PostOffice Reviews

All the useful information that you need to know before sending money with Postoffice!

1 stars based on 503 reviews

Overview

With a stable network, investment, modernisation and a drive to improve convenience and service for the customer, the Post Office is moving forward. It is now a growth business building on core asset of a nationwide network of branches, run by local, trusted people, together with enhancing our online and direct channels.

Coverage: How many Countries & Currencies does Postoffice support?

Postoffice User Reviews and Ratings

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Post office apparently don’t accept…

Review published ago

Post office apparently don’t accept pre-paid envelopes! As I was told by Pauline (post office clark) in Stevenage town centre post office (SG11EA), in reply I told her that it’s not true and she accused me being rude! I will file a complaint with Royal Mail too as they do provide business services which are not acceptable by Post Office or your clarks! Post office, could you train your clarks as they need to know the service you do provide as it’s shows only incompetents!

by Alex

Post office apparently don’t accept…

Review published ago

Post office apparently don’t accept pre-paid envelopes! As I was told by Pauline (post office clark) in Stevenage town centre post office (SG11EA), in reply I told her that it’s not true and she accused me being rude! I will file a complaint with Royal Mail too as they do provide business services which are not acceptable by Post Office or your clarks! Post office, could you train your clarks as they need to know the service you do provide as it’s shows only incompetents!

by Alex

Do NOT try their Savings accounts!

Review published ago

I have to concur with Yvonne 01Dec18 their on-line savings procedures are antiquated, account opened and after 12 days still no money in my account. Having to use either Direct Debit or Cheque is unacceptable in this day and age, as is the time they are taking to process everything. It means you have to have your money in a linked account and to move it a large amount that normally will mean a no interest account. Your money can certainly sit there for 12 days as mine has AND according to them could be a further 5-7. Do NOT use if you don’t want to lose money.

by SteveG

Do NOT try their Savings accounts!

Review published ago

I have to concur with Yvonne 01Dec18 their on-line savings procedures are antiquated, account opened and after 12 days still no money in my account. Having to use either Direct Debit or Cheque is unacceptable in this day and age, as is the time they are taking to process everything. It means you have to have your money in a linked account and to move it a large amount that normally will mean a no interest account. Your money can certainly sit there for 12 days as mine has AND according to them could be a further 5-7. Do NOT use if you don’t want to lose money.

by SteveG

Wifi coverage non existent.

Review published ago

The wifi only worked if my laptop was right against the router. Even if I moved it a foot away it would stop working. I telephoned customer services twice. First they said it will take about 10 days to pick up. Second time they said they will give me £25 as good will gesture to buy a wifi extender. I went to PC World to find a wifi extender for this price but all the good wifi extenders were really expensive. I should not have to be going to PC world to buy extras for a wifi coverage in the first place. I sent two emails asking if they can send an engineer to look at the router or not charge me cancellation fee as the problem is with their router but my emails got ignored. After getting extremely frustrated with their service I decided to end the contract even though I will be charged cancellation fee. I did not care. I just wanted out from this really terrible service. I cancelled the service within a month.

by Reena Shiva

Wifi coverage non existent.

Review published ago

The wifi only worked if my laptop was right against the router. Even if I moved it a foot away it would stop working. I telephoned customer services twice. First they said it will take about 10 days to pick up. Second time they said they will give me £25 as good will gesture to buy a wifi extender. I went to PC World to find a wifi extender for this price but all the good wifi extenders were really expensive. I should not have to be going to PC world to buy extras for a wifi coverage in the first place. I sent two emails asking if they can send an engineer to look at the router or not charge me cancellation fee as the problem is with their router but my emails got ignored. After getting extremely frustrated with their service I decided to end the contract even though I will be charged cancellation fee. I did not care. I just wanted out from this really terrible service. I cancelled the service within a month.

by Reena Shiva

Yet again I have had an item stolen…

Review published ago

Yet again I have had an item stolen through the royal mail. It is now a total contemptible company that is not fit for purpose. I sent my mother a parcel which contained a paperback book and card for Christmas. What use is that to anyone except an elderly lady who would have loved it. I in return have not received my parcel from my mother. It is shameful

by David Whitford

Yet again I have had an item stolen…

Review published ago

Yet again I have had an item stolen through the royal mail. It is now a total contemptible company that is not fit for purpose. I sent my mother a parcel which contained a paperback book and card for Christmas. What use is that to anyone except an elderly lady who would have loved it. I in return have not received my parcel from my mother. It is shameful

by David Whitford

For Post Office Southwark Park Road

Review published ago

Southwark Park Road 242 Southwark Park Road, London, Greater London SE16 3RN Extremely BAD experience with employee lady ( with reading glasses). For online business account - She refused to take my manifest & bags with parcels and she said - Next time do not come here and do not use this post office, go tho another one. We contribute to her salary - Rude person.

by Mimi

Service has gone terrible since…

Review published ago

Service has gone terrible since privatised.the post office isn't a national treasure any longer.

by Mollyharper

LIBERTON GARDENS POST OFFICE - RUDE, IGNORANT AND BAD MANNERED

Review published ago

The older gentleman who serves in Liberton Gardens Post Office, Edinburgh, is the most ignorant, rude, bad mannered and offensive person I have encountered who works with the public. He never says please or thank you and throws stamps, receipts, change etc back at the customer. Due to his attitude I stopped using the branch. I complained about his total lack of customer service to the Post Office but as the branch isn't owned by them, they could only apologise. I cannot understand why someone his age would choose to do a job he so obviously detests. Hopefully he's only there for the busy festive period. However next time I have to use that branch if he is there I will wait to be served by one of the more pleasant, helpful members of staff

by LINDA MURRAY

Avoid Online Savings accounts as their…

Review published ago

Avoid Online Savings accounts as their online system is EXTREMELY SLOW where they immediately take your funds but don't register the transaction until the next day!! They have the OUTDATED 3-5 working days processing - no bank is this slow these days. Your money is missing from both PO account and destination account for days. Online is as slow as their snail mail.

by Yvonne

AVOID BROADBAND

Review published ago

After many years being with PO I decided to switch to a new provider ,Simply because they're cheaper and with PO every bill would be different or higher and hard to understand.Switching was supposed to be easy........I contacted my new supplier and soon after they gave me the date when my service will go live with them. .As I would always pay for 3 months upfront with post office broadband ,The bill they created was also for 3 months. broadband, I was advised by their customer service to not pay it and wait for the adjusted final bill for only 1 month....However I didn't receive the right bill and I was constantly harassed by post office to pay the total for 3 months! I phoned them to explain the situation and asked for the right bill.They kept sending me letters or phoning me that my bill is overdue, Intimidating that this will have an effect on my credit score and so on.....I decided to write a complaint and over the sudden, few days later I FINALLY got the proper bill! HURRAY!! ...But this is not the end of story...... The letter I got yesterday ( 29.11.18) was for the right amount and to be paid by 8th December. Today (30.11.18) I GOT ANOTHER LETTER STATING THAT THEY STILL HAVEN'T RECEIVED THE PAYMENT, AND THAT THE OUTSTANDING AMOUNT MUST BE PAID IMMEDIATELY?? I mean REALLY?? I had to ask and explain my bill for a month! and you're again intimidating me with your letters? The reason why the bill hasn't been paid yet is because YOU HAVE A MESS IN YOUR SYSTEM!!! how can you possibly send me one day the bill that should be paid within 9 days, and the next day the bill ordering to pay immediately?? NEVER AGAIN!!AVOID !!shame you cant add attachments to this review!! how you can send completely different statements 1 day apart!? ADIOS

by Helena Kaszebe

They are subcontractors for another…

Review published ago

They are subcontractors for another firm. Their internet speeds are very slow.

by Manjit Singh

Best broadband yet

Review published ago

Best broadband yet. I have been with the PO for nearly a month and the broadband is constantly a good speed and never drops out and its cheap.

by Lawson March

Getting mail delivered no issues but…

Review published ago

Getting mail delivered no issues but pick up parcels absolute nightmare. The place is so small I had to shuffle round in a circular motion with the other cattle and that's when you finally get into the door. Post office staff talk about miserable, OMG hello a smile would be nice and do they train to be slow on purpose.

by Angie

These jokers are the worst

Review published ago

These jokers are the worst! I have had the misfortune to be with them now for several months and I can honestly say one word....AVOID.... at all costs. They provide substandard routers that drop signal every few minutes. I even upgraded to fibre and that was horrific. No broadband for several days and then same old issues repeated of signal dropping making it impossible to use catch up TV or serious streaming. I was even advised by their rententions team to buy my own router and configure it then claim back the cost. When I rang back to claim back the cost of the router I was then told...oh by the way because you are using your router we cant deal with any future faults. What rubbish. Never had such terrible service.

by Austin Morley

Brilliant Staff

Review published ago

I use the main Post Office in Bath and I must say how helpful all the staff are. Nothing is too much trouble. Always makes for a pleasant experience.

by Mike West

Poor.

Review published ago

Littlemoor counter (Weymouth) are truly terrible. They spend all day socialising with customers, and not caring about the queue length. I go elsewhere now.

by Mark Gillespie

will not help you no matter the…

Review published ago

will not help you no matter the circumstancies all staff bully up thier customers so as the customer does thier job for them. The staff no way trust each other something percullier going on there i think!!! how on earth you as a customer is trusted if the staff dont even trust each other or is it they are all getting sacked as the post office is apparently shutting down in harrogate soon??

by Robert Noble

I Applied for post office credit card

Review published ago

I Applied for post office credit card. the eligibility checker said i was most likely to be accepted so made hard application, and the answer was vague. Didnt get turned down but was asked to provide copy of photo i.d and a bill, so i sent that to them, and a couple of weeks later was then turned down? Even though according to experian and equifax I had a 90 per cent chance of getting the card and my credit rating is above average. But If they are going to turn you down, why not right away rather than all this send passport copy and a bill , which are important documents. AND it has brought my credit rating down, by applying for it as well. So i will not forget that. And in future rich or poor i will not touch the post office finances with a barge poll, and urge people to avoid them

by Glenn Cameron

On Time service

Review published ago

Is Sunday; my parcel which ment to be delivered Yesterday to home address and Today in the local post office ... is... not in the office... is in the van, because drivers on Saturday not came back before 14:00 to Chingford depot. So is very likely parked up by my post man place and CCTV free :) Why Post Office has to be so out of date? Parcel would be safer with my neighboures (every other delievery driver in a modern world does that) and i would have it not on the other day (as i suggested on card which wasnt true) but the same day and that would save everyones time also your workers. Trust other delivery companys.

by Paul

Well I had 6 deliveries this week

Review published ago

Well I had 6 deliveries this week, guess which 2 never made it... yes the ones from the post office. They deliver in the middle of the day and expect people to be in... then hold it miles away in the central office for collection. This is a terrible service and must be hugely inefficient. Why can't they do like others and have a safe place set up ... it's not difficult .

by Phil Wrigley

CHARGE cancellation fees immediately AFTER POLICY ENDS

Review published ago

We've been with Post Office Home Insurance for about 2 years. Over this time we had renewed our policy even though the premium had increased to over 40% without making any claims. (We were busy at the time of renewal!). Unknown to us, and at a time when we were away, they tried to automatically renew the policy for another year but failed because the card I paid them with previously, had expired. Continuous Payment Authority (CPA), which they impose upon you when we took the policy out. Due to the unexplained premium rise, we did not intend to renew at the end of the policy, and unaware of the CPA at the time, the Post Office were still expecting payment for another year. Within a month we found that they had imposed a cancellation fee of £44.23, removed all policy documentation from their "self-service" portal and were expecting us to pay it without providing us any documentation or explanation. Given no choice by the debt collection agency and not wanting things to escalate, I paid the debt. Point to note: many companies bind you in with CPA, FCA should take note and make it mandatory for insurance companies to offer customers an "opt out" for automatic renewals. Thats one way to stop customers getting fleeced with unreasonable premium rises.

by Rohit Dani
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Postoffice Company & Contact Info

Type:- Travel and Financial Services
Email:- [email protected]
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