I want to explain my experience to alert anyone to stay away from this unprofessional company.
On the last transfer I sent an amount higher than usual and Ria told me the recipients bank could not receive that much and the transfer was placed under review. I found out that the recipients bank made no such claim to Ria. I later learned that it was Ria who could not process that amount, as they have a 1500 USD per transaction policy. Instead of telling me they blamed the bank of the recipient.
They then started a process to refund my money as they could not process it, only after they took my money did they inform me of this. After all this my account was also blocked by Ria because I could not prove I had met the recipient in the past, even though it wasn't a requirement to have met them before. As of now I can't send money to anyone because of the fact I did not provide proof to meeting one person.
Stay away from Ria. Use a professional service with good communication and reasonable policy.