Reviews of Westernunion Money Transfer Company

7.5 score based on 4514 reviews

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Overview

Western Union Company is an American financial services and communications company. Its North American headquarters is in Meridian, Colorado,United States.It has several divisions, with products such as person-to-person money transfer, money orders, business payments and commercial services. It’s specific services are:
  • Online
  • Westernunion mobile
  • Sending and receiving funds
  • Transfer fees

Coverage: How many Countries & Currencies does Westernunion support?

Westernunion User Reviews and Ratings

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They have some issues whith payments …

Review published ago

They have some issues whith payments online they have to fix it...credit or debit card it allways says there is something wrong whith the card..what is the point of send money online if you cant do it...

by Lorena P Cuello

They have some issues whith payments …

Review published ago

They have some issues whith payments online they have to fix it...credit or debit card it allways says there is something wrong whith the card..what is the point of send money online if you cant do it...

by Lorena P Cuello

Worst Service

Review published ago

I have sent my money and after 9 days it is still on hold. I have complaint 13 times, still no response. Worst service

by Ahmed Hassan

Worst Service

Review published ago

I have sent my money and after 9 days it is still on hold. I have complaint 13 times, still no response. Worst service

by Ahmed Hassan

Won't refund my money for rejected transaction, just keep sending me in circles.

Review published ago

I made a transaction with the Western Union. The transaction on the website showed transfer successful but the receiver never got the funds. I followed-up, the first response was it was paid. I kept getting the same response and I kept asking for a proof of deposit. Finally after scores of chasers Western Union ACCEPTED the money was not paid. They asked to me to take cash. I asked to refund to the same account from which it was paid. I am chasing on this for two months now. Every time I get a response that it cannot be paid due to a "Technical Issue". What? What exactly? A funds transfer business cannot transfer to bank account due to a technical issue for two months? Seriously? Then the worst part, instead of resolving a genuine complaint, the operator suggested that I should complaint to the regulator! Seriously? Is that your business philosophy?

by Riz

Won't refund my money for rejected transaction, just keep sending me in circles.

Review published ago

I made a transaction with the Western Union. The transaction on the website showed transfer successful but the receiver never got the funds. I followed-up, the first response was it was paid. I kept getting the same response and I kept asking for a proof of deposit. Finally after scores of chasers Western Union ACCEPTED the money was not paid. They asked to me to take cash. I asked to refund to the same account from which it was paid. I am chasing on this for two months now. Every time I get a response that it cannot be paid due to a "Technical Issue". What? What exactly? A funds transfer business cannot transfer to bank account due to a technical issue for two months? Seriously? Then the worst part, instead of resolving a genuine complaint, the operator suggested that I should complaint to the regulator! Seriously? Is that your business philosophy?

by Riz

Nicht mehr zu empfehlen!

Review published ago

Ich bin seit Jahren Kunde von Western Union! Heute aber war ich zum letzten Mal auf dieser Seite: Ich habe eine kleine Summe in de Dominikanische Republik gesendet und via Sofortüberweisung bezahlt! Klarna wollte mich nach Eingabe der Bankdaten wieder mit Western Union verbinden- Fehlermeldung. Ich habe keine MTCN und keine Email bekommen- aber mein Konto wurde belastet! Nach einem Anruf bei WU wurde mir von einem sehr schlecht Deutsch sprechenden Mitarbeiter mit starkem polnischen Dialekt mitgeteil, das die Zahlung storniert wurde! Den Grund konnte er mir nicht nennen... Ich könne jetzt erneut eine Transaktion starten. Habe ich gemacht- mit gleichem Ergebnis. Keine MTCN, keine Email, keine Rückverbindung durch Klarna nach Eingabe der Bankdaten! Insgesamt musste ich 5mal (!!!) anrufen- Ergebnis: Geld vorerst weg, keine Überweisung, 3mal Quittungen gemailt. keine Antwort. Seitdem WU die Homepage erneuert hat, funktioniert es nicht mehr! Man kann sich nicht mehr auf WU verlassen...

by Klaus Wöhlke

Nicht mehr zu empfehlen!

Review published ago

Ich bin seit Jahren Kunde von Western Union! Heute aber war ich zum letzten Mal auf dieser Seite: Ich habe eine kleine Summe in de Dominikanische Republik gesendet und via Sofortüberweisung bezahlt! Klarna wollte mich nach Eingabe der Bankdaten wieder mit Western Union verbinden- Fehlermeldung. Ich habe keine MTCN und keine Email bekommen- aber mein Konto wurde belastet! Nach einem Anruf bei WU wurde mir von einem sehr schlecht Deutsch sprechenden Mitarbeiter mit starkem polnischen Dialekt mitgeteil, das die Zahlung storniert wurde! Den Grund konnte er mir nicht nennen... Ich könne jetzt erneut eine Transaktion starten. Habe ich gemacht- mit gleichem Ergebnis. Keine MTCN, keine Email, keine Rückverbindung durch Klarna nach Eingabe der Bankdaten! Insgesamt musste ich 5mal (!!!) anrufen- Ergebnis: Geld vorerst weg, keine Überweisung, 3mal Quittungen gemailt. keine Antwort. Seitdem WU die Homepage erneuert hat, funktioniert es nicht mehr! Man kann sich nicht mehr auf WU verlassen...

by Klaus Wöhlke

Crappy customer service.Western Union …

Review published ago

Crappy customer service.Western Union no longer use a test question to get your money. They will not let you transfer it in anyone's else's.When you call, you get an employee that doesn't speak English.They are getting harder & harder to deal with.They definitely don't care about their customers!!!! It's hard to find a p/u location because no one wants to do business with them any longer!

by Dana Richmond

awesome and easy

Review published ago

awesome and easy

by Kami Van Dyke

Ridiculous fee increase

Review published ago

Ridiculous fee increase. I was pretty happy with Western Union until they raised a fee from $5 to $81 for sending $1000 bank-to-bank to Poland. Curiously, a fee for sending cash is $26! It doesn't make sense, but help person and chat person confirmed it. Obviously, I will not use Western Union any longer.

by Janusz

Ridiculous fee increase

Review published ago

Ridiculous fee increase. I was pretty happy with Western Union until they raised a fee from $5 to $81 for sending $1000 to Poland bank-to-bank transaction. Curiously, a fee for sending cash is only $26. Obviously, I will not use Western Union any longer.

by Janusz

CITY BANK BANGLADESH KACHUA BRANCE …

Review published ago

CITY BANK BANGLADESH KACHUA BRANCE ONLINE BANKING A/C 2101213965001 OR WEASTION UNION

by Touha Hossain

worest company ever..Iam very very very …

Review published ago

worest company ever..Iam very very very upset and base off what I am seeing online from previous reviews it's a trend they took my dad money it's for a emergency and they telling me it's processing and Monday I will get it trust me I will never use their service again

by Jamal

I will never use WU again

Review published ago

If there were negative stars I would give them minus 20. It took more than 7 days to transfer a relatively modest sum from my UK bank account to a US bank account. "Want to send money fast?" - What a joke. Got a complaint? We have trained staff who can fob you off with meaningless jargon for days, and our special staff - who only have one name - are apparently mostly stone deaf. They eventually apologized for their behaviour towards me, and offered to refund the fees to make up for what they term "poor customer service" talk about adding insult to injury.

by Maurice Halton

I'm upset and base off what I am seeing …

Review published ago

I'm upset and base off what I am seeing online from previous reviews it's a trend they took my aunt money it's for a emergency and they telling us it's processing and Monday I will get it trust me I will never use their service again

by Danielle

Extremely poor service

Review published ago

Extremely poor service. Promised that a transfer to a bank account in the USA would take "2 business days". 4 days later and it's not there yet. Called the customer services who couldn't care less. I'll never use this outfit again. British firms are both cheaper and quicker.

by Maurice Halton

WU has alleged me and my love ones to be involved in Fraud. Case #:'s 18064481 and 18069504

Review published ago

Here is a chat session with them categorizing me. My life has been a living hell since November 5th,2017. I am waiting for someone to contact me to please explain in God's name who, where and when was this fraud committed? Roma 375 Yes, I am still there. It is not confirmed fraud yet it is just your name has a match on possible list of persons that are under investigation by fraud, however if you wanted to confirm your identity if you are not involved with any fraudulent activity. Please verify your identity by sending us an email with your valid ID. 9:54:57 AM Please send a copy of your valid ID with your full name, date of birth, and place of birth or address, to complete your transaction. Please send it at xxxxxxxxxxxxxx 9:55:25 AM That way we will be able to clear your name and you can be able to send or receive money transfer again. 9:55:50 AM Me Do you think If I was committing Fraud through money transfer's I would pursue this matter consistently providing you guys with all my necessary personal information such as name, address, phone #.

by Marvin Bingham

Jake #894 was horrible!!!!!

Review published ago

Jake #894 was horrible!!!!!! I transferred money out of the country this morning and inadvertently added the person's husbands last name which isn't her legal name (Honduras). I called to ask if he could edit the husbands last name so she could pick the money up, he told me NO I would have to cancel and redo the transaction. I advised I made the mistake about 4 months ago and thought I had updated her name in my account and they had no issues editing the name. He said that is not the policy. I asked for a supervisor 10 times 25 min's later after asking for his name for 8 mins and given the silent treatment the phone begins to ring. And a supervisor answers the phone, this is not to say 15 min's prior to he said no supervisors were available and one would call me back. THe supervisor Loreal advised this is something he could have simply processed with no issue. HE IS RUDE AND SHOULD NOT BE IN CUSTOMER SERVICE.

by Jenny

Wish I could give negative stars!

Review published ago

I’m currently homeless and my friend was sending me money to get me home. He put payout location to be North Dakota and in the system it came up as Florida. They claimed they couldn’t help because I wasn’t the sender. First of all y’all need to change that crap. Especially being able to change the location. If I’m receiving the money I should be able to change the location when YOU WESTERN UNION GET IT WRONG. The receipt said it was sent to North Dakota yet in the system they have it listed as freaking Florida. So here I am. Sitting it the freezing cold weather. Waiting for them to get off their high horse and alter their mistake! Thanks for making mine and my friends day worse.

by Monica Howart

Useless

Review published ago

This is a totally automated service. When it goes wrong, don't hold your breath. Try and ring them. It's an absolute nightmare. And give them a bad review and they block publication.

by John West

Absolut nicht zufriedenstellend

Review published ago

Absolut nicht zufriedenstellend. Ich habe ein Onlinekonto bei WU erstellt und Geld gesendet. Auf dem Internetportal wird man darüber informiert, dass die Prüfung des Transfers 30min dauert und dass man nichts veranlassen muss. Nach 3 Stunden ohne Antwort, wurde ich langsam nervös. Hotline war ständig besetzt, so dass ich eine Ausweichnummer wählte. Als ich endlich verbunden war, wurden meine gesamten Angaben auf Richtigkeit überprüft. Alles was ich eingegeben hatte, wurde nochmal abgefragt. Da gab es keine Abweichung und am Ende sagte man mir es gibt Sicherheitsbedenken ich solle doch zum Schalter vor Ort gehen. Das habe ich dann auch gemacht. Am Schalter vor Ort erfuhr ich, dass es generell nicht möglich ist Geld von Indien aus zu versenden. Man kann nur Geld empfangen. Aber nicht senden. Das haben die doch vorher gewusst. So eine unkompetente Bearbeitung habe ich noch nie erlebt. Warum lässt man mich im Glauben, dass ich Geld versenden kann, obwohl es gar nicht möglich ist. Im Internetportal gibt es auch keinen Hinweis dazu. Transfer in die ganze Welt. Damit wird geworben und der Verbraucher für doof verkauft. Hinzu kam, dass durch den beabsichtigten Transfer, der beim Kreditkartenunternehmen als Barauszahlung erfasst wird, der dementsprechende Betrag weniger am Automaten ausgezahlt werden kann. Soll heißen, wenn ich beim Kreditkarteninstitut einen Kreditrahmen von 1000,-€ Barauszahlung im Ausland habe und 800,-€ online versenden will, dann kann ich im Ausland nur noch 200,-€ mit meiner Kreditkarte abheben. Danach gibts kein Bargeld mehr im Ausland. Selbst wenn die Transaktion scheitert, der Rahmen für Barauszahlung ist dann erschöpft und man ist selbst auf Hilfe angewiesen. Weil ich von WU keine Hilfe bekam wollte ich meinen Account löschen. Aber das scheint gar nicht zu gehen. Per E-Mail erhalte ich dazu keine Antwort. Und im Account selber ist keine Schaltfläche vorhanden, um eine Löschung vorzunehmen. Hauptsache man hat erstmal die Daten vom Kunden. Vielleicht braucht sie ja noch ein anderer befreundeter Dienst. Ich kann an dieser Stelle nur PayPal empfehlen. Da hatte ich noch nie Probleme. Aber es dauert eben etwas länger. Aber lieber länger warten als gar nichts erreichen.

by Daniele

online banking bangladesh city bank …

Review published ago

online banking bangladesh city bank kachua brance a/c2101213965001 mac WEASTTANUNIONBD

by Touha Hossain

Why is WU not accepting the residence …

Review published ago

Why is WU not accepting the residence permit id card for identification?? Even on the FAQ page on the website this document is indicated to be suitable for identification.

by Martin Smital
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Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card
Mobile Wallet

Pay Out Options

Bank
Cash
Mobile Wallet

Service Mode

 Online
 At Branch
 Telephone

Exchange Rate Type

Fixed

Westernunion Company & Contact Info

Type:- American financial services and communications company
Address:- 12500 E. Belford Ave
Englewood, CO 80112
USA
Email:- [email protected]
Service Info:- 1-800-325-6000
Established:- 1851
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