DO NOT USE- HORRIBLE
HORRIBLE EXPERIENCE. I changed GBP to EUR from Heathrow Terminal 5 and they gave me significantly less EUR back compared to GBP. I was quite surprised given that EUR has a higher value. I looked at the exchange rate of the day and I should have received at least an extra 82,88EUR using the lowest rate of the day. I got in contact with them and they were fast in responding but adamant that they had done everything correctly - in which case they just steal from their clients and I wonder how they are still in business. They explained that the sell rate reflects the cost of sourcing the currency and bringing it into our stores (I was exchanging Euros the most common currency at a bureau of exchange in the UK- I didn't quite get this point). They then claimed they have operating and processing costs- only problem is you pay an extra 5GBP fee during all transaction for those cost already and their costs definitely cannot amount to an additional sum of 82GBP I'm going to end up paying from my pocket because this was a business trip and my company didn't accept that I was so many Euros short. It also became a huge hassle between me and my finance department which I really didn't need at work- thanks travelex. I'm waiting from a final response from them but doubt it will be anything positive. NEVER EVER EVER USE them at an airport. Such an incredible rip-off with no interest in making up for their mistake (I'm convinced they gave me the wrong sales rate.) Horrible experience and a huge waste of my time, energy and money. Seriously. Never use it. ONE Bureau de change two days earlier had made a fair exchange and I can't believe I chose Travelex instead.