Post Office Money Review- Offering Money Remittance to UK Residents 2021

2 stars based on 1367 reviews

PostOffice Review by Exchange Rate IQ

Overall rating
8.5 /10

There are multiple money remittance companies in the UK which offer their services across the globe at low fees and best exchange rates. But the UK government is also providing its services in the sector with Post Office which offers its online as well as offline transfers. So, the experts of Exchange Rate IQ have researched in the company to provide an unbiased and independent review on it.

Post Office Money is an international payment service provider which is providing its services in various ways. The company is in a long-term partnership with TTT Moneycorp Ltd through which it offers online transfers. It is also providing its services through MoneyGram, under which they have various branches and one can send the funds through cash or debit card. Some of the benefits of using Post Office Money are:

  • Worldwide Reach
  • Multiple Transfer Options
  • Offers Travel Cards to Travellers

Review of PostOffice :

Post Office Money is one of the largest retail networks and financial services chain having over 11,500 branches nationwide as well as 47 million transactions per week. The company offers various services including mail & retail, financial services, government services and telecoms. In money remittance, it offers two types of transfers, one is online transfer and the other is Post Office Transfer via MoneyGram Money Transfer.

Post Office Money International Payments

These are the online transfers offered by the company which can be completed using the UK registered bank account, debit or credit card. If you are transferring the funds above £20,000, you need to speak with the customer service team.

Here, you can set regular payments so that they take place weekly, monthly or any period that suits you. For this, call on 0800 180 4809 and the specialist team of the UK Post Office will set this up for you.


Post Office MoneyGram Money Transfer

This is an offline transfer, but offer instant transfers over 350,000 locations worldwide. The customer who wants to use this service has to visit the nearest MoneyGram branch with their ID proof, fills the send form and hand it at the counter. This helps in making the transfer quicker. It also offers MoneyGram Plus card to the customers who repeat the transactions to make it faster and easier.

The Post Office MoneyGram accepts cash and debit card for making payments. It also offers that you want to pay fees separately or includes in the total amount you have paid. You can locate the Post Office MoneyGram branches here.

 

On customer support, the company does not offer 24*7 customer assistance; one can call them in the business hours or either can send the query through email.

The company has the best privacy policy and offer highly secured transfers, and therefore, we rate it 8.5 out of 10 for its overall money transfer services.

Pricing : How much does PostOffice cost?

8 /10

UK Post Office Money Transfer Fee

The company does not charge any fee for an international payment; however, there will be a mark up in the exchange rates, which will be still better than many of the banks.

Post Office Money Exchange Rate

The company offers mid-market prices depending on the amount you want to send and the country you are sending funds to. You can see the exchange rates at the Post Office International Payments calculator here.

 Any Other Fee

  • If you transfer the funds through any card, then you may impose some additional charges.
  • If you make transfers through SWIFT Network, it may result in additional charges. (The SWIFT network is a common way for banks to process international payments, and involves several banks working together to move money to the right account.)


So, we rate Post Office Money 8 out of 10 for its pricing policies and exchange rates.

Transparency: Does PostOffice have any hidden fees?

9 /10

Post Office Hidden Fee:

The company does not charge any hidden fees. The amount which will be shown to you on the transaction page will be received by the beneficiary. At the same time, it also locks the exchange rates once you start the transaction.


Post Office Money Tracking Details:

The company offer tracking details on the dashboard of the users. So, those who have to track the transfer need to log in and look after where the money has reached.

Therefore, under the transparency head, we rate it 9 out of 10.

Transfer Speed: How long does it take to send money through PostOffice?

8/10

The transfer speed of your money depends upon which service of Post Office Money Transfer you are using.

Post Office MoneyGram Transfer

The transfer through MoneyGram takes a few minutes before they are available to the recipient. So, it is an instant and fast transfer service of it. Although, this service is might charges an extra fee for transferring funds faster.

Post Office International Payments

This is a bank account transfer, which takes at least 3 working days to land the funds in the recipient’s account.

So, on its transfer speed, the experts of Exchange Rate IQ give it 8 out of 10.

Coverage: How many Countries & Currencies does PostOffice support?

8/10

Currencies Supported by Post Office International Money Transfer

From the Post Office MoneyGram service, one can send money to over 200 countries from its branches. But if you want to do the online transfer, then the company is offering the following currencies either you are doing a business transfer or personal transfer:

UAE Dirham Danish Krone Israeli Shekel Mexican Peso Romanian New Leu
Australian Dollar Euro Jordanian Dinar Norwegian Krone Saudi Riyal
Bahraini Dinar Pound Sterling Japanese Yen NZ Dollar Swedish Krona
Canadian Dollar Hong Kong Dollar Kenyan Shilling Omani Rial Singapore Dollar
Swiss Franc Croatian Kuna Kuwaiti Dinar Polish Zloty Thai Baht
Czech Koruna Hungarian Forint Moroccan Dirham Qatari Rial Tunisian Dinar
US Dollar SA Rand Indian Rupee Barbados Dollar Dong

At these places and currencies, you can send funds through the UK authorised bank account, debit or credit card. You cannot use any other country’s card or money market instruments. Therefore, we rate it 8 out of 10 in coverage head. So, if you want to use the services of Post Office Money login here.

PostOffice Transfer Process

Step-By-Step Guide to Transfer Funds with Post Office Money

  1. Go to the Post Office website.

  2. Click on “Products and Services” at the top and then select the “International Payments” under Banking head.

  3. You will be redirected to a new page.

  4. Here select your and beneficiary’s currency as well as enter the amount you want to send.

  5. You will get the exchange rate.

  6. Click on “Get Started”.

  7. Here you have to enter all the details asked by the company.

  8. Create an account, provide your and recipient’s bank account details.

  9. Complete the recipient’s detail.

  10. Re-check the details and complete the transfer.

User experience of PostOffice

8/10

UK Post Office via MoneyGram is a fast and highly responsive website. It provides the exchange rates within seconds ones you choose your and beneficiary’s currency. It also offers a fix exchange rate for up to 12 months where you can save money when the currency gets weaker in future. Some of the positive and negative aspects of the company are:

Positive:

  • Multiple money transfer process, including cash pickup, online and travel transfer
  • More than 170 products and services
  • Highly secured as it is a government-owned company
  • Offering prepaid cards

Negative:

  • Lower exchange rates as compared to many of its competitors
  • Have to call customer assistance if you want to send money above a limit

 

Post Office Money Customer Support

Post Office Money Contact Number: 0345 8500 900, Monday to Saturday from 8:30 am to 5:30 pm

Post Office Money Contact Number for people outside the UK: +44 203 162 8080, 7:30 am – 9 pm Mon - Fri

Post Office Money Email ID: [email protected]

 

Post Office International Money Transfer App

The company is offering both Android as well as iOS apps. You can download the apps here.

  1. Post Office Android App
  2. Post Office iOS App

 

Post Office International Payments Refer a Friend

The company offers £20 M&S Gift Card to the user when they recommend the services of Post Office Money to friends and then they transfer a total of £5,000 over 12 months.

Post Office International Payments Promo Code:

The company offers promo codes to its users through notifications, email and SMS. Users can use these promo codes while making payments to get a discount on the transfer fee.

On the overall user experience, we rate it 8 out of 10. To use the services of Post Money Office Sign Up here.

Security : Is PostOffice Safe?

10/10

Post Office Money is an easy and secure way to transfer the funds internationally. The services under it are provided by TTT Moneycorp Ltd.

  • The company is regulated by the Financial Conduct Authority of the UK.
  • The provisions of making payment are made under the Payment Services Regulations 2009.
  • It uses Symantec SSL security on its website to protect it from any online threat.

The company also uses a web site recording service that record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Henceforth, it is highly secured and we rate it 10 out of 10 under this head.

PostOffice FAQ's

Does Post Office via MoneyGram offer phone transfers?

No. Post Office does not offer phone fund transfers; you can only transfer funds online or through MoneyGram agents.

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How can I start sending money abroad using post office?

You can visit their official page by clicking here. Thereafter, you will be directed to the log in page after filling in your details where you can start initiating your international money transfers and payments. You can choose a payment method of your choice with post office, whether it is via your bank account, your credit or debit card. Some of the supported cards include the Visa, MasterCard, Maestro and Visa Electron.

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When the amount of cash pick-up will be available at agent location?

The amount will be available within an hour for the pick-up at nearest agent location of Post Office International Money Transfer.

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What fees does the Post Office charge for making money transfers?

Whether you are using your credit card or your debit card to send money, Post office is transparent enough to display its fees during the order process. When you place the order, you will be given the opportunity to select your most preferred delivery day and time. Additional charges may apply when choosing this especially when choosing home delivery during the weekends.

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Can I cancel my transfer and get refund?

Yes. You can cancel the transfer on Post Office if the amount transferred is not picked-up or withdrawn by the recipient. You can cancel it simply at your dashboard.

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I cannot find the currency I want to buy?

When you cannot find the currency you want to buy, then you should consider clicking on the drop down list of countries to see if your country is eligible for that kind of transfer. If you do not find it on the list, then post office does not stock it and you may consider using another international money transfer service provider. You can find the drop down list of countries here.

Discuss this question

I am having trouble using the website while making my transfers, what should I do?

For a start, make sure that you are using the latest version of your browser as we keep our system up to date. Also, we have mobilized the whole transaction process so you can now use both your mobile phone and your desktop to make your transfers. However, if you experience any more difficulties or technicalities, then consider reaching us through [email protected].

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What is the minimum and maximum amount of fee I can order online? How will I also know if my transaction is successful?

The maximum amount of money you can order with post office is $2500. The minimum amount should as well not go beyond $400. Upon completion of your transfer, you will receive an email confirmation to show you that your order has gone through. This is after getting an on-screen confirmation that your order has been received and accepted or declined. You should print this information and take it with you to the post office branch where you are collecting your money from.

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Alternatives to PostOffice

PostOffice User Reviews and Ratings

reviews powered by trustpilot

My parcel was never delivered

Review published ago

My parcel was supposed to be with Sheffield Post office and out for delivery on 29th July it's now 23rd September and still waiting

by Mrs Everitt

My parcel was never delivered

Review published ago

My parcel was supposed to be with Sheffield Post office and out for delivery on 29th July it's now 23rd September and still waiting

by Mrs Everitt

Eltham Post Office

Review published ago

Eltham Post Office, 33 Court Yard, London. These people are so dishonest. I went to post my passport. I told them that I wanted signed delivery. I was quite clear, that I didn't need next day delivery. The woman insisted that the price was £6.85, and that next day delivery was included. She made it sound as it was the set price. I wished I didn't give her my money. When I went home, I found that the price for 2nd class was just £2.06. So I was ripped off. I will never go there again. You expect the Post Office to be honest in their business dealings, but not at all. I will never go there again.

by Dee

Eltham Post Office

Review published ago

Eltham Post Office, 33 Court Yard, London. These people are so dishonest. I went to post my passport. I told them that I wanted signed delivery. I was quite clear, that I didn't need next day delivery. The woman insisted that the price was £6.85, and that next day delivery was included. She made it sound as it was the set price. I wished I didn't give her my money. When I went home, I found that the price for 2nd class was just £2.06. So I was ripped off. I will never go there again. You expect the Post Office to be honest in their business dealings, but not at all. I will never go there again.

by Dee

1st class prices 3rd class service…

Review published ago

I had a 1st class package delivered last week and another this week. Both arrived 7 days after being posted. This week I’d received all 2nd class mail before the first class that were posted on th same day. They should have to refund for late delivery

by Phil

1st class prices 3rd class service…

Review published ago

I had a 1st class package delivered last week and another this week. Both arrived 7 days after being posted. This week I’d received all 2nd class mail before the first class that were posted on th same day. They should have to refund for late delivery

by Phil

Don't use your local post office for currency…

Review published ago

What a shower of crooks. Having looked at the exchange rates for euros on the post office website (which offers a service whereby you collect the currency at your local post office)I went along directly to my local post office and bought euros. On returning home I realised that £500 at the Post Office had only got me 540 euros as opposed to the 570 euros figure advertised on the post office website. When I queried this with the post office "customer care" team I was advised that post offices can apply whatever exchange rates they wish. Had I ordered £500 worh of euros online for collection at the same post office I would have received 570 euros when I collected it at the post office but because I went into the post office and ordered it, they were at liberty to apply whatever exchange rate they wished. There is this no link between the exchange rates published on the post office website and the exchange rates applied within post office. Get the logic there? the logic is to screw you, Low life. Boycott them

by Joe Soap

Don't use your local post office for currency…

Review published ago

What a shower of crooks. Having looked at the exchange rates for euros on the post office website (which offers a service whereby you collect the currency at your local post office)I went along directly to my local post office and bought euros. On returning home I realised that £500 at the Post Office had only got me 540 euros as opposed to the 570 euros figure advertised on the post office website. When I queried this with the post office "customer care" team I was advised that post offices can apply whatever exchange rates they wish. Had I ordered £500 worh of euros online for collection at the same post office I would have received 570 euros when I collected it at the post office but because I went into the post office and ordered it, they were at liberty to apply whatever exchange rate they wished. There is this no link between the exchange rates published on the post office website and the exchange rates applied within post office. Get the logic there? the logic is to screw you, Low life. Boycott them

by Joe Soap

Post office/ Royal Mail lack of accountability.

Review published ago

Having ordered an item from Amazon to be delivered to my local post office for collection I was unable to retrieve my parcel for 2 days due to a system failure. When I complained that they could have released my item by taking down the tracking number and entering it when the system was back up and running. They refused to do this and when I complained they disowned the problem and told me to contact Royal Mail. Royal Mail also disowned the problem and told me to contact the post office. This sort of attitude is extremely poor especially as the post office is a government department

by Alistair Stevenson

No customer support services

Review published ago

Paid for international tracked delivery from UK to Spain, but unable to track my package or receive any help from their online or automated phone 'service'. No human being available to offer help, just recorded messages that are of no use in tracking parcels.

by Cathy

Limited opening times

Review published ago

A large expanding town (Royston, Herts), yet the Post Office Delivery depot is open for just two hours a day? The 'Something for you' card left through the letter box looks as if it was written by a 5 year old. Several scrawled corrections, which make reading the item reference near on impossible. It also makes the app for redelivery next to useless, as I cannot decipher the reference number. What a decline in service.....

by Paul Norman

Do not use Post Office Travel Money!!

Review published ago

Do not order currency through the Post Office, their website does not work. It kept rejecting my payment even though I had sufficient funds in the account. I kept making numerous attempts using Crome and Microsoft intranet sites, even used 2 bank accounts and both the same rejection to debit cards. I called Customer Services who wouldn't take an order over the phone instead and referred it to IT who said my bank had put a block on the payment and flagged as suspicious. I called my bank who said that wasn't the case and the problem is their website. The problem was they were offering a competitive rate compared with M&S and Sainsburys Bank. This transaction took up 90 mins of my time and I had to use another supplier in the end.

by Natasha Heath

zero services

Review published ago

the parcel did not reach Greece while they told me that they handed it over and even without a signature and on the phones no one answers I lost the papers I lost time and money

by Viko man

Pinner Post Office

Review published ago

Pinner Post Office - DO NOT USE THIS POST OFFICE The staff are dodgy here - parcels are always going missing. Have complained to Head Office but no action has been taken. The Area Manager Debbie Proud is also useless! Tried calling her several times but she's always on Annual Leave The staff are always talking loud or in their native languages - its like a fish market sometimes. Service is also often very slow. Really poor performance!

by Jon Weils

Awful customer service

Review published ago

Awful customer service. More than half an hour wait time to speak to anyone.

by Krekar Kawani

Post Office Sutton Surrey- Appalling!!!

Review published ago

Post Office Sutton Surrey - always appalling at the best of times however… This is ridiculous why …have the post office decided in their wisdom to put it into WHSmith! How pathetic and weird … I’m queueing outside in a High Street to getting to the post office (weird and odd!!) and why is this one of the major post office to do driving license renewals- THIS NEEDS A MAJOR RETHINK BY THE MUPPETS WHO THOUGHT THIS WAS A GREAT IDEA!!! there are much better local post office services … absolutely atrocious Iwill be finding somewhere else in future - do not bother go somewhere else!!

by Becky Charlton

Queue times.

Review published ago

Queue times. Ok, there's a pandemic and staff shortage. But come on, there's never more than 2 people serving at my main post office, and today was bloody horrible. The queue was almost out the door, no one keeping distances and only 1 staff serving.

by Jamjarr

Post Office branch: 0120049

Review published ago

I have just popped into the Post Office branch in Edmonton Green Shopping centre Branch code: 0120049. I would like to commend Shital and Sharon for being extra supportive and coming out of their way to complete and send off my PCO licence. The service provided was impecible. If I was able to give 10 Stars I will happily do that with my eyes closed.

by Emin

Terrible broadband service

Review published ago

This is a review of their terrible Broadband service. I had to get the Ombudsman involved - twice. The first time I made the mistake of agreeing to terms verbally, which they then denied agreeing to. So I had to open a second complaint and made sure I got absolutely everything in writing.

by Nigel Crooks

Incompetent rogues...

Review published ago

A few years ago I decided to put my savings into a post office account. They took the money, gave me a small till receipt & told me that I,d get the documents in a few weeks. These never arrived, so I went back to the post office and they looked into it. This took a few days, then they got back to me to say they had no evidence nor documentation to say that I,d ever handed this money over, nor opened an account. Thankfully, I had kept the little till receipt, otherwise I would have lost all of my money. My money was eventually returned to me at my request, although a took a couple of months with no apology at all. No one should EVER trust the post office. I most certainly never will again.

by GH

Dave Doolen

Review published ago

You have a postie that operates in the Deepdale area of Preston called ‘Dave Doolen’. He’s an excellent chap, very obliging, and thoroughly decent. I wouldn’t normally pass comment on a postie, but consideration where consideration is due.

by Ade

Ripped off an elderly/vulnerable lady…

Review published ago

Ripped off an elderly/vulnerable lady £11 because she couldn't get through to activate a new contract. Put her on the standard rate for a month. Customer care sticking to 'terms and conditions'. No understanding of how she tried 3 times to get through but couldn't Well enjoy the £11 you've taken from her - she's going somewhere else. Shameful.

by Mutt N Jeff

I came to the Portsmouth(fratton) store…

Review published ago

I came to the Portsmouth(fratton) store today and the lady called Pauline went above and beyond to help me. She was an absolute gem.

by Ray critchell

The service at the Taff's Well Post…

Review published ago

The service at the Taff's Well Post Office is just awful they very very rude

by Sharon Rutter
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PostOffice Company & Contact Info

Address:- 202 Abbey Lane, Leicester, Leicestershire LE4 0DA
Email:- [email protected]
Phone:- 0345 8500 900
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