Reviews of Westernunion Money Transfer Company

8.1 score based on 4390 reviews

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Overview

Western Union Company is an American financial services and communications company. Its North American headquarters is in Meridian, Colorado,United States.It has several divisions, with products such as person-to-person money transfer, money orders, business payments and commercial services. It’s specific services are:
  • Online
  • Westernunion mobile
  • Sending and receiving funds
  • Transfer fees

Coverage: How many Countries & Currencies does Westernunion support?

Westernunion User Reviews and Ratings

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Fraudulous

Review published ago

Fraudulous. If the money does not get picked up, they try every trick in the book not to refund it. Also pour communications and hard to reach the right department. Never try this again.

by voxcast stemmenbureau voor voice over

Fraudulous

Review published ago

Fraudulous. If the money does not get picked up, they try every trick in the book not to refund it. Also pour communications and hard to reach the right department. Never try this again.

by voxcast stemmenbureau voor voice over

Thank you for adding knowledge and …

Review published ago

Thank you for adding knowledge and value to me today am so bless from you i will always luv u how i which this continue from here u are make me cry a warmly tears of luv

by Technonet Computer Services

Thank you for adding knowledge and …

Review published ago

Thank you for adding knowledge and value to me today am so bless from you i will always luv u how i which this continue from here u are make me cry a warmly tears of luv

by Technonet Computer Services

For over a year we have been sending …

Review published ago

For over a year we have been sending money to my friend in Pakistan with no problem online. Now all of a sudden all of our transactions are being denied and blaming us for not giving all the information and then tried to blame it on my credit card company. The people we call barely speak english and they keep giving us different explanations and contradicting themselves. I am very angry and will never use this company again.

by Anna Cowfer

For over a year we have been sending …

Review published ago

For over a year we have been sending money to my friend in Pakistan with no problem online. Now all of a sudden all of our transactions are being denied and blaming us for not giving all the information and then tried to blame it on my credit card company. The people we call barely speak english and they keep giving us different explanations and contradicting themselves. I am very angry and will never use this company again.

by Anna Cowfer

This company is dreadful

Review published ago

This company is dreadful. I used their online service to transfer money to a supplier in China and sent them payment immediately. I then received an email requesting I call as the payment was on hold. I called and was asked endless questions by two sacharinely polite staff only to be told they are rejecting my transfer for my own safety and I must wait 7 days for my money too be returned.

by Greg Brown

This company is dreadful

Review published ago

This company is dreadful. I used their online service to transfer money to a supplier in China and sent them payment immediately. I then received an email requesting I call as the payment was on hold. I called and was asked endless questions by two sacharinely polite staff only to be told they are rejecting my transfer for my own safety and I must wait 7 days for my money too be returned.

by Greg Brown

total disaster from WU Service in China

Review published ago

We had a problem with WU Service in China. I sent money to my cousin living in Lanzhou on 1st of June, 2017. However My cousin couldn't get the money. He says that the employees in the WU office do not help him and everybody sends him to another office or bank. I contacted WU Customer Support in China but they reply me with the same templates and say the same thing so far and they are not of much help to us. Then, they started an investigation and found out that his name in the passport and in the transaction do not match??!! It's ridiculous because I sent money to the same receiver two more times before, I used just the "Resend" option so I did not change any info and he went to the Chinese agents to take the money with his same passport and he managed to take the money before. Anyway, it's a total disappointment from Western Union. After many phone calls, help requests as well as waiting for almost 2 months, nothing can be solved.

by Isil Aliprandi

Had two Western Union money transfers …

Review published ago

Had two Western Union money transfers cancelled. The latest excuse WU provided is: " Upon reviewing your money transfer we have come to the conclusion that there is an issue with your receiver is name, there is an internal match with a person that is not allowed to use our services, which is the main reason why your transactions are being declined." Well they seem to have a NAME MATCH, but have identified the WRONG person. HOw many people have the same name? I provided WU with proof of people having the same name as my intended receiver. One might think WU would correct this error, after being given EXTENSIVE information about the person's identity, as well as a copy of the person's government issued ID card. I am NOT holding my breath, as I have exchanged MULTIPLE emails with WU, and the person in question has provided them with identifiable information, as well. Still no resolution!!!! WU you are going to put your company out of business, there are hundreds upon hundreds of complaints about service, or should it be lack of service, on the internet. >>>New email from WU says they have the right to cancel, and so they do, but they are NOT listening to me or doing their job to correct an error in identity. Oh it is also amazing that the people writing the email responses cannot use grammatically correct English either. This company is looking more like a joke than an international corporation. Reputation is everything, and it surely looks like the reputation is disappearing. WU is more incompetent than I realized. Okay folks here is the email from WU to my innocent intended recipient. Global Consumer Reinstatements 3:35 AM (47 minutes ago) 7/16/2017 Dear XXXX XXXXX XXXXX As a financial institution, Western Union is required to comply with industry legal and regulatory standards in the countries we do business. Part of complying with these standards involves performing due diligence to determine how customers are using our services to ensure that Western Union is meeting its obligations under applicable law. We have reviewed your reinstatement request and have decided to uphold our previous decision on this matter. This means Western Union will not accept any money transfers from you as sender and will not pay out any money transfers to you as receiver. Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person. Accordingly, Western Union has made the business decision to refuse and refund any transactions you may attempt to send or receive in the future. On behalf of Western Union, we apologize for the inconvenience this process has caused you. Respectfully, Rodolfo, Op 993 Global Compliance Operations Western Union What a load of crap. Somehow, my intended recipient's NAME got on a (probable) US Government financial blacklist, and because SOMEONE ELSE has the SAME NAME, they are blocking my relative from being a recipient. So folks neither the US Government, nor WU can determine with any accuracy the identity of anyone, not even with a government issued ID Card, submitted for proof. How the hell does one get off a blacklist?? How do you prove you are not a risk?? How do you prove you are an innocent, honest and trusted person?? No one seems to know. AND WU will not provide answers, as you just read.

by Patrick Thompson

Ich wollte einen Freund in Not helfen

Review published ago

Ich wollte einen Freund in Not helfen, der dringend Geld benötigt hat. Er ist in einem fremden Land und einer fremden Stadt. Dienstagabend habe ich das Geld nach Österreich überwiesen. Angeblich dauert der Vorgang 1-2 Tage. Ich habe mehrmals geschrieben und telefoniert, mindestens eine Stunde Zeitaufwand. Erst heute Morgen, Samstag wurde das Geld freigegeben. Am Telefon konnte man mir auch keine verbindliche Antwort geben. Ich hätte ja schon reklamiert und die andere Abteilung arbeitet autonom. Ich könnte mich ja beschweren, aber auf Englisch. Nach 15 Minuten in der Warteschleife , französisch???, habe ich aufgelegt. Nie wieder Western Union, wenn jemand jemanden dringend helfen möchte.

by Erlie Horst

Worst Racist Company

Review published ago

Worst Racist Company - never cares about customers purpose and importance of the transactions. I live in UK for last 8 years and have sent so much money through sites like Western union, Transferwise.com, Worldremit etc. Only western union charges less when you send by credit card. In recent times, it seems very annoying by holding every payment we send and declining without any reason. This time, they called me asked me details about transaction and my name ("Mohammed") and my date of birth and they said the transaction is declined on the basis of Western Union's policy. I said i need to read your policy so I can be aware before using it. I hope am right. They kept saying that they can't disclose the policy for declining and according to their terms and conditions, they don't need any reason to decline rather they can decide to decline for any reasons they think. Till the end they don't want to disclose why my transaction got declined. I am software professional living a decent life for years, not a terrorist. Companies like these has to be thrown out of countries like UK where everything has a process and every people following it and everyone living a decent life. No one can be denied anything in this country without any legitimate reason. But still such companies survive and waste people's time. Finally, they asking me to send from Agent location, I have uploaded my driving license, National ID, NI card everything to set up this account. All this just waste of time.

by Mohammed Hameed

Fake

Review published ago

Fake, they write "Send money in 1 minutes", this is not true. The verification need to wait more than 12 hours, or days!

by Andrea Bertolotti

Beware

Review published ago

Beware - their customer service is poor, especially when the transaction does not get completed. I tried all means of contacting their customer service to find out why I could not pick up money that was sent to me, and none of them could tell me why and what I could do to get it fixed. Phone, email, facebook, chat, PM, whatever I tried, they were not responsive nor helpful. The sender and I are so frustrated because this should be an easy transaction - why do they have to make it so hard? Their customer service team do not care - they are not sympathetic and do not seem to want to help. They all sound like robots and do not want to help the customer get the help they need.

by Herme Chua

western union micronesia chuck

Review published ago

Sir/Ma'am may I know what happen your branch in the in Micronesia,Chuck State of US..why you close in how many weeks my husband can't send money for me in emergency situation.. Please check your branch their....thank you so much...God bless

by Ochell Deocades Dolar

don't trust western union

Review published ago

If you want your money to transferred in guaranteed way, then never use western union. My transaction was initially approved and later it was declined without any reason. Then they take 7 to 10 business days to refund the money back to your account after multiple follow up. Use Xoom that is way better then westerunion.

by utpal nayak

there the best love it never had any …

Review published ago

there the best love it never had any problems

by King Bach

Der Transfer geht zwar schnell aber die …

Review published ago

Der Transfer geht zwar schnell aber die Gebühren sind Wucher. Für 150 € gesendet 20€ Gebühren am Schalter das sind über 10 % Gebühren . Und dann wird der Empfänger auch noch zur Kasse gebeten weil er einen viel schlechteren Kurs bei der Auszahlung bekommt wie der reale Kurs ist. Da gibt es bessere Service wie Azimo die billiger sind und viel bessere Kurse bieten.

by thomas heinig

Absolut unzuverlässig

Review published ago

Als ein Familienmitglied mir einen Betrag transferiert hat, konnte ich ihn nicht an der Abholstelle entgegennehmen, da mein zweiter Vorname nicht auf dem Abholschein stand, dies jedoch bei dem Transfer nicht erforderlich ist. Auf Nachfrage dies rückzubuchen wurde mir gesagt, dass Onlinesendungen nicht vor Ort erstattet werden können. Am 4.7.17 kontaktierte ich den Kundensupport bezüglich einer Rückerstattung, welcher sich bis heute nicht gemeldet hat, obwohl er laut Angaben innerhalb von 24 Stunden sich melden würde. Bis zum 11.7.17 gebe ich ihm Zeit bevor ich meiner Bank eine Rücküberweisung auftrage.

by Florian Wurm

Something is wrong with Western Union

Review published ago

Something is wrong with Western Union. Using them for the last 3 years with no problem until 2 months ago. The last 3 attempted transactions were canceled and they refused to give me the reason. Each time they hold my funds for over a week before depositing back in my bank account. I would love to see a class action lawsuit against them. They say they are protecting me from fraud but the only fraud I see is WESTERN UNION!!!

by bkb1

I have been call western union for over …

Review published ago

I have been call western union for over ten hour to know why my name has been bar and uptil now i can't get an answer. I am a hard working person very responsible i really want to know the reason and nobody in the entired western union can't give me a reasonable answer then if you guys can't tell then who must i go to must i go to the priminster or a pastor.

by Maria Theresa Watson

This thing is ridiculous!!

Review published ago

This thing is ridiculous! This is my first transfer# 122 833 3710 & its mentioned on the transfer page it will take 4 business days NOT estimated NO 4 business days! so I sent money and it was withdrawn from my account & I expected that my family will collect the money after 4 days ,but they couldn't and when I contacted WU they simply said "Please understand that due to security reasons, Western Union may conduct some verification process before a certain transaction will be approved." so it will take 10 DAYES !!! You should've mentioned this ON THE TRANSFER PAGE !! so I can look for another options !! I am really upset !

by Abrar

Sir/Maam,

Review published ago

Sir/Maam, Your new staff here in front of Public market Candon City Ilocos Sur, there not doing their job well. They made changes with my order to online there not trusted with the new staff here in CANDON ILOCOS SUR.

by Vincent Leyson

WU has cancelled two of my …

Review published ago

WU has cancelled two of my international money transfers and NOT provided a reason after multiple phone calls and several emails. Nor has WU provided a solution for me to continue to use their service, which in the past I have used many times before. All of a sudden, POOF, not accepted. And still no refund on the second cancellation. It should ONLY take 12 hours for a refund folks, not two days. Customer service sucks!!!

by Patrick Thompson
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Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card
Mobile Wallet

Pay Out Options

Bank
Cash
Mobile Wallet

Service Mode

 Online
 At Branch
 Telephone

Exchange Rate Type

Fixed

Westernunion Company & Contact Info

Type:- American financial services and communications company
Address:- 12500 E. Belford Ave
Englewood, CO 80112
USA
Email:- [email protected]
Service Info:- 1-800-325-6000
Established:- 1851
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