Travelex Reviews

All the useful information that you need to know before sending money with Travelex!

5 stars based on 5020 reviews

Overview

Travelex has over 1,500 stores and 1,250 ATMs in 28 countries at key airport, seaport, rail, tourist locations. We provide cash and pre-paid cards to over 37 million retail customers each year and every hour, Travelex provides foreign currency to more than 2,000 customers.

Coverage: How many Countries & Currencies does Travelex support?

Travelex User Reviews and Ratings

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DO NOT USE- HORRIBLE

Review published ago

HORRIBLE EXPERIENCE. I changed GBP to EUR from Heathrow Terminal 5 and they gave me significantly less EUR back compared to GBP. I was quite surprised given that EUR has a higher value. I looked at the exchange rate of the day and I should have received at least an extra 82,88EUR using the lowest rate of the day. I got in contact with them and they were fast in responding but adamant that they had done everything correctly - in which case they just steal from their clients and I wonder how they are still in business. They explained that the sell rate reflects the cost of sourcing the currency and bringing it into our stores (I was exchanging Euros the most common currency at a bureau of exchange in the UK- I didn't quite get this point). They then claimed they have operating and processing costs- only problem is you pay an extra 5GBP fee during all transaction for those cost already and their costs definitely cannot amount to an additional sum of 82GBP I'm going to end up paying from my pocket because this was a business trip and my company didn't accept that I was so many Euros short. It also became a huge hassle between me and my finance department which I really didn't need at work- thanks travelex. I'm waiting from a final response from them but doubt it will be anything positive. NEVER EVER EVER USE them at an airport. Such an incredible rip-off with no interest in making up for their mistake (I'm convinced they gave me the wrong sales rate.) Horrible experience and a huge waste of my time, energy and money. Seriously. Never use it. ONE Bureau de change two days earlier had made a fair exchange and I can't believe I chose Travelex instead.

by Effimia

DO NOT USE- HORRIBLE

Review published ago

HORRIBLE EXPERIENCE. I changed GBP to EUR from Heathrow Terminal 5 and they gave me significantly less EUR back compared to GBP. I was quite surprised given that EUR has a higher value. I looked at the exchange rate of the day and I should have received at least an extra 82,88EUR using the lowest rate of the day. I got in contact with them and they were fast in responding but adamant that they had done everything correctly - in which case they just steal from their clients and I wonder how they are still in business. They explained that the sell rate reflects the cost of sourcing the currency and bringing it into our stores (I was exchanging Euros the most common currency at a bureau of exchange in the UK- I didn't quite get this point). They then claimed they have operating and processing costs- only problem is you pay an extra 5GBP fee during all transaction for those cost already and their costs definitely cannot amount to an additional sum of 82GBP I'm going to end up paying from my pocket because this was a business trip and my company didn't accept that I was so many Euros short. It also became a huge hassle between me and my finance department which I really didn't need at work- thanks travelex. I'm waiting from a final response from them but doubt it will be anything positive. NEVER EVER EVER USE them at an airport. Such an incredible rip-off with no interest in making up for their mistake (I'm convinced they gave me the wrong sales rate.) Horrible experience and a huge waste of my time, energy and money. Seriously. Never use it. ONE Bureau de change two days earlier had made a fair exchange and I can't believe I chose Travelex instead.

by Effimia

The rate that I got for travelling to…

Review published ago

The rate that I got for travelling to Bali is embarrassingly poor. 25% worse than just using my standard bank card. I exchanged some money just for immediate use in case l needed some for tips at... if it was 18000 to the GBP then maybe I wouldn't bat an eye (bank exchange around 19000-20000) but they gave me 14000! Sick! I will adjust my rating if they stand by their promise to refund at the same rate at which I bought at.

by Jon Stubberfield

The rate that I got for travelling to…

Review published ago

The rate that I got for travelling to Bali is embarrassingly poor. 25% worse than just using my standard bank card. I exchanged some money just for immediate use in case l needed some for tips at... if it was 18000 to the GBP then maybe I wouldn't bat an eye (bank exchange around 19000-20000) but they gave me 14000! Sick! I will adjust my rating if they stand by their promise to refund at the same rate at which I bought at.

by Jon Stubberfield

This is a seamless way to transport…

Review published ago

This is a seamless way to transport your money and so simple to use. I recommend Travelex cards and services to all my friends thinking of traveling abroad!! Love it!!

by BAS

This is a seamless way to transport…

Review published ago

This is a seamless way to transport your money and so simple to use. I recommend Travelex cards and services to all my friends thinking of traveling abroad!! Love it!!

by BAS

Shaheba is really nice and…

Review published ago

Shaheba is really nice and patient,really help us a lot.

by Han Mu

Shaheba is really nice and…

Review published ago

Shaheba is really nice and patient,really help us a lot.

by Han Mu

No fee return Garentee that doesn’t exist!

Review published ago

I wouldn’t even give them a one star if I could. Exchanged 116 US dollars because they had a return money garentee. If you brought back all the exchanged money within 30 days , they would exchange it back for no fees. So when I returned in 5 days, they gave me back 79.00 dollars! Nice no fee return garentee!!!!

by Mark McMacken

I was surprised how easy and safe it…

Review published ago

I was surprised how easy and safe it was to do. I definitely would preorder my euros again with Travelex.

by KATHRYN

Difficulty adding money to the card.

Review published ago

Difficulty adding money to the card. Some staff were wonderful but some staff gave incorrect information resulting in me calling 8 times the day before our departure. China is not an available currency on the multi cash passport, the first staff member I spoke to told me that it was resulting in me adding all of our spending money on to the card.

by Jo

Travelex was great

Review published ago

Travelex was great - order, pay, delivery to my front door...thank you

by Terry Ross

Easy to use website

Review published ago

Travelex made the whole process of obtaining foreign currency so quick and easy. Liked that there were no fees involved. Can't go wrong using Travelex.

by Linda Chevraux

This is the 7th time I have used…

Review published ago

This is the 7th time I have used Travelex. It makes traveling much more convenient , is easy and efficient.

by Jennie

Reasonable rate on currency conversion…

Review published ago

Reasonable rate on currency conversion to Euros. I was not comfortable with delivery to my door with nobody home, so I picked up in Austin at the Barton Creek Mall. It worked, but was a 50 Mile drive right through Austin traffic. Would love a closer drop point. How about a bank?

by G Tegg

The money came as stated on the invoice

Review published ago

The money came as stated on the invoice

by Roberta Musselman

Won't exchange UK pounds...

Review published ago

Won't exchange UK pounds... Abu Dhabi branch would not accept UK pounds tonight and exchange for UAE Dirham...sorry very dissappointed and will never use them again.

by Clare Biddle

Unfortunately Dominic

Review published ago

Unfortunately Dominic, your representative at the currency exchange service in Mission Viejo, California didn't understand Northern Ireland pounds sterling, is still pounds sterling and refused to take my money, Incredibly disappointed that a representative of yours who works in currency exchange doesn't understand currency, I think extra training or a review procedure should be in place to help your employees.

by Mike O'Sullivan

Racial profiling

Review published ago

Partner was sent money via Travelex from the Philippines, and went to pick it up at Amsterdam Central, she supplied her passport and tracking number. She was then asked to come to the back room, without being told why. It turned into a 15 minute interrogation as to why she was being sent money, what she needed it for, where was she staying and who was she staying with. This is completely unacceptable. Are Travelex the police? Border security? Talk about racially profiling.

by Kingsley G

Do not use

Review published ago

Didn’t tell me the rate I was getting and gave me a rate of 0.20 less than advertised Didn’t tell me I was paying for buy back service that I didn’t need. Completely scammed. Complaints team useless Will be contacting ombudsman

by RACHEL SOUTHWORTH

Easiest and quickest way to convert…

Review published ago

Easiest and quickest way to convert money.

by Christina

Great experience !

Review published ago

We exchanged money at the Philadelphia International airport. Great rates, friendly people and fast service. Thanks again !

by Mike karpiak

Rates on Prepaid Moneycard at Newark Airport

Review published ago

Buying a Prepaid Moneycard at Newark Liberty Airport Terminal B near gate 67 on 18 September proved to be an expensive mistake. Not only does this outlet not display the Forex rates on a board, but they offer a $40 rebate online for new customers without providing the web address in the paperwork! The exchange rates used for a cash and card transaction were very unfavorable. On TAP the airline offered rates of .857655, 2 hours after Travelex charged me .7089 €/$. At Lisbon Airport arrivals the rates at two different vendors were identical to each other and much better than Travelex, namely .801€/$ + €5 commission The money I spent with Travelex, namely $1253.41, is worth €1003.98 less €5 in other words €998.98 but Travelex delivered €885, which means Travelex overcharge by €(999-885)= €114 or 11.4%!

by Adrian Kemp

Terrible

Review published ago

Terrible. I loaded $ on my card 2 days ago and travelled to Spain and can’t access my money was told my card was blocked and I can’t eat. I wish you had a zero rating.

by Nicholas Trenticosta
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Travelex Company & Contact Info

Type:- Private limited company
Established:- 1976
Address:- Travelex Currency Services Inc.
122 East 42nd Street
Suite 2800
New York, NY 10168
Email:- [email protected]
Service Info:- 516-300-1622 (or 877-414-6359)
Founders:- Lloyd Dorfman
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