WorldFirst Review- Make Safe and Secure International Money Transfer 2020

5 stars based on 748 reviews

World First Review by Exchange Rate IQ

Overall rating
8.5 /10

Are you thinking of transferring funds internationally? Here at Exchange Rate IQ, we provide you the detailed and unbiased review of the “best money transfer companies” which are provided by performing complete research on customer satisfaction, safety, etc. So, today we bought you the review of WorldFirst which offer best exchange rates when compared to banks in more than 50 currencies over 80 countries.

WorldFirst is a known and well-established money remittance company. It serves to the individuals, businesses and also provides online e-commerce exchange services. The company manages to offer better exchange rates when compared to banks mainly because of the volumes it. Some of the benefits of using WorldFirst are:

  • Transparent Fee Structure
  • Easy-To-Use Website
  • Competitive Exchange Rates

Review of World First :

Founded in the year 2004, WorldFirst is a UK-based company provides money transfer services to individuals as well as businesses. The company has its headquarters in London, UK. One can transfer the funds from Australia, Canada, France, New Zealand, Spain, UK and Europe to over 80 countries in more than 50 currencies. Till date, the company has served more than 111,000 customers and traded above £60 billion.

One can transfer the funds through a bank account, debit or credit card using the company’s mobile apps on Android, iPhone or Android Watch. The minimum amount of transfer must be £250 (or the equivalent in any local currency) online or £1,000 over the phone. The company also offers cash pickup through agents, so one can use the services when the recipient is in need of urgent money.

The company is also offering spot contracts, forward contracts, live exchange rate transfers, and rate alert services which help the customers to get the benefit of the best rates. The company aims to provide quick turnaround times as well as a high level of customer services to the users across the world. One can call customer support during the working hours or can request a call.

The company is highly secured and regulated by various authorities in different countries. So, one can use the services of WorldFirst without worries.

Pricing : How much does World First cost?

7 /10

WorldFirst Transfer Fee

The company has a variable fee depending on the mode and currency you are transferring. Still, its standard fee ranges in between $0 to $10.

  • WorldFirst charges a straight fee of USD $10 for the transfers of $10,000 or less.
  • It does <>not charge any fee for the transfers above $10,000.
  • The company has variable pricing for the business transfers lies in between $0 to $10, and this depends on how much you transact with them.

Sending money to an agent location is much cheaper than sending it to the bank account regardless of payment method.

WorldFirst Exchange Rates

The company’s exchange rates are 1% lower than the mid-market prices and interbank rates. This shows that a person has to pay the fee of $10 for transferring every $1,000.

WorldFirst also promises to provide the best prices and if you find any better rates with the other provider, get a quote for the same amount and currency pair, and submit your quote to World First within three hours of receiving it from the other provider. They will provide the best rates as long as they are not into the loss.

So, for its pricing and exchange rate, our experts rate it 7 out of 10.

Transparency: Does World First have any hidden fees?

8 /10

WorldFirst Hidden Fee

The company has no hidden fees; it will show all the details of fee and exchange rates on the transaction page. However, there are many banks, which charge the fees for transferring the funds, so you must first check from your bank.

WorldFirst Tracking

The company provides all the details of the transaction on the dashboard. So, for tracking your transfers, you need to log in and know where your money has reached.

The company has no hidden fees and also providing tracking details on the dashboard. Though, it is not providing any transaction number, so that one can directly check the details of the transaction without logging. Therefore, we rate it 8 out of 10.

Transfer Speed: How long does it take to send money through World First?


The money transfer speed of WorldFirst depends on various factors, including the mode of payment, the currency you are buying or selling, amount as well as your bank. Generally, the company transfers GBP and EUR on the same business day as soon as it receives the amount and the payment also get to the recipient’s bank on the same day. However, it depends on the bank if it releases the funds or not.

In other currencies, it may take 1 to 4 business days. This time essentially depends on the currency you are transferring. For example:

  • Swedish kroner take up to One day
  • East Caribbean dollar takes Up to four days
  • Australian and New Zealand dollars transacted in 24 hours

The company tries to transfer the funds timely, but it also depends on the intermediaries and receiving bank policies. Therefore, we rate it 7 out of 10 for its speed because many of its competitors are also offering instant transfers.

Coverage: How many Countries & Currencies does World First support?


The company offers transfers in more than 50 currencies from Australia, Canada, France, New Zealand, Spain, UK and Europe. The currencies you can send through WorldFirst money transfer are:


Besides the money transfer service, the company provides several other services to individuals and businesses which make transfers easier. These are:

  • Spot Contracts: Rates offered if you need to transfer straightforward.
  • Forward Contracts: Lock an exchange rate now, but transfer the funds later in the future.
  • Live Exchange Rate: Company provides continually updated interbank exchange rates between currency pairs.
  • Currency Converter Calculation: WorldFirst offers online currency conversion calculations based on the interbank rate.
  • Rate Alerts: One can sign up for rate alerts from the WorldFirst.

The company recently stopped providing its services in the USA, effective from Jan 30, 2019 (after 5 p.m.) and therefore one cannot transact with WorldFirst from 4:00 pm February 20th, 2019. So, one can send money to the USA but not from the country. Besides this, there are many countries which it needs to get cover in Asia and Africa to be a top money remittance company. So, if you want to use the services of the WorldFirst login here.

So, on its coverage basis, Exchange Rate IQ’s experts provide 7 out of 10 scores to the company.

World First Transfer Process

Step-By-Step Guide to Transfer Funds with WorldFirst

  1. Go to the WorldFirst website.

  2. Select the account you want to set up, i.e., Business, Marketplace Seller or Personal.

  3. Click on “Sign up for Fee”.

  4. You will be redirected to a new page.

  5. Here enter all the personal details, phone number, etc.

  6. Select the country where you want to send the funds.

  7. Provide the image of your passport or fill the passport details asked by the company.

  8. Select any two security questions to answer and answer them.

  9. Enter the amount and details of the recipient.

  10. Re-check the details and send the fund.

User experience of World First


WorldFirst provides very high-quality services, but they do not have the lowest fee. The company is good, trustworthy and reliable. One can save up to 0.25% to 4% on the exchange rates when compared to banks. But there are some positive and negative aspects of the company, which are based on customers’ reviews, these are:


  • Efficient and helpful customer care services.
  • Rapid transfers.
  • Provides a weekly update of market exchange rates.


  • Less number of currencies available.
  • Does not accept electronic documentation for proof.
  • High amount of minimum transfers.
  • WorldFirst Customer Support Contact:

    Australia Level 5 261 George Street Sydney NSW 2000 mailto:[email protected] 1800 835 506
    UK Millbank Tower 21-24 Millbank London SW1P 4QP [email protected] 44 20 3468 6953
    USA 251 18th Street South Suite 550 Arlington VA. 22202 [email protected] 844 571 2682
    USA 211 E. 7th Street Suite 700 Austin TX. 78701 [email protected] 844 571 2682
    Hong Kong Room 3003 -3008 30F Ace Tower Windsor House 311 Gloucester Road Causeway Bay Hong Kong [email protected] 852 3959 4810
    Singapore 99A Amoy Street Singapore 069919 [email protected] 65 6805 4380

    You can call the company in its working hours, or you can request a call from WorldFirst here.

    World First Promo Code:

    The company offers various discounts through promo codes which are shared to users by SMS, emails or mobile notifications.

    World First Refer a Friend

    If you refer a friend the services of WorldFirst through the unique link provided by the company, then your account will be get credited with 50 GBP or similar amount in other currencies. (T&C apply)

    WorldFirst Money Transfer Apps

    The company has been offering its apps, which you can use to make fast and easy transfers, anytime, anywhere. Download the apps here:

    1. WorldFirst Android App
    2. WorldFirst iOS App

    The company has combined fast, efficient technology and created dedicated systems to lower the cost of international money transfers. The company is growing with a rate of 40% per year to become of the top FinTech companies in the world. The company has offices in Sydney, Hong Kong, Singapore, Washington, and the Netherlands. So, on overall user experience, we rate it 7.5 out of 10.

    Security : Is World First Safe?


    One of the major factors you should consider before using the services of currency exchange provider is how safe and protected they are? So, you must be happy to know that the company is trustworthy and offers high security.

    • The company is regulated by the Financial Ombudsman Service (FOS) in the UK.
    • The <>Australian Securities and Investments Commission regulates WorldFirst in Australia.
    • It has rated “3A2” from Dun and Bradstreet Credit Agency, which means the company has a low risk business and has large reserves of capital.
    • It is also separately registered in Canada with the Financial Transactions Reports Analysis Centre of Canada (FINTRAC).
    • Hong Kong Customs and Excise Department also regulates the company.

    The platform uses sophisticated security to protect the personal and financial details of the users, and therefore, we rate it 10 out of 10 in security.

    World First FAQ's

    What is the minimum and maximum transfer limit of WorldFirst?

    The company offers both personal and business transfers which have similar transfer limits. These are:

    WorldFirst Minimum Limit: USD $1,000 or similar amount in other currencies

    WorldFirst Maximum Limit: USD $10,000 or similar amount in other currencies

    Discuss this question

    Can I send money through cash pick-up services from WorldFirst?

    No. WorldFirst does not offer its cash pick-up services, so users can only send the money from bank account or make the wire transfers.

    Discuss this question

    Do WorldFirst offers instant money transfers?

    No. WorldFirst does not offer instant money transfer. It will take approximately 1 to 4 working days to reach the funds to the recipient.

    Discuss this question

    Alternatives to World First

    World First User Reviews and Ratings

    reviews powered by trustpilot

    Fast, happy, low-cost, commission free freight currency exchange

    Review published ago

    5-stars to Jenna, Customer care to remember. Email, chat and phone, You're never alone. We tried the rest, but Worldfirst is the best. Thank you very much :)

    by Marcus Quinn

    Fast, happy, low-cost, commission free freight currency exchange

    Review published ago

    5-stars to Jenna, Customer care to remember. Email, chat and phone, You're never alone. We tried the rest, but Worldfirst is the best. Thank you very much :)

    by Marcus Quinn

    Miranda was very helpful and attentive…

    Review published ago

    Miranda was very helpful and attentive to my requirement. Very good all round service.

    by customer

    Miranda was very helpful and attentive…

    Review published ago

    Miranda was very helpful and attentive to my requirement. Very good all round service.

    by customer

    Highly recommend *****

    Review published ago

    Miranda was great with our trade. We moved during the onset of the Coronovirus lockdown and even though Miranda was working from home, she absolutely looked after us. I would highly recommend WorldFirst and appreciate companies who have made the necessary changes to keep going for their clients. Thank you Miranda and WorldFirst.

    by Alison Russell

    Highly recommend *****

    Review published ago

    Miranda was great with our trade. We moved during the onset of the Coronovirus lockdown and even though Miranda was working from home, she absolutely looked after us. I would highly recommend WorldFirst and appreciate companies who have made the necessary changes to keep going for their clients. Thank you Miranda and WorldFirst.

    by Alison Russell

    Overall excellent service

    Review published ago

    Overall excellent service. Fast, prompt, professional and very competitive rates.

    by Peter Sommer

    Overall excellent service

    Review published ago

    Overall excellent service. Fast, prompt, professional and very competitive rates.

    by Peter Sommer

    This is a fantastic company

    Review published ago

    This is a fantastic company. I've used World First's services over the past few years and found their staff to be extremely professional and knowledgeable. My thanks to Siena James, Associate Account Manager, for her help with my most recent transaction.

    by Tesher F

    Jenna was very professional and swift.

    Review published ago

    Jenna was very professional and swift. Many thanks

    by Stephanie Swan

    Fast response with professionalism.

    Review published ago

    Quite happy with the decision we made to go for WorldFirst instead of Payoneer. They are much efficient and flexible.

    by Will

    This company is first class

    Review published ago

    This company is first class, always there to help, I have been using them over five years now and never a problem. I will continue using them for all my foreign transfers. a very fair exchange rate is always given with no charges to me. The staff are very helpful and always there to help. they are also working during this covid 19 era which to me makes them key workers and I for one really appreciate that. Now wash your hands.

    by Martin Stainer

    I really am impressed by WorldFirst

    Review published ago

    I have recently been recommended to try using WorldFirst after having to transfer Euros from Spain and they have been SO helpful. The first difference between them and other sites is that you can contact someone to guide you through the processes which can be hard without an expert. The have numbers to ring, friendly staff, and, importantly I have found their rates have been better than my old money transfer company.

    by Elizabeth Richards

    superb service

    Review published ago

    superb service. kept in touch as the time. highly recommended

    by Lindsay Timms

    Delays, Delays, Delays.

    Review published ago

    Terrible delays with payments. Commitments not completed. Margins are also slightly higher than competitors.

    by TraderJoe


    Review published ago

    YOUR MONEY AT RISK IF YOU USE THIS ORGANISATION - THIS IS NOT A BANK this organisation is run by a bunch of irresponsible, incompetent thugs who think that they are bankers and can mess around with people's money. One of my customers in the Middle East sent me €20000 Euros in Dec 19 using a third party broker and then another €20000 Euros as down payment using another broker. 3 months later I transferred the money to the manufacturer in Europe but WorldFirst stopped the payment and requested INVOICES ADDRESSED TO THE BROKERS. I explained that this is down payment from a customer made via a brokers (like WorldFirst itself) and I provided the supplier invoice. WorldFirst replied, this transaction is NOT TO OUR APPETITE AND DECIDED TO RETURN THE MONEY TO SENDER. I had to hire a solicitor to stop WorldFirst because the sender is a third party broker not the customer and money would be lost completely, my lawyer managed to stop WorldFirst from messing around with the money to their appetite and now I am in the process of claiming compensation and complaining to the FCA about their disgraced irresponsible and childish behaviour. Disgusting - AVOID BY ALL MEANS.

    by Mansour

    Josh and Jack have been unbelievable in…

    Review published ago

    Josh and Jack have been unbelievable in these uncertain times. They got me the best rate and now I'm reaping the rewards. World First = would recommend to anyone living in the UAE.

    by Nick Gibson

    Fantastic service!

    Review published ago

    Fantastic service!

    by kevin

    WORLDFIRST - Currency exchange ....This is my first & only review !

    Review published ago

    WORLDFIRST ....This is my first review using Trust Pilot & I'm a 100% private, genuine individual & not affiliated with any company what so ever ..... Now I am very concerned about using this financial company called World First for a substantial UK Pound to Aussie Dollar money transfer and I'm sort of testing the water here with Trust Pilot too, as I have realised that most testimonials displayed on Google are linked to a 3rd party companies who could be & probably are affiliated with them or are on the pay roll so to speak ..... I can only find a group of 13 real true genuine World First testimonial reviews on Google & 30% of those 13 are really quite BAD reviews ( BEWARE as almost all the other reviews out there do not appear to be 'truely independent' .... and there is a likely obvious professional monetary connected business linked to almost all of them pay them a fee and their then- in your camp..working for you !!! and the more I dig into trying to find honest truly independent reviews about this company the more impossible it appears to be to find the truth & the cloudier the water gets !!! Now I have just had real trouble even trying to set up an account with World First even with their support and help ?'s been a real drama / fiasco .....well I'm getting more & more concerned as each day passes because I have since managed to find ...after much searching a few other shocking reviews too, where numerious clients some with very large amounts of money that has gone missing in transit during the exchange process for weeks and weeks & little or no help was ever given & they were left helpless all the way through the terrible process !!!! I also see advertised within the same search sectors... that companies are- for a fee ....removing BAD corporate reviews !!! so what chance have we - the Public really got here ? This is about- Loaded Dice ! I know I can vote with my feet & I think I probably will... but I feel sort of obligated to help share these findings with other perspective innocent individuals... who like me are about to step into this Mine Field of corporate shady currency dealings. Seems I will have to use my CBA bank account and the CBA's in house currency trading service = It's more expensive but it seems much safer for this all important 'Self Managed Super Fund' transfer ....I can't now knowingly risk or expose my pension like that ! ...yeh, we all know the 4 Big Banks are not much better ! ...but at least they have to be a bit more open and transparent & their more accountable & I expect they don't want any more bad press after the last 2 years worth !!! It's a shame as the savings with World First appears reasonable.. ....but the risk, worry and questionable behaviour is leaving such a bad taste in my mouth that I feel I just cannot expose myself to this level of risk.

    by Ian Shelford

    I believe PayPal is the best way to pay…

    Review published ago

    I believe PayPal is the best way to pay money to other countries. I have done dozens of transactions mostly in the US but also here in Australia. It has been 2 dozen years when I last made a transaction, it was here in Australia, I paid $6500 to a man in Perth, but I lost my log-in detail during the last 20 years.My user name was also rebelxt, My legal name was Joachim Ebert, address was Romanshorner Weg 29 in 1 Berlin 51. I have changed my log-in details several times, always il, then a sreet number then the first letter of my street, then the first letter of the suburb I lived

    by Joachim Ebert

    Setting up an account...

    Review published ago

    Setting up an account for our European payments proved very easy and George helped us through this process and it was setup within a few hours. Highly recommended!

    by Jason


    Review published ago


    by tony francis

    Very fast and polite communication.

    Review published ago

    Very fast and polite communication. Great customer service! Professional response to every issue.

    by Plamen Youroukov

    Great service

    Review published ago

    Antony Sivalingam was extremely helpful, willing to listen and explain to me exactly how to open a account and get started. Highly recommended chatting to Ant about setting up a account

    by michael glenn
    show more >>

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