Post Office Money Review- Offering Money Remittance to UK Residents 2019

1 stars based on 685 reviews

PostOffice Review by Exchange Rate IQ

Overall rating
8.5 /10

There are multiple money remittance companies in the UK which offer their services across the globe at low fees and best exchange rates. But the UK government is also providing its services in the sector with Post Office which offers its online as well as offline transfers. So, the experts of Exchange Rate IQ have researched in the company to provide an unbiased and independent review on it.

Post Office Money is an international payment service provider which is providing its services in various ways. The company is in a long-term partnership with TTT Moneycorp Ltd through which it offers online transfers. It is also providing its services through MoneyGram, under which they have various branches and one can send the funds through cash or debit card. Some of the benefits of using Post Office Money are:

  • Worldwide Reach
  • Multiple Transfer Options
  • Offers Travel Cards to Travellers

Review of PostOffice :

Post Office Money is one of the largest retail networks and financial services chain having over 11,500 branches nationwide as well as 47 million transactions per week. The company offers various services including mail & retail, financial services, government services and telecoms. In money remittance, it offers two types of transfers, one is online transfer and the other is Post Office Transfer via MoneyGram Money Transfer.

Post Office Money International Payments

These are the online transfers offered by the company which can be completed using the UK registered bank account, debit or credit card. If you are transferring the funds above £20,000, you need to speak with the customer service team.

Here, you can set regular payments so that they take place weekly, monthly or any period that suits you. For this, call on 0800 180 4809 and the specialist team of the UK Post Office will set this up for you.


Post Office MoneyGram Money Transfer

This is an offline transfer, but offer instant transfers over 350,000 locations worldwide. The customer who wants to use this service has to visit the nearest MoneyGram branch with their ID proof, fills the send form and hand it at the counter. This helps in making the transfer quicker. It also offers MoneyGram Plus card to the customers who repeat the transactions to make it faster and easier.

The Post Office MoneyGram accepts cash and debit card for making payments. It also offers that you want to pay fees separately or includes in the total amount you have paid. You can locate the Post Office MoneyGram branches here.

 

On customer support, the company does not offer 24*7 customer assistance; one can call them in the business hours or either can send the query through email.

The company has the best privacy policy and offer highly secured transfers, and therefore, we rate it 8.5 out of 10 for its overall money transfer services.

Pricing : How much does PostOffice cost?

8 /10

UK Post Office Money Transfer Fee

The company does not charge any fee for an international payment; however, there will be a mark up in the exchange rates, which will be still better than many of the banks.

Post Office Money Exchange Rate

The company offers mid-market prices depending on the amount you want to send and the country you are sending funds to. You can see the exchange rates at the Post Office International Payments calculator here.

 Any Other Fee

  • If you transfer the funds through any card, then you may impose some additional charges.
  • If you make transfers through SWIFT Network, it may result in additional charges. (The SWIFT network is a common way for banks to process international payments, and involves several banks working together to move money to the right account.)


So, we rate Post Office Money 8 out of 10 for its pricing policies and exchange rates.

Transparency: Does PostOffice have any hidden fees?

9 /10

Post Office Hidden Fee:

The company does not charge any hidden fees. The amount which will be shown to you on the transaction page will be received by the beneficiary. At the same time, it also locks the exchange rates once you start the transaction.


Post Office Money Tracking Details:

The company offer tracking details on the dashboard of the users. So, those who have to track the transfer need to log in and look after where the money has reached.

Therefore, under the transparency head, we rate it 9 out of 10.

Transfer Speed: How long does it take to send money through PostOffice?

8/10

The transfer speed of your money depends upon which service of Post Office Money Transfer you are using.

Post Office MoneyGram Transfer

The transfer through MoneyGram takes a few minutes before they are available to the recipient. So, it is an instant and fast transfer service of it. Although, this service is might charges an extra fee for transferring funds faster.

Post Office International Payments

This is a bank account transfer, which takes at least 3 working days to land the funds in the recipient’s account.

So, on its transfer speed, the experts of Exchange Rate IQ give it 8 out of 10.

Coverage: How many Countries & Currencies does PostOffice support?

8/10

Currencies Supported by Post Office International Money Transfer

From the Post Office MoneyGram service, one can send money to over 200 countries from its branches. But if you want to do the online transfer, then the company is offering the following currencies either you are doing a business transfer or personal transfer:

UAE Dirham Danish Krone Israeli Shekel Mexican Peso Romanian New Leu
Australian Dollar Euro Jordanian Dinar Norwegian Krone Saudi Riyal
Bahraini Dinar Pound Sterling Japanese Yen NZ Dollar Swedish Krona
Canadian Dollar Hong Kong Dollar Kenyan Shilling Omani Rial Singapore Dollar
Swiss Franc Croatian Kuna Kuwaiti Dinar Polish Zloty Thai Baht
Czech Koruna Hungarian Forint Moroccan Dirham Qatari Rial Tunisian Dinar
US Dollar SA Rand Indian Rupee Barbados Dollar Dong

At these places and currencies, you can send funds through the UK authorised bank account, debit or credit card. You cannot use any other country’s card or money market instruments. Therefore, we rate it 8 out of 10 in coverage head. So, if you want to use the services of Post Office Money login here.

PostOffice Transfer Process

Step-By-Step Guide to Transfer Funds with Post Office Money

  1. Go to the Post Office website.

  2. Click on “Products and Services” at the top and then select the “International Payments” under Banking head.

  3. You will be redirected to a new page.

  4. Here select your and beneficiary’s currency as well as enter the amount you want to send.

  5. You will get the exchange rate.

  6. Click on “Get Started”.

  7. Here you have to enter all the details asked by the company.

  8. Create an account, provide your and recipient’s bank account details.

  9. Complete the recipient’s detail.

  10. Re-check the details and complete the transfer.

User experience of PostOffice

8/10

UK Post Office via MoneyGram is a fast and highly responsive website. It provides the exchange rates within seconds ones you choose your and beneficiary’s currency. It also offers a fix exchange rate for up to 12 months where you can save money when the currency gets weaker in future. Some of the positive and negative aspects of the company are:

Positive:

  • Multiple money transfer process, including cash pickup, online and travel transfer
  • More than 170 products and services
  • Highly secured as it is a government-owned company
  • Offering prepaid cards

Negative:

  • Lower exchange rates as compared to many of its competitors
  • Have to call customer assistance if you want to send money above a limit

 

Post Office Money Customer Support

Post Office Money Contact Number: 0345 8500 900, Monday to Saturday from 8:30 am to 5:30 pm

Post Office Money Contact Number for people outside the UK: +44 203 162 8080, 7:30 am – 9 pm Mon - Fri

Post Office Money Email ID: [email protected]

 

Post Office International Money Transfer App

The company is offering both Android as well as iOS apps. You can download the apps here.

  1. Post Office Android App
  2. Post Office iOS App

 

Post Office International Payments Refer a Friend

The company offers £20 M&S Gift Card to the user when they recommend the services of Post Office Money to friends and then they transfer a total of £5,000 over 12 months.

Post Office International Payments Promo Code:

The company offers promo codes to its users through notifications, email and SMS. Users can use these promo codes while making payments to get a discount on the transfer fee.

On the overall user experience, we rate it 8 out of 10. To use the services of Post Money Office Sign Up here.

Security : Is PostOffice Safe?

10/10

Post Office Money is an easy and secure way to transfer the funds internationally. The services under it are provided by TTT Moneycorp Ltd.

  • The company is regulated by the Financial Conduct Authority of the UK.
  • The provisions of making payment are made under the Payment Services Regulations 2009.
  • It uses Symantec SSL security on its website to protect it from any online threat.

The company also uses a web site recording service that record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Henceforth, it is highly secured and we rate it 10 out of 10 under this head.

PostOffice FAQ's

Does Post Office via MoneyGram offer phone transfers?

No. Post Office does not offer phone fund transfers; you can only transfer funds online or through MoneyGram agents.

Discuss this question

When the amount of cash pick-up will be available at agent location?

The amount will be available within an hour for the pick-up at nearest agent location of Post Office International Money Transfer.

Discuss this question

Can I cancel my transfer and get refund?

Yes. You can cancel the transfer on Post Office if the amount transferred is not picked-up or withdrawn by the recipient. You can cancel it simply at your dashboard.

Discuss this question

Alternatives to PostOffice

PostOffice User Reviews and Ratings

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Camberley Post Office

Review published ago

Me and my wife use the post office in Camberley regularly, every time we visit we are confronted by awful customer service. It’s normally the case with regards a certain individual who thinks she’s more important than life itself. What makes it worse is the fact that she is the only one that seems to be fully trained on everything in the store, which unfortunately means she has a finger in every pie and affects nearly everyone that enters the post office. The general feeling is that you are the customer and you are beneath her because she has the power to ruin your day!

by Sam

Camberley Post Office

Review published ago

Me and my wife use the post office in Camberley regularly, every time we visit we are confronted by awful customer service. It’s normally the case with regards a certain individual who thinks she’s more important than life itself. What makes it worse is the fact that she is the only one that seems to be fully trained on everything in the store, which unfortunately means she has a finger in every pie and affects nearly everyone that enters the post office. The general feeling is that you are the customer and you are beneath her because she has the power to ruin your day!

by Sam

Truly awful broadband provider

Review published ago

Truly awful broadband provider, very slow speeds and poor signal strength. Customer service also non existent sent an email on the 2nd of November and received no response. Called today only to be told they received my email on the 4th of November maybe they should look into a new provider for their own broadband. Never again will I use this broadband provider. If I could have chosen no stars I would have. Thankfully I have now switched provider after a year of frustrating viewing barely able to stream a short video with out it have to buffer about 3 times.

by conor

Truly awful broadband provider

Review published ago

Truly awful broadband provider, very slow speeds and poor signal strength. Customer service also non existent sent an email on the 2nd of November and received no response. Called today only to be told they received my email on the 4th of November maybe they should look into a new provider for their own broadband. Never again will I use this broadband provider. If I could have chosen no stars I would have. Thankfully I have now switched provider after a year of frustrating viewing barely able to stream a short video with out it have to buffer about 3 times.

by conor

STAY AWAAAAAAY!!!!

Review published ago

bought PO Broadband Poor service Rubbish speed STAY AWAY!!!! I am stuck in a years contract!

by Ali Salman

STAY AWAAAAAAY!!!!

Review published ago

bought PO Broadband Poor service Rubbish speed STAY AWAY!!!! I am stuck in a years contract!

by Ali Salman

For two years

Review published ago

For two years, the Internet was interrupted more than 20 times. I feel released and liberated my contract is almost finished. Today I called POST OFFICE to say Internet doesn't work again, In order technician to come and check the router I have to be at home three days, 8 am to 1 pm, or 1 pm to 6 pm, it is in total 15 huers. Then they text you which day they come over. If you are not at home, they charge you 150£. I found their service very poor, customer service abrupt and patronising I was called rud today when I pointed I need to take 3 days off for a Post Office technician to come over and not be penalised. In overall if you are masochist go for their service, I am out, Sadly it wasn't like that two years ago, at least the customer service was ok, now Post Office service is bellowed ridiculous.

by Magdin Wolala

For two years

Review published ago

For two years, the Internet was interrupted more than 20 times. I feel released and liberated my contract is almost finished. Today I called POST OFFICE to say Internet doesn't work again, In order technician to come and check the router I have to be at home three days, 8 am to 1 pm, or 1 pm to 6 pm, it is in total 15 huers. Then they text you which day they come over. If you are not at home, they charge you 150£. I found their service very poor, customer service abrupt and patronising I was called rud today when I pointed I need to take 3 days off for a Post Office technician to come over and not be penalised. In overall if you are masochist go for their service, I am out, Sadly it wasn't like that two years ago, at least the customer service was ok, now Post Office service is bellowed ridiculous.

by Magdin Wolala

Standing in bretton centre post office…

Review published ago

Standing in bretton centre post office 3 people on 2 chatting one on til fuming been here 30 mins in que 6 peoe have walked off 20 standling no wonder its losing money disgusting !!!!!!!!!!

by Sarah Mccash

They are just about ok bordering on…

Review published ago

They are just about ok bordering on poor. I signed up nearly two years ago with the promise of a £75 Amazon voucher which never materialised. I was told by the Post Office that this voucher was handled by a separate company who then never replied to me. It took three months to get connected which finally happened on the 4th or 5th attempt. I do realise that this is more to do with BT Open Reach however so the poor score is more to do with offering a voucher that just didn't exist. Oh and I was also told that I would get money back to reflect having no internet for the first few months of the contract, but this never happened either. I have now switched over to TalkTalk and I am waiting for them to transfer me over so will see if they are any good.

by Wesley Dring

The Post Office are USELESS!

Review published ago

The Post Office are USELESS!! I sent a parcel signed for and 2 weeks later it is still stating on the tracking it is with the post office waiting to be delivered. I try to call the post office but sit in a que for 45 mins and still no answer. I go on the useless website. Tells you how to track. tells you how to claim but doesn't actually show you where to claim. the robot helper completely useless, I have just wasted 2 hours trying to sort this is it any wonder people moan about the Post office service!

by Sally Pay

Finsbury Park Post office opens 15…

Review published ago

Finsbury Park Post office opens 15 minutes late when it's 2C outside. Staff still try to upsell me insurance whilst 10 people wait in line for the single person serving. Outsourced now so no one cares - all the good staff got rid of. Terrible shame.

by Mark Beattie

PUTTING A CHEQUE OR CASH INTO YOUR CREDIT CARD AT ANY POST OFFICE

Review published ago

I would like to thank Lisa at the Post Office inside ASDA's I Farnborough Hampshire. It was Lisa who gave me the information that no one else, even the Post Office's own customer services department. The information was that you CAN put money into ANY banks credit card as long as their payment slip has a bar code on it. I know it may sound a bit strange to give 5 stars for this but the next review will explain why.

by DJL

You will not get WiFi !!!

Review published ago

Don’t even bother. You’re better off buying data on your phone and hot-spotting 10 people then getting WiFi with these absolute morons. Two months and four appointments later and still NO WIFI!! One of the many engineers who have visited my property almost a week ago came over and left in the middle of the day with all my wires left out while I have children and pets in my house. Btw, THE WIRES ARE STILL OUT !!! I have a better chance of getting WiFi through and online tutorial and buying the stuff myself than with getting it with post office. Morons !

by Holly Hendrikse

Passport renewal service

Review published ago

The Sheringham Counter deserves praise for the friendly and efficient way in which they dealt with this for my wife and I. Very careful over the photograph, and giving advice as to timescales and things to beware of. All done with relaxing humour. Very worth the additional cost.

by Macbear

Reading post office very understaffed

Review published ago

Reading post office very understaffed - 2 people on the desks and a queue of 20 people...

by Kate Darby

Chronically understaffed

Review published ago

Chronically understaffed. The central Swindon one has two tills open at busy periods (there are machines but not everything can be done at them). Any business that has to put signs up, asking you not to abuse their employees, knows it has a problem with customer service.

by Roger Cantwell

Do not use as you will regret it

Review published ago

I am NOT one of those customers who just loves to complain, but the post office broadband needs this review to make others very wary. It is not a good provider of internet,compared to sky and the other "big" names it cannot compete, it is like going back intime to almost dial up. Constant buffering and internet drop. I live in a house where we watch tv via wifi and smart apps, so it has a huge bearing on day to day. If you call customer service they ask you to carry out checks via this website which logs your speeds. The issue is when the internet is badyou cannot connect to use it and when the internet is back up and running it will log as if everything is ok. Nothing against the customer service as that has been fine, but in todays day an age of super fast this and that, the post office is a reall stepback. I would not recommend to anyone and i am a simple user, just the unlimited boradband package and nothing else. But they still cannot deliver on that. Please stay clear as if you want to cancel you have to basically pay off the remaining months of your contract before you can go. Not worth it.

by Emmerson Mahoney

Greedy unethical treatment of loyal customers

Review published ago

I have had Post Office broadband for a year, the speed was awful the helpline useless but I stayed with them because it was cheap. I checked my bank account today and see that without any consultation they have increased my basic broadband service by £10 per month. Disgraceful underhand business ethic, I will be leaving this provider without delay.

by MB Sear

we actually had a good experience.

Review published ago

we actually had a good experience.. thank you all

by David.m

I'd give it zero if possible

Review published ago

I'd give it zero if possible. Shockingly slow to the point where it's stagnant! DON'T BOTHER!

by James Popple

ONLINE SAVINGS ACCOUNT - RECOMMENDED!

Review published ago

I got an extremely good introductory rate of 1.45% a year ago (one of the best at the time!) on an Online Savings Account so i put my money in, an easy process even for a bit of a techno-phobe like me, and NO problems at all! Sadly at the end of the 1 year savings period they do what all the Banks do and they cut the interest rate severely so you are best advised to swap to another a/c of theirs OR swap Banks to get a better rate. I did the latter BUT it takes them over 24 hours to get my money transferred to my new bank a/c during which time im getting NO interest but they are by sitting in MY money! (Most others Banks take just a few hours.) IF NOT FOR THIS I WOULD GIVE THEM 5 STARS!

by Graham Keath

Shocking speeds

Review published ago

Shocking speeds, save your money and buy a better phone data package

by Ben K-C

Pass port service

Review published ago

I used the post office passport service. Cost £15 and worth every penny. They take care of everything.They Keep you posted (no pun) via text and email all the way.

by John Smiths
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PostOffice Company & Contact Info

Address:- 202 Abbey Lane, Leicester, Leicestershire LE4 0DA
Email:- [email protected]
Phone:- 0345 8500 900
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