WorldFirst Review- Make Safe and Secure International Money Transfer 2023

4 stars based on 2050 reviews

World First Review by Exchange Rate IQ

Overall rating
8.5 /10

Are you thinking of transferring funds internationally? Here at Exchange Rate IQ, we provide you the detailed and unbiased review of the “best money transfer companies” which are provided by performing complete research on customer satisfaction, safety, etc. So, today we bought you the review of WorldFirst which offer best exchange rates when compared to banks in more than 50 currencies over 80 countries.

WorldFirst is a known and well-established money remittance company. It serves to the individuals, businesses and also provides online e-commerce exchange services. The company manages to offer better exchange rates when compared to banks mainly because of the volumes it. Some of the benefits of using WorldFirst are:

  • Transparent Fee Structure
  • Easy-To-Use Website
  • Competitive Exchange Rates

Review of World First :

Founded in the year 2004, WorldFirst is a UK-based company provides money transfer services to individuals as well as businesses. The company has its headquarters in London, UK. One can transfer the funds from Australia, Canada, France, New Zealand, Spain, UK and Europe to over 80 countries in more than 50 currencies. Till date, the company has served more than 111,000 customers and traded above £60 billion.

One can transfer the funds through a bank account, debit or credit card using the company’s mobile apps on Android, iPhone or Android Watch. The minimum amount of transfer must be £250 (or the equivalent in any local currency) online or £1,000 over the phone. The company also offers cash pickup through agents, so one can use the services when the recipient is in need of urgent money.

The company is also offering spot contracts, forward contracts, live exchange rate transfers, and rate alert services which help the customers to get the benefit of the best rates. The company aims to provide quick turnaround times as well as a high level of customer services to the users across the world. One can call customer support during the working hours or can request a call.

The company is highly secured and regulated by various authorities in different countries. So, one can use the services of WorldFirst without worries.

Pricing : How much does World First cost?

7 /10

WorldFirst Transfer Fee

The company has a variable fee depending on the mode and currency you are transferring. Still, its standard fee ranges in between $0 to $10.

  • WorldFirst charges a straight fee of USD $10 for the transfers of $10,000 or less.
  • It does <>not charge any fee for the transfers above $10,000.
  • The company has variable pricing for the business transfers lies in between $0 to $10, and this depends on how much you transact with them.

Sending money to an agent location is much cheaper than sending it to the bank account regardless of payment method.

WorldFirst Exchange Rates

The company’s exchange rates are 1% lower than the mid-market prices and interbank rates. This shows that a person has to pay the fee of $10 for transferring every $1,000.

WorldFirst also promises to provide the best prices and if you find any better rates with the other provider, get a quote for the same amount and currency pair, and submit your quote to World First within three hours of receiving it from the other provider. They will provide the best rates as long as they are not into the loss.

So, for its pricing and exchange rate, our experts rate it 7 out of 10.

Transparency: Does World First have any hidden fees?

8 /10

WorldFirst Hidden Fee

The company has no hidden fees; it will show all the details of fee and exchange rates on the transaction page. However, there are many banks, which charge the fees for transferring the funds, so you must first check from your bank.

WorldFirst Tracking

The company provides all the details of the transaction on the dashboard. So, for tracking your transfers, you need to log in and know where your money has reached.

The company has no hidden fees and also providing tracking details on the dashboard. Though, it is not providing any transaction number, so that one can directly check the details of the transaction without logging. Therefore, we rate it 8 out of 10.

Transfer Speed: How long does it take to send money through World First?

7/10

The money transfer speed of WorldFirst depends on various factors, including the mode of payment, the currency you are buying or selling, amount as well as your bank. Generally, the company transfers GBP and EUR on the same business day as soon as it receives the amount and the payment also get to the recipient’s bank on the same day. However, it depends on the bank if it releases the funds or not.

In other currencies, it may take 1 to 4 business days. This time essentially depends on the currency you are transferring. For example:

  • Swedish kroner take up to One day
  • East Caribbean dollar takes Up to four days
  • Australian and New Zealand dollars transacted in 24 hours

The company tries to transfer the funds timely, but it also depends on the intermediaries and receiving bank policies. Therefore, we rate it 7 out of 10 for its speed because many of its competitors are also offering instant transfers.

Coverage: How many Countries & Currencies does World First support?

7/10

The company offers transfers in more than 50 currencies from Australia, Canada, France, New Zealand, Spain, UK and Europe. The currencies you can send through WorldFirst money transfer are:

AED NOK USD CAD QAR ZAR
KWD EUR DKK HUF CNY GBP
SGD ZAR JPY ILS BHD CHF
BGN AUD PHP RUB PLN THB

Besides the money transfer service, the company provides several other services to individuals and businesses which make transfers easier. These are:

  • Spot Contracts: Rates offered if you need to transfer straightforward.
  • Forward Contracts: Lock an exchange rate now, but transfer the funds later in the future.
  • Live Exchange Rate: Company provides continually updated interbank exchange rates between currency pairs.
  • Currency Converter Calculation: WorldFirst offers online currency conversion calculations based on the interbank rate.
  • Rate Alerts: One can sign up for rate alerts from the WorldFirst.

The company recently stopped providing its services in the USA, effective from Jan 30, 2019 (after 5 p.m.) and therefore one cannot transact with WorldFirst from 4:00 pm February 20th, 2019. So, one can send money to the USA but not from the country. Besides this, there are many countries which it needs to get cover in Asia and Africa to be a top money remittance company. So, if you want to use the services of the WorldFirst login here.

So, on its coverage basis, Exchange Rate IQ’s experts provide 7 out of 10 scores to the company.

World First Transfer Process

Step-By-Step Guide to Transfer Funds with WorldFirst

  1. Go to the WorldFirst website.

  2. Select the account you want to set up, i.e., Business, Marketplace Seller or Personal.

  3. Click on “Sign up for Fee”.

  4. You will be redirected to a new page.

  5. Here enter all the personal details, phone number, etc.

  6. Select the country where you want to send the funds.

  7. Provide the image of your passport or fill the passport details asked by the company.

  8. Select any two security questions to answer and answer them.

  9. Enter the amount and details of the recipient.

  10. Re-check the details and send the fund.

User experience of World First

7.5/10

WorldFirst provides very high-quality services, but they do not have the lowest fee. The company is good, trustworthy and reliable. One can save up to 0.25% to 4% on the exchange rates when compared to banks. But there are some positive and negative aspects of the company, which are based on customers’ reviews, these are:

Positive:

  • Efficient and helpful customer care services.
  • Rapid transfers.
  • Provides a weekly update of market exchange rates.

Negative:

  • Less number of currencies available.
  • Does not accept electronic documentation for proof.
  • High amount of minimum transfers.
  • WorldFirst Customer Support Contact:

    COUNTRY ADDRESS EMAIL PHONE
    Australia Level 5 261 George Street Sydney NSW 2000 mailto:[email protected] 1800 835 506
    UK Millbank Tower 21-24 Millbank London SW1P 4QP [email protected] 44 20 3468 6953
    USA 251 18th Street South Suite 550 Arlington VA. 22202 [email protected] 844 571 2682
    USA 211 E. 7th Street Suite 700 Austin TX. 78701 [email protected] 844 571 2682
    Hong Kong Room 3003 -3008 30F Ace Tower Windsor House 311 Gloucester Road Causeway Bay Hong Kong [email protected] 852 3959 4810
    Singapore 99A Amoy Street Singapore 069919 [email protected] 65 6805 4380

    You can call the company in its working hours, or you can request a call from WorldFirst here.

    World First Promo Code:

    The company offers various discounts through promo codes which are shared to users by SMS, emails or mobile notifications.

    World First Refer a Friend

    If you refer a friend the services of WorldFirst through the unique link provided by the company, then your account will be get credited with 50 GBP or similar amount in other currencies. (T&C apply)

    WorldFirst Money Transfer Apps

    The company has been offering its apps, which you can use to make fast and easy transfers, anytime, anywhere. Download the apps here:

    1. WorldFirst Android App
    2. WorldFirst iOS App

    The company has combined fast, efficient technology and created dedicated systems to lower the cost of international money transfers. The company is growing with a rate of 40% per year to become of the top FinTech companies in the world. The company has offices in Sydney, Hong Kong, Singapore, Washington, and the Netherlands. So, on overall user experience, we rate it 7.5 out of 10.

    Security : Is World First Safe?

    10/10

    One of the major factors you should consider before using the services of currency exchange provider is how safe and protected they are? So, you must be happy to know that the company is trustworthy and offers high security.

    • The company is regulated by the Financial Ombudsman Service (FOS) in the UK.
    • The <>Australian Securities and Investments Commission regulates WorldFirst in Australia.
    • It has rated “3A2” from Dun and Bradstreet Credit Agency, which means the company has a low risk business and has large reserves of capital.
    • It is also separately registered in Canada with the Financial Transactions Reports Analysis Centre of Canada (FINTRAC).
    • Hong Kong Customs and Excise Department also regulates the company.

    The platform uses sophisticated security to protect the personal and financial details of the users, and therefore, we rate it 10 out of 10 in security.

    World First FAQ's

    What is the minimum and maximum transfer limit of WorldFirst?

    The company offers both personal and business transfers which have similar transfer limits. These are:

    WorldFirst Minimum Limit: USD $1,000 or similar amount in other currencies

    WorldFirst Maximum Limit: USD $10,000 or similar amount in other currencies

    Discuss this question

    Can I send money through cash pick-up services from WorldFirst?

    No. WorldFirst does not offer its cash pick-up services, so users can only send the money from bank account or make the wire transfers.

    Discuss this question

    Do WorldFirst offers instant money transfers?

    No. WorldFirst does not offer instant money transfer. It will take approximately 1 to 4 working days to reach the funds to the recipient.

    Discuss this question

    Alternatives to World First

    World First User Reviews and Ratings

    reviews powered by trustpilot

    Guys

    Review published ago

    Guys Honestly , highly recommended not to use worldfirst anymore I have transferred 17k to a my supplier in Eourope on 22.12.22 . Beneficiary still has not received their money . My order has been cancelled. I have made a Complain to their department. They have responded that their service has been good and they keep trying to resolved the matter . While they still do that ( at least that's what they saying) . I lost my supplier, my orders in UK has been cancelled . World first has made my life a nightmare.

    by Vladimir Margin

    Guys

    Review published ago

    Guys Honestly , highly recommended not to use worldfirst anymore I have transferred 17k to a my supplier in Eourope on 22.12.22 . Beneficiary still has not received their money . My order has been cancelled. I have made a Complain to their department. They have responded that their service has been good and they keep trying to resolved the matter . While they still do that ( at least that's what they saying) . I lost my supplier, my orders in UK has been cancelled . World first has made my life a nightmare.

    by Vladimir Margin

    Waste of times forget it

    Review published ago

    Honestly. I've never in my life faced any kyc or similar issues. These lot are a different bread, they quote companies house without understanding the processes of companies house. Companies house has our records and our shareholders, they just published it, yet they keep telling me that we have more than one shareholder with 25%??? They they want invoices of all our activities which is ridiculous, Then they want me to update our company sic code, why should I do it now when I've explained extensively It will be done on our next confirmation statement, Then they keep asking me about my companies trading name opposed to my registered, everyone has trading names, so what? Why do you need so many invoices of so much different activities its ridiculous Just forget about it I thought wise but they eventually sortred my issue, it was bad but no these guys take the cake Sorry edited to add edit: I even sent them a contract of ours thanks to our clients permission which is deeply confidential and it wasn't enough even though it addressed the issue they raised. They are useless. - EDIT: to reply, - so I did not response to the response here on trustpilot from worldfirst or followup and then i got an email just saying "your case has been closed", great, so no idea what happened they didn't inform me of anything i just get that email, i don't want to send you any email this service speaks for itself. unbelievable .

    by أوليفيا

    Waste of times forget it

    Review published ago

    Honestly. I've never in my life faced any kyc or similar issues. These lot are a different bread, they quote companies house without understanding the processes of companies house. Companies house has our records and our shareholders, they just published it, yet they keep telling me that we have more than one shareholder with 25%??? They they want invoices of all our activities which is ridiculous, Then they want me to update our company sic code, why should I do it now when I've explained extensively It will be done on our next confirmation statement, Then they keep asking me about my companies trading name opposed to my registered, everyone has trading names, so what? Why do you need so many invoices of so much different activities its ridiculous Just forget about it I thought wise but they eventually sortred my issue, it was bad but no these guys take the cake Sorry edited to add edit: I even sent them a contract of ours thanks to our clients permission which is deeply confidential and it wasn't enough even though it addressed the issue they raised. They are useless. - EDIT: to reply, - so I did not response to the response here on trustpilot from worldfirst or followup and then i got an email just saying "your case has been closed", great, so no idea what happened they didn't inform me of anything i just get that email, i don't want to send you any email this service speaks for itself. unbelievable .

    by أوليفيا

    Ottimo servizio

    Review published ago

    Collaboro da qualche settimana con Worldfirst e posso testimoniare che la piattaforma ha un funzionamento lineare ed intuitivo ed i servizi offerti sono di ottimo livello. Inoltre, l'assistenza clienti è funzionale ed efficiente, sempre collaborativa.

    by Pattiman

    Ottimo servizio

    Review published ago

    Collaboro da qualche settimana con Worldfirst e posso testimoniare che la piattaforma ha un funzionamento lineare ed intuitivo ed i servizi offerti sono di ottimo livello. Inoltre, l'assistenza clienti è funzionale ed efficiente, sempre collaborativa.

    by Pattiman

    World First have lost my money

    Review published ago

    World First have lost my money. I transferred the GBP amount into my account and they were given a copy of the supplier invoice with all the bank details but seem to have missed some details and money never arrived Have waited over two months for money to be found and recalled Getting a reply by email or phone was impossible no one taking any responsibility or taking any action

    by Liz Pepperell Skey

    World First have lost my money

    Review published ago

    World First have lost my money. I transferred the GBP amount into my account and they were given a copy of the supplier invoice with all the bank details but seem to have missed some details and money never arrived Have waited over two months for money to be found and recalled Getting a reply by email or phone was impossible no one taking any responsibility or taking any action

    by Liz Pepperell Skey

    Totally third class customer service…

    Review published ago

    Totally third class customer service… Totally third class customer service recently I have opened a business account with them and fortunately received my first payment of 1389 gbp into my gbp balance on 29 December till today 4th January i am waiting for my funds to be cleared though provided everything they asked in the name of verification of payment but still I am unable to get my payment. My customer is waiting for his order to be shipped but i have not shipped because I have not received the payment. I have mailed them several times and also talked to their live chat but neither they are responding of my any email nor resolving my issue. Requesting you do not use this bank they are money eaters.

    by Shib Nath Datta

    new platform not so good

    Review published ago

    Been dealing with Worldfirst for years with no issues but now a $US transfer back to $AUD for over $80K has gone missing. Turned up after 9 days but appears my bank was holding it as a suspicious payment as information not provided in timely manner by worldfirst

    by Stephen

    You don't get any response to!

    Review published ago

    I have been waiting for a response for a year. I only had one request and it drags on and you don't get an answer from any email address you find there, even though you are a customer of the company. I have been waiting for a response for a year. I only had one request and it drags on and you don't get an answer from any email address you find there, even though you are a customer of the company. Please fix this as soon as possible, otherwise it's no wonder if everyone goes to the competition. Antwort von WorldFirst Vor 6 Tagen Dear Richard Thank you for your feedback We would appreciate it if you could provide further information to us to allow us to look in to the matter fully. Kind Regards - WorldFirst Dear World first Team, please get in touch with me at my e-mail address and the mails I have sent out. (Everlastree GmbH) Please provide an email address that I can refer to in order to close the case. Then I will also take back the rating.

    by Richard Fri

    World First used to be a company I recommended to others…

    Review published ago

    World First used to be a company I recommended to others because of its professionalism and customer focussed service. Since the acquisition by Ant Financial, the service is appalling. Our company bought €250k on Fri 2 Dec and I transferred over £214k to them on Mon 5 Dec. Despite chasing emails, the €250k has not been transferred to our account and no one has replied to emails - not even the so called Customer Relations Dept. 15/12/2022 at 16:53 - I am from Tailored Travel Limited - feel free to call me and I will give you full details of the €250,000 that you have not yet transferred. 21/12/2022 at 10:51 - having had 3 calls from WF on Thursday last week (but no emails) with promises to sort out the payment of the €250k but since then no further communication and still no payment of the €250k, I am now referring this to the FCA for your failure to keep the client informed and your breach of your professional and contractual duties.

    by John

    New platform is a disaster

    Review published ago

    New platform is a disaster. Logging in is difficult and when you eventually do get logged in sometimes the data (and your money) does not load. This is clearly unsalvageable and we will be looking for a replacement. Such a pity because for years WorldFirst provided excellent, fast, and reliable service.

    by Stephen

    WORLD FIRST is WORLD WORST

    Review published ago

    I have been with World first for years and normally things run smoothly with no problems but, as of late. The service has been ATROCIOUS. The new website is ABYSMAL and very difficult to manage. What used to be a simple process to book a trade has now taken me 3 weeks and they are about to lose me to a competitor. I have tried calling, email &The Works but still no response. I cannot believe how much this company has deteriorated in its service. I would not recommend using it for a business. I have been held up now for 2 weeks trying to book a simple money transfer to the USA, which I have done many a time before with no problem. The frustration is painful, as is my waste of time which is crucial for a small business.DONT USE. Closing my account

    by Myra Gonzalez

    What's going on with WorldFirst

    Review published ago

    What's going on with WorldFirst? Very concerned that they may just take our deposits. We thought they were an Amazon approved financial provide. 6 days we have been waiting for an internal transfer to be completed between WF accounts. Numerous calls and emails and no one responds or answers calls after hours on the phone. This is horrible and an absolute nightmare for any business. We are also seriously considering reporting them to the FCA as we have all our deposits with them.

    by Khaled Amin

    I have been using worldfirst for a year…

    Review published ago

    I have been using world first for a year now and never had issues before. Since 1.5 months I have been able to log in but have not been able to make any payments or withdraw any money. During this 1.5 months, I have contacted World first on several occasions, but without reply. Not via e-mail, nor phone. This is getting very frustrating right now as my payments are still coming into the account. Want to get this resolved asap. Update 14-12: Worldfirst said they would contact me. Still have not done this after a week. Please be cautious of using this company. Update 20-12: Worldfirst has contacted me last week. But, the issue still persists. I cannot make a transfer, withdraw, or exchange since first of November. Update 06-01: On 22-12 Worldfirst had indicated they would contact me. Still have not heard anything since the 14-12, only that they would investigate. I still have not been able to access my funds since November. This issue really needs to be resolved. I am unable to reach them via e-mail, chat or phone. None of the communication channels are working. I cannot imagine that this is the service that Worldfirst wants to show. Truly disappointed in the way of working.

    by Tommy Hadera

    These people are out of control .. except one.

    Review published ago

    Clearly they have been taken over by the same crowd that run XE.com. Milk the customers and save money by giving no service. Absolutely appalling, the web site has no record of £5960 i sent them to pay the wages of my staff in India and there is no way of finding out where it is as you can’t talk to anyone .. understandably .. as there is no one. ... 7th Dec ..its all lies .. still no contact from anyone for 6 days ...... 8th Dec I managed to find the e-mail for a specific member of the World First support team and the problem was fixed immediately ... shame the person responding to trust pilot did nothing ... perhaps this is just how Chinese companies work. ..... yesterday had a problem with their woeful web site .. WHY DO THE FCA ALLOW PEOPLE TO OPERATE AS BANKS WHEN THEY DON'T HAVE A WEB SITE THAT WORKS? No one answers the phone, no one answers e-mails or call backs, the chat line disappears as soon as you move your cursor off it .. these peope are a bunch of amateurs. Anyway .. good news .. gone over to TorFX .. the help line phone was answered in 3 rings .. and it was a real person. So thats the LAST OF WORLD FIRST Sorry back to 1 star

    by Norman Guiver

    Atrocious service following the takeover

    Review published ago

    Customer service has completely gone by the way side. After being taken over and a new platform being launched without warning my account was made dormant for some reason and without any notification subsequently. However, that hasn't stopped them accepting deposits into a dormant account but not allowing me to make payments out, effectively locking my money away and making it inaccessible. 3 weeks and numerous unanswered emails and call and failed online webchat sessions still no access to my own funds. No response from their complaints team email address either. As soon as I have my money out I will be closing my account. UPDATE: 6/12/22 Reply received: Reply from WorldFirst 4 hours ago Dear Mr Stone Thank you for your feedback. We are sorry that you have experienced issues when trying to contact us. Your query is with our Customer Services Team who will contact you shortly. Kind Regards - WorldFirst My response is: But this query has already been with your Customer Services team for 3 weeks and nothing has happened which is why your getting this bad review. All you are doing is passing the buck from one poor CSA to another and not actually doing anything. We are close to me reporting you to the FCA and seeking compensation to coveer my losses in FX rates due to your mistakes.

    by Adrian Stone

    The most unprofessional customer experience

    Review published ago

    A client made a payment 8 days ago and when the funds did not appear on the account, we tried to get in touch with WF. However, the customer service that we have experienced is the most atrocious I ever experienced with a financial institution. You can't get hold of someone over the phone, emails are not responded to, chat is disabled, messages are not responded to, etc etc. I have been with WF for over 3 years now and I have always enjoyed a very professional service from them. My recent experience will undoubtedly direct me to seek alternative companies.

    by Kirro

    Very poor

    Review published ago

    World First used to be brilliant, used them for over 10 years. It was simple, easy to use and £5 fee. The new platform launched a couple of months ago is completely ridiculous. Its complicated, time consuming, illogical and confusing. I spent hours on the support line waiting to talk to somebody and the fees have trebled.

    by Neil W

    BEWARE: Money Taken, Lost, Eventually Sent 1 Month Late

    Review published ago

    BEWARE: they took the money and never transferred it. After many years of superb service, the new Dutch company behind WorldFirst is at best incompetent and at worst a thief. They took our money and never transferred it. They do not respond to email. Their chat does not work. Their phone line tells you, in Dutch (no English) that you are No 1 in the queue but they never answer the phone, even after a long wait. We will be complaining to the Dutch financial regulator to try and recover the money. However, for now, DO NOT USE or you will lose your money. UPDATE 1 Dec 2022: Even though WorldFirst replied, below, they have NOT done anything to either transfer the money they took, nor to refund it. Their email just explained their fees. I have now complained to them three times, and still no reaction. This in unacceptable. UPDATE 9 Dec 2022: After sending 3 more emails, still no reply and no money. I am concerned they have just stolen our funds. Researching how to report them to their regulator. UPDATE 21 Dec 2022: The money has been found after one month of delays. WorldFirst failed to provide the correct payment reference and name on the transfer. They have taken one month to reply to 5 emails and 3 phone calls, completely not in line with their complaints procedure which assures clients of a reply within 3 days. Their portal is still work in progress. Some pages show text in Chinese amongst English. Information about complaints or about who regulates them is on pages that end in a "page not found" errors. We have asked to CLOSE OUR ACCOUNTS. I will never do business with WorldFirst again, nor any other company related to their new Chinese owners, the Ant Group. Do not trust them with your money, unless you want trouble.

    by Rafal Lukawiecki

    After years of excellent support and…

    Review published ago

    After years of excellent support and service I have been unable to contact them since September, no reply to emails and after being on hold listening to MUSAK for ages it just cuts you off even after telling you many times you are number 1 in the queue. Need to know what has happened to our funds paid by a customer. Thank you for your reply Worldfirst but that was 5 days ago and no one has made contact yet.

    by Mo Reardon

    hidden fees

    Review published ago

    When I open a worldfirst account I was told there were no transection fees, the reality is when I was expecting an NZD188 payment from an HK client, I received only NZD155, while my client paid bank fees on their end. Then, when I tried to make a local currency transfer to the local beneficiary bank, I was charged a 0.6% fee, having been told there will not be any fees for local currency transfer when I open the account. What is going on???

    by J D

    VERY POOR Customer Service - Did WF go bust?

    Review published ago

    I can't get hold of anyone from WF for WEEKS! They are holding 2000$ on their account from my inbound transfer since 20th October and there is no way I can get hold of that money nor anyone from customer service. I tried phone call, email, chat, but no one answers or cares. There are other companies that move money around.

    by Alphaveil
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