Xendpay Review- Uncluttered Way to Transfer Money 2024

4 stars based on 11311 reviews

Xendpay Review by Exchange Rate IQ

Overall rating
8 /10

Every international money remittance company comes up with the goal of providing its services at low prices and offer better exchange rates than competitors. The same goal is made by Xendpay when Rajesh Agrawal founded it. But what matters is if it is working on its aims or not and therefore, the experts of Exchange Rate IQ have done an unbiased researched on Xendpay, its services, customer satisfaction and reliability.

Xendpay is an international money transfer company which has been backed by RationalFX, its sister concern. The company was founded by Mr Rajesh Agrawal, an Indian migrant and ethical entrepreneur. Its goal is to provide international money transfer services at reduced cost to millions of migrants around the world. Some significant benefits of Xendpay are:
  • Xendpay Exchange Rates are Highly Competitive
  • Pay What You Want as Fee
  • Global Transfer Access
  • Multilingual Customer Support

Review of Xendpay :

Founded in the year 2011 under RationalFX, which initially provides foreign exchange and wire transfer, Xendpay aims to cut down the expenses of money transfer. It is a UK-based company which offers services in 205 countries in 51 currencies with more than 2968 currency pairs. Xendpay is a PSD agent and registered with the Information Commissioner’s Office under the Data Protection Act, 2018.

The company offer both personal and business transfers, where it has launched “Pay What You Want” model of the fee. Here the fee applies on personal transfers is up to £2,000 per annum or its equivalent in other currencies. For the increased limit of business transfer, the rate is up to £4,000 per annum. Under this feature, Xendpay suggests currency exchange fees, where you ultimately decide how much you pay. Once you have exceeded these limits, you have to start paying nominal fees.

Xendpay has been providing customer assistance to its users in the business hours in various countries, according to their timings. It does not offer 24*7 customer assistance to the users.

Pricing : How much does Xendpay cost?

7 /10

Transfer Fee

Xendpay has a unique feature of “Pay What You Want” for its users. Here they can pay up to £2,000 per annum or its equivalent in other currencies for free. Above that, it charges a low transfer fee depending on the currency and country you are sending funds to. In most of the cases, the fee is in between 0.45% to 1.40% of the total amount. While in the business transfers, clients can pay up to £4,000 per annum. Above it, they have to pay the nominal fee, as asked by the company.

Xendpay Exchange Rate

The exchange rates offered by Xendpay is tended to be stronger than most of the banks and other money remittance companies.

Any Other Fee

If the clients are sending money to any mobile wallet, then they have to pay a higher fee which also includes the delivery fees other than a transfer fee. If the payment is made through credit card, then you have to pay 1.7% fee if you are in Europe and 2.6% from other parts of the world. However, the debit card payments are free in Europe, while cost 2.6% in rest of the world.

Xendpay scores 7 out of 10 from Exchange Rate IQ as it is not one of the cheapest options available and also does not offer any promo codes to its users.

Transparency: Does Xendpay have any hidden fees?

7 /10

Hidden Fee

Once you enter the amount in your currency, Xendpay will change it in the currency you want to send to, without any hidden fee. It will also provide the details of the fees that you need to pay while doing the transfer once you choose the sending option.

Tracking Details

Xendpay provides notification for every stage of the transfer through email. You will receive the notifications when Xendpay receives the money and also when the funds are delivered to the recipient. Besides this, one cannot cancel the orders once placed unless you contact the customer care before the end of one business day.

As per experts of Exchange Rate IQ, Xendpay has no hidden fee and excellent tracking procedure but does not provide on-click cancellations; therefore, it deserves 7 out of 10 in this head.

Transfer Speed: How long does it take to send money through Xendpay?

6/10

The time by which the recipient has received money varies on Xendpay. It all depends on the mode of payment as well as currency and country you are paying money to.

Generally, Euro (EUR), Great Britain Pound (GBP), and the United States Dollar (USD) are sent to the recipient on the same day, except in the case of the weekend. If the payment is made after 2 PM British Time, then it is possible that the banks will not process on the same day. So, the recipient will receive the money on the next working day.

In other currencies and countries, the recipient will receive the amount in 3-5 working days, depending on the working hours of the countries as well as banks. This is a long time, and therefore, Exchange Rate IQ provides it 6 out of 10 rating.

Coverage: How many Countries & Currencies does Xendpay support?

8/10

With Xendpay, one can transfer to 205 countries in 51 currencies which also include Nigeria, Kenya and the Philippines. One can send money through the bank account, cards or directly to the mobile wallet.

It also offers SOFORT payments in Austria, Belgium, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Poland, Slovakia, Spain, Switzerland and the UK. SOFORT is a real-time bank transfer payment which can be used to transfer funds directly to merchant by shoppers. Some other countries where Xendpay sends money to are provided in the table:

Countries Supported by Xendpay

Japan India Pakistan Mauritius China
Costa Rica Qatar Nepal New Zealand Brazil
Canada Bulgaria Norway Vietnam Jordan
Hungary Hong Kong Ghana South Korea South Africa and more

Currencies Supported by Xendpay

Some of the currencies which are supported by Xendpay are:

GBP INR YEN USD
EUR HUF KES ZAR
AED AUD DKK BBD and more

The company is covering many countries of Asia, Europe and the Americas, but not of Africa. So it has still many countries to cover where it can grow and provide its services worldwide. Hence, we provide 8 out of 10 for its currency and countries coverage.

Xendpay Transfer Process

How does Xendpay work?

  1. Go to the website of Xendpay.

  2. In the mid of the home page, you will find “Send Money Now”.

  3. You will be redirected to a new page.

  4. Here if you are an existing user, log in. If you are a new user, then sign up.

  5. After signing up, enter all the personal details.

  6. Select the type of account personal or business.

  7. Enter the bank account or any card details.

  8. Enter the recipient details.

  9. Re-check all the details and make the payment.

  10. Track the details of your transfer on the dashboard.

User experience of Xendpay

8/10

Xendpay is a money remittance company which offer great rates and little fee for sending money till a particular limit. It is a part of Rational Group and sister concern of RationalFX. Xendpay has a very high percentage of excellent reviews by its customers. Some of the various positive and negative points of Xendpay listed by customers are:

Positive:

  • Its pay what you want option.
  • It has been highly secured which includes 256-bit SSL encryption with a 2048-bit signature.
  • iPhone App (you can download Xendpay App here)

Negative:

  • No android app is available.
  • Slow transfer speed.
  • Very limited payment and delivery options.

With Xendpay Money Transfer, one can send money from the debit card, credit card, and bank account. It also supports SOFORT payments in some of the countries. It does not accept crypto currencies, money market instruments and SWIFT transfers. One can send money from $1 to $9,000 before verification. After verification, one can send up to $100,000 yearly.

Xendpay Customer Support

If we talk about the Xendpay contact and customer assistance, then it is not offering 24/7 services, but offer in different countries according to their business hours. These details are listed in the table below:

Language Phone number Hours of Operation
English +44 (0)20 7220 8158 8:30am to 5:30pm GMT (Monday to Friday, excluding UK Bank holidays)
French +33(0)3 59360102 9:30am to 6:30pm CET (Monday to Friday, excluding UK Bank Holidays)
+44 (0)20 7220 8195 9:30am to 6:30pm CET (Monday to Friday, excluding UK Bank Holidays)

Besides all this, the company has been offering its website in five different languages. This includes English, French, German, Spanish and Polish. It offers personal and business transfers but not charity, where it can expand its business growth.

On overall user experience, Exchange Rate IQ’s experts rate Xendpay 8 out of 10. So, if you are looking for transferring money through Xendpay login here.

Security : Is Xendpay Safe?

8/10

Cybersecurity is one of the most important features of the online remittance service providers. Similar is Xendpay, which is using the same technology and security as online banking systems.

  • It acts as an agent to RationalFX, which is regulated by the UK Financial Conduct Authority (FCA).
  • It is also registered with Her Majesty’s Revenue and Customs (HMRC).
  • It uses secure web site protocol called SSL as a server.

If anyone is making the card payment, then all the security code and password are hidden, encrypted and not visible to Xendpay. RationalFX has also appointed Money Laundering Reporting Officer (MLRO). All this security is good, but it has not been providing any physical security, so that we will rate 8 out of 10 to Xendpay.

Transfer Type And Modes

Pay In Options

Bank
Credit Card
Debit Card
Mobile Money

Pay Out Options

Bank
Mobile Money

Service Mode

 Online

Exchange Rate Type

Fixed

Xendpay FAQ's

Does Xendpay have its own mobile apps?

Yes. Xendpay is providing an iOS mobile app which you can download here. However, it is not offering an Android app so android users need to make payments from a web browser only.

Discuss this question

What are the charges for sending money via XendPay?

XendPay has a unique ‘Pay What You Want’ feature that enables you to pay flexible amounts of fees. For a start, they do recommend a minimum transfer fee of £3.50 which you can change when making a transfer. They then charge fees for up to £2000 for personal transfers and £4000 for business transfers on an annual basis. In most cases, XendPay charges a fee that falls in between 0.45% to 1.40% of the total amount you wish to send. This amount is equivalently paid in any currency.

Discuss this question

What are the minimum and maximum sending limits of Xendpay?

Xendpay has a high maximum transfer limit, which allows its customers to transfer more money in once.

Xendpay minimum transfer limit: USD$1

Xendpay maximum transfer limit: £100,000

If you are making a card payment, you are allowed to send £5,000 in a single transaction. 

Discuss this question

How can I start sending money via XendPay?

Sending money is just as easy as a few clicks. For a start, you have to pick the amount you want to send and where you want to send it to. Next, you will be obliged to pay what you want as the transaction fee. Note that you will incur some extra fees if you are paying by card and the country you are paying from. After making your payment, XendPay tracking allows you to monitor your transaction from your dashboard and make sure that your money arrives safely to its destination.

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Which documents I need to submit to Xendpay for verifying account?

You need to submit address proof and one identity proof which are issued by the government. Once your account will be verified, you can transfer higher amount.

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How long can it take to send money with XendPay?

The transfer speeds that XendPay offers is dependent on the mode of payment you choose as well as the country you are sending your money to. The EUR, GBP and the USD are sent to your recipient on the same day except if it is the weekend. In other currencies, the transfer usually takes 3-5 working days depending on the working hours of the country.

Discuss this question

Which countries are supported by XendPay for making international transfers?

Once can send money to 205 countries in 51 currencies across the globe. This transfer you can make via the bank account, credit or debit cards and as cash directly to your mobile wallet. To check if your country is eligible for a transfer, you can check their quote form for more details.

Discuss this question

Can I change my recipient’s details once the transaction is confirmed?

Upon confirming your transfer, you cannot change your recipient’s details. This is for security reasons and your own personal benefit. In such a case, you are required to cancel your transaction and create a new one with the correct recipient details. From your dashboard, you can also create a new beneficiary and delete the wrong one.

Discuss this question

Alternatives to Xendpay

Xendpay User Reviews and Ratings

reviews powered by trustpilot

Good and it was great

Review published ago

Good and it was great

by SANDEEP

Good and it was great

Review published ago

Good and it was great

by SANDEEP

XendPay and Rational Foreign Exchange Ltd go into administration

Review published ago

Further to my previous review a few days ago, just in case people are not aware, it has just been announced today that both XendPay and it's sister company which processed the funds (Rational Foreign Exchange Ltd) have 'entered administration' due to declaring themselves insolvent. Here is the pub "On 29 November 2023, Rational Foreign Exchange Limited (RFX) entered special administration under the Payment and Electronic Money Institution Insolvency Regulations 2021. Ed Boyle and Kristina Kicks of Interpath Ltd have been appointed joint special administrators (JSAs)". "A PSD Agent of the firm, Xendpay Limited – which is under common ownership – also entered administration at the same time. The affairs of that firm are being managed by the same insolvency practitioners, Ed Boyle and Kristina Kicks of Interpath Ltd". You should Google 'Rational Foreign Exchange Limited enters special administration' to read the published story by the FCA. You should all read as it explains whom to contact and how to apply for return of your funds (as they were 'safeguarded') in the event of the Company collapsing. Hope this helps!

by JW

XendPay and Rational Foreign Exchange Ltd go into administration

Review published ago

Further to my previous review a few days ago, just in case people are not aware, it has just been announced today that both XendPay and it's sister company which processed the funds (Rational Foreign Exchange Ltd) have 'entered administration' due to declaring themselves insolvent. Here is the pub "On 29 November 2023, Rational Foreign Exchange Limited (RFX) entered special administration under the Payment and Electronic Money Institution Insolvency Regulations 2021. Ed Boyle and Kristina Kicks of Interpath Ltd have been appointed joint special administrators (JSAs)". "A PSD Agent of the firm, Xendpay Limited – which is under common ownership – also entered administration at the same time. The affairs of that firm are being managed by the same insolvency practitioners, Ed Boyle and Kristina Kicks of Interpath Ltd". You should Google 'Rational Foreign Exchange Limited enters special administration' to read the published story by the FCA. You should all read as it explains whom to contact and how to apply for return of your funds (as they were 'safeguarded') in the event of the Company collapsing. Hope this helps!

by JW

Need response from Xendpay

Review published ago

Need response from Xendpay Funds stuck and website down. Xendpay, you need to respond soon if you dont want to get your rating affected with negative reviews here. Send an update to your customers and save yourself.

by AK

Need response from Xendpay

Review published ago

Need response from Xendpay Funds stuck and website down. Xendpay, you need to respond soon if you dont want to get your rating affected with negative reviews here. Send an update to your customers and save yourself.

by AK

I recently made a money transfer…

Review published ago

I recently made a money transfer through Xendpay; however, I am now encountering difficulties accessing the website as it appears to be blocked. This situation is causing me some concern. Could any one assist in providing clarity or support in resolving this matter promptly?

by Rohith

I recently made a money transfer…

Review published ago

I recently made a money transfer through Xendpay; however, I am now encountering difficulties accessing the website as it appears to be blocked. This situation is causing me some concern. Could any one assist in providing clarity or support in resolving this matter promptly?

by Rohith

Xendpay is holding my card payments for…

Review published ago

Xendpay is holding my card payments for transfer to India. They are not responding on emails and even I made isd call which is also not working. Requesting xendpay to please release my savings we need it urgently in India.

by mayank

What has happened to this company??

Review published ago

What has happened to this company, they have over £8600 of my money, a transfer to Euros was ordered on Thursday 23/11. I have neither the Euros transferred as promised or any way of contacting them.

by Lyn

My account is closed and funds aren't…

Review published ago

My account is closed and funds aren't returned back for more than 8 days. Now Xendpay website is down and no one Pickup the call. I am afraid of being scammed by Xendpay.

by Nellai

Is this company went burst or liquidation? No update at all

Review published ago

I had a transaction on 27th November 2023, but now the website is down, and with further updates and response of what's happening to my funds. I had tried to call the customer service and email them, there is no one answered the phone call nor replying the message. I am very worried if they are just taking the customer funds and not going to refund at all if the company is closing down.

by Lisa

I have been using Xendpay since many…

Review published ago

I have been using Xendpay since many years now and suddenly I see the website is down and I am really worried as I made a transaction on 24th Nov and received a confirmation that they received funds but then since yesterday (27th Nov) website says they are not taking new customers, no response on emails or calls and my funds are not sent to beneficiary. What is happening? I am really worried and freaking out as I made a big amount transaction. I don’t know what do to.. can anyone help?

by Rahul Raj

Xendpay not accepting new customers or new funds

Review published ago

Have used Xendpay for many years and all went smoothly until 3-4 months ago when I started to notice that payments were taking longer and longer to reach the recipient, and updates were not showing anything other than 'processing'. Had to chase several times to then suddenly find that 24hrs later funds were received. But have tried since Monday to log on and send funds, but unable to do so as greeted with message 'We are sorry, but all trading operations are temporarily suspended. Please try later'. Was informed they had an issue 'experienced a technical error that has caused a delay in the payments being sent to the beneficiary bank'. Tried to log on this morning to be greeted with, 'We are not currently accepting new customers or accepting new funds. We are also not currently able to return customer funds . We will continue to keep customers updated'. However, it seems that they have suspended Rational Foreign Exchange Limited’s ability to accept new funds and that we (Xendpay) are not currently able to return customer funds held by Rational Foreign Exchange Limited. Xendpay is an Agent and sister company of Rational Foreign Exchange Ltd. So, I guess that explains the current situation many of the recent posters have experienced. UPDATED 29/11/23 Something does not appear to be quite right with Xendpay statement that they have suspended Rational Foreign Exchange Ltd's ability to receive funds and not able to return funds held by them. If you check Companies House register, you will see that Xendpay Ltd and Rational Foreign Exchange Ltd are co-located at exact same address with exact same Directors. In my humble opinion there almost seems to be a 'washing of their hands' .... both sister companies.

by JW

Payment confirmation without paying??

Review published ago

Ive received an email 2 days ago that the funds were sent to the receiver, while the dashboard on the app is showing the transaction is still in progress. I do not know whether the transaction has been finalized or not. I paid a lot of service fee for "Fast transfer by debit card", but after 3 working days the money has not yet been paid. I have since learned that the money (substantial amount) was not paid and operations suspended :( Very bad to steal clients money!!!!

by Estelle

Satisfied customer

Review published ago

Been using Xendpay for a few years & always found them a good way to send money abroad. Better rate than the bank & fairly easy to use online. Guess there are other companies out there but i will stay with these guys.

by Satisfied customer

Transfert de 2862 AUD vers la France…

Review published ago

Transfert de 2862 AUD vers la France soit 1659 EUR le 28 octobre. Le 21 novembre rien n’est arrivé. Impossible de les joindre au téléphone. Aucune réponse à mes messages via leur site. Cela ressemble fort à une escroquerie.

by Jeannine

Fast and efficient.

Review published ago

Very fast to send money to a known recipient. Very staightforward.

by Customer Andrew

My friends have been using this service…

Review published ago

My friends have been using this service for quite some time, this is the reason I tried and it works very well great service !

by bedsat cv

Used many times for regular Bill…

Review published ago

Used many times for regular Bill payments and property purchases, fast and reliable service great rates.

by David McRobb

The process was simple

Review published ago

The process was simple, efficient and speedy and the cost was minimal

by Russell Craig

It is good experience

Review published ago

It is good experience, they are giving current market prize

by Lokesha Channapura Basavegowda

Monies still not released back to me after 10 days!

Review published ago

This is an ongoing review of XendPay. Please do not use them or use them at your peril! Read my previous review. They still have not released my funds back to me after more than ten days! Honestly, I am reporting them to the Financial Ombudsman who are very interested in the case! Really XendPay, we do have controls in the UK!

by Derek

Quick easy payments

Review published ago

Quick easy payments, excellent service.

by ELAINE BROUGH
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