Reviews of Westernunion Money Transfer Company

Westernunion

westernunion-reviews

Westernunion

8.6 score based on 4286 reviews
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Overview

Western Union Company is an American financial services and communications company. Its North American headquarters is in Meridian, Colorado,United States.It has several divisions, with products such as person-to-person money transfer, money orders, business payments and commercial services. It’s specific services are:
  • Online
  • Westernunion mobile
  • Sending and receiving funds
  • Transfer fees

Westernunion User Reviews and Ratings

Best

Review published ago by Cavel
Rating:
Easiest way to send money. Plus build points which can b transferred into reductions in fees

Best

Review published ago by Cavel
Rating:
Easiest way to send money. Plus build points which can b transferred into reductions in fees

WU cheating customers

Review published ago by Bill
Rating:
If there is minus score, I would give -10 The WU agent misleading me to all troubles is financial exchange center #2 2933 N 22nd St, Philadelphia, PA 19132 For pickup of the money, I went to three local agents, and none of them have enough cash. So I contacted the customer service twice, and was told only two agents paying out 9000$. I went to one of them, but the agent was empty and closed permanently. Then I went to the other one, what I got was very few cash, and a nexscard prepaid card that is charging extra 17$. I did not see they had enough cash. And I did not know anywhere else I could pickup the cash. So I accepted the cash and the nexscard. However, it is extremely expensive (3%) to transfer money from prepaid card to bank account. I called WU and nexscsard services, but I got the worst experience of customer service. In order to put money into bank account, I need to go to nexscard agent which is rarely available for four more times in order to unload the cash for 21$ charge out of 2000$, and then deposit the cash into bank account. Actually, the whole process was that money transferred through WU, then the money was transferred to nexscard. but it is extremely difficult to get the money I should receive. The extra process of nexscard is just so bad, expensive, and time consuming. I would never use WU or nexscard again!

WU cheating customers

Review published ago by Bill
Rating:
If there is minus score, I would give -10 The WU agent misleading me to all troubles is financial exchange center #2 2933 N 22nd St, Philadelphia, PA 19132 For pickup of the money, I went to three local agents, and none of them have enough cash. So I contacted the customer service twice, and was told only two agents paying out 9000$. I went to one of them, but the agent was empty and closed permanently. Then I went to the other one, what I got was very few cash, and a nexscard prepaid card that is charging extra 17$. I did not see they had enough cash. And I did not know anywhere else I could pickup the cash. So I accepted the cash and the nexscard. However, it is extremely expensive (3%) to transfer money from prepaid card to bank account. I called WU and nexscsard services, but I got the worst experience of customer service. In order to put money into bank account, I need to go to nexscard agent which is rarely available for four more times in order to unload the cash for 21$ charge out of 2000$, and then deposit the cash into bank account. Actually, the whole process was that money transferred through WU, then the money was transferred to nexscard. but it is extremely difficult to get the money I should receive. The extra process of nexscard is just so bad, expensive, and time consuming. I would never use WU or nexscard again!

Bad Service

Review published ago by Graham Jones
Rating:
After being a verified customer for many years and sending a lot of money overseas my account is now blocked. I now get a message when I logon, "We need more time to verify your identity. We are sorry, but you can't send money online until that's finished" Is this company having a laugh? I have endured WU for years but their rates are lower than other companies and their transfer fees are to expensive. Time to move on and say goodbye to WU.

Bad Service

Review published ago by Graham Jones
Rating:
After being a verified customer for many years and sending a lot of money overseas my account is now blocked. I now get a message when I logon, "We need more time to verify your identity. We are sorry, but you can't send money online until that's finished" Is this company having a laugh? I have endured WU for years but their rates are lower than other companies and their transfer fees are to expensive. Time to move on and say goodbye to WU.

No clear rules, no clear explanation from customer support

Review published ago by Andrei Mitiaev
Rating:
No clear rules, no clear explanation from customer support. Nothing but a headache. Customer service cannot explain any rejection. Even if the daily/weekly/monthly limits are not exceeded the transaction doesn't go through. I won't recommend anyone to use this system. Not reliable, not trustworthy.

Western Union

Review published ago by Alisher Abdurahmanov
Rating:
I am in Uzbekistan sent me money from New York transaction had to be quickly but the second day I could not get my money I was in five different offices.Can I return money for urgency

Western Union is excellent!

Review published ago by Theo
Rating:
This is a great way to send money and save time!

Kind but Slow, terribly Slow

Review published ago by Davide Sala
Rating:
Their post service is really kind, operators are always well prepared and cooperative, but the service is really too slow. Taking 20 days for an identity verification is something that brings this company 20 years back from other companies. Transferwise did the same verification in 1 day!!!!!!!!

Terrible service; Horrible experience

Review published ago by Catherine
Rating:
I used Western Union Online a few times and those few times were fine. However, yesterday, I sent an emergency money to my sister and paid for the immediate cash pick up service. The transaction went fine as I am already a registered client. However, this time, instead of using my credit card, I paid cash through my bank. Right away, the amount was deducted from my bank account. After about 20 minutes, I got a mail from Western Union that they put my money on hold because, according to them, they need a copy of my bank statement for security reasons. THEY ALREADY TOOK THE MONEY FROM MY BANK AND THEN THEY WANT A BANK STATEMENT FOR SECURITY REASONS??? I called customer service but the person cannot do anything as it is from another department. In fainess, the customer service representative was helpful. I obliged as I need to send the money asap. I sent a copy of the statement wherein the transaction from Western Union was shown. NOT ENOUGH! They need more. I am so upset because I don't want sending anyone my private bank transactions. Anyway, just so I can send the money, I again obliged. I sent another bank statement plus a copy of my bank pass. STILL NOT GOOD ENOUGH!!! I admit I got so angry and called again. They referred me to the complaints department. The woman tried to help but to no avail. The money cannot be sent. They cancelled the transaction. The terrible part is it will take 7 days before I can get my money back. I think this is a very subtle SCAM. They are using the customers' money. Imagine thousands(or even millions) of dollars being sent and then "transaction cancelled" and money being returned after a week? They already earned interest for that money transferred to their account. Just unacceptable. My whole Saturday afternoon was ruined just calling them, sending mail, checking, etc. One more thing, I got another mail from them, it says that based on their investigation on my complaint, they did not find any wrongdoing from their side. Of course they won't find anything wrong. They are investigating their own company. How stupid do they think I am? I will never use Western Union again. I hope other people will learn from my experience.

Unhelpful and stole my money!

Review published ago by Henna Ali
Rating:
One of the worst company to ever work with. Don't ever use them. I sent money to my friend overseas and when I realised I had made a mistake they were extremely unhelpful in assisting me. They offered me a refund which I elected but even then it is up to me to provide them with my credit card companies details even though I have an online account with them which has all my details. Absolutely ridiculous! And then when I resent money, they cancelled that one too. A whole amount of stress that I do not need. Worst Company Ever.

Service Suspended

Review published ago by NONINI
Rating:
NO POINT OF EXPLAINING WHAT HAPPENED BUT I WILL NEVER USE WESTERN UNION EVER AGAIN!!! MY SERVICE WAS SUSPENDED AFTER AN INTERVIEW THEY CONDUCTED WITH ME ...THERE WAS NO EXPLANATION OF WHY THEY SUSPENDED MY SERVICE WITH THEM. I HAVE USED WESTERN UNION FOR YEARS AND I NEVER HAD ANY PROBLEM. I ONLY SEND MONEY TO MY FAMILY PERIOD NO ONE ELSE. BUT THEY TREATED ME LIKE A CRIMINAL!!!

Where to begin?!

Review published ago by Tolga Cengiz
Rating:
Agent at recipient's location wouldn't release funds because the recipient's name lacked the middle name, then when I tried to change it on the phone and via chat, both agents told me they couldn't change the name "to protect my funds." If that's the case, then VERIFY ME MORE! Why would I try to add a middle name for any other reason than because the agent wouldn't release the funds?! Now I'm told we have to cancel the process and that I won't be refunded the fee which is again like highway robbery. Keep collecting your $5 via shady practices like this Western Union.

Very bad experiance when I really need it

Review published ago by kirankumar prajapati
Rating:
I have made online western money transfer to one of friend who is india receiving cash option . But when he went there almost 5 branches giving cheque instead cash option i have selected. so finally i have to cancel transaction as they r not able to give the cash at all . Now they said it will take 5-7 working days to refund my money back in my account. so for no reason i m without money even when I have cancelled . ### i believe this is wrong advertise from western money transfer regarding receive money anywhere in just 2 minute. They have change the line anywhere but except India so no one will be fool again......

Five Stars

Review published ago by Rose
Rating:
Western Union is my lifeline for sending money to my loved ones. It is simple and easy. I wouldn't know what to do without it. It makes my business easy. I recommend it to all my family and friends.

You described yourself very good; unacceptable experience, unreasonable and rude conduct.

Review published ago by Ivana Merlin
Rating:
unacceptable experience, unreasonable and rude conduct. You refused transaction on purpose and directed me to agents location cause there you will charge 70 euro instead of 15 online. You did not explain anything. It very bad when someone expecting money and can not have it cause you have right to refuse.

Don't ever need a refund

Review published ago by Lezlie Jones
Rating:
Western Union is a good service as long as everything goes alright! If you need customer service regarding a refund, you are continually put off and lied to. I have been trying to get a refund for $28.95 for 4 months! And the drama continues.

2 Wochen keinen Auszahlmöglichkeit auf Bali

Review published ago by Holger Harte
Rating:
26.12.2016 Eingezahlt, 09.01.2017 konnte ich es abholen. Nach 2 Wochen (ca. 7 Stunden Einsatz, an 4 Tagen 9 Abholstellen und 6 Banken besuch!) habe ich eine Bank gefunden. -Mein Tagestitel war: Gewinner Western Union Glückspilz des Tages auf Bali! -Service ist unterirdisch! -Support ist unterirdisch! -Information für Probleme unterirdisch! -Die Preise abgehoben! -Preis-Leistungsverhältnis ist unterirdisch! Wenn es WU nicht auffällt das seit 4 Wochen es extreme Probleme ALLER Abholstellen (Banken, Partner, Wechselstuben) gibt und das dem Kunden nicht sofort kommuniziert wird kann ich nur sagen: 1. Supportanfrage 26.12. -wartete 4 Tage bis zur ersten Rückmeldeung: Inhalt wir malden und in Kürze. 2. Supportrückmaldung 06.01. - Geld ist abholbereit... denkste... 3. Supportrückmaldung 12.01. -3 Tage nach Abholung...wir lösen bald das Problem 1. ALLE Manager rauscheißen! 2. Die Konkurrenz macht es besser! 3. So vergrault WU die besten Stammkunden!

клиентская поддержка никакая

Review published ago by Olga Sirotenko
Rating:
все хорошо, пока тебя не заблокируют, а причин и помощи не добьешься. прямого контакта нет, так называемая поддержка отбивается шаблонными фразами... больше месяца прошло с момента подачи заявки по решению проблемы - тишина

very fast and good seevice

Review published ago by Jerry
Rating:
very fast and good services

Do not use Western Union for transf …

Review published ago by Hazel Scott
Rating:
Do not use Western Union for transferring your money. Especially do not use the SOFORT option to make the transfer from your bank. If things go wrong there customer service, payments teams and complaints department have no way of transferring the money back to your account without hanging on to your money for up to 7 days. If the SOFORT payment system fails you have lost your money in some mysterious place that takes up to 7 days to refund and you can't even process another payment request because their system does not recognize the failure of the payment and it then takes up to 3 days for your credit amount to he replenished before you can even attempt to the send the money again. The complaints department does not call back when they say they will and they do not email you back when they say you will either. Heaven help that you are unable to get to an agent to pick up the money they have happily accepted from your bank account, but they have decided that if you want your money back as quickly as they accepted from you they will do a "manual" refund but that can only be picked up from an agent. Their customer service and complaints department have high levels of calls so you have to wait and although their staff are very polite they are unable to help in anyway and at times conflicting information is given when you have had to call and end up speaking to several customer service agents and several people in the complaints department. If you can find another service to use to transfer your money because guaranteed when you really need it Western Union will let you down.

Lack of customer service.

Review published ago by Rey Jakov
Rating:
The most rudest and unhelpful customer service representative I have ever talked to in my life. If this is a reflection of your services then I'd rather fly overseas and hand over the transfer myself.
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Supported countries/currencies by exchangerateiq.com

Uae
Argentina
Australia
Austria
Belgium
Bangladesh
Bermuda
Brazil
Canada
China
Colombia
Costa Rica
Czech Republic
Germany
Dominican Republic
Ecuador
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Spain
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Fiji
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Micronesia
Gabon
United Kingdom
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Ghana
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Guinea
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Hong Kong
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Indonesia
India
Israel
Italy
Jamaica
Jordan
Japan
Kenya
South Korea
Lebanon
Liberia
Sri Lanka
Mexico
Nigeria
Nicaragua
Nepal
Pakistan
Panama
Peru
Philippines
Poland
Portugal
French Polynesia
Russia
El Salvador
Serbia
Sweden
Thailand
Ukraine
Usa
Vietnam

Transfer Type And Modes

Pay In Options

Cash
Bank
Mobile Wallet
Credit Card
Debit Card

Pay Out Options

Cash
Bank
Mobile Wallet

Service Mode

 Online
 At Branch
 Telephone

Exchange Rate Type

Fixed

Westernunion Company & Contact Info

Type:- American financial services and communications company
Address:- 12500 E. Belford Ave
Englewood, CO 80112
USA
Email:- [email protected]
Service Info:- 1-800-325-6000
Established:- 1851
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