PostOffice Reviews 2019

All the useful information that you need to know before sending money with Postoffice!

1 stars based on 551 reviews

Overview

With a stable network, investment, modernisation and a drive to improve convenience and service for the customer, the Post Office is moving forward. It is now a growth business building on core asset of a nationwide network of branches, run by local, trusted people, together with enhancing our online and direct channels.

Coverage: How many Countries & Currencies does Postoffice support?

Postoffice User Reviews and Ratings

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Use It Or Lose It???

Review published ago

After taking many hundreds of parcels to my local post office over the years the postmistress advised me today of her displeasure at having to accept my parcels apparently because I prepay online, which I do simply to obtain a pre-printed label. Whilst my two parcels were being scanned, I was twice advised 'we shouldn't have to do any of this cos we get nothing for it'. Oh I'm so sorry I thought you were a Post Office! This has made me distinctly uncomfortable to the extent that after many years I won't use that Post Office again and in fact may not use Royal Mail again as I'm now looking at alternatives . . Use It Or Lose It??? I won't be spending countless pounds on their stationery anymore either.

by Jonnydog1

Use It Or Lose It???

Review published ago

After taking many hundreds of parcels to my local post office over the years the postmistress advised me today of her displeasure at having to accept my parcels apparently because I prepay online, which I do simply to obtain a pre-printed label. Whilst my two parcels were being scanned, I was twice advised 'we shouldn't have to do any of this cos we get nothing for it'. Oh I'm so sorry I thought you were a Post Office! This has made me distinctly uncomfortable to the extent that after many years I won't use that Post Office again and in fact may not use Royal Mail again as I'm now looking at alternatives . . Use It Or Lose It??? I won't be spending countless pounds on their stationery anymore either.

by Jonnydog1

Attempted to reinvest maturing 1 year bond!

Review published ago

Attempted to renew a one year bond - but found their online reinvestment idiotically complex - transferred a top up amount to increase the new fixed one year investment and expected this to go into my easy access account with them at an interest rate of 1.44% however they transfer this without my knowledge to a holding account paying far less interest - i judge this to be dishonest. The rate on the bond had been reduced - unlike other banks, with no guarantee of an interest rate as an incentive to reinvest. They clearly have no regard for customers - Customer service is good but the bank in my opinion simply seek to earn as much out of customers hard earned savings as possible by delaying payments, transfers and processing funds unnecessarily through very low interest paying accounts - the Post Office is without doubt the worst savings company I have ever dealt with - my advise is 'AVOID THEM'.

by Burns

Attempted to reinvest maturing 1 year bond!

Review published ago

Attempted to renew a one year bond - but found their online reinvestment idiotically complex - transferred a top up amount to increase the new fixed one year investment and expected this to go into my easy access account with them at an interest rate of 1.44% however they transfer this without my knowledge to a holding account paying far less interest - i judge this to be dishonest. The rate on the bond had been reduced - unlike other banks, with no guarantee of an interest rate as an incentive to reinvest. They clearly have no regard for customers - Customer service is good but the bank in my opinion simply seek to earn as much out of customers hard earned savings as possible by delaying payments, transfers and processing funds unnecessarily through very low interest paying accounts - the Post Office is without doubt the worst savings company I have ever dealt with - my advise is 'AVOID THEM'.

by Burns

Mayors walk Peterborough

Review published ago

Mayors walk Peterborough post office since moving location down the road has sadly lost its friendly neighbourhood feel. Unfriendly service and deliberately overcharged for items that could be sent differently.

by Gina

Mayors walk Peterborough

Review published ago

Mayors walk Peterborough post office since moving location down the road has sadly lost its friendly neighbourhood feel. Unfriendly service and deliberately overcharged for items that could be sent differently.

by Gina

Bexhill on sea Post Office Devonshire…Brilliant Staff

Review published ago

Bexhill on sea Post Office Devonshire Square. Brilliant counter staff. Having been an ebay seller for the last year. I use this office most days to dispatch parcels. I have to compliment all the counter staff on their brilliant service. Whether visiting at nine in the morning or closing time, the staff are all very cheerful and welcoming and deal with everybody in the same helpful and efficient manner. Absolute credit to their employers the Post Office. Mike Flower

by Michael

Bexhill on sea Post Office Devonshire…Brilliant Staff

Review published ago

Bexhill on sea Post Office Devonshire Square. Brilliant counter staff. Having been an ebay seller for the last year. I use this office most days to dispatch parcels. I have to compliment all the counter staff on their brilliant service. Whether visiting at nine in the morning or closing time, the staff are all very cheerful and welcoming and deal with everybody in the same helpful and efficient manner. Absolute credit to their employers the Post Office. Mike Flower

by Michael

Complete rubbish

Review published ago

Complete rubbish. Especially the savings and investment aspects they subcontract to Bank of Ireland. No information. No service. No contact details. No way to manage your own money. I suspect your money is safe with them and returns are okayish, but the stress levels of not knowing how to get at your own money are not worth it. There are better places to put your money where you'll know what is happening with it.

by Ralph Magro

Absolutely disgusting service

Review published ago

Absolutely disgusting service. I spoke with a clerk who hung up on my twice, I spent nearly one hour on the phone with her. She was rude and not helping me at all. When I made a complaint an equally rude gentlemen did not follow up my complaint properly and only told me I spend 20 minutes on the phone when in fact I spend nearly 2 hours. He kept telling me that he disagree with what I am saying and closed my complaint without my consent!! These are truly horrible people one the other end of the phone at the post office

by Benjamin Kremer

Terrible service

Review published ago

Terrible service. The clerk refused to give me receipts for proof of postage. I then asked for my parcels back and she threw them through the hatch. I took a photograph for complaints purposes, and unbelievably she showed me her middle finger. I'd love to upload it but that's not allowed. An official complaint has been made. The post office in question is. Brazil Street Post Office. 110 Holderness Rd, Hull HU9 1EA

by Ian Johnson

Post Office Ripple Road Barking

Review published ago

Please be careful when posting first class items from this post office in parcel form, if the parcel looks valuable it may not arrive to your sender. I posted an item from this post office. It was not tracked and i was told by the lady at the post office that my item may not arrive and I can complain and get a book of stamps from royal mail. ( Suspicious) , did not think anything at the time as I was in a rush. I have never been to a post office and been told that my item may not arrive. How does this build confidence for the consumer? Once i arrived home later that evening and checked my receipt, i noticed that the lady in the post wrote not tracked on my receipt ( suspicious) and finally, i also noticed that on the receipt she only wrote the house name and postcode, but surprisingly missed out the door number again this raises my suspicions that the item did not leave the post office. In addition to this i have learnt that posting through Royal mail you can only posted tracked and signed for items as posting first class items may not arrive. Its a shame that there are people working in industries that know the tricks of the trade and exploit them for there personal gain. Overall, i know that there is no prove of this because all parties have covered their tracks, however gut instinct has never failed me yet. Just be cautious when posting items through Royal Mail. Royal Mail is not the same!

by Nicky

Tried to open an online ISA Saver

Review published ago

Tried to open an online ISA Saver. Post Office took 26 hours to approve application despite the fact I am a UK resident with no credit issues. I then I received an email telling me to transfer monies into new account without any password or ID so set an impossible task and best of all the Post Office stated they will immediately close the account if I don't transfer any monies!! With that level of incompetence I applied to another provider and opened an account in just 20 minutes. Thank God I don't have any savings with this bunch of armatures!!

by Peter Carrington

Wont close my account and give my money back.

Review published ago

I have a savings account with post office that I'm looking to close as the interest rate has plummeted. Been trying to close it online for almost a week now but the website keeps saying "Transfer cannot be applied at this time." I called last Thursday, they said it should be a temporary problem otherwise call back tomorrow. Wasn't fixed so I called them on Friday and they said they can see a technical error on my account that shouldn't take long to fix but the technicians have gone for the day so I had two options. Option 1 was that I could call back again, and option 2 was that they could leave a note with the technicians and they can sort it out when they're back. I went with the second option, but its been 3 weekdays since and they still haven't sorted it out and I'm still unable to close my account and get my money back. If you want to put some money in a savings account which you may need at short notice, don't even consider the Post Office.These con artists should not be allowed to continue operating.

by Amit

I do not want to give this company 1*…

Review published ago

I do not want to give this company 1* but can't give it - 10* I am the executer for my cousins will and I tried to cancel her telephone when she was going into care and then sadly when she died three days later. The level of customer care in this situation should be second to none but I have been treated with apathy and without an ounce of compassion. I telephoned first and was then told to write in, which I did. The cancellation process is lengthy and I am still waiting a final settlement well over a month since my first notification. I presume that they owe me or otherwise it would probably have been done quicker.

by annette thomas

Post Office savings.

Review published ago

Post Office savings. AVOID AT ALL COSTS WEB SITE CRASHES THE MOMENT YOU TRY TO WITHDRAW MONEY The call centre operatives are delightful but powerless to help. They hold a significant amount of my money. To get it I have to write a letter which they may take a week to deal with. reminder ITS MY MONEY YOU'RE HOLDING AGAINST MY WILL

by Stephen

Elderly come off worse with this lot.

Review published ago

One of my elderly residents was supposed to get a £50 refund after leaving the Post Office telephone service owing to sky high charges for what little she used the phone. The refund was due after about 17 days. Did not get. Phoned Post Office telephones and was promised another cheque. A week later still waiting. Total shower, have not got a clue how to run a phone service.

by Derek Stocker.

I put in a complaint to the post office…

Review published ago

I put in a complaint to the post office about a parcel I did not receive.i have waited over 2 weeks and no reply so I have lost money from the seller because they say the post office have delivered.So now I only buy from company's who do not use the post office or have a pick up point.

by Andrew Bradley

Switching to Post Office for broadband has been an awful experience

Review published ago

Leaving the Post Office for broadband can't come soon enough. The people are nice but the product is so inferior to rivals it's shocking. My internet cuts out 3 or 4 times a day, often when I'm in the middle of something important and I lose progress on a task I'm doing. An engineer was supposed to come to my house last week and didn't show up. Barring one or two people the overall service I've had has been poor with two advisors hanging up on me and not able to perform the simplest of tasks - such as transferring a call to a case handler managing my complaint. They were also late completing my set up too. I've gone back to Sky on a more expensive tariff, longer term contract and I wish I'd never left them.

by David Kitchen

Marple, Cheshire Post Office.

Review published ago

No problems with most of the staff, the girls are brilliant. But unfortunatly the manager although not rude is an extremly arrogant little man, he does not take responsibility for any errors the staff may make, he does not know all the various rules and regulations. The ones that he does know, he appear to modify for his own benefit and the ones that he does not know he makes up. When questioned about any of this, his attitude is take or leave it, he does not seen to realise that he is there to provide a service for the public who pay his wages.

by Mr Norman Shuker

The post office in Averill Park ny is…

Review published ago

The post office in Averill Park ny is the world's worst! lost package after saying it was delivered to my mail box then went in person to post master told itll be there today never showed then go back down an i was told we will call you or package will be there and neither happens so upset like if you cant do ur job then get someone who can

by John

The post office in Aylesbury is…to be avoided at all costs unless you have a spare hour

Review published ago

The post office in Aylesbury is absolutely dreadful, 6 counters but I’ve only ever seen 2 in use, the queue is always at least 20 mins (on a good day), the staff are polite enough when you finally get there, it’s no wonder people only use the high street when absolutely necessary, I only go in there because the little post offices don’t offer half of the services that are needed

by Linda Snow

The Post office counter at north…

Review published ago

The Post office counter at north bersted , bognor regis , inside the Nisa shop is really dreadful. The couple are very unhelpful and quite rude . They ignore you if their mobiles ring . They never say please or thank you . We are a community here and all try to be friendly and helpful to everyone .

by maria

Camberwell Post office disgraceful…

Review published ago

Camberwell Post office disgraceful service they give you the wrong information they also think that they own the post office bad attitudes and thriving services some of cashier steal your mo ey theres only one lady in that post who is nice and honest thanks to her bug thd rest need sacking.

by Maureen Walker
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Postoffice Company & Contact Info

Type:- Travel and Financial Services
Email:- [email protected]
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