Xoom Money Transfer Review- Transfer Money From US and Canada 2021

4 stars based on 22244 reviews

Xoom Money Transfer Review by Exchange Rate IQ

Overall rating
8 /10

Xoom is a leading money transfer service provider which tends to send money from the United States and Canada to over 130 countries. But here the questions arise that can you trust it? Are its services safe? How much it charges as fees and what exchange rate it offers? To answer all your queries, experts of ERIQ have conducted research on the company and provide an unbiased independent review on Xoom.

Xoom, an electronic fund transfer and the money remittance company is a member of the PayPal family. It allows customers to send money, pay bills and also airtime top-up from USA and Canada to over 130 countries. With headquarters in San Francisco, CA, Xoom Corporation was acquired by PayPal in 2015. Some of the benefits of using Xoom money transfer services are:

  • All-time Customer Assistance
  • 100% Refund
  • Affordable Exchange Rates and Transfer Fee
  • Cash Pick-Up Facility

Review of Xoom Money Transfer :

Launched in the year 2001, Xoom offers fund transfer services from the US and Canada to more than 130 countries. Powered by PayPal, Xoom can help people to pay bills internationally or send money to friends and family. It is a leading service provider that makes sending money across Europe, South America, Central America and Asia easy and hassle-free.

One can send the money through a bank account, debit card or credit card and the recipient will get the money within a few minutes. It also offers the cash pick-up facilities across the world, so recipients will get the money as soon as payment made by the user. Customers can also use Xoom to pay electricity, telephone, gas, and more bills in selected foreign countries.

One can send a maximum amount up to USD $10,000 through a single transaction. It also offers 24-hours, 30 days and 180 days limits according to the Xoom account’s level. One can increase the level by providing more personal details such as government provided identification, proof of income and proof of residence. Recipient countries, as well as partners, also have a bearing limit.

Xoom customer services are available 24*7 on its toll-free number. It has been working more to provide hassle-free transaction as well as high security so that one can use Xoom money transfer services worry-free.

Pricing : How much does Xoom Money Transfer cost?

7 /10

Xoom Money Transfer Fee

The transaction fee in Xoom totally depends on the destination country as well as the payment method used by the customer. If one sends $200 from the USA and Canada to the following countries using various modes, then the fee will be:

Xoom Transfer Fees

Destination Country Transaction Method Fee
United Kingdom Bank Account $4.99
Debit/Credit Card $4.99
Australia Bank Account $4.99
Debit/Credit Card $10.99
India Bank Account $2.99
Debit/Credit Card $4.99
Columbia Bank Account $4.99
Debit/Credit Card $4.99
Jamaica Bank Account $7.99
Debit/Credit Card $12.99

One can also check the Xoom transfer fee here.

Xoom Money Transfer Rates

The company offers rates above the mid-market exchange rate, as it makes money from the transfer fee charged by the users.

Any other fee

The company claims that credit card transfers may attract more fees because of providing advance money. So one should know from the credit card company if they charge any such fee or not.

So, on the pricing basis, Exchange Rate IQ gives 7 out of 10 to Xoom as many companies even offer real-time prices with low transfer fee.

Transparency: Does Xoom Money Transfer have any hidden fees?

7 /10

Xoom Money Transfer Hidden Fee

The company makes money while doing a foreign exchange, so there are chances of hidden fee. So before transferring the funds with Xoom Corporation, one should know how much fee it will be going to take.

Xoom Money Transfer Tracking Details:

The company provides tracking details to customers at every stage through SMS and email. One can also track the transfers on their dashboards by logging in.

While many of the companies do not charge any hidden fee, Xoom charges it to make money, therefore we rate it 7 out of 10 in the transparency head.

Transfer Speed: How long does it take to send money through Xoom Money Transfer?

9/10

Xoom money transfer service offers faster turnaround compare to many banks. In many cases, the recipient will get the access to money transferred within minutes. However, this process time also depends on the mode of payment, destination country and transfer method.

Sometimes, it takes more time to transfer funds as recipient bank requires additional information. The company also takes more time on the public holidays, bank specific working hours as well as wrong recipient details.

Once you finalise your transfer, Xoom will provide you the clear picture of how long the process will take. Therefore, on an overall basis, we rate 9 out of 10 to the transfer speed of Xoom.

Coverage: How many Countries & Currencies does Xoom Money Transfer support?

8/10

One can send the funds from the US and Canada to over 130 countries around the world. One can also pay the utility bill in 9 countries currently which includes Colombia, Costa Rica, Dominican Republic, El Salvador, Honduras, Mexico, Guatemala, Nicaragua, Panama, and Vietnam. Some of the countries where you can send the funds through Xoom Money are:

Countries Supported by Xoom

India Italy Argentina Bangladesh Finland
France Hong Kong Kenya Pakistan Malta
Spain Singapore UK Sri Lanka Peru and more

The company has yet to cover many parts of Asia, Africa and Europe which will make it one of top money remittance service provider in the world. As we can see, one can only transfer USD and CAD to other countries in their currencies, so company still has vast opportunity to grow to provide its services worldwide.

Hence, on its coverage area, we rate it 8 out of 10. So, if you also want to use the services of Xoom money transfer login here.

Xoom Money Transfer Transfer Process

Send Money Online with Xoom, a Paypal Service

  1. Go to the Xoom, a PayPal Service website.

  2. Select the country to which you want to send the funds at “Select a Country”.

  3. Enter the amount you want to send.

  4. Select the payout method, i.e., bank account or cash pick-up.

  5. Select the mode of payment, bank account, debit card or credit card.

  6. Sign up if you are a new user.

  7. Enter all the personal details and an official government ID.

  8. Enter the details of recipient.

  9. Click on “Continue to Review”.

  10. Complete transaction and track it on your dashboard.

Send money with Xoom Money Transfer

Send money to Nigeria with Xoom

If you are looking for sending money to Nigeria than Xoom offer you to send it through multiple options. You can send money using the cash pickup services, so the recipient will pick money at First Bank, Ecobank, Skye Bank, etc. All the recipient need is a valid ID proof and transaction number.

Other than this, you can also make instant bank deposits in GT Bank, First Bank of Nigeria, Zenith Bank etc. you can deposit this cash using your bank account, debit card or credit card.

Can Xoom send money to Dubai?

Sending money to the United Arab Emirates is one of the easiest platforms with Xoom, as it offers bank transfers as well as cash pickups in Dubai. You need to select where you want the money to be paid out and decide if you want to pay with your bank account, debit card, or credit card. The company also offers instant cash pick up at IME-Ria locations. All the recipient needs to show is a valid ID and the Xoom transaction number.

Send money to Bangladesh with Xoom Money Transfer

Xoom Money Transfer offers bank deposit as well as cash pickup services in Bangladesh. If you want fast bank deposits, you can send money to Social Islami Bank Limited accounts in seconds or can deposit money in the account of Sonali Bank within 2 hours when sending between 10:00 AM – 3:00 PM BDT (Sunday – Thursday).

The company also provides instant cash pickups at 6,100 locations in partner with Social Islami Bank Limited and Prabhu agent. Other than this, if you have no emergency, you can make a 2-day deposit in BRAC bank, Standard Chartered Bank, Agrani Bank, etc.

User experience of Xoom Money Transfer

8/10

Xoom is highly user-oriented website. It provides the exchange rate as soon as you select the country where you want to send funds. It is also providing FAQs under help section to provide the user convenience answers. It is also providing exchange fee calculator, where you can select the country and mode of payment to know how much amount will be received by the recipient.

One can contact the company at its toll free number 24*7 and also send them mail.

Xoom money transfer contact number

(877) 815-1531 (within the U.S. and Canada)

+1 (415) 395-4225 (outside the U.S. and Canada)

Xoom money transfer email:

One can directly send the mail to company from their website. You can also send the mail from here.

As we see the payment convenience in Xoom, one can send money through bank account, debit and credit card. It also provides airtime top up for the family and friends. It also offers cash pick-up facility for the recipients. The company is also providing its mobile apps, which you can download here:

  1. Xoom Money Transfer Android App
  2. Xoom Money Transfer iOS App

Xoom Referral:

One can also earn Amazon egifts by referring the services of Xoom Money Transfer to their friends. The company will provide a unique link which you can send to your friends. When they complete their first transaction, you will get Amazon egift card of value USD20.

Some of the positive and negative aspects of the company are:

Positive:

  • Excellent delivery options.
  • Available in various languages including English, Spanish, Portuguese, Vietnamese, Korean and Simplified Chinese
  • Fast transfers to many countries

Negative:

  • Available only for the customers living in USA and Canada
  • Exchange rate is not transparent
  • Total cost will be higher comparing to many other competitors

So keeping all the factors in mind, on an overall user experience basis, Exchange Rate IQ experts rate Xoom 8 out of 10.

Security : Is Xoom Money Transfer Safe?

10/10

Protection is the foremost priority of Xoom. With more than 1 million clients, Xoom has a proven track record when it comes to keeping your info secure.

The company maintains technical, physical and administrative security measures to provide high personal protection to the users’ information. Xoom Corporation is fully licensed and authorized as it uses 128-bit encryption to secure your funds, as well as its money-back guarantee provides extra peace of mind. It is more accountable to the public because:

  • Its parent company, PayPal, is a public traded company.
  • It provides high transparency by giving tracking details to users through mail and SMS.
  • Xoom received an A+ rating from the Better Business Bureau and is certified by TRUSTe, which ensures it is highly rated.

So, on the security basis, we rate Xoom 10 out of 10, as it is taking enough measures to keep people and their details secure.

Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card
Mobile Wallet

Pay Out Options

Bank
Cash
Home Delivery
Mobile Wallet

Service Mode

 Online

Exchange Rate Type

Fixed

Xoom Money Transfer FAQ's

What is the limit in Xoom?

With Xoom, you need to send minimum amount of USD $10 and maximum amount up to USD $10,000. You can increase your 30 day and 180 day limits by providing additional information to the company.

Discuss this question

Does Xoom Money Transfer offer business transfer?

No. You can only perform personal transfers to your family and friends through Xoom money transfer.

Discuss this question

Can I schedule money transfer in advance on Xoom?

Yes, you can schedule the money transfers in advance at Xoom as it allow future transfers for the recurring transactions.

Discuss this question

How to track Xoom money transfer?

The company will provide you the details of transaction via email and SMS, so you can know when the funds will reach to recipient.

Discuss this question

Alternatives to Xoom Money Transfer

Xoom Money Transfer User Reviews and Ratings

reviews powered by trustpilot

Called in to an unintelligible agent…

Review published ago

Called in to an unintelligible agent who I thought had got my transfer request through ("Xoom contacting your bank" - no, it wasn't). Then got a notice to acll the verification department (during which I got four additional calls with voicemail and two texts from the same department). The demand was for a bank statement which I sent. Now I have an additional alert but there is no record of this transfer (pending or otherwise) on my PayPal Xoom account. How do these people stay in business? Is there some sort of side con?

by ScottIAM

Called in to an unintelligible agent…

Review published ago

Called in to an unintelligible agent who I thought had got my transfer request through ("Xoom contacting your bank" - no, it wasn't). Then got a notice to acll the verification department (during which I got four additional calls with voicemail and two texts from the same department). The demand was for a bank statement which I sent. Now I have an additional alert but there is no record of this transfer (pending or otherwise) on my PayPal Xoom account. How do these people stay in business? Is there some sort of side con?

by ScottIAM

Unclear and unhelpful

Review published ago

They make a simple request, very complicated, customer service is near non existent to terrible. I still have a transaction stuck with no sign of a resolution. The website is terrible and not at all clear. Once I can actually cancel my attempted transfer, I will never use this company again. Avoid.

by Asher Dust

Unclear and unhelpful

Review published ago

They make a simple request, very complicated, customer service is near non existent to terrible. I still have a transaction stuck with no sign of a resolution. The website is terrible and not at all clear. Once I can actually cancel my attempted transfer, I will never use this company again. Avoid.

by Asher Dust

Sent money to Poland-took 5 minutes and…

Review published ago

Sent money to Poland-took 5 minutes and $4.95 fees-great service-will use again.

by Alex Giedrys

Sent money to Poland-took 5 minutes and…

Review published ago

Sent money to Poland-took 5 minutes and $4.95 fees-great service-will use again.

by Alex Giedrys

These guys are great

Review published ago

These guys are great. My expectation is always that money stuff is going to really suck, but Xoom always seems to work. Sometimes stores don't want to do Xoom transactions but I can usually find a place that works in an hour or so.

by Matt Tobias

These guys are great

Review published ago

These guys are great. My expectation is always that money stuff is going to really suck, but Xoom always seems to work. Sometimes stores don't want to do Xoom transactions but I can usually find a place that works in an hour or so.

by Matt Tobias

They will NOT refund money for cancelled transaction.

Review published ago

Tried to send money to mother in law in Philippines. I needed to change the name to her son. Xoom cancelled the payment but has not returned the money to PayPal. I have been calling their "customer service" number for the last 7 days. All I get is "I will escalate this to my supervisor", someone will call you within 24 hours", etc and NO return calls...spoke to a "supervisor" and a "manager"...same result. Asked for someone from US to call me....nothing.

by Kenneth Hubbard

Please avoid Xoom Paypal for your own…

Review published ago

Please avoid Xoom Paypal for your own peace of mind. I sent a payment since the 2nd Sept and today being the 13th, Xoom is STILL verifying the transaction. SERIOUSLY??? You obviously don't realise that sending money from A to B isn't just for family, pleasure alone but also for urgent Business and you DONT have to sleep on someone's transaction for long. However all the lady could say to me was "I understand your frustration" she will communicate with the team who will write me with an update. Like for real, l could be waiting for 20yrs and they will come back asking for more time....Smh. Please, don't say you understand cos you don't, keep to your script alone if l were you. I've requested they cancel the transaction and refund me as there are better ways to send without this headache.

by Chizzy Okee

The worst company I’ve ever used

Review published ago

The worst company I’ve ever used! This is too much annoying when money didn’t come and I asked them why, they said I have no rights to know only sender can ask us. Sender saying everything good on my end and Xoom saying we can’t share anything with you: but the money didn’t come. Is this joke! The stupid game they are playing last 12 days. Can’t explain how much fed up I’m.

by Radoan Ahamed

Geld wurde nie überwiesen

Review published ago

Ich wollte 150€ nach Pakistan überweisen. Innerhalb von Minuten wurde die Transaktion als abgeschlossen dargestellt. Der Empfänger hat allerdings nie Geld erhalten. Auf Nachfrage sagte man mir, dass ein Nachweis über die Transaktion folgen würde. Wurde natürlich nie erbracht. Nie wieder.

by Pablo

Why is there no zero star option?

Review published ago

Why is there no zero star option? Paypal and Xoom are a complete rip off and a terribly slow service. I will never again accept a payment from anyone with Paypal. I thought my three day wait was long but i see others have been struggling for much longer. Call centre is hopeless with all their verification checks nonesense. You don't need to verify me to tell me when my money will be paid! There are faster and cheaper options than this joke of a financial services company!

by Marco

Ho ricaricato per tre volte un telefono senza ricevere credito…

Review published ago

Ho ricaricato per tre volte un telefono Kena mobile, sono passate diverse ore e non ho ricevuto l'accredito nel telefono!

by filste stefil

They steal your money and PayPal…

Review published ago

They steal your money and PayPal supports them. I really WISH I had read all these reviews before using this service. I saw PayPal in the name and went for it. Its been one month, and dozens of generic emails from Xoom saying they are investigating and bla bla. I opened a PayPal dispute and PayPal closed it even though I escalated it. They think they are so smart. They emailed me saying they will close the case on 1 September, I escalated it immediately but now it says the case was closed on 30 August. Whatever you do, do not use this horrible service. It's been one month that my money is missing and no one is doing anything. Oh and their call centre is in Asia so they want you to wake up at midnight UK time and talk to them.

by Bought 2 GPUs

Pessima esperienza ho fatto un bonifico…

Review published ago

Pessima esperienza ho fatto un bonifico e L hanno sospeso dicendo che dovevano verificare il mio documento, ho aspettato tre giorni, il quarto giorno ho annullato la transazione nel tutto ciò mi dice ‘abbiamo avviato la procedura dell annullamento, gli avrò mandato una decina di email e nessuna risposta sono passati 5 giorni e i soldi sono ancora bloccati prima ed ultima volta

by Ugo Lele

Llevo días intentando enviar dienro y…

Review published ago

Llevo días intentando enviar dienro y nada

by Maria aguilar

Estoy esperando para poder mandar una…

Review published ago

Estoy esperando para poder mandar una transferencia y cuando mando la prueba de fotos me dice que en menos de 24 horas tendré respuesta y aún lo sigo esperando cuando me llegara gracias

by Raquel Vegas

Ich habe ein Paar mal mit Xoom über…

Review published ago

Ich habe ein Paar mal mit Xoom über PayPal Geld überwiesen da Xoom als eine sichere Überweisungsplatform beschrieben wurde. Die Transaktionen wurden erfolgreich gemacht, große Probleme aber mit Rückerstattung, bis jetzt habe ich noch kein Geld zurück. Mit Kundenservice gesprochen, mehrere E-Mails geschrieben, die letzte zwei wurden komplet ignoriert. Naja, was kann ich sagen, sehr enttäuscht....

by O P

Company is a scam they have said the…

Review published ago

Company is a scam they have said the transaction has been completed into a account I have access to and it's not been It was my first and it will most certainly be my last it's been 3 days and there adamant it's in the account so I now must sent a picture of a statement of which the money was transferred to (€4000) and now I must do that and I have no doubt they will come up wit something else after I send this statement

by Martin Brennan

Toller Geldtransfer Dienst

Review published ago

Toller, schneller Geldtransfer und das Kundenservice Team war der Hammer, hilfsbereit, nett und haben sich viel Zeit genommen!! War echt erstaunt, da PayPal als Mutterkonzern oft nicht so gut abschneidet aber Xoom ist absolut weiter zu empfehlen!!

by Andreas

Never again...

Review published ago

Needing to provide a deposit for a house outside of the UK I used their services to transfer the money. The initial transaction went well and was completed in a relative short amount of time. However, the recipient refunded the money to the bankaccount used by Xoom to transfer it and for the past 5-10 days I have been mailing Xoom and calling them to have this money refunded to my account. The only answer I received from their representatives (which I will avoid providing comments on them) is that a "supervisor" needs to look into it and approve (this has been going on for over 10 days). First time around I received the news that it would be done the same day (which of course did not happen), the second call stated it would be completed by 11am the next day (which yet again did not happen). And I am still out of 3100£ in the meantime. I am therefore forced to make use of Authorities and the International Consumer Centre as this is borderline SCAM and Theft behaviour. If I can provide some advice: Do not use their services.

by Vincent Hero

Utilizzavo la vecchia app “paypal…

Review published ago

Utilizzavo la vecchia app “paypal carica” e andava benissimo . Ho installato xoom ma non riconosce i numeri del gestore WINDTRE. La reputo inutile a questo punto.

by ninni genchi

Schlechter Kundenservice

Review published ago

Schlechter Kundenservice. Transaktion werden "wahllos" storniert. Nach mehrmaligem Transfer von kleineren Beträgen max. € 500,00 an einen Empfänger ausserhalb der EU scheiterten zwei Transaktionsversuche. Ich war sehr erstaunt, da ich eine Transaktionvolumen von € 10.000,-/Woche habe. Telefonisch wurde mir zuerst mitgeteilt, dass mein Konto gesperrt sei. Grund seien Sicherheitsbedenken, die man aber nicht näher beschreiben konnte/wollte. Dann sagte man, der Empfänger sei seit mehreren Monaten gesperrt. Nachweislich wurden jedoch 3 Transaktion an den Empfänger (und auch an andere Empfänger) durchgeführt - nach der angebelichen Sperre. Hierfür hatte man keine Erklärung. Zur Aufhebung der Sperre wollten man, dass ich einige Fragen beantworte. Erste Frage: Warum überweisen Sie Geld an diesen Empfänger? Auf meine Feststellung, dass Xoom das nichts angeht, sagte man, dass das Konto dann nicht entsperrt werden könne. Wie gesagt, wir reden hier über Beträge um die € 200,-.

by customer
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Xoom Money Transfer Company & Contact Info

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Email:- -
Phone:- 00 1 415-395-4225
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