Worldfirst Reviews

All the useful information that you need to know before sending money with Worldfirst!

4.5 score based on 70 reviews

Overview

Coverage: How many Countries & Currencies does Worldfirst support?

Worldfirst User Reviews and Ratings

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do NOT use this company

Review published ago

do NOT use this company. supposed to be 1-4 working days to transfer money. They've had £18,000 of mine for 10 days and will not transfer it or return it to my account. "banking regualtion requirements" is what they claim. THEFT is what i claim. USE THIS COMPANY AT YOUR PERIL. Their bank will keep your money and they will wash their hands of you and not help you. ALL SORTED OUT. its not the company but Barclays bank that keep hold of your money. Thanks to Josh and Thom from the company its all been sorted now and my money should be on its way after 14 days not 1-4 days.

by NoMore Left

do NOT use this company

Review published ago

do NOT use this company. supposed to be 1-4 working days to transfer money. They've had £18,000 of mine for 10 days and will not transfer it or return it to my account. "banking regualtion requirements" is what they claim. THEFT is what i claim. USE THIS COMPANY AT YOUR PERIL. Their bank will keep your money and they will wash their hands of you and not help you. ALL SORTED OUT. its not the company but Barclays bank that keep hold of your money. Thanks to Josh and Thom from the company its all been sorted now and my money should be on its way after 14 days not 1-4 days.

by NoMore Left

No way to treat another human being

Review published ago

We approached World first to Organise a transfer from my 89 year old mother in Australia to a family member in Jamaica. It took a week of back and forth providing information to process opening an account. We had to call them every day and each day they promised to get back to us shortly and never did. The last call of the week , we are now very worried, they say they now refuse to Open an account and refuse to give a reason. Completely wasted our time for a WEEK! Absolutely terrible customer service. My poor Mum was very stressed and our relative hanging out waiting all that time. We just went and transferred at Commbank, done in 5 mins and with a smile.

by Catriona Brown

No way to treat another human being

Review published ago

We approached World first to Organise a transfer from my 89 year old mother in Australia to a family member in Jamaica. It took a week of back and forth providing information to process opening an account. We had to call them every day and each day they promised to get back to us shortly and never did. The last call of the week , we are now very worried, they say they now refuse to Open an account and refuse to give a reason. Completely wasted our time for a WEEK! Absolutely terrible customer service. My poor Mum was very stressed and our relative hanging out waiting all that time. We just went and transferred at Commbank, done in 5 mins and with a smile.

by Catriona Brown

Great exchange rates and enjoyed being…

Review published ago

Great exchange rates and enjoyed being allocated my own account manager.

by Matt McCabe

Great exchange rates and enjoyed being…

Review published ago

Great exchange rates and enjoyed being allocated my own account manager.

by Matt McCabe

vous vire du jour en lendemain sans…

Review published ago

vous vire du jour en lendemain sans raison valable... a fuir

by sébastien

vous vire du jour en lendemain sans…

Review published ago

vous vire du jour en lendemain sans raison valable... a fuir

by sébastien

Easy quick cheap and polite

Review published ago

Found this site when researching ways to send money to daughter in UK for home purchase. Bank Of America added a 2.5% spread over the interbank rate ($1000s!) . Signed up with OFX and Worldfirst. Worldfirst contacted me a full day before OFX; customer service was polite, pleasant and generally on the ball. Good instructions provided to transfer funds to WF and then onwards. Minimal spread over interbank rate. Daughter is also transferring funds and also said WF customer service was excellent.

by Jack

Sending money is fine - Receiving from a 3rd party is painful and could be streamlined.

Review published ago

I have been a WorldFirst customer for about 6 years. I initially used them to transfer money from the UK to the Philippines and I had no problems at all. Recently I have tried to use their services to receive money from abroad and this has been a painful process. Originally I reviewed WorldFirst and said that it reached an unsatisfying conclusion. I had basically given up as they documents required and the quality of pics required of said documents were making life very difficult for the person sending me money. However - due to the massive savings via WorldFirst versus using my current account I decided to persivere and finally got the documentation required by WF. In the end the money arrived and was promptly converted at a favourable rate and arrived in my current account in less than half a day. A big thanks to Josh Saunders for his excellent customer service. If WF had slightly more flexible document requirements and the foresight to detail these requirements upfront rather than after documents are submitted it would be a 5* rating. Anyway - overall I am happy with the service - it could be made a lot smoother though.

by Benjamin

5 out of 5

Review published ago

Simple online platform, significant savings and good market insights with daily updates

by Peter Fitzgerald

I was in process to rigister untill it…

Review published ago

I was in process to rigister untill it ask me for my birth date, occupation and social security number. I wasn’t gone give them that personal information. So i contact them via the chat. I was told they request that information for law and regulation so that they can identify me with all this info. however this is a lie and we all know there is not sutch law thad ask this info to transfer money If they lie about this they will lie about everything else too. Don’t trust any money transfer company that ask you for your private info.

by Lala

I've used World First on many occasions...

Review published ago

I've used World First on many occasions over the past 7 years to transfer money to/from UK, Europe and US. I've trusteed them with practically all of the money I've received out of my father's inheritance. I've found their service reliable, honest and quick. Customer service has been great. Their fees are lower than my banks saving me several percentage points on every transfer. I wouldn't hesitate to recommend them.

by Lloyd W

Really good money transfer company

Review published ago

They were really helpful with me transferring funds to the U.S. Service was efficient and friendly. Would recommend to use.

by Terrence Levett

Avoid at all costs

Review published ago

Awful time wasters who charge ridiculous fees. They lie and mislead.

by james brown

Pathetic

Review published ago

After two weeks of unanswered emails to follow up on their "registration" process decided that it's likely to be indicative of how long they actually take to transfer money. Pathetic outfit.

by John West

There are lot of better options than Worldfirst

Review published ago

* Very slow transfer process * Inflexible rate, you have to call and get a quote and lock the rate offered * poor customer service * no instant transfer status update, you have to call them and check repeatedly * lot of documentation, which is not required by other websites I initiated a transfer from World first and then by Transferwise on 17th Jan 2018 I received the money from Transferwise on 18th and was able to utilise the live exchange rates World first money has not reached my account as of today (19th Jan) while I am writing this review. I created an account and did a transfer from Remitly on 19th at 9:35 AM and money was there in my India account by 11:20

by Sanjay Kumar Prasad

Company WORLD FIRST is a scam, PLEASE READ THIS BEFORE YOU EVEN THINK OF USING THIS COMPANY

Review published ago

World First is a scam. Please read this before you use this company. First, they tell you one rate and it comes to trade, the rate changes. I did a few trades with World First, about 2-3 transaction. My 4th trade with WORLD FIRST never happened, I actually traded the currency, set up the money to pay my supplier abroad ( all ok so far ). The next day I received an email from World First saying that my account has been canceled and the money that should've gone on the previous day was on hold. I then called World first but they refused to tell me the reason why the account has been closed and why the money was on hold. I then received an email stating that they were investigating the matter and that it would take up to 35 business days to have a response regarding the mentioned issue with the account and money being held. To date, I haven't received any reply, also no money, We are filing legal action against World First in hope that We will be able to recover the money back at some point. I was actually reading other World First review's before I start posting my own review here and I wish I done that before. I can see that they've done exactly the same thing with other people, closing their account and holding their money, if you don't believe me, just keep reading the other reviews and you will see people with similar cases to mine, also search other forums, there are more complains about World First in other places. I bet that the someone from World First will write below saying that this is not True, that they are not a scam that this is a serious company etc. All you need to do is search and you will clearly see that they have closed other people's account without any explanation and held their money without even telling them the reason why... So, I am warning you before you ended up like me, there are plenty of other reputable companies out there, and I can tell you that World First is not one of them. STAY WAY from WORLD FIRST NOT RECOMMEND ANYONE TO USE THIS COMPANY !!!!!

by Gherman

Poor Data Protection Measures and Questionable Professional Competency

Review published ago

Lacking basic data protection protocols yet able to hold customers to ransom for personal data they have no business knowing. General professional competency is very questionable and overall level of service is very disappointing.

by Ryan P. Sheppard

Misleading

Review published ago

The website shows a table of buy and sell quotes from big capital market players which simply have no relation with the quotes you can access as a World First customer. This is very misleading. I signed up to find a pretty average 1.5% distance from the EUR-GBP mid-market. I did my exchange with a total cost (including transfer) of 0.5% with CurrencyFair instead.

by Morgan

Customer service is great

Review published ago

Customer service is great! You have your private consultant calling you and answering any questions you have. You will have to transfer in the currency you agreed to their bank account, so you would be responsible for the bank transfers your bank has, which shouldn't be too high in general. World first has the best exchange rate though. And it was so uncomplicated! The whole process took me 2 days till I got my money from Singapore to Germany and at the best rate! Can only recommend their service. Just to give me second cent to all the others complaining about a different rate etc. First did you put all the bank fees to their cost? Cause you shouldn't. Second just transfer the money by the deadline they stated and you will keep the transfer rate. Cheers!

by Jessica

Oh it is a scam

Review published ago

I recently used their service and it is a scam. They tell a different rate to you in person and then during the transaction a different rate is applied. When you talk to the customer service, they say that they cannot make any changes now. Be very careful.

by Mahesh

OM Goodness

Review published ago

OM Goodness. I ordered a purse in early November as a Christmas present. It is now December 22nd and no purse, but they charged my credit card! They were contacted and did not have an acceptable reason. Please save yourself...do not do business with this company!

by Mary Hillebrenner

Very Very Bad service Stay clear !!!!!!!

Review published ago

Very Very Bad service Stay clear As commercial business I have Used this service for a couple of years making payments to the same people I made an urgent payment recently got told it would go through before 3pm.then made another payment a few days later to different person on my account a week later unbeknown to me both payments had not been made and no 1 had been bothered to call &inform me.only then to b told when I rang them that I needed to send them invoices of wat I was paying for overseas wich I gladly did,then got told after 3 more days they cannot accept them.i then asked for my money back wich they now won’t refund n I have had to move forward with legal proceedings ABSOLUTELY DISGUSTING SERVICE STAY AWAY

by Henry
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Worldfirst Company & Contact Info

Type:- Money Transfer Company
Name:- World First
Established:- 21 January 2004
Address:- Millbank,
London, UK
Service Info:- +1.737.226.5240
Founders:- Jonathan Quin (co-founder),
Nick Robinson (co-founder),
David Clementi (Chairman)
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