Poor customer service.
Never a problem until the recent "improvement" to thier website, then two different transactions failed right after they took the money from my account. First time I phoned, second time I e-mailed with screenshots of the error codes, three days later they tell me it might be a week before they return the money. I speak to the complaints department, mainly to find out if they will fix this website, did the error codes I supplied help ? We will contact you they said. 3 days later they replied that they checked and found customer services had acted correctly, no mention of the website, no mention if it would happen a 3rd time, they were more worried if they had acted correctly than assuring me that the website would work correctly. I was a registered customer with WU , had been vetted by them etc, not a giant customer but a regular one, I only wanted assurance that the website would work properly. Guess I will just have to find another company to send money with.