Rather than write a review I will just post the complaint that I made directly to Western Union.
My sister attempted to send some money to Jamaica over the weekend. It was $100 CDN. The money was to support a cancer research walkathon. The recipient was the son of a recently deceased friend who passed away from Cancer in December. The money was being sent directly instead of through the Cancer Society site, because the site has been having problems.
The transmission must have tripped an alert, an it went under investigation. My sister spoke to the operator, who appeared concerned that the recipient might be fraudulent. My sister explained the relationship, and was asked a number of inappropriate and insensitive questions, like, are you sure your friend is dead!. It is one thing to advise someone in an effort to prevent them from being scammed. It is quite another to subject your client to interrogation once they have acknowledged that they are confident of the identity of the recipient. Unless you think the sender them self might be doing something illegal. That doesn't appear to be the case.
In any case, the operator was completely unhelpful, and apart from the inconvenience of travelling to a Western Union location, my sister was further inconvenienced by being on the call for 40 minutes, and still not being able to send the money.
I was advised by her this morning that she called "customer service" to enquire what could have possibly been the problem on Saturday, and your representative was extremely rude, basically telling my sister that it is none of her business why they didn't send the money, and ultimately hanging up on her.
This is really a courtesy e-mail to advise you that your reputation is being undermined by operators acting in anonymity, but I went to a consumer affairs site and saw Western Union's dismal reviews, so I am assuming that this is just company culture rather than a few isolated incidents.
My sister would have written this herself, but she has now gone out to Money Gram to attempt to send again. The walk was yesterday, but the donations can still be sent. Interestingly enough, I sent money down to the participant, and had no problem. Thank goodness I didn't need to deal with your customer service representatives.
Needless to say I will be uninstalling your app, and finding another means of sending money when necessary.
I hope someone who actually cares about the company reads this.