Western Union are Shockingly Terrible! DO NOT USE THEM!!
If I could I would give this useless company zero stars. I transferred $1200 to two accounts in the UK from the US. I have never encountered any issues before with any other international transfer establishments. I paid over $30 for the 0-1 business day service. 5 days have now passed and the recipients have still not received the funds. On the website, it shows as 'In Progress'. Two calls to customer service later, and after being passed from person to person I still have no clarity on when the funds will arrive. I have been told that there was a system error and they can't locate the money. Basically they have lost it. To be told there is nothing they can do and to have to wait is beyond ridiculous. Shocking customer service. I would strongly recommend using an alternative, such as Xoom or your bank. I have since had to pay the same amounts again with a different company to ensure the recipients have there money in time. I've also requested a refund on the charges I paid as the service was not as advertised and was told they can't do that. I am utterly appalled at WU and will never use there services again.