ExpressSend by Wells Fargo Review- A Secure and Reliable Money Transfer Service 2021

1 stars based on 637 reviews

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Wells Fargo Review by Exchange Rate IQ

Overall rating
7.5 /10

With Wells Fargo ExpressSend, one can send minimum of $25 to 13 countries in online and offline mode. But before using its services, it is also necessary to know if you can trust its services or not? How much it charge for transferring fees and making profit? All these answers have been answered by the experts of Exchange Rate IQ who have provided an independent and unbiased review of Wells Fargo ExpressSend.

Wells Fargo offers money transfer services to individuals across 13 countries in Latin America and Asia through ExpressSend. The company offers other transfer services also including wire transfer and Zello, and one can use Sello to transact in the US only. If you wish to transfer money for business purposes, then you have to transfer through the wire transfer or foreign bank draft services of Wells Fargo. Some of the benefits of using its services are:

  • Highly trusted banking brand
  • Multiple transfer options
  • Send directly from your bank account

Review of Wells Fargo :

Launched in the year 1995, Wells Fargo ExpressSend lets you send money directly to a bank account or for cash pickup. However, it’s only available for recipients in Mexico, Asia, South America, Central America and the Caribbean where you can send a minimum of USD $25 and have multiple daily transfer limits for various countries, these are:

Wells Fargo ExpressSend Transfer Limit

Country Maximum Limit
Mexico Cash Pick-Up: $1,000 / Credit to Account: $1,500
Dominican Republic Cash Pick-Up: $1,500
El Salvador Cash Pick-Up: $1,000 / Credit to Account: $1,500
Guatemala Cash Pick-Up: $1,500
Honduras Cash Pick-Up: $1,500
Nicaragua Cash Pick-Up: $1,500
Colombia Cash Pick-Up: $1,500 / Credit to Account: $1,500
Ecuador Cash Pick-Up: $1,000
Peru Cash Pick-Up: $500
China Credit to Account: $1,500
India Credit to Account: $ 5,000
Philippines Cash Pick-Up: $1,000 / Credit to Account: $3,000
Vietnam Credit to Account: $ 5,000

The company offers multiple transfer options which include bank transfer, wire transfer, online transfer, and cash pick-up. It is also providing 24/7 customer service assistance so that one can contact it anytime. It is also highly secured so that one needs not to worry about their privacy policy.

So, on an overall basis, the experts of Exchange Rate IQ provide it 7.5 out of 10.

Pricing : How much does Wells Fargo cost?

7 /10

Wells Fargo ExpressSend Transfer Fee

The company charges different fees depending on the countries where you are transferring the funds. It does not charge any fee for opening account and maintaining it, but you have to pay the transaction fee. For example, if you send USD $1,000 to China, then it will charge USD $8, while if you send the same amount to India, then it will not charge any transfer fee.

Wells Fargo ExpressSend Exchange Rate

The company’s exchange rates are lower than that of the live market price and many of its competitors, as it makes money while transferring the funds. So, you will get better rates from other competitors compared to Wells Fargo. The more money you send, better the exchange rate you will get.

Any Other Fee:

No, there is not any other fee charged by the company, but the intermediary bank may charge some fee depending on that bank and country’s policies.  

So, under the pricing head, we rate Wells Fargo’s ExpressSend 7 out of 10, because there are many companies which are offering better rates and transfer funds at a minimum fee. If you want to check how much fee it will charge in other countries, you can check at ExpressSend Remittance Cost Estimator.

Transparency: Does Wells Fargo have any hidden fees?

7 /10

ExpressSend Wells Fargo Hidden Fee:

The company makes money while transferring the funds and this might attract some hidden fees, which charges by the company during the transaction.

ExpressSend Wells Fargo Tracking Details:

One can track the transactions make by Zelle, wire transfers or ExpressSend on their dashboard. There is no regular tracking number or procedure.

So, under this head, we rate Wells Fargo money transfer service 7 out of 10.

Transfer Speed: How long does it take to send money through Wells Fargo?

8/10

The transfer speed for transferring funds from Wells Fargo differs according to the process you are sending money to. There are:

Zelle: As it offers transfer to the US only, it will take approximately 2 days.

Wires: If you are transferring funds from this mode, it will transfer funds on the same day in the US, but takes 1-2 business days or more depending on the country.

ExpressSend: In this transfer service, money will be received by the recipient on the same business day for many locations.

So, for transfer speed, we rate it 8 out of 10, because many companies even offer instant transfers.

Coverage: How many Countries & Currencies does Wells Fargo support?

6/10

The company offers transfer from the United States of America to multiple countries through a bank account or online transfers. These countries are:

  • China
  • Colombia
  • Dominican Republic
  • India
  • Ecuador
  • El Salvador
  • Guatemala
  • Vietnam
  • Philippines
  • Peru
  • Mexico
  • Honduras
  • Nicaragua

The recipients can receive the funds in bank accounts and in some of the countries, it is also offering cash pick-up services. The banks where you can transfer the funds in the above-listed companies are:

  • Philippines – Bank of the Philippine Islands, BDO Unibank, Metrobank, Philippine National Bank,
  • Lhuillier, Cebuana Lhuillier
  • India – ICICI Bank, HDFC Bank, Axis Bank
  • Vietnam – Vietinbank, Vietcombank
  • China – Agricultural Bank of China

So, for its coverage, we rate Wells Fargo ExpressSend services 6 out of 10, because it is offering its services in a few countries only, while there are many other companies which are offering its services worldwide. For using the services of ExpressSend Money Transfer by Wells Fargo login here.

Wells Fargo Transfer Process

Step-By-Step Guide to transfer funds with Wells Fargo

  1. Go to the Wells Fargo website.

  2. Click on “Personal” at the top of the home page and bring curser at “Banking and Cards” head.

  3. Here click on “Global Remittance Services”.

  4. Read all the details of sending money and click on “Send Money Now” at the bottom of the page.

  5. Here either login or enroll yourself.

  6. Enter all the details as asked by the company for enrolling.

  7. Enter the details of recipient.

  8. Enter the amount and confirm the transfer.

User experience of Wells Fargo

7/10

Wells Fargo international money transfer service ExpressSend is offering its services from the past 20 years in 13 countries across the world. It is mainly designed for individuals who want to send money to their family and friends. Some of the positive and negative aspects of using the Wells Fargo transfer services are:

Positive:

  • 24/7 customer support available
  • Highly secured
  • Cash pick-up services available in many countries

Negative:

  • Not offering services worldwide
  • Not offering fast transfers to businesses
  • Higher than average costs compared to other companies

 

ExpressSend Customer Support:

The company is offering 24/7 customer support to its users.

ExpressSend customer service number: 1-800-556-0605 (24 hours a day, 7 days a week)

ExpressSend Mobile Apps

One can send the funds by using Wells Fargo mobile apps, which you can download here.

  1. Wells Fargo Android App
  2. Wells Fargo iOS App

 

ExpressSend Referral Benefits:

The company provides a unique link to users to send it to friends. When they start using the services of Wells Fargo money transfer and made the first payment through it, the company will provide referral benefits to both the users.

ExpressSend Promo Code:

The company provides promo code to users by sharing it with them through notification, email and SMS. By using these promo codes you can reduce the transfer fee.

Besides all this, if a user wants to send money to multiple people through ExpressSend, then he/she need to open a separate Wells Fargo ExpressSend Service Agreement. You cannot send the funds through single Wells Fargo ExpressSend Service Agreement. There is also a limit of the number of beneficiaries; you can only add 4 beneficiaries.

So, by keeping all the multiple factors in mind, we rate 7 out of 10 to the user experience of Wells Fargo. For started using the services of Wells Fargo ExpressSend sign up here.

Security : Is Wells Fargo Safe?

9/10

The company is offering safe transfers of the funds from bank account to bank account, cash pick-up or online and wire transfer form. Its privacy technology are same as many banks of the US. ExpressSend by Wells Fargo follows various privacy policies to offer best services to its customers.

Therefore, we rate it 9 out of 10 for its privacy policies and security measures.

Wells Fargo Exchange Rate

Transfer Type And Modes

Pay In Options

Cash
Bank

Pay Out Options

Cash
Bank

Service Mode

 Online

Exchange Rate Type

Fixed

Wells Fargo FAQ's

How can I make my account with Wells Fargo ExpressSend?

You can simply contact the customer service of Wells Fargo and ask them to create an account on your behalf. You can also provide your beneficiary’s details to the company so that you can process the money transfer faster.

Discuss this question

Can I send money to more than one beneficiary through Wells Fargo ExpressSend?

Yes. You can send money to more than one beneficiary through Wells Fargo International Money Transfer; however, you will need to open a separate Wells Fargo ExpressSend Service Agreement for it.

Discuss this question

Does Wells Fargo ExpressSend offer business transfers?

No, Wells Fargo does not offer business transfer, so an individual can only send funds to their family and friends through it.

Discuss this question

Alternatives to Wells Fargo

Wells Fargo User Reviews and Ratings

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Canceling account

Review published ago

From day one I have had my account to where it can’t go in the negatives just won’t let any payment threw. Well today they let my Netflix go threw and went to the negative and they charged me 35 so now I’m even more in the negatives. I don’t care if it’s a reoccurring bill if my account is set NOT to go in the negatives Wells Fargo shouldn’t have let the payment by reoccurring or not. I don’t know if they do it to gain 35 but they definitely lost a customer. I will not work with a bank like Wells Fargo that can’t keep their side of the deal. How easy would it have been to wave the 35 just pay the $15 for Netflix but no they rather lose a customer. Bank somewhere else.

by Julio Sanchez

Canceling account

Review published ago

From day one I have had my account to where it can’t go in the negatives just won’t let any payment threw. Well today they let my Netflix go threw and went to the negative and they charged me 35 so now I’m even more in the negatives. I don’t care if it’s a reoccurring bill if my account is set NOT to go in the negatives Wells Fargo shouldn’t have let the payment by reoccurring or not. I don’t know if they do it to gain 35 but they definitely lost a customer. I will not work with a bank like Wells Fargo that can’t keep their side of the deal. How easy would it have been to wave the 35 just pay the $15 for Netflix but no they rather lose a customer. Bank somewhere else.

by Julio Sanchez

I give 1 star cz I dont have option for…

Review published ago

I give 1 star cz I dont have option for 0 This bank its a joke... I have my mortgage with them and with the pandemia they offer me been 12 months without making payment and said to not worry cz after that they will make a affordable arrangement for me, I trust them and was 9 months without doing my payments, after 9 months I started making my payments with 200,00 more than that supposed be, 3 months later I got a latter from the bank telling that if I do not accept they loan modification they will start a foreclosure on my account. The total amount of 9 months missing payment was 12k (twelve thousand dollars) the bank is charging me 350k (tree hundred fifty thousand dollars) more if I accept the loan modification. Thats completely out of mind, I thought that I misunderstood the letter and call the bank and the atendent said I was right and I accept the modification if I want to, if not they will follow with foreclosure. I can't belive thats is legal. How the government let them stolen ppl like that? That a shame for this country

by Cynthya Wiedemann

I give 1 star cz I dont have option for…

Review published ago

I give 1 star cz I dont have option for 0 This bank its a joke... I have my mortgage with them and with the pandemia they offer me been 12 months without making payment and said to not worry cz after that they will make a affordable arrangement for me, I trust them and was 9 months without doing my payments, after 9 months I started making my payments with 200,00 more than that supposed be, 3 months later I got a latter from the bank telling that if I do not accept they loan modification they will start a foreclosure on my account. The total amount of 9 months missing payment was 12k (twelve thousand dollars) the bank is charging me 350k (tree hundred fifty thousand dollars) more if I accept the loan modification. Thats completely out of mind, I thought that I misunderstood the letter and call the bank and the atendent said I was right and I accept the modification if I want to, if not they will follow with foreclosure. I can't belive thats is legal. How the government let them stolen ppl like that? That a shame for this country

by Cynthya Wiedemann

I give Wells Fargo bank zero stars

Review published ago

I give Wells Fargo bank zero stars. Your money is not safe in this bank. We recently had fraud due to some ATM error. There were a $1000 withdrawn from our account, which we DID NOT authorize. We reported the issue right away and submitted a claim. After two claims, they advised we needed to submit yet a third one. The first claim went to the wrong department, and after the second claim was completed, they still have no answers for us and our money is lost. Throughout the process we have been transferred all over the place. The customer service is horrible. When I asked to speak to a supervisor, the claim was escalated to the Enterprise Complaints Management Office and the only thing they did was to give a provisional credit for the $1000 which is of course being taken back because the claim has been denied. It has been almost two months since we submitted the original claim. When we called to try and request the third claim because we still have no answers the representative was very rude and said they cannot submit another claim. We told him that is what was advised to us by another Wells Fargo representative earlier today when we called to get the outcome of the second claim and he would not even let my husband explain himself. Stay away from this bank. We will definitely be going somewhere else.

by Brenda Lara

I give Wells Fargo bank zero stars

Review published ago

I give Wells Fargo bank zero stars. Your money is not safe in this bank. We recently had fraud due to some ATM error. There were a $1000 withdrawn from our account, which we DID NOT authorize. We reported the issue right away and submitted a claim. After two claims, they advised we needed to submit yet a third one. The first claim went to the wrong department, and after the second claim was completed, they still have no answers for us and our money is lost. Throughout the process we have been transferred all over the place. The customer service is horrible. When I asked to speak to a supervisor, the claim was escalated to the Enterprise Complaints Management Office and the only thing they did was to give a provisional credit for the $1000 which is of course being taken back because the claim has been denied. It has been almost two months since we submitted the original claim. When we called to try and request the third claim because we still have no answers the representative was very rude and said they cannot submit another claim. We told him that is what was advised to us by another Wells Fargo representative earlier today when we called to get the outcome of the second claim and he would not even let my husband explain himself. Stay away from this bank. We will definitely be going somewhere else.

by Brenda Lara

I’ve banked with Wells Fargo for over…

Review published ago

I’ve banked with Wells Fargo for over 20 years. Over the past four years their branch services have steadily deteriorated, and this year they are absolutely the worst! They are using taking FULL adVANTAGE of the Covid situation. Extremely long wait times and very little customer service. They try and direct all people to their online portal. Avoid!

by Nasser Noorani

I’ve banked with Wells Fargo for over…

Review published ago

I’ve banked with Wells Fargo for over 20 years. Over the past four years their branch services have steadily deteriorated, and this year they are absolutely the worst! They are using taking FULL adVANTAGE of the Covid situation. Extremely long wait times and very little customer service. They try and direct all people to their online portal. Avoid!

by Nasser Noorani

ESTE BANCO ME ROBO 200 EN MI CARA

Review published ago

acabo de salir del banco, tenia 80 dolares en mi cartera y 8000 dolares en efectivo,llevaba a depositar 4080 en el banco, y deje 4000 que debo pagar en cash, pues resulta que le di el dinero a la cajera, ella lo llevo alla separo y separo y despues me dijo son 3880, despues de eso lo puso 3 veces en la maquina y dio 3880 lo que paso desde q ella lo tomo en la mano a que lo separo y lo puso a la maquina NO SE de lo que si estoy segura q yo di 4080 y ella solo me entro 3880 que 200 dolares se perdieron en el camino, esta demas decirle que en cuanto cambie todas mis cuentas en esta cuenta no dejo nada mas, banco que Robe no es para mi, y les digo consejo nunca entreguen el dinero a la cajera sopbre todo HISPANOS, CUENTENLE TODO EL DINERO ANTES QUE SE LO LLEVE A LA MAQUINA, CUENTENSELO DELANTE DE USTEDES PARA QUE NO SALGAN ESTAFADOS COMO YO, AQUI TODOS INDIGNADOS PORQUE ME HAN ROBADO 200 DOLARES EN MI CARA, ESCUCHEN BIEN

by Princess Tiant

Today was the SECOND time I wish we…

Review published ago

Today was the SECOND time I wish we could immediately transfer our account elsewhere--far away from this Centreville, VA branch of Wells Fargo. These past few years, I notice the bank tended to have more and more of this group of "casual-looking staff " [--to be paid by the hour, perhaps ] ---as opposed to the supervisory group of very few bankers. Last week on Wednesday, November the 17th-- I came in to ask for 1000 Euro equivalence to be deducted from our account. This kind of exchange and relatively a small amount used to be done so very straightforwardly; and if the bank had that amount, it would have been done right then and there --without so much rigamarole I have encountered today. We went through this excessive check and confirm a few times already at the request stage. Later that same day, the bank informed me "online" to track via FedEx--which indicated the Euro money had been delivered at the branch the very next day at 10:52 am. Thursday November the 18th. I came in Monday, November 22nd,----FIVE days later from the time this FedEx-delivered . One has never encountered a scene of so much confusion :- the cashier/teller ran back and forth after telling me that she was getting "a banker" for me-- For a while, nobody could "locate or pinpoint" where this item was. The teller girl kept asking me a few more times if I was sure the bank informed me to come to get it. Then they found the item--but without any courtesy of letting me know.---- as if so much at stake to keep me in the dark . They asked twice for my ID ; they took my passport for a while to verify WITHOUT a bother to make note of it.. More checking done on their computer. And later toward the end, asking for a substantial ID again--doing step by step via online instruction, eh? This time I gave them my driver's license... AT THIS POINT, the supposedly female banker should have just taken over******, rather than making that poor girl without experience, or aptitude to be the one dealing-- while being COACHED*** by that supposedly "banker" *** [In the old day, I witnessed the manager himself of one Chevy Chase branch off the Connecticut Avenue in Washington, DC,., prepared the overseas draft to my parents.] ******BECAUSE this was the time the bank IS dealing with a customer; it was neither the training/coaching time or perhaps--wishing time to show off that I, the capable banker, know how to do this and can coach a junior staff. Shame on that so called "banker" The bank had installed this lengthy check and double check process and redundantly repeat of what had been checked again and again--as if one was withdrawing a couple of million dollars. How I missed the American Express Office located at the top floor of the Tysons Galleria ---where years on end, I used to exchange for currency either for my husband to travel for work for the G & D headquarter in Munich or for myself --annual trek then to UK. That office was closed down; I have never EVER had any issues, petty or not, at the American Express office there at all. I really wish I could just withdraw our entire account at that instant----had it not been linked to my husband's direct deposit of his work salary and whatnot. But never fear, when my husband retires, I will withdraw everything we have at this Wells Fargo bank in a heartbeat. We have NEVER signed up with them, but with Wachovia Bank--which had the BEST and most clear monthly banking statement of deposits vs, withdrawals---whereas Wells Fargo maintains a crummy kind of the like. Unpleasant and unnecessary experiences at this branch today really makes me wish this bank would just disappear.

by Tanin B.

Unacceptable technical support

Review published ago

I needed a copy of my cleared check. I was able to contact customer service by phone. They sent me a Secure Document Delivery email. I and I have not be to create an ID for it. Called technical support, was on hold for 40 min and no one could help me anyway. I have been with WF for more than 20 years, this is part of their services and the system is not working. Unacceptable! I would give a zero if I could

by Rachel Karklin

Worst bank in existence

Review published ago

Worst bank in existence. "Due to higher thank normal call volumes....." message been going on for over 2 years now. Usually a 90 minute wait. Then, you'll get an off-shore rep who will tell you it is fixed but, in actuality, didn't do anything. Use a regional bank.

by WF Losers

Too bad a negative number is not an…

Review published ago

Too bad a negative number is not an option. Hands down the WORSE mortgage company on the planet. They should not be in business. We had a property loss and the insurance company sent the check to Wells Fargo and I have had to fight tooth and nail to get funds released. I actually paid for some work out of pocket and now Wells Fargo is holding MY MONEY, REFUSING TO GIVE IT TO ME!!!! They are liars and thives

by Liz Spais

Shocking....40 year customer....now…

Review published ago

Shocking....40 year customer....now have foregin address - demanding I close account but wont let me withdraw my balance - phone help only and hopeless - cannot verify/wire with foreign mobile....duhhhh?....but they know I have foreign address why they are demanding i close!!! Last "help" is to fill out a 4-page form and get US consulate to verify - INCREDIBLE!!!! - DO NOT BANK WITH WELLS FARGO!!!!!

by Jim Culberson

Son unos rateros modifican y manipulan…

Review published ago

Son unos rateros modifican y manipulan las transacciones para q aparezcan pendientes aún después de que los productos ya se enviaron y luego te cobran otra ves lo mismo q gastaste y le echan la culpa al comerciante. Son un total fraude. Me indigna este banco q no se le ah calmado desde 2014 donde hicieron fraude y fueron demandados. Y tuvieron q devolver dinero a mucha gente. Del mismo q robaron.

by Roman

Closing an account of someone passing

Review published ago

Went to the bank today November 15, 2021 to transfer all account that my mother had at Wells Fargo in this past June. Sat with a representative for well over an hour and produce everything they needed including a death certificate. We thought all the account were transferred over then to receive a statement in September that they were closing an account in my mothers name due to inactivity. I called three time, left messages and emailed three times about the issue, I never received a call back. My dad actually went to the branch on Henderson Road in King of Prussia, Pa and was told that he could not closed the remaining account unless he had a paid funeral bill or a court order. The bank said they already had a copy of the death certificate but that was not good enough. I thought that was odd since everyone else (including other bank, federal government and county) excepted this but Wells Fargo would not. They then told him that the funds in that account would be turned over to the state.

by Ed

I was a victim of a zelle scam and WF…

Review published ago

I was a victim of a zelle scam and WF did NOTHING to help me, awful customer service, they even told me to contact the person to get the money back, seriously? Highly recommend to stay away from this bank..

by Rosa Navas-Rivero

Impossible to prove you are yourself

Review published ago

Got credit card offer, signed up, was apparently approved and they did a hard pull on my credit, but then said they couldn't verify my identity, but placed impossible demands on what documents I had to provide (apparently a photo ID and mail I receive at my address wasn't enough). Waste of time and hit on my credit score, for nothing. The things they required make me think they might be scamming people again for personal information, as they did a few years ago and got caught on a massive scale doing it.

by Shay G.

I have been a customer with Wells Fargo…

Review published ago

I have been a customer with Wells Fargo for 16 years. I had filed a claim against the travel booking company "eDreams" in June 2021. This company charged my card for a flight that I never received - when I showed up to the terminal the airline did not have me on the flight manifest. When you look at the reviews for eDreams there is endless amounts of people who have had the same exact issue as I. eDreams sent Wells Fargo a PURCHASE AUTHORIZATION(NOT A FLIGHT CONFIRMATION CODE, NO PROOF OF A TICKET.) which means according to "Visa Guidelines" they lose the dispute and I am on the hook for the flight that I never received from this company. So, my account is currently overdrawn and I refuse to pay for a service that I never received. This was escalated to complaints - complaints did nothing for me and told me the same thing. Really, Wells Fargo? There is NO SHORTAGE of people who have had THE SAME EXACT ISSUE AS ME and I am on the line for this money? There is NO PHONE NUMBER or ONLINE CHAT that works to even get ahold of "eDreams" to request a refund. Wells Fargo provided me with a phone number to request a refund from eDreams and the phone number DOES NOT WORK. I will be closing my account with Wells Fargo if this cannot be resolved.

by Cameron Davis

HORRIBLE

Review published ago

Where do I start, if you are looking to open a business checking account with Wells Fargo, think long and hard. They are absolutely the worst bank that I ever had the misfortune to choose for my companies banking services. They have crippled me in running my company. This has to be on purpose. I have done everything asked of me to conduct banking with my vendors and they have made it impossible to pay thru ACH or wire. In my industry it is very competitive and I need to be able to access the actual money I have in my account to pay my vendors, did I say my money? Actual money. Their employees are completely incompetent. Perhaps if you get people back into the office and not sitting at their kitchen table in their underwear you could actually train them. I will make it my mission to warn as many people as possible to stay clear of this corrupt bank. I should of read the reviews, once a cheat and thief always a cheater and thief. RUN DONT WALK STAY AWAY FROM WELLS FARGO AND THEIR DECEITFUL BUSINESS PRACTICES.

by CC

They canceled our 10 year account…

Review published ago

They canceled our 10 year account without any explanation I do not recommend it at all the credit card is not good I will never open another account with them

by Dayara Abreu

some one use my son's under age account…

Review published ago

some one use my son's under age account and transfer money to some one we don't know, we call the bank and they don't want to refund the money.

by Alberto Berumen

Horrible. Absolute Worst.

Review published ago

Horrible. Removed a line of credit from my mobile view, then charged a $95 annual Fee with $250k in another Account - no notice - while out of the country and ETERNALLY DAMAGED my otherwise PERFECT credit with the annual fee paid 5 days late for last 4 years. Also despite notice of international travel, they cancelled my mortgage payment, state and federal taxes and insurance costing me $6k and my health insurance. Spent 8 hrs on the phone trying to resolve it and can never even get to the credit department. This bank is the WORST and I should file an action I court. I think I will.

by Catherine Chipman

I have used Wells Fargo for the better…

Review published ago

I have used Wells Fargo for the better part of the last 8 or 9 years. I have always thought very highly of my bank. However, I feel as if they use to care more about their customers. I recently had fraud within my account. No big deal it happens they are investigating the transaction(s). I had to cancel my old card and they issued me a new one. They no longer do temporary cards only digital cards. I understand that... However my phone not being a phone that is compatible to the digital phone I can not get our use any of my funds unless the bank is open and I must carry cash. Their was a time when I would have (and did) tell everyone they should use Wells Fargo. How easy they were to deal with and how much they cared about their customers. This has been very frustrating for me. I live on a budget as a single mom. No one plans on something like this happening and to have had more stress added to the situation because of the bank I trust(ed) for many years...My heart is broken to say the least. I wouldn't wish this kind of hassle on anyone. In the world that we live in we constantly go go go anyway no one has the time to deal with the issues that I encountered today. I am not sure if I will stay with Wells Fargo or not. I don't want to leave my Bank... I have a lot to think about after this. I use to feel so confident, and now I just don't know anymore.

by Mary Burns
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Wells Fargo Company & Contact Info

Address:- San Francisco, California, United States
Email:- [email protected]
Phone:- 1-800-556-0605
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