Western Union cancels transactions in the name of "compliance" so they can hold the money and invest it. First they confirm via phone and email that everything is in order and the transfer can be picked up and say thank you for choosing WU, then they choose a certain amount of people at random and freeze the transaction and refund it later to sender.
Eventually they will give you the money but according to their customer service center, refund takes 5 to 7 days. So there you go, 5 to 7 days to sit on someone's money to invest and make profit. I was told by the shift manager that WU does not hold money for more than 12 hours, which is nonsense as in my case when I called inquiring about MY money it was already 14 hours since they received it, they were sitting on it! I was also told that 5 to 7 days is banking time frame for refund. My bank refunds straightaway, I wonder who WU bank with, Acme bank?
I have used their website few times in the past, every was ok then all of a sudden there is a "compliance" issue. Money goes from my bank instantly but the receiver cannot collect it with the reason MTCN IS INVALID after confirm via phone and email that everything is in order. They don't consider the time and money they have have wasted for both the receiver and the sender in terms of numerous phone calls and in receiver's case even the petrol/diesel. Terrible service and not true to their word. I will have to see how long do I have to wait for this refund, they said 5 to 7 days, but seriously, can they be trusted, it can be weeks/ months, Once a liar, always a liar!
I think this "profiting" idea involves only online transactions and not cash paid at dealer locations because that would mean face to face confrontations and both dealers and customers will switch to alternatives. Talking to alternatives, MoneyGram comes to mind, are they any good? or similar to WU? Any other, anyone?
I believe WU management has decided to join the world of scammers, so my suggestion is going to be to NOT TO USE WESTERN UNION!