Xendpay Reviews

All the useful information that you need to know before sending money with Xendpay!

8.4 score based on 3626 reviews

Overview

XendPay is a London based money transfer company which was established in 2005. It aims to reduce the cost of international money transfer whilst still maintaining the best possible customer service. It supports bank account money transfer globally from Europe. Some of the key features are -
  • Good exchange rate
  • Safe and fully regulated
  • Good customer service

Pricing : How much does Xendpay cost?

There are 3 types of charges which may occur:

Transfer fee:

we have a Pay What You Want model which applies for transactions up to £2000 per annum or equivalent in your payment currency (or up to £4000 for business clients).When the PWYW feature is available, We suggest a fee for you to pay but ultimately you choose how much. Our transfer fees are then discretionary.

Delivery fee:

We use different service providers ie. Banks and other financial services for different delivery methods. Most are free but some have a small charge;

  • Bank transfer delivery: free.
  • Mobile wallet delivery requires a charge which may vary depending on your payment amount.

Payment fee:

These are charged by our partners i.e. Credit card companies. These charges vary according to your payment method;

  • Local bank transfer:Free.
  • Debit card :Free in Europe / 2.6% of your payment amount in all other countries.
  • Credit card: 1.7% of your payment amount in Europe / 2.6% of your payment amount in all other countries.
  • SOFORT: £1.50/€2.00 for any amount.

Transparency: Does Xendpay have any hidden fees?

No hidden fees.

Transfer Speed: How long does it take to send money through Xendpay?

The delivery time depends on which currency the sender wants to remit to the recipient country.

Generally EUR, GBP and USD are sent to the recipient on the same day that we receive the funds (except for payments on the weekend which will be sent on the next working day). If the payment is made after 2pm British Time it is possible that the banks will not process on the same day. The recipient will then recieve the money on the next working day. Below is an example of this scenario:

The sender wants to transfer money (1000€) from France (Euro) to the UK (GBP)

  • He makes the transaction at 11am paying by card: His beneficiary will receive the 1000€ on the same day
  • He makes the transaction at 5pm paying by card: His beneficiary will receive the 1000€ on the next working day

All other currencies arrive two working days later if the payment is made early enough, if not, three days later.

Security : Is Xendpay Safe?

  • Registered Company
  • Trusted Company
  • Financial Conduct Authority (was the FSA)
  • HM Revenues and Customs
  • Data Protection
  • Client Funds held in Barclays Client Account
  • Online Security a very high priority

Coverage: How many Countries & Currencies does Xendpay support?

Europe

Albania, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom

Africa

Algeria, Botswana, Egypt, Ghana, Kenya, Madagascar, Mauritius, Morocco, Namibia, Nigeria, Seychelles, South Africa, Tunisia, Uganda

Asia

Bangladesh, Cambodia, China, Hong Kong, India, Indonesia, Japan, Malaysia, Nepal, Pakistan, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

The Americas

Caribbean:

Barbados, Dominican Republic

Central America:

Costa Rica, El Salvador, Guatemala

North America:

Canada, Mexico, USA

South America:

Argentina, Brazil, Chile, Colombia, Ecuador, Paraguay, Venezuela

Oceania

Australia, New Zealand

Middle East

Bahrain, Dubai, Israel, Jordan, Kuwait, Qatar, Saudi Arabia, United Arab Emirates

Xendpay User Reviews and Ratings

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Excellente transaction

Review published ago

Excellente transaction, 2 jours et les fonds sont disponibles en Thaïlande.

by Alain

Excellente transaction

Review published ago

Excellente transaction, 2 jours et les fonds sont disponibles en Thaïlande.

by Alain

EXCELLENT, BUT REFER YOUR FRIENDS TOO

Review published ago

I have been using Xendpay for transfers to Ghana for more than a year, and I have made more than thirty (30) transfers. I regret I didn't discover this transfer service earlier when I kept wasting time and money using the Western Unions, the Moneygrams, the UnityLinks, the SmallWorlds and the Worldremits. I partly blame Xendpay because they don't actually advertise their service, and I also blame my friends who knew about Xendpay but never told friends about it. We need to keep referring friends to help them save money and time because presently there is no better service out there (at least for transfers to Ghana; I don't know about transfers to other countries).

by FRANK

EXCELLENT, BUT REFER YOUR FRIENDS TOO

Review published ago

I have been using Xendpay for transfers to Ghana for more than a year, and I have made more than thirty (30) transfers. I regret I didn't discover this transfer service earlier when I kept wasting time and money using the Western Unions, the Moneygrams, the UnityLinks, the SmallWorlds and the Worldremits. I partly blame Xendpay because they don't actually advertise their service, and I also blame my friends who knew about Xendpay but never told friends about it. We need to keep referring friends to help them save money and time because presently there is no better service out there (at least for transfers to Ghana; I don't know about transfers to other countries).

by FRANK

excellent

Review published ago

excellent. Also the fact that you can speak with someone, a human being, as apposed to a machine is very important

by Sarah

excellent

Review published ago

excellent. Also the fact that you can speak with someone, a human being, as apposed to a machine is very important

by Sarah

Sending money abroad

Review published ago

A great experience with sending money abroad. Good exchange rates as well as good customer service.

by Lukas

Sending money abroad

Review published ago

A great experience with sending money abroad. Good exchange rates as well as good customer service.

by Lukas

First Experience & Worst Experience

Review published ago

I transferred 500 USD from Saudi Arabian account to Australia. Its been 14days now and still waiting to receive at beneficiary Account in Australia. However Xendpay shows the transaction as complete. Not sure which other third parties are involved and how this actually works The claim of transfer within 2-3 days doesnt seem to be correct. Xendpay should be taking full responsibility of transfer and should be in a position to answer if something goes wrong with any details of transfer Also, Replies in emails are not convincing at all. It doesn't provide any details about reason for failure / delay of transaction

by mohammad hussain

As last year You and your dealers are …

Review published ago

As last year You and your dealers are fast, cheerful and polite. Your Rates are always close to the bank rate, not the tourist rates, your fees are always reasonable and transfers are always quickly dealt with. Thank You

by Peter

Money not arrived yet

Review published ago

I transferred some money, the transaction is closed since the 29th of Jan but the money hasn't arrived yet on my other account... What can I do to locate the money? An employer of Xendpay told me that the transaction has been successfully processed but I can't see anything "from the success" if the money doesn't arrive... How long can it take until money will be transferred? More than 5 days after the process is closed? Can the process be rejected so that I get the money transferred to my other account or what else can be done? Looking forward to hearing from you

by Alexandra

Fast and smooth payment but customer service to be improved

Review published ago

Fast and smooth payment. Very convenient to use the website and app. Customer service need improvement in terms of responding to requests. The responses are not always complete and supportive

by MOHAMED

A shoddy service that fails on so many levels.

Review published ago

First transaction couldn't complete for some technical reason. After a couple of days they had it fixed and the payment went through without a hitch. Second payment wouldn't go through as beneficiary's swift code was not being accepted. Checked with beneficiary and swift code was correct but still wouldn't go through. Got in touch with Xendpay and at the end of the next work day got a reply asking for transaction number but as a transaction had not completed there was no number to give them. Then another day passes with no contact at all. This service is unreliable for business use. It just doesn't work and the customer care is shoddy at best. If you are a business and need reliable transfer of funds you'd be better off avoiding this company.

by Nigel Evison

A Great Exchange and Currency Transfer Service.

Review published ago

I’ve used Xendpay regularly to pay family bills in Scandinavia and have found their service to be cost effective, timely, simple to use and reliable.

by ColinFisher

mes transferts ne marchent plus depuis un mois

Review published ago

J'ai utilisé Xendpay avec ma carte bancaire depuis la France, pendant longtemps sans aucun problème. Malheureusement, et depuis un mois je n'arrive plus à transférer car j'ai une erreur : "transfert annulé" malgré que l'authentification bancaire a reussi aprés la saisie de mon code SMS pour authentifier la transaction. J'ai appelé plusieurs fois et à chaque fois ils me disent que c'est ma banque qui a refusé le transfert, et quand j'appelle ma banque elle me dit que tout est OK . Ils me disent que c'est à cause de mon PC qu'ils n'arrivent pas à le localiser , j'ai essayé à partir de mon pc de la maison de mon smartphone et c'est toujours le meme problème, c'est pourtant le meme pc que j'utilise depuis longtemps il semble aussi qu'ils ont changé de prestataire Monétique et peut etre que le probleme se situe chez lui, mais ils ne veulent pas reconnaitre que c'est de leur coté que vient le probleme Je ne comprends pas pourquoi le service technique Monétique n'analyse pas le probleme d'échange avec ma banque pour diagnostiquer le probleme ! c'est désespérant

by Mohamed

Transaction went very well

Review published ago

Transaction went very well, I couldn't complain even if I wanted to! Will definitely use again.

by Stan

Excellent service

Review published ago

Excellent service, money arrived next day.

by Chris

Ease of use

Review published ago

I found an article about this company on the BBC website. I made a transfer over the weekend and it reached another country on the next working day, Monday. Quite simple to use and no need to phone anyone or wait on the line to send the cash. I have not had to speak with anyone at this company at anytime so much more convenient than the old fashioned way I have been sending money. The other company I used charged 6 cents per £100, this company was around 0.5 of one cent, small charge to send so all seems good. Process is, you join, then list bank details of where you want to send cash, they email reference number and give you their bank details (xendpay), you transfer to their account, they confirm transaction by email. Once set up all is as quick as it could be at the moment.

by Mark

Excellent and fast service with minimum …

Review published ago

Excellent and fast service with minimum fees.

by Anubhuti

Professional and Fast

Review published ago

I am using Xendpay for last two years but i must tell this time it was very professional and fast. I got my money within 2 days and i was updated regularly on the status. Thank you

by Girish

Other sites are offering better …

Review published ago

Other sites are offering better transfer rates than xendpay. It requires 3 days for transfer while transferwise ia transferring in less than 2 hrs.

by DHIRAJ

Excellent

Review published ago

Easy to set up an account and much quicker than comparable companies out there.

by Dode

Good service but fees are not consistent

Review published ago

Service quick and efficient and customer service, when needed, is readily available and very helpful. Only strange aspect is the fee-charging arrangement which can be confusing and, when applied, can make the service more expensive than the headline exchange rates suggest.

by Derek Buttivant

No problems

Review published ago

A fairly painless account setup. The verification of documents seemed to take a couple of days longer than advertised so I would bear that in mind for anyone in a hurry! I set up the account to send USD to Cambodia for a holiday deposit. Cambodia seems to be a difficulty for some other internet transfer companies but this transaction with Xendpay went easily, apart from my credit card company blocking the payment until they had received confirmation from me. Better that than being scammed! Xendpay took 4 days to get the money to the recipients account, but this includes a weekend with a 7 hour time difference. All in all I am happy!

by Mr Wilson
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Xendpay Transfer Process

  1. Log in or set up a free account

  2. Enter your transfer details

  3. Enter your recipient’s details

  4. Make your payment

  5. Track the transaction

Transfer Type And Modes

Pay In Options

Bank
Credit Card
Debit Card
Mobile Money

Pay Out Options

Bank
Mobile Money

Service Mode

 Online

Exchange Rate Type

Fixed

Xendpay Company & Contact Info

Type:- International Money Transfer Service
Address:- United KIngdom
Service Info:- +44 20 7220 8158
8:30am – 5:30pm
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