Xoom Money Transfer Review- Transfer Money From US and Canada 2022

4 stars based on 22296 reviews

Xoom Money Transfer Review by Exchange Rate IQ

Overall rating
8 /10

Xoom is a leading money transfer service provider which tends to send money from the United States and Canada to over 130 countries. But here the questions arise that can you trust it? Are its services safe? How much it charges as fees and what exchange rate it offers? To answer all your queries, experts of ERIQ have conducted research on the company and provide an unbiased independent review on Xoom.

Xoom, an electronic fund transfer and the money remittance company is a member of the PayPal family. It allows customers to send money, pay bills and also airtime top-up from USA and Canada to over 130 countries. With headquarters in San Francisco, CA, Xoom Corporation was acquired by PayPal in 2015. Some of the benefits of using Xoom money transfer services are:

  • All-time Customer Assistance
  • 100% Refund
  • Affordable Exchange Rates and Transfer Fee
  • Cash Pick-Up Facility

Review of Xoom Money Transfer :

Launched in the year 2001, Xoom offers fund transfer services from the US and Canada to more than 130 countries. Powered by PayPal, Xoom can help people to pay bills internationally or send money to friends and family. It is a leading service provider that makes sending money across Europe, South America, Central America and Asia easy and hassle-free.

One can send the money through a bank account, debit card or credit card and the recipient will get the money within a few minutes. It also offers the cash pick-up facilities across the world, so recipients will get the money as soon as payment made by the user. Customers can also use Xoom to pay electricity, telephone, gas, and more bills in selected foreign countries.

One can send a maximum amount up to USD $10,000 through a single transaction. It also offers 24-hours, 30 days and 180 days limits according to the Xoom account’s level. One can increase the level by providing more personal details such as government provided identification, proof of income and proof of residence. Recipient countries, as well as partners, also have a bearing limit.

Xoom customer services are available 24*7 on its toll-free number. It has been working more to provide hassle-free transaction as well as high security so that one can use Xoom money transfer services worry-free.

Pricing : How much does Xoom Money Transfer cost?

7 /10

Xoom Money Transfer Fee

The transaction fee in Xoom totally depends on the destination country as well as the payment method used by the customer. If one sends $200 from the USA and Canada to the following countries using various modes, then the fee will be:

Xoom Transfer Fees

Destination Country Transaction Method Fee
United Kingdom Bank Account $4.99
Debit/Credit Card $4.99
Australia Bank Account $4.99
Debit/Credit Card $10.99
India Bank Account $2.99
Debit/Credit Card $4.99
Columbia Bank Account $4.99
Debit/Credit Card $4.99
Jamaica Bank Account $7.99
Debit/Credit Card $12.99

One can also check the Xoom transfer fee here.

Xoom Money Transfer Rates

The company offers rates above the mid-market exchange rate, as it makes money from the transfer fee charged by the users.

Any other fee

The company claims that credit card transfers may attract more fees because of providing advance money. So one should know from the credit card company if they charge any such fee or not.

So, on the pricing basis, Exchange Rate IQ gives 7 out of 10 to Xoom as many companies even offer real-time prices with low transfer fee.

Transparency: Does Xoom Money Transfer have any hidden fees?

7 /10

Xoom Money Transfer Hidden Fee

The company makes money while doing a foreign exchange, so there are chances of hidden fee. So before transferring the funds with Xoom Corporation, one should know how much fee it will be going to take.

Xoom Money Transfer Tracking Details:

The company provides tracking details to customers at every stage through SMS and email. One can also track the transfers on their dashboards by logging in.

While many of the companies do not charge any hidden fee, Xoom charges it to make money, therefore we rate it 7 out of 10 in the transparency head.

Transfer Speed: How long does it take to send money through Xoom Money Transfer?

9/10

Xoom money transfer service offers faster turnaround compare to many banks. In many cases, the recipient will get the access to money transferred within minutes. However, this process time also depends on the mode of payment, destination country and transfer method.

Sometimes, it takes more time to transfer funds as recipient bank requires additional information. The company also takes more time on the public holidays, bank specific working hours as well as wrong recipient details.

Once you finalise your transfer, Xoom will provide you the clear picture of how long the process will take. Therefore, on an overall basis, we rate 9 out of 10 to the transfer speed of Xoom.

Coverage: How many Countries & Currencies does Xoom Money Transfer support?

8/10

One can send the funds from the US and Canada to over 130 countries around the world. One can also pay the utility bill in 9 countries currently which includes Colombia, Costa Rica, Dominican Republic, El Salvador, Honduras, Mexico, Guatemala, Nicaragua, Panama, and Vietnam. Some of the countries where you can send the funds through Xoom Money are:

Countries Supported by Xoom

India Italy Argentina Bangladesh Finland
France Hong Kong Kenya Pakistan Malta
Spain Singapore UK Sri Lanka Peru and more

The company has yet to cover many parts of Asia, Africa and Europe which will make it one of top money remittance service provider in the world. As we can see, one can only transfer USD and CAD to other countries in their currencies, so company still has vast opportunity to grow to provide its services worldwide.

Hence, on its coverage area, we rate it 8 out of 10. So, if you also want to use the services of Xoom money transfer login here.

Xoom Money Transfer Transfer Process

Send Money Online with Xoom, a Paypal Service

  1. Go to the Xoom, a PayPal Service website.

  2. Select the country to which you want to send the funds at “Select a Country”.

  3. Enter the amount you want to send.

  4. Select the payout method, i.e., bank account or cash pick-up.

  5. Select the mode of payment, bank account, debit card or credit card.

  6. Sign up if you are a new user.

  7. Enter all the personal details and an official government ID.

  8. Enter the details of recipient.

  9. Click on “Continue to Review”.

  10. Complete transaction and track it on your dashboard.

Send money with Xoom Money Transfer

Send money to Nigeria with Xoom

If you are looking for sending money to Nigeria than Xoom offer you to send it through multiple options. You can send money using the cash pickup services, so the recipient will pick money at First Bank, Ecobank, Skye Bank, etc. All the recipient need is a valid ID proof and transaction number.

Other than this, you can also make instant bank deposits in GT Bank, First Bank of Nigeria, Zenith Bank etc. you can deposit this cash using your bank account, debit card or credit card.

Can Xoom send money to Dubai?

Sending money to the United Arab Emirates is one of the easiest platforms with Xoom, as it offers bank transfers as well as cash pickups in Dubai. You need to select where you want the money to be paid out and decide if you want to pay with your bank account, debit card, or credit card. The company also offers instant cash pick up at IME-Ria locations. All the recipient needs to show is a valid ID and the Xoom transaction number.

Send money to Bangladesh with Xoom Money Transfer

Xoom Money Transfer offers bank deposit as well as cash pickup services in Bangladesh. If you want fast bank deposits, you can send money to Social Islami Bank Limited accounts in seconds or can deposit money in the account of Sonali Bank within 2 hours when sending between 10:00 AM – 3:00 PM BDT (Sunday – Thursday).

The company also provides instant cash pickups at 6,100 locations in partner with Social Islami Bank Limited and Prabhu agent. Other than this, if you have no emergency, you can make a 2-day deposit in BRAC bank, Standard Chartered Bank, Agrani Bank, etc.

User experience of Xoom Money Transfer

8/10

Xoom is highly user-oriented website. It provides the exchange rate as soon as you select the country where you want to send funds. It is also providing FAQs under help section to provide the user convenience answers. It is also providing exchange fee calculator, where you can select the country and mode of payment to know how much amount will be received by the recipient.

One can contact the company at its toll free number 24*7 and also send them mail.

Xoom money transfer contact number

(877) 815-1531 (within the U.S. and Canada)

+1 (415) 395-4225 (outside the U.S. and Canada)

Xoom money transfer email:

One can directly send the mail to company from their website. You can also send the mail from here.

As we see the payment convenience in Xoom, one can send money through bank account, debit and credit card. It also provides airtime top up for the family and friends. It also offers cash pick-up facility for the recipients. The company is also providing its mobile apps, which you can download here:

  1. Xoom Money Transfer Android App
  2. Xoom Money Transfer iOS App

Xoom Referral:

One can also earn Amazon egifts by referring the services of Xoom Money Transfer to their friends. The company will provide a unique link which you can send to your friends. When they complete their first transaction, you will get Amazon egift card of value USD20.

Some of the positive and negative aspects of the company are:

Positive:

  • Excellent delivery options.
  • Available in various languages including English, Spanish, Portuguese, Vietnamese, Korean and Simplified Chinese
  • Fast transfers to many countries

Negative:

  • Available only for the customers living in USA and Canada
  • Exchange rate is not transparent
  • Total cost will be higher comparing to many other competitors

So keeping all the factors in mind, on an overall user experience basis, Exchange Rate IQ experts rate Xoom 8 out of 10.

Security : Is Xoom Money Transfer Safe?

10/10

Protection is the foremost priority of Xoom. With more than 1 million clients, Xoom has a proven track record when it comes to keeping your info secure.

The company maintains technical, physical and administrative security measures to provide high personal protection to the users’ information. Xoom Corporation is fully licensed and authorized as it uses 128-bit encryption to secure your funds, as well as its money-back guarantee provides extra peace of mind. It is more accountable to the public because:

  • Its parent company, PayPal, is a public traded company.
  • It provides high transparency by giving tracking details to users through mail and SMS.
  • Xoom received an A+ rating from the Better Business Bureau and is certified by TRUSTe, which ensures it is highly rated.

So, on the security basis, we rate Xoom 10 out of 10, as it is taking enough measures to keep people and their details secure.

Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card
Mobile Wallet

Pay Out Options

Bank
Cash
Home Delivery
Mobile Wallet

Service Mode

 Online

Exchange Rate Type

Fixed

Xoom Money Transfer FAQ's

What is the limit in Xoom?

With Xoom, you need to send minimum amount of USD $10 and maximum amount up to USD $10,000. You can increase your 30 day and 180 day limits by providing additional information to the company.

Discuss this question

Does Xoom Money Transfer offer business transfer?

No. You can only perform personal transfers to your family and friends through Xoom money transfer.

Discuss this question

Can I schedule money transfer in advance on Xoom?

Yes, you can schedule the money transfers in advance at Xoom as it allow future transfers for the recurring transactions.

Discuss this question

How to track Xoom money transfer?

The company will provide you the details of transaction via email and SMS, so you can know when the funds will reach to recipient.

Discuss this question

Alternatives to Xoom Money Transfer

Xoom Money Transfer User Reviews and Ratings

reviews powered by trustpilot

Complete waste of time

Review published ago

Complete waste of time. Tried to send money for an overseas traffic fine using this service. Transaction was accepted then rejected for no apparent reason. Had to waste time trying to track this down to find out you can only send money to an individual. If this had been spelled out clearly when I was trying to create the transaction would have saved everyone a LOT of time.

by Ray Z

Complete waste of time

Review published ago

Complete waste of time. Tried to send money for an overseas traffic fine using this service. Transaction was accepted then rejected for no apparent reason. Had to waste time trying to track this down to find out you can only send money to an individual. If this had been spelled out clearly when I was trying to create the transaction would have saved everyone a LOT of time.

by Ray Z

absolut schlechter service

Review published ago

geld gesendet, nicht angekommen, die gegenseite versucht sich zu verifizieren, vergeblich Die Kombination paypal xoom ist schlecht

by Peter Duepper

absolut schlechter service

Review published ago

geld gesendet, nicht angekommen, die gegenseite versucht sich zu verifizieren, vergeblich Die Kombination paypal xoom ist schlecht

by Peter Duepper

01/13/2022 xoom account blocked again

Review published ago

01/13/2022 xoom account blocked again, When I tried to use them to pay for a service subprime level of support Under our terms and conditions, we tell you again, that our decision IS final and additional online complaints and reviews will be posted on other complaints platforms, remember: Our decision IS final

by morocmoronplus

01/13/2022 xoom account blocked again

Review published ago

01/13/2022 xoom account blocked again, When I tried to use them to pay for a service subprime level of support Under our terms and conditions, we tell you again, that our decision IS final and additional online complaints and reviews will be posted on other complaints platforms, remember: Our decision IS final

by morocmoronplus

Scammed thieving buggers

Review published ago

I was scammed thinking I'd be protected by PayPal lost my claim.Do not Try to buy mobile from a Wayne Harrison money was claimed I contacted him he hung up on me blocked me didn't ask for my address.I got a police crime report number,2 week stress to losing my claim.There thieves couldn't have decency to refund £302.49 absolutely shocking.Xoom should be closed down.Please DO NOT USE

by Louise smith

Scammed thieving buggers

Review published ago

I was scammed thinking I'd be protected by PayPal lost my claim.Do not Try to buy mobile from a Wayne Harrison money was claimed I contacted him he hung up on me blocked me didn't ask for my address.I got a police crime report number,2 week stress to losing my claim.There thieves couldn't have decency to refund £302.49 absolutely shocking.Xoom should be closed down.Please DO NOT USE

by Louise smith

Incubo state lontani €5 x transazione

Review published ago

Incubo state lontani €5 x transazione, ho tentato di fare un bonifico, 12 ore di lavoro, 6 telefonate con il servizio clienti, circa 24 domande di verifica alla quale ho risposto, 3 documenti di identità caricati online, ed il bonifico ancora è fermo....tutto questo con una commissione di €5 per transazione!!!!!!!! una follia totale

by fabio

I completed my transaction but Xoom reneged

Review published ago

I completed my transaction, received an email confirming it. A couple of hours later, I received another email saying that unless I contact them my transaction would be cancelled. I called them and they started asking sensitive questions to make sure it was me (according to them). I hung up. I re-read the email and it said to call or to respond to the email. I sent an email back saying that I am sending an email back but since there are no questions asked on the email, I didn't know what else to say. II haven't heard from them. All this because of $200. It is not worth the aggravation!

by Sylvia Vigneault

Worst of the worst.

Review published ago

Worst of the worst.

by Viktoriya B

Black customers are sometimes…

Review published ago

Black customers are sometimes profiled,questioned viewed with suspicion just for the most basic transactions., how can i say with Xoom compliance department racism , you’re not going to feel really great with them , they have green light and apporvmente to pratice racism ,It a disgrace how you are discriminating against certain people from certain countries, and no body answer or care ,but they have far right extremist with them ,This is not a global service oriented company

by Diaeldin

Non existent customer service

Review published ago

Non existent customer service. Generic replies to any query you have. Created a money transfer which appears as "available to pickup" but when the recipient arrived at the pickup location the transaction can't be found (three times in a row). Transaction number has been verified multiple times between myself and the recipient...

by Vaidas Vaitkevicius

Extremely poor Xoom customer service

Review published ago

Submitted a transaction two weeks ago and it still hasn’t completed. When contacting Xoom customer services, they only reply with a generic message to say they are still waiting to hear from their partner. They’ve been waiting for a response from their partner for two weeks. I’ve asked for a refund but without success thus far. Extremely poor customer service with scant regard for any customer concerns which are raised.

by A Nadeem

Mein Xoom-Konto wurde ohne Nennung eines Grundes gesperrt

Review published ago

Mein Xoom-Konto wurde gesperrt, ohne Nennung eines Grundes. Selbst den Nutzungsbedingungen lassen sich keinen Hinweis für mögliche Gründe entnehmen. Aus der Antwort von Xoom auf meine Anfrage: "... Wir können keine zusätzlichen Informationen zu diesem Thema bereitstellen und beantworten keine weitere Korrespondenz. Vielen Dank." Kundenfreundlichkeit sieht anders aus. Ich kann nur empfehlen sich eines anderen Finanzdienstleisters zu bedienen.

by Georg Horcher

They hold my money more than two weaks…

Review published ago

They hold my money more than two weaks without any response when I'm trying to contact them they are not Accept my call , to be honest this is worst money transfer I have even seen These is my transactios: 1. XE4YEP2Q 2. XXH7RQZJ

by Moha Nur

ATTENTION SITE FRAUDULEUX IL VOUS…

Review published ago

ATTENTION SITE FRAUDULEUX IL VOUS PROPOSE DE FAIRE DES CHANGEMENT ET MISE A JOUR SUR VOTRE COMPTE PAYPAL SES POUR AVOIR ACCES A VOS COMPTE BANCAIRE PAYPAL

by Monsieur HINCKELLRIN

XOOM IS A SCAM

Review published ago

XOOM IS A SCAM. DO NOT USE IT. THERE IS NO CUSTOMER SERVICE. YOU HAVE TO CLOSE THIS BUSINESS DOWN

by Farooq Ansari

Better off using WISE

Review published ago

Horrible customer service. I will be closing my PayPal account after having been made to bear over-the-phone exchanges with the woman who managed my case. She was combative and did not explain the reason behind the security questions she was asking even though I had already verified my identity during our first call. She called me back from an unknown Irish number and proceeded to ask sensitive security questions without giving any reason as to why. This was my first and last experience using Xoom, I decided to try it once to see if the rate was better than that of Wise. That said, I will never be using it again. If you're considering making international transfers, opt for Wise (formerly Transferwise), they're much easier to work with and the Customer Service is top-notch.

by Laurel

kann ich nur raten, was anderes zu benutzen

Review published ago

ich habe bereits am Samstag eine Transaktion ins Ausland betätigt, bei Western Union zb. ist es sofort bearbeitet und aktiv. Am nächsten Montag um Mittag ist meine Transaktion immer noch in Verarbeitung! Und weder Empfänger noch Sender haben eine Nachricht oder sms erhalten. Dies ist bedauerlich. Wenn ich im Not bin, sollte das Geld sofort erhältlich und Tage später:(

by Anna Ruckdäschel

No accepting AMEX

Review published ago

No accepting AMEX

by Hugo

Eine absoluter Frechheit dieser…

Review published ago

Eine absoluter Frechheit dieser Anbieter. Ich wurde 4 Tage nachdem ich einen GEldtransfer durchführte schikaniert, dass ich diverse Dokumente hochladen muss. Reisepass, Lohanbrechnung, Stromrechnung, ect. Ich habe meinen Reisepass geschickt und meinen Meldebescheinigung. Das reicht nicht ! Ich habe anschliessend die Transaktion geschlossen, worauf ich 1 Stunde später die Stornierung bekommen habe. Das Geld erhalte ich erst nach 3 Tagen zuürck. So etwas nennt man Bereicherung. Die behalten das Geld für einige Tage und kassieren Zinsen dafür. So lebt dieses Unternehmen scheinbar.

by Martin Langer

Thieves!!!!!

Review published ago

Thieves!!!!! My recipient has never received the money and the money has never been refunded. Worst customer service ever full of empty promises and yet it’s been 2 months and nothing!!!

by Marie

BEWARE

Review published ago

Xoom will take all your bank log-in information and then send you an email canceling your transaction. When you call them as requested, they will ask for a bank statement to verify your account. Then they will send another email saying that you still cannot be verified despite providing exactly what they asked for. When you call them back again to rectify, they will not give you any reason as to you why you CANNOT be verified. They offer no solutions or explanations at all, they will simply tell you to find another way to send the money. ZERO transparency. Save yourself the time, energy, and frustration, and just find another way from the start. This is the “easy way” to send money internationally? AS IF.

by Steven Wilson
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Xoom Money Transfer Company & Contact Info

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Email:- -
Phone:- 00 1 415-395-4225
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