Xendpay Reviews

All the useful information that you need to know before sending money with Xendpay!

8.6 score based on 3900 reviews

Overview

XendPay is a London based money transfer company which was established in 2005. It aims to reduce the cost of international money transfer whilst still maintaining the best possible customer service. It supports bank account money transfer globally from Europe. Some of the key features are -
  • Good exchange rate
  • Safe and fully regulated
  • Good customer service

Pricing : How much does Xendpay cost?

There are 3 types of charges which may occur:

Transfer fee:

we have a Pay What You Want model which applies for transactions up to £2000 per annum or equivalent in your payment currency (or up to £4000 for business clients).When the PWYW feature is available, We suggest a fee for you to pay but ultimately you choose how much. Our transfer fees are then discretionary.

Delivery fee:

We use different service providers ie. Banks and other financial services for different delivery methods. Most are free but some have a small charge;

  • Bank transfer delivery: free.
  • Mobile wallet delivery requires a charge which may vary depending on your payment amount.

Payment fee:

These are charged by our partners i.e. Credit card companies. These charges vary according to your payment method;

  • Local bank transfer:Free.
  • Debit card :Free in Europe / 2.6% of your payment amount in all other countries.
  • Credit card: 1.7% of your payment amount in Europe / 2.6% of your payment amount in all other countries.
  • SOFORT: £1.50/€2.00 for any amount.

Transparency: Does Xendpay have any hidden fees?

No hidden fees.

Transfer Speed: How long does it take to send money through Xendpay?

The delivery time depends on which currency the sender wants to remit to the recipient country.

Generally EUR, GBP and USD are sent to the recipient on the same day that we receive the funds (except for payments on the weekend which will be sent on the next working day). If the payment is made after 2pm British Time it is possible that the banks will not process on the same day. The recipient will then recieve the money on the next working day. Below is an example of this scenario:

The sender wants to transfer money (1000€) from France (Euro) to the UK (GBP)

  • He makes the transaction at 11am paying by card: His beneficiary will receive the 1000€ on the same day
  • He makes the transaction at 5pm paying by card: His beneficiary will receive the 1000€ on the next working day

All other currencies arrive two working days later if the payment is made early enough, if not, three days later.

Security : Is Xendpay Safe?

  • Registered Company
  • Trusted Company
  • Financial Conduct Authority (was the FSA)
  • HM Revenues and Customs
  • Data Protection
  • Client Funds held in Barclays Client Account
  • Online Security a very high priority

Coverage: How many Countries & Currencies does Xendpay support?

Europe

Albania, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom

Africa

Algeria, Botswana, Egypt, Ghana, Kenya, Madagascar, Mauritius, Morocco, Namibia, Nigeria, Seychelles, South Africa, Tunisia, Uganda

Asia

Bangladesh, Cambodia, China, Hong Kong, India, Indonesia, Japan, Malaysia, Nepal, Pakistan, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

The Americas

Caribbean:

Barbados, Dominican Republic

Central America:

Costa Rica, El Salvador, Guatemala

North America:

Canada, Mexico, USA

South America:

Argentina, Brazil, Chile, Colombia, Ecuador, Paraguay, Venezuela

Oceania

Australia, New Zealand

Middle East

Bahrain, Dubai, Israel, Jordan, Kuwait, Qatar, Saudi Arabia, United Arab Emirates

Xendpay User Reviews and Ratings

reviews powered by trustpilot

Good service.

Review published ago

Have used Xendpay a number of times to transfer funds to my daughter who is studying in China. Payment model is innovative (it suggests what it thinks is a fair price - and there's no need to change this, it's very reasonable) and exchange rates are good. The money usually gets to the recipient in 3 working days. Payments to China can be tricksy, and this is where some companies would fall down. Very happy to say that Xendpay have provided good, personal service on my last transaction, which failed due to no fault of their own. They usually respond to messages within the day (or next day), and phone support is remarkably hassle free. This is, of course, how it should be, but how many companies give you the royal run-around the second you fall out of a standard process? I don't usually bother writing reviews, but it's a thumbs up from me.

by Fiddlesticks

Good service.

Review published ago

Have used Xendpay a number of times to transfer funds to my daughter who is studying in China. Payment model is innovative (it suggests what it thinks is a fair price - and there's no need to change this, it's very reasonable) and exchange rates are good. The money usually gets to the recipient in 3 working days. Payments to China can be tricksy, and this is where some companies would fall down. Very happy to say that Xendpay have provided good, personal service on my last transaction, which failed due to no fault of their own. They usually respond to messages within the day (or next day), and phone support is remarkably hassle free. This is, of course, how it should be, but how many companies give you the royal run-around the second you fall out of a standard process? I don't usually bother writing reviews, but it's a thumbs up from me.

by Fiddlesticks

great

Review published ago

great experience with xendpay

by Shishir

great

Review published ago

great experience with xendpay

by Shishir

Easy and transparent way to make…

Review published ago

Easy and transparent way to make foreign currency payments. I would definitely recommend.

by Simon

Easy and transparent way to make…

Review published ago

Easy and transparent way to make foreign currency payments. I would definitely recommend.

by Simon

Simple to use

Review published ago

Simple to use. Kept informed of rate changes. Considerable savings on charges compared to banks. Highly recommended.

by Paul Hyde

Simple to use

Review published ago

Simple to use. Kept informed of rate changes. Considerable savings on charges compared to banks. Highly recommended.

by Paul Hyde

I would use this service every time now.

Review published ago

I would use this service every time now.

by Julia Sheeran

Exchange

Review published ago

XENDPAY👍Good

by JOHAN

Excellent Money transfer within 3 hours…

Review published ago

Excellent Money transfer within 3 hours and it was a first transfer.. Excellent

by Ashfaque Ahmed

Gr8 service

Review published ago

Gr8 service. Will be nice if offer transfer free for loyal customers at least :)

by Tushar

Perfect

Review published ago

Very fast and a perfect communication.

by Henri

How can funds arrive in 2-3 days when you don't even send until 3rd day? Very Poor Service

Review published ago

I'm not new to Xendpay I have been using them since 2016, however the last 3 transactions (UK>Thailand) have been awful and have got worse over this time (see my earlier reviews). In the past the time between sending cleared funds and getting the notification that funds have been sent was anything from a couple of minutes to 2 hours. My last 2 transaction were 23 hours and 28 Hours so into the next working day, for my latest transaction it took 54 hours until the funds were send, not received just sent! Its quite obvious where the issue is. On my latest transaction after nothing happened for 24 hours I knew something was wrong, so emailed but got no response, in the end I had to call to the UK but was assured funds would still arrive on the 19th (3 working days), I doubted it as funds were not even sent yet. By the 19th funds still were not sent. After this I sent more mostly ignored emails and 4 expensive phone calls with promises of call backs that never came. Not only is the service slow but Xenday do not listen to feedback, even when I told them the funds will not arrive on the 3rd working day if they have not even been sent yet. Eventually I was told funds would arrive today 20th, and a short while ago I am now told they wont arrive until the 23rd, this will be 5 working days after being told it would be 2-3. I'm not in a huge hurry for the funds but that's not the point. Xendpay can no longer deliver what they promise, when things go wrong its difficult to get help and they are not open to feedback. * UPDATE 23 April, funds still not arrived. * UPDATE 24 April, funds arrived today so this is the 6th working day. I have since been contacted by Xendpay, I don't really understand why it happened but I have been offered a discount to use next time, which is appreciated if they are able to deliver in the quoted 2-3 working days.

by Justin

Hassle free

Review published ago

Hassle free, trustworthy, on time transfer

by Hansa

Having been with xendpay for quite a…

Review published ago

Having been with xendpay for quite a while, the transfer service is second to none. Everything is done online very efficiently. Unlike other organisations monies sent to the USA is in my clients account within a couple of days rather than a week. Highly recommended.

by Keith Samuels

Slow service and do not response to negative feedback

Review published ago

Slow. After previously leaving good feedback an update and they are slow. They ignore any negative comments and I can bet they will try and try to block this negative feedback. However a payment sent to Thailand on the 12th still hasn't arrived. So it will arrival on the 23rd this is after telling me it will arrive on the 20th. They gave me an excuse of time difference. Re the reply no they where not received in the timescale given. I will not use the service again and I suggest others find alternative that listen to customer feedback

by Frank

best service ever

Review published ago

fast Feedback and very fast help by configuration

by Stephanie

Safe

Review published ago

Safe, fast way to transfer money but didn’t give me more options of the currency type to be transmitted to Egypt

by Mohamed

I always use Xendpay to transfer money…

Review published ago

I always use Xendpay to transfer money from Germany to other countries with another currency than Euro. It is the most convenient and also the cheapest way.

by Andreas

Excellent service

Review published ago

Excellent service. The transfer to my account was very fast.

by JAYANT

Fully satisfied

Review published ago

Extremely fast

by Anwesh Reddy

Amazing transfer speed when done over…

Review published ago

Amazing transfer speed when done over credit card, instead of Bank transfer. Within five minutes my account was credited in India. Never seen such a quick transfer!!!

by Vijayakumar AP

The transfers can be made faster.

Review published ago

The transfers can be made faster. 4 minutes is not the question here. Its the time that takes for my funds to reach your bank account which is almost 2 days. If you check Transferwise, the funds reach my account within 15 minutes from the time I initiate the transfer.

by Nirmal
show more >>

Xendpay Transfer Process

  1. Log in or set up a free account

  2. Enter your transfer details

  3. Enter your recipient’s details

  4. Make your payment

  5. Track the transaction

Transfer Type And Modes

Pay In Options

Bank
Credit Card
Debit Card
Mobile Money

Pay Out Options

Bank
Mobile Money

Service Mode

 Online

Exchange Rate Type

Fixed

Xendpay Company & Contact Info

Type:- International Money Transfer Service
Address:- United KIngdom
Service Info:- +44 20 7220 8158
8:30am – 5:30pm
Social Links facebook twitter