made by the user. Customers can also use Xoom to pay electricity, telephone, gas, and more bills in selected foreign countries.

One can send a maximum amount up to USD $10,000 through a single transaction. It also offers 24-hours, 30 days and 180 days limits according to the Xoom account’s level. One can increase the level by providing more personal details such as government provided identification, proof of income and proof of residence. Recipient countries, as well as partners, also have a bearing limit.

Xoom customer services are available 24*7 on its toll-free number. It has been working more to provide hassle-free transaction as well as high security so that one can use Xoom money transfer services worry-free.

Pricing : How much does Xoom Money Transfer cost?

7 /10

Xoom Money Transfer Fee

The transaction fee in Xoom totally depends on the destination country as well as the payment method used by the customer. If one sends $200 from the USA and Canada to the following countries using various modes, then the fee will be:

Xoom Transfer Fees

Destination Country Transaction Method Fee
United Kingdom Bank Account $4.99
Debit/Credit Card $4.99
Australia Bank Account $4.99
Debit/Credit Card $10.99
India Bank Account $2.99
Debit/Credit Card $4.99
Columbia Bank Account $4.99
Debit/Credit Card $4.99
Jamaica Bank Account $7.99
Debit/Credit Card $12.99

One can also check the Xoom transfer fee here.

Xoom Money Transfer Rates

The company offers rates above the mid-market exchange rate, as it makes money from the transfer fee charged by the users.

Any other fee

The company claims that credit card transfers may attract more fees because of providing advance money. So one should know from the credit card company if they charge any such fee or not.

So, on the pricing basis, Exchange Rate IQ gives 7 out of 10 to Xoom as many companies even offer real-time prices with low transfer fee.

Transparency: Does Xoom Money Transfer have any hidden fees?

7 /10

Xoom Money Transfer Hidden Fee

The company makes money while doing a foreign exchange, so there are chances of hidden fee. So before transferring the funds with Xoom Corporation, one should know how much fee it will be going to take.

Xoom Money Transfer Tracking Details:

The company provides tracking details to customers at every stage through SMS and email. One can also track the transfers on their dashboards by logging in.

While many of the companies do not charge any hidden fee, Xoom charges it to make money, therefore we rate it 7 out of 10 in the transparency head.

Transfer Speed: How long does it take to send money through Xoom Money Transfer?

9/10

Xoom money transfer service offers faster turnaround compare to many banks. In many cases, the recipient will get the access to money transferred within minutes. However, this process time also depends on the mode of payment, destination country and transfer method.

Sometimes, it takes more time to transfer funds as recipient bank requires additional information. The company also takes more time on the public holidays, bank specific working hours as well as wrong recipient details.

Once you finalise your transfer, Xoom will provide you the clear picture of how long the process will take. Therefore, on an overall basis, we rate 9 out of 10 to the transfer speed of Xoom.

Coverage: How many Countries & Currencies does Xoom Money Transfer support?

8/10

One can send the funds from the US and Canada to over 130 countries around the world. One can also pay the utility bill in 9 countries currently which includes Colombia, Costa Rica, Dominican Republic, El Salvador, Honduras, Mexico, Guatemala, Nicaragua, Panama, and Vietnam. Some of the countries where you can send the funds through Xoom Money are:

Countries Supported by Xoom

India Italy Argentina Bangladesh Finland
France Hong Kong Kenya Pakistan Malta
Spain Singapore UK Sri Lanka Peru and more

The company has yet to cover many parts of Asia, Africa and Europe which will make it one of top money remittance service provider in the world. As we can see, one can only transfer USD and CAD to other countries in their currencies, so company still has vast opportunity to grow to provide its services worldwide.

Hence, on its coverage area, we rate it 8 out of 10. So, if you also want to use the services of Xoom money transfer login here.

Xoom Money Transfer Transfer Process

Send Money Online with Xoom, a Paypal Service

  1. Go to the Xoom, a PayPal Service website.

  2. Select the country to which you want to send the funds at “Select a Country”.

  3. Enter the amount you want to send.

  4. Select the payout method, i.e., bank account or cash pick-up.

  5. Select the mode of payment, bank account, debit card or credit card.

  6. Sign up if you are a new user.

  7. Enter all the personal details and an official government ID.

  8. Enter the details of recipient.

  9. Click on “Continue to Review”.

  10. Complete transaction and track it on your dashboard.

Send money with Xoom Money Transfer

Send money to Nigeria with Xoom

If you are looking for sending money to Nigeria than Xoom offer you to send it through multiple options. You can send money using the cash pickup services, so the recipient will pick money at First Bank, Ecobank, Skye Bank, etc. All the recipient need is a valid ID proof and transaction number.

Other than this, you can also make instant bank deposits in GT Bank, First Bank of Nigeria, Zenith Bank etc. you can deposit this cash using your bank account, debit card or credit card.

Can Xoom send money to Dubai?

Sending money to the United Arab Emirates is one of the easiest platforms with Xoom, as it offers bank transfers as well as cash pickups in Dubai. You need to select where you want the money to be paid out and decide if you want to pay with your bank account, debit card, or credit card. The company also offers instant cash pick up at IME-Ria locations. All the recipient needs to show is a valid ID and the Xoom transaction number.

Send money to Bangladesh with Xoom Money Transfer

Xoom Money Transfer offers bank deposit as well as cash pickup services in Bangladesh. If you want fast bank deposits, you can send money to Social Islami Bank Limited accounts in seconds or can deposit money in the account of Sonali Bank within 2 hours when sending between 10:00 AM – 3:00 PM BDT (Sunday – Thursday).

The company also provides instant cash pickups at 6,100 locations in partner with Social Islami Bank Limited and Prabhu agent. Other than this, if you have no emergency, you can make a 2-day deposit in BRAC bank, Standard Chartered Bank, Agrani Bank, etc.

User experience of Xoom Money Transfer

8/10

Xoom is highly user-oriented website. It provides the exchange rate as soon as you select the country where you want to send funds. It is also providing FAQs under help section to provide the user convenience answers. It is also providing exchange fee calculator, where you can select the country and mode of payment to know how much amount will be received by the recipient.

One can contact the company at its toll free number 24*7 and also send them mail.

Xoom money transfer contact number

(877) 815-1531 (within the U.S. and Canada)

+1 (415) 395-4225 (outside the U.S. and Canada)

Xoom money transfer email:

One can directly send the mail to company from their website. You can also send the mail from here.

As we see the payment convenience in Xoom, one can send money through bank account, debit and credit card. It also provides airtime top up for the family and friends. It also offers cash pick-up facility for the recipients. The company is also providing its mobile apps, which you can download here:

  1. Xoom Money Transfer Android App
  2. Xoom Money Transfer iOS App

Xoom Referral:

One can also earn Amazon egifts by referring the services of Xoom Money Transfer to their friends. The company will provide a unique link which you can send to your friends. When they complete their first transaction, you will get Amazon egift card of value USD20.

Some of the positive and negative aspects of the company are:

Positive:

  • Excellent delivery options.
  • Available in various languages including English, Spanish, Portuguese, Vietnamese, Korean and Simplified Chinese
  • Fast transfers to many countries

Negative:

  • Available only for the customers living in USA and Canada
  • Exchange rate is not transparent
  • Total cost will be higher comparing to many other competitors

So keeping all the factors in mind, on an overall user experience basis, Exchange Rate IQ experts rate Xoom 8 out of 10.

Security : Is Xoom Money Transfer Safe?

10/10

Protection is the foremost priority of Xoom. With more than 1 million clients, Xoom has a proven track record when it comes to keeping your info secure.

The company maintains technical, physical and administrative security measures to provide high personal protection to the users’ information. Xoom Corporation is fully licensed and authorized as it uses 128-bit encryption to secure your funds, as well as its money-back guarantee provides extra peace of mind. It is more accountable to the public because:

  • Its parent company, PayPal, is a public traded company.
  • It provides high transparency by giving tracking details to users through mail and SMS.
  • Xoom received an A+ rating from the Better Business Bureau and is certified by TRUSTe, which ensures it is highly rated.

So, on the security basis, we rate Xoom 10 out of 10, as it is taking enough measures to keep people and their details secure.

Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card
Mobile Wallet

Pay Out Options

Bank
Cash
Home Delivery
Mobile Wallet

Service Mode

 Online

Exchange Rate Type

Fixed

Xoom Money Transfer FAQ's

What is the limit in Xoom?

With Xoom, you need to send minimum amount of USD $10 and maximum amount up to USD $10,000. You can increase your 30 day and 180 day limits by providing additional information to the company.

Discuss this question

Does Xoom Money Transfer offer business transfer?

No. You can only perform personal transfers to your family and friends through Xoom money transfer.

Discuss this question

Can I schedule money transfer in advance on Xoom?

Yes, you can schedule the money transfers in advance at Xoom as it allow future transfers for the recurring transactions.

Discuss this question

How to track Xoom money transfer?

The company will provide you the details of transaction via email and SMS, so you can know when the funds will reach to recipient.

Discuss this question

Alternatives to Xoom Money Transfer

Xoom Money Transfer User Reviews and Ratings

reviews powered by trustpilot

TRUFFATORI

Review published ago

TRUFFATORI! RICARICA TELEFONICA DA 20 GBP, PAGATA E MAI RICEVUTA! Da evitare assolutamente! 😡😡😡😡😡😡😡😡😡😡

by Walter Cimino

TRUFFATORI

Review published ago

TRUFFATORI! RICARICA TELEFONICA DA 20 GBP, PAGATA E MAI RICEVUTA! Da evitare assolutamente! 😡😡😡😡😡😡😡😡😡😡

by Walter Cimino

Don’t trust these individuals

Review published ago

It is important to always be vigilant and report any suspicious activities or behavior to the proper authorities. In this case, informing LEINS FELDERS about the suspicious activities of Dexonplatenetry helped prevent potential harm and danger. It is crucial to act quickly and take necessary precautions to protect oneself and others from potential harm.

by Ryan

Don’t trust these individuals

Review published ago

It is important to always be vigilant and report any suspicious activities or behavior to the proper authorities. In this case, informing LEINS FELDERS about the suspicious activities of Dexonplatenetry helped prevent potential harm and danger. It is crucial to act quickly and take necessary precautions to protect oneself and others from potential harm.

by Ryan

Terrible used by scammers

Review published ago

Terrible. I was a victim of a scam and they did nothing to help me, they told me no refund could happen and didn’t even block the scammer. APPALLING. Don’t use.

by Castor Grey

Terrible used by scammers

Review published ago

Terrible. I was a victim of a scam and they did nothing to help me, they told me no refund could happen and didn’t even block the scammer. APPALLING. Don’t use.

by Castor Grey

Ancora furti di denaro ... Xoom è un colabrodo !

Review published ago

Sono stato inscritto a questo portale automaticamente attraverso il mio conto PayPal (e già questo sarebbe una cosa da denuncia). Qualche giorno fa sono stato coinvolto in una truffa con furto di fondi (per fortuna non dal mio conto ma da una carta di credito rubata che è stata associata in modo fraudolento alla mio conto). Questi prelievi anomali però hanno causato il blocco del mio conto e una marea di altri disagi, tutto per colpa della totale INADEGUATEZZA dei sistemi di sicurezza di XOOM. Da quello che leggo i furti e truffe sono paurosamente frequenti su questo portale, quindi ho richiesto la cancellazione immediata della mia iscrizione (per altro mai richiesta). State alla larga da XOOM e sono molto deluso e disgustato anche da PayPal, coinvolta e complice in questa collaborazione. Da ora in avanti avrò cura di mantenere sempre a zero il mio conto PayPal e passerò ad altre forme di pagamento elettronico (oggi per fortuna ci sono buone alternative). Per PayPal questo Xoom è stato un autogoal clamoroso.

by Massimo Sereni

Ancora furti di denaro ... Xoom è un colabrodo !

Review published ago

Sono stato inscritto a questo portale automaticamente attraverso il mio conto PayPal (e già questo sarebbe una cosa da denuncia). Qualche giorno fa sono stato coinvolto in una truffa con furto di fondi (per fortuna non dal mio conto ma da una carta di credito rubata che è stata associata in modo fraudolento alla mio conto). Questi prelievi anomali però hanno causato il blocco del mio conto e una marea di altri disagi, tutto per colpa della totale INADEGUATEZZA dei sistemi di sicurezza di XOOM. Da quello che leggo i furti e truffe sono paurosamente frequenti su questo portale, quindi ho richiesto la cancellazione immediata della mia iscrizione (per altro mai richiesta). State alla larga da XOOM e sono molto deluso e disgustato anche da PayPal, coinvolta e complice in questa collaborazione. Da ora in avanti avrò cura di mantenere sempre a zero il mio conto PayPal e passerò ad altre forme di pagamento elettronico (oggi per fortuna ci sono buone alternative). Per PayPal questo Xoom è stato un autogoal clamoroso.

by Massimo Sereni

Great service

Review published ago

Fast and easy!

by Valentina

Escroquerie ou phishing ?

Review published ago

Ce matin je recois un mail de cette société, Il vont me prélever 80 € sur mon compte Paypal. Je ne les connais pas et je n'ai aucune relation avec eux. Je me connecte sur mon compte paypas mais je ne vois pas la transaction je cherche partout rien. Je fais quand même une alerte. Coté XOOM je fais un mail d'alerte, j'envoie la copie du mail, je demande des explications. Réponse votre adresse mail ne correspond pas ! sans rire ? je refais un mail en réexpliquant la situation, je redemande des explications et silence.... Ce sont des escrocs ! ou des incompétents il est clar que c'est des gens qui s'inscrivent à votre insu en utilisant des données personnelles...

by sylvie Manzano

Scam!! Stay far away from Xoom

Review published ago

Terrible. I wanted to transfer money. They had written the amount of my account, and then asked for additional documents etc. When i cancelled, i didn't receive my money back directly. It has been 2 days and they stil didn't refund me. Complete scam!

by Marijn Samuels

ACHTUNG VOR PAYPAL/XOOM

Review published ago

Ich kann nur davor warnen,Paypal weiter als Dienstleister im Zahlungsverkehr zu nutzen. Vor Wochen haben wir die letzte Transaktion durchgeführt.Das Konto war dadurch leer. Paypal meldete sich per Mail,das eine Transaktion dadurch nicht durchgeführt werden kann. Grosses Erstaunen...welche Transaktion..?? Dadurch hellhörig geworden,wurde das Konto aufgefüllt.Die Bank wurde informiert die Transaktion zu überwachen. Es wurden dann von PAYPAL/XOOM 392,- € vom Konto abgebucht. Die Bank hat sofort reagiert,und das Geld auf unser Konto zurückgebucht.Die obige Summe ging nach "Hippenindien ",wir hätten dort Elektronikartikel bestellt. Kurz danach bekamen wir eine Mail von Paypal mit der blöden Entschuldigung :" Es sieht so aus, als wenn jemand versucht hat,ihr Paypal Konto ohne ihre Erlaubnis zu nutzen.....Zitat ende. Desweiteren folgten Mails,wir sollte die Rückbuchungskosten in Höhe von ca.10,- € übernehmen.Andernfalls würde der Betrag an ein Inkassobüro zur Einziehung gegeben. Kurz danach meldete sich das Inkassobüro RIVERTY: Kosten nunmehr 29,25 € Riverty wurde darauf hingewiesen,dass sie einen Betrugsversuch unterstützen,und wir alle Möglichkeiten einsetzen werden solche Praktiken von beiden Firmen zu unterbinden. Alle Möglichkeiten mit PAYPAL zu kommunizieren laufen ins Leere. XOOM hat seinen Sitz in San Franzisco. Kein Käuferschutz mehr....nur Abzocke und interessiert uns nicht.

by W.Kemke

Worst Money App

Review published ago

The app states no fee as they make their money on exchange rates which is BS as they charged me $4.99. Other apps transfer funds immediately and Xoom takes 5 days. The funds cleared my account 4 days ago and I’m still waiting. Lastly I sent them an email advising them of the above and they didn’t address a single concern and said they consider the matter closed. After this transaction is completed I’m closing my account.

by William Moore

Je comprends pas les avis négatifs...

Review published ago

En lisant les multiples avis trustpilot négatif à propos de zoom, j'étais terrifié à l'idée que j'avais peut être fais une grosse erreur en utilisant cette plate-forme. Et bien finalement mon expérience à été positive : j'ai bien reçu mon argent et dans les temps indiqués. Je pense que le problème vient des informations que vous rentrez pour envoyer l'argent, assurez vous juste de rentrer les informations correctes et tout se passera bien !

by Walter OPBRCOC

Betrüger vom Herrn Geld weg man meldet…

Review published ago

Betrüger vom Herrn Geld weg man meldet den Fall bei paypal der wird sofort zugunsten des Gegners wieder geschlossen und das Geld weg. Absolut asoziale Seite nie wieder Finger weg

by TKD

The worst service

Review published ago

The worst service, paypal need to take action and change all the support and security staff, they are slow and unethical, they do whatever they want, even they don't respond the messages or emails, they just ignore it

by Jessica Carreras

Geld verschwindet irgendwo

Review published ago

Seit 27. Mai 2024 warte ich auf den geldeingang einer Überweisung eines Hotelgastes aus Kanada. Dieser versichert mir, bereits 2 Mal den betrag einbezahlt zu haben. Auf unserem Konto kommt aber nichts davon an. Telefonate mit Xoom enden jedesmal mit der stupiuden bemerkung, man dürfe dem Empfänger keine Auskunft geben. Wir sollen uns an Den Empfänger wenden. Dieser ist allerdings nicht mehr willens, ein drittes Mal den Betrag anzuweisen. Hotel Gudrun - Werner Blank

by Werner Blank

Schon zwei mal passiert

Review published ago

Schon zwei mal passiert. Das die Überweisung ein Tag verspätet angekommen ist. Obwohl man Gebühren zahlt das es sofort drauf ist.

by Mehmet Aydin

They did not transfer correctly and put me in minus 1000EUR

Review published ago

They did not transfer, it was not taken from the account, but they marked the transfer as correct. My PayPal account was then in minus 1000EUR, which was ridiculous, as the money was not sent. This inconvenienced me greatly with other payments.

by Jenny Jonas

Odd Requests and Slow Service.

Review published ago

Firstly PayPal forced me to use Xoom after waiting for them to find a solution to my withdrawal issue for over 1 month! Xoom's website was broken and did not let me upload pictures, then asked me to email my passport upload, so I sent them a professional passport scan in .pdf (accepted by all institutions), and the lady on the phone told me to take a picture and send it instead! I refused to do so because the lighting quality and glare is problematic in comparison to a scanner. Anyway, I scrutinised their website that had a broken upload tab, and she let me complete verification by just emailing the .pdf. My transaction was completed but it took a while. XOOM & PayPal, please fix your websites, or do not partner with flawed webpages.

by Noneofyourbusiness

VOLEUR - ARNAQUEUR - MENTEUR, JUSTE À FUIR!!!

Review published ago

MERITE JUSTE 0 ETOILE, vu le manque d'honnêteté du sytème et du service client!!! Je rejoins les personnes qui ont perdu toutes leurs transactions via XOOM!!! Vous savez dès le départ et par défaut chez XOOM que le taux de change est en dessous de tout par rapport à la concurrence, le problème n'est pas là! Le problème est bien plus SERIEUX, quand vous utilisez leurs services, vous êtes débité de votre compte du montant de la transaction par PayPal, jusque là rien d'anormal c'est par la suite que la situation s'aggrave, c'est que votre transaction disparait complètement du système et devient UNE TRANSACTION FANTOMATIQUE!!! XOOM vous envoie des FAUSSES PREUVES de dépôt sur le compte à créditer! Le service client est lamentable en dessous de tout, au profil de mail automatique. Le peu de contact que vous aurez fera qu'ils n'ont aucune solution pour vous, vu que la transaction à été "soit disant effectuée et clôturée" basé sous de fausses informations destinées à la clientèle! XOOM est un service de PAYPAL (sachez et je le répète dans ce message que vous êtes débité par PayPal de votre compte) et PAYPAL, DÉCLINE TOUTE RESPONSABILITÉ quand vous leur apportez toutes les preuves officielles d'une transaction DISPARUE, D'UNE TRANSACTION DEVENUE FANTOMATIQUE!!! Soit disant que c'est un autre service et que XOOM travaille de manière différente au système PayPal! INCROYABLE , LAMENTABLE! XOOM EST JUSTE À FUIR!!! SI VOUS DESIREZ PERDRE VOTRE ARGENT FAITES APPEL AUX SERVICES DE XOOM!!! Regardez la quantité de personnes ayant perdu leurs transactions dans les avis, je suis loin d'être la seule personne!!! LES PLAINTES SONT EN COURS AVEC DOCUMENTS OFFICIELS!!! Pas de cadeau pour un système qui vous VOLE!!! N'hésitez pas de déposé les plaintes à l'Inspection Economique ainsi qu'au CEC (Centre Européen pour les consommateurs).

by JHE

Voleur

Review published ago

Voleur, 700€ débite 2 mois que je relance le service clients horrible . Tous les intellocuteurs ont des discours différents. Service bancale, ne pas utiliser. A fuir vraiment

by Aïcha El abdellaoui

Muddled customer emails that tell you…

Review published ago

Muddled customer emails that tell you to contact them, but not that it has to be by phone - I wasted time emailing them back and hearing nothing. A verification process that fails to allow for the possibility that people might know each other without having met. I was hoping for a swifter process than at my bank, who have twice made the transfers refused here. Not impressed and won't be back.

by Boudicca

Terrible service, high fees, and non-existent integration with PayPal

Review published ago

I’ve been noticing PayPal pushing Xoom heavily recently, so I decided to give it a try. I regret it completely. First of all, the integration between PayPal and Xoom is practically non-existent. You would expect a seamless experience, but it feels like two separate platforms that don’t communicate with each other. To make matters worse, the transaction I unfortunately managed to complete has not arrived in the recipient’s account. Not only was the service unreliable, but it also came with hefty fees for absolutely no results. This has been a frustrating and expensive experience, and I will avoid using Xoom for any future transactions. A complete waste of time and money.

by Niclas Aarestrup
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Xoom Money Transfer Company & Contact Info

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Phone:- 00 1 415-395-4225
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