Post Office Money Review- Offering Money Remittance to UK Residents 2020

2 stars based on 766 reviews

PostOffice Review by Exchange Rate IQ

Overall rating
8.5 /10

There are multiple money remittance companies in the UK which offer their services across the globe at low fees and best exchange rates. But the UK government is also providing its services in the sector with Post Office which offers its online as well as offline transfers. So, the experts of Exchange Rate IQ have researched in the company to provide an unbiased and independent review on it.

Post Office Money is an international payment service provider which is providing its services in various ways. The company is in a long-term partnership with TTT Moneycorp Ltd through which it offers online transfers. It is also providing its services through MoneyGram, under which they have various branches and one can send the funds through cash or debit card. Some of the benefits of using Post Office Money are:

  • Worldwide Reach
  • Multiple Transfer Options
  • Offers Travel Cards to Travellers

Review of PostOffice :

Post Office Money is one of the largest retail networks and financial services chain having over 11,500 branches nationwide as well as 47 million transactions per week. The company offers various services including mail & retail, financial services, government services and telecoms. In money remittance, it offers two types of transfers, one is online transfer and the other is Post Office Transfer via MoneyGram Money Transfer.

Post Office Money International Payments

These are the online transfers offered by the company which can be completed using the UK registered bank account, debit or credit card. If you are transferring the funds above £20,000, you need to speak with the customer service team.

Here, you can set regular payments so that they take place weekly, monthly or any period that suits you. For this, call on 0800 180 4809 and the specialist team of the UK Post Office will set this up for you.


Post Office MoneyGram Money Transfer

This is an offline transfer, but offer instant transfers over 350,000 locations worldwide. The customer who wants to use this service has to visit the nearest MoneyGram branch with their ID proof, fills the send form and hand it at the counter. This helps in making the transfer quicker. It also offers MoneyGram Plus card to the customers who repeat the transactions to make it faster and easier.

The Post Office MoneyGram accepts cash and debit card for making payments. It also offers that you want to pay fees separately or includes in the total amount you have paid. You can locate the Post Office MoneyGram branches here.

 

On customer support, the company does not offer 24*7 customer assistance; one can call them in the business hours or either can send the query through email.

The company has the best privacy policy and offer highly secured transfers, and therefore, we rate it 8.5 out of 10 for its overall money transfer services.

Pricing : How much does PostOffice cost?

8 /10

UK Post Office Money Transfer Fee

The company does not charge any fee for an international payment; however, there will be a mark up in the exchange rates, which will be still better than many of the banks.

Post Office Money Exchange Rate

The company offers mid-market prices depending on the amount you want to send and the country you are sending funds to. You can see the exchange rates at the Post Office International Payments calculator here.

 Any Other Fee

  • If you transfer the funds through any card, then you may impose some additional charges.
  • If you make transfers through SWIFT Network, it may result in additional charges. (The SWIFT network is a common way for banks to process international payments, and involves several banks working together to move money to the right account.)


So, we rate Post Office Money 8 out of 10 for its pricing policies and exchange rates.

Transparency: Does PostOffice have any hidden fees?

9 /10

Post Office Hidden Fee:

The company does not charge any hidden fees. The amount which will be shown to you on the transaction page will be received by the beneficiary. At the same time, it also locks the exchange rates once you start the transaction.


Post Office Money Tracking Details:

The company offer tracking details on the dashboard of the users. So, those who have to track the transfer need to log in and look after where the money has reached.

Therefore, under the transparency head, we rate it 9 out of 10.

Transfer Speed: How long does it take to send money through PostOffice?

8/10

The transfer speed of your money depends upon which service of Post Office Money Transfer you are using.

Post Office MoneyGram Transfer

The transfer through MoneyGram takes a few minutes before they are available to the recipient. So, it is an instant and fast transfer service of it. Although, this service is might charges an extra fee for transferring funds faster.

Post Office International Payments

This is a bank account transfer, which takes at least 3 working days to land the funds in the recipient’s account.

So, on its transfer speed, the experts of Exchange Rate IQ give it 8 out of 10.

Coverage: How many Countries & Currencies does PostOffice support?

8/10

Currencies Supported by Post Office International Money Transfer

From the Post Office MoneyGram service, one can send money to over 200 countries from its branches. But if you want to do the online transfer, then the company is offering the following currencies either you are doing a business transfer or personal transfer:

UAE Dirham Danish Krone Israeli Shekel Mexican Peso Romanian New Leu
Australian Dollar Euro Jordanian Dinar Norwegian Krone Saudi Riyal
Bahraini Dinar Pound Sterling Japanese Yen NZ Dollar Swedish Krona
Canadian Dollar Hong Kong Dollar Kenyan Shilling Omani Rial Singapore Dollar
Swiss Franc Croatian Kuna Kuwaiti Dinar Polish Zloty Thai Baht
Czech Koruna Hungarian Forint Moroccan Dirham Qatari Rial Tunisian Dinar
US Dollar SA Rand Indian Rupee Barbados Dollar Dong

At these places and currencies, you can send funds through the UK authorised bank account, debit or credit card. You cannot use any other country’s card or money market instruments. Therefore, we rate it 8 out of 10 in coverage head. So, if you want to use the services of Post Office Money login here.

PostOffice Transfer Process

Step-By-Step Guide to Transfer Funds with Post Office Money

  1. Go to the Post Office website.

  2. Click on “Products and Services” at the top and then select the “International Payments” under Banking head.

  3. You will be redirected to a new page.

  4. Here select your and beneficiary’s currency as well as enter the amount you want to send.

  5. You will get the exchange rate.

  6. Click on “Get Started”.

  7. Here you have to enter all the details asked by the company.

  8. Create an account, provide your and recipient’s bank account details.

  9. Complete the recipient’s detail.

  10. Re-check the details and complete the transfer.

User experience of PostOffice

8/10

UK Post Office via MoneyGram is a fast and highly responsive website. It provides the exchange rates within seconds ones you choose your and beneficiary’s currency. It also offers a fix exchange rate for up to 12 months where you can save money when the currency gets weaker in future. Some of the positive and negative aspects of the company are:

Positive:

  • Multiple money transfer process, including cash pickup, online and travel transfer
  • More than 170 products and services
  • Highly secured as it is a government-owned company
  • Offering prepaid cards

Negative:

  • Lower exchange rates as compared to many of its competitors
  • Have to call customer assistance if you want to send money above a limit

 

Post Office Money Customer Support

Post Office Money Contact Number: 0345 8500 900, Monday to Saturday from 8:30 am to 5:30 pm

Post Office Money Contact Number for people outside the UK: +44 203 162 8080, 7:30 am – 9 pm Mon - Fri

Post Office Money Email ID: [email protected]

 

Post Office International Money Transfer App

The company is offering both Android as well as iOS apps. You can download the apps here.

  1. Post Office Android App
  2. Post Office iOS App

 

Post Office International Payments Refer a Friend

The company offers £20 M&S Gift Card to the user when they recommend the services of Post Office Money to friends and then they transfer a total of £5,000 over 12 months.

Post Office International Payments Promo Code:

The company offers promo codes to its users through notifications, email and SMS. Users can use these promo codes while making payments to get a discount on the transfer fee.

On the overall user experience, we rate it 8 out of 10. To use the services of Post Money Office Sign Up here.

Security : Is PostOffice Safe?

10/10

Post Office Money is an easy and secure way to transfer the funds internationally. The services under it are provided by TTT Moneycorp Ltd.

  • The company is regulated by the Financial Conduct Authority of the UK.
  • The provisions of making payment are made under the Payment Services Regulations 2009.
  • It uses Symantec SSL security on its website to protect it from any online threat.

The company also uses a web site recording service that record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Henceforth, it is highly secured and we rate it 10 out of 10 under this head.

PostOffice FAQ's

Does Post Office via MoneyGram offer phone transfers?

No. Post Office does not offer phone fund transfers; you can only transfer funds online or through MoneyGram agents.

Discuss this question

When the amount of cash pick-up will be available at agent location?

The amount will be available within an hour for the pick-up at nearest agent location of Post Office International Money Transfer.

Discuss this question

Can I cancel my transfer and get refund?

Yes. You can cancel the transfer on Post Office if the amount transferred is not picked-up or withdrawn by the recipient. You can cancel it simply at your dashboard.

Discuss this question

Alternatives to PostOffice

PostOffice User Reviews and Ratings

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And they wonder why no-one uses the post office any more...

Review published ago

Went to my local post office to return a parcel. Waited in the queue for a good 15 minutes - there was only one window open. Another cashier did appear and open a second window, but only served one customer before disappearing again. When I finally got served I handed over the parcel and left - I had several other things to do and had already spent far too long in there. Got in my car and drove off, only to remember I was supposed to get proof of posting... I had been in that queue for sooo long that by the time I finally got served I had simply forgotten about the proof of posting. So returned to the car park, ran back to the post office (there was a queue again), saw the same cashier and explained the problem. She pulled a face and said she couldn’t do it because I had already left the building! She then agreed to do it “on this occasion” whereupon I explained to her that it was because I’d been in the queue for such a long time (and was so grateful to finally get served) that I’d completely forgotten about the wretched proof of posting... What is the matter with these people?? Do they dislike their jobs and/or customers so much that they feel they have to make everyone feel as miserable as they do?? I absolutely dread going to the post office and only use it when there is no other option. Disgraceful service.

by Jean87

And they wonder why no-one uses the post office any more...

Review published ago

Went to my local post office to return a parcel. Waited in the queue for a good 15 minutes - there was only one window open. Another cashier did appear and open a second window, but only served one customer before disappearing again. When I finally got served I handed over the parcel and left - I had several other things to do and had already spent far too long in there. Got in my car and drove off, only to remember I was supposed to get proof of posting... I had been in that queue for sooo long that by the time I finally got served I had simply forgotten about the proof of posting. So returned to the car park, ran back to the post office (there was a queue again), saw the same cashier and explained the problem. She pulled a face and said she couldn’t do it because I had already left the building! She then agreed to do it “on this occasion” whereupon I explained to her that it was because I’d been in the queue for such a long time (and was so grateful to finally get served) that I’d completely forgotten about the wretched proof of posting... What is the matter with these people?? Do they dislike their jobs and/or customers so much that they feel they have to make everyone feel as miserable as they do?? I absolutely dread going to the post office and only use it when there is no other option. Disgraceful service.

by Jean87

Literally the worst customer service I…

Review published ago

Literally the worst customer service I have ever received. Have been completely messed around by them. Have spoken to 3 people today who each gave me completely different information after our service was disconnected despite our account up to date with payment. Nothing they can do, they say, it’s all automated. Absolute bull.

by Hattie Hammond

Literally the worst customer service I…

Review published ago

Literally the worst customer service I have ever received. Have been completely messed around by them. Have spoken to 3 people today who each gave me completely different information after our service was disconnected despite our account up to date with payment. Nothing they can do, they say, it’s all automated. Absolute bull.

by Hattie Hammond

Rude

Review published ago

Terrible abrupt and rude call centre staff member

by Seb Rica

Rude

Review published ago

Terrible abrupt and rude call centre staff member

by Seb Rica

Amazing customer service

Review published ago

Amazing customer service . I had a problem with collection of my own making and rang the customer enquiry line . They spoke to the branch and sorted the problem out . Very impressed. Good exchange rate as well

by Simon Lowe

Amazing customer service

Review published ago

Amazing customer service . I had a problem with collection of my own making and rang the customer enquiry line . They spoke to the branch and sorted the problem out . Very impressed. Good exchange rate as well

by Simon Lowe

Vile yokel attitude

Review published ago

Depends entirely where you’re based. The staff at my current local branch have always treated me with dignity and respect. I’ve needed to post thick envelopes or heavy packages and they’ve always told me civilly the costs and the specifications. The place where I used to stay, on the other hand, was appalling. The town was one of the unluckiest casualties of the last great cull and the queue in the high street branch was always tediously long. On top of that, one of their employees sent me on a wild goose chase when I tried to apply for a passport. Because I didn’t have a mobile at the time, I had to go all the way back across town to where I lived to phone their HQ as I was certain she was feeding me misinformation. And I was right! So that was another trip back to see this woman again who didn’t even appear to have egg on her face after being contacted by her superiors. Also, in the only other one nearby, the woman’s face always looked like fizz. The best career move I ever made was moving away from that place. So bearing that in mind, I don’t see why I should give PO staff higher than 3 stars for performing their functions properly.

by Joseph S

Grumpy staff member

Review published ago

My review is for the post office located in a McColl store in Tolpits Lane, Watford. I went there to drop off Ebay pre paid parcels. The man at the counter was so miserable, not even having the decency to acknowledge me. I said 'hello' to him which was ignored. He simply took my parcels and gave me my receipts with not a word being spoken by him. Never in my life have I encountered such rude service. Whether he hates his job or was having a bad day should not impact on his professionalism and basic etiquette. I will never go. to that post office again.

by Manikum20

Great service and help

Review published ago

Great service and help. Well done

by Gazz

The worst customer service ever!!

Review published ago

Have savings account with the post office, got married and advised of my new married name - simple. Well, five months later I still do not have a card that works!!! So to pay money into my own account I have to make a transfer online and to withdraw money I have to call them to transfer to my bank account. I complained and received £150 compensation, however they are still unable to tell me when I can expect a card that works. Very inconvenient for me, the response when I call to chase this being resolved I am advised to close my account! Customer service and complaint department absolutely NOT fit for purpose. I am not closing my account on principle, if I do then they will not have to answer to me complaining all the time! I will keep on harassing them but am not holding my breath. Appalling service - will never use the post office for anything ever again. Avoid at all cost!

by Claire Sparkes

Ronald at the Woolwich store

Review published ago

Ronald at the Woolwich store was great, offered outstanding customer service and support on returning an item He is an asset to your store

by Dolly Jo Meade

do not send item with post office

Review published ago

do not send item with post office, they never deliver on time

by arif shaalami

To the lovely ladies in One Stop Shop/Junction Cadmore Lane Cheshunt

Review published ago

To the lovely ladies in One Stop Shop/ Post office in High Street, Cheshunt EN8 these ladies are SO very helpful and with a smile! My father died recently and I had his walking sticks his wish was to send to his nephew in Needham, Mass. USA. Ladies on the counter today 18th February 2020 did everything they could to help me. Thank you Ladies 😀

by Heather Brett

I had a bad experience at Farringdon Road Main Post Office

Review published ago

I had a bad experience in the Farringdon Road PO and felt ripped off and received poor customer service, admittedly the sum was less than £2 but salt was rubbed in the wounds when I looked up Post Office complaints on-line who don't accept phone calls from their customers and when I used their template on-line (it took ages to fill out) when I submitted it after willing in all the boxes it said rejected admin error!!! So I filled it in again with the same result! Their customer service is so bad they obviously don't want to receive any more complaints...! I attended the main Farringdon PO at 18:00 17/02/2020 to post a large letter. Whilst waiting in the queue I tried the jiffy bag in the letter size template and my letter fit through the large letter hole but admittedly scraped the sides but not if it was put through corner to corner but it passed through whichever way it was put through. When I reached the counter I stated I wanted 2nd class UK Large Letter (I did this twice) the clerk did not check my item through the template like I did and without quoting me the cost printed the postage slip and ask me for £3.00 which I thought was expensive so I asked for a receipt and left the branch but found as I exited the branch that I had been wrongly charged for a Small Parcel!!! I immediately returned to the branch to complain and looked for a pricing brochure (there was none available on show to the public) before I returned to the same clerk. I was told that because it touched the sides of the template it would be charged as a small parcel, but when I asked how did they know it touched the sides they only then attempted to pass it through the letter size template - I took it and showed them it passed through and they repeated it touched the sides!!! I left the branch but wish to complain for being charged £3 when I should have been charged £1.72 (0.264kg) a difference of £1.28 + compensation and an apology would go a long way...!!!

by D H A Ltd

went all the way through the form

Review published ago

went all the way through the form, took several minutes, then I entered my driving licence expiry date of 06/06/2022 only to be told that the date was invalid !!!!. I then couldn't register anywhere else as I was told that my e mail address was already in use. Tried and tried again. No luck. Wasted well over an hour

by Doug Neale

Post Office Broadband and Phone

Review published ago

On behalf of my husband and I. We gave Post Office BroadBand a poor we set this account up requesting specifically that we do not want Voice mail plus at anytime. This was removed for our first month then this month our bill has gone up, they have added it on again WITHOUT OUR PERMISSION. I spoke to a very polite person this morning they have amended our bill but not for March, we will not see a credit and adjustment until Aprils Bill. So this month we foot extra payout. THIS IS NOT GOOD ENOUGH POST OFFICE your FAULT your ERROR this should be adjusted NOW on this next bill for March. You managed it last month, Computers and programmes can be made to adjust and re issue an amended bill now it is possible. So far you are POOR. We want an amended bill ready for March this is unacceptable. About a week after this complaint was made a Stephanie Gibbs Customer Experience Advisor contacted us about the error she apologised for the error then turned back on to me saying we didn't contact the Post Office to ask for the voicemail to be taken off, Well if that was the case Stephanie why wasn't I charged it on my first Bill? Can you explain that?

by Tony

Rubbish Service..

Review published ago

Yet again for the fourth time this year Postoffice broadband is unavailable ( for 20 hours+ ) due to "Systems Upgrading"...this has got to be the worst and slowest service worldwide. It is totally disgusting that we are not getting the service for which we pay If there was a minus star I would place this shoddy inefficient setup on there. I am currently awaiting quotes from other providers before I change all Postoffice systems over to a decent provider. If you have any sense you will do the same...you are paying top money for the bottom system...I'm out asap.

by Bernard Lewis

0.8 broadband speed

Review published ago

I have post office broadband with an upload speed of 0.8 and download speed not much better as a result I cannot upload or download anything. Customer services keep asking me to do the same tests over and over rather than just getting on with fixing the problem. If I could give them 0 stars that would still be too generous. Next stop Uswitch, if I can get the broadband working.

by Gwendoline Johnson

0 rating is more accurate

Review published ago

0 rating is the case just like other reviews; I am a new customer... when I joined, there was no option to choose a direct debit payment date which most companies allow, so that's one instance of my time being taken up having to reach out to them to get it changed because the online account facility did not work; They force you to only on the day the promo expires - to contact them to cancel... when I did so via webchat the person was being difficult and initially told me to ring some number, when I replied "I was told I could do so via the web chat so why are they now changing the goalpost" and firm wording insistance... miraculously they were able to action it; I have taken numerous photo evidence and forwarded on to them that the router indication light has been red (instead of green). I also had a higher than average bill of recent, when I queried it via my complaint it turns out that it was the advance payment for the promo which I had already cancelled. Highly presumptuous and it says it all that they make it difficult for customers to end/cancel the promo deal by having to contact them (rather than marking it as such on customer accounts), so if you are a busy person, you'll probably get caught out to their advantage. If they can't provide a half decent service they shouldn't bother and instead leave it to those companies who can. For those of you who are being ignored or on stupid call hold times etc here's some email addresses... I chase them until they respond! (apparently, you're not supposed include emails on these posts so just add co.uk to the below ;-) [email protected] [email protected]

by Blackbutterflai

Broadband

Review published ago

I have just spent the worst 3 weeks as a Post Office Telecoms customer, we had our switch on the 21st January 2020 and then spent 3 weeks with no Internet. I called 8 times and was told on 4 occasions that an engineer was coming out. I finally cancelled my contract after 3 weeks, They very nicely told me they would not charge me a cancellation fee, which considering they broke the contact on there end was a joke. An engineer finally showed up on 11th February and had the issue fixed with 1 hour, the exchange in town had no Internet connection as it had been unplugged. This could have been fixed at day 1 if they had send engineers out right away. No Compensation was offered and when I asked I was told it is not possible. Never choose Post Office Telecoms

by Joanne Rickard

Would like to give zero stars if I…

Review published ago

Would like to give zero stars if I could. As per the web site If you need an immediate answer call. I should be so lucky. After 2 hellish hours on the phone. Call disconnected twice. ( no wonder such high call volumes). Agents just talk over you. No soft skills. Clueless. Managers refuse to take calls as busy doing other stuff. Despite saying they put the customer first ????? My advise is run for the hills. Other providers may charge more but its worth your sanity. Agents have no idea how to deal with issues or talk to customers. ( both customer service and sales). Managers hope you will go away Awaiting a manger call back. That's if they can fit me in

by Campbell

Rubbish customer service

Review published ago

Rubbish customer service. Waiting times to get through to customer service is ridiculous. Website is just as bad confuses you even more. Never will I use royal mail again.

by Haseeb Rehman
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PostOffice Company & Contact Info

Address:- 202 Abbey Lane, Leicester, Leicestershire LE4 0DA
Email:- [email protected]
Phone:- 0345 8500 900
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