Western Union Reviews

All the useful information that you need to know before sending money with Westernunion!

5 stars based on 13672 reviews

Overview

Western Union Company is an American financial services and communications company. Its North American headquarters is in Meridian, Colorado,United States.It has several divisions, with products such as person-to-person money transfer, money orders, business payments and commercial services. It’s specific services are:
  • Online
  • Westernunion mobile
  • Sending and receiving funds
  • Transfer fees

Coverage: How many Countries & Currencies does Westernunion support?

Westernunion User Reviews and Ratings

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Geld afgegeven bij lokale winkel en… Geld kwijt

Review published ago

Geld afgegeven bij lokale winkel en mijn geld kwijt. Doe nooit zaken met Western Union !

by Theodoor

Geld afgegeven bij lokale winkel en… Geld kwijt

Review published ago

Geld afgegeven bij lokale winkel en mijn geld kwijt. Doe nooit zaken met Western Union !

by Theodoor

Never ever faced a problem with WU,i'm…Great Great Services

Review published ago

Never ever faced a problem with WU,i'm using it for the last 5 years amd never faced a single problem. Things gone very very smoothly for me in these 5 years.😙

by S.Ali

Never ever faced a problem with WU,i'm…Great Great Services

Review published ago

Never ever faced a problem with WU,i'm using it for the last 5 years amd never faced a single problem. Things gone very very smoothly for me in these 5 years.😙

by S.Ali

Hej alle , svindler med smil på læben

Review published ago

Hej alle , var i dag og skal sende 370kr men han Mohammed ? tog 440kr og sagde at sådan er det her , de har sin egne beløb ?? Han tjente på mig godt nok 50kr !! Skal vi klage til forbrug ?

by Barbara Klimek

Hej alle , svindler med smil på læben

Review published ago

Hej alle , var i dag og skal sende 370kr men han Mohammed ? tog 440kr og sagde at sådan er det her , de har sin egne beløb ?? Han tjente på mig godt nok 50kr !! Skal vi klage til forbrug ?

by Barbara Klimek

ALWAYS a problem. Save yourself the trouble!

Review published ago

It never fails.. I ALWAYS have issues with WU online. The transfer fails, charges my checking account 3 or 4 times, or something equally as stupid happens. My bank stopped them after 3x charging for 1 $50 transfer about 2 months ago and called me for suspected fraud. It's beyond stupid! I've used the service dozens of times (the receiver didn't have a different option) and probably 85% of the time an issue came up. Currently they charged my account for 2 $50 transfers with $6.50 in fees on each. The receiver tried to pick it up and cant. It's been canceled due to a system processing error, yet the money has definitely been removed from my checking account. So i get to way 2 to 5 days for my refund but they only refund the money sent and not the fee. Really? If you have any possible option do that, this company is a horrible representation of a business!

by Unknown_Player gg

ALWAYS a problem. Save yourself the trouble!

Review published ago

It never fails.. I ALWAYS have issues with WU online. The transfer fails, charges my checking account 3 or 4 times, or something equally as stupid happens. My bank stopped them after 3x charging for 1 $50 transfer about 2 months ago and called me for suspected fraud. It's beyond stupid! I've used the service dozens of times (the receiver didn't have a different option) and probably 85% of the time an issue came up. Currently they charged my account for 2 $50 transfers with $6.50 in fees on each. The receiver tried to pick it up and cant. It's been canceled due to a system processing error, yet the money has definitely been removed from my checking account. So i get to way 2 to 5 days for my refund but they only refund the money sent and not the fee. Really? If you have any possible option do that, this company is a horrible representation of a business!

by Unknown_Player gg

Хорошо

Review published ago

Хорошо, но дорого стоят услуги перевода. Нашол такой же надёжный сервис перевода денег но дешевле, а то и бесплатно! Это Transfrgo, через него можно перевести деньги без комисий и по выгодному курсу! Плюс если при регистрации ввести этот промокод, он же код приглашения, pmgThw то при переводе больше 50 фунтов стерлингов или эквивалент этой сумы в другой валюте, то получаешь 10 фунтов, а это 360 грн на счёт в подарок!!!

by Александр

This SCAM is the best one going since insurance...

Review published ago

I love how you can't give negative stars because these con-artists really need to just be sent to jail. First thing first you maybe should consider taking the superior customer service off of the auto phone attendant while your sitting on hold for hours... Or keep it on if your Manager can show some managers... What do you think Dan 690...? Its funny we can hide your identity like a coward but everyone seems to know my information. So I guess they hide their information for the real reason so that when they lose or what to confuse the consumer about their scam services it is impossible to get to the bottom of where I sent money to. As a consumer not using this service you would think State Farm, Western Union, Redners Markets, and Shore Stop would all know and understand COMPLETELY how to communicate to the consumer. The consumer is not savvy to the legal "vocabulary" of the con-artist at the corporate level. So when the moron general public doesn't understand something or is elevating their voice or yelling/threatening or getting ready to have a heart attack at the counter you would think one of these "outstanding customer service" people would have shown a bit more respect. Not just that I guess the simple fact that something that should have costed me $1996.95 to fix , which I did my part and brought the money, now has $595. + $300 added to it for the scam between the companies mentioned above. The reason I know it is a scam is because NONE of them can explain to me what happened, who is responsible. All that is said is that it is my fault and should know already... Um... Yeah sorry I don't understand how you steal money. Unfortunately for me I pay my way where as some take from others and call it customer service... It is funny that something as simple as sending a payment I now have a file folder for.... So either way as I am sure this review will be deleted because it will have Im sure something wrong with it which I should have known this process to, I hope someone will look into this. The best Dan 690, whoever the hell that is, couldn't even follow-up, allow me to talk, or even help discount the situation know that it was your mistake in the first place. Even the vendors Redners, shore stop, and Food Lion (which were the only help by the way) all hate dealing with Western Union. How is it that I have this many MTCN numbers for a simple process?? 554-688-8357, 084-907-1307, 085-136-3845, 560-777-5269,55-312-3120, 384-692-3804, 745-699-2628 State Farm is on a whole other level. Not only do you get no customer service you get to wait 6.5 Hrs. for someone to actually talk to you. And at that point need to send you to the repo extension which was down half the day. Which why worry about talking with them I guess because you as a consumer will pay your bill and then State Farm will take it anyways. So save yourself the hear attack I guess. I couldn't even get an exact pay off from them to sell to an interest buyer that I had. But they did manage to take 3 days of me working at my job and livelihood to understand their scam with Western Union. So I will keep writing my reviews until I receive a reimbursement of $846.56 which is from the repo company after they took my truck which I already had paid for. I feel the need to tell my fellow consumers about the con-artists that are mentioned above. If I can get someone to email me with an explanation AND the reimbursement then maybe I can change my view and tell people that you actually did help the customer. But judging by what Ive seen in the past 3 days, I doubt if anyone will even read this...

by Steve Connell

2* for high transfer fees and rip off…

Review published ago

2* for high transfer fees and rip off rate. I can blame myself for not taking my debit card. It was first time I ve used WU for a quick money transfer and I'm hoping it was last time.

by Bar Tek

Been waiting several weeks for refund.

Review published ago

Waiting several weeks to get refunded for canceled transaction. Avoid these scammers!

by Patrik

Sehr gut mit Service .

Review published ago

Sehr gut mit Service , und freilich mit dem Beratung Ich bin so happy mit dem Westernunion.

by Ampika

Western Union helps to make my money…

Review published ago

Western Union helps to make my money transfer

by Helpline no 8597015965

Ik ben erg tevreden over WU

Review published ago

Ik ben erg tevreden over WU. Ik gebruik het al jaren en vanaf hier nooit problemen gehad. Alleen wel aan de ontvangende kant. Maar ook dat werd altijd binnen 24 uur opgelost en kreeg mijn personeel als nog hun salaris uitgekeerd (ik kan wel gewoon bellen met WU hoor vanuit Nederland helemaal geen probleem). Ik vind het een prima service, omdat het snel is en vele malen goedkoper dan via de bank. Daar heb ik pas drama's mee gemaakt geloof me. Ik zit nu in het verificatieproces, ik heb de brief al ontvangen en ligt nu klaar om terug te sturen. Dan kan ik van thuis uit geld overmaken en dan is het helemaal een koopje. (werkt overigens wel gewoon hoor met Chrome) Belangrijk is dat de naam van de ontvanger 100% gelijk moet zijn met die van zijn I.D. En dan nog even een tip voor diegenen die er mee te maken krijgen. Ik heb in het verleden geld overgemaakt aan iemand die geen achternaam heeft op zijn I.D. je moet wel een achternaam invullen, wat nu? Dan vul je in: no last name. Werkt prima.

by Leon

Gross incompetence

Review published ago

based on my recent experienece,i found western union to be grossly incompetent and bordering on negligent. My business uses WU on a monthly basis,we called one of the senior account managers and asked if we could transfer funds to an individual in Croatia,he advised that as long as the bank in Croatia could receive AUD then,there would be no issue. what was to follow,can only be described as gross incompetence on behalf of both WU and the manager. Firstly,the funds were held as apparently a business could not transfer funds to an individual (we were not advised),we provided answers/responses as requested without delay,however funds were not released and as such,we requested theh transfer to be cancelled/withdrawn and refunded-it had been almost 2 months since we issued this instruction to the manager/WU and yet no funds had been refunded to our account during this time initiating a call/email to WU ,who advised the would investigate-2 days later,WU advised that the funds had gone to the beneficiary on the 12/11,yet we confirmed cancellation around the 10/10,again we questioned WU as to how this could be possible and where had the funds been between the 10/10 and 12/11. BUT WAIT IT GETS WORSE FROM HERE-having checked with the beneficiary in Croatia no funds had arrived therefore,we ctc WU again who had lodged a search/trace with a promise to come back to me within 24-48 hours,guess what,nothing back from WU then we prompt them again,this continued for more than a week only to be told that infact the beneficiary in Croatia did not have the money as it was in limbo between various parties associated with WU. As a corporate customer of WU,i requested WU pay back to funds to my company and they continue to search for the funds within their network,this request was not met with any sort of commercial acumen,instead the response was we will list this with our complaints dept and have a resolution within 24 hours-GUESS WHAT,nothing back fro WU,instead a further follow-up from our side with the response from WU being we are still working on it. Totally disghusted with the service/communication,i posed a further question with the respect to our companies value/partnershp with WU,again,the response was we will come back to you. Yesterday(3/11/18),the response was one of total contempt for my company and the situation with WU referrring me to their T/C's and nothing further. i have now placed this matter in the hands of our legal team as the WU T/C's do not preclude anyone from pursuing them for gross misconduct/negligence/erroneous information provided to us prior to the transfer. Based on the above experience,i can/shall not recommend WU to any of our international partners,the organisation and its managers are grossly incompetent with their business acumen rated at ZERO.

by Tom

They are holding my money hostage

Review published ago

They are holding my money hostage. They never sent the money. Instead of refunding me the money they are asking for very personal detailed information for the receiver of the transfer in order to get the refund. In other words they want information in exchange for my refund. BEWARE they can do this to anyone and claim it is a security review.

by Sergio salzano

I send the money through online because…

Review published ago

I send the money through online because of my busy schedule. I did not have time to go post office. My money has been tranfer successfully. When my friend try to collect the money he can’t because it’s been canceled. I was shocked. I contact wu they said because of there system was not working properly that why they have to cancel. I as them “ when did I get my money back” they said it will take 7/8 working days. What the hell “ who hold the somebody money for that long. I have bills to pay. It’s been a week now. I am still waiting for my money. I am not sure I will get my money back or not. I will not recommend anyone. I am very disappointed.

by Ajita Sa

Unacceptable service, no, make that zero service …

Review published ago

We wanted to help a family member out with a gift of some money and to give them the ability to obtain it in cash - they are overdrawn and it would have been swallowed up by the bank otherwise. Western Union came up in a search and appeared to fit the nicely with outlets in our home town and the recipients home town. After registering online and completing all of the details requested, their system rejected my debit card payment (I'm well in credit) and so I tried again with a different debit card. Again, this card was rejected by them and that account is also several thousands of GBP in credit. I called their technical support people who urged me to use a different browser or preferably, their app for my iPhone. I downloaded the app and got the same result. A different browser also gave the same result, I followed their instructions fully and both cards were rejected. I tried a credit card with almost GBP20k funds availability. Rejected. Two more calls to support with a request for help or to delete the incomplete transaction so that I could start again but all they offered was to escalate the problem in 72 hours. As my relative needed the money, I drove to a Western Union outlet. The charges for my transfer amount were GBP44.95. I didn't send the money by them. I went home, collected my wife, went to the ATM, withdrew the money and drove to the home of the relative to give the cash to them. It was a 30 minute drive each way, I used about GBP6 of fuel. I used over two hours of my time trying to use Western Union online and in an outlet. It'll be a cold day in hell before I use them again.

by Bob Clements

Five Stars For Frustration

Review published ago

I am based in the UK and have been attepting to transfer some money to the commissary account of a friend who resides in the US and have had a nightmare week with WU. I have previosly been able to make the arrangements over the phone but apparently you can no longer do that after having called both their US and UK telephone numbers. You also can't do it online from their UK website. When I rang the UK number someone in a foreign call centre told me that I would be able to do it in person. So today I drove to the nearest retailer with a WU kiosk only to be told after several minutes of frustration with their touch screen device that it wouldn't be possible to make this type of transfer. Considering how quick and easy it is to use paypal and even more so blockchain I can't see how this woeful company can stay in business in the long term.

by Alan Cleal

Plus jamais

Review published ago

Plus jamais Mon fils est parti pour 1 an en Corée du sud Donc tous les mois envoi de 250 euros avec 25 euros de frais ! Retour en France et reservation d un hôtel envoi de 40 euros 8 50 de frais rien que ça😞 Mais western union à Seoul n est distribué que dans les banques qui ferment à 16 h Mon fils venant du sud n arrive pas à temps Donc appel à l hôtel pour trouver une solution ... Retour en France et évidemment le parcours du combattant pour se faire rembourser Au bout de 15 jours j ai enfin un numéro de dossier je vais à la poste et on me rembourse 35 euros soit 15 euros de frais 😛😛😛 Donc sur un envoi de 40 euros j ai payé à western union 23 .50 euros Comment Appeler CELA A PART DU VOL MANIFESTE WESTERN UNION PLUS JAMAIS

by Martine

Don't believe the refund fee letter they send out.

Review published ago

So I paid a supplier with Western Union, all went smoothly although it took a few days, which was ok. A few months later I received a letter from WU telling me that because of that delay, they would like to refund me the transfer fee and that I needed to pop into my local WU branch or NZ Post shop to collect the refund. And here starts the battle! I go in with my refund form which shows the refund number, my first, middle and last name. No, they can't refund me the money as the refund in the system only has my first and surname (not middle). I need to phone WU and get them to add it, which I did. This took 4 phone calls as I assumed after the last call, that this had happend. I went back to the post office with the form and my drivers licence. They tell me that I need to set up an account in order to receive the money and that they needed 2 forms of ID as well as proof of address. I go over to my bank who print out proof of address, by the time I get back 10 mins later I'm told that the refund number has expired and that they need to called WU for another one. While on that call, they then discover that the guys on the phone didn't add my middle name after all. Are you kidding me!!! It's $5 we're talking about, I was expecting to walk in my letter and them to hand it over not make my jump through hoops. I was quite happy with WU until they offered to refund me this fee. If anyone else gets a letter, don't bother. It's not worth the time or the paper it's written on. I wonder how many refunds they get out of having to pay because of this crazy system.

by Louise Allnutt

I was at rite aide for a hour and half…

Review published ago

I was at rite aide for a hour and half trying to send 2 western unions and One of them they wrote wrong the same name all the time. Plus one of them thay have gave me a 50% discount that couldn't be used not mentioned all the phone calls that where just hanged up or sent to computer at the end couldn't send none of my transactions poor service.

by Sarah L Quinones

Big Scammers... MoneyGram is better.

Review published ago

These guys are big scammers. Made life difficult because I use different ID when I sent money abroad, and then decided to block my account. Spend weeks getting my money back. They closed my account for no reason whatsoever. They obviously don't understand how business works. When customer are unhappy, they will go to a competitor and that's exactly what I did. I'm really happy with MoneyGram. If you're thinking about sending money abroad, there are better options out there. Western Union IS A BIG JOKE!!!

by A. Malaj
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Transfer Type And Modes

Pay In Options

Bank

Pay Out Options

Bank

Service Mode

 Online
 At Branch
 Telephone

Exchange Rate Type

Fixed

Westernunion Company & Contact Info

Type:- American financial services and communications company
Address:- 12500 E. Belford Ave
Englewood, CO 80112
USA
Email:- [email protected]
Service Info:- 1-800-325-6000
Established:- 1851
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