Xoom Money Transfer Review- Transfer Money From US and Canada 2024

2 stars based on 22685 reviews

Xoom Money Transfer Review by Exchange Rate IQ

Overall rating
8 /10

Xoom is a leading money transfer service provider which tends to send money from the United States and Canada to over 130 countries. But here the questions arise that can you trust it? Are its services safe? How much it charges as fees and what exchange rate it offers? To answer all your queries, experts of ERIQ have conducted research on the company and provide an unbiased independent review on Xoom.

Xoom, an electronic fund transfer and the money remittance company is a member of the PayPal family. It allows customers to send money, pay bills and also airtime top-up from USA and Canada to over 130 countries. With headquarters in San Francisco, CA, Xoom Corporation was acquired by PayPal in 2015. Some of the benefits of using Xoom money transfer services are:

  • All-time Customer Assistance
  • 100% Refund
  • Affordable Exchange Rates and Transfer Fee
  • Cash Pick-Up Facility

Review of Xoom Money Transfer :

Launched in the year 2001, Xoom offers fund transfer services from the US and Canada to more than 130 countries. Powered by PayPal, Xoom can help people to pay bills internationally or send money to friends and family. It is a leading service provider that makes sending money across Europe, South America, Central America and Asia easy and hassle-free.

One can send the money through a bank account, debit card or credit card and the recipient will get the money within a few minutes. It also offers the cash pick-up facilities across the world, so recipients will get the money as soon as payment made by the user. Customers can also use Xoom to pay electricity, telephone, gas, and more bills in selected foreign countries.

One can send a maximum amount up to USD $10,000 through a single transaction. It also offers 24-hours, 30 days and 180 days limits according to the Xoom account’s level. One can increase the level by providing more personal details such as government provided identification, proof of income and proof of residence. Recipient countries, as well as partners, also have a bearing limit.

Xoom customer services are available 24*7 on its toll-free number. It has been working more to provide hassle-free transaction as well as high security so that one can use Xoom money transfer services worry-free.

Pricing : How much does Xoom Money Transfer cost?

7 /10

Xoom Money Transfer Fee

The transaction fee in Xoom totally depends on the destination country as well as the payment method used by the customer. If one sends $200 from the USA and Canada to the following countries using various modes, then the fee will be:

Xoom Transfer Fees

Destination Country Transaction Method Fee
United Kingdom Bank Account $4.99
Debit/Credit Card $4.99
Australia Bank Account $4.99
Debit/Credit Card $10.99
India Bank Account $2.99
Debit/Credit Card $4.99
Columbia Bank Account $4.99
Debit/Credit Card $4.99
Jamaica Bank Account $7.99
Debit/Credit Card $12.99

One can also check the Xoom transfer fee here.

Xoom Money Transfer Rates

The company offers rates above the mid-market exchange rate, as it makes money from the transfer fee charged by the users.

Any other fee

The company claims that credit card transfers may attract more fees because of providing advance money. So one should know from the credit card company if they charge any such fee or not.

So, on the pricing basis, Exchange Rate IQ gives 7 out of 10 to Xoom as many companies even offer real-time prices with low transfer fee.

Transparency: Does Xoom Money Transfer have any hidden fees?

7 /10

Xoom Money Transfer Hidden Fee

The company makes money while doing a foreign exchange, so there are chances of hidden fee. So before transferring the funds with Xoom Corporation, one should know how much fee it will be going to take.

Xoom Money Transfer Tracking Details:

The company provides tracking details to customers at every stage through SMS and email. One can also track the transfers on their dashboards by logging in.

While many of the companies do not charge any hidden fee, Xoom charges it to make money, therefore we rate it 7 out of 10 in the transparency head.

Transfer Speed: How long does it take to send money through Xoom Money Transfer?

9/10

Xoom money transfer service offers faster turnaround compare to many banks. In many cases, the recipient will get the access to money transferred within minutes. However, this process time also depends on the mode of payment, destination country and transfer method.

Sometimes, it takes more time to transfer funds as recipient bank requires additional information. The company also takes more time on the public holidays, bank specific working hours as well as wrong recipient details.

Once you finalise your transfer, Xoom will provide you the clear picture of how long the process will take. Therefore, on an overall basis, we rate 9 out of 10 to the transfer speed of Xoom.

Coverage: How many Countries & Currencies does Xoom Money Transfer support?

8/10

One can send the funds from the US and Canada to over 130 countries around the world. One can also pay the utility bill in 9 countries currently which includes Colombia, Costa Rica, Dominican Republic, El Salvador, Honduras, Mexico, Guatemala, Nicaragua, Panama, and Vietnam. Some of the countries where you can send the funds through Xoom Money are:

Countries Supported by Xoom

India Italy Argentina Bangladesh Finland
France Hong Kong Kenya Pakistan Malta
Spain Singapore UK Sri Lanka Peru and more

The company has yet to cover many parts of Asia, Africa and Europe which will make it one of top money remittance service provider in the world. As we can see, one can only transfer USD and CAD to other countries in their currencies, so company still has vast opportunity to grow to provide its services worldwide.

Hence, on its coverage area, we rate it 8 out of 10. So, if you also want to use the services of Xoom money transfer login here.

Xoom Money Transfer Transfer Process

Send Money Online with Xoom, a Paypal Service

  1. Go to the Xoom, a PayPal Service website.

  2. Select the country to which you want to send the funds at “Select a Country”.

  3. Enter the amount you want to send.

  4. Select the payout method, i.e., bank account or cash pick-up.

  5. Select the mode of payment, bank account, debit card or credit card.

  6. Sign up if you are a new user.

  7. Enter all the personal details and an official government ID.

  8. Enter the details of recipient.

  9. Click on “Continue to Review”.

  10. Complete transaction and track it on your dashboard.

Send money with Xoom Money Transfer

Send money to Nigeria with Xoom

If you are looking for sending money to Nigeria than Xoom offer you to send it through multiple options. You can send money using the cash pickup services, so the recipient will pick money at First Bank, Ecobank, Skye Bank, etc. All the recipient need is a valid ID proof and transaction number.

Other than this, you can also make instant bank deposits in GT Bank, First Bank of Nigeria, Zenith Bank etc. you can deposit this cash using your bank account, debit card or credit card.

Can Xoom send money to Dubai?

Sending money to the United Arab Emirates is one of the easiest platforms with Xoom, as it offers bank transfers as well as cash pickups in Dubai. You need to select where you want the money to be paid out and decide if you want to pay with your bank account, debit card, or credit card. The company also offers instant cash pick up at IME-Ria locations. All the recipient needs to show is a valid ID and the Xoom transaction number.

Send money to Bangladesh with Xoom Money Transfer

Xoom Money Transfer offers bank deposit as well as cash pickup services in Bangladesh. If you want fast bank deposits, you can send money to Social Islami Bank Limited accounts in seconds or can deposit money in the account of Sonali Bank within 2 hours when sending between 10:00 AM – 3:00 PM BDT (Sunday – Thursday).

The company also provides instant cash pickups at 6,100 locations in partner with Social Islami Bank Limited and Prabhu agent. Other than this, if you have no emergency, you can make a 2-day deposit in BRAC bank, Standard Chartered Bank, Agrani Bank, etc.

User experience of Xoom Money Transfer

8/10

Xoom is highly user-oriented website. It provides the exchange rate as soon as you select the country where you want to send funds. It is also providing FAQs under help section to provide the user convenience answers. It is also providing exchange fee calculator, where you can select the country and mode of payment to know how much amount will be received by the recipient.

One can contact the company at its toll free number 24*7 and also send them mail.

Xoom money transfer contact number

(877) 815-1531 (within the U.S. and Canada)

+1 (415) 395-4225 (outside the U.S. and Canada)

Xoom money transfer email:

One can directly send the mail to company from their website. You can also send the mail from here.

As we see the payment convenience in Xoom, one can send money through bank account, debit and credit card. It also provides airtime top up for the family and friends. It also offers cash pick-up facility for the recipients. The company is also providing its mobile apps, which you can download here:

  1. Xoom Money Transfer Android App
  2. Xoom Money Transfer iOS App

Xoom Referral:

One can also earn Amazon egifts by referring the services of Xoom Money Transfer to their friends. The company will provide a unique link which you can send to your friends. When they complete their first transaction, you will get Amazon egift card of value USD20.

Some of the positive and negative aspects of the company are:

Positive:

  • Excellent delivery options.
  • Available in various languages including English, Spanish, Portuguese, Vietnamese, Korean and Simplified Chinese
  • Fast transfers to many countries

Negative:

  • Available only for the customers living in USA and Canada
  • Exchange rate is not transparent
  • Total cost will be higher comparing to many other competitors

So keeping all the factors in mind, on an overall user experience basis, Exchange Rate IQ experts rate Xoom 8 out of 10.

Security : Is Xoom Money Transfer Safe?

10/10

Protection is the foremost priority of Xoom. With more than 1 million clients, Xoom has a proven track record when it comes to keeping your info secure.

The company maintains technical, physical and administrative security measures to provide high personal protection to the users’ information. Xoom Corporation is fully licensed and authorized as it uses 128-bit encryption to secure your funds, as well as its money-back guarantee provides extra peace of mind. It is more accountable to the public because:

  • Its parent company, PayPal, is a public traded company.
  • It provides high transparency by giving tracking details to users through mail and SMS.
  • Xoom received an A+ rating from the Better Business Bureau and is certified by TRUSTe, which ensures it is highly rated.

So, on the security basis, we rate Xoom 10 out of 10, as it is taking enough measures to keep people and their details secure.

Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card
Mobile Wallet

Pay Out Options

Bank
Cash
Home Delivery
Mobile Wallet

Service Mode

 Online

Exchange Rate Type

Fixed

Xoom Money Transfer FAQ's

What is the limit in Xoom?

With Xoom, you need to send minimum amount of USD $10 and maximum amount up to USD $10,000. You can increase your 30 day and 180 day limits by providing additional information to the company.

Discuss this question

Does Xoom Money Transfer offer business transfer?

No. You can only perform personal transfers to your family and friends through Xoom money transfer.

Discuss this question

Can I schedule money transfer in advance on Xoom?

Yes, you can schedule the money transfers in advance at Xoom as it allow future transfers for the recurring transactions.

Discuss this question

How to track Xoom money transfer?

The company will provide you the details of transaction via email and SMS, so you can know when the funds will reach to recipient.

Discuss this question

Alternatives to Xoom Money Transfer

Xoom Money Transfer User Reviews and Ratings

reviews powered by trustpilot

Sent a Mobile top up that was never…

Review published ago

Sent a Mobile top up that was never received. When i contacted them, they advised that it was sent. When i pushed them further, they just redirected me to the service provider. I will never use this service again.

by Hanif Ghitt

Sent a Mobile top up that was never…

Review published ago

Sent a Mobile top up that was never received. When i contacted them, they advised that it was sent. When i pushed them further, they just redirected me to the service provider. I will never use this service again.

by Hanif Ghitt

No accountability for the money you give them! Don't expect it back if something goes wrong!

Review published ago

Similar to others. Foreign transfer for £3K failed and they cant find the money and say its my fault! Lots of random emails about things that are incorrect (compliance reviews, incorrect bank details) without any data or logic behind them. No idea if i will ever get the money back and i need it bad!!! Terrible, avoid.

by Will Crick

No accountability for the money you give them! Don't expect it back if something goes wrong!

Review published ago

Similar to others. Foreign transfer for £3K failed and they cant find the money and say its my fault! Lots of random emails about things that are incorrect (compliance reviews, incorrect bank details) without any data or logic behind them. No idea if i will ever get the money back and i need it bad!!! Terrible, avoid.

by Will Crick

Awful.

Review published ago

Sent a payment - didn't go through. Requested cancellation - didn't go through. No phone support, cant speak to anyone. Truly awful service. Avoid.

by Paul

Awful.

Review published ago

Sent a payment - didn't go through. Requested cancellation - didn't go through. No phone support, cant speak to anyone. Truly awful service. Avoid.

by Paul

Extrem unseriös

Review published ago

Habe 2 mal über Paypal Geld an mich selbst geschickt an mein mobile wallet. Geld wurde abgebucht aber nicht weitergeleitet.. Warte seit fast 2 Tagen auf mein Geld.. Ich kann es auch nicht zurückfordern..Kundenservice nicht erreichbar. Extrem unseriös. Ich überlege mein PayPal Konto zu löschen.

by Yvonne

Extrem unseriös

Review published ago

Habe 2 mal über Paypal Geld an mich selbst geschickt an mein mobile wallet. Geld wurde abgebucht aber nicht weitergeleitet.. Warte seit fast 2 Tagen auf mein Geld.. Ich kann es auch nicht zurückfordern..Kundenservice nicht erreichbar. Extrem unseriös. Ich überlege mein PayPal Konto zu löschen.

by Yvonne

You can’t rely on Xoom in case of an emergency

Review published ago

If I could give zero reviews, I would. I spent an entire weekend trying to send money for a family emergency to Mexico and Xoom kept asking me multiple times to upload documents for verification. I verified my account twice and the same issue persisted. I can’t wait until the entire world can transact with Bitcoin and banks go out of business. No need for third parties to verify your identify. No delays for transacting on the weekends.

by Isaac Huerta

XOOM ARNAQUE DU SIÈCLE

Review published ago

J’ai voulu faire un transfert de mon compte paypal à mon compte en banque. J’effectue le transfert de 300€, 1jour après je l’ai reçois sur mon compte bancaire nickel ! 1 semaine après, je me connecte sur mon compte en banque, et quel belle surprise. Xoom a récupérer 300€ sur mon compte bancaire et les a remis sur mon paypal (sans me rembourser les frais de transfert évidement et sans prévenir et sans aucunes raisons). Imaginons que ils fassent sa sur 1 000 000 personnes, bah les gars deviendront riche sans rien faire. Nul nul votre plateforme.

by Maxim Tranchesset

Utilizzo quotidianamente il servizio

Review published ago

Utilizzo quotidianamente il servizio Xoom associato a Paypal e non ho mai avuto problemi. Ho recentemente ecceduto il limite dei sei mesi che consiglio a tutti di controllare in quanto può sfuggire. Il conto mi era stato bloccato ma con una semplice telefonata al servizio clienti ci siamo chiariti e mi hanno fornito tutte le informazioni necessarie. È vero, chiedono documentazione personale ma questo perché devono verificare la nostra identità e garantire pagamenti in sicurezza. I documenti vengono chiesti solo se si superano alcuni limiti di ricezione / invio denaro, com’è giusto che sia. Ringrazio personalmente Amed che si è occupato della mia pratica in modo eccellente.

by Francesca Anna Della Valle

Alles top!

Review published ago

Ich kann die überwiegend sehr schlechten Bewertungen absolut nicht nachvollziehen. Ich habe zuletzt zwei Zahlungen im Zusammenhang mit einer Urlaubsbuchung auf ein Konto einer Privatperson in die Schweiz vorgenommen. Pro Überweisung hätte ich bei meiner Bank mehr als Euro 35,00 für eigene und fremde Spesen bezahlt. Über Zoom waren es bei taggleichem Geldeingang jeweils nur Euro 2,99. Alles völlig problemlos, transparent, schnell und kostengünstig.

by Oliver

Betrug...???

Review published ago

Die von XOOM empfohlenen Dienstleister bieten keinen Zusammenarbeit mit vorgenanntem Xoom an...

by robinbritta

I have been a PayPal customer for 15…

Review published ago

I have been a PayPal customer for 15… I have been a PayPal customer for 15 years, during which time they collected a lot of commissions from me. Now I tried to transfer money to my account and I was redirected to the XOOM service. I said ok, instant transfer, which is what I needed. After that headache, I have to upload from document and address, although I don't see the relevant address, but I also did this after 12 hours of waiting, nothing and I needed an instant transfer because for every day that passes I am charged an extra 40 euros for a sum of 5000 euros update review today I received the closure of the case made by them for the so-called case opened by me against them because the money did not reach the account, not immediately, not even after 4 days in which they only provided me with a document from Sweden. I don't understand how you can judge yourself why you didn't do it in the time you were supposed to do it Defies any norm of common sense

by Ss Ss

Immer wieder Probleme …

Review published ago

Immer wieder Probleme zwischen Datenaustausch von Paypal und Xoom. Keine Möglichkeit, auf Xoom Zahlungsquellen anzugeben. Gerade jetzt hängt wieder eine Zahlung seit Stunden im Loop.Und selbst die Stornierung funktioniert nicht. Besch.... Technik, besch ... Kundenservice.

by Klaus Vogt

Xoom providing wrong addresses and places that do not exist

Review published ago

Xoom's website is presenting options that don't work and Costa Rica's addresses that don't exist. I tried for a full week talking to customer representatives and posting my complain in the website and they didn't solve my problem and neither corrected their false information in their website.

by Vicky Covert

The quick transfer service is not…

Review published ago

The quick transfer service is not quick…. It’s 3 business days plus delays for account verification. Avoid if possible

by Clare

!Pésimos servicio de atención al cliente!

Review published ago

!Pesimos servicio!, se tardan mucho en responder, la entrega de dinero tarda lo que les parece. Fui clienta mucho tiempo simplemente por no darme el trabajo de buscar otras opciones.

by Marian Sanchez

non affidabili

Review published ago

incredibbile ho fatto un bonifico con paypal convinto che si occupavano loro di questo bonifico quindi ero tranquillo e invece si è occuopata Xoom ,la merce non è arrivata e Xoom mi ha detto che non potevano farmi riavere le 40 euro che ormai ho perso ,scosiglio a tutti paypal con l'utilizzo di Xoom si perdono i soldi con loro

by Simone Lanza

Terrible experience in changing name of…

Review published ago

Terrible experience in changing name of beneficiary and customer service. Contact info has automated service no one is there to help and support. I have sent an email for help 28 hrs - no response. DO NOT USE XOOM.

by Himanshu Jadav

My car was parked up taxi hit it…

Review published ago

My car was parked up Xoom taxi hit it took wing mirror of and drive if sent evidence bin ignored it was doing about 45 in a 30 zone to miss hitting bus he hit my parked car I have video if he was doing 30 he would of avoided my car the company Xoom are very ignorant there attitude is ok phone police and report it I have read reviews on other sites I’m not the only one with a damaged car by this firm

by Mandy Donnellan

bonifico fantasma

Review published ago

servizio clienti pessimo! azienda di servizi pessima! ho trasferito un bonifico ad un conto estero di mia proprietà che è stato rifiutato in quanto come ordinante non risultava il mio nome, a parte ciò la mia banca in 1 giorno ha rimborsato i soldi completando l'operazione con tanto di documentazione a prova di quanto fatto, XOOM a distanza di una settimana (UNA SETTIMANA) non ha ancora accreditato i MIEI SOLDI nel conto paypal, giustificandosi e dichiarando che a loro non sono mai stati stornati e che hanno bisogno di un documento (?) che attesti il fatto di quanto detto, documento già fornito e ancora non è stato risolto nulla. ricapitolando i soldi sono partiti e non sono mai arrivati, dove sono? nessuno lo sa. evitateli! ci sono blockchain centinaia, migliaia di volte più evolute di questi personaggi.

by mattia tognazzo

Get worse and worse

Review published ago

At first, the transfers are quick but the currency convert is way lower than current rate, then it takes days or week to complete transactions. when calling for estimate the delivery time and date, it keeps give me reason like “technical issue 0n third party and will be resold today”. same answer for 3 days continuously. At fourth time, it also gave me same BS answer even though i call 3rd party bank, they told me there is no issue at their bank and Xoom does jot send any transaction to them. i told Xoom representative, they said let them check and inform me that the technical issue has been resolve and expects my transactions will be complete next few hours. After these finished, i will not use Xoom no more. Avoid this as much as you can. disappointed.

by Stephen Nguyen

Geld wird einfach einbehalten

Review published ago

Im Mai 23 habe ich über PayPal/XOOM eine Transaktion durchführen lassen. In der Überweisung waren weder mein Name noch der Überweisungsgrund, wie von mir vorgegeben, von PayPal/XOOM angegeben, so dass der Geldempfänger diese nicht zuordnen konnte und zurück an XOOM überwiesen hat. PayPal/XOOM hat bis heute das Geld, mein Geld einfach einbehalten, obwohl mir schriftlich im März 24 mitgeteilt wurde, dass man die Transaktion geprüft hat, es sich um mein Geld handelt und ich binnen 4 Werktagen mein Geld überwiesen bekomme. Mittlerweile sind weitere 14 Tage vergangen, ich habe mein Geld nicht und der Kundenservice reagiert auch nicht mehr. Solch eine Vorgehensweise ist aus meiner Sicht kriminell. Wahrscheinlich fühlt sich das Unternehmen so sicher, da ihre jeweiligen Firmensitze im Ausland sind und Privatleute nicht das Geld haben um zu ihrem Recht zu kommen. Wenn PayPal/XOOM das nur 1.000 mal am Tag so macht, dann kommt da auch ein guter Gewinn bei raus.

by R. Otto
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Xoom Money Transfer Company & Contact Info

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Phone:- 00 1 415-395-4225
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