ExpressSend by Wells Fargo Review- A Secure and Reliable Money Transfer Service 2024

Was sent a promotion to open a new checking account and would get $325. I thought I net all the stipulations to find out after the fact that zelle deposits didn't apply. Apparently this was mentioned in the fine print. After calling in and speaking to the escalation team I found out after about 15 days they would not honor the promotion. I plan to close the account. I feel the company has cheated me and $325 doesn't matter to a bank like Wells Fargo and to sill not pay it out why would I continue with them. Stay away if you can!

No lo recomiendo me robaron dinero de mi targeta y el banco no hizo nada es el peor de todos los bancos que conozco mejor banco de América o otro muy mal servicio en todo

Worst bank! I have been with Wells Fargo for years and cannot wait to cancel this account! They have charged me overdraft that was their mistake and had to put it back and now they put a 10 day hold on a check that that have already received the money for. 12 years i have been here. There is no loyalty with this bank. It's no wonder that get sued all the time! Run away so not back here. I'm cancelling this account as soon as this hold is released!!

This credit card does the consumer very wrong give you a 8000 credit limit for a year then will drop it to 2750 for no reason .. Great pay history lowered my score drastically also charged me for a over draft fee DO NOT BELIEVE IN THIS CARD

Wells Fargo corporate has been harassing a local Wells Fargo executive four months for running for local county office and exercising his civic duty! Even though he did not win his race in the primaries, they still fired him! I will be removing all of my money, closing all of my investments accounts, credit accounts, savings and checking accounts immediately, and finding another bank. Shame, shame on you, Wells Fargo. As a the former employee, and account holder for over 15 years, I could not close my account fast enough after this!

It's hundred

Payed over 600$ in penalty for not being in the country during the grace period. Online you can not do anything.

Today I spoke with Michelle, to get help with a authorized enrollment product because I do not bank with this bank institution. After expressing how I did not feel comfortable providing personal information, she kept asking for instead of taken down the information I did have from the letter that was mailed. She didn't provide an "apologize for the mistake and any inconvenience this may have caused you" instead she pointed the finger at me and disconnected the phone without notice. She should not be able to work for this company if this is the service she gives to your member or any caller. Remember you only have one time to make a first impression and let just say Michelle didn't leave a good one.

Stay away. They are in favor of scammers and will never help you out in fraudulent attacks but they love to charge you for overdraft fees and monthly fees. Garbage bank i will be switching soon.

Giving them 2 stars because I got to talk with someone. I had to get a new WF CC at Microcenter because I hadn't used the other one in years. That was fine. Received my statement and went online to make a payment. I was trying to sign on and gave all the information requested. I noticed that my landline was listed as my phone number. It gave an opportunity to add "another" cell phone number so, of course, I thought it might be useful so I did. I entered what I thought was my password and hit enter. My account was immediately suspended saying I had made too many attempts to sign on. I tried ONE time. I called the number listed and they told me they couldn't send a text to my phone. I said that was correct since it was a landline. They had NO OTHER WAY they would contact me. They wouldn't call the phone number listed, nor was I asked for an email address or even my cell number. Of course I was angry because in spite of what I was told, I only tried to log on once. They said I would have to call back on the 8th. After being on hold today for over 20 minutes the first time I finally got to talk with someone (I was angry by this time). I explained I was trying to make a payment and the only option they had was to send me a text. I was still trying to understand why my account was suspended without giving me any other opportunities to recover my account, i.e. phone call, text or email (like EVER OTHER INSTITUTION I DEAL WITH). They will ONLY use cell phone to verify because of security. Now, if someone had my ssn and dob, it could be very possible they had my cell phone. My landline would be much more secure. But no, they won't call you. Rep finally added my cell phone number to the account so they could send me a text (but that wasn't offered initially). The Rep did not stay on the phone with me until I logged on successfully. I wasted probably 2 hours trying to make a simple payment. This is not the first time we have had issues. The other situation was when a relative died and my husband had a joint checking account with them. Leaving the money in that account was our fault. However, last year (after 8 years) we received a 1099 form so we called WF about the account. Their response was that they don't have an account with that number. Due to inactivity that account is somehow "gone" and no one knows anything about it. We've already talked to 3 reps with no one knowing where the money is (and they don't care). I will be cancelling this card and separating myself from WF.

This is the worst bank I have ever used, I mean the worst! What do most people do today, use smart phones to access accounts. You can't do ANYTHING with wells Fargo using your cellphone, that's how dysfunctional their bank is online. I purchased a Dell laptop,worst mistake, it's been frozen for 3 days. I've been trying to dispute bill with wells Fargo, but their system sucks and says we do not allow people to do anything using smart phone. We'll let's see, I don't have a laptop, and since this bank sucks, I can't do anything on my cell. If I call the morons they just ask questions that I can't answer because my computer is frozen. Worst bank online. Worst customer service too, they never fix any issue I have. And I don't even have difficult issues. In fact the last time I spoke to their customer service he was telling me about my review, really, I guess wells Fargo thinks that's the best way to do business. I'm so tired of this lousy bank, as soon as I find the time to open accounts, credit card, etc, with another bank, I can't wait to stop using these crooks at wells Fargo. If you are thinking of opening an account do NOT USE WELLS FARGO!

I have been a customer of Wells Fargo for over 8 years. In April Comcast took money out of my account they weren't supposed to. I called Comcast and they told me to dispute it with my bank. So, I called Wells Fargo. They told me to dispute it with Comcast until I told them what Comcast said. It took them 2 months to decide they weren't going to get my money back. After I turned in EVERYTHING they asked for and I had it in writing from Comcast that they did in fact take my money when they weren't supposed to. Wells Fargo claims they did a review of my complaint which is a joke. They spit out the exact same jargon they originally stated! I provided proof that any court of law would find my claim valid (I am a paralegal) yet they still say I didn't prove it. I have a statement from Comcast stating they know they took money they shouldn't have but because I had a balance, they wouldn't issue a refund! I was just waiting for my direct deposit to be moved to a new bank and now I can close the account!

We filed a fraud claim thru Wells Fargo and the federal trade commission. Numerous complaints. Wells Fargo denied the claim and stated they would not send any record of the claim via email. Never received any written communication from Wells Fargo. Lost our money and we will never bank with them again.

I visited Wells Fargo on 7/1/2024 and the Male Manager at Wells Fargo Penn-branch (3200 Pennsylvania Ave Se, Washington, DC, 20020) was rude and unprofessional with staff and customers. Phone: 202-637-2518

After using this bank religiously for 5 yrs direct deposits ever since I've been constantly denied a 500 credit card or a secured card to help build my credit. Capital One gave me one that's helping and Chimes made me an offer if I direct deposit into their bank. So I'm seriously considering closing my account because the truth is Wells Fargo hasn't given me a red penny as we watch them make money with other people's money. To top it off a rep files a complaint on my behalf and they follow up with we can't do anything for you. Worst bank ever

Subject: Formal Complaint Regarding Customer Service Experience on 05/29/2024 Dear Sir/Madam, I wish to formally express my dissatisfaction with the service I received at your local branch (0058410 08) located at 39703 LBJ Freeway, Dallas, TX 75237, on May 29, 2024, at approximately 3:15 p.m. Upon entering the branch, I approached Branch Operations Coordinator Raymond Vasquez to request assistance in accessing my account balance, as I was unable to obtain this information from the outside kiosk. Regrettably, Mr. Vasquez's demeanor towards me was notably hostile and unprofessional. He displayed impatience and irritability when responding to my inquiries, frequently interrupting me and displaying a dismissive attitude. Despite this initial interaction, I proceeded with a request to withdraw $300 and also asked Mr. Vasquez if he could exchange some older $100 notes for the new colorized style notes, which feature enhanced security features. This request, which I made politely, further exacerbated Mr. Vasquez's hostility towards me. His response was unnecessarily confrontational and abrasive. Subsequently, I requested to speak with the Branch Manager, Mrs. Sonia Vasquez. Upon meeting with Mrs. Vasquez, I articulated my concerns regarding Mr. Vasquez's behavior and sought clarification on the standards of customer service upheld at your institution. I emphasized the importance of respectful and courteous treatment when handling customers' financial matters. As a customer, I expect to be treated with professionalism and dignity, which regrettably was not my experience on this occasion. I am deeply disappointed by the lack of professionalism displayed by Mr. Vasquez and the distressing manner in which I was treated. As a result of this encounter, I am reconsidering my decision to continue banking with Wells Fargo. I intend to escalate this matter by forwarding a detailed account of my experience to your corporate office and sharing my feedback through online reviews. I trust that Wells Fargo values its customers and takes feedback seriously. I hope that appropriate measures will be taken to address this incident and prevent similar occurrences in the future. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Mr. Dami A.

Somebody managed to reroute my tax return and deposit into their own account at Wells Fargo (June of 2023). The IRS had me call the bank and request it be returned to the IRS so it could be reissued to me. The bank said the money was there but IRS had to request it. After many calls to both the IRS and Wells Fargo, nothing was resolved. The bank did tell me that his account had been closed for multiple incidents of fraud. One year later and they still say they can't do anything for me.

Worse bank ever trying close a deceased person account and they can't seem to write or call when things not right....

This bank offered 4.5% to deposit new money and convert to a Platinum Saving account. I was not informed about this special when I deposited over 92 thousand dollars in Jan 2024. Not until I came back Feb. 2024 to deposit another40 thousand more to my children's account was I told about the offer. I was told I could go back and get this offer on my acct. and I would talk to my children on their acct. I wanted to come back when my husband would be with me. So I deposited into their savings account and told them I would be back the next day to convert my checking acct to the savings account. Problem was the banker did not give me a QR codes and when my husband and I went back the next day we were informed about this code. At the time I only had the sheets of information the banker gave me the day before and did not know what she was talking about. They could not take care of it at the branch immediately that day and I was told I would have to wait up to 14 days to put in a request to see if they would allow me to convert after depositing. So I went home and contacted customer service. They opened a complaint and I was told to wait untill I was contacted. After explaining and waiting almost 4 months to get my account straighted out and moving monies I was not given the interest rate from the day of the deposits. If I had known the bank was not acting in good faith to correct there mistake which they did acknowledge, I would have taken my money out of this bank immediately! My husband and I are terminal and the stress going back and fourth with this bank and getting screwed out of months of interest which is several hundred dollars, while they decided how to handle their mistake was the worst experience I have ever had with a bank! You wait weeks and their customer service is outsourced outside of the US. I have other accts with Chase and Bank OZK and regret ever using this bank for a large deposit of new money. Everyone passes the buck and the branch manager even after acknowledging mistakes were made and was willing to be fair, has to defer to a process that ultimately rips the customer off! I tried several times to reach upper management but they are well hidden within the organazation so that really was futile. I was told I was unable to directly contact them or leave a message with their secretary that I had to go through their process using the customer service Chanels. Just a lot of time explaining to people who had no authority to correct the account or direction. Mind you all the while my money sat earning nothing. I was looking for good service and a brick and morter bank that I could grow my money with. I definitely do not recommend this bank!

I got scammed by a company from TV..after multiple fraud investigations on this company wells decided not to give us our money back..there reason , they cannot speak to someone there to discuss it..of course your not going to speak to anyone there ...THERE A FRAUDULENT COMPANY..having said that my money is not safe with wells fargo..thank god I did not put a large amount of money in that bank after selling my Condo..I just opened a new bank account with Sun Coast bank and I'm closing all my accounts with those thieves..YOUR MONEY IS NOT SAFE WITH WELLS FARGO..THEY DONT HAVE YOUR MONEY PROTECTED..this issue has been going on since Jan 2024..I'm done with these people..they dint care about there customer's..disgusting