WorldFirst Review- Make Safe and Secure International Money Transfer 2024

4 stars based on 2268 reviews

World First Review by Exchange Rate IQ

Overall rating
8.5 /10

Are you thinking of transferring funds internationally? Here at Exchange Rate IQ, we provide you the detailed and unbiased review of the “best money transfer companies” which are provided by performing complete research on customer satisfaction, safety, etc. So, today we bought you the review of WorldFirst which offer best exchange rates when compared to banks in more than 50 currencies over 80 countries.

WorldFirst is a known and well-established money remittance company. It serves to the individuals, businesses and also provides online e-commerce exchange services. The company manages to offer better exchange rates when compared to banks mainly because of the volumes it. Some of the benefits of using WorldFirst are:

  • Transparent Fee Structure
  • Easy-To-Use Website
  • Competitive Exchange Rates

Review of World First :

Founded in the year 2004, WorldFirst is a UK-based company provides money transfer services to individuals as well as businesses. The company has its headquarters in London, UK. One can transfer the funds from Australia, Canada, France, New Zealand, Spain, UK and Europe to over 80 countries in more than 50 currencies. Till date, the company has served more than 111,000 customers and traded above £60 billion.

One can transfer the funds through a bank account, debit or credit card using the company’s mobile apps on Android, iPhone or Android Watch. The minimum amount of transfer must be £250 (or the equivalent in any local currency) online or £1,000 over the phone. The company also offers cash pickup through agents, so one can use the services when the recipient is in need of urgent money.

The company is also offering spot contracts, forward contracts, live exchange rate transfers, and rate alert services which help the customers to get the benefit of the best rates. The company aims to provide quick turnaround times as well as a high level of customer services to the users across the world. One can call customer support during the working hours or can request a call.

The company is highly secured and regulated by various authorities in different countries. So, one can use the services of WorldFirst without worries.

Pricing : How much does World First cost?

7 /10

WorldFirst Transfer Fee

The company has a variable fee depending on the mode and currency you are transferring. Still, its standard fee ranges in between $0 to $10.

  • WorldFirst charges a straight fee of USD $10 for the transfers of $10,000 or less.
  • It does <>not charge any fee for the transfers above $10,000.
  • The company has variable pricing for the business transfers lies in between $0 to $10, and this depends on how much you transact with them.

Sending money to an agent location is much cheaper than sending it to the bank account regardless of payment method.

WorldFirst Exchange Rates

The company’s exchange rates are 1% lower than the mid-market prices and interbank rates. This shows that a person has to pay the fee of $10 for transferring every $1,000.

WorldFirst also promises to provide the best prices and if you find any better rates with the other provider, get a quote for the same amount and currency pair, and submit your quote to World First within three hours of receiving it from the other provider. They will provide the best rates as long as they are not into the loss.

So, for its pricing and exchange rate, our experts rate it 7 out of 10.

Transparency: Does World First have any hidden fees?

8 /10

WorldFirst Hidden Fee

The company has no hidden fees; it will show all the details of fee and exchange rates on the transaction page. However, there are many banks, which charge the fees for transferring the funds, so you must first check from your bank.

WorldFirst Tracking

The company provides all the details of the transaction on the dashboard. So, for tracking your transfers, you need to log in and know where your money has reached.

The company has no hidden fees and also providing tracking details on the dashboard. Though, it is not providing any transaction number, so that one can directly check the details of the transaction without logging. Therefore, we rate it 8 out of 10.

Transfer Speed: How long does it take to send money through World First?

7/10

The money transfer speed of WorldFirst depends on various factors, including the mode of payment, the currency you are buying or selling, amount as well as your bank. Generally, the company transfers GBP and EUR on the same business day as soon as it receives the amount and the payment also get to the recipient’s bank on the same day. However, it depends on the bank if it releases the funds or not.

In other currencies, it may take 1 to 4 business days. This time essentially depends on the currency you are transferring. For example:

  • Swedish kroner take up to One day
  • East Caribbean dollar takes Up to four days
  • Australian and New Zealand dollars transacted in 24 hours

The company tries to transfer the funds timely, but it also depends on the intermediaries and receiving bank policies. Therefore, we rate it 7 out of 10 for its speed because many of its competitors are also offering instant transfers.

Coverage: How many Countries & Currencies does World First support?

7/10

The company offers transfers in more than 50 currencies from Australia, Canada, France, New Zealand, Spain, UK and Europe. The currencies you can send through WorldFirst money transfer are:

AED NOK USD CAD QAR ZAR
KWD EUR DKK HUF CNY GBP
SGD ZAR JPY ILS BHD CHF
BGN AUD PHP RUB PLN THB

Besides the money transfer service, the company provides several other services to individuals and businesses which make transfers easier. These are:

  • Spot Contracts: Rates offered if you need to transfer straightforward.
  • Forward Contracts: Lock an exchange rate now, but transfer the funds later in the future.
  • Live Exchange Rate: Company provides continually updated interbank exchange rates between currency pairs.
  • Currency Converter Calculation: WorldFirst offers online currency conversion calculations based on the interbank rate.
  • Rate Alerts: One can sign up for rate alerts from the WorldFirst.

The company recently stopped providing its services in the USA, effective from Jan 30, 2019 (after 5 p.m.) and therefore one cannot transact with WorldFirst from 4:00 pm February 20th, 2019. So, one can send money to the USA but not from the country. Besides this, there are many countries which it needs to get cover in Asia and Africa to be a top money remittance company. So, if you want to use the services of the WorldFirst login here.

So, on its coverage basis, Exchange Rate IQ’s experts provide 7 out of 10 scores to the company.

World First Transfer Process

Step-By-Step Guide to Transfer Funds with WorldFirst

  1. Go to the WorldFirst website.

  2. Select the account you want to set up, i.e., Business, Marketplace Seller or Personal.

  3. Click on “Sign up for Fee”.

  4. You will be redirected to a new page.

  5. Here enter all the personal details, phone number, etc.

  6. Select the country where you want to send the funds.

  7. Provide the image of your passport or fill the passport details asked by the company.

  8. Select any two security questions to answer and answer them.

  9. Enter the amount and details of the recipient.

  10. Re-check the details and send the fund.

User experience of World First

7.5/10

WorldFirst provides very high-quality services, but they do not have the lowest fee. The company is good, trustworthy and reliable. One can save up to 0.25% to 4% on the exchange rates when compared to banks. But there are some positive and negative aspects of the company, which are based on customers’ reviews, these are:

Positive:

  • Efficient and helpful customer care services.
  • Rapid transfers.
  • Provides a weekly update of market exchange rates.

Negative:

  • Less number of currencies available.
  • Does not accept electronic documentation for proof.
  • High amount of minimum transfers.
  • WorldFirst Customer Support Contact:

    COUNTRY ADDRESS EMAIL PHONE
    Australia Level 5 261 George Street Sydney NSW 2000 mailto:[email protected] 1800 835 506
    UK Millbank Tower 21-24 Millbank London SW1P 4QP [email protected] 44 20 3468 6953
    USA 251 18th Street South Suite 550 Arlington VA. 22202 [email protected] 844 571 2682
    USA 211 E. 7th Street Suite 700 Austin TX. 78701 [email protected] 844 571 2682
    Hong Kong Room 3003 -3008 30F Ace Tower Windsor House 311 Gloucester Road Causeway Bay Hong Kong [email protected] 852 3959 4810
    Singapore 99A Amoy Street Singapore 069919 [email protected] 65 6805 4380

    You can call the company in its working hours, or you can request a call from WorldFirst here.

    World First Promo Code:

    The company offers various discounts through promo codes which are shared to users by SMS, emails or mobile notifications.

    World First Refer a Friend

    If you refer a friend the services of WorldFirst through the unique link provided by the company, then your account will be get credited with 50 GBP or similar amount in other currencies. (T&C apply)

    WorldFirst Money Transfer Apps

    The company has been offering its apps, which you can use to make fast and easy transfers, anytime, anywhere. Download the apps here:

    1. WorldFirst Android App
    2. WorldFirst iOS App

    The company has combined fast, efficient technology and created dedicated systems to lower the cost of international money transfers. The company is growing with a rate of 40% per year to become of the top FinTech companies in the world. The company has offices in Sydney, Hong Kong, Singapore, Washington, and the Netherlands. So, on overall user experience, we rate it 7.5 out of 10.

    Security : Is World First Safe?

    10/10

    One of the major factors you should consider before using the services of currency exchange provider is how safe and protected they are? So, you must be happy to know that the company is trustworthy and offers high security.

    • The company is regulated by the Financial Ombudsman Service (FOS) in the UK.
    • The <>Australian Securities and Investments Commission regulates WorldFirst in Australia.
    • It has rated “3A2” from Dun and Bradstreet Credit Agency, which means the company has a low risk business and has large reserves of capital.
    • It is also separately registered in Canada with the Financial Transactions Reports Analysis Centre of Canada (FINTRAC).
    • Hong Kong Customs and Excise Department also regulates the company.

    The platform uses sophisticated security to protect the personal and financial details of the users, and therefore, we rate it 10 out of 10 in security.

    World First FAQ's

    What is the minimum and maximum transfer limit of WorldFirst?

    The company offers both personal and business transfers which have similar transfer limits. These are:

    WorldFirst Minimum Limit: USD $1,000 or similar amount in other currencies

    WorldFirst Maximum Limit: USD $10,000 or similar amount in other currencies

    Discuss this question

    Can I send money through cash pick-up services from WorldFirst?

    No. WorldFirst does not offer its cash pick-up services, so users can only send the money from bank account or make the wire transfers.

    Discuss this question

    Do WorldFirst offers instant money transfers?

    No. WorldFirst does not offer instant money transfer. It will take approximately 1 to 4 working days to reach the funds to the recipient.

    Discuss this question

    Alternatives to World First

    World First User Reviews and Ratings

    reviews powered by trustpilot

    Recent Customer Service experience

    Review published ago

    We have worked with WorldFirst for several years and in past it has been a challenge to have timely customer support, which is frustrating. In this occasion I was having trouble with generating an SMS code to approve USD payments. Called and Mickey, Customer Success Manager, was able to help me solve the issue and also, book an urgent payment I needed to do. Very satisfied with his service during my call and follow up by email!!!

    by Marush Diaz

    Recent Customer Service experience

    Review published ago

    We have worked with WorldFirst for several years and in past it has been a challenge to have timely customer support, which is frustrating. In this occasion I was having trouble with generating an SMS code to approve USD payments. Called and Mickey, Customer Success Manager, was able to help me solve the issue and also, book an urgent payment I needed to do. Very satisfied with his service during my call and follow up by email!!!

    by Marush Diaz

    Cobi

    Review published ago

    Cobi, Customer Success Manager helped me with my most recent trade. Excellent communication and patience. He was able to answer all my questions and 'walked me through everything' on the telephone.

    by Justin Powell

    Cobi

    Review published ago

    Cobi, Customer Success Manager helped me with my most recent trade. Excellent communication and patience. He was able to answer all my questions and 'walked me through everything' on the telephone.

    by Justin Powell

    Gladys is extremely kind and multi…

    Review published ago

    Gladys is extremely kind and multi lingual. She professionally and efficiently solved my problem.

    by QIANRU

    Gladys is extremely kind and multi…

    Review published ago

    Gladys is extremely kind and multi lingual. She professionally and efficiently solved my problem.

    by QIANRU

    I just started a new account with…

    Review published ago

    I just started a new account with worldpay and after 3 days they stopped account for making transactions. Its been two weeks since the account is in review. And the chat support don't know any timeline for the issue resolution..

    by maroof khan

    I just started a new account with…

    Review published ago

    I just started a new account with worldpay and after 3 days they stopped account for making transactions. Its been two weeks since the account is in review. And the chat support don't know any timeline for the issue resolution..

    by maroof khan

    thats great!!

    Review published ago

    thats great!!

    by Seif Boudjelkha

    Thanks for the quick help Cobi B

    Review published ago

    Thanks for the quick help Cobi B

    by Теймур Мацюта

    Cobi Solved The Problem

    Review published ago

    I had issues generating annual statements and Cobi sorted that out by sending them password-protected with separate emails for the passwords.

    by F Collins

    Great and Fast service

    Review published ago

    Great and Fast service! Thanks again so much!

    by Sarsilmaz

    Thank you very much for your interest…

    Review published ago

    Thank you very much for your interest and help. I am grateful for it And a big thank you to Mr. Cobi B. He helped me a lot. Thank you sir for your interest and help

    by Yasin Barakat

    Cobi, Customer Success Manager

    Review published ago

    Cobi was really helpful and managed to resolve our issue quickly! His communication was great, he kept us updated throughout and let us know when it had been resolved.

    by Super Poly Ltd

    Tokgoz

    Review published ago

    Tokgoz, as a Customer Success Manager, is excelling in his role. He adeptly communicated with me, addressing all my inquiries with precision and clarity.

    by TOKGOZ LIMITED

    Chat was very positive

    Review published ago

    Chat with Micky H was very positive. they tried to help at their best. I am hoping to get it sorted ASAP today.

    by Rohit Jamayyar

    Great rates and fantastic customer…

    Review published ago

    Great rates and fantastic customer service.

    by mark lahood

    Great Support

    Review published ago

    really it was a good experience with them, thank you Cobi for your support

    by Elis Lafa

    Amazing Job COBI <3

    Review published ago

    cobi b was able to answer all my inquires this man is over the mooon <3

    by Ahmed Mohamed

    Cobi

    Review published ago

    Cobi, Customer Success Manager. is doing a really good job, he communicated with me in the right way and answered every question I asked.

    by Dark

    World First Support

    Review published ago

    Gladys provided a high level of support

    by David Bailey

    The worst service ever

    Review published ago

    After my previous review, World First replied to my email at least. They answered that they could not return the money for "technical issues". They’ve been holding my money since November! If a financial company has been stuck with payments for "technical issues" for several months - such companies should be avoided! But I think they cheat me and use my money for free. I prepared a complaint to FCA and will wait for an answer from them

    by Svitlana Shevchenko

    Today

    Review published ago

    Today, I had the pleasure of interacting with Cobi from WorldFirst, and I must say, the support I received was truly exceptional. From the outset, Cobi demonstrated a high level of professionalism, knowledge, and dedication to resolving my query. Not only was Cobi prompt in responding to my inquiries, but he also took the time to thoroughly understand my needs and provided tailored solutions to address them effectively. His clear communication and attention to detail instilled confidence in me throughout our interaction. What stood out most was Cobi's genuine willingness to go above and beyond to ensure that I was completely satisfied with the outcome. He displayed patience, empathy, and a genuine desire to assist, making the entire process smooth and hassle-free. In today's fast-paced world, where customer service can often be lacking, encountering someone like Cobi was a breath of fresh air. His dedication to providing exceptional support reflects positively on WorldFirst as a company. Overall, I am immensely impressed by the level of service I received from Cobi and would not hesitate to recommend WorldFirst to others based on this experience. Thank you, Cobi, for your outstanding support and professionalism.

    by Monica Valente - Black Book Vi

    I am writing to express my deep dissatisfaction

    Review published ago

    I am writing to express my deep dissatisfaction with the significant amount of time it has taken to receive a response to my application. I submitted my application 5 weeks ago (31.01.2024) and, although I was initially promised a response within 1-2 days, I have not received any official communication to date, only further postponements. I consider this waste of time unacceptable and a lack of respect for my time. Recently, after 4 weeks of waiting, I was asked to "resubmit my application". This request leaves me confused and frustrated. What am I to infer from this request? That my 4-week wait was pointless? That my issue was not considered a priority? I insistently request a detailed explanation for this unacceptable delay and a clear deadline for resolving the issue. I also expect an official apology for the inconvenience and frustration caused.

    by David Andrei
    show more >>

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