WorldFirst Review- Make Safe and Secure International Money Transfer 2020

5 stars based on 1415 reviews

World First Review by Exchange Rate IQ

Overall rating
8.5 /10

Are you thinking of transferring funds internationally? Here at Exchange Rate IQ, we provide you the detailed and unbiased review of the “best money transfer companies” which are provided by performing complete research on customer satisfaction, safety, etc. So, today we bought you the review of WorldFirst which offer best exchange rates when compared to banks in more than 50 currencies over 80 countries.

WorldFirst is a known and well-established money remittance company. It serves to the individuals, businesses and also provides online e-commerce exchange services. The company manages to offer better exchange rates when compared to banks mainly because of the volumes it. Some of the benefits of using WorldFirst are:

  • Transparent Fee Structure
  • Easy-To-Use Website
  • Competitive Exchange Rates

Review of World First :

Founded in the year 2004, WorldFirst is a UK-based company provides money transfer services to individuals as well as businesses. The company has its headquarters in London, UK. One can transfer the funds from Australia, Canada, France, New Zealand, Spain, UK and Europe to over 80 countries in more than 50 currencies. Till date, the company has served more than 111,000 customers and traded above £60 billion.

One can transfer the funds through a bank account, debit or credit card using the company’s mobile apps on Android, iPhone or Android Watch. The minimum amount of transfer must be £250 (or the equivalent in any local currency) online or £1,000 over the phone. The company also offers cash pickup through agents, so one can use the services when the recipient is in need of urgent money.

The company is also offering spot contracts, forward contracts, live exchange rate transfers, and rate alert services which help the customers to get the benefit of the best rates. The company aims to provide quick turnaround times as well as a high level of customer services to the users across the world. One can call customer support during the working hours or can request a call.

The company is highly secured and regulated by various authorities in different countries. So, one can use the services of WorldFirst without worries.

Pricing : How much does World First cost?

7 /10

WorldFirst Transfer Fee

The company has a variable fee depending on the mode and currency you are transferring. Still, its standard fee ranges in between $0 to $10.

  • WorldFirst charges a straight fee of USD $10 for the transfers of $10,000 or less.
  • It does <>not charge any fee for the transfers above $10,000.
  • The company has variable pricing for the business transfers lies in between $0 to $10, and this depends on how much you transact with them.

Sending money to an agent location is much cheaper than sending it to the bank account regardless of payment method.

WorldFirst Exchange Rates

The company’s exchange rates are 1% lower than the mid-market prices and interbank rates. This shows that a person has to pay the fee of $10 for transferring every $1,000.

WorldFirst also promises to provide the best prices and if you find any better rates with the other provider, get a quote for the same amount and currency pair, and submit your quote to World First within three hours of receiving it from the other provider. They will provide the best rates as long as they are not into the loss.

So, for its pricing and exchange rate, our experts rate it 7 out of 10.

Transparency: Does World First have any hidden fees?

8 /10

WorldFirst Hidden Fee

The company has no hidden fees; it will show all the details of fee and exchange rates on the transaction page. However, there are many banks, which charge the fees for transferring the funds, so you must first check from your bank.

WorldFirst Tracking

The company provides all the details of the transaction on the dashboard. So, for tracking your transfers, you need to log in and know where your money has reached.

The company has no hidden fees and also providing tracking details on the dashboard. Though, it is not providing any transaction number, so that one can directly check the details of the transaction without logging. Therefore, we rate it 8 out of 10.

Transfer Speed: How long does it take to send money through World First?

7/10

The money transfer speed of WorldFirst depends on various factors, including the mode of payment, the currency you are buying or selling, amount as well as your bank. Generally, the company transfers GBP and EUR on the same business day as soon as it receives the amount and the payment also get to the recipient’s bank on the same day. However, it depends on the bank if it releases the funds or not.

In other currencies, it may take 1 to 4 business days. This time essentially depends on the currency you are transferring. For example:

  • Swedish kroner take up to One day
  • East Caribbean dollar takes Up to four days
  • Australian and New Zealand dollars transacted in 24 hours

The company tries to transfer the funds timely, but it also depends on the intermediaries and receiving bank policies. Therefore, we rate it 7 out of 10 for its speed because many of its competitors are also offering instant transfers.

Coverage: How many Countries & Currencies does World First support?

7/10

The company offers transfers in more than 50 currencies from Australia, Canada, France, New Zealand, Spain, UK and Europe. The currencies you can send through WorldFirst money transfer are:

AED NOK USD CAD QAR ZAR
KWD EUR DKK HUF CNY GBP
SGD ZAR JPY ILS BHD CHF
BGN AUD PHP RUB PLN THB

Besides the money transfer service, the company provides several other services to individuals and businesses which make transfers easier. These are:

  • Spot Contracts: Rates offered if you need to transfer straightforward.
  • Forward Contracts: Lock an exchange rate now, but transfer the funds later in the future.
  • Live Exchange Rate: Company provides continually updated interbank exchange rates between currency pairs.
  • Currency Converter Calculation: WorldFirst offers online currency conversion calculations based on the interbank rate.
  • Rate Alerts: One can sign up for rate alerts from the WorldFirst.

The company recently stopped providing its services in the USA, effective from Jan 30, 2019 (after 5 p.m.) and therefore one cannot transact with WorldFirst from 4:00 pm February 20th, 2019. So, one can send money to the USA but not from the country. Besides this, there are many countries which it needs to get cover in Asia and Africa to be a top money remittance company. So, if you want to use the services of the WorldFirst login here.

So, on its coverage basis, Exchange Rate IQ’s experts provide 7 out of 10 scores to the company.

World First Transfer Process

Step-By-Step Guide to Transfer Funds with WorldFirst

  1. Go to the WorldFirst website.

  2. Select the account you want to set up, i.e., Business, Marketplace Seller or Personal.

  3. Click on “Sign up for Fee”.

  4. You will be redirected to a new page.

  5. Here enter all the personal details, phone number, etc.

  6. Select the country where you want to send the funds.

  7. Provide the image of your passport or fill the passport details asked by the company.

  8. Select any two security questions to answer and answer them.

  9. Enter the amount and details of the recipient.

  10. Re-check the details and send the fund.

User experience of World First

7.5/10

WorldFirst provides very high-quality services, but they do not have the lowest fee. The company is good, trustworthy and reliable. One can save up to 0.25% to 4% on the exchange rates when compared to banks. But there are some positive and negative aspects of the company, which are based on customers’ reviews, these are:

Positive:

  • Efficient and helpful customer care services.
  • Rapid transfers.
  • Provides a weekly update of market exchange rates.

Negative:

  • Less number of currencies available.
  • Does not accept electronic documentation for proof.
  • High amount of minimum transfers.
  • WorldFirst Customer Support Contact:

    COUNTRY ADDRESS EMAIL PHONE
    Australia Level 5 261 George Street Sydney NSW 2000 mailto:[email protected] 1800 835 506
    UK Millbank Tower 21-24 Millbank London SW1P 4QP [email protected] 44 20 3468 6953
    USA 251 18th Street South Suite 550 Arlington VA. 22202 [email protected] 844 571 2682
    USA 211 E. 7th Street Suite 700 Austin TX. 78701 [email protected] 844 571 2682
    Hong Kong Room 3003 -3008 30F Ace Tower Windsor House 311 Gloucester Road Causeway Bay Hong Kong [email protected] 852 3959 4810
    Singapore 99A Amoy Street Singapore 069919 [email protected] 65 6805 4380

    You can call the company in its working hours, or you can request a call from WorldFirst here.

    World First Promo Code:

    The company offers various discounts through promo codes which are shared to users by SMS, emails or mobile notifications.

    World First Refer a Friend

    If you refer a friend the services of WorldFirst through the unique link provided by the company, then your account will be get credited with 50 GBP or similar amount in other currencies. (T&C apply)

    WorldFirst Money Transfer Apps

    The company has been offering its apps, which you can use to make fast and easy transfers, anytime, anywhere. Download the apps here:

    1. WorldFirst Android App
    2. WorldFirst iOS App

    The company has combined fast, efficient technology and created dedicated systems to lower the cost of international money transfers. The company is growing with a rate of 40% per year to become of the top FinTech companies in the world. The company has offices in Sydney, Hong Kong, Singapore, Washington, and the Netherlands. So, on overall user experience, we rate it 7.5 out of 10.

    Security : Is World First Safe?

    10/10

    One of the major factors you should consider before using the services of currency exchange provider is how safe and protected they are? So, you must be happy to know that the company is trustworthy and offers high security.

    • The company is regulated by the Financial Ombudsman Service (FOS) in the UK.
    • The <>Australian Securities and Investments Commission regulates WorldFirst in Australia.
    • It has rated “3A2” from Dun and Bradstreet Credit Agency, which means the company has a low risk business and has large reserves of capital.
    • It is also separately registered in Canada with the Financial Transactions Reports Analysis Centre of Canada (FINTRAC).
    • Hong Kong Customs and Excise Department also regulates the company.

    The platform uses sophisticated security to protect the personal and financial details of the users, and therefore, we rate it 10 out of 10 in security.

    World First FAQ's

    What is the minimum and maximum transfer limit of WorldFirst?

    The company offers both personal and business transfers which have similar transfer limits. These are:

    WorldFirst Minimum Limit: USD $1,000 or similar amount in other currencies

    WorldFirst Maximum Limit: USD $10,000 or similar amount in other currencies

    Discuss this question

    Can I send money through cash pick-up services from WorldFirst?

    No. WorldFirst does not offer its cash pick-up services, so users can only send the money from bank account or make the wire transfers.

    Discuss this question

    Do WorldFirst offers instant money transfers?

    No. WorldFirst does not offer instant money transfer. It will take approximately 1 to 4 working days to reach the funds to the recipient.

    Discuss this question

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    World First User Reviews and Ratings

    reviews powered by trustpilot

    Truly Delighted

    Review published ago

    Truly delighted by the steer and support Miranda Drake, Account Manager al WorldFirst has been providing me with. Very good at listening and advising with reference to my personal circumstances. She's helped me secure the trade at the rate I was hoping for. I would certainly recommend. Thank you!

    by Alex Coppede

    Truly Delighted

    Review published ago

    Truly delighted by the steer and support Miranda Drake, Account Manager al WorldFirst has been providing me with. Very good at listening and advising with reference to my personal circumstances. She's helped me secure the trade at the rate I was hoping for. I would certainly recommend. Thank you!

    by Alex Coppede

    Great stuff from Miranda and the team!

    Review published ago

    Great stuff from Miranda and the team!

    by Kelvin Archer

    Great stuff from Miranda and the team!

    Review published ago

    Great stuff from Miranda and the team!

    by Kelvin Archer

    very fast and efficient

    Review published ago

    I made my first trade with WorldFirst last week. I dealt with Miranda who offered me a great rate and was extremely fast and efficient. The whole process was very easy and I received my funds the same day.

    by claire

    very fast and efficient

    Review published ago

    I made my first trade with WorldFirst last week. I dealt with Miranda who offered me a great rate and was extremely fast and efficient. The whole process was very easy and I received my funds the same day.

    by claire

    Satisfied long term customer

    Review published ago

    I've used WorldFirst for currency exchange for more than 8 years now. Although there have been quite long gaps of time between transactions I've always found WorldFirst easy to deal with. Very Any questions have been answered quickly by very responsive staff and their rates are reasonable too.

    by Ian

    Satisfied long term customer

    Review published ago

    I've used WorldFirst for currency exchange for more than 8 years now. Although there have been quite long gaps of time between transactions I've always found WorldFirst easy to deal with. Very Any questions have been answered quickly by very responsive staff and their rates are reasonable too.

    by Ian

    Ellie was amazing to deal with

    Review published ago

    Ellie was amazing to deal with, polite, quick and helpful, thank you Ellie

    by Sarita

    professional

    Review published ago

    swift, friendly, and professional service

    by Emad Eid

    Account Opening

    Review published ago

    We have been in the process of opening an account. World First (George) Have been very helpful in doing this, even though we are never going to be their biggest customers. We hope using the account will be as easy!

    by John Talbot

    Good service

    Review published ago

    Good day, I was perfectly served by Ellie Killip, opening the necessary account, thank you for your good service. Many thanks.

    by VINGO SOLUTIONS

    Verhogen de spread na verloop van tijd!

    Review published ago

    Verhogen de spread na verloop van tijd!

    by Ouwehand

    Peace of mind

    Review published ago

    We have been using Worldfirst for a number of years and have always found them to be a very efficient and safe organisation to do business with. We had a problem with a delay of funds transfer with our Spanish bank and contacted Miranda Drake at WorldFirst who reacted very quickly and efficiently in providing the necessary documentation and information to progress the issue with the Spanish bank. She gave me the confidence that I was being looked after as a client and my satisfaction as a customer was a high priority. Good to do business with. WorldFirst highly recommended.

    by Stephen Grayson

    Another efficient trade

    Review published ago

    Life is all about relationships and trust and I first came to WorldFirst because of the responsiveness of, and support from, Alistair Hutson rather than WF being the cheapest. This latest trade with Miranda was equally efficient and pain free. We had agreed a trigger point, I was duly notified and we sorted the detail in minutes. Thank you.

    by Andrew Gibson

    Great and quick customer service and…

    Review published ago

    Great and quick customer service and very much recommended. Very easy and user friendly

    by Mr Noel Pereira

    Used them for 4 years now.

    Review published ago

    I've used them for a number of years for business and private use. Highly recommend. Simple, fair (small) fee's and a personal service you just can't get with traditional banks. You don't usually have to wait long to get through to someone real either on the phone. Bliss!

    by Andrew Eaves

    Very efficient and helpful

    Review published ago

    This was my first transaction using WorldFirst and I was very impressed. My relationship manager Joshua kept me well informed and was most helpful in guiding me through the process. He was proactive without being pushy, and kept me well informed. The transaction itself went extremely well and I have no hesitation recommending WorldFirst.

    by Gray Neely

    Ellie was very efficient helping me…

    Review published ago

    Ellie was very efficient helping me open my account for my new business with world-first. I can't thank her enough as within 24 hours my account has been opened . 5 Stars Thanks Ellie

    by Naeem

    Essential service for global sellers

    Review published ago

    The multi currency service is a great one for online sellers. The set-up experience is easy and customer support is easy to access and helpful.

    by MJ

    Prompt and friendly

    Review published ago

    I have been using World First for the past couple of years and have been hugely impressed at the helpful and prompt service I have had, first from Alistair and now from Miranda. Every transaction has been managed quickly, even out of normal hours. It has made my property purchase in France far less stressful than it could have been. Thank you so much

    by Juliet

    Helpful and efficient

    Review published ago

    Miranda was very helpful and dealt with my transaction smoothly and efficiently. I was however surprised that your system has altered since my last time, in that I had to send 5% ie £7k as a deposit whilst awaiting transfer of funds from my Natwest Jersey account. That was unusual and made me hopeful that this amount would not be forgotten! Came back to Worldfirst rather than another company which was tempting me as you are a known quantity and have been very fair to me in the past. Bonne continuation!

    by Viki Ballinger

    New Account

    Review published ago

    Very quick and straightforward account setup and instant currency account details. Thanks George.

    by Hugh

    Thank you Siena......

    Review published ago

    Thank you Siena...... I received my money today at 09h00 - (Central European Time.) Seriously......that has got to be an all time record!!! TRULY INCREDIBLE!!! It is just so fast!!! When I joined WORLD FIRST - (back in January 2012) - it took approximately 3 days!!! I am truly a VERY VERY satisfied customer. I am equally impressed by your excellent Customer Communication relations. I don’t know of any other enterprise - (in France, Australia or the Netherlands) - that comes even close to offering the outstanding service that you do. CONGRATULATIONS!!! See you once again, in one month’s time. Amicalement...... Michiel

    by Marc van Wagenberg
    show more >>

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