Xendpay Review- Uncluttered Way to Transfer Money 2019

5 stars based on 7215 reviews

Xendpay Review by Exchange Rate IQ

Overall rating
8 /10

Every international money remittance company comes up with the goal of providing its services at low prices and offer better exchange rates than competitors. The same goal is made by Xendpay when Rajesh Agrawal founded it. But what matters is if it is working on its aims or not and therefore, the experts of Exchange Rate IQ have done an unbiased researched on Xendpay, its services, customer satisfaction and reliability.

Xendpay is an international money transfer company which has been backed by RationalFX, its sister concern. The company was founded by Mr Rajesh Agrawal, an Indian migrant and ethical entrepreneur. Its goal is to provide international money transfer services at reduced cost to millions of migrants around the world. Some significant benefits of Xendpay are:
  • Xendpay Exchange Rates are Highly Competitive
  • Pay What You Want as Fee
  • Global Transfer Access
  • Multilingual Customer Support

Review of Xendpay :

Founded in the year 2011 under RationalFX, which initially provides foreign exchange and wire transfer, Xendpay aims to cut down the expenses of money transfer. It is a UK-based company which offers services in 205 countries in 51 currencies with more than 2968 currency pairs. Xendpay is a PSD agent and registered with the Information Commissioner’s Office under the Data Protection Act, 2018.

The company offer both personal and business transfers, where it has launched “Pay What You Want” model of the fee. Here the fee applies on personal transfers is up to £2,000 per annum or its equivalent in other currencies. For the increased limit of business transfer, the rate is up to £4,000 per annum. Under this feature, Xendpay suggests currency exchange fees, where you ultimately decide how much you pay. Once you have exceeded these limits, you have to start paying nominal fees.

Xendpay has been providing customer assistance to its users in the business hours in various countries, according to their timings. It does not offer 24*7 customer assistance to the users.

Pricing : How much does Xendpay cost?

7 /10

Transfer Fee

Xendpay has a unique feature of “Pay What You Want” for its users. Here they can pay up to £2,000 per annum or its equivalent in other currencies for free. Above that, it charges a low transfer fee depending on the currency and country you are sending funds to. In most of the cases, the fee is in between 0.45% to 1.40% of the total amount. While in the business transfers, clients can pay up to £4,000 per annum. Above it, they have to pay the nominal fee, as asked by the company.

Xendpay Exchange Rate

The exchange rates offered by Xendpay is tended to be stronger than most of the banks and other money remittance companies.

Any Other Fee

If the clients are sending money to any mobile wallet, then they have to pay a higher fee which also includes the delivery fees other than a transfer fee. If the payment is made through credit card, then you have to pay 1.7% fee if you are in Europe and 2.6% from other parts of the world. However, the debit card payments are free in Europe, while cost 2.6% in rest of the world.

Xendpay scores 7 out of 10 from Exchange Rate IQ as it is not one of the cheapest options available and also does not offer any promo codes to its users.

Transparency: Does Xendpay have any hidden fees?

7 /10

Hidden Fee

Once you enter the amount in your currency, Xendpay will change it in the currency you want to send to, without any hidden fee. It will also provide the details of the fees that you need to pay while doing the transfer once you choose the sending option.

Tracking Details

Xendpay provides notification for every stage of the transfer through email. You will receive the notifications when Xendpay receives the money and also when the funds are delivered to the recipient. Besides this, one cannot cancel the orders once placed unless you contact the customer care before the end of one business day.

As per experts of Exchange Rate IQ, Xendpay has no hidden fee and excellent tracking procedure but does not provide on-click cancellations; therefore, it deserves 7 out of 10 in this head.

Transfer Speed: How long does it take to send money through Xendpay?

6/10

The time by which the recipient has received money varies on Xendpay. It all depends on the mode of payment as well as currency and country you are paying money to.

Generally, Euro (EUR), Great Britain Pound (GBP), and the United States Dollar (USD) are sent to the recipient on the same day, except in the case of the weekend. If the payment is made after 2 PM British Time, then it is possible that the banks will not process on the same day. So, the recipient will receive the money on the next working day.

In other currencies and countries, the recipient will receive the amount in 3-5 working days, depending on the working hours of the countries as well as banks. This is a long time, and therefore, Exchange Rate IQ provides it 6 out of 10 rating.

Coverage: How many Countries & Currencies does Xendpay support?

8/10

With Xendpay, one can transfer to 205 countries in 51 currencies which also include Nigeria, Kenya and the Philippines. One can send money through the bank account, cards or directly to the mobile wallet.

It also offers SOFORT payments in Austria, Belgium, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Poland, Slovakia, Spain, Switzerland and the UK. SOFORT is a real-time bank transfer payment which can be used to transfer funds directly to merchant by shoppers. Some other countries where Xendpay sends money to are provided in the table:

Countries Supported by Xendpay

Japan India Pakistan Mauritius China
Costa Rica Qatar Nepal New Zealand Brazil
Canada Bulgaria Norway Vietnam Jordan
Hungary Hong Kong Ghana South Korea South Africa and more

Currencies Supported by Xendpay

Some of the currencies which are supported by Xendpay are:

GBP INR YEN USD
EUR HUF KES ZAR
AED AUD DKK BBD and more

The company is covering many countries of Asia, Europe and the Americas, but not of Africa. So it has still many countries to cover where it can grow and provide its services worldwide. Hence, we provide 8 out of 10 for its currency and countries coverage.

Xendpay Transfer Process

How does Xendpay work?

  1. Go to the website of Xendpay.

  2. In the mid of the home page, you will find “Send Money Now”.

  3. You will be redirected to a new page.

  4. Here if you are an existing user, log in. If you are a new user, then sign up.

  5. After signing up, enter all the personal details.

  6. Select the type of account personal or business.

  7. Enter the bank account or any card details.

  8. Enter the recipient details.

  9. Re-check all the details and make the payment.

  10. Track the details of your transfer on the dashboard.

User experience of Xendpay

8/10

Xendpay is a money remittance company which offer great rates and little fee for sending money till a particular limit. It is a part of Rational Group and sister concern of RationalFX. Xendpay has a very high percentage of excellent reviews by its customers. Some of the various positive and negative points of Xendpay listed by customers are:

Positive:

  • Its pay what you want option.
  • It has been highly secured which includes 256-bit SSL encryption with a 2048-bit signature.
  • iPhone App (you can download Xendpay App here)

Negative:

  • No android app is available.
  • Slow transfer speed.
  • Very limited payment and delivery options.

With Xendpay Money Transfer, one can send money from the debit card, credit card, and bank account. It also supports SOFORT payments in some of the countries. It does not accept crypto currencies, money market instruments and SWIFT transfers. One can send money from $1 to $9,000 before verification. After verification, one can send up to $100,000 yearly.

Xendpay Customer Support

If we talk about the Xendpay contact and customer assistance, then it is not offering 24/7 services, but offer in different countries according to their business hours. These details are listed in the table below:

Language Phone number Hours of Operation
English +44 (0)20 7220 8158 8:30am to 5:30pm GMT (Monday to Friday, excluding UK Bank holidays)
French +33(0)3 59360102 9:30am to 6:30pm CET (Monday to Friday, excluding UK Bank Holidays)
+44 (0)20 7220 8195 9:30am to 6:30pm CET (Monday to Friday, excluding UK Bank Holidays)

Besides all this, the company has been offering its website in five different languages. This includes English, French, German, Spanish and Polish. It offers personal and business transfers but not charity, where it can expand its business growth.

On overall user experience, Exchange Rate IQ’s experts rate Xendpay 8 out of 10. So, if you are looking for transferring money through Xendpay login here.

Security : Is Xendpay Safe?

8/10

Cybersecurity is one of the most important features of the online remittance service providers. Similar is Xendpay, which is using the same technology and security as online banking systems.

  • It acts as an agent to RationalFX, which is regulated by the UK Financial Conduct Authority (FCA).
  • It is also registered with Her Majesty’s Revenue and Customs (HMRC).
  • It uses secure web site protocol called SSL as a server.

If anyone is making the card payment, then all the security code and password are hidden, encrypted and not visible to Xendpay. RationalFX has also appointed Money Laundering Reporting Officer (MLRO). All this security is good, but it has not been providing any physical security, so that we will rate 8 out of 10 to Xendpay.

Transfer Type And Modes

Pay In Options

Bank
Credit Card
Debit Card
Mobile Money

Pay Out Options

Bank
Mobile Money

Service Mode

 Online

Exchange Rate Type

Fixed

Xendpay FAQ's

Does Xendpay have its own mobile apps?

Yes. Xendpay is providing an iOS mobile app which you can download here. However, it is not offering an Android app so android users need to make payments from a web browser only.

Discuss this question

What are the minimum and maximum sending limits of Xendpay?

Xendpay has a high maximum transfer limit, which allows its customers to transfer more money in once.

Xendpay minimum transfer limit: USD$1

Xendpay maximum transfer limit: £100,000

If you are making a card payment, you are allowed to send £5,000 in a single transaction. 

Discuss this question

Which documents I need to submit to Xendpay for verifying account?

You need to submit address proof and one identity proof which are issued by the government. Once your account will be verified, you can transfer higher amount.

Discuss this question

Alternatives to Xendpay

Xendpay User Reviews and Ratings

reviews powered by trustpilot

There is no other FX company like Xendpay.

Review published ago

There is no other FX company like Xendpay. Around 5 years using it with the best exchange rate, fast and without fees.

by Julio

There is no other FX company like Xendpay.

Review published ago

There is no other FX company like Xendpay. Around 5 years using it with the best exchange rate, fast and without fees.

by Julio

Muito bom serviço.

Review published ago

Muito bom serviço.

by Helder

Muito bom serviço.

Review published ago

Muito bom serviço.

by Helder

Rapidísimo y económico.

Review published ago

Rapidísimo y económico.

by Ernesto

Rapidísimo y económico.

Review published ago

Rapidísimo y económico.

by Ernesto

Great

Review published ago

Really liked XendPay

by Sowmya Priyadarshini

Great

Review published ago

Really liked XendPay

by Sowmya Priyadarshini

The support was friendly but after many…

Review published ago

The support was friendly but after many things to ask I don’t get an answer

by Patrick

Good exchange rate.

Review published ago

Good and fast service.

by Roshan

j'avais utilisé leurs services mais je n'utiliserai plus...

Review published ago

j'avais utilisé les services de xendpay à plusieurs reprises sans problèmes depuis plusieurs années. J'ai voulu faire 2 virements vers les centrales de réservation des parcs nationaux d' Afrique du sud Sanparks et Far&wild Safaris IMPOSSIBLE malgré nombreux mails et conversations téléphoniques échangés. Donc obligés de demander le remboursement et 9 jours entre le moment où on me dit que le remboursement est fait et le crédit sur mon compte. Le plus Il sont joignables par tel sans surcoût

by Mr daniel chalifour

Bonne application pour faire des…

Review published ago

Bonne application pour faire des transferts d'argent en toute sécurité.

by Jean

Frais réduits

Review published ago

Frais réduits Réception de l'argent dans les 5 jours

by Philippe Villemagne

5 thank you

Review published ago

5 thank you I give 5 stars

by Prabhu nath

fast and serious and at the same time…

Review published ago

fast and serious and at the same time cheap

by Hartmut

Merci pour votre services delai 5jours

Review published ago

Merci pour votre services delai 5jours

by bilel

Quick and easy to use

Review published ago

Quick and easy to use

by NATALIE GRIFFITH

Good experiences so far

Review published ago

I have been using Xendpay over the last two to three years now and thus far have always had positive experiences with them. International transfers are usually cleared within three to four working days, without fail, and the costs I have saved on transfer fees compared to regular bank transfers are enormous - thanks Xendpay!

by D. Nadeem

Suivi du transfert d'argent impeccable…

Review published ago

Suivi du transfert d'argent impeccable et qui est réceptionné par le destinataire dans un délai respecté. Plusieurs envois, sans aucun problème .

by Franck

Fast

Review published ago

Fast, fair and reliable

by Udo

Satisfactions totales pour le suivi, Bravo, bonne continuation.

Review published ago

Voilà maintenant que j'ai découvert xendpay par mes propres recherches et que je suis à la 4ème opérations et toujours clean, essayer et vous comparez?

by Mahmoud HAMMAMI

As a new customer.......

Review published ago

As a new customer dealing with a company of which I had never previously heard, I was a little apprehensive. A little background research showed Xendpay in a positive light. I probably caused the staff in London more problems than they would ever cause me due to my partial ineptitude, but the gentleman with whom we dealt - Alfie - was able to offer advice and reassurance to me and we were able to conduct the transfer of funds to Australia quickly and succinctly. The rate of exchange was as good as the best. We will deal with Xendpay in the future.

by Allan

Very nice rate.

Review published ago

Very nice rate.

by VIJAYAKUMAR

ausgezeichneter service

Review published ago

ausgezeichneter service! bin voll zufrieden!

by rüdiger hallstein
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