Had two Western Union money transfers cancelled. The latest excuse WU provided is: " Upon reviewing your money transfer we have come to the conclusion that there is an issue with your receiver is name, there is an internal match with a person that is not allowed to use our services, which is the main reason why your transactions are being declined."
Well they seem to have a NAME MATCH, but have identified the WRONG person. HOw many people have the same name? I provided WU with proof of people having the same name as my intended receiver.
One might think WU would correct this error, after being given EXTENSIVE information about the person's identity, as well as a copy of the person's government issued ID card. I am NOT holding my breath, as I have exchanged MULTIPLE emails with WU, and the person in question has provided them with identifiable information, as well. Still no resolution!!!! WU you are going to put your company out of business, there are hundreds upon hundreds of complaints about service, or should it be lack of service, on the internet. >>>New email from WU says they have the right to cancel, and so they do, but they are NOT listening to me or doing their job to correct an error in identity. Oh it is also amazing that the people writing the email responses cannot use grammatically correct English either. This company is looking more like a joke than an international corporation. Reputation is everything, and it surely looks like the reputation is disappearing. WU is more incompetent than I realized.
Okay folks here is the email from WU to my innocent intended recipient.
Global Consumer Reinstatements
3:35 AM (47 minutes ago)
Dear XXXX XXXXX XXXXX
As a financial institution, Western Union is required to comply with industry legal and regulatory standards in the countries we do business. Part of complying with these standards involves performing due diligence to determine how customers are using our services to ensure that Western Union is meeting its obligations under applicable law.
We have reviewed your reinstatement request and have decided to uphold our previous decision on this matter. This means Western Union will not accept any money transfers from you as sender and will not pay out any money transfers to you as receiver.
Western Union’s Money Transfer Service Terms and Conditions provide that Western Union and its Agents have the right to refuse service to any person. Accordingly, Western Union has made the business decision to refuse and refund any transactions you may attempt to send or receive in the future.
On behalf of Western Union, we apologize for the inconvenience this process has caused you.
Rodolfo, Op 993
Global Compliance Operations
What a load of crap. Somehow, my intended recipient's NAME got on a (probable) US Government financial blacklist, and because SOMEONE ELSE has the SAME NAME, they are blocking my relative from being a recipient. So folks neither the US Government, nor WU can determine with any accuracy the identity of anyone, not even with a government issued ID Card, submitted for proof. How the hell does one get off a blacklist?? How do you prove you are not a risk?? How do you prove you are an innocent, honest and trusted person?? No one seems to know. AND WU will not provide answers, as you just read.