I've never come across such an incompetent entity in my lifetime! I have used Western Union, Moneygram and WorldRemit without issue.. however, hold and behold, the customer service representatives at Ria Money Transfer are the epitome of nescience.
So- my transfer was cancelled because upon calling up, I answered that I had not met (in person) the individual I was transferring the funds to. Here is a word of advice, if you want your transfer approved- just lie and say you've met the person! Maybe they should make it clear on their website, that a prerequisite to transferring the funds is having met the person face to face?
Ria Money Transfer is stuck in the 15th century.
Someone should remind Ria that we live in a global economy. Here is hoping their incompetent parent company doesn't purchase Moneygram, otherwise that is one less reliable option for world-wide remittance.
PS: The transfer was paid via bank deposit, no risk whatsoever to Ria Money Transfer of chargeback or return of funds if the "transfer went wrong"! But hey, Ria thinks you're an infant and require parenthood from their untrained customer service representatives! Now I have to wait 10 days for a refund- if not received, I'll be sure to file a complaint with the banking ombudsman- that way this incompetent organisation will face penalties for wasting my time!
Stick with Western Union and Moneygram, however cease using Moneygram if Euronet Worldwide, Inc succeed in their takeover bid, your only option will be Western Union and WorldRemit!