Post Office Money Review- Offering Money Remittance to UK Residents 2020

2 stars based on 956 reviews

PostOffice Review by Exchange Rate IQ

Overall rating
8.5 /10

There are multiple money remittance companies in the UK which offer their services across the globe at low fees and best exchange rates. But the UK government is also providing its services in the sector with Post Office which offers its online as well as offline transfers. So, the experts of Exchange Rate IQ have researched in the company to provide an unbiased and independent review on it.

Post Office Money is an international payment service provider which is providing its services in various ways. The company is in a long-term partnership with TTT Moneycorp Ltd through which it offers online transfers. It is also providing its services through MoneyGram, under which they have various branches and one can send the funds through cash or debit card. Some of the benefits of using Post Office Money are:

  • Worldwide Reach
  • Multiple Transfer Options
  • Offers Travel Cards to Travellers

Review of PostOffice :

Post Office Money is one of the largest retail networks and financial services chain having over 11,500 branches nationwide as well as 47 million transactions per week. The company offers various services including mail & retail, financial services, government services and telecoms. In money remittance, it offers two types of transfers, one is online transfer and the other is Post Office Transfer via MoneyGram Money Transfer.

Post Office Money International Payments

These are the online transfers offered by the company which can be completed using the UK registered bank account, debit or credit card. If you are transferring the funds above £20,000, you need to speak with the customer service team.

Here, you can set regular payments so that they take place weekly, monthly or any period that suits you. For this, call on 0800 180 4809 and the specialist team of the UK Post Office will set this up for you.


Post Office MoneyGram Money Transfer

This is an offline transfer, but offer instant transfers over 350,000 locations worldwide. The customer who wants to use this service has to visit the nearest MoneyGram branch with their ID proof, fills the send form and hand it at the counter. This helps in making the transfer quicker. It also offers MoneyGram Plus card to the customers who repeat the transactions to make it faster and easier.

The Post Office MoneyGram accepts cash and debit card for making payments. It also offers that you want to pay fees separately or includes in the total amount you have paid. You can locate the Post Office MoneyGram branches here.

 

On customer support, the company does not offer 24*7 customer assistance; one can call them in the business hours or either can send the query through email.

The company has the best privacy policy and offer highly secured transfers, and therefore, we rate it 8.5 out of 10 for its overall money transfer services.

Pricing : How much does PostOffice cost?

8 /10

UK Post Office Money Transfer Fee

The company does not charge any fee for an international payment; however, there will be a mark up in the exchange rates, which will be still better than many of the banks.

Post Office Money Exchange Rate

The company offers mid-market prices depending on the amount you want to send and the country you are sending funds to. You can see the exchange rates at the Post Office International Payments calculator here.

 Any Other Fee

  • If you transfer the funds through any card, then you may impose some additional charges.
  • If you make transfers through SWIFT Network, it may result in additional charges. (The SWIFT network is a common way for banks to process international payments, and involves several banks working together to move money to the right account.)


So, we rate Post Office Money 8 out of 10 for its pricing policies and exchange rates.

Transparency: Does PostOffice have any hidden fees?

9 /10

Post Office Hidden Fee:

The company does not charge any hidden fees. The amount which will be shown to you on the transaction page will be received by the beneficiary. At the same time, it also locks the exchange rates once you start the transaction.


Post Office Money Tracking Details:

The company offer tracking details on the dashboard of the users. So, those who have to track the transfer need to log in and look after where the money has reached.

Therefore, under the transparency head, we rate it 9 out of 10.

Transfer Speed: How long does it take to send money through PostOffice?

8/10

The transfer speed of your money depends upon which service of Post Office Money Transfer you are using.

Post Office MoneyGram Transfer

The transfer through MoneyGram takes a few minutes before they are available to the recipient. So, it is an instant and fast transfer service of it. Although, this service is might charges an extra fee for transferring funds faster.

Post Office International Payments

This is a bank account transfer, which takes at least 3 working days to land the funds in the recipient’s account.

So, on its transfer speed, the experts of Exchange Rate IQ give it 8 out of 10.

Coverage: How many Countries & Currencies does PostOffice support?

8/10

Currencies Supported by Post Office International Money Transfer

From the Post Office MoneyGram service, one can send money to over 200 countries from its branches. But if you want to do the online transfer, then the company is offering the following currencies either you are doing a business transfer or personal transfer:

UAE Dirham Danish Krone Israeli Shekel Mexican Peso Romanian New Leu
Australian Dollar Euro Jordanian Dinar Norwegian Krone Saudi Riyal
Bahraini Dinar Pound Sterling Japanese Yen NZ Dollar Swedish Krona
Canadian Dollar Hong Kong Dollar Kenyan Shilling Omani Rial Singapore Dollar
Swiss Franc Croatian Kuna Kuwaiti Dinar Polish Zloty Thai Baht
Czech Koruna Hungarian Forint Moroccan Dirham Qatari Rial Tunisian Dinar
US Dollar SA Rand Indian Rupee Barbados Dollar Dong

At these places and currencies, you can send funds through the UK authorised bank account, debit or credit card. You cannot use any other country’s card or money market instruments. Therefore, we rate it 8 out of 10 in coverage head. So, if you want to use the services of Post Office Money login here.

PostOffice Transfer Process

Step-By-Step Guide to Transfer Funds with Post Office Money

  1. Go to the Post Office website.

  2. Click on “Products and Services” at the top and then select the “International Payments” under Banking head.

  3. You will be redirected to a new page.

  4. Here select your and beneficiary’s currency as well as enter the amount you want to send.

  5. You will get the exchange rate.

  6. Click on “Get Started”.

  7. Here you have to enter all the details asked by the company.

  8. Create an account, provide your and recipient’s bank account details.

  9. Complete the recipient’s detail.

  10. Re-check the details and complete the transfer.

User experience of PostOffice

8/10

UK Post Office via MoneyGram is a fast and highly responsive website. It provides the exchange rates within seconds ones you choose your and beneficiary’s currency. It also offers a fix exchange rate for up to 12 months where you can save money when the currency gets weaker in future. Some of the positive and negative aspects of the company are:

Positive:

  • Multiple money transfer process, including cash pickup, online and travel transfer
  • More than 170 products and services
  • Highly secured as it is a government-owned company
  • Offering prepaid cards

Negative:

  • Lower exchange rates as compared to many of its competitors
  • Have to call customer assistance if you want to send money above a limit

 

Post Office Money Customer Support

Post Office Money Contact Number: 0345 8500 900, Monday to Saturday from 8:30 am to 5:30 pm

Post Office Money Contact Number for people outside the UK: +44 203 162 8080, 7:30 am – 9 pm Mon - Fri

Post Office Money Email ID: [email protected]

 

Post Office International Money Transfer App

The company is offering both Android as well as iOS apps. You can download the apps here.

  1. Post Office Android App
  2. Post Office iOS App

 

Post Office International Payments Refer a Friend

The company offers £20 M&S Gift Card to the user when they recommend the services of Post Office Money to friends and then they transfer a total of £5,000 over 12 months.

Post Office International Payments Promo Code:

The company offers promo codes to its users through notifications, email and SMS. Users can use these promo codes while making payments to get a discount on the transfer fee.

On the overall user experience, we rate it 8 out of 10. To use the services of Post Money Office Sign Up here.

Security : Is PostOffice Safe?

10/10

Post Office Money is an easy and secure way to transfer the funds internationally. The services under it are provided by TTT Moneycorp Ltd.

  • The company is regulated by the Financial Conduct Authority of the UK.
  • The provisions of making payment are made under the Payment Services Regulations 2009.
  • It uses Symantec SSL security on its website to protect it from any online threat.

The company also uses a web site recording service that record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Henceforth, it is highly secured and we rate it 10 out of 10 under this head.

PostOffice FAQ's

Does Post Office via MoneyGram offer phone transfers?

No. Post Office does not offer phone fund transfers; you can only transfer funds online or through MoneyGram agents.

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How can I start sending money abroad using post office?

You can visit their official page by clicking here. Thereafter, you will be directed to the log in page after filling in your details where you can start initiating your international money transfers and payments. You can choose a payment method of your choice with post office, whether it is via your bank account, your credit or debit card. Some of the supported cards include the Visa, MasterCard, Maestro and Visa Electron.

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When the amount of cash pick-up will be available at agent location?

The amount will be available within an hour for the pick-up at nearest agent location of Post Office International Money Transfer.

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What fees does the Post Office charge for making money transfers?

Whether you are using your credit card or your debit card to send money, Post office is transparent enough to display its fees during the order process. When you place the order, you will be given the opportunity to select your most preferred delivery day and time. Additional charges may apply when choosing this especially when choosing home delivery during the weekends.

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Can I cancel my transfer and get refund?

Yes. You can cancel the transfer on Post Office if the amount transferred is not picked-up or withdrawn by the recipient. You can cancel it simply at your dashboard.

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I cannot find the currency I want to buy?

When you cannot find the currency you want to buy, then you should consider clicking on the drop down list of countries to see if your country is eligible for that kind of transfer. If you do not find it on the list, then post office does not stock it and you may consider using another international money transfer service provider. You can find the drop down list of countries here.

Discuss this question

I am having trouble using the website while making my transfers, what should I do?

For a start, make sure that you are using the latest version of your browser as we keep our system up to date. Also, we have mobilized the whole transaction process so you can now use both your mobile phone and your desktop to make your transfers. However, if you experience any more difficulties or technicalities, then consider reaching us through [email protected].

Discuss this question

What is the minimum and maximum amount of fee I can order online? How will I also know if my transaction is successful?

The maximum amount of money you can order with post office is $2500. The minimum amount should as well not go beyond $400. Upon completion of your transfer, you will receive an email confirmation to show you that your order has gone through. This is after getting an on-screen confirmation that your order has been received and accepted or declined. You should print this information and take it with you to the post office branch where you are collecting your money from.

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Alternatives to PostOffice

PostOffice User Reviews and Ratings

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Made a order on the 30.07.2020 and was…

Review published ago

Made a order on the 30.07.2020 and was shipped on the 31.07.2020 1ST CLASS !!!! and I still haven’t gotten my parcel ! Sorting office seems to be building the parcels up as I hardly even see the post man now this is a complete joke !

by Richard Briggs

Made a order on the 30.07.2020 and was…

Review published ago

Made a order on the 30.07.2020 and was shipped on the 31.07.2020 1ST CLASS !!!! and I still haven’t gotten my parcel ! Sorting office seems to be building the parcels up as I hardly even see the post man now this is a complete joke !

by Richard Briggs

This service should be completely free…

Review published ago

This service should be completely free it is that bad, lazy Postal service! Instead of upping the game a little bit like Amazon, they just return it to the depot to collect more germs, bacteria and viruses.

by Lloyd Quinn

This service should be completely free…

Review published ago

This service should be completely free it is that bad, lazy Postal service! Instead of upping the game a little bit like Amazon, they just return it to the depot to collect more germs, bacteria and viruses.

by Lloyd Quinn

If I could leave 0 stars I would. Avoid at all costs

Review published ago

The worst customer experience I’ve ever had please avoid at all costs. Internet barely works and have to use mobile data in the house. Call centre agents are badly trained and really rude. I decided to switch companies and they turned my internet off completely when I called an agent said that talk talk had taken over my account too early because post office are a subsidiary of them and they couldn’t access any details however when I called talk talk they advised they have no connection to post office and my go live date isn’t for another 2 weeks. When I called post office back they were closed so the rep was obviously finished their shift. The next day I called and the rep offered me £5 I said I don’t want money he said ‘well why are you complaining then’ I said I want to speak to a manager and they advised ‘my manager isn’t going to be able to magically do anything that I can’t’ I have never ever been spoken to in such a rude disrespectful way from a member of staff before. I’m waiting for a manager to call me back but I am so so so so so so so so glad I am leaving and would urge anyone and everyone to save yourself time and stress and do not take out post office broadband or you will never have internet !!!!!

by Katfish Hughes

If I could leave 0 stars I would. Avoid at all costs

Review published ago

The worst customer experience I’ve ever had please avoid at all costs. Internet barely works and have to use mobile data in the house. Call centre agents are badly trained and really rude. I decided to switch companies and they turned my internet off completely when I called an agent said that talk talk had taken over my account too early because post office are a subsidiary of them and they couldn’t access any details however when I called talk talk they advised they have no connection to post office and my go live date isn’t for another 2 weeks. When I called post office back they were closed so the rep was obviously finished their shift. The next day I called and the rep offered me £5 I said I don’t want money he said ‘well why are you complaining then’ I said I want to speak to a manager and they advised ‘my manager isn’t going to be able to magically do anything that I can’t’ I have never ever been spoken to in such a rude disrespectful way from a member of staff before. I’m waiting for a manager to call me back but I am so so so so so so so so glad I am leaving and would urge anyone and everyone to save yourself time and stress and do not take out post office broadband or you will never have internet !!!!!

by Katfish Hughes

Had internet with the post office and…

Review published ago

Had internet with the post office and they allowed by to take over my account when I was still under contract to them so BT could give my line to someone else

by David Hutcheon

Had internet with the post office and…

Review published ago

Had internet with the post office and they allowed by to take over my account when I was still under contract to them so BT could give my line to someone else

by David Hutcheon

Everytime you send mail the person…

Review published ago

Everytime you send mail the person behind the till acts like you are insane for trying to send a parcel or ask for a certain thing which has been purchased no problem before and is totally ok online. No one knows their job and generally talk to you like you are a pile of trash.

by Chris Taben

READ BEFORE YOU PURCHASE POSTAL ORDERS or SIGNED FOR DELIVERY

Review published ago

Appalling lack of customer service and accountability. Had to send a 'postal order' to pay for a guarantee and sent signed for delivery as requested. Bear in mind the issuing of a postal order costs you £5.00 on top of the value. FIVE WEEKS LATER it still had not arrived. Went to Post Office only to be told I should have paid guaranteed next day delivery - signed for does not give you any idea where it is or any security - so why sell it then? Might as well just send first class. Had to then send a letter to a mysterious address marked "Postal Orders" (even the post office manager was surprised and had never heard of it) no telephone no, no email, and put in a claim. She then told me - and this is the killer - "I would advise you to send this Guaranteed Next Day Delivery, that will be £7.90" Err,, no it won't. I took a photograph and sent it off and the manager sheepishly gave me a receipt and signed it. I finally received a letter saying if it does not get cashed in three weeks we will send you a letter to take to the post office (nearly 8 weeks now) to get a refund - but the £5 will not be refunded. It then miraculously arrived, the company sent it back to me (as I had had to pay again) and I cashed it. I then got a letter saying "no refund - its been cashed". Seriously. I have complained to the Post Office about not repaying my £5; they say it is not us its Royal Mail, Royal Mail who say it is not us its the Post Office, and even sent an email to someone called Paula Vennells who is supposedly the CEO of the Royal Mail which simply comes back as undelivered so this either a fictitious person to throw you off the scent or she is real and just sitting there laughing at everyone trying to contact her and failing, and I have finally decided to give up this particular matter of principle battle. This comes on the back of the book of six stamps I got in compensation after filling out a three page form complete with uploaded images proving the lack of delivery of my initial letter. Absolutely abysmal service and they so deserve to go down the pan. Moral of this tale? Consider investing in a trained courier pigeon. Quicker to get there and will come back to you. Unlike this sorry lot.

by SD

Officially the worst broadband service!!

Review published ago

I have never felt compelled to write a review but enter post office broadband and here we are. I joined the service Oct last year and it is my biggest regret to date, having used TalkTalk, Now, BT,EE &Sky. I can tell you, this company is offically the worst. Not only does the internet drop out randomly during the day, it doesn't allow you to reconnect giving error messages for long periods of time. And to top it all off, you write the company with your issues and they respond back to say, sorry we only resolve issues when you phone in. You pick up the phone and ring, and they don't pick up, you are left on the phone waiting for ages with zero response. Save yourself the stress and avoid at all cost!

by Maryanne

Paid for next day, took 5 days.

Review published ago

My mum paid extra to send my Macbook power cable to me after I left with her by mistake (300 miles away) and posted it 10:00am on Monday. She was told I would get it next day. On Thursday, 3 days later, I found a card on the carpet to say they couldn't deliver it as nobody was in! Actually 2 of us were in as were the neighbours on both sides of us. Redelivery is now scheduled for Saturday! What a waste of money paying for first class is.

by Mark

Awful customer service more suitable to the 1970s

Review published ago

Delivery office is usually open 9am-1pm/2pm-5pm, which is difficult enough for those of us who work, it's currently open 7am-9am! How on earth? The rest of the country is opening up and trying to get back to 'normal' how can this ever be acceptable? I can completely understand why Postoffice.co.uk is losing out to it's far better organised and more customer friendly rivals. Wake up Post Office ... we will all miss you if you go, but with this sort of service you can't survive.

by SCB

DIsgraceful customer service at a time of grief

Review published ago

Mum had an account with post office money and sadly passed away at the beginning of April. While trying to get the account closed I had absolutely disgraceful customer service with correspondence not being sent when they said it would, rude staff and a complete lack of empathy with my situation, taking them 4 months to close a simple savings account. I put in 2 complaints but even though they admitted staff failings and oversights, they did not uphold and told me to go to the Ombudsman, AVOID AT ALL COSTS!!!!!!

by David Ramm

Avoid

Review published ago

Avoid, their customer service is appalling. They persuaded me to sign a 12 month contract then a few weeks later withdrew internet security services replacing with a paid service. They don’t respond to emails sent to customer services and when I rang wanted the balance of the contact paying to be let out of the contract. They give every impression they don’t really care what you think of them.

by David Schmidt

Awful broadband

Review published ago

Awful broadband, keeps disconnecting. Never again. Customer service was good though, spoke to a nice person who offered for me to cancel and for the technical support team to try to help first. They just sent me a new router that was identical to the one I had. Pointless tbh and I wish I had cancelled now.

by Lisette Rimmer

Post Office phone SIGN UP WITH THEM AT YOUR PERIL

Review published ago

Post Office phone. ABSOLUTELY TERRIBLE. I am a very vulnerable customer. I would give them no stars at all if possible I have been without my phone for nearly a week. I've spoken to a number of people who promise it will be fixed because I'm on my own and have a severe health condition. They say I'm priority. They promise to update me and don't, they promise it will be mended and it isn't. They say that they will get a manager to ring me and I've had no phone call. I do have an old mobile phone, thank God but it is costing me a fortune to make essential calls. It is leaving me isolated and very distressed. SIGN UP WITH THEM AT YOUR PERIL.

by A Beckett

Never thought their broadband would be…

Review published ago

Never thought their broadband would be so terrible. The flat is 100m from the exchange line and the result of the service is: slow and unreliable. I am single and use internet to work, at least twice a day i have to reset the modem because the signal disappears and have to stop working. Nobody has access to my broadband apart from myself and the speed is terrible, feels like going back to the 90's. Called and is impossible to talk to a human being capable of understanding english. As soon as the contract is up they will be changed immediately. Never thought that there could be someone worse than BT. Well Post Office you got first place

by Anonymous

Liars and thieves

Review published ago

Sold me a contract with the assurance that moving home would be no hassle at all and no problems, no extra charges, everything would be fine. Instead when I ring up to tell them I'm moving it's gonna take a while to set up and cost an extra £60, so instead I get a rolling contract set up for the month, quicker to get started and solves that problem, then tell them again that I'd like them to switch me over and they tell me it'll take 2 months to switch me, in the meantime they want me to keep paying for a service they can't provide. They fail to see the flaw in their logic despite my pointing it out and so I tell them if they wont cancel my contract I'm just going to cancel the direct debit because I've already paid 2 months worth of fees without receiving anything and they want another 2, they say ok fine go ahead. Now they've passed me on to a debt collection service that has no contact and spams me with constant letters. It's getting ridiculous. People complain about BT being bad, well they set up internet for me without complaining about it, have apologised any time an issue appeared and fixed it. Post office seem to be fine with telling me to just wait for months while they think about switching me over... Don't wanna talk about it just say I'm liable because it's a contract, fail to see they may need to actually provide something in exchange. It's getting absurd, can't get the debt collection lot to leave me alone because of the lack of humans to talk to in their company and now apparently it's affected my credit rating. Absolute scum, if you want someones money you have to provide something, otherwise you're just a thief.

by Sam

Terrible service I HATE the post office…

Review published ago

Terrible service I HATE the post office The telephone service is IMPOSSIBLE you cannot talk to a human you just get options and options and if what you want to know is not one of their options you get cut off - Round and round in circles....how how how can a multimillion pound company have such a poor pathetic customer service helpline - ANGRY

by Claire Saunders

If I could give a minus review I would

Review published ago

If I could give a minus review I would. Post office internet is, by far, the worst internet service provider I have ever had the misery of dealing with. The WiFi constantly cuts off, and won’t connect for almost up to an hour at a time. This happens constantly through the day and night and leaves you completely useless when it comes to an internet connection. Using Post office internet is like throwing money into a fire. You spend money for a service but get nothing back from it. To say the least, it DOES NOT WORK. Is it cheap? Yes. But you’re paying money and getting nothing in return. Literally I paid £20 a month and the WiFi never worked. Save your money, and actually pay out a few pounds more for another company. At least then you’ll get some working WiFi. Avoid post office at all costs, it doesn’t work and don’t even get me started on the tech support and customer service team. Just go else where!

by Ducky Duck

DISGRACEFUL CUSTOMER CARE

Review published ago

My wife had an issue over very late delivery of mail where first class took over 8 days to arrive (after her birthday). I accept that in difficult times (unfortunately which some companies hide behind) that there can be delays.However in this case all the late mail arrived in one batch and some damaged, which was a bit of a coincidence. Anyway I looked up the address to send a complaint and duly sent an e mail.I received a reply saying that they would respond with an answer in two days(which they didn’t) so I sent two more asking for an update. Well I received an email today from someone called Nigel stating “ although we handle all letters and parcels,delivery is nothing to do with us so write to a differnt address” In fact he said “you might not know this but it’s nothing to do with us” It was like something out of Allo Allo “listen I will say this only once!” I would ask: Why on earth did they not say this in the first place? Why,when searching for the Complaints address for Royal Mail,does theirs come up? Why in terms of good customer care could he not have forwarded my emails to the address he finally provided? Just another example of an uncaring company which passes the buck at the first opportunity (or in my case the third opportunity)

by John M

Broadband - dreadful

Review published ago

They were fine a couple of years ago but now we have so many issues I’m thinking of taking the hit to leave early! We get a couple of minutes of no internet on most days, but it’s an intermittent fault so they can’t see a problem. Their router has some wall in it which means we can’t use AirPrint from iPhones any more. The “homework filter” keeps turning itself back on and it’s hard to turn off. They block sites for no reason (virtual Museum of the American Revolution tour blocked for drugs and alcohol?) and sometimes you can’t unblock them! Early in lockdown we had a couple of days with several hours of no internet (with a GP trying to work online from home!) and got no help from them. By the time they investigated it the fault was gone so they dismissed the case and when we complained the fault had returned again they ignored us. I am disappointed that a formerly good provider has gone so far downhill.

by Jacqueline Kennedy

Dreadful service all round

Review published ago

Dreadful service all round. Really hard work, they send incorrect bills and do not read your communication to resolve.

by Steven Martin
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Compare PostOffice With Other Money Transfer Companies

PostOffice Company & Contact Info

Address:- 202 Abbey Lane, Leicester, Leicestershire LE4 0DA
Email:- [email protected]
Phone:- 0345 8500 900
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