Reviews of Westernunion Money Transfer Company

8.3 score based on 4362 reviews

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USD PHP ₱ 50.37
USD MXN $ 18.07
USD INR ₹ 64.2

Overview

Western Union Company is an American financial services and communications company. Its North American headquarters is in Meridian, Colorado,United States.It has several divisions, with products such as person-to-person money transfer, money orders, business payments and commercial services. It’s specific services are:
  • Online
  • Westernunion mobile
  • Sending and receiving funds
  • Transfer fees

Coverage: How many Countries & Currencies does Westernunion support?

Westernunion User Reviews and Ratings

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Unseriös und unverschämt

Review published ago

Unseriös und unverschämt. Das Geld wurde angenommen, danach verlangen die die Ausweiß-Papiere des Emfängers (also nicht von mir), und die Überwesiung wurde komplett gestoppt und das Geld einbehalten. Solche, aus meiner Sicht, verbrecherische Vorgehensweise wird bei keinem Bank oder Sparkasse in Deutschland passieren. Leider sind wir auf einige positive Bewertungen reingefallen und kämpfen nun für unser Geld. Dringend abzuraten. Dieser Laden ist irgendwo in baltischen Ländern angesiedelt und ensprechend der Umgang mit fremden Geld ist alles anderes als sicher.

by SerSch

Unseriös und unverschämt

Review published ago

Unseriös und unverschämt. Das Geld wurde angenommen, danach verlangen die die Ausweiß-Papiere des Emfängers (also nicht von mir), und die Überwesiung wurde komplett gestoppt und das Geld einbehalten. Solche, aus meiner Sicht, verbrecherische Vorgehensweise wird bei keinem Bank oder Sparkasse in Deutschland passieren. Leider sind wir auf einige positive Bewertungen reingefallen und kämpfen nun für unser Geld. Dringend abzuraten. Dieser Laden ist irgendwo in baltischen Ländern angesiedelt und ensprechend der Umgang mit fremden Geld ist alles anderes als sicher.

by SerSch

Western Union the CON ARTISTS.

Review published ago

Western Union cancels transactions in the name of "compliance" so they can hold the money and invest it. First they confirm via phone and email that everything is in order and the transfer can be picked up and say thank you for choosing WU, then they choose a certain amount of people at random and freeze the transaction and refund it later to sender. Eventually they will give you the money but according to their customer service center, refund takes 5 to 7 days. So there you go, 5 to 7 days to sit on someone's money to invest and make profit. I was told by the shift manager that WU does not hold money for more than 12 hours, which is nonsense as in my case when I called inquiring about MY money it was already 14 hours since they received it, they were sitting on it! I was also told that 5 to 7 days is banking time frame for refund. My bank refunds straightaway, I wonder who WU bank with, Acme bank? I have used their website few times in the past, every was ok then all of a sudden there is a "compliance" issue. Money goes from my bank instantly but the receiver cannot collect it with the reason MTCN IS INVALID after confirm via phone and email that everything is in order. They don't consider the time and money they have have wasted for both the receiver and the sender in terms of numerous phone calls and in receiver's case even the petrol/diesel. Terrible service and not true to their word. I will have to see how long do I have to wait for this refund, they said 5 to 7 days, but seriously, can they be trusted, it can be weeks/ months, Once a liar, always a liar! I think this "profiting" idea involves only online transactions and not cash paid at dealer locations because that would mean face to face confrontations and both dealers and customers will switch to alternatives. Talking to alternatives, MoneyGram comes to mind, are they any good? or similar to WU? Any other, anyone? I believe WU management has decided to join the world of scammers, so my suggestion is going to be to NOT TO USE WESTERN UNION!

by An Dro

Western Union the CON ARTISTS.

Review published ago

Western Union cancels transactions in the name of "compliance" so they can hold the money and invest it. First they confirm via phone and email that everything is in order and the transfer can be picked up and say thank you for choosing WU, then they choose a certain amount of people at random and freeze the transaction and refund it later to sender. Eventually they will give you the money but according to their customer service center, refund takes 5 to 7 days. So there you go, 5 to 7 days to sit on someone's money to invest and make profit. I was told by the shift manager that WU does not hold money for more than 12 hours, which is nonsense as in my case when I called inquiring about MY money it was already 14 hours since they received it, they were sitting on it! I was also told that 5 to 7 days is banking time frame for refund. My bank refunds straightaway, I wonder who WU bank with, Acme bank? I have used their website few times in the past, every was ok then all of a sudden there is a "compliance" issue. Money goes from my bank instantly but the receiver cannot collect it with the reason MTCN IS INVALID after confirm via phone and email that everything is in order. They don't consider the time and money they have have wasted for both the receiver and the sender in terms of numerous phone calls and in receiver's case even the petrol/diesel. Terrible service and not true to their word. I will have to see how long do I have to wait for this refund, they said 5 to 7 days, but seriously, can they be trusted, it can be weeks/ months, Once a liar, always a liar! I think this "profiting" idea involves only online transactions and not cash paid at dealer locations because that would mean face to face confrontations and both dealers and customers will switch to alternatives. Talking to alternatives, MoneyGram comes to mind, are they any good? or similar to WU? Any other, anyone? I believe WU management has decided to join the world of scammers, so my suggestion is going to be to NOT TO USE WESTERN UNION!

by An Dro

1 Star or even Lower

Review published ago

Sent through a transfer on 3rdJune. Reciever never got it. I got refunded about 2 weeks down the line.. Most of all, No notification and reply. I found out about the funds not went through 2 weeks or more later.. Customer Service Zero Star.. Will re think before using

by andy

1 Star or even Lower

Review published ago

Sent through a transfer on 3rdJune. Reciever never got it. I got refunded about 2 weeks down the line.. Most of all, No notification and reply. I found out about the funds not went through 2 weeks or more later.. Customer Service Zero Star.. Will re think before using

by andy

My husband sent to me money using …

Review published ago

My husband sent to me money using western union while he was out of the country. In the office in Vienna, Austria they did not tell him he had to write both my last names in the recipient. When I went to pick up the money, the office in Spain said that he had to change the recipient to reflect both my last names. He tried to do this on several occasions, but nobody would help him in customer service. They told him to send emails with a copy of his ID, passport, receipt and a signed letter explaining the problem. He did all of these and received an email two days after saying that he had to resend everything because they quality of the image wasn't enough. The money was supposed to arrive 10 days ago and still nothing has been resolved. I will NEVER again use this company's services. They are the worst of the worst.

by Maria

My husband sent to me money using …

Review published ago

My husband sent to me money using western union while he was out of the country. In the office in Vienna, Austria they did not tell him he had to write both my last names in the recipient. When I went to pick up the money, the office in Spain said that he had to change the recipient to reflect both my last names. He tried to do this on several occasions, but nobody would help him in customer service. They told him to send emails with a copy of his ID, passport, receipt and a signed letter explaining the problem. He did all of these and received an email two days after saying that he had to resend everything because they quality of the image wasn't enough. The money was supposed to arrive 10 days ago and still nothing has been resolved. I will NEVER again use this company's services. They are the worst of the worst.

by Maria

Your are very favourite in my country

Review published ago

Your are very favourite in my country

by Paing

good.Fast and convenient

Review published ago

good.Fast and convenient

by HSIEH CHENG FEI

When the company such as WU sends you …

Review published ago

When the company such as WU sends you an email confirming that they sent your money transfer out and after 2 weeks of waiting the transfer has not reached your account yet, isn`t it a bit strange at least? Here is a transaction number Transaction #: 74674912 so YOU, WESTERN UNION , can track this without any hassle. I also spoke with your customer care representative one week ago(June, 2nd) and he said that I still need to wait for another 2 business days to be credited. My account is still empty, your company caused me a lot of troubles and I had to take an urgent flight to UK to sort out the mess caused by your irresponsible service. And above all my account was closed few days after, on Monday the 5th. Actually, it is not a problem. WHere is the money you responsibly confirming to be "sent out" ? Kindly waiting for your reply.

by travias watkins

Really worse service don"t even want …

Review published ago

Really worse service don"t even want to give it single star. they pissd me off every single time

by Gagandeep Singh

western union is the best

Review published ago

i really love using western union . you can do it online with no problem ,its fast easy and i recommend them to anyone

by Shatevia Wilson

western union is the best

Review published ago

i really love using western union . you can do it online with no problem ,its fast easy and i recommend them to anyone

by Shatevia Wilson

5 stars

Review published ago

Fast, easy transfer!

by Patrick

Appalling service given

Review published ago

The service I receive from this company is absolutely appalling. Every single time I try to make a money transfer, it goes on hold and I have to wait hours for it to be released. I've repeatedly sent them the information (such as a scan of my passport) and they still get it wrong every single time.

by Robert Davies

BEST SUPPORT TEAM I EVER INCOUNTERED

Review published ago

been using western union app traveling throughout Asia two times I personally made a mistake by NOT putting the right amount in payment from my bank and the CUSTOMER support IN THE UK were brilliant soooo Thank you and keep up the Good work

by JG

I have been a regular customer of …

Review published ago

I have been a regular customer of Western Union from Sweden and was sending money every month. Often they were giving me problems of unsuccessful transaction and then later taking almost two weeks to return my money in my account. Finally, they refused to do any more online money transfers for me. No explanation, very rude attitude. I hate such big and uncontrolled companies. Now looking for some other company to send my funds every month for family support.

by Sayed Rafi

This is the absolute WORST company to …

Review published ago

This is the absolute WORST company to send money through. I was with my boyfriend who was the recipient and his mother (sender) send him $4,000.00 couldn't receive the money in front of my eyes. We called to WU and the lady I wish I knew her name gave him the worse attitude and was so disrespectful. The agent told him "we are not going to allow you to receive that money because it's too many Lorenzo in Florida and we cant process that amount" the sender called with her son on 3 way and asked to speak to a manager and again WAS GIVEN ATTITUDE and the worst customer service experience!! I work in a call center and I know how frustrating it gets but I will loose my job if we disrespect the way these people did. At the end of it all they said they will return the money back to the sender and go somewhere else. Never ever gaining business from us again. You people need to change your hiring process and train your employees to have actual MANNERS. Wu I hope you go out of business. #makeachange !

by Janeika Guzman

Bad Business All Around

Review published ago

I spent three hours with this company on the phone. They put sender and recipient as same person. refused to fix it, took funds without returning. Then tried a second transaction and they gave me amazing guff on the phone. I was accused of not being sender. I was given attitude, and was talked over on many occasions. Transferred to five different agents. WU made me want to kill myself today. Drink, start using drugs, something. This was the absolute worst experience in my life. #DoBetter

by Sevanni O Black

Check max amount valid for the USA.

Review published ago

My exchanges to the Caribbean went through without a hitch. When it comes to the USA !!! beware !!! The recipient went to 4 different WU offices who refused rudely to produce USD1000, saying the maximum was USD200. No explanation. It took several long calls to their support section, and the agent here to refund me in total. The agent wanted to hang on to his fee £44, for doing nothing. He was not aware they would refuse anything over USDS200, and was dragging his feet, although he was ordered by WU to cough up... eventually.

by magdaB

Awful

Review published ago

Awful. Pitiable. Granted, they get it right most of the time - when they don't, tho, you are *screwed*. Royally. I sent money for an emergency, and then was told it would take *6 days* to become available. 6 days. 6. You morons. Never again.

by Sean Harrison

Sent money to family in Costa Rica

Review published ago

Sent money to family in Costa Rica, they tried several times to pick up the money with the tracking number and ID. While it showed as available on my account, the WU office in Costa Rica couldn't find the transaction. Finally had to send money through a different service. Now, I am going through a run around to get the money back. Even though WU already has the funds, they can't allow me to just pick it up, they want me to wait 7-14 days to recredit it to my bank. Never Again.

by Joseph Ranonis

Too complicated form to fill when …

Review published ago

Too complicated form to fill when receiving money, will never use again.

by Eliksia
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Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card
Mobile Wallet

Pay Out Options

Bank
Cash
Mobile Wallet

Service Mode

 Online
 At Branch
 Telephone

Exchange Rate Type

Fixed

Westernunion Company & Contact Info

Type:- American financial services and communications company
Address:- 12500 E. Belford Ave
Englewood, CO 80112
USA
Email:- [email protected]
Service Info:- 1-800-325-6000
Established:- 1851
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