Reviews of Westernunion Money Transfer Company

westernunion-reviews
8.6 score based on 4272 reviews
Western Union Company is an American financial services and communications company. Its North American headquarters is in Meridian, Colorado,United States.It has several divisions, with products such as person-to-person money transfer, money orders, business payments and commercial services. It’s specific services are:
  • Online
  • Westernunion mobile
  • Sending and receiving funds
  • Transfer fees

Westernunion User Reviews and Ratings

Rating:
Don't ever need a refund
Review published ago by Lezlie Jones
Western Union is a good service as long as everything goes alright! If you need customer service regarding a refund, you are continually put off and lied to. I have been trying to get a refund for $28.95 for 4 months! And the drama continues.
Rating:
Don't ever need a refund
Review published ago by Lezlie Jones
Western Union is a good service as long as everything goes alright! If you need customer service regarding a refund, you are continually put off and lied to. I have been trying to get a refund for $28.95 for 4 months! And the drama continues.
Rating:
2 Wochen keinen Auszahlmöglichkeit auf Bali
Review published ago by Holger Harte
26.12.2016 Eingezahlt, 09.01.2017 konnte ich es abholen. Nach 2 Wochen (ca. 7 Stunden Einsatz, an 4 Tagen 9 Abholstellen und 6 Banken besuch!) habe ich eine Bank gefunden. -Mein Tagestitel war: Gewinner Western Union Glückspilz des Tages auf Bali! -Service ist unterirdisch! -Support ist unterirdisch! -Information für Probleme unterirdisch! -Die Preise abgehoben! -Preis-Leistungsverhältnis ist unterirdisch! Wenn es WU nicht auffällt das seit 4 Wochen es extreme Probleme ALLER Abholstellen (Banken, Partner, Wechselstuben) gibt und das dem Kunden nicht sofort kommuniziert wird kann ich nur sagen: 1. Supportanfrage 26.12. -wartete 4 Tage bis zur ersten Rückmeldeung: Inhalt wir malden und in Kürze. 2. Supportrückmaldung 06.01. - Geld ist abholbereit... denkste... 3. Supportrückmaldung 12.01. -3 Tage nach Abholung...wir lösen bald das Problem 1. ALLE Manager rauscheißen! 2. Die Konkurrenz macht es besser! 3. So vergrault WU die besten Stammkunden!
Rating:
2 Wochen keinen Auszahlmöglichkeit auf Bali
Review published ago by Holger Harte
26.12.2016 Eingezahlt, 09.01.2017 konnte ich es abholen. Nach 2 Wochen (ca. 7 Stunden Einsatz, an 4 Tagen 9 Abholstellen und 6 Banken besuch!) habe ich eine Bank gefunden. -Mein Tagestitel war: Gewinner Western Union Glückspilz des Tages auf Bali! -Service ist unterirdisch! -Support ist unterirdisch! -Information für Probleme unterirdisch! -Die Preise abgehoben! -Preis-Leistungsverhältnis ist unterirdisch! Wenn es WU nicht auffällt das seit 4 Wochen es extreme Probleme ALLER Abholstellen (Banken, Partner, Wechselstuben) gibt und das dem Kunden nicht sofort kommuniziert wird kann ich nur sagen: 1. Supportanfrage 26.12. -wartete 4 Tage bis zur ersten Rückmeldeung: Inhalt wir malden und in Kürze. 2. Supportrückmaldung 06.01. - Geld ist abholbereit... denkste... 3. Supportrückmaldung 12.01. -3 Tage nach Abholung...wir lösen bald das Problem 1. ALLE Manager rauscheißen! 2. Die Konkurrenz macht es besser! 3. So vergrault WU die besten Stammkunden!
Rating:
клиентская поддержка никакая
Review published ago by Olga Sirotenko
все хорошо, пока тебя не заблокируют, а причин и помощи не добьешься. прямого контакта нет, так называемая поддержка отбивается шаблонными фразами... больше месяца прошло с момента подачи заявки по решению проблемы - тишина
Rating:
клиентская поддержка никакая
Review published ago by Olga Sirotenko
все хорошо, пока тебя не заблокируют, а причин и помощи не добьешься. прямого контакта нет, так называемая поддержка отбивается шаблонными фразами... больше месяца прошло с момента подачи заявки по решению проблемы - тишина
Rating:
very fast and good seevice
Review published ago by Jerry
very fast and good services
Rating:
Do not use Western Union for transf …
Review published ago by Hazel Scott
Do not use Western Union for transferring your money. Especially do not use the SOFORT option to make the transfer from your bank. If things go wrong there customer service, payments teams and complaints department have no way of transferring the money back to your account without hanging on to your money for up to 7 days. If the SOFORT payment system fails you have lost your money in some mysterious place that takes up to 7 days to refund and you can't even process another payment request because their system does not recognize the failure of the payment and it then takes up to 3 days for your credit amount to he replenished before you can even attempt to the send the money again. The complaints department does not call back when they say they will and they do not email you back when they say you will either. Heaven help that you are unable to get to an agent to pick up the money they have happily accepted from your bank account, but they have decided that if you want your money back as quickly as they accepted from you they will do a "manual" refund but that can only be picked up from an agent. Their customer service and complaints department have high levels of calls so you have to wait and although their staff are very polite they are unable to help in anyway and at times conflicting information is given when you have had to call and end up speaking to several customer service agents and several people in the complaints department. If you can find another service to use to transfer your money because guaranteed when you really need it Western Union will let you down.
Rating:
Lack of customer service.
Review published ago by Rey Jakov
The most rudest and unhelpful customer service representative I have ever talked to in my life. If this is a reflection of your services then I'd rather fly overseas and hand over the transfer myself.
Rating:
TERRIBLE CUSTOMER SERVICE!
Review published ago by Jen Berres
I own a small business and value customer service greatly--- NEVER have I been so frustrated in my life then I have been trying to resolve a situation with Western Union! My debit card # was compromised in late September and WU's fraud department determined that the transaction was legit and made my bank refund the money. WU sent paperwork over to my bank with the transaction details and reasoning on why they denied my fraud claim. Apparently their authentication standards are pretty low, because half of the info doesn't match mine. I DID NOT WIRE MONEY TO ANYONE! When I try to call to talk to someone about it-- there is now no record of the transaction and no one knows what I'm talking about. The best part is- I'm reading the details from their own sent document! I've talked to 6 DIFFERENT PEOPLE and spent HOURS on the phone to only be told to call a different number. They event told me to email over the documents and assured that someone would call me, only for me to get a automated email telling me to call another 1-800 number! Beyond frustrating! No integrity! It's an unfortunately circumstance, but it has shown me that WU is no better than the crook that originally took my hard earned money. Shame on Western Union. I will NEVER do business with them!
Rating:
Awful service
Review published ago by Kaitlyn Afrank
I used to use Western Union monthly and now all of the sudden they can never process my payment. It is annoying and inconvenient. Customer service doesn't help, they sound like they are reading off of a script all of the time.
Rating:
About money transferring
Review published ago by Karim
always giving the best service I like the ways they do thank you for all the employers and the employees for what they have been doing if there is more stars I would like to give them more than ten stars thank you again
Rating:
Theft
Review published ago by Shamez
I sent money to my mother in law overseas using the minutes option. When she got there she was told the money wasn't there. After calling several times I was told the money had been cashed out and there was nothing else WU could do. After confirming with my mother in law she did not cash it I called WU and asked for an investigation. They still insisted she picked it up. I asked if they could look at their cameras to be sure and I was told there is nothing they can do. What horrible service and no guarantee your money will make it. Will never use them again
Rating:
ONLINE AND PHONE SERVICES SUCK!!!!
Review published ago by J
While the customer service was good, why the hell do you guys even bother to give people the option to make transactions over the phone or online, when you just say, "Can't complete transaction. but you can go to a western union center in person." THis is fine, except I'm in another country, and I'm trying to send money out of an AMERICAN bank account to an AMERICAN receiver to pay an AMERICAN bill (Which the AMERICAN company does NOT accept electronic payments or Western union) This is creating a huge hardship for me! It's not like I can board the next plane home to make the transaction! YOU GUYS SUCK!!!!!!
Rating:
In person / Online
Review published ago by John
In person works perfectly. Online not so great!
Rating:
WU Stole our money!
Review published ago by Johan Gyllenpil
Had our friends wire us money through WU while we are on vacation, everything seemed fine so far, then started the BS. First the agent refuses to release the funds because it is 9 hours short of 24 hours since the deposit, the money was sent as being available WITHIN 24 hours, that does not mean we should wait until AFTER 24 hours. When we came back the next they said that the WU network was offline and we need to wait a few days more. We waited and then tried again, now there is a middle name in the passport that they will not accept, the money was sent from a country where middle name is not used, facepalm on that WU. Next time the amount sent is too large and the agent refuses payout because they have a policy against large payouts, they also refuses staggered payout. What is wrong in this picture WU? Give us our money or you WILL be on the receiving end of a fraud charge! //One very unhappy customer.
Rating:
Zufrieden
Review published ago by Turan Kaya
Ich nutze die Dienste von Western Union immer wieder und bin in der Regel zufrieden allerdings dauert die Überweisung von meiner Bank an Western Union immer viel zu lang.
Rating:
AVOID AVOID AVOID Western Union
Review published ago by Josh
AVOID AVOID AVOID using WESTERN UNION Deutschland at all costs!! A relative of mine did send this week money to the UK [as she does since about 2008 on several Christmases and it was stopped and held by the "Security Department". Several phone calls later, several times different information, several incompetent people on the phone later our family money is still not arrived. DISGUSTING by Western Union. Utterly bad service. Should have used a pigeon to fly it over all teh way would have been cheaper then the £260 fee for "an instant transfer" which takes soon 24 hours. Laughable company that Western Union! DOn't use them! Don't trust them! Tell everybody about it! Spread the word!
Rating:
Problemes constants
Review published ago by Catherine
En effet le premier envoi d'argent au Canada s'est bien déroulé. Depuis , impossible d'envoyer de l'argent en ligne , il y a des soucis de connexions , le site est en black-out.... . De plus , vous ne pouvez envoyer plus d'une certaine somme sans une "enquête " ! À croire que nous participons avec nos faibles moyens aux fuites de capitaux !! 😀
Rating:
Couldn't be much easier!
Review published ago by Adam
No complaints really, I forget myWU rewards number all the time though, wish I could accumulate reward points without having to remember my reward number every time but other than that Western Union is a fast easy way to send money around the world!
Rating:
A responsible company that can be trust
Review published ago by Juan
I have been sending money to my relatives in Mexico since more than 20 years ago and I do not have any complain . They always recipe the money on time and it easy to send it, there are not complications. Western Union is a responsible company that has provided service to the public for more than 50 years.
Rating:
Excellent Service
Review published ago by Rami
I always used Western Union for al my money transfers around the globe.
Rating:
Everthing done GOOD!!!!
Review published ago by Firstname Lastname
Was some waiting time but in future check your transfer info 5 times before send to make sure everything is correct!!!!
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Uae
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Transfer Type And Modes

Pay In Options

Cash
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Pay Out Options

Cash
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Service Mode

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Exchange Rate Type

Fixed

Table Of Content

Westernunion

westernunion-reviews

Company Info

Type:- American financial services and communications company
Address:- 12500 E. Belford Ave
Englewood, CO 80112
USA
Email:- [email protected]
Service Info:- 1-800-325-6000
Established:- 1851