Have had accounts with Wells Fargo for as long as there has been this branch near where I reside. Before that 6-7 other banks, you know, acquisitions, etc. When I learned this bank was ENJOYING a $142 million class action case, I closed my accounts. I really do not have to bank with such a bank as this one. Having tried other banks, found it is just settling for the “best of the worst”. Therefore back with Wells Fargo. Their call center people profess to be professionals, more like thieves to STEAL from you, the customers. Too many questions, the constant YANK. Now a banker is an everyday term, which, for all intense and purposes has lost its meaning, very much like the word harassment. Today, if you ask a question it is interpreted as harrassment, probably communicating with mentally challenged or deranged people. To obtain answers to 2+2 could take a lifetime and even then one does not get an answer. Too many people asking the same questions, a customer repeating himself, herself over and over again, maybe these banks will pay the doctor bills for the larengitis and sore throats the customers get talking for hours on the phone with these ridiculous call center people, who do not know anything. When the customer is IRRATE due to the banks screwup, their people say YOU ARE YELLING, yes we yell, because You at the call centers do not service us, the customers, just ask too many questions to find out how much money we have. None of their business!! Same with retail stores, WE are the CUSTOMERS, the bank is a SERVICE, that means SERVICE your customers. If the employees do not like their jobs get out, find something else. We customers are busy, we are not doing business with these banks to make friends, it is BUSINESS. WE are the CUSTOMERS, SERVICE US or LOOSE US. These call center individuals are doing more harm to the banks than good. I very often hang up on people and call back again to speak to someone else. When I do business, it is a 1-3 trial period, after 3 months I make my decision, yeh or neh. Unfortunately, all these banks function from the same SLEAZY platform, SCREW the customer. Today, a hard choice, which bank? They all STINK, in the final analysis, it is pretty much, “THE BEST of the WORST”, very much like the medical arena, where, now an appointment is an “ENCOUNTER”. DON’T YOU LOVE IT!!