Reviews of Westernunion Money Transfer Company

8.4 score based on 4327 reviews

Send Money To Rate
USD PHP ₱ 48.74
USD INR ₹ 63.77
USD CNY ¥ 6.89

Overview

Western Union Company is an American financial services and communications company. Its North American headquarters is in Meridian, Colorado,United States.It has several divisions, with products such as person-to-person money transfer, money orders, business payments and commercial services. It’s specific services are:
  • Online
  • Westernunion mobile
  • Sending and receiving funds
  • Transfer fees

Coverage: How many Countries & Currencies does Westernunion support?

Westernunion User Reviews and Ratings

reviews powered by trustpilot

Not trustworthy. Nothing guaranteed to go through

Review published ago

I had to send some money urgent to my sister who was really in need. But that failed for no reason. Worst thing, after complaining i was told that it could take a week to get the refund and sadly I had to wait for that. Lots of apologies during the phone conversation but no email to confirm any apology or to confirm the refund.

by Rama Motolall

Not trustworthy. Nothing guaranteed to go through

Review published ago

I had to send some money urgent to my sister who was really in need. But that failed for no reason. Worst thing, after complaining i was told that it could take a week to get the refund and sadly I had to wait for that. Lots of apologies during the phone conversation but no email to confirm any apology or to confirm the refund.

by Rama Motolall

Very hard to understand !

Review published ago

Very hard to understand !! Every time I call to check status on my fraud case they give me the run around always the same excuse I need to resubmit and check status well the 120 days deadline is done and they still have no answers! $850 many not be much to some people but it sure is to me!

by Mary Helen Palacios

Very hard to understand !

Review published ago

Very hard to understand !! Every time I call to check status on my fraud case they give me the run around always the same excuse I need to resubmit and check status well the 120 days deadline is done and they still have no answers! $850 many not be much to some people but it sure is to me!

by Mary Helen Palacios

Very disappointed

Review published ago

Very disappointed, I made a transfer to my cousin and they just retained the transfer for more than two weeks, then they asked for ID card copies of both. I sent all to them. I have received a month after the confirmation as the transfer was done. But it was not true my cousin didn't received the money in his account. Now I don't know what to do. My money is lost and no news from Wester Union

by Manuel Anakin Skywalkerr

Very disappointed

Review published ago

Very disappointed, I made a transfer to my cousin and they just retained the transfer for more than two weeks, then they asked for ID card copies of both. I sent all to them. I have received a month after the confirmation as the transfer was done. But it was not true my cousin didn't received the money in his account. Now I don't know what to do. My money is lost and no news from Wester Union

by Manuel Anakin Skywalkerr

Sent money to an account

Review published ago

Sent money to an account, never got there after 5 days!!!

by Akshpal

Sent money to an account

Review published ago

Sent money to an account, never got there after 5 days!!!

by Akshpal

This company has worst customer service …

Review published ago

This company has worst customer service ever. Hard. To talk to agents , unresponsive to customer concerns hard to make yourself understood. I have used many times quickest way to send money when they are not busy being jerks.if there was a quicker way to send money I would never bother with this company!!!!!!!

by Cathy Harrington

service broken

Review published ago

The web service is always unavailable, worst exchance money company ever.

by Vitor Yanaze

Good service but transfer fees are too …

Review published ago

Good service but transfer fees are too high!!!

by Sheila Kessem

ABSOLUTE WORST EVER

Review published ago

Terrible, cant get a real person on the phone, ask for an operator and they'll eventually default to a LIE saying "all our operators are assisting other callers" and just blatanty hang up on you. If your question doesnt match one of their 15 rediculously useless options in their menu. Every help topic just relays you back to the same exact 800 number regardless of your situation. I needed money in a desprate emergency!!!!! I had 350$ being held against me even after someone had properly paid the fees to send it to me they wouldnt give it to me because the stores limit for giving out money was 340$. Were talking a 10$ difference ans they wouldnt let the sender change the amount to help me. the best i could do after 2 hours of b.s. to finally get a HUMAN on the phone was tell me to ask the public people around me to "borrow if i can". Thats right, i was told to panhandle my way into a hotel room on a below freezing winter night after my car broke down. Absolutely WORST CUSTOMER SERVICE IN THE WORLD. DO NOT USE THIS JOKE OF A COMPANY.

by Shane Morin

Rude Customer Service/Canada,Alberta,Calgary,Sunridge.

Review published ago

I was helped by a woman at Canada, Alberta, Sunridge Calgary and she was very rude. I waited for 4 mins while so was talking to her friend in her language on the phone, i understood what they were saying because i was the same ethnicity as her. I asked her was the value of the Hong Kong dollars i had from 2 years ago. She told me it was an $8 exchange and i told her no need to change and i guess she wasn't listening because she was busy talking to her friend. She gave me a very rude dirty look after. Never Again will i come back....

by Jade

This company sucks

Review published ago

This company sucks. When trying to send money to my daughter at university in England they took my money and fees, the two days later called to ask why I was sending the money, when told for books, lodging, food etc they said they need more specifics. What? Why do I need to give any more details about my daughter? They hung up on me and when I called back they said they will not be sending the funds and to go get my money back.

by Anthony Annan

Dont send money with western union ever …

Review published ago

Dont send money with western union ever !!! I sent money with them and they never sent the money. Wen l rang them they said the money was not recieved which was a lie. I filed a compliant but it seems they carry on passing the blame to the next person untill u are fed up. I send this money on 4 april, still no respond. My bank is saying money came out so l dnt get it why they are not giving out money. The services is so bad u cld cry. There should be places to report such.

by terrieshammie Terrie

Poor user experience and awful phone support

Review published ago

Not only is the site not particularly user freindly (I am getting error messages that do not / should not apply!) when I emailed in for support it was just a quite useless copy and paste job. So after trying and failing again online, I rang in for help, and the level of support staff was really very basic; limited ability to diagnose or fix an issue. In the end they asked me to email the issue in, and when I asked if I could talk directly to the appropriate department, I was told they only use email. This is a company that clearly does not really value customers...

by Edward Allen

Worked great in beginning but now it's useless

Review published ago

I sent some smaller amounts of money to India with Western Union and it worked great in the past. Suddenly they reject my transfer without any notice. Also Messages to the customer support are never answered. The site suggest to go to their branches instead, but there the fees are very high if you deposit the money in cash. I suspect that is their scheme. If you need to transfer the money urgently then you have no choice but to go there. If you try to pay by Sofortüberweisung they try to transfer the money to their bank account in the US. I think it's a bit pointless to transfer the money to a foreign account if I want to use a service for transfering money to foreign accounts. I don't know what my bank would charge me for a transfer to the US? They don't care obviously. I didn't mind the higher fees but now its really useless for me as I am unable to use their service. Since I never had any really bad experience I will give three stars.

by Erich Schmidt

This company is an absolute joke

Review published ago

This company is an absolute joke. Their customer service agents are polite but are misinformed and tell blatant lies. I first tried an oversees transaction online that was put on hold for several days and when I requested the money back I was told it would take 7 days to refund. So they can accept your money instantly by faster online payments but cannot refund it to you the same way. So how many customers money sits on hold in their account gaining interest whilst we customers are out of pocket? Despite this I gave them a second chance and tried again. Low and behold, another hold up. This time they cannot find the money I have sent. I was told it would be resolved within 24 hours but yet again I am still waiting days later. Please please do yourselves a favour. Avoid them at all costs.

by Karl Bailes

no service at western union points

Review published ago

go to collect money in chingford area, first find parking place then go to three western union points, all says western union not working, so i just spend my time to go point to point which one is working, overall bad experience

by Tanveer Ahmed

Yesterday my husband went to the …

Review published ago

Yesterday my husband went to the western union location at 991 Saratoga Ave Unit 120 San Jose, CA 95129 This place is terrible; they give very bad service and treat customers badly; no wonder the best they can do is managing a smoke shop. He arrived there to receive money through the cash service; and they gave him a check which has it's Ink faded out. So he gently asked "Can you please print a nicer check?"; and surprisingly got a reply as "You are being very rude"; and from this moment it got seriously worse. the woman who served there cursed him using the F* word!! Please save some respect to yourself and never enter this store.

by Heba Yassin Jiossy

specially Ghana gives bad results.

Review published ago

specially Ghana gives bad results.

by Gerrit Ronny gobes

no I think not good.o

Review published ago

no I think not good.o

by Gerrit Ronny gobes

Great service until you need customer …

Review published ago

Great service until you need customer care. then it goes downhill rapidly.

by Justin Lewis

Labelled as criminals by these Charlatans.

Review published ago

We tried to receive money from abroad using WU. They told our sender to break down the payments, then put them on hold. I was told by one advisor the money had been returned to the sender's account. Annoying but these things happen. Then another person tells us the payments are on hold to be revalidated. Then one payment is returned but the other one, we are being investigated for fraud. So now we are criminals as far as WU is concerned. This money was from an inheritance and we still haven't heard back from WU as to what they are doing with our money which is resting in their vast account. If ever you need to send money abroad, for pities sake don't use this disgrace of an organisation.

by nick
show more >>

Transfer Type And Modes

Pay In Options

Cash
Bank
Mobile Wallet
Credit Card
Debit Card

Pay Out Options

Cash
Bank
Mobile Wallet

Service Mode

 Online
 At Branch
 Telephone

Exchange Rate Type

Fixed

Westernunion Company & Contact Info

Type:- American financial services and communications company
Address:- 12500 E. Belford Ave
Englewood, CO 80112
USA
Email:- [email protected]
Service Info:- 1-800-325-6000
Established:- 1851
Social Links facebook twitter