Worldfirst Reviews

All the useful information that you need to know before sending money with Worldfirst!

3.8 score based on 61 reviews

Overview

Coverage: How many Countries & Currencies does Worldfirst support?

Worldfirst User Reviews and Ratings

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Avoid at all costs

Review published ago

Awful time wasters who charge ridiculous fees. They lie and mislead.

by james brown

Avoid at all costs

Review published ago

Awful time wasters who charge ridiculous fees. They lie and mislead.

by james brown

Pathetic

Review published ago

After two weeks of unanswered emails to follow up on their "registration" process decided that it's likely to be indicative of how long they actually take to transfer money. Pathetic outfit.

by John West

Pathetic

Review published ago

After two weeks of unanswered emails to follow up on their "registration" process decided that it's likely to be indicative of how long they actually take to transfer money. Pathetic outfit.

by John West

There are lot of better options than Worldfirst

Review published ago

* Very slow transfer process * Inflexible rate, you have to call and get a quote and lock the rate offered * poor customer service * no instant transfer status update, you have to call them and check repeatedly * lot of documentation, which is not required by other websites I initiated a transfer from World first and then by Transferwise on 17th Jan 2018 I received the money from Transferwise on 18th and was able to utilise the live exchange rates World first money has not reached my account as of today (19th Jan) while I am writing this review. I created an account and did a transfer from Remitly on 19th at 9:35 AM and money was there in my India account by 11:20

by Sanjay Kumar Prasad

There are lot of better options than Worldfirst

Review published ago

* Very slow transfer process * Inflexible rate, you have to call and get a quote and lock the rate offered * poor customer service * no instant transfer status update, you have to call them and check repeatedly * lot of documentation, which is not required by other websites I initiated a transfer from World first and then by Transferwise on 17th Jan 2018 I received the money from Transferwise on 18th and was able to utilise the live exchange rates World first money has not reached my account as of today (19th Jan) while I am writing this review. I created an account and did a transfer from Remitly on 19th at 9:35 AM and money was there in my India account by 11:20

by Sanjay Kumar Prasad

Company WORLD FIRST is a scam, PLEASE READ THIS BEFORE YOU EVEN THINK OF USING THIS COMPANY

Review published ago

World First is a scam. Please read this before you use this company. First, they tell you one rate and it comes to trade, the rate changes. I did a few trades with World First, about 2-3 transaction. My 4th trade with WORLD FIRST never happened, I actually traded the currency, set up the money to pay my supplier abroad ( all ok so far ). The next day I received an email from World First saying that my account has been canceled and the money that should've gone on the previous day was on hold. I then called World first but they refused to tell me the reason why the account has been closed and why the money was on hold. I then received an email stating that they were investigating the matter and that it would take up to 35 business days to have a response regarding the mentioned issue with the account and money being held. To date, I haven't received any reply, also no money, We are filing legal action against World First in hope that We will be able to recover the money back at some point. I was actually reading other World First review's before I start posting my own review here and I wish I done that before. I can see that they've done exactly the same thing with other people, closing their account and holding their money, if you don't believe me, just keep reading the other reviews and you will see people with similar cases to mine, also search other forums, there are more complains about World First in other places. I bet that the someone from World First will write below saying that this is not True, that they are not a scam that this is a serious company etc. All you need to do is search and you will clearly see that they have closed other people's account without any explanation and held their money without even telling them the reason why... So, I am warning you before you ended up like me, there are plenty of other reputable companies out there, and I can tell you that World First is not one of them. STAY WAY from WORLD FIRST NOT RECOMMEND ANYONE TO USE THIS COMPANY !!!!!

by Gherman

Company WORLD FIRST is a scam, PLEASE READ THIS BEFORE YOU EVEN THINK OF USING THIS COMPANY

Review published ago

World First is a scam. Please read this before you use this company. First, they tell you one rate and it comes to trade, the rate changes. I did a few trades with World First, about 2-3 transaction. My 4th trade with WORLD FIRST never happened, I actually traded the currency, set up the money to pay my supplier abroad ( all ok so far ). The next day I received an email from World First saying that my account has been canceled and the money that should've gone on the previous day was on hold. I then called World first but they refused to tell me the reason why the account has been closed and why the money was on hold. I then received an email stating that they were investigating the matter and that it would take up to 35 business days to have a response regarding the mentioned issue with the account and money being held. To date, I haven't received any reply, also no money, We are filing legal action against World First in hope that We will be able to recover the money back at some point. I was actually reading other World First review's before I start posting my own review here and I wish I done that before. I can see that they've done exactly the same thing with other people, closing their account and holding their money, if you don't believe me, just keep reading the other reviews and you will see people with similar cases to mine, also search other forums, there are more complains about World First in other places. I bet that the someone from World First will write below saying that this is not True, that they are not a scam that this is a serious company etc. All you need to do is search and you will clearly see that they have closed other people's account without any explanation and held their money without even telling them the reason why... So, I am warning you before you ended up like me, there are plenty of other reputable companies out there, and I can tell you that World First is not one of them. STAY WAY from WORLD FIRST NOT RECOMMEND ANYONE TO USE THIS COMPANY !!!!!

by Gherman

Poor Data Protection Measures and Questionable Professional Competency

Review published ago

Lacking basic data protection protocols yet able to hold customers to ransom for personal data they have no business knowing. General professional competency is very questionable and overall level of service is very disappointing.

by Ryan P. Sheppard

Misleading

Review published ago

The website shows a table of buy and sell quotes from big capital market players which simply have no relation with the quotes you can access as a World First customer. This is very misleading. I signed up to find a pretty average 1.5% distance from the EUR-GBP mid-market. I did my exchange with a total cost (including transfer) of 0.5% with CurrencyFair instead.

by Morgan

Customer service is great

Review published ago

Customer service is great! You have your private consultant calling you and answering any questions you have. You will have to transfer in the currency you agreed to their bank account, so you would be responsible for the bank transfers your bank has, which shouldn't be too high in general. World first has the best exchange rate though. And it was so uncomplicated! The whole process took me 2 days till I got my money from Singapore to Germany and at the best rate! Can only recommend their service. Just to give me second cent to all the others complaining about a different rate etc. First did you put all the bank fees to their cost? Cause you shouldn't. Second just transfer the money by the deadline they stated and you will keep the transfer rate. Cheers!

by Jessica

Oh it is a scam

Review published ago

I recently used their service and it is a scam. They tell a different rate to you in person and then during the transaction a different rate is applied. When you talk to the customer service, they say that they cannot make any changes now. Be very careful.

by Mahesh

OM Goodness

Review published ago

OM Goodness. I ordered a purse in early November as a Christmas present. It is now December 22nd and no purse, but they charged my credit card! They were contacted and did not have an acceptable reason. Please save yourself...do not do business with this company!

by Mary Hillebrenner

Very Very Bad service Stay clear !!!!!!!

Review published ago

Very Very Bad service Stay clear As commercial business I have Used this service for a couple of years making payments to the same people I made an urgent payment recently got told it would go through before 3pm.then made another payment a few days later to different person on my account a week later unbeknown to me both payments had not been made and no 1 had been bothered to call &inform me.only then to b told when I rang them that I needed to send them invoices of wat I was paying for overseas wich I gladly did,then got told after 3 more days they cannot accept them.i then asked for my money back wich they now won’t refund n I have had to move forward with legal proceedings ABSOLUTELY DISGUSTING SERVICE STAY AWAY

by Henry

Great service and easy to use for any business owner.

Review published ago

Great service and easy to use. Had to make some transfers for my company and found World First after comparing a couple of providers. The purpose of my transfers were to purchase goods out of Europe and would recommend all business owners to consider World First due to their customer services and savings. One stop shop.

by John

shop around

Review published ago

I used World First for transferring money for the first time recently. It's fairly easy to use and certainly saves you money compared to using a conventional credit card or High Street bank for transferring money overseas. Staff correspondence was friendly and quite helpful. Emails were informative with confirmations of the transactions attached as PDF files. Downside? My funds didn't appear in my World First account until the next day, even though the funds were sent via Faster Payment at my bank (normally takes a minute up to 2 hours maximum). Other downside is that I discovered that OFx had a better exchange rate for the same amount of money, so I could have saved a bit of money by not using World First. In future I'll be more careful and shop around before using any money transfer service. At the end of the day, World First UK Ltd could be the friendliest, most efficient company on earth but - like any bank or financial institution - they make their money simply by taxing your money in some way, not by breaking sweat producing anything themselves. So, in a time where many of us are struggling to pay our bills and make ends meet, it's a case of finding a company who will take as little from you as possible for simply 'handling' our hard-earned cash. In this day and age, 'handling' money doesn't even involve anything physical as it's just numbers being shifted from one website to another, all from the same office chair.

by Frankenpunk

It was a pleasure to do business with …

Review published ago

It was a pleasure to do business with Worldfirst. Everything went smoothly. I called my dealer/contact approx 20 times to check/double check/triple check everything because I was nervous doing my first ever overseas foreign exchange transaction, she was available every time and was very helpful explaining every detail. Professional customer service, highly recommended company.

by Gabor Schermann

Useless website

Review published ago

i wanted a quick answer to my simple question - can i send money to Ukraine for a personal reason and how much it would cost me. I could not find the answer navigating back and forth a number of useless meaningless pages. Got angry and also generated a wish to leave a public review about this company and customer experience that they create, because customer reviews that feed in google seem to be total fake manually forced by Worldfirst

by Elena Semenova

Responsive and helpful

Review published ago

I have used World First several times. I received excellent service and saved quite a bit of money because of their favorable exchange rate. If you are transferring a larger amount it makes a big difference. I don't think this service is as effective for smaller amounts. At one point I was transferring money to Greece during their debt crisis. I was worried that the money would be frozen in a Greek bank account or even confiscated as happened in Cyprus when accounts were frozen. I contacted World First and they were able to hold the transferred amount for me until it seemed safe to complete the transfer. I was very grateful for their quick response and helpfulness. I have never had any problems with my transfers and found the website easy to use.

by Antigoni Kanaris

THE STROKE EXPERIENCE

Review published ago

Without any explanation they closed my account. After 2 weeks with all my funds DISAPPEARED, they finally gave me my money back. These guys have completely lost their wits, I suppose.

by Lorenzo

Back in the autumn of 2015

Review published ago

Back in the autumn of 2015, my transfer to a bank in the Republic of Moldova initially failed to go through. Indeed, the intermediary bank used by World First (Barclays) decided to take a bit of money out of the transaction for their trouble. After some time, and a lot of worry, WorldFirst explained that Barclays had updated their systems; but in the process, they had forgotten to include the bank in Moldova as a receiver of funds. Eventually, the matter was settled, but only after quite a bit of hassle and confusion. That aside, a good level of service. It has made me more wary of using the service since then, however.

by Dave Critchley

The worst company

Review published ago

Confusing apps, confusing website, try to transfer money and being rejected, waste of my time

by Ivan Quah

Worry free transaction

Review published ago

I was having issues transferring money from my Australian bank account to my New Zealand bank account. Every way I tried to do it there as a hurdle. World First made this process really easy. I transferred the funds to world first and the very next afternoon the funds landed in my new Zealand bank account. Thankyou for a stress free transfer. I will use this service again in the future.

by Stacey Burch

So I transferred $40,000 Australian …

Review published ago

So I transferred $40,000 Australian dollars to the US. My bank would have cost me $2000 more in their exchange rate than what I got with World First. Plus there were no fees as I was transferring over $10,000 (my bank was also going to charge a $35 wire transfer fee). Quick relatively painless. The only reason I didn't give 5 stars was because initially I set up the account in my own name but then had to set it up in a company name because it was money I was transferring in a Super fund. It would have been good if the sign up part of World First's websites made it clearer that transferring money for a SMSF should be a business rather than a personal transfer.

by Peter Jones
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Worldfirst Company & Contact Info

Type:- Money Transfer Company
Name:- World First
Established:- 21 January 2004
Address:- Millbank,
London, UK
Service Info:- +1.737.226.5240
Founders:- Jonathan Quin (co-founder),
Nick Robinson (co-founder),
David Clementi (Chairman)
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