So where do I start? There have been so many egregious situations both my family and myself have experienced with WFB. I also used to work for them, and let me say, they have severely deteriorated since. My parents have had multiple accounts with them since 1974, great credit, no NSF, etc. Someone gave my mom a bad check and WFB refused to reverse the $12 fee they gave her for it, and when she needed to stop a payment on a check herself, they refused to waive the $35 fee. Why? Like they don't already make enough money off of their customers with all of their hidden fees and other extraordinary things they do in secret? So much for being treated better for being a responsible account holder, and so much for customer service!
My story is years long, but one particular instance comes to mind that was mind-blowingly surreal. I was an account holder many years ago, but switched because I (mistakenly) thought a credit union would be better. Not our local one, anyway, so back to Wells Fargo I go. When I went in to open a new account, they noticed I had been a customer before so to make things, "easy" they linked my information from my old account to the new one. I really didn't want this because I knew it was going to be a total cluster; which is exactly what it was. Since she linked everything, I couldn't access my online banking; I had to make 3 separate trips into the branch for them to fix it. Then the new account she opened was some second chance checking (I have no idea why), even though she could see my good standing with the bank before. Because of this, I was unable to make mobile deposits, and whatnot. I asked her if there would be an issue with hold on my paychecks, because its happened before, and she reassured me I would have no issue because....drum roll please...she could see my prior accounts had been in good standing. So, why are you opening up a second chance checking for me?
Anyway, I deposited my first two paychecks through the ATM without issue. The third time I went into the branch because the ATM line was too long. Made my deposit, and everything was fine. Fourth time I went back into the branch to make my deposit and suddenly, the teller has to go get a manager. Great. So now, they want to place a hold on paychecks because of the type of account I have. I explained in detail everything that had happened with this account, and he could not have cared less. He had a thick British accent, which normally I love, but I wanted to shove his right back to England. When I questioned why, if my account was a loser account, my previous deposits through the ATM and the branch had gone through without a problem. His response was this:
Chuckles at me and then says, "well the ATM is not a person."
Deeeerppp, REALLY??? OMG I had no idea. So insulting. So I said that very well may be, but the people inside the branch in which HE MANAGES are most definitely of human origin, and they did the same thing. So if he's so on top of everything, why has all of this garbage happened?
He just looked at me with his big fat doe eyes and said, "maybe you should just go to the ATM."
Well I did. But I have since learned the ATM's will take your check, put up a notice on the screen than they're putting a hold on it, and confiscate it where you can't get the check back at all.
I do not bank at Wells Fargo anymore.