based on my recent experienece,i found western union to be grossly incompetent and bordering on negligent.
My business uses WU on a monthly basis,we called one of the senior account managers and asked if we could transfer funds to an individual in Croatia,he advised that as long as the bank in Croatia could receive AUD then,there would be no issue.
what was to follow,can only be described as gross incompetence on behalf of both WU and the manager.
Firstly,the funds were held as apparently a business could not transfer funds to an individual (we were not advised),we provided answers/responses as requested without delay,however funds were not released and as such,we requested theh transfer to be cancelled/withdrawn and refunded-it had been almost 2 months since we issued this instruction to the manager/WU and yet no funds had been refunded to our account during this time initiating a call/email to WU ,who advised the would investigate-2 days later,WU advised that the funds had gone to the beneficiary on the 12/11,yet we confirmed cancellation around the 10/10,again we questioned WU as to how this could be possible and where had the funds been between the 10/10 and 12/11.
BUT WAIT IT GETS WORSE FROM HERE-having checked with the beneficiary in Croatia no funds had arrived therefore,we ctc WU again who had lodged a search/trace with a promise to come back to me within 24-48 hours,guess what,nothing back from WU then we prompt them again,this continued for more than a week only to be told that infact the beneficiary in Croatia did not have the money as it was in limbo between various parties associated with WU.
As a corporate customer of WU,i requested WU pay back to funds to my company and they continue to search for the funds within their network,this request was not met with any sort of commercial acumen,instead the response was we will list this with our complaints dept and have a resolution within 24 hours-GUESS WHAT,nothing back fro WU,instead a further follow-up from our side with the response from WU being we are still working on it.
Totally disghusted with the service/communication,i posed a further question with the respect to our companies value/partnershp with WU,again,the response was we will come back to you.
Yesterday(3/11/18),the response was one of total contempt for my company and the situation with WU referrring me to their T/C's and nothing further.
i have now placed this matter in the hands of our legal team as the WU T/C's do not preclude anyone from pursuing them for gross misconduct/negligence/erroneous information provided to us prior to the transfer.
Based on the above experience,i can/shall not recommend WU to any of our international partners,the organisation and its managers are grossly incompetent with their business acumen rated at ZERO.