Westernunion Reviews

All the useful information that you need to know before sending money with Westernunion!

5 stars based on 13085 reviews

Overview

Western Union Company is an American financial services and communications company. Its North American headquarters is in Meridian, Colorado,United States.It has several divisions, with products such as person-to-person money transfer, money orders, business payments and commercial services. It’s specific services are:
  • Online
  • Westernunion mobile
  • Sending and receiving funds
  • Transfer fees

Coverage: How many Countries & Currencies does Westernunion support?

Westernunion User Reviews and Ratings

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Western Union are Shockingly Terrible! DO NOT USE THEM!!

Review published ago

If I could I would give this useless company zero stars. I transferred $1200 to two accounts in the UK from the US. I have never encountered any issues before with any other international transfer establishments. I paid over $30 for the 0-1 business day service. 5 days have now passed and the recipients have still not received the funds. On the website, it shows as 'In Progress'. Two calls to customer service later, and after being passed from person to person I still have no clarity on when the funds will arrive. I have been told that there was a system error and they can't locate the money. Basically they have lost it. To be told there is nothing they can do and to have to wait is beyond ridiculous. Shocking customer service. I would strongly recommend using an alternative, such as Xoom or your bank. I have since had to pay the same amounts again with a different company to ensure the recipients have there money in time. I've also requested a refund on the charges I paid as the service was not as advertised and was told they can't do that. I am utterly appalled at WU and will never use there services again.

by Barry Frame

Western Union are Shockingly Terrible! DO NOT USE THEM!!

Review published ago

If I could I would give this useless company zero stars. I transferred $1200 to two accounts in the UK from the US. I have never encountered any issues before with any other international transfer establishments. I paid over $30 for the 0-1 business day service. 5 days have now passed and the recipients have still not received the funds. On the website, it shows as 'In Progress'. Two calls to customer service later, and after being passed from person to person I still have no clarity on when the funds will arrive. I have been told that there was a system error and they can't locate the money. Basically they have lost it. To be told there is nothing they can do and to have to wait is beyond ridiculous. Shocking customer service. I would strongly recommend using an alternative, such as Xoom or your bank. I have since had to pay the same amounts again with a different company to ensure the recipients have there money in time. I've also requested a refund on the charges I paid as the service was not as advertised and was told they can't do that. I am utterly appalled at WU and will never use there services again.

by Barry Frame

Ruined my reputation by giving false information

Review published ago

Ruined my reputation . I deeply regret not using Moneygram or Bank transfer . Western Union became a total joke and I hope more and more people will realise this and avoid this scam.For 2 days money is on hold and after countless calls they tell receiver that problem is in the sender, and tell sender that most likely receiver is on special list of people with financial and security problems .That made sender very anxious about his money and he can't even get refund. Advisors can't explain what's going on, money not refunded and one advisor said that their fraud prevention system is down for 5 days and they themselves don't know what's going on .Meanwhile WU is making good interest while holding people's money.

by Jannet Kostoeva

Ruined my reputation by giving false information

Review published ago

Ruined my reputation . I deeply regret not using Moneygram or Bank transfer . Western Union became a total joke and I hope more and more people will realise this and avoid this scam.For 2 days money is on hold and after countless calls they tell receiver that problem is in the sender, and tell sender that most likely receiver is on special list of people with financial and security problems .That made sender very anxious about his money and he can't even get refund. Advisors can't explain what's going on, money not refunded and one advisor said that their fraud prevention system is down for 5 days and they themselves don't know what's going on .Meanwhile WU is making good interest while holding people's money.

by Jannet Kostoeva

#sponsored - nach wie vor zufrieden

Review published ago

#sponsored - nach wie vor sehr zufrieden! Ich nutze den Service von WU weiterhin gerne, läuft problemlos. Manchmal sind die schlechten Wechselkurse etwas erschreckend, und einmal sind ehemals versprochene Prämienpunkte irgendwie nie auf meinem Konto gelandet, leider nicht mehr nachvollziehbar. Trotzdem: Schnell und sicher - und für Nothilfe bestens geeignet!

by Birgit Schönharting

#sponsored - nach wie vor zufrieden

Review published ago

#sponsored - nach wie vor sehr zufrieden! Ich nutze den Service von WU weiterhin gerne, läuft problemlos. Manchmal sind die schlechten Wechselkurse etwas erschreckend, und einmal sind ehemals versprochene Prämienpunkte irgendwie nie auf meinem Konto gelandet, leider nicht mehr nachvollziehbar. Trotzdem: Schnell und sicher - und für Nothilfe bestens geeignet!

by Birgit Schönharting

Mehrere mal Kundenbetreuung angerufen, keine Unterstützung

Review published ago

Jedes Mal ween ged sende , habe ich kleine Probleme.die ja auf Dauer nicht einfach ist, ich habe gold card von wester Union und ein mal habe ich online neue Konto geöffnet und von damals , 5 mal Kunden Service angerufen und das Problem bis jetzt nicht gelöste und ich kann kein Punkte sammeln . Kunden Service haben mein kleine Problem nicht lösen können

by Mohammad Izzat Hasa

Mehrere mal Kundenbetreuung angerufen, keine Unterstützung

Review published ago

Jedes Mal ween ged sende , habe ich kleine Probleme.die ja auf Dauer nicht einfach ist, ich habe gold card von wester Union und ein mal habe ich online neue Konto geöffnet und von damals , 5 mal Kunden Service angerufen und das Problem bis jetzt nicht gelöste und ich kann kein Punkte sammeln . Kunden Service haben mein kleine Problem nicht lösen können

by Mohammad Izzat Hasa

Davvero deluso

Review published ago

Davvero deluso. Transazione tramite bonifico a western union effettuata il giorno 6/08/2018 e dopo 8 giorni continuano a dire di non aver ricevuto i soldi ma dalla mia banca mi hanno confermato (direttamente dalla direzione regionale) che i soldi sono sul conto western union da 6 giorni. Oggi 14/08/2018 mi ha comunicato western union che la richiesta per controllare la situazione è stata inoltrata a secondo livello e che mi faranno sapere, ma logicamente di no aspettarmi che avvenga nei prossimi 3 giorni perche ci son le ferie e festività di mezzo. Un servizio davvero pessimo. Operatori telefonici molto gentili, ma inutili dal momento che non possono fare gran che.

by Calazan Holguin

Die Telephonische Auskunft könnte etwas…

Review published ago

Die Telephonische Auskunft könnte etwas durchdachter sein. Mit mehr persönlichen Mitarbeitern.

by Peter Otto

terrible customer service

Review published ago

terrible customer service , no communication within their company departments , was trying to cancel an order but seems near impossible as they do not adhere to anything on their site , I have a fully verified account with all the gov issued i.d and done everything asked but still no refund .. do not use Western union .

by ruby

Expérience vraiment horrible !!!

Review published ago

Expérience vraiment horrible !!! Je déconseille vivement cette société pratiquement injoignable et qui supprime des transferts sans aucun motif ! Un conseil FUYEZ !!!!

by Arnaud Fuchs

kann seit 1,5 Jahren kein Geld…

Review published ago

kann seit 1,5 Jahren kein Geld verschicken. alle Reklamationen verlaufen im Sand. Mitarbeiter am Telefon nett aber hilflos. Ich verstehe nicht wie man so kundenfeindlich sein kann Seit neustem will WU ständig eine Datei schicken 9320.js. Was soll das??

by Jürgen Glogowski

Fail transaction attempts without stating reason.

Review published ago

Totally useless company, accept payment requested, then reject without giving any reason. Failure to disclose reason for failure is indicative of a bad company. AVOID, DO NOT USE. Have not used them many times, more failures than success, just totally useless. Any reputable company would liaise with a customer to resolve any problems. This company does not, would take them to Court but am too busy to waste time with idiots. Do not need them. my bank will send money anywhere using IBAN/SWIFT .

by Michael

Immer schnell und gute Abwicklung

Review published ago

Immer schnell und gute Abwicklung. Habe bisher noch nie Probleme gehabt und zwischendurch kann ich sogar Prämien einlösen.

by Dirk

Les frais sont de plus en plus élevés…

Review published ago

Les frais sont de plus en plus élevés ca devient du racket de plus trop de verifications.J ai envoyé l e scan de mon passeport un vendrdi c etait urgent réponse le mardi!!!!j ai filé chez WORLDREMIT LE TOP DU TOP !!!!!

by Mogador moga

UNACCEPTABLE Customer Service

Review published ago

I am beyond dissatisfied with Western Unions customer service. On a Friday I called Western Union to confirm a money transfer for a family member out of country on vacation who needed emergency medical services (They were running a fever and throwing up blood. I have been a medical nurse in a credible hospital for over 26 years and I know the severity of this type medical emergency if not treated immediately). Western Union required an explanation of transfer which is understandable. No problem. However, on Friday I was on the phone for one hour with a representative who disconnected our phone call. I called them back and was on the phone for 1 hour and 45 minutes only to be hung up on AGAIN on the same night. Last night I called and was on the phone for 5 HOURS AND 37 MINUTES only for someone to tell me that they would NOT refund me my money (I have screen shots of our conversations in hours and minutes). I asked repeatedly to speak with a manager and they denied my request and my transfer. It seems as if they have stolen my money so that they can draw interest. Western Union was the best option so the money could be accessed immediately. This is the 3rd day in a row they have denied me a refund so I have reported the services to the Better Business Bureau (BBB). This type of service is absolutely unacceptable and I will never use Western Union again for any reason.

by Kristianna McDaniel

I ABSOLUTELY HATE WESTERN UNION

Review published ago

I ABSOLUTELY HATE WESTERN UNION I HAVE WAITED A TOTAL OF 8 HOURS ON THE PHONE AS THEY HAVE MY 2000GBP ON HOLD. PAYMENTS MADE TO A SUPPLIER WHICH THEY ARE AWARE OF. I CANNOT BELIEVE I AM STILL WAITING AFTER 48 HOURS FOR SOMEONE TO GET BACK TO ME I WILL BE REPORTING THIS AS FRAUD ON THEIR BEHALF AS THEY HAVE NO RIGHT TO HOLD MY FUNDS WITHOUT ANY COMMUNICATION

by Let

Worst Customer Service

Review published ago

I sent $1200 to Miami Florida. However, they put a hold into my transfer because they said they are afraid that I am being scammed. I then attempted to contact customer care 8 times and waiting for them to answer over an hour each time and still no answer. Tried talking to them through chat and they said that someone will call me directly, 24 hours later and 8 calls later, still have not heard from them. I just want to cancel the transfer and get a refund. Terrible customer service wait.

by Sarah Rapanut

Just a sh***************t

Review published ago

Just a sh***************t

by Haysam Yousef

Do not use Western Union to send in case of emergency

Review published ago

Western Union has served to be the worst experience in sending money I have ever experience. I have been sending money faithfully to family in Africa every two weeks. However since I sent $200 more than the $500 or less I do send- they collected my money to wire money within mins even charging me extra money to do so $18.00 exactly. After taking the money , I walk out the store location to receive a text saying my transfer is on hold and to call their customer service. I called their customer service and after being on hold for over an hour no one answered. I went back in the store and the WU agent called which was on hold for a long time finally to get through and they tell the agent that the money is on secure hold but their fraud verification system is down and call back in one or two hours. Upon calling back still unable to reach someone over 5 hours later. Frustrated because the money is taking out of my account I can't even go to Money gram and send because Western Union has taken the money and held it and no one us answering the line to assist me. So I even asked for a refund and they told me that I can't until the fraud department answers the call. I asked for a supervisor because it has now been 8 hours. So now as I am writing this review I am still on hold while a supervisor try and contact this department to either release my money or refund it. The problem is it now midnight in South Africa so my husband won't be able to pick up the money if it does go through until tomorrow. Yet I have paid for a service to deliver in mins and now has spent my entire day on the phone waiting to speak to a representative to address the transaction they put on hold. Terrible experience. If they want to place a hold because they would like to screen the reason for sending then they should decline the transaction and make the customer call to get preapproval rather then taking the person's money and then hold it to put them through this sort of trouble. I am very sure this in itself is illegal, where you paid your money for a service to have your money sent within mins and they charge you for such a service but rather does not send it but place it on hold until they approve or disapprove. Also to not be able to get ahold of anyone for over 8 hours to get your money back or to have the transaction placed off hold is not acceptable and sure it can not be legal. May a lawyer get ahold of this information and possible do a class action lawsuit for fraud giving all customers who have been affected by this their money back for the fee they charged to send in mins and punitive damages that may have resulted from such delay. Because this is fraud, where they have you pay for such service but do not render it but instead hold your money captive for hours, days and for some weeks. My advice would be to go through Money Gram or bank wire or any other means rather then send through Western Union .God bless

by Paula

Wie immer schnell und günstig und in…

Review published ago

Wie immer schnell und günstig und in Minuten verfügbar für den Empfänger.

by Harald

War telefonisch und so super geklappt

Review published ago

War telefonisch und so super geklappt Danke dankeü

by Mahmoud

Wenn es

Review published ago

Wenn es , wie manchmal Problem mit Transaktionen gibt oder gegeben hat ...immer wurde danach telefonisch alles zur Zufriedenheit und sehr freundlich geklärt.

by Kai
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Transfer Type And Modes

Pay In Options

Bank

Pay Out Options

Bank

Service Mode

 Online
 At Branch
 Telephone

Exchange Rate Type

Fixed

Westernunion Company & Contact Info

Type:- American financial services and communications company
Address:- 12500 E. Belford Ave
Englewood, CO 80112
USA
Email:- [email protected]
Service Info:- 1-800-325-6000
Established:- 1851
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