Xoom Money Transfer Review- Transfer Money From US and Canada 2024

2 stars based on 22664 reviews

Xoom Money Transfer Review by Exchange Rate IQ

Overall rating
8 /10

Xoom is a leading money transfer service provider which tends to send money from the United States and Canada to over 130 countries. But here the questions arise that can you trust it? Are its services safe? How much it charges as fees and what exchange rate it offers? To answer all your queries, experts of ERIQ have conducted research on the company and provide an unbiased independent review on Xoom.

Xoom, an electronic fund transfer and the money remittance company is a member of the PayPal family. It allows customers to send money, pay bills and also airtime top-up from USA and Canada to over 130 countries. With headquarters in San Francisco, CA, Xoom Corporation was acquired by PayPal in 2015. Some of the benefits of using Xoom money transfer services are:

  • All-time Customer Assistance
  • 100% Refund
  • Affordable Exchange Rates and Transfer Fee
  • Cash Pick-Up Facility

Review of Xoom Money Transfer :

Launched in the year 2001, Xoom offers fund transfer services from the US and Canada to more than 130 countries. Powered by PayPal, Xoom can help people to pay bills internationally or send money to friends and family. It is a leading service provider that makes sending money across Europe, South America, Central America and Asia easy and hassle-free.

One can send the money through a bank account, debit card or credit card and the recipient will get the money within a few minutes. It also offers the cash pick-up facilities across the world, so recipients will get the money as soon as payment made by the user. Customers can also use Xoom to pay electricity, telephone, gas, and more bills in selected foreign countries.

One can send a maximum amount up to USD $10,000 through a single transaction. It also offers 24-hours, 30 days and 180 days limits according to the Xoom account’s level. One can increase the level by providing more personal details such as government provided identification, proof of income and proof of residence. Recipient countries, as well as partners, also have a bearing limit.

Xoom customer services are available 24*7 on its toll-free number. It has been working more to provide hassle-free transaction as well as high security so that one can use Xoom money transfer services worry-free.

Pricing : How much does Xoom Money Transfer cost?

7 /10

Xoom Money Transfer Fee

The transaction fee in Xoom totally depends on the destination country as well as the payment method used by the customer. If one sends $200 from the USA and Canada to the following countries using various modes, then the fee will be:

Xoom Transfer Fees

Destination Country Transaction Method Fee
United Kingdom Bank Account $4.99
Debit/Credit Card $4.99
Australia Bank Account $4.99
Debit/Credit Card $10.99
India Bank Account $2.99
Debit/Credit Card $4.99
Columbia Bank Account $4.99
Debit/Credit Card $4.99
Jamaica Bank Account $7.99
Debit/Credit Card $12.99

One can also check the Xoom transfer fee here.

Xoom Money Transfer Rates

The company offers rates above the mid-market exchange rate, as it makes money from the transfer fee charged by the users.

Any other fee

The company claims that credit card transfers may attract more fees because of providing advance money. So one should know from the credit card company if they charge any such fee or not.

So, on the pricing basis, Exchange Rate IQ gives 7 out of 10 to Xoom as many companies even offer real-time prices with low transfer fee.

Transparency: Does Xoom Money Transfer have any hidden fees?

7 /10

Xoom Money Transfer Hidden Fee

The company makes money while doing a foreign exchange, so there are chances of hidden fee. So before transferring the funds with Xoom Corporation, one should know how much fee it will be going to take.

Xoom Money Transfer Tracking Details:

The company provides tracking details to customers at every stage through SMS and email. One can also track the transfers on their dashboards by logging in.

While many of the companies do not charge any hidden fee, Xoom charges it to make money, therefore we rate it 7 out of 10 in the transparency head.

Transfer Speed: How long does it take to send money through Xoom Money Transfer?

9/10

Xoom money transfer service offers faster turnaround compare to many banks. In many cases, the recipient will get the access to money transferred within minutes. However, this process time also depends on the mode of payment, destination country and transfer method.

Sometimes, it takes more time to transfer funds as recipient bank requires additional information. The company also takes more time on the public holidays, bank specific working hours as well as wrong recipient details.

Once you finalise your transfer, Xoom will provide you the clear picture of how long the process will take. Therefore, on an overall basis, we rate 9 out of 10 to the transfer speed of Xoom.

Coverage: How many Countries & Currencies does Xoom Money Transfer support?

8/10

One can send the funds from the US and Canada to over 130 countries around the world. One can also pay the utility bill in 9 countries currently which includes Colombia, Costa Rica, Dominican Republic, El Salvador, Honduras, Mexico, Guatemala, Nicaragua, Panama, and Vietnam. Some of the countries where you can send the funds through Xoom Money are:

Countries Supported by Xoom

India Italy Argentina Bangladesh Finland
France Hong Kong Kenya Pakistan Malta
Spain Singapore UK Sri Lanka Peru and more

The company has yet to cover many parts of Asia, Africa and Europe which will make it one of top money remittance service provider in the world. As we can see, one can only transfer USD and CAD to other countries in their currencies, so company still has vast opportunity to grow to provide its services worldwide.

Hence, on its coverage area, we rate it 8 out of 10. So, if you also want to use the services of Xoom money transfer login here.

Xoom Money Transfer Transfer Process

Send Money Online with Xoom, a Paypal Service

  1. Go to the Xoom, a PayPal Service website.

  2. Select the country to which you want to send the funds at “Select a Country”.

  3. Enter the amount you want to send.

  4. Select the payout method, i.e., bank account or cash pick-up.

  5. Select the mode of payment, bank account, debit card or credit card.

  6. Sign up if you are a new user.

  7. Enter all the personal details and an official government ID.

  8. Enter the details of recipient.

  9. Click on “Continue to Review”.

  10. Complete transaction and track it on your dashboard.

Send money with Xoom Money Transfer

Send money to Nigeria with Xoom

If you are looking for sending money to Nigeria than Xoom offer you to send it through multiple options. You can send money using the cash pickup services, so the recipient will pick money at First Bank, Ecobank, Skye Bank, etc. All the recipient need is a valid ID proof and transaction number.

Other than this, you can also make instant bank deposits in GT Bank, First Bank of Nigeria, Zenith Bank etc. you can deposit this cash using your bank account, debit card or credit card.

Can Xoom send money to Dubai?

Sending money to the United Arab Emirates is one of the easiest platforms with Xoom, as it offers bank transfers as well as cash pickups in Dubai. You need to select where you want the money to be paid out and decide if you want to pay with your bank account, debit card, or credit card. The company also offers instant cash pick up at IME-Ria locations. All the recipient needs to show is a valid ID and the Xoom transaction number.

Send money to Bangladesh with Xoom Money Transfer

Xoom Money Transfer offers bank deposit as well as cash pickup services in Bangladesh. If you want fast bank deposits, you can send money to Social Islami Bank Limited accounts in seconds or can deposit money in the account of Sonali Bank within 2 hours when sending between 10:00 AM – 3:00 PM BDT (Sunday – Thursday).

The company also provides instant cash pickups at 6,100 locations in partner with Social Islami Bank Limited and Prabhu agent. Other than this, if you have no emergency, you can make a 2-day deposit in BRAC bank, Standard Chartered Bank, Agrani Bank, etc.

User experience of Xoom Money Transfer

8/10

Xoom is highly user-oriented website. It provides the exchange rate as soon as you select the country where you want to send funds. It is also providing FAQs under help section to provide the user convenience answers. It is also providing exchange fee calculator, where you can select the country and mode of payment to know how much amount will be received by the recipient.

One can contact the company at its toll free number 24*7 and also send them mail.

Xoom money transfer contact number

(877) 815-1531 (within the U.S. and Canada)

+1 (415) 395-4225 (outside the U.S. and Canada)

Xoom money transfer email:

One can directly send the mail to company from their website. You can also send the mail from here.

As we see the payment convenience in Xoom, one can send money through bank account, debit and credit card. It also provides airtime top up for the family and friends. It also offers cash pick-up facility for the recipients. The company is also providing its mobile apps, which you can download here:

  1. Xoom Money Transfer Android App
  2. Xoom Money Transfer iOS App

Xoom Referral:

One can also earn Amazon egifts by referring the services of Xoom Money Transfer to their friends. The company will provide a unique link which you can send to your friends. When they complete their first transaction, you will get Amazon egift card of value USD20.

Some of the positive and negative aspects of the company are:

Positive:

  • Excellent delivery options.
  • Available in various languages including English, Spanish, Portuguese, Vietnamese, Korean and Simplified Chinese
  • Fast transfers to many countries

Negative:

  • Available only for the customers living in USA and Canada
  • Exchange rate is not transparent
  • Total cost will be higher comparing to many other competitors

So keeping all the factors in mind, on an overall user experience basis, Exchange Rate IQ experts rate Xoom 8 out of 10.

Security : Is Xoom Money Transfer Safe?

10/10

Protection is the foremost priority of Xoom. With more than 1 million clients, Xoom has a proven track record when it comes to keeping your info secure.

The company maintains technical, physical and administrative security measures to provide high personal protection to the users’ information. Xoom Corporation is fully licensed and authorized as it uses 128-bit encryption to secure your funds, as well as its money-back guarantee provides extra peace of mind. It is more accountable to the public because:

  • Its parent company, PayPal, is a public traded company.
  • It provides high transparency by giving tracking details to users through mail and SMS.
  • Xoom received an A+ rating from the Better Business Bureau and is certified by TRUSTe, which ensures it is highly rated.

So, on the security basis, we rate Xoom 10 out of 10, as it is taking enough measures to keep people and their details secure.

Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card
Mobile Wallet

Pay Out Options

Bank
Cash
Home Delivery
Mobile Wallet

Service Mode

 Online

Exchange Rate Type

Fixed

Xoom Money Transfer FAQ's

What is the limit in Xoom?

With Xoom, you need to send minimum amount of USD $10 and maximum amount up to USD $10,000. You can increase your 30 day and 180 day limits by providing additional information to the company.

Discuss this question

Does Xoom Money Transfer offer business transfer?

No. You can only perform personal transfers to your family and friends through Xoom money transfer.

Discuss this question

Can I schedule money transfer in advance on Xoom?

Yes, you can schedule the money transfers in advance at Xoom as it allow future transfers for the recurring transactions.

Discuss this question

How to track Xoom money transfer?

The company will provide you the details of transaction via email and SMS, so you can know when the funds will reach to recipient.

Discuss this question

Alternatives to Xoom Money Transfer

Xoom Money Transfer User Reviews and Ratings

reviews powered by trustpilot

Geld per Paypal bzw Xoom an mich selber…

Review published ago

Geld per Paypal bzw Xoom an mich selber gesendet. Abbuchung erfolgte über Mastercard - Empfänger war mein eigenes Girokonto bzw. bei einem Neobroker das Wertpapier Referenzkonto. geld kam an und wurde vom Neobroker aber zurückgebucht. Paypal sagt bitte an XOOM wenden. Xoom findet die Rückbelastung nicht und rückt die Kohle nicht raus. Finger weg von Xoom.

by Sascha Lambert

Geld per Paypal bzw Xoom an mich selber…

Review published ago

Geld per Paypal bzw Xoom an mich selber gesendet. Abbuchung erfolgte über Mastercard - Empfänger war mein eigenes Girokonto bzw. bei einem Neobroker das Wertpapier Referenzkonto. geld kam an und wurde vom Neobroker aber zurückgebucht. Paypal sagt bitte an XOOM wenden. Xoom findet die Rückbelastung nicht und rückt die Kohle nicht raus. Finger weg von Xoom.

by Sascha Lambert

Ricarica telefonica non avvenuta

Review published ago

Ho fatto una ricarica telefonica di 25 euro il 15 marzo, oggi 17 marzo non abbiamo ricevuto nessuna notizia. I soldi della carta di credito se li sono presi

by alberto baldella

Ricarica telefonica non avvenuta

Review published ago

Ho fatto una ricarica telefonica di 25 euro il 15 marzo, oggi 17 marzo non abbiamo ricevuto nessuna notizia. I soldi della carta di credito se li sono presi

by alberto baldella

Mein Geld ist weg

Review published ago

Mein Geld ist weg, ihr nichtsnützigen Diebe

by xClara lel

Mein Geld ist weg

Review published ago

Mein Geld ist weg, ihr nichtsnützigen Diebe

by xClara lel

ONE STAR is TOO much!

Review published ago

ONE STAR is TOO much! I tried to send money to Indonesia, first time it went no problem, second time it was cancelled, I was asked to provide SELFIE with my driving licence. I did. Then transaction went OK, after this I tried to transfer money 4 more times, and each time transaction was immediately cancelled. I've sent multiple emails, I've contacted them via form on the website. I tried to ring UK and German customer service, and I only got automated message, there is no option to talk to a person. Paypal won't help me, and XOOM didn't resolve this issue. I'm really annoyed and stressed, as I got someone awaiting the money, and it was hard to explain why sometimes money goes sometimes it doesn't made me look like a liar, who just doesn't want to send the money, cause twice it went, and then it just didn't for NO REASON. I'm absolutely fuming, wasted nearly a week on this.

by zgAGA

ONE STAR is TOO much!

Review published ago

ONE STAR is TOO much! I tried to send money to Indonesia, first time it went no problem, second time it was cancelled, I was asked to provide SELFIE with my driving licence. I did. Then transaction went OK, after this I tried to transfer money 4 more times, and each time transaction was immediately cancelled. I've sent multiple emails, I've contacted them via form on the website. I tried to ring UK and German customer service, and I only got automated message, there is no option to talk to a person. Paypal won't help me, and XOOM didn't resolve this issue. I'm really annoyed and stressed, as I got someone awaiting the money, and it was hard to explain why sometimes money goes sometimes it doesn't made me look like a liar, who just doesn't want to send the money, cause twice it went, and then it just didn't for NO REASON. I'm absolutely fuming, wasted nearly a week on this.

by zgAGA

Do not transfer money with Xoom

Review published ago

Do not transfer money with Xoom, they will lock it in their system and ask you for a bunch of useless information then give no timeframe on when you will receive it. They are thiefs withholding peoples money without justification.

by MG

This service should not exist

Review published ago

This service should not exist. They basically stole my money (~$500) two months ago and have been ignoring me ever since. AVOID!

by A ZH

Avoid at all costs

Review published ago

Avoid at all costs. Every time you try to transfer money back to a bank account, they deposit to themselves instead. Absolutely horrible service.

by Sven R H

Avoid this company at all costs

Review published ago

Avoid this company at all costs! Used Xoom for buying a property in India for multiple transactions. Each transaction needed the same repeated calls to Cust care, followed by Compliance and Verification. Told them each time the details of the next transaction as well as all my documents (payslip, w2, statements) for each transaction so that I wont need to repeat it over and over again, but I had to do it nevertheless. When you add your bank account in Xoom, you share your account balance, inspite of this, they asked for updated statements every time even though banks in the US dont generate statements per request. In the end, the Customer verification team member who was getting defensive couldnt give a straight answer why my transaction was not completing on time, so on asking to speak to a supervisor, my transaction was cancelled 2 mins later and I was restricted from using Xoom. Looking back I am glad I went with WU for my business that completed as per timelines with the right amount of documentation.

by Pooja Narde

Alles ging mis

Review published ago

Alles ging mis, ben mijn geld kwijt. 10 e-mails verder, alleen maar standaard antwoord. Ik kon mét niemand praten over geld. geen klantenservice van Xoom. Niks,nada...

by Mw. Magdalena Bogon

Met Xoom heb ik tot op heden geen…

Review published ago

Met Xoom heb ik tot op heden geen slechte ervaringen gehad. Wat ik van ander ( Western Union en Ria) niet kan zeggen.Bij deze 2 kon ik zonder rede ineens geen geld overmaken.Kreeg ook geen rede van ze. Ook niet naar meerdere keren vragen.Geld word zeer snel overgemaakt bij Xoom.

by Steven

I lost my money from my client for this…

Review published ago

I lost my money from my client for this 3rd class platform.....This 3rd class took 8-10 days to complete a single transaction.....Avoid this 3rd class platform.

by Rafsan Sayeed

Sending money to Jamaica

Review published ago

Sending money to Jamaica. Lots of extra security checks involving a call to pst timezone. In the end they cancelled the transaction, couldn't verify the recipient. This was a cash collection, they never asked for passport number. Waste of time. Nothing like PayPal standard of service.

by Michael Robertson

Never again!

Review published ago

Avoid at any cost! I have been using their services for awhile. Always with the same computer, from the same location. But one day, one of my fund transfer was flagged as suspicious activity. And i HAD to call them to give me back my money. The phone call costed me 60$ and no apologies from them. Never again!

by Maggie

You might have more luck sending cash in an envelope

Review published ago

The app: Pros - it exists Cons - you’ll spend 1 hour going through a pretty harrowing UX and find out 3 days later that the transaction was cancelled. Customer support: Pros - prompt responses Cons - contents of said prompt responses are utter nonsense that makes you realise they don’t actually know anything about their own product.

by Valeriya Griffiths

Avoid at all cost

Review published ago

Avoid at all cost, do not use this company, they will hold your money for days and ask for many many documents ..only when you call to ask for status....at the end after you sent everything they ask they just blame each other and delay your money with no explanation. I decided to cancel everything, don't trust these people.

by Rodrigo Gomez

völlig inkompetent ..

Review published ago

völlig inkompetent ..

by Friedrich Tennies

This company is garbage

Review published ago

This company is garbage. They delayed a relatively small money transfer stating they needed to "verify" me. The email they sent was poorly written without clear instructions on how they wanted that verification to occur. I called and when I finally got through I was asked several uncomfortable personal questions before being told my transaction would be cancelled. I told them not to cancel and I asked to speak to a supervisor. After answering more personal questions with the supervisor, I was told that my account was verified and my transaction could proceed...but oops it had already been cancelled. Supervisor apologized profusely and I was advised to redo the transaction. However. because it was already Friday the money which was supposed to be delivered by COB would now have to wait until the following week. These guys are a bunch of clowns. Wise is much better and is who I used when I realized I couldn't trust Xoom. Their "account verification" team is a joke. The transfer I was making was very important. People were depending on that money and Xoom employees were only interested in playing games and wasting my time. Like I said, they are a garbage company.

by Andrea Fears

I would give them zero if i could

Review published ago

I would give them zero if i could. Tried a transaction to India for $500 and spent 3 days trying to answer their questions only to find that i do not meet their security criteria for transfer. Will be cancelling my paypal account also. What a waste of time ! Take your business some place else. These guys are not worth your time. Cost me more trying to use Xoom

by Murali Menon

Non usatela questa ditta - Pagamenti bloccati senza un vero motivo

Review published ago

Non usatela questa ditta - Pagamenti bloccati senza un vero motivo Chiedono molti documenti personali, per sboccare i pagamenti, e se li inviate, spesso non sbloccano niente e si tengono anche i documenti, come l'estratto conto con info personali Lastasi a confronto era una grandissima santa C'e' un vero rischio che quei documenti vadano persi o vengano rubati da terzi

by Art

Ricarica telefonica non arrivata

Review published ago

Ho fatto una ricarica telefonica su numero Kena Mobile da 25 euro tramite PayPal, si sono presi i soldi subito ma a 24 ore dalla ricarica non ci sono ancora i soldi sul telefonino.

by Alfonso Giochi
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Xoom Money Transfer Company & Contact Info

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Email:- -
Phone:- 00 1 415-395-4225
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