Let me start by saying that I've used this dreaded company for over 5 years now, (was just complacent to find someone else, thought why fix it when it ain't broken). So here it is these guys suck @ whatever they do.
Recent Experience : Tried to send money a week back and lo and behold they wanted all kinds of new information starting with my income (Don't know how that matters), year's of stay in remitting county(Again doesn't matter), sex, occupation etc ..(All immaterial) and finally driver's license # (Intrusion of privacy) and here is the fun part that they want a scanned copy of it. Now I try uploading it almost every format they accept and unable to do it and keep getting error message of incorrect file format. So as a regular use I write to 'em 'bout it(I include a copy of my license and a screenshot of the error message) and they send a response of 48hrs time to fix it(also that I communicate with them using the registered email) and then respond stating they are trying to contact me on my phone # and it goes into voice mail and that I need to provide a working #(This seemed re$arded as they could leave me a voice message but didn't understand why though), so I replied back to 'em stating why do u even need to talk to me as you ask me to communicate thru the mail and also that you have a copy of my driver's license and the screenshot and why don't u just upload it yourself in the background and save me the trouble. I even called and spoke with some Jerk who was a condescending F$ck why didn't have a clue on what I was talking(Guess they don't put notes) and so after I explain the whole ordeal his response was that I have to upload the needed document in order to proceed when I was trying to tell him that I'm unable to upload and hence I was calling and still he insisted on me trying to do it again (Which I've tried multiple times and failed), I kinda got tired of speaking to him after realizing it's they don't understand the sense of urgency as he didn't even offer to give me a solution or put me to his supervisor and then I hung up asking them not to call me ever. Next I get a response to my email a fourth time from the same guy "Augustine Lobo" saying "We regret the delay in our response and the inconvenience.We are following up on your case with the appropriate team and shall update you at the earliest. Your patience and trust in us would be highly appreciated." I realized they copy and paste pre determined responses, nobody absolutely cares or has a clue when you call 'em as you have to repeat the whole issue again, and the person who replies to the email probably is instructed to keep buying time. What I didn't understand was ....
1. They have a copy of the required document (Emailed it twice as attachments 2 diff ones.)
2. common sense made me think can he/she get with a supervisor or IT dept and just upload that rather than asking me keep trying to upload it inspite of me getting an error message.
3. Not one time I got a feeling that I as a loyal customer was not appreciated for my business, apologized to for their incompetence an lack of internal communication.
4. It's been a week and they don't seem to get the sense of urgency that a customer is trying to send money overseas and it could be for a medical emergency, some dire need, a family catastrophe and all we are doin' is asking the customer to wait and keep buying time.
Afer all this I looked up online for remit3India's reviews and saw a 2 star and understood that the company sucks on every aspect, Customer service is terrible, no escalation of any sort. I had to write this detailed reveiw so that another person doens't get blinded and brainwashed in using their services.
I hate to Give 1 star as they don't deserve even that and there is nothing worse to give 'em. They are a bunch of F$cking useless ar$ehole Sc%mbags who are getting paid to dilly dally, pass on the buck and repeat their non helping responses and make you run from pillar to post. Please do youself a favour and use other services like remitly etc .... who actually give you a better rate and faster deposit time and better customer service.
An extremely disappointed Customer.