Xoom Money Transfer Review- Transfer Money From US and Canada 2020

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Xoom Money Transfer Review by Exchange Rate IQ

Overall rating
8 /10

Xoom is a leading money transfer service provider which tends to send money from the United States and Canada to over 130 countries. But here the questions arise that can you trust it? Are its services safe? How much it charges as fees and what exchange rate it offers? To answer all your queries, experts of ERIQ have conducted research on the company and provide an unbiased independent review on Xoom.

Xoom, an electronic fund transfer and the money remittance company is a member of the PayPal family. It allows customers to send money, pay bills and also airtime top-up from USA and Canada to over 130 countries. With headquarters in San Francisco, CA, Xoom Corporation was acquired by PayPal in 2015. Some of the benefits of using Xoom money transfer services are:

  • All-time Customer Assistance
  • 100% Refund
  • Affordable Exchange Rates and Transfer Fee
  • Cash Pick-Up Facility

Review of Xoom Money Transfer :

Launched in the year 2001, Xoom offers fund transfer services from the US and Canada to more than 130 countries. Powered by PayPal, Xoom can help people to pay bills internationally or send money to friends and family. It is a leading service provider that makes sending money across Europe, South America, Central America and Asia easy and hassle-free.

One can send the money through a bank account, debit card or credit card and the recipient will get the money within a few minutes. It also offers the cash pick-up facilities across the world, so recipients will get the money as soon as payment made by the user. Customers can also use Xoom to pay electricity, telephone, gas, and more bills in selected foreign countries.

One can send a maximum amount up to USD $10,000 through a single transaction. It also offers 24-hours, 30 days and 180 days limits according to the Xoom account’s level. One can increase the level by providing more personal details such as government provided identification, proof of income and proof of residence. Recipient countries, as well as partners, also have a bearing limit.

Xoom customer services are available 24*7 on its toll-free number. It has been working more to provide hassle-free transaction as well as high security so that one can use Xoom money transfer services worry-free.

Pricing : How much does Xoom Money Transfer cost?

7 /10

Xoom Money Transfer Fee

The transaction fee in Xoom totally depends on the destination country as well as the payment method used by the customer. If one sends $200 from the USA and Canada to the following countries using various modes, then the fee will be:

Xoom Transfer Fees

Destination Country Transaction Method Fee
United Kingdom Bank Account $4.99
Debit/Credit Card $4.99
Australia Bank Account $4.99
Debit/Credit Card $10.99
India Bank Account $2.99
Debit/Credit Card $4.99
Columbia Bank Account $4.99
Debit/Credit Card $4.99
Jamaica Bank Account $7.99
Debit/Credit Card $12.99

One can also check the Xoom transfer fee here.

Xoom Money Transfer Rates

The company offers rates above the mid-market exchange rate, as it makes money from the transfer fee charged by the users.

Any other fee

The company claims that credit card transfers may attract more fees because of providing advance money. So one should know from the credit card company if they charge any such fee or not.

So, on the pricing basis, Exchange Rate IQ gives 7 out of 10 to Xoom as many companies even offer real-time prices with low transfer fee.

Transparency: Does Xoom Money Transfer have any hidden fees?

7 /10

Xoom Money Transfer Hidden Fee

The company makes money while doing a foreign exchange, so there are chances of hidden fee. So before transferring the funds with Xoom Corporation, one should know how much fee it will be going to take.

Xoom Money Transfer Tracking Details:

The company provides tracking details to customers at every stage through SMS and email. One can also track the transfers on their dashboards by logging in.

While many of the companies do not charge any hidden fee, Xoom charges it to make money, therefore we rate it 7 out of 10 in the transparency head.

Transfer Speed: How long does it take to send money through Xoom Money Transfer?

9/10

Xoom money transfer service offers faster turnaround compare to many banks. In many cases, the recipient will get the access to money transferred within minutes. However, this process time also depends on the mode of payment, destination country and transfer method.

Sometimes, it takes more time to transfer funds as recipient bank requires additional information. The company also takes more time on the public holidays, bank specific working hours as well as wrong recipient details.

Once you finalise your transfer, Xoom will provide you the clear picture of how long the process will take. Therefore, on an overall basis, we rate 9 out of 10 to the transfer speed of Xoom.

Coverage: How many Countries & Currencies does Xoom Money Transfer support?

8/10

One can send the funds from the US and Canada to over 130 countries around the world. One can also pay the utility bill in 9 countries currently which includes Colombia, Costa Rica, Dominican Republic, El Salvador, Honduras, Mexico, Guatemala, Nicaragua, Panama, and Vietnam. Some of the countries where you can send the funds through Xoom Money are:

Countries Supported by Xoom

India Italy Argentina Bangladesh Finland
France Hong Kong Kenya Pakistan Malta
Spain Singapore UK Sri Lanka Peru and more

The company has yet to cover many parts of Asia, Africa and Europe which will make it one of top money remittance service provider in the world. As we can see, one can only transfer USD and CAD to other countries in their currencies, so company still has vast opportunity to grow to provide its services worldwide.

Hence, on its coverage area, we rate it 8 out of 10. So, if you also want to use the services of Xoom money transfer login here.

Xoom Money Transfer Transfer Process

Send Money Online with Xoom, a Paypal Service

  1. Go to the Xoom, a PayPal Service website.

  2. Select the country to which you want to send the funds at “Select a Country”.

  3. Enter the amount you want to send.

  4. Select the payout method, i.e., bank account or cash pick-up.

  5. Select the mode of payment, bank account, debit card or credit card.

  6. Sign up if you are a new user.

  7. Enter all the personal details and an official government ID.

  8. Enter the details of recipient.

  9. Click on “Continue to Review”.

  10. Complete transaction and track it on your dashboard.

Send money with Xoom Money Transfer

Send money to Nigeria with Xoom

If you are looking for sending money to Nigeria than Xoom offer you to send it through multiple options. You can send money using the cash pickup services, so the recipient will pick money at First Bank, Ecobank, Skye Bank, etc. All the recipient need is a valid ID proof and transaction number.

Other than this, you can also make instant bank deposits in GT Bank, First Bank of Nigeria, Zenith Bank etc. you can deposit this cash using your bank account, debit card or credit card.

Can Xoom send money to Dubai?

Sending money to the United Arab Emirates is one of the easiest platforms with Xoom, as it offers bank transfers as well as cash pickups in Dubai. You need to select where you want the money to be paid out and decide if you want to pay with your bank account, debit card, or credit card. The company also offers instant cash pick up at IME-Ria locations. All the recipient needs to show is a valid ID and the Xoom transaction number.

Send money to Bangladesh with Xoom Money Transfer

Xoom Money Transfer offers bank deposit as well as cash pickup services in Bangladesh. If you want fast bank deposits, you can send money to Social Islami Bank Limited accounts in seconds or can deposit money in the account of Sonali Bank within 2 hours when sending between 10:00 AM – 3:00 PM BDT (Sunday – Thursday).

The company also provides instant cash pickups at 6,100 locations in partner with Social Islami Bank Limited and Prabhu agent. Other than this, if you have no emergency, you can make a 2-day deposit in BRAC bank, Standard Chartered Bank, Agrani Bank, etc.

User experience of Xoom Money Transfer

8/10

Xoom is highly user-oriented website. It provides the exchange rate as soon as you select the country where you want to send funds. It is also providing FAQs under help section to provide the user convenience answers. It is also providing exchange fee calculator, where you can select the country and mode of payment to know how much amount will be received by the recipient.

One can contact the company at its toll free number 24*7 and also send them mail.

Xoom money transfer contact number

(877) 815-1531 (within the U.S. and Canada)

+1 (415) 395-4225 (outside the U.S. and Canada)

Xoom money transfer email:

One can directly send the mail to company from their website. You can also send the mail from here.

As we see the payment convenience in Xoom, one can send money through bank account, debit and credit card. It also provides airtime top up for the family and friends. It also offers cash pick-up facility for the recipients. The company is also providing its mobile apps, which you can download here:

  1. Xoom Money Transfer Android App
  2. Xoom Money Transfer iOS App

Xoom Referral:

One can also earn Amazon egifts by referring the services of Xoom Money Transfer to their friends. The company will provide a unique link which you can send to your friends. When they complete their first transaction, you will get Amazon egift card of value USD20.

Some of the positive and negative aspects of the company are:

Positive:

  • Excellent delivery options.
  • Available in various languages including English, Spanish, Portuguese, Vietnamese, Korean and Simplified Chinese
  • Fast transfers to many countries

Negative:

  • Available only for the customers living in USA and Canada
  • Exchange rate is not transparent
  • Total cost will be higher comparing to many other competitors

So keeping all the factors in mind, on an overall user experience basis, Exchange Rate IQ experts rate Xoom 8 out of 10.

Security : Is Xoom Money Transfer Safe?

10/10

Protection is the foremost priority of Xoom. With more than 1 million clients, Xoom has a proven track record when it comes to keeping your info secure.

The company maintains technical, physical and administrative security measures to provide high personal protection to the users’ information. Xoom Corporation is fully licensed and authorized as it uses 128-bit encryption to secure your funds, as well as its money-back guarantee provides extra peace of mind. It is more accountable to the public because:

  • Its parent company, PayPal, is a public traded company.
  • It provides high transparency by giving tracking details to users through mail and SMS.
  • Xoom received an A+ rating from the Better Business Bureau and is certified by TRUSTe, which ensures it is highly rated.

So, on the security basis, we rate Xoom 10 out of 10, as it is taking enough measures to keep people and their details secure.

Xoom Money Transfer Exchange Rate

Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card
Mobile Wallet

Pay Out Options

Bank
Cash
Home Delivery
Mobile Wallet

Service Mode

 Online

Exchange Rate Type

Fixed

Xoom Money Transfer FAQ's

What is the limit in Xoom?

With Xoom, you need to send minimum amount of USD $10 and maximum amount up to USD $10,000. You can increase your 30 day and 180 day limits by providing additional information to the company.

Discuss this question

Does Xoom Money Transfer offer business transfer?

No. You can only perform personal transfers to your family and friends through Xoom money transfer.

Discuss this question

Can I schedule money transfer in advance on Xoom?

Yes, you can schedule the money transfers in advance at Xoom as it allow future transfers for the recurring transactions.

Discuss this question

How to track Xoom money transfer?

The company will provide you the details of transaction via email and SMS, so you can know when the funds will reach to recipient.

Discuss this question

Alternatives to Xoom Money Transfer

Xoom Money Transfer User Reviews and Ratings

reviews powered by trustpilot

Buen Servicio y garantia

Review published ago

Servicio personalizado y muy eficiente.

by Joma

Buen Servicio y garantia

Review published ago

Servicio personalizado y muy eficiente.

by Joma

Absolute waste of time!!!

Review published ago

This is company is absolute waste of time!. It's supposed to be a quick internet money transactions, or that what it says on their website. Instead starting a transaction attempt on the web is just the beggining of the "adventure" dealing with them. After filling a lot of unneeded additional information to complete the online transaction, the send you an email, informing you that you have to call them for some pointles verificstion, or the transaction will be cancelled. Then it takes hours (if not days) to get someone to answear the phone in yheir call center, to finally some moody assistant cancels you transaction just because he says so!! The worst part is that they still keep your money for days after the transaction is cancelled. With all those questions and "verifications", it felt like im applying for mortgage or loan. Just avoid xoom.com. using a bank transfer through my online banking is faster, easier and might be even cheaper.

by user

Absolute waste of time!!!

Review published ago

This is company is absolute waste of time!. It's supposed to be a quick internet money transactions, or that what it says on their website. Instead starting a transaction attempt on the web is just the beggining of the "adventure" dealing with them. After filling a lot of unneeded additional information to complete the online transaction, the send you an email, informing you that you have to call them for some pointles verificstion, or the transaction will be cancelled. Then it takes hours (if not days) to get someone to answear the phone in yheir call center, to finally some moody assistant cancels you transaction just because he says so!! The worst part is that they still keep your money for days after the transaction is cancelled. With all those questions and "verifications", it felt like im applying for mortgage or loan. Just avoid xoom.com. using a bank transfer through my online banking is faster, easier and might be even cheaper.

by user

Sehr schlechte wechselkurs

Review published ago

Sehr schlechte wechselkurs, es gibt viel günstigere alternativen

by Nizar

Sehr schlechte wechselkurs

Review published ago

Sehr schlechte wechselkurs, es gibt viel günstigere alternativen

by Nizar

I’ve been sending money through money…

Review published ago

I’ve been sending money through money wallet thought they were fast. But no you go through verification process which gets you mad and then they say there’s a delay on the other end. Which went on for 3 days. Then I cancelled the transaction but they can’t because they have to wait for the PARTNERS REPLY. No one use it please there customer service team don’t understand and they sit on your money good job its only 30 quid 😂

by Shaz

I’ve been sending money through money…

Review published ago

I’ve been sending money through money wallet thought they were fast. But no you go through verification process which gets you mad and then they say there’s a delay on the other end. Which went on for 3 days. Then I cancelled the transaction but they can’t because they have to wait for the PARTNERS REPLY. No one use it please there customer service team don’t understand and they sit on your money good job its only 30 quid 😂

by Shaz

Not fast, sits on your money

Review published ago

Xoom takes as long if not longer than a bank transfer and given the poor conversion rate they give, costs quite a bit more. Even if they advertise instant transfers, in reality it tends to take much longer. Customer service is unhelpful and apathetic.

by Jan

Could it be racial profiling?

Review published ago

Could it be racial profiling? All I wanted was to send money to my family back home in an efficient, secure, and quick manner, and all I got was unresponsive and clueless customer service which kept on asking for documents for verification, which I happily provided. Yet, each time they came back citing that the bank statement is incomplete and that I should ask my bank for a complete bank statement. I asked them to define "complete", but the poor customer service employee didn't know the answer and kept apologizing asking me to ask the bank instead. The statement, for the record, included the address, the transactions of the past month, and my account number. What else could be needed?! Not to mention that I am a regular user of Paypal and this is supposed to be a Paypal service. Judging from all the nice reviews, I am suspicious the first world citizens wouldn't get such shameful scrutiny, which effectively blocks us, the citizens of the other worlds. I cancelled the transaction and it is still in limbo ever since for this slow and inefficient Paypal service.

by Monty

Deceptive advertising, keeps your money in limbo

Review published ago

Advertises quick transfers and their relationship with paypal, but blocks your money for days and offers no support. Do not use this service if you actually need your money.

by Andrei Stan

Fast & reliable

Review published ago

Fast & reliable. Updating from time to time. From: Leonora dela Cruz

by leonora

HORRIBLE

Review published ago

Horrible. Just horrible. The verification process was awful. Was on the phone talking to 20 different people on 20 different occasions over the span of two weeks and STILL was being asked for things I had already correctly provided to verify my account to start sending money. Way too much needed to verify an account and pathetic service. Using another service now that literally needs your email to verify and not all the crap this thing needs. Never using again and would not recommend to anyone

by Abs

Worst service ever.

Review published ago

I did a transfer last week on Tuesday the recipient never received the money. On the account it state that I have been cancel this Saturday. No one is answering my email what did happen wrong and where is my money? My bank statement say that the money has been debit. My family is waiting for that money for treatment. This is the worst money transfer company I ever used. I will never used this services. Please avoid them. It a waste of time and money.

by Mel

Für 300 Euro nur 22000 arg…

Review published ago

Für 300 Euro nur 22000 arg Pesos🤦‍♂️🤦‍♂️🤦‍♂️ Bei WU 300 Euro 26000 arg Pesos👍👍👍 Merkt ihr was Leute ??? Mal so eben 4000 Pesos weg ge zoomt Das ist verarschung

by Ingo Meis

Thank you xoom.com

Review published ago

Thank you xoom.com

by Joel

DO NOT USE XOOM READ THIS BEFORE YOU…

Review published ago

DO NOT USE XOOM READ THIS BEFORE YOU USE IT. I have used Xoom to transferee money for a purchase from a Facebook marketplace which has turned out to be a scam, after realising that is something fishy is going on with the seller, I have decided to phone xoom, to request cancelation, Where some clueless and incompetent staff try to cancel transaction and this is within around 5 minutes after transaction is made so they claimed they have to communicate with London office etc and eventually they have failed to cancel transaction. This all meant that my money has gone to the scammer and is long gone. After number of calls and rude staff was telling me I shouldn’t be sending money to someone I shouldn’t know and escalating matter to the management which also has declined the cancelation and manager confirming that they cannot do anything about it. And that’s how my £140 has gone to the scammers from the marketplace due to incompetent staff and poor Xoom procedures. I will never ever use Xoom again and I would suggest better of using transferwise as they have better rates and they have professional staff.

by Milvydas Povilis

Einmal und nie wieder !

Review published ago

Eine Überweisung von 20.000 Euro nach Thailand. Fragen und Dokumente.Irgendwann hab ich gefragt ob Xoom auch die Geburtsurkunde meiner Urgroßmutter haben möchte. Dann 6 Tage Funkstille. Auch telefonisch nicht erreichbar Die Telefonate davor waren in so einem üblen Deutsch das man sie kaum verstehen konnte. Keine Antworten auf meine Mails ! Zum Glück konnte ich das Geld zurückbuchen. Ich habe vor Angst drei Tage nicht geschlafen.

by Phanwimon

This company is the worst

Review published ago

This company is the worst. And its a long story. I had used them originally before they were bought by paypal and did not have an issue. I was originally sending small amounts when I needed to send a large amount to pay a large hospital bill. When I had tried to send the amount(3000) to my relative who is in the hospital fighting cancer they immediately called me and interrogated me. It was literally an interrogation. They asked way too many personal questions. How am I related? Have you ever met this person? When? I stammered threw my answers sweating! I felt like I had done something horrible. They asked me if I have another email with them. I told them I have a paypal email. By then I was shaking! I could not think straight. They then told me I was banned from their web site FOR LIFE. I was stunned. I asked what do I need to do to rectify the situation. They would not tell me because of "security" reasons! I told them that was crazy! How can I fix the issue if I don't know what I did wrong? I was speechless. It was one of the worst experiences in my life. I would still do business with them if they would tell me what I need to do to rectify the situation. Its is really really bad when a customer is TERRIFIED trying to send money to help a relative. What does one do when their relative has a hospital bill of 17,000 and you can't send money to help??? I am now going to my local bank where it takes TIME to go to the bank,set up a account to transfer and probably will need to go to the bank every time I need to send money! That was the reason I went to XOOM was to not waste time going to my local bank. I am now afraid my bank will interrogate me as well!! I hope no one else has to go through the same thing as I did..

by Steve

My Personal Experience

Review published ago

Xoom is fastest means of sending money in my experience. It is cheap, convenient both to the sender and the one receiving. Generally, it is a timely solution to all those who want to send money to their loved ones and friends, etc.

by Aloysius

Fast reliable service..love it!!

Review published ago

Fast reliable service..love it!!

by Doreen

Very good service

Review published ago

Very good service

by Bertha

Refused service with no explanation

Review published ago

I tried to make my first xoom transaction on Dec 11th. It seemed to work, but the recipient never received the money. On December 29th Xoom sent me an email saying that they needed to verify my account. I gave them all the information that they required, but on February 10th, they still hadn't verified my account, and then put a "restriction" on it. When I asked about the restriction, they just said "we cannot verify your account, sorry". As far as I can understand it, they wanted proof of address for the address I was shipping to, in Germany, and not my address, in Canada. They refused my address, and then essentially locked my account. I was able to provide proof of residency of family at the German address, but they simply sent me a letter saying that the restriction won't be lifted. No money lost, but a huge waste of time, and harm was done because the money didn't arrive. 0 stars.

by Myname

The worst service I have ever received

Review published ago

The worst service I have ever received. Immediate.. Rubbish. If its not there they tell you wait 10 days, then jump through hoops to get it back. FIND SOMEONE ELSE DO NOT USE THEM

by Mr Brown
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Xoom Money Transfer Company & Contact Info

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Email:- -
Phone:- 00 1 415-395-4225
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