Reviews of Westernunion Money Transfer Company

7.9 score based on 4433 reviews

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USD PHP ₱ 51
USD MXN $ 17.65
USD INR ₹ 63.84

Overview

Western Union Company is an American financial services and communications company. Its North American headquarters is in Meridian, Colorado,United States.It has several divisions, with products such as person-to-person money transfer, money orders, business payments and commercial services. It’s specific services are:
  • Online
  • Westernunion mobile
  • Sending and receiving funds
  • Transfer fees

Coverage: How many Countries & Currencies does Westernunion support?

Westernunion User Reviews and Ratings

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Poor customer service.

Review published ago

Never a problem until the recent "improvement" to thier website, then two different transactions failed right after they took the money from my account. First time I phoned, second time I e-mailed with screenshots of the error codes, three days later they tell me it might be a week before they return the money. I speak to the complaints department, mainly to find out if they will fix this website, did the error codes I supplied help ? We will contact you they said. 3 days later they replied that they checked and found customer services had acted correctly, no mention of the website, no mention if it would happen a 3rd time, they were more worried if they had acted correctly than assuring me that the website would work correctly. I was a registered customer with WU , had been vetted by them etc, not a giant customer but a regular one, I only wanted assurance that the website would work properly. Guess I will just have to find another company to send money with.

by V.Shepherd

Poor customer service.

Review published ago

Never a problem until the recent "improvement" to thier website, then two different transactions failed right after they took the money from my account. First time I phoned, second time I e-mailed with screenshots of the error codes, three days later they tell me it might be a week before they return the money. I speak to the complaints department, mainly to find out if they will fix this website, did the error codes I supplied help ? We will contact you they said. 3 days later they replied that they checked and found customer services had acted correctly, no mention of the website, no mention if it would happen a 3rd time, they were more worried if they had acted correctly than assuring me that the website would work correctly. I was a registered customer with WU , had been vetted by them etc, not a giant customer but a regular one, I only wanted assurance that the website would work properly. Guess I will just have to find another company to send money with.

by V.Shepherd

Can't imagine my work without WU !

Review published ago

Best money transfer service ever, can't imagine my work without WU.

by Beeloo EVO

Can't imagine my work without WU !

Review published ago

Best money transfer service ever, can't imagine my work without WU.

by Beeloo EVO

If you have all the time in the world …

Review published ago

If you have all the time in the world than use this horrible service and their customer service monkeys are so stupid they dont know who to transfer your call to and how to help you. Never NEVER going there again

by Daman Singh

If you have all the time in the world …

Review published ago

If you have all the time in the world than use this horrible service and their customer service monkeys are so stupid they dont know who to transfer your call to and how to help you. Never NEVER going there again

by Daman Singh

Always ready to take your money

Review published ago

Always ready to take your money, always a hassle trying to receive.

by Kurt Houser

Always ready to take your money

Review published ago

Always ready to take your money, always a hassle trying to receive.

by Kurt Houser

Legally robbery

Review published ago

Legally robbery. Had to advised them with legal action and complaint to Financial Ombudsman before I finally got my money back. WARNING DO NOT USE WESTERN UNION. There are more professional companies out there for money transfer.

by R Kaur

When i send money online to jamaica …

Review published ago

When i send money online to jamaica but My sister haven't received. I checked up my bank . It already taken out from my bank done. Contract to Westren Union by emailed .. I realise my sister not log uk change Jamaica log. It Mistake. I lost my money gone . I know seem Hold by Austrian). Never back money to my bank Very poor and no helpful. i feel risk. I am told my friends and family about situation. i am withdraw online from Western Union.

by Lerleine cohen ORDER ID 406579

Has anyone else have this same problem …

Review published ago

Has anyone else have this same problem I am having with WESTERN UNION? I cancelled a transaction I had with them over a month ago using a bank transfer. They said that they've refunded the money to me, but as of today 14th September 2017, I have not received a penny from them. I sent them my bank statement which they requested to confirm that the payment is not there and they are still insisting that they have refunded it. My bank have checked all my accounts and confirm that nothing has been received. WESTERN UNION cannot confirm the account to which the money went, yet they are insisting that they have refunded it. I happen to check out their status online and I was shocked to see that their refund reputation is horrendous. If I had known that before I would not have used them. This is supposed to be a worldwide company and yet their accounting sucks. I have reported them and I hope you will join me in raising the awareness that they are NOT what they make themselves out to be. Let's avoid them if we can or make sure you pay them in cash so that you get your cash back. WESTERN UNION I have taken you viral because all my letters, phone calls and emails have not worked.

by Marian Patel

good services

Review published ago

so good!!!!!!!!!!

by Rim IP

Bukky

Review published ago

Excellent customer service from bukky thank you. Store number 5626

by WARIS NAZARI

AVOID WESTERN UNION

Review published ago

I'd give Zero Stars if it were an option! Wire Transfer - bank to bank - London to Santiago - my 20K GBP currently stuck in someone's in-tray in Lithuania - yes - Lithuania - used to be part of Russia - who knew I was trusting MY money to a former Eastern Bloc organisation? I've been waiting 6 days now for your much promoted online foreign exchange service to get MY money to Santiago, Chile. And I'm STILL waiting - your Customer Care Team (also based in Lithuania) don't have a clue what's going on. And you've LIED to me now on 4 occasions about where MY funds are!! NEVER AGAIN. I suggest all those reading this use TransferWise.com rather than the shameful organisation Western Union has become. Regards, Amanda Harrison

by David Harrison

I transfered 200USD to a person in …

Review published ago

I transfered 200USD to a person in Cambodia. They didn't processed this payment but instead send an e-mail that my account is registered to me and my husband and I cannot go on with the transfer ... Ok I undestand, but why they keep my money untill now? They didn't pass the 200bucks to Cambodia, but they don't have any problem with using them for 7 days (as for today). A few claims written so far. I hate that kind of "thiefstitution" using my money without my permission. Higly recommend, NOT.

by Magda Kus

Western Union its STEALING from the argentinian costumers!

Review published ago

Western Union its basically f#cking with ther argentinian costumers. If the official rate its u$s1 dollar = $17,22 pesos you should not give only $16,79 per dollar, besides if i wanna buy u$1 dollar it cost me $17,60. Western Union its already charging for the service, this exchange rate its a theft, besides you dont show the exchange rate in your web, youre hidding that away from costumers. STOP ROBBING US!

by Juan Pablo Sinato

Worthless

Review published ago

Downloaded the app for it to be for convenient so I wouldn't have to leave my job to send money. They kept putting my transfer on 30 minute holds with no explanation. I finally called customer service to ask why it kept being put on hold, because I find it ridiculously inconvenient to have someone sitting there waiting for it. I was on hold for 30 minutes, when they finally answered they asked me a bunch of questions to confirm who I was, just to then tell me my transaction was declined. My account I was using had plenty of funds to cover the transfer and I had never been declined before. When I asked why the transaction was not approved, he told me that he could not release that information. If you can't tell me what went wrong then how am I suppose to prevent it in the future?? Since they were less than helpful, and declined my transaction with no explanation, I will not be using ever again. Severe waste of my time.

by Megan Morris

I sent money to a friend who was in …

Review published ago

I sent money to a friend who was in need as a religious obligation on the muslim holiday. I sent it 2 weeks in advance. I was told his name is identical to a name of a person nor allowed to use western union. I sent extra identification,his children identification and his wife's identification. I sent security clearance from the UN already translated. I was told it needed to be translated by there team and would take 24 hours it took a week. Then I received 2 emails one asking for information about what his job was his address for the 3rd time and our relation and reason for sending the money which they were told why 3 times. 2nd email was not intended for me it was congratulating the agent for holding my transaction I am furious now im on hold with then going on an hour and half insisted I won't hang up until It resolved so I guess they think they keep me on hold ill give up its been 3 weeks missed the holiday and they are refusing to release my money or refund it

by Remah Fares

Western Union website is defective and so is the app

Review published ago

Western Union website is defective - my credit card is perfect but transaction won't go through. Cleaned cache & browsers, used Chrome, Safari and Incognito. Same crappy result. Phone app is the same - no option for credit/debit cards, only cash. What a joke! Tried it all on my devices - iMac, Macbook Pro, iPhone, iPad. I'm worried as I put all my personal infos and no way to remove them - passport, ID, credit cards and it's not letting me edit.

by Victoria

Never use western union

Review published ago

Western union representatives are rude , happy to collect and not wanting to make pay out. Their complaints team are useless in resolving minor issues. Your better off finding other ways of getting money to your relatives. I will never use western union again, really they should be shut down . Hopefully they won't contact me within the 8 weeks required for their outcome, as I will going to the financial ombudsman as I sure they're breaking the law by not adhering to policies and regulations.

by Poochie Lou

The new antimated machines at Western …Walgreens will not pay out at times

Review published ago

The new antimated machines at Western Union are putting in Walgreens on the worst thing that ever could have happened to Western Union . They messed up sending it to your account. Some Walgreens won't pay out for 24 hours and customer service says is there and good. Too many bugs in the new system. Stay away from all animated Western Union.

by Johnathon sneed

I send the money to other country fast …

Review published ago

I send the money to other country fast service! Smooth transaction I will use it again.

by Marie Patel

horrible

Review published ago

horrible, reversed my money for no reason but took it straight from my account then advised that i had to wait 7 days to get my OWN money back, even though THEY reversed the transaction with no permission from me. managers were rude, and this company thinks they are big enough they thin they can get away with stealing

by Chris Woodward

Western Union is a joke and a bad one at …

Review published ago

Western Union is a joke and a bad one at that. They have no security, no insurance, no customer service. Someone fraudulently accessed my account, transferred £1500 using my card that was linked to the account and the money was gone within 12 minutes!! I phoned them within 45 minutes of the email coming through and they tell me, it's my fault I should have been more careful with my username and password. Or alternatively I must have done it myself !? It's ok though because I agreed to the terms and conditions when I transferred the funds!!!! Are these people on the same planet or what?? Where's the 2 factor authentication?? Where's the time delay in sending/receiving funds? Where is the insurance? Where is the scanned copy of the ID the person used to collect the money? Why aren't Western Union raising it to the authorities in the Country the money went to? Why do Western Union have their head buried in the sand?? This company is still living in the 1800's and wondering why their customer base is evaporating, I wouldn't touch them with a barge pole if you value the money in your bank account. I also note how they load the Google Search results with their own website so that they can control the narrative and hide their poor performance and irate former customers.

by Mark Lewis
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Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card
Mobile Wallet

Pay Out Options

Bank
Cash
Mobile Wallet

Service Mode

 Online
 At Branch
 Telephone

Exchange Rate Type

Fixed

Westernunion Company & Contact Info

Type:- American financial services and communications company
Address:- 12500 E. Belford Ave
Englewood, CO 80112
USA
Email:- [email protected]
Service Info:- 1-800-325-6000
Established:- 1851
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