Westernunion Reviews

All the useful information that you need to know before sending money with Westernunion!

5 stars based on 13536 reviews

Overview

Western Union Company is an American financial services and communications company. Its North American headquarters is in Meridian, Colorado,United States.It has several divisions, with products such as person-to-person money transfer, money orders, business payments and commercial services. It’s specific services are:
  • Online
  • Westernunion mobile
  • Sending and receiving funds
  • Transfer fees

Coverage: How many Countries & Currencies does Westernunion support?

Westernunion User Reviews and Ratings

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Customer service and handing issues is the worst!!

Review published ago

I have been doing bank transfers with western union every month for 3 years. Last month my transfers started being rejected due to i'm doing bank transfers from my bank account to myself while i'm in the Philippines. It's how I have been sending myself my money. I have contacted western union in several different ways. I have called long distance to get someone on the phone that didn't even know what a bank transfer was and that I needed to go into a western union location and send it.... I am sending money to myself. You can't believe me when i say how hard it was to try to get them to understand this!! I got nowhere!! Many many emails were sent and mainly getting them to send the same copy and past of giving them information and I sent to get the same copy and past reply. Is this really how customer service is? Finally I talked with my bank and they said it is probably the IP address issue. Which it was, so now I had my sister log in and send it, it worked but wanted more information and to call in. I had her call in and they denied it and hung up.... great service....

by agiftedcurse

Customer service and handing issues is the worst!!

Review published ago

I have been doing bank transfers with western union every month for 3 years. Last month my transfers started being rejected due to i'm doing bank transfers from my bank account to myself while i'm in the Philippines. It's how I have been sending myself my money. I have contacted western union in several different ways. I have called long distance to get someone on the phone that didn't even know what a bank transfer was and that I needed to go into a western union location and send it.... I am sending money to myself. You can't believe me when i say how hard it was to try to get them to understand this!! I got nowhere!! Many many emails were sent and mainly getting them to send the same copy and past of giving them information and I sent to get the same copy and past reply. Is this really how customer service is? Finally I talked with my bank and they said it is probably the IP address issue. Which it was, so now I had my sister log in and send it, it worked but wanted more information and to call in. I had her call in and they denied it and hung up.... great service....

by agiftedcurse

Bunch of thieves

Review published ago

Bunch of thieves. Refufes to refund me my money after they could not process my money transfer.

by David Nielsen

Bunch of thieves

Review published ago

Bunch of thieves. Refufes to refund me my money after they could not process my money transfer.

by David Nielsen

Überweisung nicht möglich

Review published ago

Seit einigen Wochen kann mein Geldtransfer nicht ausgeführt. Mehrere Anrufe führten zu keinem Ergebnis. Ich überweise seit 5 Jahren jede Woche kleinere Beträge an die gleiche Person. Jetzt wurde mir mitgeteilt, daß aus Sicherheitsgründen die Überweisung abgelehnt worden ist. Das ist doch Unsinn.

by Baumann

Überweisung nicht möglich

Review published ago

Seit einigen Wochen kann mein Geldtransfer nicht ausgeführt. Mehrere Anrufe führten zu keinem Ergebnis. Ich überweise seit 5 Jahren jede Woche kleinere Beträge an die gleiche Person. Jetzt wurde mir mitgeteilt, daß aus Sicherheitsgründen die Überweisung abgelehnt worden ist. Das ist doch Unsinn.

by Baumann

HELT IGENNEM FORFÆRDELIG KUNDE"SERVICE"

Review published ago

HELT IGENNEM FORFÆRDELIG KUNDE"SERVICE"!!!!! Ringede da vi havde problemer med at overføre penge ifm. en 100 % ok betaling, absolut ingen risiko for svindel. Allerede da jeg fortalte, at problemet var, at kontonummeret på betalingsinstruktionen ikke var korrekt/brugbart, var meldingen, at det helt sikkert var svindel. Det forsikrede jeg for, at det ikke var. Efter 5 minutters venten på ingenting, kunne jeg oplyse navnet på pengemodtageren (ikke kontoindehaver men slutmodtager). Da modtageren ikke var registreret i deres database, var meldingen endnu engang, at det 100 % sikkert var svindel. Her lagde jeg på, inden jeg tabte besindelsen... Det var en helt igennem kæmpe idiot, jeg talte med i telefonen, og sådan tænker jeg normalt aldrig om kundeservicemedarbejdere. Hun kunne have lyttet til mine oplysninger, mine spørgsmål eller været imødekommende for at undersøge andre ting, men hun ville bare lukke opkaldet uden at hjælpe. Hvis jeg kan undgå det i fremtiden, vil jeg ALDRIG NOGENSINDE benytte Western Union!

by Jacob

HELT IGENNEM FORFÆRDELIG KUNDE"SERVICE"

Review published ago

HELT IGENNEM FORFÆRDELIG KUNDE"SERVICE"!!!!! Ringede da vi havde problemer med at overføre penge ifm. en 100 % ok betaling, absolut ingen risiko for svindel. Allerede da jeg fortalte, at problemet var, at kontonummeret på betalingsinstruktionen ikke var korrekt/brugbart, var meldingen, at det helt sikkert var svindel. Det forsikrede jeg for, at det ikke var. Efter 5 minutters venten på ingenting, kunne jeg oplyse navnet på pengemodtageren (ikke kontoindehaver men slutmodtager). Da modtageren ikke var registreret i deres database, var meldingen endnu engang, at det 100 % sikkert var svindel. Her lagde jeg på, inden jeg tabte besindelsen... Det var en helt igennem kæmpe idiot, jeg talte med i telefonen, og sådan tænker jeg normalt aldrig om kundeservicemedarbejdere. Hun kunne have lyttet til mine oplysninger, mine spørgsmål eller været imødekommende for at undersøge andre ting, men hun ville bare lukke opkaldet uden at hjælpe. Hvis jeg kan undgå det i fremtiden, vil jeg ALDRIG NOGENSINDE benytte Western Union!

by Jacob

On 11/10/2018

Review published ago

On 11/10/2018, Initiated a transfer for $5000, got a mail saying its cancelled after couple of hours , tried with Riya Money Transfer their after to the same account, money gets credited with in 10 minutes minutes. I then call up WU call Center , they say , they don't have details on why it was cancelled and told me to to get in touch with our bank for checking when refunds will get credited as "" they have released it "" Today is 18/10/2018, called Commonwealth Bank for the 2nd time, they explained, its very common problem and Western Union have not released the funds and I need to contact them and ask them to either send a fax/email with template from their official contact email/letter head. Is Western Union trying to earn interest at the expense of their customers money by withholding it for longer period than required? Tried their facebook page , and waiting for an answer for the last 2 year , provided them with template of commonwealth banks asking them to send a confirming of of cancellation of transaction and cancel the withhold of funds, writing now to Manager - Markets Compliance Western Union Business Solutions (Australia) Pty Ltd and then to The Australian Financial Complaints Authority or (AFCA ) to get our money back

by Adelaide Compusoft

Horrible customer service!!

Review published ago

Horrible customer service!!! So I've been sending money with western union for over 2 years and everything is fine when there are no mistake involved. This time however was a different story. I send the money as usual but the receiver was out of town and could not pick up the money. So I called customer service and told them that I needed to cancel the transaction and will send it to some one else to pick up and money. So this customer service who I'm on the phone with sound like a guy from India. He said he can refund the money I've send but not the transaction fee. I told him that it was a small mistake and I'm sending it right back with another person name on it and I've been using Western Union for a long time and if there anyway he can just help me this one time and refund my transaction fee so I can send it right back to another person. He then hang up the phone on me. Listen, I know it was my mistake and everything but I've been sending money with western union at least 50 time over the past two year. A good business would give you some leeway and offer the refund. I guess I'm done with Western Union. I have nothing against you and you are in the right to refuse to refund my fee but you have lost a customer today.

by Quoc Ta

Needed money within 5 days and the site…

Review published ago

Needed money within 5 days and the site said 4 business days. Declined my document (which was an active council tax bill dated till March next year) and refunded the money within 4 hours not allowing for the documents to be verified at all or send an alternative and now they say it could take up to 7 working days for the money to reach my account. So instead of getting it within 5 days they've made it impossible with this petty behavior. I suspect pure racism also from the staff as this happened immediately after providing my passport copy. Use a more competent company and avoid using this tool for frauds and scams.

by Yasin

50$ transfer took 3 days

Review published ago

50$ transfer took 3 days. The cost was 20$ . When I asked for the reason - no explanation. System down. Worst service ever

by sunita nefer

HORROR experience!

Review published ago

some one sent me money though WU. In theory this is a piece of cake...a person sends and another person picks it up. This had to go in two batches as the WU in their country stated they can not send more than 2000 euro in one batch???. It was fine to send someone to pick up the money as I did not have time myself. So we put the payments in this persons name and sent that person with ID etc. They could not pick up the money. (???) so we changed the name back and I went myself. We called the biggest agency I knew (GWK at The Hague Central station) in advance to be sure they had the money ready. The next day I came they did not have the money. also they started asking all sorts of personal questions, Why I needed the money (???) and if it was for me personally (???) . Was it business or personal (???) also all of a sudden they said they could only pay out up till 3000 euro(???) this was a new rule to me, never mentioned on the phone that this would be the case. I told them someone told me on the phone they had the money and they did not mention the 3k limit. The lady told me: Ít wasn't me on the phone...(???) hahaha! Yes that makes it a lot better. I told her what I thought and went away. I called several other WU agencies. two of them were rude (one picked up the phone without any name or business name) nowhere could I pick up the money. so deparately I called WU headquarters They tried to tell me that this was because of the fact my ID had my middle initial 'J' mentioned. and the payment did not. hahaha! (until then nobody mentioned this at all) I will try to call several other agencies, but I will tell all you people NEVER try this...it is expensive and a total chaos! the advertising said : fast, convenient, and safe ....well. It is not fast as this already takes a few days to complete and I still do not have my money, It is certanly not conventient (see above) and yes I do have to admit it is safe as no one touches your money (including you!)

by Robbert Max Vd Ende

FRAUD

Review published ago

FRAUD! Do not use this company. Western Union stole over £1000 of my wifes money. She sent the money to her sister but somebody collected the money in a completely different city to where it was sent. This is impossible! You simply cannot do that unless its internal fraud. They agreed to do an investigation which never materialized. It's outright FRAUD. Its been over five years and they have never resolved it. I demand my wife's money back.

by Marc Kirk

NEVER USE THEIR SERVICE!!! They are robbers!!

Review published ago

I initiated a transfer, they deducted my money. But they did not transfer the money to the receiver. They do not ask you details upfront and do not even contact you if they need any. Customer service is pathetic. They just tell, please call after 3-4 hours, then we can help you. I could not get the money transferred in 10 days, and they refused to cancel the transaction even. They told me to wait for 24 hours before they can cancel the transaction.

by Chandan Kumar

Fraud

Review published ago

Complete frauds. Unacceptable and rude conduct, useless customer care. Tried to transfer money, said it will take 4-5 days but later transaction was put on hold. I called them on day 7, they asked for my details/ID/SSN everything. Then they asked to wait for 24 hrs for transfer to complete. Didn't happen, I called again, they asked for details of the receiver! I asked them to cancel the transfer on day 10. Then they said it will take another 7 days to do that. This is completely ridiculous. NEVER use their service, NEVER.

by Sharu Paul

Don't trust Western Union

Review published ago

After consulting a law firm I found out that no company in the US can force a costumer to provide ID copies over emails nor electronically in any way. Unfortunately WU policies requires to do so in case they have doubts over your identity (meaning by any reason). So consider that you may lose all your money or you will have to surrender your own identity to the Internet by sending Western Union your photo ID. No read this YES/NO option in my Western Union account: "Please do not share my personal information with affiliates for their business and marketing purposes, or non-affiliates for their marketing purposes. For additional information on our privacy practices please view the online privacy statement". It means that by default you are sharing your personal information to "other companies and non-affiliates" and marketing purposes means to me they can also share your personal info with just anybody (evil). Even when you turn it off you already shared your personal info with whoever Western Union wants to share it. In my personal experience is better, easier, faster and CHEAPER to send money over Money Gram, they also have educated reliable costumer service with plenty of more will to help you. Western Union hang up on me multiple phone calls, left answered emails for no apparent reason. So don't expect much more for yourself.

by Techno Customer

i had a problem on your transaction

Review published ago

i had a problem on your transaction

by Melany De Guzman Pasawa

Lamentable atención XENOFOBA

Review published ago

Lamentable atención, llegando incluso a tener políticas XENOFOBAS Y RACISTAS, ya que para poder contratar con WESTERN UNIÓN sera que hay que tener DNI Español, ya que por lo visto cualquier otro documento emitido por el estado español a extranjeros no les vale para contratar, Esto hablando en concreto de la tarjeta de Asilo Político aclarando!.. Que es un NIE emitido por el estado español por tanto un documento oficial que las demás compañías de envíos existentes SI aceptan dicho documento.

by Amira

It has been more than one month since I…

Review published ago

It has been more than one month since I cancelled a transaction, yet WU has yet to return the money and requires a ton of unnecessary information.

by Philip David Schmidt Jensen

Pathetic experience as a customer

Review published ago

Pathetic experience as a customer. They have £17k plus of my money which they could not transfer and still have not refunded the money. Not returning phone calls. I am constantly chasing with no luck. I have been trying to chase the whole of my weekend. I needed the money back urgently! Obviously they don’t. Are a hoot. Never come across such irresponsible people. If your hard earned money is dear to you, DO NOT USE WESTERN UNION They are telling me they cannot give me a reference number for the refund they have done to my bank account!! I asked the lady whether she was evening listening to what crap she was saying! How can they not have a reference number for a bank transfer! They think we are all fools and they are the only intelligent people! 😳😳

by Lak Raj

Worst remittance service I have ever…

Review published ago

Worst remittance service I have ever used. Did two transactions on Western Union and both got completed according to their website, however, the money transferred to my account. After waiting for around 5/6 days when I called them for my money, they told me that your transactions were actually failed and that's why the money was not sent to your account, and now if you want, your refund request can be initiated that will take next 7 to 10 business days to get your money back. I had to accept the refund as there is no other option was left for me except this, however due to the delay and the unprofessional behaviour of Western Union I could not get the my money which i was needed to pay my bills. I would never use the pathetic service of Western Union again in my life and would not recommend to anyone. Their Customer Support is also completely unprofessional and if you don't agree with their solution, they talk very rudely.

by Exiting Facts

Clueless customer service and fraud

Review published ago

Clueless customer service. Takes money from customers and absolutely irresponsible service. if serious about money keep away from them. had to make 8 calls this weekend . During call they mod promise of resolution in 15 minutes which they never bother to keep. Absolute fraud

by Rajesh Krishnan

Consistent problems over the last year

Review published ago

I used to send money quite frequently through Western Union, but in the last year or so I have experienced nothing but problems. I prefer to make payments online or through the app, but my card is constantly being declined despite there being plenty of money in the account. As I have had this problem with all types of cards (debit and credit) and tried various banks, this problem is clearly and issue with WU themselves. I called them to discuss this and was told it was problem with my bank. The only options that it will allow be to do (bank transfer or cash) have higher fees so I feel like they are trying to force you to use those instead of the supposedly cheaper options, which don't actually work. I won't be using them again.

by Hazel Ball
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Transfer Type And Modes

Pay In Options

Bank

Pay Out Options

Bank

Service Mode

 Online
 At Branch
 Telephone

Exchange Rate Type

Fixed

Westernunion Company & Contact Info

Type:- American financial services and communications company
Address:- 12500 E. Belford Ave
Englewood, CO 80112
USA
Email:- [email protected]
Service Info:- 1-800-325-6000
Established:- 1851
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