Western Union Reviews 2019

All the useful information that you need to know before sending money with Westernunion!

5 stars based on 13744 reviews

Overview

Western Union Company is an American financial services and communications company. Its North American headquarters is in Meridian, Colorado,United States.It has several divisions, with products such as person-to-person money transfer, money orders, business payments and commercial services. It’s specific services are:
  • Online
  • Westernunion mobile
  • Sending and receiving funds
  • Transfer fees

Coverage: How many Countries & Currencies does Westernunion support?

Westernunion User Reviews and Ratings

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Absolutely rubbish and rip off.

Review published ago

Absolutely rubbish and rip off. First and last time I used the platform. Money did not go to bank account specified on transaction, even all with all information provided. Exchange rate presented a massive difference from that initially quoted. Quick check on how these rates had changed within the period of a day simply does not support the reason given by WU to explain the difference. Everyone using WU must expect hidden fees which will be justified by exchange rates variation. NEVER AGAIN

by Gustavo Sirna

Absolutely rubbish and rip off.

Review published ago

Absolutely rubbish and rip off. First and last time I used the platform. Money did not go to bank account specified on transaction, even all with all information provided. Exchange rate presented a massive difference from that initially quoted. Quick check on how these rates had changed within the period of a day simply does not support the reason given by WU to explain the difference. Everyone using WU must expect hidden fees which will be justified by exchange rates variation. NEVER AGAIN

by Gustavo Sirna

Zero star is more appropriate!

Review published ago

If there’s a zero star - I will pick that. I just sent money (200 USD) to my sister in New Zealand as a baby shower gift - with a transfer fee of 15 USD. My sister noticed that her name was incorrect, now she has her married name. So I went back to the WU app and clicked “Edit Name” - seemed pretty easy. Then the screen said, it cannot change name and gave me the option to cancel. I did - and warned me that the 15 USD will not be refunded. I called the office number, hoping that they can fix it without ripping me off my money. The lady on the phone just gave me 18 minutes of roundabout and basically told me that she can’t make the changes. Period. Meaning, I need to cough up another 15USD to make another transaction. That’s a total of 30USD for a quick fix. That’s plain rip off and incompetence. Be warned, people!

by Djong Aquino

Zero star is more appropriate!

Review published ago

If there’s a zero star - I will pick that. I just sent money (200 USD) to my sister in New Zealand as a baby shower gift - with a transfer fee of 15 USD. My sister noticed that her name was incorrect, now she has her married name. So I went back to the WU app and clicked “Edit Name” - seemed pretty easy. Then the screen said, it cannot change name and gave me the option to cancel. I did - and warned me that the 15 USD will not be refunded. I called the office number, hoping that they can fix it without ripping me off my money. The lady on the phone just gave me 18 minutes of roundabout and basically told me that she can’t make the changes. Period. Meaning, I need to cough up another 15USD to make another transaction. That’s a total of 30USD for a quick fix. That’s plain rip off and incompetence. Be warned, people!

by Djong Aquino

I will never use western union again

Review published ago

I will never use western union again. The way I was treated like a criminal by the "review team" was unnecessary. Three times I tried to send money to a recipient online and the first time I cancelled a it was going to take 4 days for them to receive their money using my bank account. The 2nd time I sent it through it went it to review because I have a business name along with the recipient name that was picking it up(as they said that is how they do it every time) and it was denied because it could have a business and a receipt name on a personal pick up request it had to be done under a business. so the 3rd time I sent it I sent it with just her name and it went to review again. this time it was denied and according to your rude employee it was denied because " it's not with the accordance of the law." when I asked what rules I am breaking he wouldn't even give me an answer just kept telling me it is denied. I asked to speak to a manager and he was refusing I yelled and screamed and he told me he would discount the call. I asked again to be put on with a manager and he put me on hold and then it went to a voicemail. I don't see if your terms and conditions policy where people can't send money to another individual in another state, I don't see that I have to know the person I am sending money too, and I don't see where you have to know what product I am paying for. 4th time I called and spoke to a nice girl who didn't ask me any of the questions your "review team" asked and it was approved right away and I sent it to the same people I tried sending it to online 3 times. Worse treatment by far from any company I have ever had to deal with and being a business owner I deal with a lot.

by April Jenkins

I will never use western union again

Review published ago

I will never use western union again. The way I was treated like a criminal by the "review team" was unnecessary. Three times I tried to send money to a recipient online and the first time I cancelled a it was going to take 4 days for them to receive their money using my bank account. The 2nd time I sent it through it went it to review because I have a business name along with the recipient name that was picking it up(as they said that is how they do it every time) and it was denied because it could have a business and a receipt name on a personal pick up request it had to be done under a business. so the 3rd time I sent it I sent it with just her name and it went to review again. this time it was denied and according to your rude employee it was denied because " it's not with the accordance of the law." when I asked what rules I am breaking he wouldn't even give me an answer just kept telling me it is denied. I asked to speak to a manager and he was refusing I yelled and screamed and he told me he would discount the call. I asked again to be put on with a manager and he put me on hold and then it went to a voicemail. I don't see if your terms and conditions policy where people can't send money to another individual in another state, I don't see that I have to know the person I am sending money too, and I don't see where you have to know what product I am paying for. 4th time I called and spoke to a nice girl who didn't ask me any of the questions your "review team" asked and it was approved right away and I sent it to the same people I tried sending it to online 3 times. Worse treatment by far from any company I have ever had to deal with and being a business owner I deal with a lot.

by April Jenkins

Worse service

Review published ago

Worse service, worst customer service. No one knows why money transfer did not go through. Response from WU: Bank did not accept, no additional information given. On the contrary, the app shows the transfer complete. No Information on when the money will be refunded. Some representative says 3-5 business day, Some say 5 business days and today one guy told me 7 business days. No is ready to acknowledge by sending an email. Everyone reading this comment: Please use Remitly. I have started using it. Nice interface and good tracking. No issues ever. Plus better transfer rates.

by Mihir Talsania

Worse service

Review published ago

Worse service, worst customer service. No one knows why money transfer did not go through. Response from WU: Bank did not accept, no additional information given. On the contrary, the app shows the transfer complete. No Information on when the money will be refunded. Some representative says 3-5 business day, Some say 5 business days and today one guy told me 7 business days. No is ready to acknowledge by sending an email. Everyone reading this comment: Please use Remitly. I have started using it. Nice interface and good tracking. No issues ever. Plus better transfer rates.

by Mihir Talsania

Rückerstattungen dauern viel zu lange

Review published ago

Rückerstattungen dauern bis zu 7 Arbeitstage, das können also bis zu 2 Wochen sein. Dies gilt auch dann, wenn WU den Auftrag aus technischen Gründen nicht ausführen kann, aber gleichzeitig der Betrag schon abgebucht wurde bei Sofortzahlung z.B. Reklamationen werden abgewimmelt - man sei nicht zuständig für die Dauer, hänge von der policy der Kunden-Bank ab. Was aber die eigene Bank vehement verneint. Inzwischen wird mit dem eigenen Geld munter gearbeitet....Unverschämt!

by Chris

Do Not be bothered to use this service

Review published ago

If you are in London- do NOT be bothered to ise this service. Waste of money and TIME. Service is just awful. I tried RIA and is 100 times better.

by Bran Moscai

Customer disService Misrepresentative

Review published ago

Rather than write a review I will just post the complaint that I made directly to Western Union. My sister attempted to send some money to Jamaica over the weekend. It was $100 CDN. The money was to support a cancer research walkathon. The recipient was the son of a recently deceased friend who passed away from Cancer in December. The money was being sent directly instead of through the Cancer Society site, because the site has been having problems. The transmission must have tripped an alert, an it went under investigation. My sister spoke to the operator, who appeared concerned that the recipient might be fraudulent. My sister explained the relationship, and was asked a number of inappropriate and insensitive questions, like, are you sure your friend is dead!. It is one thing to advise someone in an effort to prevent them from being scammed. It is quite another to subject your client to interrogation once they have acknowledged that they are confident of the identity of the recipient. Unless you think the sender them self might be doing something illegal. That doesn't appear to be the case. In any case, the operator was completely unhelpful, and apart from the inconvenience of travelling to a Western Union location, my sister was further inconvenienced by being on the call for 40 minutes, and still not being able to send the money. I was advised by her this morning that she called "customer service" to enquire what could have possibly been the problem on Saturday, and your representative was extremely rude, basically telling my sister that it is none of her business why they didn't send the money, and ultimately hanging up on her. This is really a courtesy e-mail to advise you that your reputation is being undermined by operators acting in anonymity, but I went to a consumer affairs site and saw Western Union's dismal reviews, so I am assuming that this is just company culture rather than a few isolated incidents. My sister would have written this herself, but she has now gone out to Money Gram to attempt to send again. The walk was yesterday, but the donations can still be sent. Interestingly enough, I sent money down to the participant, and had no problem. Thank goodness I didn't need to deal with your customer service representatives. Needless to say I will be uninstalling your app, and finding another means of sending money when necessary. I hope someone who actually cares about the company reads this.

by Craig Wilson

bonjour je reviens du bresil ou je me…

Review published ago

bonjour je reviens du bresil ou je me suis fait envoyer de l argent comme touts les ans sauf que je me suis deplace a deux banques qui m ont dit que cette anee ils avaint changes et q il falait avoir un compte sur place pour retirer de l argent ou alors il falait revenir le lendemain j ai donc signe les papiers pour cela j ai passe 6 heures a la banque et le lendemain je n ais pas pu revenir a la banque je me suis dit que j anulerais l operation en revenant seulement une fois en france le statut etait sur argent retire au bresil alors que je n ai pas eu cet argent a la banque il y avanit une camera qui prouve que a aucun moment je n ais quitte la banque avec le moindre centime malgure ca j atteds toujours un rembourssement de 400 euros et ils pencent que je ments ou ais retire l argent sans chercher la moindre preuve un coup de fil a la banque sufirait je n ais pas signe le document de retrait d argent au guichet je compte deposer une plainte contre cette societee .

by Antonio Valdeon Moreira Lima

Western Union is just Rubbish Service

Review published ago

Western Union is just Rubbish Service, I am using from the years with my international clients. Now I am not able to get money from anyone in the world. When I called, The Stupid WU Team says, It is our rules and Regulation. Mother F.....kers. Go to Hell Western Union. We have many ways to transfer money across the world. But I highly hate western union now. RUBBISH RUBBISH

by Muhammad Baber Zaman

PURE RACISM

Review published ago

i was sent money from my foster mom but it was declined because I'm a Nigerian and i was labelled a scammer despite calling customer care to verify that she knows me. it's horrible and weird.. She has been using WU.There are good and hardworking Nigerians out there and all shouldn't be tagged as scammers.It's really a dent to my name and defamation of character.Pure racists

by Wale Owoyomi

Хорошо

Review published ago

Хорошо, но дорого стоят услуги перевода. Нашол такой же надёжный сервис перевода денег но дешевле, а то и бесплатно! Это Transfrgo, через него можно перевести деньги без комисий и по выгодному курсу! Плюс если при регистрации ввести этот промокод, он же код приглашения, pmgThw то при переводе больше 50 фунтов стерлингов или эквивалент этой сумы в другой валюте, то получаешь 10 фунтов, а это 360 грн на счёт в подарок!!!

by Александр

Best Online Remittance Service Yet

Review published ago

i've been using many online remittance services previously until WU launch their most convenient app. Been it for 2 month already, and i must say transaction works like a charm. Here are few best feature from WU app that i've experienced. 1. Good exchange Rate 2. No Minimum Transfer amount 3. Fast/Immediate bank transfer 4. Reliable Tracking 5. Kind and helpful customer service 6. Low service fee With all these above feature, you only need to identify your beneficiary details to be accurate before initiating a transfer. I suggest you do a bank transfer in case you require a secure transaction. I've successfully transferred funds to US, India, Singapore, Bangkok and Sri Lanka. No Complaints. Thank you so much Western Union for enabling this self service app.

by keshav raj

My husband sent me some money from…

Review published ago

My husband sent me some money from France and so far none of the Western Unions I have tried allow you to collect money, only send it. All the Western Unions I have found are miles away and open at really inconvenient times (i.e. so that you can't pick up money over your lunch hour). I am probably going to end up spending more on public transport to get to a Western Union that actually allows you to collect money than my husband has actually sent!!!

by Amy Sanchis

DO NOT USE Western Union

Review published ago

A company that I do some freelance work for in the U.K. wired money from their bank account to mine on January 30th, 2019. Today is February 7th 2019 and the funds have not appeared in my bank account. This is absolutely the worst service for a bank to bank wire transfer. DO NOT use WU for this type of funds transfer. I will make sure the company in the U.K. never uses them again.

by Mike Allison

LADRI

Review published ago

Dopo 4 mesi di chiamate, mail, messagger, attendo ancora il rimborso per un pagamento annullato. Continuano a prendermi in giro, nonostante TUTTI i documenti richiesti in regola ed inviati PIU' VOLTE. Mai visto un servizio clienti così pessimo. Gli auguro i soldi che si son rubati possano usarli per comprarsi medicine. Inaccettabile servizio clienti e responso super negativo. Tenete lontani i vostri soldi da loro, son LADRI legalizzati e bugiardi patentati.

by Simon Le Bon

I was a victim of a scam and now I am a…

Review published ago

I was a victim of a scam and now I am a victim of Western Union. They told me to refund me, and after 2 month nothing happened. They think that I am stupid. No transactions are possible. I lost everything.

by emine elemenler

Total unseriös würde ich niemanden empfehlen …

Review published ago

Total unserius würde ich niemanden empfehlen ....

by xxx xxx

Falsk information på hjemmesiden

Review published ago

Har flere gange kørt til en WU butik for at sende penge. Har set på deres hjemmeside hvilke butikker, der har WU. I de sidste 3 måneder har butikken ikke kunnet få WU integreret.. tak fordi at jeres hjemmeside er falsk og jeg har brugt tid og ressourcer på at køre forgæves. Derudover har jeg lavet flere overførsler med EU app. Jeg har opgivet yderligere information såsom mit pas. Pludselig kan jeg ikke sende mere og får en besked om at jeg vil blive kontaktet af WU.. det skete aldrig. Ringede til WU.. kundeservice spurgte om jeg havde modtaget en fejlkode ellers kunne de kun foreslå at jeg afinstallere geninstalleres app'en og forsøgte igen.. det virkede selvfølgelig ikke.

by Søren Tiedemann

Worst connections with partner banks & worst customer service

Review published ago

I made a transfer on Thursday and the funds were deducted from my UK bank account on the same day. The money was transferred to WU’s partner bank on the same date however their partner bank has not transferred it to recipient yet. WU should have an appropriate protocol to monitor such delays. On the contrary I transferred money using Azimo yesterday and it was received in an hour. Has happened second time with me in last six months. Update - I spoke to their customer service again and again. Finally their supervisor on 6 February told me that they are investigating it and when i asked to email me that they are investigating it they said they cannot email me acknowledging that they are investigating it. Never use them again!

by Muhammad Murtaza Lilani

Sendte penge til min Thailandske kone…

Review published ago

Sendte penge til min Thailandske kone måtte betale kontant altså gå i en hæveautomat og hente penge istedet for at bruge kort. nu påstår de at jeg ikke kan sende penge nu kan jeg så få pengene tilbage lige så hurtigt jeg betalte vil jeg have mine penge tilbage men nej den går ikke ???? lad os i fællesskab få lukket dette Amerikanske website

by Birger Neis
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Transfer Type And Modes

Pay In Options

Bank

Pay Out Options

Bank

Service Mode

 Online
 At Branch
 Telephone

Exchange Rate Type

Fixed

Westernunion Company & Contact Info

Type:- American financial services and communications company
Address:- 12500 E. Belford Ave
Englewood, CO 80112
USA
Email:- [email protected]
Service Info:- 1-800-325-6000
Established:- 1851
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