Reviews of Ria Money Transfer Company

7.6 score based on 697 reviews

Send Money To Rate
USD PHP ₱ 48.58
USD MXN $ 18.64
USD INR ₹ 63.72

Overview

A international money wire transfer service that includes a reach of more than 316,000 locations in 150 countries.The service allows customers to transfer money to and from more than 4,000 of its stores. Ria participates in multiple financial services, including, electronic bill payment, mobile top ups, prepaid debit cards, check cashing, currency exchange and money orders. Why you should choose Ria for money transfer ?
  • Send money the easy way
  • Effortless payout options
  • No more long lines and crowded places
  • Good TrustPilot Reviews

Coverage: How many Countries & Currencies does Ria support?

Ria User Reviews and Ratings

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Tried to send money to Dominican …

Review published ago

Tried to send money to Dominican Repúblic....Something I has done sometime ago with Ría. This time they canceled the transfer and said the risk was too high. WTH

by Del Holt

Tried to send money to Dominican …

Review published ago

Tried to send money to Dominican Repúblic....Something I has done sometime ago with Ría. This time they canceled the transfer and said the risk was too high. WTH

by Del Holt

RIAMoneyTransfer.com: Not quite there yet

Review published ago

RIAMoneyTransfer.com: Not quite there yet I live in NY and my wife and I were trying to send money to the Dominican Republic which we already do monthly via Xoom.com but lately their fees (as well as USD to DOP exchange rate) are just not competitive. Like any company that's grown enough and captured ample marketshare, service and value go down. So we figured we'd give Riamoneytransfer.com a try. In short, you get what you pay for (or don't pay for in the case of these smaller players like Ria) and in our case we were never able to complete even our first transfer. Here's a summary; 1. The whole signup, initial bank verification process took four days. Waaaayyy too long. 2. Once we had verified our bank account using Ria's verification process (two micro deposits to our bank account), our first transfer failed. We received an email from their security dept. asking we call them. 3. OK, we called and the young man in Ria's security department asked all the usual questions to identify us. Then started asking what we were going to use the money for and when was the last time we traveled etc. Another poster mentioned it seemed really invasive and personal and I agree. Especially, "What are you going to use the money for?" HELLO? Of course there's all the US anti-money laundering laws now in effect but with other transfer services it was always about verifying the sender and recipients are legitimate (e.g., the Identity of person, whether they were a US Citizen/legal resident, whether they were the owners of the bank accounts etc.), not what you were going to spend your money on. The conversation had the feel of the guy we were talking to making it up as he went along. 4. The representative wasn't even aware of their own bank verification process using the two micro deposits. I tried to explain that they already verified my bank account but it was no use, he just didn't get it. Maybe a trainee or someone new but if so, that alone is telling about their internal processes that they would let loose someone who wasn't fully versed on their own internal processed. 5. In the end, he said I could send him a copy of my photo ID, passport with stamp of the last time I traveled to the Dominican Republic (not sure how this verifies a bank account-especially for people who don't travel), picture of my first-born, a bunch of other stuff etc! At this point I had serious concerns about Ria from this conversation as well as from other reviews on the internet that essentially said the same thing. Alternately, he said I could try to find a Ria storefront and bring in cash. He said if I brought cash into one of their physical locations he said it wouldn't be a problem. While I think that's a nice convenience, I'm not going to travel to Washington Heights, NY NY to visit one of their storefronts and then go walking with a bunch of cash etc. so I declined and will probably just stay with Xoom.com for now. ***The takeaways....? **** While Ria may offer slightly lower rate than Xoom there's a reason for it. They're not on the same playing field yet. Service-wise and sophistication of their transfer process seems to lag the other players such as Xoom or Western Union by a considerable margin. Everything I experience indicated the transfer would take [at best], days. Xoom (and I assume, WU) does it in minutes. There's clearly a big difference in the infrastructure Ria has in place vs.the other guys which probably accounts for the lower rates (it makes sense, lower infrastructure/overhead costs = lower rates). In the end, I don't have enough trust in Ria from the experience to make the switch. They're still trying to find their footing and the whole experience made me feel like so many decisions are done ad hoc and the processes still manual. Once they get themselves established and their processes smoother, maybe, but not today. BTW, while I mentioned Western Union in this post, I can't really vouch for their service as I've never used them. Their rates are WAY higher however as they've been around forever I assume they've got things down too. Hope this review helps.

by Jim W (New York)

RIAMoneyTransfer.com: Not quite there yet

Review published ago

RIAMoneyTransfer.com: Not quite there yet I live in NY and my wife and I were trying to send money to the Dominican Republic which we already do monthly via Xoom.com but lately their fees (as well as USD to DOP exchange rate) are just not competitive. Like any company that's grown enough and captured ample marketshare, service and value go down. So we figured we'd give Riamoneytransfer.com a try. In short, you get what you pay for (or don't pay for in the case of these smaller players like Ria) and in our case we were never able to complete even our first transfer. Here's a summary; 1. The whole signup, initial bank verification process took four days. Waaaayyy too long. 2. Once we had verified our bank account using Ria's verification process (two micro deposits to our bank account), our first transfer failed. We received an email from their security dept. asking we call them. 3. OK, we called and the young man in Ria's security department asked all the usual questions to identify us. Then started asking what we were going to use the money for and when was the last time we traveled etc. Another poster mentioned it seemed really invasive and personal and I agree. Especially, "What are you going to use the money for?" HELLO? Of course there's all the US anti-money laundering laws now in effect but with other transfer services it was always about verifying the sender and recipients are legitimate (e.g., the Identity of person, whether they were a US Citizen/legal resident, whether they were the owners of the bank accounts etc.), not what you were going to spend your money on. The conversation had the feel of the guy we were talking to making it up as he went along. 4. The representative wasn't even aware of their own bank verification process using the two micro deposits. I tried to explain that they already verified my bank account but it was no use, he just didn't get it. Maybe a trainee or someone new but if so, that alone is telling about their internal processes that they would let loose someone who wasn't fully versed on their own internal processed. 5. In the end, he said I could send him a copy of my photo ID, passport with stamp of the last time I traveled to the Dominican Republic (not sure how this verifies a bank account-especially for people who don't travel), picture of my first-born, a bunch of other stuff etc! At this point I had serious concerns about Ria from this conversation as well as from other reviews on the internet that essentially said the same thing. Alternately, he said I could try to find a Ria storefront and bring in cash. He said if I brought cash into one of their physical locations he said it wouldn't be a problem. While I think that's a nice convenience, I'm not going to travel to Washington Heights, NY NY to visit one of their storefronts and then go walking with a bunch of cash etc. so I declined and will probably just stay with Xoom.com for now. ***The takeaways....? **** While Ria may offer slightly lower rate than Xoom there's a reason for it. They're not on the same playing field yet. Service-wise and sophistication of their transfer process seems to lag the other players such as Xoom or Western Union by a considerable margin. Everything I experience indicated the transfer would take [at best], days. Xoom (and I assume, WU) does it in minutes. There's clearly a big difference in the infrastructure Ria has in place vs.the other guys which probably accounts for the lower rates (it makes sense, lower infrastructure/overhead costs = lower rates). In the end, I don't have enough trust in Ria from the experience to make the switch. They're still trying to find their footing and the whole experience made me feel like so many decisions are done ad hoc and the processes still manual. Once they get themselves established and their processes smoother, maybe, but not today. BTW, while I mentioned Western Union in this post, I can't really vouch for their service as I've never used them. Their rates are WAY higher however as they've been around forever I assume they've got things down too. Hope this review helps.

by Jim W (New York)

The Transfer from bank account is very …

Review published ago

The Transfer from bank account is very slow. I am not sure why it takes that long. The money is usually withdrawn from my account on day 2 of the transfer and the receiver can only get the money on day 5 of the transfer. The receiver get paid 3 days after Ria collected the money. The receiver supposed to get the money exactly the same day or before you withdraw the money. Even after doing multiple transfer from bank account it takes forever for the money to be available. I did a transfer on Monday. Ria withdrawn the money on Wednesday and the Money was available for pickup only on Saturday. Try the same with moneygram and you will see.

by Ibrahim B.

The Transfer from bank account is very …

Review published ago

The Transfer from bank account is very slow. I am not sure why it takes that long. The money is usually withdrawn from my account on day 2 of the transfer and the receiver can only get the money on day 5 of the transfer. The receiver get paid 3 days after Ria collected the money. The receiver supposed to get the money exactly the same day or before you withdraw the money. Even after doing multiple transfer from bank account it takes forever for the money to be available. I did a transfer on Monday. Ria withdrawn the money on Wednesday and the Money was available for pickup only on Saturday. Try the same with moneygram and you will see.

by Ibrahim B.

Transfer works

Review published ago

Transfer works, I've transferred money a few times. but if any issues, Customer service sucks, not polite, ends call even before you explain you case and your money is in the air. Good bye Ria

by John P

Transfer works

Review published ago

Transfer works, I've transferred money a few times. but if any issues, Customer service sucks, not polite, ends call even before you explain you case and your money is in the air. Good bye Ria

by John P

It's excellent

Review published ago

It's excellent! So far it's the cheapest way send money abroad they only charge $2 for sending up to $999 and its free if its $1000 above. Its super fast easy and super safe . I recommended it to my friends and family and I received $20 amazon GC every refferal I gave. Juts wait for few days/weeks before the GC arrives its super awesome

by David

Worst service.Be careful before sending …

Review published ago

Worst service.Be careful before sending the money through this service.Poor response.Poor Customer service.

by Muthiah Nachiappan

Ria Money Transfer - Referral program of RiaMoneyTransfer may be a spam. Beware.

Review published ago

I have been referred by my friend.She didn't receive any referral bonus. They said that they can't give her any referral bonus as I didn't use the link which she has sent. I did use the same link but still their system says that I haven't used it. Second, I have referred my friend and he said he clicked on the link and signed up and sent money 1.5 months ago as well. He said that the money took 10 days for it to go to his recipient's bank. Even after he transferred 1.5 months ago, I didn't receive any referral bonus. Upon calling and emailng them, they said they have emailed to the referral department and would hear from them in 2-3 days. Upon asking after 5 days, they said that they didn't hear anything from referral department. Upon asking she said that they don't know when they will respond as they should respond within 2-3 days and didn't respond. Upon asking how can I get my referral bonus, she said we need to wait till the referral department informs them about their decision. They don't know when they will hear and cannot give any timeline.They play with us and don't pay even the referral bonus even after we refer a friend. Review about: Ria Money Transfer. I didn't like: Cheated on referral fee.

by Shashi Velma

Worst customer service

Review published ago

They are rude.. very rude.. they block the receiver account for no reason. Fools, they make no sense.

by Holy Mary

sending money ,

Review published ago

I am trying to send money from Germany to ghana but is not working out ,can you please send me your help line in Germany so that i called them to find out or their email address /.

by Berni

Referal program doesn't work

Review published ago

I referred my friend to Ria money and he transferred money by registering from my referral mail. I did not get any referral bonus. I raised customer service request and it is not solved even after 10 days.

by Arun Prasad Mandava

Better Rate and Trust able Service

Review published ago

I have been using Ria! for last two years, Their giving better rate and it transfer with in a day itself. I would recommend to friends!!

by Subramaniyam

Trust Worthy

Review published ago

Rates are better and once you make your Transfers regularly you get your money sooner than the regular time. RIA trust you and you need to trust them. Would suggest to give more better rates for regular customers :)

by Vivekanandan Thanigaivel

Signing in online

Review published ago

I tried to sign in online and was told my account was locked out. I called the number for this to be fixed and the representative advised that the account will remain locked. I asked her why and she said she cannot tell me. How am I to fix this problem if I do not know the reason. What could be the reason

by Tiff

Money still not credited

Review published ago

I have transferred money to my India account and the status is showing as send to agent but did not credit to my India account. I don't know why my money is not credited even after a week of the deadline date. Hoping to receive a response soon and get my money back.

by Avinash Kasat

Super Slow

Review published ago

The whole point of using an online service is to save time--not to create a time consuming event. Why does it need to take 3-4 business days for the money to get to its destination--when it was already taken out of the bank originating the transaction? Are they really checking for money laundering OR actually using the money themselves for....??

by Natalie Bobadilla

Not working website

Review published ago

Just unacceptable. Trying to send money for 2 days and it doesnt work. You guys should fix this problem otherwise you will loose a lot of customers. Grrrrr

by Adja

Disappointed

Review published ago

I will update once i get in touch with Ria. i just send money this morning. i did verify my bank account. did everything needed. i then receive a message stating that For us to complete your security review and get your money transfer moving forward, we need a couple more pieces of information. Please call Ria at 1-866-470-4389. i have called this number 1000 times it keep saying you have reach transaction department.... choose from the following option, if you are a customer press 1 an agent press 2. after pressing 1, it said you have reach transaction review department, this call may be monitored for quality purposes.. our business ours are blaablaablaaa. Im calling withing the stipulated busines hrs from 6am to 8pm. the calls keeps ending no one to speak to... i dont know if it was a mistake sending money with Ria because I also send with moneygram. A friend introduce and am a bit disappointed. My husband was like dont send through people you cant communicate with. you can't even email them, not to call them. i even tried their help number 8774431399 and call keeps ending. i did send a huge sum of money and pretty scared. So I finally got in touch with RIA . I was told by phone and email that it was going to take 3 business days (March 3) for the transaction to be completed (money to reach the destination).. It never did. On March 7th 2017 at 4:32 am I received an email from RIA saying the transaction is completed. I was like finally, at long last.... but to my surprise I called the destination after 6 hrs and was told there is no money in the bank account. I then called RIA talked to three different people no one was able to answer my question. I was then transferred to compliance department its took 59 minutes 23 second, then one of the customer personnel Vicki picked up, i was very upset but she did a great job to calm me. she insisted the money has been deposited to the account per their records. she then asked me to get a bank statements from the destination account. so i will be doing that tomorrow. so currently, i dont know where my hard earned dollars are or which group is telling the truth, whether RIA or the destination bankers. will update once i get my money. but good job to Vicki. but honestly i do not think i will be sending money through RIA.

by Felicity

The fastest and cheapest way to send money around the world

Review published ago

Better than Western union and Moneygram, and definitely way cheaper!

by Oualid Jniyah

Ria Money Transfer-Fast ,Best rates, good customer support

Review published ago

Ria Money Transfer-Fast ,Best rates, good customer support Please use my link and make sure you are sending 100 $ at least.you will also get gift card. http:// mbsy.co /riafinancial/25172374 please remove spaces

by Naresh Bahety

Peor Servicio de Envio de Dinero / Worst Money Transfer Service

Review published ago

Envie dinero a Colombia a través del servicio online de ria money transfer y ha tardado a la fecha 6 días hábiles. Un giro que por otras compañias tarde horas cuando mas 1 día. La compañia no da razón de la tardanza, dicen que estos son los tiempos que manejan. Juegan con tu dinero. Imaginate en caso de una emergencia. No te dejes engañar porque ofrezcan una mejor tasa BEWARE! worst money transfer service ever. It takes more than a week to complete your money transfer while the company do whatever they want with your money. At customer service (when your call get thru) nobody can't explain why it takes so long and they use wrong information to justify the delay. Don't use this company

by Claudia Delgado
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Ria Discount and Offers

All Countries
Complete your first money transfer with Ria and get a $10 Amazon Gift Card

Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card

Pay Out Options

Bank
Cash
Home Delivery

Service Mode

 Online

Exchange Rate Type

Fixed

Ria Company & Contact Info

Type:- Money Transfer Company
Established:- September 1, 2012
Address:- 511,
16th Street Suite,
510 Denver,
CO 80202
USA
Service Info:- 1-877-443-1399
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