Reviews of Westernunion Money Transfer Company

8.3 score based on 4346 reviews

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Overview

Western Union Company is an American financial services and communications company. Its North American headquarters is in Meridian, Colorado,United States.It has several divisions, with products such as person-to-person money transfer, money orders, business payments and commercial services. It’s specific services are:
  • Online
  • Westernunion mobile
  • Sending and receiving funds
  • Transfer fees

Coverage: How many Countries & Currencies does Westernunion support?

Westernunion User Reviews and Ratings

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Check max amount valid for the USA.

Review published ago

My exchanges to the Caribbean went through without a hitch. When it comes to the USA !!! beware !!! The recipient went to 4 different WU offices who refused rudely to produce USD1000, saying the maximum was USD200. No explanation. It took several long calls to their support section, and the agent here to refund me in total. The agent wanted to hang on to his fee £44, for doing nothing. He was not aware they would refuse anything over USDS200, and was dragging his feet, although he was ordered by WU to cough up... eventually.

by magdaB

Check max amount valid for the USA.

Review published ago

My exchanges to the Caribbean went through without a hitch. When it comes to the USA !!! beware !!! The recipient went to 4 different WU offices who refused rudely to produce USD1000, saying the maximum was USD200. No explanation. It took several long calls to their support section, and the agent here to refund me in total. The agent wanted to hang on to his fee £44, for doing nothing. He was not aware they would refuse anything over USDS200, and was dragging his feet, although he was ordered by WU to cough up... eventually.

by magdaB

Awful

Review published ago

Awful. Pitiable. Granted, they get it right most of the time - when they don't, tho, you are *screwed*. Royally. I sent money for an emergency, and then was told it would take *6 days* to become available. 6 days. 6. You morons. Never again.

by Sean Harrison

Awful

Review published ago

Awful. Pitiable. Granted, they get it right most of the time - when they don't, tho, you are *screwed*. Royally. I sent money for an emergency, and then was told it would take *6 days* to become available. 6 days. 6. You morons. Never again.

by Sean Harrison

Sent money to family in Costa Rica

Review published ago

Sent money to family in Costa Rica, they tried several times to pick up the money with the tracking number and ID. While it showed as available on my account, the WU office in Costa Rica couldn't find the transaction. Finally had to send money through a different service. Now, I am going through a run around to get the money back. Even though WU already has the funds, they can't allow me to just pick it up, they want me to wait 7-14 days to recredit it to my bank. Never Again.

by Joseph Ranonis

Sent money to family in Costa Rica

Review published ago

Sent money to family in Costa Rica, they tried several times to pick up the money with the tracking number and ID. While it showed as available on my account, the WU office in Costa Rica couldn't find the transaction. Finally had to send money through a different service. Now, I am going through a run around to get the money back. Even though WU already has the funds, they can't allow me to just pick it up, they want me to wait 7-14 days to recredit it to my bank. Never Again.

by Joseph Ranonis

Too complicated form to fill when …

Review published ago

Too complicated form to fill when receiving money, will never use again.

by Eliksia

Too complicated form to fill when …

Review published ago

Too complicated form to fill when receiving money, will never use again.

by Eliksia

Held £2000 of my customers money needed …

Review published ago

Held £2000 of my customers money needed for an operation yet 17 days later no money received at the other end or refunded back to my customer. Very disappointed with the service and i think Western Union should be reading the reviews and no rely on a call centre full of dipsh*ts who dont even know the basics. Anyone using call centre from the Phillipines are in it for the money not the service, Poor Poor service, Somebody may loose their life over non payment, not good at all. Blood on your hands!!

by Jit Kanji

pookkk

Review published ago

very nice site for me

by poonam

The absolute worst experience of all …

Review published ago

The absolute worst experience of all time. I tried sending my wife 50.00 cash and because the Publix associate was one letter off of the spelling of my wife's name she was unable to receive her money I sent. Then when I called western union to correct the spelling of her name they were off again. The only recourse they gave me was to go back to the western union to get my money back and it took one hour to receive my money!9 I'm never using this service again stop sending me emails please and thanks but no thanks for anymore of your lousy service I'm through dealing with you incompetent people

by Clayton Brown

Complete rubbish

Review published ago

Complete rubbish! Honestly! 3 hours in the rain and on the phone to robotic customer services agents! For what started as a simple 30 second online transaction! Some companies can never make the transition to digital! This is one!

by Customer Review

W.orst siht!

Review published ago

W.orst ever, I tried to send money, the site stopped work, and still took money from my limit, but I didn't send anything? I needed to be verified, OK, there were three options to be verified, I tried first, didn't work, I tried second, didn't work, and the last (that I didn't want) was that they will send me a letter home, why I didn't want that is because I needed to pay something immediately, now they will send me a letter, it will take up to 5 days til' I get it, then the problem is that I’m going away, so when I get the letter I'll not be at home, then when I’m back home it had gone 3-4 weeks, then I need to send it back and still wait. So it will take +/- a month to be verified, and I need to pay for something immediately. W.TF?! I call them, but NO! they can't help, hmm, I went to WU office and asked for help, did they help me? NO! W.TF is this siht?!?!

by Alexander

Totally uncooperative and foolish people

Review published ago

Dear sir or Mam Dont even feel like writing a formal Mail . Totally disappointed by your services It's been more than a month I am wondering around the nearest place since last one month just to get 8000 rupees since one month can you read it ONE MONTH . Been calling the people related to it but no one is intreasted . I think your company should shut it down in area pin code of 173204 because no one is interested in helping out . Making fool of the costumers . Very very disappointed . A person can come from ENGLAND in 8 hours to India but a person whom you are paying to do a job can't come from Delhi in 22 days πŸ˜‚ 🀣🀣🀣 Worst experience with them won't ever recommend any one to get money from WESTERN UNION MONEY TRANSFER becouse they won't get it I am sure . Sent from my iPhone

by Paras Sharma

Not Even Sure if They are Still in Business

Review published ago

One of the most unprofessional I have ever encountered. We are a small nonprofit and make monthly transfers. For months it works fine and then, without warning, we are prevented from making transfers. We call and call. The matter is escalated to supervisor again and again. Nothing happens. They say they will call back. They never call. Nothing changes. We try to establish a business account and call their "Business Solutions" (that's a laugh) phone number and there is no answer for an hour. Call again and we are on hold for another hour. Unprofessional and Third World level of service. I am not even sure if the company is still in business. Trust Pilot should be ashamed for the FAKE claim that WU has an 8.4 rating. That means that 8 out of 10 reviews are wildly positive. Go down the list and try to find even one or two. Western Union will do anything they can---except answer the phone and deal honestly with people.

by Harold A

i have tried to send money several …

Review published ago

i have tried to send money several times in a time sensitive situation only to have WU simply give me a message that it could not be sent. No amount of retrying or calling helped the situation. I would never recommend WU for sending money online.

by Charles Kelly

Looking for anonymous payment method?

Review published ago

Use prepaid credit card from QCK CARD. They will send you real mastercard with any name on it to any address which you type to the order. No ID verification, no hassles. You will deposit money via bank, or bitcoins and use it everywhere anonymously, or withdraw it simply from ATM. Solution has name: QCK CARD

by Mark

no proper response from customer …

Review published ago

no proper response from customer care... its been more than 8 days since i transferred... still money is not credited to my account... my case number (08048463) nobody was able to give proper answer... how can i trust this kind of company with my money... all i get is wait 24 hrs... 48 hrs and 2 -3 days our people are investigating....

by Sundar Doss

UNPREDICTABLE DECISION!!!!!!!!!!!!!!THAT YOU MIGHT GET SHOCKED!!!

Review published ago

they are so unreasonable.. they just closed my account without any notice im a valued costumer of this company then one time ive got some issue on accessing my account and i found out that they've closed down my account after they took the money out of my accont and i was so embarrased coz i am sending some fnds to my recipient to the philippine for my investment... i made a transaction for 2000 after they deducted it on my savings account they closed my account,,, and ive spoke with their agent and they didnt gave me any reason for closing down the account,... they said its a company decision to close down the account and i asked them are theyable to do that whenever they wanted or whenever they feel to close the ccount... it is so unprofessional... im so dissapointed to what they did.... ive done nothing wrong on my side it is just they wanted to close it so they did..what type of service is that????

by kari pallotto

Asked harassing personal questions …

Review published ago

Asked harassing personal questions about who I was sending money to and why. I am over 60 years old. I can spend MY MONEY however I like. When I pay for a service I expect to be treated like a customer. Not asked what I am spending my money on and who I am paying it to. NONE of their businesses. I will not ever use this service again. I am adult paying for a service not a child asking for permission to spend my allowance.

by John Lynette Lefebvre

Pessima società !

Review published ago

Pessima società ! Ho avuto purtroppo bisogno in Tailandia di western Union perché non funzionavano sia bancomat che carta di credito Il 18 febbraio sono stato costretto a farmi inviare 1000 euro tramite la western Union Il cambio del loro sito del bath era 37,05 E oltre la commissione di ben 39 euro Avevo letto che trattenevano lo spread che in Tailandia davano con massimo 4% Dico massimo perché è già usura Mio fratello gli ha dato 999 euro E mi sono arrivati 900 euro con cambio 37,05 È una vera azienda a delinquere Vi consiglio molto vivamente di portare i contanti oltre le carte per far sì di non avere a che fare con questi servizi truffaldini Ho richiesto il rimborso del giusto di 30 euro circa e dopo solo un mese mi hanno scritto che era a posto così con un giro di parole È una vergogna Non facciamo arricchire queste brutte persone 10% del contante per inviarti denaro !!!!!!! Amici attenti! Aprite gli occhi Mi auguro di essere stato abbastanza esaudiente Buona vacanza a tutti πŸ˜ƒ

by Mario Franceschinelli

Money Lost | Customer Service useless

Review published ago

Hi, I've been a regular customer to Western Union. I have used their online service to wire money from Belgium to Morocco. It always worked but the last one has been a nightmare. Although I have received confirmation by email from WU that money has been transferred and is available in the bank account of the recipient (My own account over there), money never showed up! I then decided to contact their customer support service who explained me what i was supposed to deliver to them by email to prove that money wasn't wired. I delivered bank statements, printscreens of the Bank aplication showing all the history on the recipient account but to no avail. They never ever responded to me while they always said we have escalated your case to the higher department and it should take 24/48h to get a response. For the record money was supposed to arrive the 4th of April 2017. The 5th of the same month I contacted WU support for the first time and today (30 Apr 2017) still no response from WU.. Funny part is that when I contacted WU customer service the 3rd time they told me that I have been misinformed about the procedure to follow by one of their very own agent I called the first time. What is even more funny (actually sad for me..) is that it turned out that the first agent was right.. Basically I have been bounced from one agent to another all saying the same bull***t. The sad part now is that I wired myself this money for my holiday. Unfortunately I ended up paying roaming from Morocco to have a status on my case, went to the Bank in Morocco where money was supposed to be delivered which in turn called la "Centrale des Virements" who confirmed there was no transfer pending or under control for my account so it's really up to WU to do its job and see where this money went. Thanks to them I spent a great holiday without money! Conclusion: Nothing guarantees your money will arrive eventhough you get confirmation by WU and GOOD LUCK getting your money back! Regards

by Dadami

If I could give them no stars for the …

Review published ago

If I could give them no stars for the way they treated me today, I would. So I register and follow all the steps as outlined. As I did not received my trusty email telling me that my transaction had been completed, I contacted the company to find out what the delay was. A pleasant sounding person asked for the reference and my name. He then asked me to hold and that he needed to transfer me. He said that I had not cleared security. I then had an official sounding voice asking me all sorts of questions including my age. I said that I don't recall putting it on the form and that how could she verify my age. She said 'just answer the question'. I pointed out that if she did not have anything to check it against surely I could say any age and she would not be able to verify? She asked me to verify that I was calling her from the number submitted, I was not because we get cheap calls from our landline. Unfortunately the phone battery was dying as I had been on the phone with them so long. I said that I would have to put the phone on charge. She asked me to confirm my mobile number; which I did and them asked 'so... if I called you back on this number you would answer...?' Thinking she was sympathizing with my plight, (landline battery dying) and not realising that she was simply trying to be clever - (thinking in her own mind she had caught me out) I said 'yes.' I asked if she would give me a moment to put the phone on its base to be charged, but she interjected that it would not be necessary as she was now able to make a decision. Only to tell me that my transfer of funds to friends for their wedding would be declined and NOT accepted. She again interjected that she would not be giving a reason for this and I was not to enquire. She said she would be sending an email... still waiting. I contacted them again and eventually got through only to be invited to find the nearest shop to restart the transaction and I would be given a 50% discount on the transfer fee. £2.45 pence. (Whoopeee) Wouldn't even cover petrol. My question is this, if the 'security team' cannot tell the difference between a genuine caller and one that is not - what chance have we? The truth is, they cull genuine customers and are outwitted by the scam artists who know the rules. Western Union - you need to do better! Also, the person making the decision obviously feels 'so powerful' and 'important', they lose sight of the Customer. Sad when a company thinks it is too big to fail, considering without their Customers they don't have a business. I will be warning all my friends, so in turn they can warn their friends and I will not be recommending their services.

by N.Williams

Total crap experience

Review published ago

Total crap experience. First time customer and you cancelled my transfer and will keep my money a few days also. The person who called me from your security service did not listen to what i told him. I answerd everything correct but still he decided to cancel the transfer. Very bad service and experice. This delay will cost me alot of problems and a loss of cash.

by Mr. Mats Kannerberg
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Transfer Type And Modes

Pay In Options

Cash
Bank
Mobile Wallet
Credit Card
Debit Card

Pay Out Options

Cash
Bank
Mobile Wallet

Service Mode

 Online
 At Branch
 Telephone

Exchange Rate Type

Fixed

Westernunion Company & Contact Info

Type:- American financial services and communications company
Address:- 12500 E. Belford Ave
Englewood, CO 80112
USA
Email:- [email protected]
Service Info:- 1-800-325-6000
Established:- 1851
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