WARNING! DO NOT TRUST THIS COMPANY! this company practices false advertising. recently a transaction was made that was put on hold pending review. on its webpage the company states that funds are to be received in 5 minutes (supposedly within 15 minutes); however over 24 hours have passed and the transaction still appears as pending. When contacting customer service, they said that the transaction was pending verification of order and that it was being processed by their order verification department (a mysterious department indeed). received an email from said order verification department stating that "Your account has been put under review for security purposes." the email also stated that if one wishes to reopen the account that a photo of the account's owner needed to be sent together with a scan of an id card. after contacting the company's customer service i was able to speak to various representatives both in English and Spanish. they attended us well and informed that because it is a first time transaction that the order needed to be verified and that it will take up to 12 hours to process. i tried contacting the very order verification department and a very rude obnoxious representative by the name Justin spoke to me. this man was dishonest and not professional at all. although the account's owner was on the phone, he still required that the company calls her directly at her cell number in order to verify the account information. however as i informed him, a previous department had already verified that she was the account's owner by asking her a series of questions including her home address and name of the person receiving the funds. nonetheless this Justin closed the phone and never called us back. this somewhat dark unknown company is not like others that do same business of transferring money overseas. other companies like remitly.com and xoom.com (a paypal.com company) and paypal.com do not delay processing transfers that long. it is inexcusable and outrageous the company's long delays in transferring money. online at riamoneytransfer.com when customers are placing an order their webpage states that if you pay using a debit card (which carries a $5 fee) the transaction will take approximately 15 minutes or less. But clearly that is not true. if we had known that this company would be delaying sending funds overseas, we would surely never have performed any business with this company. personally i would have sent funds using remitly immediately! remitly is a better company that is secure and whose transactions online are done in 5 minutes or less. we opened a new account with riamoneytransfer.com only because it had advertised itself as being a good company that also provides a welcome bonus of $10 for first time customers. we have yet to see if such a bonus is awarded. they also advertise that anyone can refer persons to their company and after they have opened an account and placed the first order, the person referring them will receive $20 in the form of an amazon credit received via email code. again one has yet to see if they will fulfill such promises. i think that although the company is legal, it delays too much in processing transfers of funds. i also believe seriously that they profit in delaying orders. so if you have an emergency and need to send money fast so that someone overseas may receive it right away, YOU SHOULD NOT USE THIS COMPANY RIAMONEYTRANSFER.COM. save your headaches and avoid the troubles, instead go elsewhere. Google up "best online money transfer companies" and find out which one is right for you. Again remitly.com and xoom.com and paypal.com are better choices. With paypal you can send funds via friends and relatives and pay no fees (although such transfer is not protected by paypal's anti-fraud guarantee of up to $2000; paypal only protects purchases up to $2000 and not funds sent via friends and relatives according to company's statement). remitly has lower fees ($3.99 per transaction) than riamoneytransfer.com ($5). however i did find that riamoneytransfer.com offers more money than any of the other companies mentioned. Google up the exchange rate going for the country you are sending money to. riamoneytransfer.com will give you a higher percentage of funds but at the expense of having to wait a long time for the transaction to be finalized, and if it is ever completed. online i have read many negative reviews of customers who were forced to cancel their transactions with riamoneytransfer.com. Nevertheless, we had thought that this company riamoneytransfer.com would process funds right away within minutes (as remitly and paypal do), but we were wrong. Consequently, we had told our relative overseas to go to the bank to pick up the funds and she lost time, energy and money because the funds were not yet available. To this day September 5, 2017 funds are still not available and the order just shows as being pending. Yesterday another customer service representative of riamoneytransfer.com says that by the end of the day the funds will be available, meaning that we must wait until at least 12 hours have passed. Very stressful and inconvenient! After waiting more than 24 hours i am now forced to call the company's customer service a fourth time to see what will be done on their side. My honest advice is that people "should not do business with riamoneytransfer.com." Again this company engages in "false advertising and abuses its customers". I give this company 1 star only because they did have an attentive customer service that responds to calls. But i really wish i could give them 0 stars. Just that their process of sending funds is too tedious too stressful and too long. Seriously someone should file proper complaints against riamoneytransfer.com with the government authorities like the Attorney General's Office, the Better Business Bureau, and Department of Consumer Affairs, and local politicians council members and senators. Perhaps their offices can investigate this strange untrustworthy company called riamoneytransfer.com (A Euronet Worldwide Company). They have held our money and now we can't send to a relative overseas. Certainly, this will be the last time we do business with it ever. I hope this information was helpful to someone.
Below you may some basic company information for those needing assistance:
ORDER VERIFICATION DEPARTMENT
Ria Money Transfer