Post Office Money Review- Offering Money Remittance to UK Residents 2023

2 stars based on 1774 reviews

PostOffice Review by Exchange Rate IQ

Overall rating
8.5 /10

There are multiple money remittance companies in the UK which offer their services across the globe at low fees and best exchange rates. But the UK government is also providing its services in the sector with Post Office which offers its online as well as offline transfers. So, the experts of Exchange Rate IQ have researched in the company to provide an unbiased and independent review on it.

Post Office Money is an international payment service provider which is providing its services in various ways. The company is in a long-term partnership with TTT Moneycorp Ltd through which it offers online transfers. It is also providing its services through MoneyGram, under which they have various branches and one can send the funds through cash or debit card. Some of the benefits of using Post Office Money are:

  • Worldwide Reach
  • Multiple Transfer Options
  • Offers Travel Cards to Travellers

Review of PostOffice :

Post Office Money is one of the largest retail networks and financial services chain having over 11,500 branches nationwide as well as 47 million transactions per week. The company offers various services including mail & retail, financial services, government services and telecoms. In money remittance, it offers two types of transfers, one is online transfer and the other is Post Office Transfer via MoneyGram Money Transfer.

Post Office Money International Payments

These are the online transfers offered by the company which can be completed using the UK registered bank account, debit or credit card. If you are transferring the funds above £20,000, you need to speak with the customer service team.

Here, you can set regular payments so that they take place weekly, monthly or any period that suits you. For this, call on 0800 180 4809 and the specialist team of the UK Post Office will set this up for you.


Post Office MoneyGram Money Transfer

This is an offline transfer, but offer instant transfers over 350,000 locations worldwide. The customer who wants to use this service has to visit the nearest MoneyGram branch with their ID proof, fills the send form and hand it at the counter. This helps in making the transfer quicker. It also offers MoneyGram Plus card to the customers who repeat the transactions to make it faster and easier.

The Post Office MoneyGram accepts cash and debit card for making payments. It also offers that you want to pay fees separately or includes in the total amount you have paid. You can locate the Post Office MoneyGram branches here.

 

On customer support, the company does not offer 24*7 customer assistance; one can call them in the business hours or either can send the query through email.

The company has the best privacy policy and offer highly secured transfers, and therefore, we rate it 8.5 out of 10 for its overall money transfer services.

Pricing : How much does PostOffice cost?

8 /10

UK Post Office Money Transfer Fee

The company does not charge any fee for an international payment; however, there will be a mark up in the exchange rates, which will be still better than many of the banks.

Post Office Money Exchange Rate

The company offers mid-market prices depending on the amount you want to send and the country you are sending funds to. You can see the exchange rates at the Post Office International Payments calculator here.

 Any Other Fee

  • If you transfer the funds through any card, then you may impose some additional charges.
  • If you make transfers through SWIFT Network, it may result in additional charges. (The SWIFT network is a common way for banks to process international payments, and involves several banks working together to move money to the right account.)


So, we rate Post Office Money 8 out of 10 for its pricing policies and exchange rates.

Transparency: Does PostOffice have any hidden fees?

9 /10

Post Office Hidden Fee:

The company does not charge any hidden fees. The amount which will be shown to you on the transaction page will be received by the beneficiary. At the same time, it also locks the exchange rates once you start the transaction.


Post Office Money Tracking Details:

The company offer tracking details on the dashboard of the users. So, those who have to track the transfer need to log in and look after where the money has reached.

Therefore, under the transparency head, we rate it 9 out of 10.

Transfer Speed: How long does it take to send money through PostOffice?

8/10

The transfer speed of your money depends upon which service of Post Office Money Transfer you are using.

Post Office MoneyGram Transfer

The transfer through MoneyGram takes a few minutes before they are available to the recipient. So, it is an instant and fast transfer service of it. Although, this service is might charges an extra fee for transferring funds faster.

Post Office International Payments

This is a bank account transfer, which takes at least 3 working days to land the funds in the recipient’s account.

So, on its transfer speed, the experts of Exchange Rate IQ give it 8 out of 10.

Coverage: How many Countries & Currencies does PostOffice support?

8/10

Currencies Supported by Post Office International Money Transfer

From the Post Office MoneyGram service, one can send money to over 200 countries from its branches. But if you want to do the online transfer, then the company is offering the following currencies either you are doing a business transfer or personal transfer:

UAE Dirham Danish Krone Israeli Shekel Mexican Peso Romanian New Leu
Australian Dollar Euro Jordanian Dinar Norwegian Krone Saudi Riyal
Bahraini Dinar Pound Sterling Japanese Yen NZ Dollar Swedish Krona
Canadian Dollar Hong Kong Dollar Kenyan Shilling Omani Rial Singapore Dollar
Swiss Franc Croatian Kuna Kuwaiti Dinar Polish Zloty Thai Baht
Czech Koruna Hungarian Forint Moroccan Dirham Qatari Rial Tunisian Dinar
US Dollar SA Rand Indian Rupee Barbados Dollar Dong

At these places and currencies, you can send funds through the UK authorised bank account, debit or credit card. You cannot use any other country’s card or money market instruments. Therefore, we rate it 8 out of 10 in coverage head. So, if you want to use the services of Post Office Money login here.

PostOffice Transfer Process

Step-By-Step Guide to Transfer Funds with Post Office Money

  1. Go to the Post Office website.

  2. Click on “Products and Services” at the top and then select the “International Payments” under Banking head.

  3. You will be redirected to a new page.

  4. Here select your and beneficiary’s currency as well as enter the amount you want to send.

  5. You will get the exchange rate.

  6. Click on “Get Started”.

  7. Here you have to enter all the details asked by the company.

  8. Create an account, provide your and recipient’s bank account details.

  9. Complete the recipient’s detail.

  10. Re-check the details and complete the transfer.

User experience of PostOffice

8/10

UK Post Office via MoneyGram is a fast and highly responsive website. It provides the exchange rates within seconds ones you choose your and beneficiary’s currency. It also offers a fix exchange rate for up to 12 months where you can save money when the currency gets weaker in future. Some of the positive and negative aspects of the company are:

Positive:

  • Multiple money transfer process, including cash pickup, online and travel transfer
  • More than 170 products and services
  • Highly secured as it is a government-owned company
  • Offering prepaid cards

Negative:

  • Lower exchange rates as compared to many of its competitors
  • Have to call customer assistance if you want to send money above a limit

 

Post Office Money Customer Support

Post Office Money Contact Number: 0345 8500 900, Monday to Saturday from 8:30 am to 5:30 pm

Post Office Money Contact Number for people outside the UK: +44 203 162 8080, 7:30 am – 9 pm Mon - Fri

Post Office Money Email ID: [email protected]

 

Post Office International Money Transfer App

The company is offering both Android as well as iOS apps. You can download the apps here.

  1. Post Office Android App
  2. Post Office iOS App

 

Post Office International Payments Refer a Friend

The company offers £20 M&S Gift Card to the user when they recommend the services of Post Office Money to friends and then they transfer a total of £5,000 over 12 months.

Post Office International Payments Promo Code:

The company offers promo codes to its users through notifications, email and SMS. Users can use these promo codes while making payments to get a discount on the transfer fee.

On the overall user experience, we rate it 8 out of 10. To use the services of Post Money Office Sign Up here.

Security : Is PostOffice Safe?

10/10

Post Office Money is an easy and secure way to transfer the funds internationally. The services under it are provided by TTT Moneycorp Ltd.

  • The company is regulated by the Financial Conduct Authority of the UK.
  • The provisions of making payment are made under the Payment Services Regulations 2009.
  • It uses Symantec SSL security on its website to protect it from any online threat.

The company also uses a web site recording service that record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Henceforth, it is highly secured and we rate it 10 out of 10 under this head.

PostOffice FAQ's

Does Post Office via MoneyGram offer phone transfers?

No. Post Office does not offer phone fund transfers; you can only transfer funds online or through MoneyGram agents.

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How can I start sending money abroad using post office?

You can visit their official page by clicking here. Thereafter, you will be directed to the log in page after filling in your details where you can start initiating your international money transfers and payments. You can choose a payment method of your choice with post office, whether it is via your bank account, your credit or debit card. Some of the supported cards include the Visa, MasterCard, Maestro and Visa Electron.

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When the amount of cash pick-up will be available at agent location?

The amount will be available within an hour for the pick-up at nearest agent location of Post Office International Money Transfer.

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What fees does the Post Office charge for making money transfers?

Whether you are using your credit card or your debit card to send money, Post office is transparent enough to display its fees during the order process. When you place the order, you will be given the opportunity to select your most preferred delivery day and time. Additional charges may apply when choosing this especially when choosing home delivery during the weekends.

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Can I cancel my transfer and get refund?

Yes. You can cancel the transfer on Post Office if the amount transferred is not picked-up or withdrawn by the recipient. You can cancel it simply at your dashboard.

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I cannot find the currency I want to buy?

When you cannot find the currency you want to buy, then you should consider clicking on the drop down list of countries to see if your country is eligible for that kind of transfer. If you do not find it on the list, then post office does not stock it and you may consider using another international money transfer service provider. You can find the drop down list of countries here.

Discuss this question

I am having trouble using the website while making my transfers, what should I do?

For a start, make sure that you are using the latest version of your browser as we keep our system up to date. Also, we have mobilized the whole transaction process so you can now use both your mobile phone and your desktop to make your transfers. However, if you experience any more difficulties or technicalities, then consider reaching us through [email protected].

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What is the minimum and maximum amount of fee I can order online? How will I also know if my transaction is successful?

The maximum amount of money you can order with post office is $2500. The minimum amount should as well not go beyond $400. Upon completion of your transfer, you will receive an email confirmation to show you that your order has gone through. This is after getting an on-screen confirmation that your order has been received and accepted or declined. You should print this information and take it with you to the post office branch where you are collecting your money from.

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Alternatives to PostOffice

PostOffice User Reviews and Ratings

reviews powered by trustpilot

WATCH YOU TUBE... THE MAN WHO WOULD'NT STAY SILENT Richard Vobes

Review published ago

The Disgusting company that takes money illegally from the post masters and accuses them of stealing. You lot couldn't run a bath. These people used to give your details to third parties while using their online site. the people at the top of the post office YOU DISGUSTING HUMAN BEINGS. PEOPLE WATCH YOU TUBE..... The man who wouldn't stay silent Richard Vobes

by Keef Uncool Stig

WATCH YOU TUBE... THE MAN WHO WOULD'NT STAY SILENT Richard Vobes

Review published ago

The Disgusting company that takes money illegally from the post masters and accuses them of stealing. You lot couldn't run a bath. These people used to give your details to third parties while using their online site. the people at the top of the post office YOU DISGUSTING HUMAN BEINGS. PEOPLE WATCH YOU TUBE..... The man who wouldn't stay silent Richard Vobes

by Keef Uncool Stig

An Apology for a Post Office

Review published ago

Our post office in WHS Beckenham High Street had 1 person serving & 1 person unpacking goods. The telephones are NEVER answered & now I know why, there appeared to be just 1 person in WHS & she was stacking the shelves!! This was the first time that I actually went round to the so called 'post office' myself with my crutches, explained about the Large First Class stamps, 18 of them, that cannot be removed from the backing sheet. This problem has been going on since November, letters to Royal Mail & the Post Office have been ignored & once again they claim not to be able to replace or refund the money. My husband been there a few times & was told the same thing. Plus it was suggested to him that he "Cut round the stamp & glue it to the envelope" So much for our Post Office would you say highly trained member of staff???? So WHAT does one do about a situation like this when we are just not getting anywhere?

by Consumer

An Apology for a Post Office

Review published ago

Our post office in WHS Beckenham High Street had 1 person serving & 1 person unpacking goods. The telephones are NEVER answered & now I know why, there appeared to be just 1 person in WHS & she was stacking the shelves!! This was the first time that I actually went round to the so called 'post office' myself with my crutches, explained about the Large First Class stamps, 18 of them, that cannot be removed from the backing sheet. This problem has been going on since November, letters to Royal Mail & the Post Office have been ignored & once again they claim not to be able to replace or refund the money. My husband been there a few times & was told the same thing. Plus it was suggested to him that he "Cut round the stamp & glue it to the envelope" So much for our Post Office would you say highly trained member of staff???? So WHAT does one do about a situation like this when we are just not getting anywhere?

by Consumer

Awful service...

Review published ago

Awful service.... Posted a cheque two weeks ago and it is not arrived yet!!! Beside increasing their prices for their shameful service do the management care about the actual job?? Delivering mail???

by Mehran Negahbani

Awful service...

Review published ago

Awful service.... Posted a cheque two weeks ago and it is not arrived yet!!! Beside increasing their prices for their shameful service do the management care about the actual job?? Delivering mail???

by Mehran Negahbani

Winton Post Office. Superb!

Review published ago

Visited Winton Post Office on 27/01/23 about midday. We needed to get our recent Ukrainian arrivals their Biometric Residents Permits. We were served by a lovely Asian lady who was wearing a woollen hat against the cold weather. She was delightful, helpful and friendly despite the long queue of people. This really helped to reassure our nervous mother and daughter Ukrainians who had only arrived from Kyiv two days before. Thank you so much Winton Post Office (near Bournemouth) Not only did you do yourselves proud, but you, (even if it is for a small moment) shone a bright light onto the UK and it’s humanitarian services for those in dire need.

by Mark Lawton

Winton Post Office. Superb!

Review published ago

Visited Winton Post Office on 27/01/23 about midday. We needed to get our recent Ukrainian arrivals their Biometric Residents Permits. We were served by a lovely Asian lady who was wearing a woollen hat against the cold weather. She was delightful, helpful and friendly despite the long queue of people. This really helped to reassure our nervous mother and daughter Ukrainians who had only arrived from Kyiv two days before. Thank you so much Winton Post Office (near Bournemouth) Not only did you do yourselves proud, but you, (even if it is for a small moment) shone a bright light onto the UK and it’s humanitarian services for those in dire need.

by Mark Lawton

20 minute wait

Review published ago

Main Southend branch 20 minute wait , out of 6 tills only 2 manned , 3 stamp machines … none working , then to be told they 95% couldn’t guarantee my mail arriving …. If I wanted that , instead of a first class stamp … I needed to pay £6.85 … as this was the third attempt of sending this mail , I paid , at least I know why the stamp machine wasn’t working , what a rip off

by Mr Geoffrey Azoulay

Unprofessional

Review published ago

Unprofessional. Done a check & send service for my daughters passport & the lady said wheres the dads passport details quite abruptly. I stated she doesn't have one, she then stated "oh there may be issues then & you need to tell us why you don't have them" all infront of people, was so embarrassing. There was an elderly man asking about his passport before me and they said no we can't help come back next week & he left very worried. Someone waited 20mins in the queue and was told no euros available, why not have a notice up?. Very disappointing.

by Toni Ann

P.O. Online Saver Accounts failing customers

Review published ago

Try as I might to set up a standing order for a regular savings payment to a new postoffice online saver account.... 3 hours later and it is simply impossible. I have tried everything. Setting such through my bank (which isn't the Post Office thank heavens for small mercies) my bank cannot verify my account with the Post Office despite me having linked my account to it. I am just at a standstill right now, having spent 3 hours and constantly having to log in time and time again (yes the page keeps coming up with some bull**it about something absolutely totally irrelevant and I can't stop those either. So when I click the X, it takes me right back to log in again and again and around and around I go. So please @ post office online saver.... can you please make it less stressful for all customers, not just me (a newby) your website is appallingly bad and due to the fact I signed up to an online saver account, I can't even go to my post office to deposit money. It's simply shocking really. I consider myself pretty adept using a computer and setting up accounts. Your website has to be the worst I have seen in many years. Any advice on a workaround to your messy website would be much appreciated. For others reading this, I opened my account in November '22. I'm still trying to deposit a regular payment to save for Xmas this year. It ain't going too well atm because, well, there seems to be no facility I can use to pay money in.

by Jojo

The staff are very slow to respond

Review published ago

The staff are very slow to respond! Management should pay attention to this

by Chad Grant

Absolutely disgusting service

Review published ago

Absolutely disgusting service, took parcel on Saturday to be posted at Rosyth post office, open until 5pm it says on the door to be told “oh that’s wrong it shuts at one” ok I thought, it’s open until 5:30 Monday to Friday I’ll rush there after work on Monday, arrived at 5:25 to 3 position closed signs, when I asked if I could post my parcel I was told “we’re shut” I said “its 5:25” to be told the tills are off and we’re shut, to which I replied “again it’s 5:25” I was told to come back tomorrow. Why would I go back tomorrow to see three position closed signs? This is not the end of this matter

by n chr

Nightmare Post Office

Review published ago

Have tried to post a parcel to Port Hedland, Australia. Parcel refused and informed that the post code 6721 was incorrect. Both Google and the possible recipient say otherwise. Trying to find out what is going on is a complete nightmare as usual. What is it with these companies and why do they make it so difficult to get answers?

by Marie Caplin

My new phone was coming today

Review published ago

New phone delivered on time by a very cheery delivery lady+++

by mark fearnley

Waited over 30mins in a queue of only 5…

Review published ago

Waited over 30mins in a queue of only 5 people, one person behind the till and still didn’t get to the front of the queue before I’d lost the will to live and my car parking ticket had runout… will use courier next time

by Angela

Posted my lovely five year old…

Review published ago

Posted my lovely five year old granddaughter a little friendship necklace. I only paid a pound for it it weighed absolutely nothing. It took two weeks to arrive arrived ripped and envelope was damaged. It had a first class stamp on it and my son had to pay one pound fifty as they said I’d underpaid ?? It didn’t even weigh as much as a card Thanks you spoiled a lovely little surprise for a very special child Love the postal service have family who work tirelessly for you I supported the strike. What a shame

by Angie

Keep away from savings have not been…

Review published ago

Keep away from savings have not been able to withdraw for a year due to IT issues. Complaints department a joke AAAAAAAAAAAGGGGGGGGGGHHHHHHHHHHHHHHHHHH

by Gioany

Impossible to speak to anyone on the…

Review published ago

Impossible to speak to anyone on the phone. The automated service has no option to speak to a person. How inadequate is this supposedly national public service? The issue I have failed to get advice on is the system of freepost for exchanging stamps which does not allow the security of a proof of sending as there is no post code. My local post office is clueless about this and you can't access a person to speak with. Since writing the above the P.O. replied. 20th January They have told me to contact Royal Mail as it is their responsibility. I will do this but I had already phoned the Royal Mail who told me to phone the Post Office! (This ia the cost of having split the service and very poor communications and customer service. Clearly noone really cares in these remote services). No comment was made about the lack of access to a person on the phone by the post office.

by K.M.

Shocking service informed that I was…

Review published ago

Shocking service informed that I was expecting a parcel for delivery today..... Watched the little red van come into the street and a couple of neighbours received their parcels then watched it drive away, contacted the office and spoke to kirsty with no surname who flippantly informed me that I was not getting my parcel today probably tomorrow it is on the van but doesn't know which one and there is a technical issue..... Not good enough!

by pamela mitchinson

Gloucester road post office nn4

Review published ago

Gloucester road post office nn4. Posted a greeting card on Friday by recorded signed for delivery which is said to take 1-3 days £2.48 it still hasn't been delivered. Whereas posting letters down the road at towcester road post office arrives the next day, even ordinary first class post.....

by Trina

Broadfield drive post office leyland

Review published ago

Broadfield drive post office leyland, told me BFPO boxes cannot be sent! after a week waiting i find out they can be sent! and could be sent all along. incompetent staff not knowing what is happening in their job, not checking information giving folks the wrong information for a week!

by Joanne Fylan

Sent birthday card to my granddaughter…

Review published ago

Sent birthday card to my granddaughter in Ireland when it eventually arrived nearly 3 weeks later the top and bottom of the envelope had been torn apart and the card and cash inside had vanished. As the package containing the remains of the envelope had been sent by royal mail can only surmise the damage or theft occurred in the UK whilst the royal mail were conducting planned strike action, perhaps the gift was used to furnish a bonus to some well deserving postal worker. Who knows?

by EILEEN BROGAN

Avoid maryport PO try ellenborough instead

Review published ago

Went into maryport post office to send a valuable dance costume to be told the address I was sending it to wasn’t on the system. Went to one half mile away at ellenborough and they couldn’t have been more helpful. I’ll just use ellenborough instead of my local one which is maryport, the attitude of the older lady is a call for concern.

by Gemma Casson
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PostOffice Company & Contact Info

Address:- 202 Abbey Lane, Leicester, Leicestershire LE4 0DA
Email:- [email protected]
Phone:- 0345 8500 900
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