Xendpay Review- Uncluttered Way to Transfer Money 2019

All the useful information that you need to know before sending money with Xendpay!

5 stars based on 5682 reviews

Overview

Xendpay is an international money transfer company which has been backed by RationalFX, its sister concern. The company was founded by Mr Rajesh Agrawal, an Indian migrant and ethical entrepreneur. Its goal is to provide international money transfer services at reduced cost to millions of migrants around the world. Some significant benefits of Xendpay are:
  • Xendpay Exchange Rates are Highly Competitive
  • Pay What You Want as Fee
  • Global Transfer Access
  • Multilingual Customer Support

Exchange Rate IQ’s Review of Xendpay

Overall rating
8 /10

Founded in the year 2011 under RationalFX, which initially provides foreign exchange and wire transfer, Xendpay aims to cut down the expenses of money transfer. It is a UK-based company which offers services in 205 countries in 51 currencies with more than 2968 currency pairs. Xendpay is a PSD agent and registered with the Information Commissioner’s Office under the Data Protection Act, 2018.

The company offer both personal and business transfers, where it has launched “Pay What You Want” model of the fee. Here the fee applies on personal transfers is up to £2,000 per annum or its equivalent in other currencies. For the increased limit of business transfer, the rate is up to £4,000 per annum. Under this feature, Xendpay suggests currency exchange fees, where you ultimately decide how much you pay. Once you have exceeded these limits, you have to start paying nominal fees.

Xendpay has been providing customer assistance to its users in the business hours in various countries, according to their timings. It does not offer 24*7 customer assistance to the users.

Pricing : How much does Xendpay cost?

7 /10

Transfer Fee

Xendpay has a unique feature of “Pay What You Want” for its users. Here they can pay up to £2,000 per annum or its equivalent in other currencies for free. Above that, it charges a low transfer fee depending on the currency and country you are sending funds to. In most of the cases, the fee is in between 0.45% to 1.40% of the total amount. While in the business transfers, clients can pay up to £4,000 per annum. Above it, they have to pay the nominal fee, as asked by the company.

Xendpay Exchange Rate

The exchange rates offered by Xendpay is tended to be stronger than most of the banks and other money remittance companies.

Any Other Fee

If the clients are sending money to any mobile wallet, then they have to pay a higher fee which also includes the delivery fees other than a transfer fee. If the payment is made through credit card, then you have to pay 1.7% fee if you are in Europe and 2.6% from other parts of the world. However, the debit card payments are free in Europe, while cost 2.6% in rest of the world.

Xendpay scores 7 out of 10 from Exchange Rate IQ as it is not one of the cheapest options available and also does not offer any promo codes to its users.

Transparency: Does Xendpay have any hidden fees?

7 /10

Hidden Fee

Once you enter the amount in your currency, Xendpay will change it in the currency you want to send to, without any hidden fee. It will also provide the details of the fees that you need to pay while doing the transfer once you choose the sending option.

Tracking Details

Xendpay provides notification for every stage of the transfer through email. You will receive the notifications when Xendpay receives the money and also when the funds are delivered to the recipient. Besides this, one cannot cancel the orders once placed unless you contact the customer care before the end of one business day.

As per experts of Exchange Rate IQ, Xendpay has no hidden fee and excellent tracking procedure but does not provide on-click cancellations; therefore, it deserves 7 out of 10 in this head.

Transfer Speed: How long does it take to send money through Xendpay?

6/10

The time by which the recipient has received money varies on Xendpay. It all depends on the mode of payment as well as currency and country you are paying money to.

Generally, Euro (EUR), Great Britain Pound (GBP), and the United States Dollar (USD) are sent to the recipient on the same day, except in the case of the weekend. If the payment is made after 2 PM British Time, then it is possible that the banks will not process on the same day. So, the recipient will receive the money on the next working day.

In other currencies and countries, the recipient will receive the amount in 3-5 working days, depending on the working hours of the countries as well as banks. This is a long time, and therefore, Exchange Rate IQ provides it 6 out of 10 rating.

Security : Is Xendpay Safe?

8/10

Cybersecurity is one of the most important features of the online remittance service providers. Similar is Xendpay, which is using the same technology and security as online banking systems.

  • It acts as an agent to RationalFX, which is regulated by the UK Financial Conduct Authority (FCA).
  • It is also registered with Her Majesty’s Revenue and Customs (HMRC).
  • It uses secure web site protocol called SSL as a server.

If anyone is making the card payment, then all the security code and password are hidden, encrypted and not visible to Xendpay. RationalFX has also appointed Money Laundering Reporting Officer (MLRO). All this security is good, but it has not been providing any physical security, so that we will rate 8 out of 10 to Xendpay.

User experience of Xendpay

8/10

Xendpay is a money remittance company which offer great rates and little fee for sending money till a particular limit. It is a part of Rational Group and sister concern of RationalFX. Xendpay has a very high percentage of excellent reviews by its customers. Some of the various positive and negative points of Xendpay listed by customers are:

Positive:

  • Its pay what you want option.
  • It has been highly secured which includes 256-bit SSL encryption with a 2048-bit signature.
  • iPhone App (you can download Xendpay App here)

Negative:

  • No android app is available.
  • Slow transfer speed.
  • Very limited payment and delivery options.

With Xendpay Money Transfer, one can send money from the debit card, credit card, and bank account. It also supports SOFORT payments in some of the countries. It does not accept crypto currencies, money market instruments and SWIFT transfers. One can send money from $1 to $9,000 before verification. After verification, one can send up to $100,000 yearly.

If we talk about the Xendpay contact and customer assistance, then it is not offering 24/7 services, but offer in different countries according to their business hours. These details are listed in the table below:

Language Phone number Hours of Operation
English +44 (0)20 7220 8158 8:30am to 5:30pm GMT (Monday to Friday, excluding UK Bank holidays)
French +33(0)3 59360102 9:30am to 6:30pm CET (Monday to Friday, excluding UK Bank Holidays)
+44 (0)20 7220 8195 9:30am to 6:30pm CET (Monday to Friday, excluding UK Bank Holidays)

Besides all this, the company has been offering its website in five different languages. This includes English, French, German, Spanish and Polish. It offers personal and business transfers but not charity, where it can expand its business growth.

On overall user experience, Exchange Rate IQ’s experts rate Xendpay 8 out of 10. So, if you are looking for transferring money through Xendpay login here.

Coverage: How many Countries & Currencies does Xendpay support?

8/10

With Xendpay, one can transfer to 205 countries in 51 currencies which also include Nigeria, Kenya and the Philippines. One can send money through the bank account, cards or directly to the mobile wallet.

It also offers SOFORT payments in Austria, Belgium, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Poland, Slovakia, Spain, Switzerland and the UK. SOFORT is a real-time bank transfer payment which can be used to transfer funds directly to merchant by shoppers. Some other countries where Xendpay sends money to are provided in the table:

Japan India Pakistan Mauritius China
Costa Rica Qatar Nepal New Zealand Brazil
Canada Bulgaria Norway Vietnam Jordan
Hungary Hong Kong Ghana South Korea South Africa and more

Some of the currencies which are supported by Xendpay are:

GBP INR YEN USD
EUR HUF KES ZAR
AED AUD DKK BBD and more

The company is covering many countries of Asia, Europe and the Americas, but not of Africa. So it has still many countries to cover where it can grow and provide its services worldwide. Hence, we provide 8 out of 10 for its currency and countries coverage.

Xendpay User Reviews and Ratings

reviews powered by trustpilot

Safe and helpful

Review published ago

Safe, highly efficient and transparent. I fully recommend

by Oliver Drenesto

Safe and helpful

Review published ago

Safe, highly efficient and transparent. I fully recommend

by Oliver Drenesto

Quick and easy to use

Review published ago

Quick and easy to use

by Houssem

Quick and easy to use

Review published ago

Quick and easy to use

by Houssem

International Transfer Like Tracer Bullet..!!

Review published ago

International transfers like a tracer bullet

by Ravichandran

International Transfer Like Tracer Bullet..!!

Review published ago

International transfers like a tracer bullet

by Ravichandran

excellent service

Review published ago

excellent service

by Tony

excellent service

Review published ago

excellent service

by Tony

Excellent

Review published ago

Excellent, fast transfers, good exchange rates

by Isabelle

Excellent service!

Review published ago

I have been using Xendpay for a couple of years now and have always experienced the most reliable efficient service. Transfers are completed unbelievably fast and I can recommend this company without hesitation

by Dirk

Smooth Experience

Review published ago

The process of money transfer was smooth, however I would like xendpay to have same currency transactions. (For ex: Euro to Euro transfer).

by Upendra

Ilona

Review published ago

Great company

by Ilona

Poor Customer Service

Review published ago

I have used Xendpay few times, website and transfer service is good, but for my last transfer i used a new card and the transfer was kept on hold, been advised that i can only use 2 cards to send money. I found this to be a little inefficient as a person can hold more than 2 bank accounts or cards and can use any card to pay. Importantly the customer service is poor as the emails i have been receiving are not very professional. I tried ringing but couldnt get my issue sorted as i have been asked to wait for the email reply. This is good for only few times use but not many transactions. I will stop using this now after my last transfer gets through.

by NK

Fiable

Review published ago

Fiable, rapide, pas cher. Parfait !

by Tien PHAM

Xendpay is the best so far for me…

Review published ago

Xendpay is the best so far for me sending money to South Africa good rates it's quick what they tell you that your recipient us going yourecieve it's true ecxactly I'm thrilled to be using Xendpay they mean all to me their service so far ticks all the boxes for me

by molly ndimande

Best broker there is

Review published ago

Tried also currencies direct and this xenfpay is cheaper and by far easier to use. Huge difference in adding payee which is almost unusable in currencies direct. Great job xendpay!

by Maciej

Good service

Review published ago

Good service

by Lokesha

Best in the market.

Review published ago

Easy to use. Quick and cheap.

by Raj A

Xendpay provides fast and reliable way…

Review published ago

Xendpay provides fast and reliable way to transfer my money. Transfer rate is also high compare to other vendors.

by Manikanta

Great service easy to use

Review published ago

Great service easy to use. Have used for the last few years.Would recommend to friends.

by Linda Dennis

Reliable

Review published ago

Reliable, easy to transfer. But mobile website needs improvement as it doesn't offer flexibility to edit commission unlike through web browser

by Bhanu surendra

Good experience with xendpay

Review published ago

I got a good experience with xendpay. I never got any problem with it. The online platform is easy to use, reliable with confirmation email of your transaction they send you and the funds are usually sent in 3 days. The rate is fine but I think the fees are a little bit expensive.

by MLaure Dx

Best service provider for money transfer needs

Review published ago

I was having bad thinking about Xendpay because i was not clear but now honestly if you choose this service provider means you got the right place for your money transfer needs. Since the time i placed my order all was my mistake and i blamed them for the same and wrote a bad review here but just now i come to know that i made mistakes twice still they are very polite and humble with me to get all the things right... So finally i will raise thumbs for Xendpay...

by Irshad Raja

Customer service can be improved.

Review published ago

I changed my rating from 1 star to 3 stars. First of all I sent money from Europe to Afrika. After a month the money still didn't arrive. The problem was, after I did the transaction I received an email that the transaction is in progress. So I was waiting. Some hours later another email arrived that further details were needed. Unfortunately I didn't see this email nor did I expect it since they wrote it is in progress now. That was my very own error. Unfortunately in my account nothing was indicated about that. Just that it is still in progress. So I wrote an email via xendpay's website. Unfortunately nobody replied. After about two weeks I called. A very friendly man answered and apologized for the delay. He wanted to find the problem to come back to me. He wrote me two emails that he is in contact with another department and he will come back to me. But he didn't. After a month after transferring I wrote a review here. Very soon another very friendly guy called to help me. Indeed he told me that I have missed an email and solved my problem. Why I changed from 1 to 3 stars? Because of my mistake the money didn't arrive fast. And why did I not rate with 5 Stars? Because from a customer service I expect fast help. Even if it was my mistake. That is why you have a customer service to help you. But one month waiting is too long. There's room for improvement.

by Matthias
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Xendpay Transfer Process

Step-By-Step Guide to Transfer Funds with Xendpay Money Transfer

  1. Go to the website of Xendpay.

  2. In the mid of the home page, you will find “Send Money Now”.

  3. You will be redirected to a new page.

  4. Here if you are an existing user, log in. If you are a new user, then sign up.

  5. After signing up, enter all the personal details.

  6. Select the type of account personal or business.

  7. Enter the bank account or any card details.

  8. Enter the recipient details.

  9. Re-check all the details and make the payment.

  10. Track the details of your transfer on the dashboard.

Transfer Type And Modes

Pay In Options

Bank
Credit Card
Debit Card
Mobile Money

Pay Out Options

Bank
Mobile Money

Service Mode

 Online

Exchange Rate Type

Fixed