Post Office Money Review- Offering Money Remittance to UK Residents 2024

2 stars based on 2555 reviews

PostOffice Review by Exchange Rate IQ

Overall rating
8.5 /10

There are multiple money remittance companies in the UK which offer their services across the globe at low fees and best exchange rates. But the UK government is also providing its services in the sector with Post Office which offers its online as well as offline transfers. So, the experts of Exchange Rate IQ have researched in the company to provide an unbiased and independent review on it.

Post Office Money is an international payment service provider which is providing its services in various ways. The company is in a long-term partnership with TTT Moneycorp Ltd through which it offers online transfers. It is also providing its services through MoneyGram, under which they have various branches and one can send the funds through cash or debit card. Some of the benefits of using Post Office Money are:

  • Worldwide Reach
  • Multiple Transfer Options
  • Offers Travel Cards to Travellers

Review of PostOffice :

Post Office Money is one of the largest retail networks and financial services chain having over 11,500 branches nationwide as well as 47 million transactions per week. The company offers various services including mail & retail, financial services, government services and telecoms. In money remittance, it offers two types of transfers, one is online transfer and the other is Post Office Transfer via MoneyGram Money Transfer.

Post Office Money International Payments

These are the online transfers offered by the company which can be completed using the UK registered bank account, debit or credit card. If you are transferring the funds above £20,000, you need to speak with the customer service team.

Here, you can set regular payments so that they take place weekly, monthly or any period that suits you. For this, call on 0800 180 4809 and the specialist team of the UK Post Office will set this up for you.


Post Office MoneyGram Money Transfer

This is an offline transfer, but offer instant transfers over 350,000 locations worldwide. The customer who wants to use this service has to visit the nearest MoneyGram branch with their ID proof, fills the send form and hand it at the counter. This helps in making the transfer quicker. It also offers MoneyGram Plus card to the customers who repeat the transactions to make it faster and easier.

The Post Office MoneyGram accepts cash and debit card for making payments. It also offers that you want to pay fees separately or includes in the total amount you have paid. You can locate the Post Office MoneyGram branches here.

 

On customer support, the company does not offer 24*7 customer assistance; one can call them in the business hours or either can send the query through email.

The company has the best privacy policy and offer highly secured transfers, and therefore, we rate it 8.5 out of 10 for its overall money transfer services.

Pricing : How much does PostOffice cost?

8 /10

UK Post Office Money Transfer Fee

The company does not charge any fee for an international payment; however, there will be a mark up in the exchange rates, which will be still better than many of the banks.

Post Office Money Exchange Rate

The company offers mid-market prices depending on the amount you want to send and the country you are sending funds to. You can see the exchange rates at the Post Office International Payments calculator here.

 Any Other Fee

  • If you transfer the funds through any card, then you may impose some additional charges.
  • If you make transfers through SWIFT Network, it may result in additional charges. (The SWIFT network is a common way for banks to process international payments, and involves several banks working together to move money to the right account.)


So, we rate Post Office Money 8 out of 10 for its pricing policies and exchange rates.

Transparency: Does PostOffice have any hidden fees?

9 /10

Post Office Hidden Fee:

The company does not charge any hidden fees. The amount which will be shown to you on the transaction page will be received by the beneficiary. At the same time, it also locks the exchange rates once you start the transaction.


Post Office Money Tracking Details:

The company offer tracking details on the dashboard of the users. So, those who have to track the transfer need to log in and look after where the money has reached.

Therefore, under the transparency head, we rate it 9 out of 10.

Transfer Speed: How long does it take to send money through PostOffice?

8/10

The transfer speed of your money depends upon which service of Post Office Money Transfer you are using.

Post Office MoneyGram Transfer

The transfer through MoneyGram takes a few minutes before they are available to the recipient. So, it is an instant and fast transfer service of it. Although, this service is might charges an extra fee for transferring funds faster.

Post Office International Payments

This is a bank account transfer, which takes at least 3 working days to land the funds in the recipient’s account.

So, on its transfer speed, the experts of Exchange Rate IQ give it 8 out of 10.

Coverage: How many Countries & Currencies does PostOffice support?

8/10

Currencies Supported by Post Office International Money Transfer

From the Post Office MoneyGram service, one can send money to over 200 countries from its branches. But if you want to do the online transfer, then the company is offering the following currencies either you are doing a business transfer or personal transfer:

UAE Dirham Danish Krone Israeli Shekel Mexican Peso Romanian New Leu
Australian Dollar Euro Jordanian Dinar Norwegian Krone Saudi Riyal
Bahraini Dinar Pound Sterling Japanese Yen NZ Dollar Swedish Krona
Canadian Dollar Hong Kong Dollar Kenyan Shilling Omani Rial Singapore Dollar
Swiss Franc Croatian Kuna Kuwaiti Dinar Polish Zloty Thai Baht
Czech Koruna Hungarian Forint Moroccan Dirham Qatari Rial Tunisian Dinar
US Dollar SA Rand Indian Rupee Barbados Dollar Dong

At these places and currencies, you can send funds through the UK authorised bank account, debit or credit card. You cannot use any other country’s card or money market instruments. Therefore, we rate it 8 out of 10 in coverage head. So, if you want to use the services of Post Office Money login here.

PostOffice Transfer Process

Step-By-Step Guide to Transfer Funds with Post Office Money

  1. Go to the Post Office website.

  2. Click on “Products and Services” at the top and then select the “International Payments” under Banking head.

  3. You will be redirected to a new page.

  4. Here select your and beneficiary’s currency as well as enter the amount you want to send.

  5. You will get the exchange rate.

  6. Click on “Get Started”.

  7. Here you have to enter all the details asked by the company.

  8. Create an account, provide your and recipient’s bank account details.

  9. Complete the recipient’s detail.

  10. Re-check the details and complete the transfer.

User experience of PostOffice

8/10

UK Post Office via MoneyGram is a fast and highly responsive website. It provides the exchange rates within seconds ones you choose your and beneficiary’s currency. It also offers a fix exchange rate for up to 12 months where you can save money when the currency gets weaker in future. Some of the positive and negative aspects of the company are:

Positive:

  • Multiple money transfer process, including cash pickup, online and travel transfer
  • More than 170 products and services
  • Highly secured as it is a government-owned company
  • Offering prepaid cards

Negative:

  • Lower exchange rates as compared to many of its competitors
  • Have to call customer assistance if you want to send money above a limit

 

Post Office Money Customer Support

Post Office Money Contact Number: 0345 8500 900, Monday to Saturday from 8:30 am to 5:30 pm

Post Office Money Contact Number for people outside the UK: +44 203 162 8080, 7:30 am – 9 pm Mon - Fri

Post Office Money Email ID: [email protected]

 

Post Office International Money Transfer App

The company is offering both Android as well as iOS apps. You can download the apps here.

  1. Post Office Android App
  2. Post Office iOS App

 

Post Office International Payments Refer a Friend

The company offers £20 M&S Gift Card to the user when they recommend the services of Post Office Money to friends and then they transfer a total of £5,000 over 12 months.

Post Office International Payments Promo Code:

The company offers promo codes to its users through notifications, email and SMS. Users can use these promo codes while making payments to get a discount on the transfer fee.

On the overall user experience, we rate it 8 out of 10. To use the services of Post Money Office Sign Up here.

Security : Is PostOffice Safe?

10/10

Post Office Money is an easy and secure way to transfer the funds internationally. The services under it are provided by TTT Moneycorp Ltd.

  • The company is regulated by the Financial Conduct Authority of the UK.
  • The provisions of making payment are made under the Payment Services Regulations 2009.
  • It uses Symantec SSL security on its website to protect it from any online threat.

The company also uses a web site recording service that record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Henceforth, it is highly secured and we rate it 10 out of 10 under this head.

PostOffice FAQ's

Does Post Office via MoneyGram offer phone transfers?

No. Post Office does not offer phone fund transfers; you can only transfer funds online or through MoneyGram agents.

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How can I start sending money abroad using post office?

You can visit their official page by clicking here. Thereafter, you will be directed to the log in page after filling in your details where you can start initiating your international money transfers and payments. You can choose a payment method of your choice with post office, whether it is via your bank account, your credit or debit card. Some of the supported cards include the Visa, MasterCard, Maestro and Visa Electron.

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When the amount of cash pick-up will be available at agent location?

The amount will be available within an hour for the pick-up at nearest agent location of Post Office International Money Transfer.

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What fees does the Post Office charge for making money transfers?

Whether you are using your credit card or your debit card to send money, Post office is transparent enough to display its fees during the order process. When you place the order, you will be given the opportunity to select your most preferred delivery day and time. Additional charges may apply when choosing this especially when choosing home delivery during the weekends.

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Can I cancel my transfer and get refund?

Yes. You can cancel the transfer on Post Office if the amount transferred is not picked-up or withdrawn by the recipient. You can cancel it simply at your dashboard.

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I cannot find the currency I want to buy?

When you cannot find the currency you want to buy, then you should consider clicking on the drop down list of countries to see if your country is eligible for that kind of transfer. If you do not find it on the list, then post office does not stock it and you may consider using another international money transfer service provider. You can find the drop down list of countries here.

Discuss this question

I am having trouble using the website while making my transfers, what should I do?

For a start, make sure that you are using the latest version of your browser as we keep our system up to date. Also, we have mobilized the whole transaction process so you can now use both your mobile phone and your desktop to make your transfers. However, if you experience any more difficulties or technicalities, then consider reaching us through [email protected].

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What is the minimum and maximum amount of fee I can order online? How will I also know if my transaction is successful?

The maximum amount of money you can order with post office is $2500. The minimum amount should as well not go beyond $400. Upon completion of your transfer, you will receive an email confirmation to show you that your order has gone through. This is after getting an on-screen confirmation that your order has been received and accepted or declined. You should print this information and take it with you to the post office branch where you are collecting your money from.

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PostOffice User Reviews and Ratings

reviews powered by trustpilot

Friendliest post office in Balderton

Review published ago

I am often in the Balderton, Newark branch of the post office and I wanted to say how friendly the staff are. They always have a smile, are very efficient and even when they are busy, they keep their cool and still have a smile. Thank you all, so very much. Wendy

by WENDY JACKSON

Friendliest post office in Balderton

Review published ago

I am often in the Balderton, Newark branch of the post office and I wanted to say how friendly the staff are. They always have a smile, are very efficient and even when they are busy, they keep their cool and still have a smile. Thank you all, so very much. Wendy

by WENDY JACKSON

New post office fraud

Review published ago

New post office fraud. Charging recipient for mail you have already paid sufficient postage for. If buying labels on ebay be carefull especially with 48 tracked service. Cost is 2.70 for a large letter upto 250g. If you do not put label exact weight they will charge at delivery end regardless it falling well under the 250g . Its a new scam they are running to rob customers. But when you will rob your own employees, what should we expect.Dont bother ringing them they hang up when you are right, dont bother writing in, they just ignor it. They are getting away with all this fraud due to being state protected. It needs dismantling, everyone sacked and a restart.

by Diane Oconnor

New post office fraud

Review published ago

New post office fraud. Charging recipient for mail you have already paid sufficient postage for. If buying labels on ebay be carefull especially with 48 tracked service. Cost is 2.70 for a large letter upto 250g. If you do not put label exact weight they will charge at delivery end regardless it falling well under the 250g . Its a new scam they are running to rob customers. But when you will rob your own employees, what should we expect.Dont bother ringing them they hang up when you are right, dont bother writing in, they just ignor it. They are getting away with all this fraud due to being state protected. It needs dismantling, everyone sacked and a restart.

by Diane Oconnor

I posted a track and trace letter…

Review published ago

I posted a track and trace letter 12/04/2024 Fulham road post office 605 Fulham road it's in a shop that sells everything from alcohol to cigarettes. I paid for track and trace it contained birthday money for my granddaughters,up till today 24/04/2024 the display message is ,we got it at the post office and you will be informed when attempting delivery.The post office is not taking responsibility and Royal mail is washing the hands of this crime. I suggest very strongly you do not use the post office and royal mail you cannot trust it get your precious mail across London!!!!

by Miss Rosaleen Sullivan

I posted a track and trace letter…

Review published ago

I posted a track and trace letter 12/04/2024 Fulham road post office 605 Fulham road it's in a shop that sells everything from alcohol to cigarettes. I paid for track and trace it contained birthday money for my granddaughters,up till today 24/04/2024 the display message is ,we got it at the post office and you will be informed when attempting delivery.The post office is not taking responsibility and Royal mail is washing the hands of this crime. I suggest very strongly you do not use the post office and royal mail you cannot trust it get your precious mail across London!!!!

by Miss Rosaleen Sullivan

Aldridge Post Office - Northgate

Review published ago

I use Aldridge Main Post office Northgate 2/3 times a week for work. They are always welcoming and friendly and go out of their way to help ! Dilly & Rita are so lovely and brighten up my mornings , I wouldn't go anywhere else . Highly recommended x

by Sara Gorton

Aldridge Post Office - Northgate

Review published ago

I use Aldridge Main Post office Northgate 2/3 times a week for work. They are always welcoming and friendly and go out of their way to help ! Dilly & Rita are so lovely and brighten up my mornings , I wouldn't go anywhere else . Highly recommended x

by Sara Gorton

Important mail delivered to wrong address

Review published ago

The post office delivered my P60 to the wrong address, whoever it went to opened it and put it back in the post stating ‘deliver to the right address’. Now that person has my full name, address, national insurance number, my wages, employer - the lot. Thanks for nothing I’m now open to identity fraud. I’m now considering taking legal action against the post office. No wonder we’re giving up using the post service. Angry doesn’t even come on the scale.

by Richard H

The post office earls court road…

Review published ago

The post office earls court road constant stealing people's letters ,do not drop mail at this post office ,please call police if you do and your mail goes missing ,Indian women always stealing ,the shop name is crystals it has a post office inside I'm currently calling police on them , also if no help will give them mail the y wish I never ,let them steal a package full of poo

by Masaih

Nothing that was privatised is working…

Review published ago

Nothing that was privatised is working for the benefit of the customer. The customer is always wrong. UK is a shareholder’s paradise. This is not the Country it used to be.

by TPK

Just tried to purchase a "stamp" at…

Review published ago

Just tried to purchase a "stamp" at home on-line for a letter to the Netherlands. The purchase process is of course slow and clunky. After payment, you are supposed to receive a QR code to access your "stamp" for printing. Guess what! After payment, instead of the QR code, I got the message "QR code unavailable." What? Waste of time and money.

by Peterd

Do not use cheque deposit service at post office.…

Review published ago

Used cheque deposit service at Mullion post office. Cheque has got ‘lost’ somewhere since being handed over the counter. Post Office blame Royal Mail, Royal Mail blame Post Office. Either way no one taking responsibility and I have lost a few hundred pounds .

by MP

They want 12.5% for a postal order and…

Review published ago

They want 12.5% for a postal order and refuse to take coins despite being for a charity. I know the PO has been run for years by some of the most despicable creatures possible but do they have no sense of community at all?

by sharon bierer

Much the same as previous terrible…

Review published ago

Much the same as previous terrible reviews. Sold the wrong postage, the local branch kept telling me to come back when such-and-such is working, nobody seemed able to refund my postage so I complained online, and subsequently heard nothing back. Dreadful service.

by Andrew

LOST PASSPORT

Review published ago

Paid for signed delivery service at my local post office in Adel for return of my old passport to the Passport Office. Royal Mail tracking service confirmed it was delivered and signed for. Passport Office confirmed receipt of my empty envelope. I was advised the post was transported to Seacroft Sorting Office from the Adel Post Office onto Stourton Sorting Office then direct to the Passport Office. Poor service by Royal Mail and no customer service assistance leaving me exposed to potential fraud with the lost/stolen passport.

by NB

Burscough Town Post Office, 16 Square Lane, Ormskirk, L40 7RQ

Review published ago

Went to Post a small parcel weighing 0.090 KG. was quoted two prices. One approx. £7, when I questioned the price I was given a second amount over £13!! So I took my parcel to Burscough Bridge Post Office where I was charged £3.80 for 1st Class signed for. Either Burscough Town Post Office haven't a clue what they're doing or they're attempting to rip people off. Either way, AVOID Burscough Town Post Office, use the Burscough Bridge Office otherwise you'll get RIPPED OFF.

by Private Citizen.

Post office still stealing through Horizon system

Review published ago

Item being posted met all dimension requirements for large letter and weighed 0.672kg but Horizon system (YES THEY ARE STILL USING IT) would only offer the option to post as a parcel and incur additional costs. Postmaster said that unless it comes up as an option he can't offer the large letter service. Another Post Office scam & I want my 99p refund

by stephen bennett

Scam!

Review published ago

Today I visited a local post office with a small envelope to post with some earrings I had sold for £32 on eBay. I had already been on the Royal Mail website to get the correct postage for this item which told me that I should send them tracked 48 hour at £2.70 from my post office and the earrings would be insured up to £150. When I arrived I was first told that I could not buy a tracked product at the post office despite me showing that there was a Royal Mail price list for these items at the post office. Then I was told that jewellery was not insured at all unless it was posted special delivery at £7.95! So I said well the website says it is insured and that I should post these earrings with the Tracked 48 at £2.70. At this point we were at a total stand off to which I was left with no alternative than to either pay £7.95 which is more than £5 more than the buyer had paid for the postage or send them just second class with no insurance whatsoever. Absolutely appalling! If these earrings go missing now and I have to reimburse my buyer £32 I will hold the post office totally responsible. It’s a disgrace. False advertising of products that don’t exist when you arrive at the post office and then been told that you can not claim compensation if things go missing unless you pay £7.95 for a tiny 2g envelope. Terrible!

by Joy Whistlecraft

SUE & HARRY.POST OFFICE. 151, RUISLIP ROAD. UB6 9QQ

Review published ago

I visited this Post Office recently and what a lovely experience. I was greeted with a beautiful welcome from the Postmaster's Sue & Harry. They were both very professional, polite and made time to make me feel welcome, their Customer Service was excellent and when I mentioned that my dear brother was in hospital they were both very empathetic and assuring. I left the establishment with a warm feeling inside, made my day. Sue & Harry are the most amazing people that I have met for a long time and I will always remember this visit. I would Highly Recommend this Post Office to everyone.

by CC

How come most delivery companies manage…

Review published ago

How come most delivery companies manage to deliver when they say they will except this company,right up until 8pm said delivery due then said sorry won’t be delivering but no date when it will be delivered,useless.

by Chris

Late post usually 10 to 14 days out of date

Review published ago

Late post, and CEOs, CFOs and COOs who all need to be in gaol today after the programme from the Post Office enquiry which we all viewed yesterday. You cannot get anything worse from this shower if you tried. Ms Vennels should be the first put into prison for the remainder of her life given what she did to so many, approximately 900 of their sub-postmasters. Alan Bates, we support you and so many of your colleagues. BTW, in case you have not caught on, the banks, investment corporations and their CEOs, CFOs and COOs are doing the same thing across the globe. Read my reviews about Ulster Bank,errrr...National Westminster. You can put Capital One in there along with the rest for how we have been treated. You cannot get a staight answer out of any of them, top to bottom, as their answers are vague and condescending. If you don't know what Gaslighting is, or you have not seen the film, please do your due diligence and you will see the directors of every large corporation has no idea what is going on in their organisation or how their computer systems don't get the job done, and blame it on the staff or their clients. This is AI out of control and its only likely to get worse over the next 6 years. I feel badly for this generation of young people who have to live with this, all so they can have a phone to play games on...visual eye candy all of it!!!

by M Ferguson

Paid for a years redirection service

Review published ago

Paid for a years redirection service, after multiple complaints about my mail not actually getting redirected I asked for a refund on the subscription as they didn’t actually do what I paid for was told no and should read terms and conditions. I’m currently out of pocket for not only a few hundred pounds of missing post but also a service that i didn’t actually get, Shame on you post office no wonder your going under.

by James Southall

Boycott THE POST OFFICE

Review published ago

Having watched the public inquiry today I am disgusted beyond belief that Mr Alan Cook sits smiling and grinning whilst giving his pointless evidence!! DOES he have onset dementia!! Because his sudden memory loss would certainly lead us the public the absolute fools who are paying for this circus to take place STILL DO NOTHING - JUST PLOD ON - LEAVING YOUR POINTLESS REVIEWS OVER YOUR POXY PARCEL!!!!! ITS LATE!! IT DIDNT SHOW UP!! GET A GRIP - BOYCOTT THE POST OFFICE - PEOPLE HAVE TAKEN THEIR OWN LIVES BECAUSE OF THIS SHOCKING BEHAVIOUR!!@

by Christine Parkinson
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PostOffice Company & Contact Info

Address:- 202 Abbey Lane, Leicester, Leicestershire LE4 0DA
Email:- [email protected]
Phone:- 0345 8500 900
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