Reviews of Westernunion Money Transfer Company

8.5 score based on 4306 reviews

Overview

Western Union Company is an American financial services and communications company. Its North American headquarters is in Meridian, Colorado,United States.It has several divisions, with products such as person-to-person money transfer, money orders, business payments and commercial services. It’s specific services are:
  • Online
  • Westernunion mobile
  • Sending and receiving funds
  • Transfer fees

Westernunion User Reviews and Ratings

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#poorcustomerservice

Review published ago

Western Union has very poor customer service and I would not use the service again.

by Nikita Martina

#poorcustomerservice

Review published ago

Western Union has very poor customer service and I would not use the service again.

by Nikita Martina

Western Union has in-house scammers.

Review published ago

I sent some money £1160.00 (one thousand one hundred and sixty pounds) to my aunty in Ghana to deposit for something very important for me. She was due to fly back to the UK the following day so needed the money desperately. The money was sent in the night and the following morning I said to my aunty to go and pick up the money because I had received a notice that the money is ready for pickup. my aunty went to the bank in the morning and was told the money was not yet showing on the system. I then contacted WU and they told me that the money was picked up at 6:50am (note - 6:50 in the morning). there I started shaking thinking o o! I then asked where the money was picked up they said they cannot say. Meanwhile my aunty was at the UT bank in Ghana waiting for further instructions. I then questioned the WU customer service guy about this weird time. I said no bank is open at that time of the morning anyway. he then said that's the information he has. I insisted to know where the money was picked up from and he gave a fake address because no one knew where that place was. I called again to tell my aunty what they said and she just burst into tears at the bank where she was waiting saying its a lie. I got back to WU and demanded a full address of the place where the money was picked up. A lady (I know her name but wont mention here) from WU finally gave me the address and I just scream because it made no sense why would my aunty who lives in for example - Victoria and would have gone to Heathrow to pick up the money from there. We wrote to WU about this and they insisted it was picked up. I asked how since my aunty had her PP on her because she was due to fly out that day. They responded that the person knew the security answer. I asked what about identification what was presented? They said and ID was presented. I asked an ID without a name and picture? They said they accept national id card and this does not have date of birth neither picture. I then said for such an amount (because it is a huge sum in Ghana) why didn't they ask for a passport or something more substantial and also on their letter, more than once they referred to my aunty and 'he'. I demanded to see the ID but was told only a prosecutor can demand for that and unfortunately my aunty was returning to the UK so could not pursue it further in Ghana. I then contacted Financial Ombudsman who took the case on board but unfortunately because it was an overseas transaction there was nothing more they could do about it. I sent WU a letter via the Financial Ombudsman to inform them that I will take the case further but was told by the Ombudsman that though they have received the letter they have not responded. I am still looking for a way to bring them to justice but just don't know how and I am contemplating of contacting watchdog. I now realise it is very common with Western Union because so many people I spoke with said 'didn't you know that WU are scammers?' My obvious response I wish I knew before now. Who would like to throw away thousand pound plus? This case is still outstanding and I will ensure I have justice for my money.

by Bella

Western Union has in-house scammers.

Review published ago

I sent some money £1160.00 (one thousand one hundred and sixty pounds) to my aunty in Ghana to deposit for something very important for me. She was due to fly back to the UK the following day so needed the money desperately. The money was sent in the night and the following morning I said to my aunty to go and pick up the money because I had received a notice that the money is ready for pickup. my aunty went to the bank in the morning and was told the money was not yet showing on the system. I then contacted WU and they told me that the money was picked up at 6:50am (note - 6:50 in the morning). there I started shaking thinking o o! I then asked where the money was picked up they said they cannot say. Meanwhile my aunty was at the UT bank in Ghana waiting for further instructions. I then questioned the WU customer service guy about this weird time. I said no bank is open at that time of the morning anyway. he then said that's the information he has. I insisted to know where the money was picked up from and he gave a fake address because no one knew where that place was. I called again to tell my aunty what they said and she just burst into tears at the bank where she was waiting saying its a lie. I got back to WU and demanded a full address of the place where the money was picked up. A lady (I know her name but wont mention here) from WU finally gave me the address and I just scream because it made no sense why would my aunty who lives in for example - Victoria and would have gone to Heathrow to pick up the money from there. We wrote to WU about this and they insisted it was picked up. I asked how since my aunty had her PP on her because she was due to fly out that day. They responded that the person knew the security answer. I asked what about identification what was presented? They said and ID was presented. I asked an ID without a name and picture? They said they accept national id card and this does not have date of birth neither picture. I then said for such an amount (because it is a huge sum in Ghana) why didn't they ask for a passport or something more substantial and also on their letter, more than once they referred to my aunty and 'he'. I demanded to see the ID but was told only a prosecutor can demand for that and unfortunately my aunty was returning to the UK so could not pursue it further in Ghana. I then contacted Financial Ombudsman who took the case on board but unfortunately because it was an overseas transaction there was nothing more they could do about it. I sent WU a letter via the Financial Ombudsman to inform them that I will take the case further but was told by the Ombudsman that though they have received the letter they have not responded. I am still looking for a way to bring them to justice but just don't know how and I am contemplating of contacting watchdog. I now realise it is very common with Western Union because so many people I spoke with said 'didn't you know that WU are scammers?' My obvious response I wish I knew before now. Who would like to throw away thousand pound plus? This case is still outstanding and I will ensure I have justice for my money.

by Bella

Okayish

Review published ago

They think there too smart, no need for sarcasm.

by Kate Lan

Okayish

Review published ago

They think there too smart, no need for sarcasm.

by Kate Lan

Va har hänt..??

Review published ago

Måste ha ny lösen varje gång..transfer just till Filippinerna och vet inte ens om pengarna är där..fick MTCN men ingen ammount..om hon inte for ut pengarna jag kommer o stämma er...d----a dåligt..har varit kund länge . men de här ta priset..:(

by Hannu Turpeinen

Va har hänt..??

Review published ago

Måste ha ny lösen varje gång..transfer just till Filippinerna och vet inte ens om pengarna är där..fick MTCN men ingen ammount..om hon inte for ut pengarna jag kommer o stämma er...d----a dåligt..har varit kund länge . men de här ta priset..:(

by Hannu Turpeinen

hold

Review published ago

This is the shittest service I have ever seen in my life...I transfer the funds online I send them a receipt and id as well after 24 hour they couldn't see the money while it was done by faster payment finally they got the money in account after that for the security reason they still hold uneducated peoples on customer service.....

by Sudam asghar

AWESOME SERVICE!!!

Review published ago

These guys are the best. Fast response time and very informative. Highly recommended for international transfers.

by Marco Cruz

Unnaceptable, poor service

Review published ago

Tried to send money to a friend in Greece with WU for the first time, the transaction was declined. When I asked for the reason, I was informed that 'they cannot disclose that information for my security'!! Absolute joke. It will now take up to 7 days to return my money. Conmen and scam artists, avoid them.

by Mr Zen

Stealing your money

Review published ago

And lying about it. Not worthy your money

by Rosa Hesse

Incompetent!

Review published ago

Sent money to Sri Lanka without problems for a year. Suddenly 3 payments refused in a report. Customer services failed to say why, merely that it was a 'compliance' issue, without further elucidation. I will never use them again, they are totally incompetent & should be investigated by the UK authorities. I shall ensure that they are.

by Dr Jim Ferguson

Service katastrophal

Review published ago

Sehr unfreundliches Personal München Hbf,lange Wartezeiten, Webseite mit Falschen Standorten

by Holger Engelfried

Unreliable, irresponsible

Review published ago

makes errors with transactions, does not treat customers with respect, deletes posts from facebook, stops responding and places issues in the "too hard basket". Should I go on? I communicated with WU on a reasonable, level headed basis until it was clear that they only care about money and not the people they deal with. They have a reputation for a reason.

by Ash Doyle

Horrible slow website that doesn't even work.

Review published ago

And the app is even worse can't even get passed the step where I'm supposed to enter my phone number. I used Western Union for several years and while the website has generally been outdated and slow at least it did what it was supposed to do. Now they have tried to revamp it and while it does look slightly more modern it is still an incredibly slow and frustrating experience. I can't send to a saved account in my adress book. The continue button will stay greyed out no matter what I do so I had to reenter everthing manually again. My saved credit card wouldn't work because it asked me to check my security code but it never gave me an option to enter the code. So I tried to delete the card and re enter the details but oh, I can't do that from that page. I need to go all the way back and go into my profile and then start the whole slow process over again. Then I had enough and did a google search for Western Union alternatives and I can honestly say that I won't ever use this worthless service again. I think most people that use it simply do it because they don't know that better alternatives have come along.

by Jaramide

stupid,rude,unacceptable service

Review published ago

i have a friend from the other country who send out a money for me.My friend cannot understand english very well and he was having a hardtime to provide my name to the western union.so he misspelled my name when he send the money. although i have the transaction number,his full name,id,etc.This western union company will not let me to get the money. It is just a one mistake that he did and he need to call the western union to let them know so that i can get the money. Somehow this is the most horrible thing I experience of my life and the good news about this is that the representatives on their office is as good as f*** I will not recommend this company this is a crap.

by Christian Bernabe Opena

Charging of excessive money when you want to receive money

Review published ago

Their agents are minting excessive money in terms of money orders, new credit cards etc when you want to collect money sent by your friends or relatives. They are always short of cash money

by Saqib

Order QCK card. It solve all your problems.

Review published ago

I lost many time and money with WU. They support never reply your question. You'll get only robotic replies. Don't be nervous. My best friend recommended me QCK. I have almost anonymous credit card and now can do anything on the net, or withdraw cash anytime from ATM. I don't need WU anymore.

by Anthony Meyer

Horrible company and horrible services. They decline your transaction because they do not like your name

Review published ago

I would love to give them -100000000000. This company is worst company I ever seen in my life. They call themselves westernuion, but they bastardsunion. I created one account with them in order to be able to send money to my family without paying those huge fees at an agency desk. They asked me to verify my account and I did. It worked fine in the first times but then the never end problems have started. I had a problem in the beginning saying that they cannot complete my transaction. I called the customer service, they said that there is a technical problem with the website and it will be fixed in 1 week. I did the transaction at an agency ( I paid the fees of course). One month later, I decided to make a new transaction, same error happened again. I called them and I have escalated the case to their complaint department. They said we will fix it, but please make this transaction at our agent location. I did. They kept spamming all the time by sending emails saying that they are investigating. Two month after they told me you can make your transaction now. Indeed, I wanted to make a new transaction but a new error appeared. They said that this time it is related to their security system. It is automatic rejection of the system but they do not know the reason why their fantastic system didn't accept. I escalated the case again, but their agent was not able to answer my question WHY the hell the system didn't accept it ? just give me the reason why. They were shut. I concluded that the reason is my name and the country I am sending money to. My name is Mohamed and I am proud to be. Your racist behavior is not human at all. At least, if you are racist be brave and say it loudly.

by Mohamed

Bad service and not trustworthy

Review published ago

I did a money transfer via their website. Then I received an email that my transaction was on hold. I called them and was put through to a representative of their monitoring department. He asked me all details about the transction, my relationship to the receiver and more. After answering all question without problems, he told me that my transaction was denied. But he could not tell me why. Furthermore, it will take them 5 days to refund my money. This is the worst service I have ever received from a company. They claim that it is very easy to transfer money online, but in the end they just don't, without giving any reason. Then they give themselves 5 days to give your money back. I do not recommend to use their service.

by R.J. Oosterloo

Sending On Line

Review published ago

I started using the on-line app about 6 months ago and it was brilliant, and so convenient. However, over the last month, every other transaction I make is blocked, and after endless emails to WU the best they can come up with is a 'Compliance Issue' with no explanation of what this means. I can still send money through an agent, which seems to make it all the more pointless, it is just creating inconvenience. The Customer Support is very poor, all the return emails are just corporate speak and don't actually address the issue.

by Mr David Roskilly

online geld overmaken snel en betrouwbaar. ja ,geloof het maar niet!

Review published ago

ik maak online 50 euro over naar mijn stiefzoon omdat hij dringend medicijnen nodig had.doen ze de overboeking blokkeren wegens veiligheids overweging.voor wat? voor een lullig bedrag van 50 euro wat trouwens voor die mensen daar nog altijd een weekloon is.ik ben in alle staten als ik contact opneem met hun klantenservice.moet ik 7 dagen wachten voordat ik mijn geld terug krijg ongelooflijk heeft die jongen nog geen geld. eerst berekenen ze kosten voor het geld te sturen en dan pakken ze ook nog geld voor valuta omzetten ze geven ook nog eens een hele slechte koers. twee keer dokken dus voor het zelfde bedrag,oplichters zijn het.nooit meer zal ik van western union haar diensten gebruik maken. het is beter geld over te maken van bank naar bank,kost niks en je krijgt ook een betere koers.beste mensen mijn tip! begin er niet aan.

by Imre Emiel Bellefroid

Fraud

Review published ago

I've send some money via WU and the real receiver never got to pick them up, however WU claim the receiver picked up the money in a location which my friend has never even been. We have a proof that the real receiver wasn't at their office at that time, they've obviously messed up and now refusing to refund money. Clearly they are misleading customers by saying that to pick up money receiver needs MTCN number and ID - if that was the case then my money would have bern received by the correct person. Absolutely disgusting service and outcome which has put me in difficult financial situation. I've used WU several times before, never had problems and was ignoring people's advice but apparently WU don't care about their customers in case of a fraud!! Never using that service ever again!

by Marina Dragiyska
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Westernunion Coverage

Transfer Type And Modes

Pay In Options

Cash
Bank
Mobile Wallet
Credit Card
Debit Card

Pay Out Options

Cash
Bank
Mobile Wallet

Service Mode

 Online
 At Branch
 Telephone

Exchange Rate Type

Fixed

Westernunion Company & Contact Info

Type:- American financial services and communications company
Address:- 12500 E. Belford Ave
Englewood, CO 80112
USA
Email:- [email protected]
Service Info:- 1-800-325-6000
Established:- 1851
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