Post Office Money Review- Offering Money Remittance to UK Residents 2022

2 stars based on 1466 reviews

PostOffice Review by Exchange Rate IQ

Overall rating
8.5 /10

There are multiple money remittance companies in the UK which offer their services across the globe at low fees and best exchange rates. But the UK government is also providing its services in the sector with Post Office which offers its online as well as offline transfers. So, the experts of Exchange Rate IQ have researched in the company to provide an unbiased and independent review on it.

Post Office Money is an international payment service provider which is providing its services in various ways. The company is in a long-term partnership with TTT Moneycorp Ltd through which it offers online transfers. It is also providing its services through MoneyGram, under which they have various branches and one can send the funds through cash or debit card. Some of the benefits of using Post Office Money are:

  • Worldwide Reach
  • Multiple Transfer Options
  • Offers Travel Cards to Travellers

Review of PostOffice :

Post Office Money is one of the largest retail networks and financial services chain having over 11,500 branches nationwide as well as 47 million transactions per week. The company offers various services including mail & retail, financial services, government services and telecoms. In money remittance, it offers two types of transfers, one is online transfer and the other is Post Office Transfer via MoneyGram Money Transfer.

Post Office Money International Payments

These are the online transfers offered by the company which can be completed using the UK registered bank account, debit or credit card. If you are transferring the funds above £20,000, you need to speak with the customer service team.

Here, you can set regular payments so that they take place weekly, monthly or any period that suits you. For this, call on 0800 180 4809 and the specialist team of the UK Post Office will set this up for you.


Post Office MoneyGram Money Transfer

This is an offline transfer, but offer instant transfers over 350,000 locations worldwide. The customer who wants to use this service has to visit the nearest MoneyGram branch with their ID proof, fills the send form and hand it at the counter. This helps in making the transfer quicker. It also offers MoneyGram Plus card to the customers who repeat the transactions to make it faster and easier.

The Post Office MoneyGram accepts cash and debit card for making payments. It also offers that you want to pay fees separately or includes in the total amount you have paid. You can locate the Post Office MoneyGram branches here.

 

On customer support, the company does not offer 24*7 customer assistance; one can call them in the business hours or either can send the query through email.

The company has the best privacy policy and offer highly secured transfers, and therefore, we rate it 8.5 out of 10 for its overall money transfer services.

Pricing : How much does PostOffice cost?

8 /10

UK Post Office Money Transfer Fee

The company does not charge any fee for an international payment; however, there will be a mark up in the exchange rates, which will be still better than many of the banks.

Post Office Money Exchange Rate

The company offers mid-market prices depending on the amount you want to send and the country you are sending funds to. You can see the exchange rates at the Post Office International Payments calculator here.

 Any Other Fee

  • If you transfer the funds through any card, then you may impose some additional charges.
  • If you make transfers through SWIFT Network, it may result in additional charges. (The SWIFT network is a common way for banks to process international payments, and involves several banks working together to move money to the right account.)


So, we rate Post Office Money 8 out of 10 for its pricing policies and exchange rates.

Transparency: Does PostOffice have any hidden fees?

9 /10

Post Office Hidden Fee:

The company does not charge any hidden fees. The amount which will be shown to you on the transaction page will be received by the beneficiary. At the same time, it also locks the exchange rates once you start the transaction.


Post Office Money Tracking Details:

The company offer tracking details on the dashboard of the users. So, those who have to track the transfer need to log in and look after where the money has reached.

Therefore, under the transparency head, we rate it 9 out of 10.

Transfer Speed: How long does it take to send money through PostOffice?

8/10

The transfer speed of your money depends upon which service of Post Office Money Transfer you are using.

Post Office MoneyGram Transfer

The transfer through MoneyGram takes a few minutes before they are available to the recipient. So, it is an instant and fast transfer service of it. Although, this service is might charges an extra fee for transferring funds faster.

Post Office International Payments

This is a bank account transfer, which takes at least 3 working days to land the funds in the recipient’s account.

So, on its transfer speed, the experts of Exchange Rate IQ give it 8 out of 10.

Coverage: How many Countries & Currencies does PostOffice support?

8/10

Currencies Supported by Post Office International Money Transfer

From the Post Office MoneyGram service, one can send money to over 200 countries from its branches. But if you want to do the online transfer, then the company is offering the following currencies either you are doing a business transfer or personal transfer:

UAE Dirham Danish Krone Israeli Shekel Mexican Peso Romanian New Leu
Australian Dollar Euro Jordanian Dinar Norwegian Krone Saudi Riyal
Bahraini Dinar Pound Sterling Japanese Yen NZ Dollar Swedish Krona
Canadian Dollar Hong Kong Dollar Kenyan Shilling Omani Rial Singapore Dollar
Swiss Franc Croatian Kuna Kuwaiti Dinar Polish Zloty Thai Baht
Czech Koruna Hungarian Forint Moroccan Dirham Qatari Rial Tunisian Dinar
US Dollar SA Rand Indian Rupee Barbados Dollar Dong

At these places and currencies, you can send funds through the UK authorised bank account, debit or credit card. You cannot use any other country’s card or money market instruments. Therefore, we rate it 8 out of 10 in coverage head. So, if you want to use the services of Post Office Money login here.

PostOffice Transfer Process

Step-By-Step Guide to Transfer Funds with Post Office Money

  1. Go to the Post Office website.

  2. Click on “Products and Services” at the top and then select the “International Payments” under Banking head.

  3. You will be redirected to a new page.

  4. Here select your and beneficiary’s currency as well as enter the amount you want to send.

  5. You will get the exchange rate.

  6. Click on “Get Started”.

  7. Here you have to enter all the details asked by the company.

  8. Create an account, provide your and recipient’s bank account details.

  9. Complete the recipient’s detail.

  10. Re-check the details and complete the transfer.

User experience of PostOffice

8/10

UK Post Office via MoneyGram is a fast and highly responsive website. It provides the exchange rates within seconds ones you choose your and beneficiary’s currency. It also offers a fix exchange rate for up to 12 months where you can save money when the currency gets weaker in future. Some of the positive and negative aspects of the company are:

Positive:

  • Multiple money transfer process, including cash pickup, online and travel transfer
  • More than 170 products and services
  • Highly secured as it is a government-owned company
  • Offering prepaid cards

Negative:

  • Lower exchange rates as compared to many of its competitors
  • Have to call customer assistance if you want to send money above a limit

 

Post Office Money Customer Support

Post Office Money Contact Number: 0345 8500 900, Monday to Saturday from 8:30 am to 5:30 pm

Post Office Money Contact Number for people outside the UK: +44 203 162 8080, 7:30 am – 9 pm Mon - Fri

Post Office Money Email ID: [email protected]

 

Post Office International Money Transfer App

The company is offering both Android as well as iOS apps. You can download the apps here.

  1. Post Office Android App
  2. Post Office iOS App

 

Post Office International Payments Refer a Friend

The company offers £20 M&S Gift Card to the user when they recommend the services of Post Office Money to friends and then they transfer a total of £5,000 over 12 months.

Post Office International Payments Promo Code:

The company offers promo codes to its users through notifications, email and SMS. Users can use these promo codes while making payments to get a discount on the transfer fee.

On the overall user experience, we rate it 8 out of 10. To use the services of Post Money Office Sign Up here.

Security : Is PostOffice Safe?

10/10

Post Office Money is an easy and secure way to transfer the funds internationally. The services under it are provided by TTT Moneycorp Ltd.

  • The company is regulated by the Financial Conduct Authority of the UK.
  • The provisions of making payment are made under the Payment Services Regulations 2009.
  • It uses Symantec SSL security on its website to protect it from any online threat.

The company also uses a web site recording service that record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Henceforth, it is highly secured and we rate it 10 out of 10 under this head.

PostOffice FAQ's

Does Post Office via MoneyGram offer phone transfers?

No. Post Office does not offer phone fund transfers; you can only transfer funds online or through MoneyGram agents.

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How can I start sending money abroad using post office?

You can visit their official page by clicking here. Thereafter, you will be directed to the log in page after filling in your details where you can start initiating your international money transfers and payments. You can choose a payment method of your choice with post office, whether it is via your bank account, your credit or debit card. Some of the supported cards include the Visa, MasterCard, Maestro and Visa Electron.

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When the amount of cash pick-up will be available at agent location?

The amount will be available within an hour for the pick-up at nearest agent location of Post Office International Money Transfer.

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What fees does the Post Office charge for making money transfers?

Whether you are using your credit card or your debit card to send money, Post office is transparent enough to display its fees during the order process. When you place the order, you will be given the opportunity to select your most preferred delivery day and time. Additional charges may apply when choosing this especially when choosing home delivery during the weekends.

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Can I cancel my transfer and get refund?

Yes. You can cancel the transfer on Post Office if the amount transferred is not picked-up or withdrawn by the recipient. You can cancel it simply at your dashboard.

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I cannot find the currency I want to buy?

When you cannot find the currency you want to buy, then you should consider clicking on the drop down list of countries to see if your country is eligible for that kind of transfer. If you do not find it on the list, then post office does not stock it and you may consider using another international money transfer service provider. You can find the drop down list of countries here.

Discuss this question

I am having trouble using the website while making my transfers, what should I do?

For a start, make sure that you are using the latest version of your browser as we keep our system up to date. Also, we have mobilized the whole transaction process so you can now use both your mobile phone and your desktop to make your transfers. However, if you experience any more difficulties or technicalities, then consider reaching us through [email protected].

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What is the minimum and maximum amount of fee I can order online? How will I also know if my transaction is successful?

The maximum amount of money you can order with post office is $2500. The minimum amount should as well not go beyond $400. Upon completion of your transfer, you will receive an email confirmation to show you that your order has gone through. This is after getting an on-screen confirmation that your order has been received and accepted or declined. You should print this information and take it with you to the post office branch where you are collecting your money from.

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Alternatives to PostOffice

PostOffice User Reviews and Ratings

reviews powered by trustpilot

Abominable Service

Review published ago

Abominable Service. I couldn't get of anyone on the phone to answer a few simple questions that their website does not answer. Questions that should be easily available to find out online but no. Not with Royal Mail......so I emailed them. 9 days later still nothing except an acknowledgement email that they have recieved my query. Did I really expect anything else?!?! NO!!!!

by Scrummy

Abominable Service

Review published ago

Abominable Service. I couldn't get of anyone on the phone to answer a few simple questions that their website does not answer. Questions that should be easily available to find out online but no. Not with Royal Mail......so I emailed them. 9 days later still nothing except an acknowledgement email that they have recieved my query. Did I really expect anything else?!?! NO!!!!

by Scrummy

Disgraceful service

Review published ago

Disgraceful service, should all be closed down!! Bought my mailing labels for my eBay parcels and took them to my local post office who refused to take them as I was explained that it makes them no money and I need to get my labels printed at the post office not online via eBay.

by Phil James

Disgraceful service

Review published ago

Disgraceful service, should all be closed down!! Bought my mailing labels for my eBay parcels and took them to my local post office who refused to take them as I was explained that it makes them no money and I need to get my labels printed at the post office not online via eBay.

by Phil James

Poor Travel insurance

Review published ago

I bought annual multi trip travel insurance from the post office and was reassured that they advertised their covid cover to include the circumstance of contracting covid while abroad. Be warned they do not cover any additional cost of accommodation incurred as a result of having to extend your trip due to contacting covid. Their policy wording is deliberately verbose and full of qualifiers in the small print and the bold print is misleading. Also it is expensive compared with other more comprehensive policies abd not fit for purpose. I made a mistake trusting that it would be a good product. Avoid.

by Donna Hughes

Poor Travel insurance

Review published ago

I bought annual multi trip travel insurance from the post office and was reassured that they advertised their covid cover to include the circumstance of contracting covid while abroad. Be warned they do not cover any additional cost of accommodation incurred as a result of having to extend your trip due to contacting covid. Their policy wording is deliberately verbose and full of qualifiers in the small print and the bold print is misleading. Also it is expensive compared with other more comprehensive policies abd not fit for purpose. I made a mistake trusting that it would be a good product. Avoid.

by Donna Hughes

The Post Office.

Review published ago

The Post Office want to get there own house in order. Like holding on to customers money for three months when the savings card scheme stopped.

by Mike

The Post Office.

Review published ago

The Post Office want to get there own house in order. Like holding on to customers money for three months when the savings card scheme stopped.

by Mike

Birchfield Road 178 Northampton

Review published ago

Birchfield Road 178 Northampton Wanted to post parcel with printed label from eBay, but staff member refused to accept it stating that the weight is wrong. In fact it was printing mistake, however the weight of parcel was way in weight limits for this type of parcel. Needed to go back to home, cancel the label, print it again and go back to the post office. This time was refused to be serviced at all and told to go to another branch. When question the woman and told her their bosses never had a problems like that, I have been using their service for years, she answered she is the boss and will not serve me. I believe if they don't want to provide post office service they should have their licence void.

by Rafal Wainberg

The man behind the counter

Review published ago

The man behind the counter, I understand his name is MO, his a proper lazy savage animal. I went there around 10 times, he never accepted my small parcel with shipping label purchased online. One time he said he can't do nothing because it's Click & Drop, other time he can't take it because the parcel has less than 50 grams, other time he said can't issue proof of postage because it's less than 100 grams. Today he didn't check weight and dimensions, he didn't touch the letter and said "It's less than 100 grams, nothing I can do with it, take it back and leave my shop". He didn't try to scan the barcode to see if accepted or not. I hope some superiors from Post Office will see this review and action will be taken against this lazy animal which doesn't bother to do his job serving customers who paid for postage. But this world is full of crooks and ignorants and Post Office isn't an exception.

by djextreme77

**AVOID these liars**

Review published ago

Can’t give a zero else I would Loans department are a disgrace All criteria met excellent Experian credit score no late payments. Very good salary. Was told I’d need to send in further documents before a decision but these didn’t give a chance. My advice is avoid at all costs yet I’m good enough to have a credit card and regularly offered increases. I will now speak to the ombudsman

by Andy

Postoffice Travel Insurance is a fraud

Review published ago

Postoffice Travel Insurance is a fraud! Any phone number I call, any email I write to, NOBODY answers me. I've called them more than 20 times, written more than 10 emails, and nothing. My family and I are abroad and completely uncovered, I got scammed, I paid for nothing, don't buy this rubbish!

by Samuel Minamioka

AVOID AVOID AVOID If I could give anything lower I would…

Review published ago

If I could give anything lower I would only the system does not give you this option I have been on the phone for over 40 minutes to get to speak with customer services who sounds half sleep ( from Bangladesh) only to be told he needs to transfer me to another customer services. This company is so rubbish that they can not tell your land line number considering you are using the land line to call them. They recommend you to use your land line to by pass security! To save your self any aggravation AVOID this company even if they give you the service for free.

by tobuy

Post office broadband are an absolute…

Review published ago

Post office broadband are an absolute shower. So, I cancel my account, get a final bill, all going well. I receive a letter on the 10th December saying I have a credit and can I claim the £13 by going to a post office to claim it in cash. The next day I get another letter telling me I owe them £17. So, i call them and tell them I will settle the balance, but oh no, despite the agent being able to see the issue (theri issue) I am told to claim the money and pay them back. Utterly utterly hopeless service.

by nick edwards

Some post office branches need staff re training...

Review published ago

I usually do not have many problems with the Post Office. I like their service. They are a bit slow sometimes but they are helpful and get the job done. I have to admit I had to leave this review as my complaints possibly never went through. I had a deadline to leave a parcel at the post office in Perth Road, Dundee by a certain date. I arrived there on that date and the team refused to take the parcel. Not only that, but the staff were rude. That was my second negative experience with them. Ever since, I now go all out of my way to never need to drop another parcel there, even if that means, extra walking minutes. I hope the staff has changed since the incident. This is why I have left a three star review.

by Despina

The ladies are so helpful

Review published ago

The ladies are so helpful

by patricia rowlands smith

What a terrible company

Review published ago

What a terrible company. I posted my Ebay sales after the Xmas break on the 4/1/22 from Baildon post office station Road , all of the dispatched items failed to reach the customers and subsequently i replaced all items FOC at a big cost to me. This is not the first time that this has happened and i am wondering if people are helping them selfs. Yours very disappointed Neil.

by Neil Page

Still endless delays in receiving any…

Review published ago

Still endless delays in receiving any mail. Now it takes an hour for the call centre to answer calls.... It gets worse.

by Keith

Claim they dont have my parcel when they do.

Review published ago

Staff look bored and not interested. The queue takes forever and then i get told my parcel isnt there, even though Tracking says it is. No apology, no nothing. He didnt even bother to double check. Poor service.

by Zoe Nixon

Rude staff at Coley Post office

Review published ago

I was shocked to be treated really poorly by a lady who was working at Coley Post office in Reading. I had my dog with me ( a young labrador) wearing a yellow vest ,on a lead side with a muzzle on. I said to the lady that i just to drop a parcel,get the proof of postage and leave. She started arguing with me that I couldn't get in with my dog.i asked her if she could post the parcel for me and she refused. There was only one other customer who was leaving and a young boy at the till..the female employee was just wandering about so she could have taken my parcel if she didn't want to let me in.i asked her if I could tie my dog to the handle of the main door and she refused, she said that I should tie my dog far away outside..thankfully the other customer offered to hold my dog outside for me,it's unbelievable that I received more kindness from another customer than from an employee of this branch..utterly horrified by the way I was treated,I felt basically discriminated because I had a dog!

by Alessandra Russo

Passport check and send service

Review published ago

So both Gov.uk and the Post Office themselves advertise a comprehensive digital passport check and send service, where you just turn up with your old passport and they will do the photograph and the forms for a fee. Having visited two of the listed post offices this morning (a round trip of forty miles from my home) I was told in one that they don't yet have the facility to take a photo and the other that they were too busy to do it today, I am extremely frustrated that they advertise a service that they simply do not provide.

by Mark Gardiner

My review comes from the perspective of…

Review published ago

My review comes from the perspective of using their International Money Service. I used it through a cashback service Topcashback however they have not paid the relevant cashback. Looking at the reviews on that website, it seems this is common. Not good at all that an organisation like this does not live up to its word when securing new business.

by Aran LeThiul

Really bad service

Review published ago

Really bad service. As usual there were problems with my next day delivery paid £8.95. They did not deliver the parcel and they did not even say anything. Two days later, I still don't have my parcel. I still wonder why companies still use Royal mail , when there are much more efficient services out there!

by Daniel Dilonardo

The Post Office is one of the worst…

Review published ago

The Post Office is one of the worst companies I have dealt with in a long time. I attempted to support my elderly father to change the name on their PO telephone billing. We made numerous calls to PO and was told this could not be done unless a new contract was issued. This resulted in a new contract with broadband which they did not require. After numerous more calls and varying advice from assistants the matter was eventually resolved but not without a lot of frustration. I have today attempted to apply online to the Post Office to apply to have my fathers mail redirected to new address. The process to complete the form was complicated as I wanted to use my own email as my elderly father does not have one of his own. After numerous attempts to complete form (it kept kicking me out and forcing me to start from scratch) I finally thought I was getting somewhere until I got to payment page. When entering my fathers bank details again I was kicked out on several occasions and had to give up. It then offered option to download form but when I clicked on it it came up with form not available. It’s such a sad demise of an important company.

by Ruth
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PostOffice Company & Contact Info

Address:- 202 Abbey Lane, Leicester, Leicestershire LE4 0DA
Email:- [email protected]
Phone:- 0345 8500 900
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