Westernunion Reviews

All the useful information that you need to know before sending money with Westernunion!

8.6 score based on 12659 reviews

Overview

Western Union Company is an American financial services and communications company. Its North American headquarters is in Meridian, Colorado,United States.It has several divisions, with products such as person-to-person money transfer, money orders, business payments and commercial services. It’s specific services are:
  • Online
  • Westernunion mobile
  • Sending and receiving funds
  • Transfer fees

Coverage: How many Countries & Currencies does Westernunion support?

Westernunion User Reviews and Ratings

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#sponsored

Review published ago

Very fast and reliable service very time.

by Belmerth

#sponsored

Review published ago

Very fast and reliable service very time.

by Belmerth

Horrible Customer Service

Review published ago

1. Customer Service is non existent, take your business elsewhere. Spent 30 minutes on the phone and was stuck on the endless loop of "Pick a selection" & "We will transfer you..." 2. Whoever created their website is an amateur. So many UX/UI mistakes I haven't seen for a long time. - Congratulations - you lost a regular customer.

by Mykola Mykhailian

Horrible Customer Service

Review published ago

1. Customer Service is non existent, take your business elsewhere. Spent 30 minutes on the phone and was stuck on the endless loop of "Pick a selection" & "We will transfer you..." 2. Whoever created their website is an amateur. So many UX/UI mistakes I haven't seen for a long time. - Congratulations - you lost a regular customer.

by Mykola Mykhailian

Western Union Fraud

Review published ago

My wife is a victim of a scam.I have a lot to say about western union. Try to brief the story about what happened with my wife. It was started in 21st of January 2018. My wife and I was looking for a house to rent in Cambridge and contacted a person( Reiner Signar) via Gumtree. He confirmed that he will come from denmark to show us and finalise the contract. He agreed to come from denmark if we can show him funds of £640 as a western union transfer on my wife’s (Swati jain) name which she did as only the named person can collect the transferred money which we supposed to give him when we are going to meet him in person. He only demanded receipt of that as he wanted to know whether we are interested in the house or not. Well, on the day of meeting he didn’t show up and never replied on emails. Swati checked her western union account and the money was gone. She called western union and asked about the money. They told that money was taken out from London brach and she was in Cambridge at her job place that day and time. Amazing isn’t it? Western union gave money to someone with a fake ID of Swati jain. How can they gave money to someone without confirming the identity. We requested western union to show us the ID of Swati jain( fake person) which he presented at the time of taking money. They straight away refused saying it’s confidential. Seriously can you believe it somebody took money on a fake Id of Swati jain and a real person can’t even demand what they have shown to them. Not only this, She went to Citizen Advice Bureau they suggested not to drag them in court because we end up loosing more and they will straight away win the case( Being a big company). Last week we got an email from Action fraud that we didn’t show them enough evidences. We have sent them conversation emails (205 emails) with the fraud person.We have sent them Swati’s real ID and how come they decided we are not legit. When real Swati jain is in Cambridge at her workplace at the time of cash debit. Western union claims to be safest but they are not. Scammers are using them to take money from people like us who work 40hr/ week to earn money and have a peaceful life. Please highlight your opinions and suggestions for further action. We have letters from action fraud and western union and full email conversations with the fraud person.She has lost her earnings and very distressed by the decision of Action fraud team. πŸ™πŸ»πŸ˜”πŸ˜”πŸ™πŸ» Thanks Sanchit Jain

by sanchit jain

Western Union Fraud

Review published ago

My wife is a victim of a scam.I have a lot to say about western union. Try to brief the story about what happened with my wife. It was started in 21st of January 2018. My wife and I was looking for a house to rent in Cambridge and contacted a person( Reiner Signar) via Gumtree. He confirmed that he will come from denmark to show us and finalise the contract. He agreed to come from denmark if we can show him funds of £640 as a western union transfer on my wife’s (Swati jain) name which she did as only the named person can collect the transferred money which we supposed to give him when we are going to meet him in person. He only demanded receipt of that as he wanted to know whether we are interested in the house or not. Well, on the day of meeting he didn’t show up and never replied on emails. Swati checked her western union account and the money was gone. She called western union and asked about the money. They told that money was taken out from London brach and she was in Cambridge at her job place that day and time. Amazing isn’t it? Western union gave money to someone with a fake ID of Swati jain. How can they gave money to someone without confirming the identity. We requested western union to show us the ID of Swati jain( fake person) which he presented at the time of taking money. They straight away refused saying it’s confidential. Seriously can you believe it somebody took money on a fake Id of Swati jain and a real person can’t even demand what they have shown to them. Not only this, She went to Citizen Advice Bureau they suggested not to drag them in court because we end up loosing more and they will straight away win the case( Being a big company). Last week we got an email from Action fraud that we didn’t show them enough evidences. We have sent them conversation emails (205 emails) with the fraud person.We have sent them Swati’s real ID and how come they decided we are not legit. When real Swati jain is in Cambridge at her workplace at the time of cash debit. Western union claims to be safest but they are not. Scammers are using them to take money from people like us who work 40hr/ week to earn money and have a peaceful life. Please highlight your opinions and suggestions for further action. We have letters from action fraud and western union and full email conversations with the fraud person.She has lost her earnings and very distressed by the decision of Action fraud team. πŸ™πŸ»πŸ˜”πŸ˜”πŸ™πŸ» Thanks Sanchit Jain

by sanchit jain

Intransparente Datenkrake...

Review published ago

Über einen Zeitraum von 3 Jahren habe ich sehr viele online Überweisungen in die DomRep vorgenommen. Meistens kleinere Beträge um die mir dortige Familie, welche ich persönlich kenne zu unterstützen. Seit 2 Jahren um die Miete, Nebenkosten, Stromkosten für meine Wohnung dort zu bezahlen. Seit 1 Jahr Überweisungen um einen Notariellen Vorkaufsvertrag zu erfüllen. Alles hat immer problemlos funktioniert. Dann im April diesen Jahres (2018) war ich selbst vor Ort um den Wohnungskauf abzuschließen. Die Hauptkaufsumme wurde von meiner Hausbank auf mein dortiges Bankkonto transferiert. Als ich per WU der Familie einen kleinen Geldbetrag senden wollte, wurde der Transfer abgelehnt. Als Test sendete ich Geld an mich selbst, dass wurde auch abgelehnt, obwohl es in anderen Jahren nie ein Problem gab. Nach mehreren Tagen bekam ich ein Mail indem ich erklären sollte, in welcher Beziehungen ich zu den einzelnen Personen (WU-Geldempfängern) stehe und ob ich die Personen jemals persönlich getroffen habe. Aus Datenschutzgründen könnte man mir nicht das tatsächliche Problem der Ablehnung benennen. Auch Telefonate brachen nichts. Also füllte ich das Onlineformular aus, beantwortete die Fragen und sendete auch den aktuellen Monatskontoauszug meiner Hausbank. Nach einer Woche folgte die Mailantwort: ... „uns zusätzliche Unterlagen zukommen zu lassen, um Ihren Antrag bearbeiten zu können!“ Was für eine Frechheit! Die benennen das Problem nicht, fordern aber weitere Unterlagen? Vielleicht meine Geburts- und Taufurkunde oder die Sterbeurkunde meiner Mutter? Aus eigenen Datenschutzgründen und um mich persönlich zu schützen habe ich es abgelehnt weitere Daten über mich herauszugeben und mitgeteilt, die Zusammenarbeit mit WU zu beenden. Weiter habe ich mitgeteilt, dass ich auch nicht möchte, dass meine persönlichen Daten in irgendwelchen dunklen Kanälen zum Missbrauch verschwinden! Tschüss WU - nie wieder!,,

by Emanuel Thomas M.

Intransparente Datenkrake...

Review published ago

Über einen Zeitraum von 3 Jahren habe ich sehr viele online Überweisungen in die DomRep vorgenommen. Meistens kleinere Beträge um die mir dortige Familie, welche ich persönlich kenne zu unterstützen. Seit 2 Jahren um die Miete, Nebenkosten, Stromkosten für meine Wohnung dort zu bezahlen. Seit 1 Jahr Überweisungen um einen Notariellen Vorkaufsvertrag zu erfüllen. Alles hat immer problemlos funktioniert. Dann im April diesen Jahres (2018) war ich selbst vor Ort um den Wohnungskauf abzuschließen. Die Hauptkaufsumme wurde von meiner Hausbank auf mein dortiges Bankkonto transferiert. Als ich per WU der Familie einen kleinen Geldbetrag senden wollte, wurde der Transfer abgelehnt. Als Test sendete ich Geld an mich selbst, dass wurde auch abgelehnt, obwohl es in anderen Jahren nie ein Problem gab. Nach mehreren Tagen bekam ich ein Mail indem ich erklären sollte, in welcher Beziehungen ich zu den einzelnen Personen (WU-Geldempfängern) stehe und ob ich die Personen jemals persönlich getroffen habe. Aus Datenschutzgründen könnte man mir nicht das tatsächliche Problem der Ablehnung benennen. Auch Telefonate brachen nichts. Also füllte ich das Onlineformular aus, beantwortete die Fragen und sendete auch den aktuellen Monatskontoauszug meiner Hausbank. Nach einer Woche folgte die Mailantwort: ... „uns zusätzliche Unterlagen zukommen zu lassen, um Ihren Antrag bearbeiten zu können!“ Was für eine Frechheit! Die benennen das Problem nicht, fordern aber weitere Unterlagen? Vielleicht meine Geburts- und Taufurkunde oder die Sterbeurkunde meiner Mutter? Aus eigenen Datenschutzgründen und um mich persönlich zu schützen habe ich es abgelehnt weitere Daten über mich herauszugeben und mitgeteilt, die Zusammenarbeit mit WU zu beenden. Weiter habe ich mitgeteilt, dass ich auch nicht möchte, dass meine persönlichen Daten in irgendwelchen dunklen Kanälen zum Missbrauch verschwinden! Tschüss WU - nie wieder!,,

by Emanuel Thomas M.

Fast but Terrible security

Review published ago

The service and speed is effective just as useful as PayPal but protecting there customers from scams is terrible. I sent money to someone for something I ordered online but I never received it. When I looked into trying to cancel the payment I was told it's not possible. This is three times I have been ripped off and not been able to follow up to cancel and refund my payments. Plus their customer service phoneline has terrible reception.

by Darren McMahon

Grossly incompetent!! and TRACKERS beware your privacy

Review published ago

Grossly incompetent!! I spent all afternoon changeing PC operating systems and browsers because there online system did not work only to be finally told that they had "updated there system to improve users experience" and that had involved a data base update!! Therin was the clue, when I completely re-entered the payee details from scratch it worked.............. What company have you ever heard of changes there database WITHOUT ensuring it is compatible with existing customer records, not only that they gave me the runaround first before admitting what they "might" have done!! Words fail me................ Ohh also I just remembered there customer support/contact page is blank, I was lucky I had an old phone number from wayyyyy back when they were interested in there customers!! And another thing I forgot there website now runs like a sick dog because they are selling your data to just about every tracking organisation that exists not just google analytics SO IF YOU VALUE YOUR PRIVACY DO NOT USE. Overall they obviously have a totally crap IT VP who has let children play with the corperate servers!!

by fourtytwo

Worst service EVER and To Expensive.

Review published ago

Worst service EVER and To Expensive. I had 10.000 DKK approximately €1350 transferred from Denmark to Cyprus. I received €1200 Euros, I can't complain about this because I was aware of the price. But the issue starts with all the hassle to get my money: 1. They asked for ID, and I presented them with an EU id, My Danish drivers licens which is a Valid ID. This wasn't good enough I had to drive 15 km home tog et my passport. 2. Many of the Western Union partners, didn't even have the money to payout. 3. I called customer service, who really didn't care about being serviceminded. When I told her the partner didn't have enough money to pay, her respons was; well they are small, they can't always carry that much money. And when I asked her what should I d to get money, her respons was, I had to keep trying, according to her I should drive back and forth in hope of getting lucky. After some pressure she found Wester Union Partner, who was huge, Bank of Cyprus, and she recommended me to go there to get my money. I was so happy as I am a customer in Bank of Cyprus, there would be no issues, at least that was what I thought. 4. I drove to the bank waited in line for 20 minutes, and when it was my turn, the message was clear; Yes the bank had partnership with Western Union, however not for payout, They only used Western Union for sending money. 5. After running around a lots of trouble I succeeded in finding kiosk centrally located in Limassol and got my money. It cost me €150 Euros and two days running around to get my money. Now that awful service should not cost €150. A SEPA transfer through the bank would have cost between 3-6 Euros without all the hassle. At least if Western Union had given a better service, I wouldn't mind the €150 I paid them. After complaining to customer service nothing happened.

by Cyrus Razavi

Waste of time

Review published ago

Every time I send money, they put it on hold. I have to call them every time to release money and that takes several minutes. This time they asked for receiver's identity which I don't have hold of and they are not even refunding the money. If someone suggest me an alternative, I would definitely prefer them over WU.

by Muhammad Raza

Thieves

Review published ago

If I could give Western Union five negative stars I would. Customer service is difficult to understand due to language barrier. Customer service representatives are liars. I spoke with 3 total via phone (after waiting on hold for 22 to 25mins) promising me a refund. Days later, still no refund. I incorrectly made a typo to the name, and they refused to let me correct it! So, because of that issue, I wanted a refund since MY money is just sitting there. They refused to refund MY money after I was told via phone they would but through emails they refused! Saying I needed a ridiculous amount of unnecessary information to send the money. It's not like I was sending 1k, it was a lousy 150ds but yet still refused to change the name or give me a refund. Which means my receiver cannot pick up the money due to a typo and Western Union saying I cannot change the name. Are these people serious!! How is our government allowing these thieves to still be in business. Please, shut them down because this definitely is not the first time they tried to steal money from me. Two years ago they tried to charge me twice!! It took over a month! To finally refund my money. It was ridiculous. I should of known this time around that nothing would have changed. So, I reported them to the Better Business Bureau and the Consumer Financial Protection Bureau. I'm praying they are able to get my money back. Western Union should be shut down. They are crooks that steal money from their customers. Shame on them.

by Georgianna Giampieto

My cards were cloned in Mexico so i had…

Review published ago

My cards were cloned in Mexico so i had to use this company to get some money over to myself. I have made a mistake by sending the money to the wrong country! I know its my own fault! However; its very unexpected from this multi billion dollar business! not to have a proper customer service to fix them kind of issues! I cannot change the country using their website, nor there is anyone who can pick up the phone and talk to you! very, very disappointed!

by Creative-web ( 58750 )

gutes Service es ist weiter zu…

Review published ago

gutes Service es ist weiter zu empfehlen.

by Fatimata

Western union is really easy to use and…

Review published ago

Western union is really easy to use and have great exchange rates

by Kyle

be careful

Review published ago

be careful - most of the reports here are added by Western Unions own people - Check westerns facebook pages - it is so obvious.

by Robert M James

Worst service ever in the Philippines!

Review published ago

Worst service ever in the Philippines! located in Caloocan!

by Jay

Best service πŸ‘πŸ»

Review published ago

Best service πŸ‘πŸ»

by Samer

amazing transaction as it’s very easy…

Review published ago

amazing transaction as it’s very easy and fast

by Jonathan Mark Jason

from my own house iam able to send…

Review published ago

from my own house iam able to send money to my family

by Gladys

Don't trust what the website says .

Review published ago

Don't trust what the website says . I just send some money to Brazil the website says zero fees but the was deducted £50 in a transaction of £799 what rip off they website says on the moment of the transfer that the reciver will get that much they even gave me a recite showing the figures but when the money got there the exchange rate somehow went down. Liars and they sent to me another recite. Resuming DO NOT TRUST WESTERN UNION I DO NOT RECOMMEND!

by marcio alves

Fast and easily to send money

Review published ago

Fast and easily to send money

by Marilou

#sponsored Excellent platform for easy and secured…

Review published ago

Excellent platform for easy and secured money transfer.

by Jayasankar
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Transfer Type And Modes

Pay In Options

Bank

Pay Out Options

Bank

Service Mode

 Online
 At Branch
 Telephone

Exchange Rate Type

Fixed

Westernunion Company & Contact Info

Type:- American financial services and communications company
Address:- 12500 E. Belford Ave
Englewood, CO 80112
USA
Email:- [email protected]
Service Info:- 1-800-325-6000
Established:- 1851
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