Reviews

All the useful information that you need to know before sending money with !

7.7 score based on 226 reviews

Overview

Exchange Rate IQ’s Review of

Coverage: How many Countries & Currencies does support?

User Reviews and Ratings

reviews powered by trustpilot

Quick

Review published ago

Quick, efficient and value for money.

by Nan Malcolm

Quick

Review published ago

Quick, efficient and value for money.

by Nan Malcolm

Fast efficient service

Review published ago

Fast efficient service. I have complete trust in WorldFirst and they make transfering funds so easy.

by Vanja J Ingold

Fast efficient service

Review published ago

Fast efficient service. I have complete trust in WorldFirst and they make transfering funds so easy.

by Vanja J Ingold

EFFICIENT

Review published ago

EFFICIENT, RAPID, EFFECTIVELY, ...

by Maria

EFFICIENT

Review published ago

EFFICIENT, RAPID, EFFECTIVELY, ...

by Maria

Prompt and efficient

Review published ago

Prompt and efficient. On my last occasion to use World First, to transfer a sum to my son in the USA, my confirmation e-mail stated that the transfer was due "today" whereas I thought I had set it for 4 days later. I e-mailed that this was my intention, and that I had arranged bank transfer of funds to World First accordingly. Within a very sort period I received an e-mail from World First stating that the transfer to the USA had been rearranged accordingly. Simple stuff, but extremely prompt, efficient, and helpful.

by A. S. Ll.

Prompt and efficient

Review published ago

Prompt and efficient. On my last occasion to use World First, to transfer a sum to my son in the USA, my confirmation e-mail stated that the transfer was due "today" whereas I thought I had set it for 4 days later. I e-mailed that this was my intention, and that I had arranged bank transfer of funds to World First accordingly. Within a very sort period I received an e-mail from World First stating that the transfer to the USA had been rearranged accordingly. Simple stuff, but extremely prompt, efficient, and helpful.

by A. S. Ll.

Customer service lacking

Review published ago

Update on the review below about World First not executing trades at the current market rate: I received a generic response from World First asking for further information about my complaint. My reply was completely ignored. The friendly “I'm really keen to look in to this for you...” response therefore appears to be a standard reply that is posted on review sites to make it look like there is a genuine intention to solve the problem, and ongoing communication with the customer. That has not been my experience, and adds weight to the original concern about a disregard for customer service at this company.

by Customer

lack of trust

Review published ago

the service is ok but i was very dissapointed in the fact that I was prevented from doing a forward contract when I wanted to ( the stg/nzd rate was 1.9 when i initially requested the transaction), I was told that my reason for moving the money(to reduce debts ) was not valid enough!. the resultant wait meant that I transacted at 1.9620 which cost me £1800 pds. I have used this company many times before to do FX transactions so there should be a trust element in my dealings . I will be looking elsewhere for future trades now

by perry stimpson

UK KDP Amazon users stay away

Review published ago

I like their interface and they seem to be a legit company. However, their UK bank accounts are not accepted by Amazon KDP. Amazon says they do not accept them because the BIC does not correspond to a financial institution. Worldfirst claims it's not their fault, but I don't see it this way. If a company of any size (but even more so if it is as big as Amazon) does not like Worldfirst's accounts, that's their problem, not the company's. If that was not the case I could wake up one morning, type out a random number and claim it's a bank account. Well, sure, but no company will accept it. So, if you are an Amazon KDP publisher and want to receive GBP to a UK account, steer away from WorldFirst.

by Ioannis Tsiokos

We've had excellent experiences with…

Review published ago

We've had excellent experiences with World First over the last five years, and our account manager Tina Han has been super.

by Charles R-C

all my transactions with WorldFirst were a okay

Review published ago

all my transactions with WorldFirst have been switly done, all my communications have been very courteous and easy with instructions easy to follow - everything I could expect from a currency broker has materialise. my instructions followed to my expectations - good level of change too - thank you WorldFirst

by Berg Milroy

Very poor service

Review published ago

Very poor service. It's the 5th time withdrawal taking almost 10 days to complete from the account we hold to receive our payments that were credited into worldsfirst from our Amazon stores. After speaking to number of staff, one delay after another. People talk about their rate is cheaper than the banks, yes may be, but they are a rip off compared to other currency exchanges. Shop around before using them again. For Amazon sellers; do not use this company. You will face a lot of problems in moving your payments and face cash flow issues due to the problems from their side. I will never recommend anyone to use Worldsfirst and we are closing our account to move to another provider. Now waiting for almost 10 days for the two last transactions to be credited into our company bank account. Shady business. Be-careful guys!

by Ariful Reeds

First class service

Review published ago

First class service! Highly recommended. Every person I had contact with was professional and extremely helpful which made the process from start to finish straightforward.

by Sonya Evans

Not World First's fault

Review published ago

Not World First's fault, I understand but a frustrating amount of time wasted trying to obtain documents deemed necessary in an overseas property sale. In the end, I just did it through my high street bank with no trouble at all. Staff was helpful but unable to ease the process due to some strange government ruling, I am told.

by Jacqueline Williams

Their rate is much better than bank's

Review published ago

Their rate is much better than bank's, and when I sent more than one thousand pounds to Japan, they don't charge me the handling fee. The customer support people are also nice and friendly. Strongly recommended!

by 梅沢尚子

been with this company for years

Review published ago

been with this company for years , good honest account mangers, old fashion loyalty

by c s newton

i used them once but once they …

Review published ago

i used them once but once they discovered i was living in israel i could not use them I have found another firm who can transfer money to israel for me

by Alan goldman

World First offer än easy and seamless…

Review published ago

World First offer än easy and seamless service allowing clients to transfer funds when they want. They run the usual necessary background checks which takes minutes. Even lärge sums can be moved provided advance notice is given to allow your point of contact to give access - this is in the interests of client protection.

by Janice Luby

Top company, effortless transfers.

Review published ago

I don't use them often, but my contact was always ready to help. No artifice - just plain, helpful people. The transfers went through like clockwork and I saved an awful lot of money. Will use them again in the future.

by Bruce Cason

Poor staff interaction money not transferred and it took ages until our money was credited back to us.

Review published ago

Poor staff interaction. Taking your money and does not transfer. You wait and wait and when you call back you are gold sorry we are unable to complete your transaction. Yet they do not release your fund! It took me several calls and A written complaint until they returned my money. Don't trust this company.

by Amir Esteki

Efficient & Professional

Review published ago

World First have been managing currency transfers for me for nearly 8 years. In this period all transactions have been handled excellently with the best exchange rates available in the market. I have no reservations in recommending World First to other companies, and I have done so recently to several companies

by Mr Andrew Watson

Fantastic service

Review published ago

Fantastic service. Kept us updated with changing rates and provided advice on the best timing. Delighted with the service we received. Save ££££’S over bank rates but got a personal service that we felt secure about.

by Anna B
show more >>