Post Office Money Review- Offering Money Remittance to UK Residents 2021

2 stars based on 1307 reviews

PostOffice Review by Exchange Rate IQ

Overall rating
8.5 /10

There are multiple money remittance companies in the UK which offer their services across the globe at low fees and best exchange rates. But the UK government is also providing its services in the sector with Post Office which offers its online as well as offline transfers. So, the experts of Exchange Rate IQ have researched in the company to provide an unbiased and independent review on it.

Post Office Money is an international payment service provider which is providing its services in various ways. The company is in a long-term partnership with TTT Moneycorp Ltd through which it offers online transfers. It is also providing its services through MoneyGram, under which they have various branches and one can send the funds through cash or debit card. Some of the benefits of using Post Office Money are:

  • Worldwide Reach
  • Multiple Transfer Options
  • Offers Travel Cards to Travellers

Review of PostOffice :

Post Office Money is one of the largest retail networks and financial services chain having over 11,500 branches nationwide as well as 47 million transactions per week. The company offers various services including mail & retail, financial services, government services and telecoms. In money remittance, it offers two types of transfers, one is online transfer and the other is Post Office Transfer via MoneyGram Money Transfer.

Post Office Money International Payments

These are the online transfers offered by the company which can be completed using the UK registered bank account, debit or credit card. If you are transferring the funds above £20,000, you need to speak with the customer service team.

Here, you can set regular payments so that they take place weekly, monthly or any period that suits you. For this, call on 0800 180 4809 and the specialist team of the UK Post Office will set this up for you.


Post Office MoneyGram Money Transfer

This is an offline transfer, but offer instant transfers over 350,000 locations worldwide. The customer who wants to use this service has to visit the nearest MoneyGram branch with their ID proof, fills the send form and hand it at the counter. This helps in making the transfer quicker. It also offers MoneyGram Plus card to the customers who repeat the transactions to make it faster and easier.

The Post Office MoneyGram accepts cash and debit card for making payments. It also offers that you want to pay fees separately or includes in the total amount you have paid. You can locate the Post Office MoneyGram branches here.

 

On customer support, the company does not offer 24*7 customer assistance; one can call them in the business hours or either can send the query through email.

The company has the best privacy policy and offer highly secured transfers, and therefore, we rate it 8.5 out of 10 for its overall money transfer services.

Pricing : How much does PostOffice cost?

8 /10

UK Post Office Money Transfer Fee

The company does not charge any fee for an international payment; however, there will be a mark up in the exchange rates, which will be still better than many of the banks.

Post Office Money Exchange Rate

The company offers mid-market prices depending on the amount you want to send and the country you are sending funds to. You can see the exchange rates at the Post Office International Payments calculator here.

 Any Other Fee

  • If you transfer the funds through any card, then you may impose some additional charges.
  • If you make transfers through SWIFT Network, it may result in additional charges. (The SWIFT network is a common way for banks to process international payments, and involves several banks working together to move money to the right account.)


So, we rate Post Office Money 8 out of 10 for its pricing policies and exchange rates.

Transparency: Does PostOffice have any hidden fees?

9 /10

Post Office Hidden Fee:

The company does not charge any hidden fees. The amount which will be shown to you on the transaction page will be received by the beneficiary. At the same time, it also locks the exchange rates once you start the transaction.


Post Office Money Tracking Details:

The company offer tracking details on the dashboard of the users. So, those who have to track the transfer need to log in and look after where the money has reached.

Therefore, under the transparency head, we rate it 9 out of 10.

Transfer Speed: How long does it take to send money through PostOffice?

8/10

The transfer speed of your money depends upon which service of Post Office Money Transfer you are using.

Post Office MoneyGram Transfer

The transfer through MoneyGram takes a few minutes before they are available to the recipient. So, it is an instant and fast transfer service of it. Although, this service is might charges an extra fee for transferring funds faster.

Post Office International Payments

This is a bank account transfer, which takes at least 3 working days to land the funds in the recipient’s account.

So, on its transfer speed, the experts of Exchange Rate IQ give it 8 out of 10.

Coverage: How many Countries & Currencies does PostOffice support?

8/10

Currencies Supported by Post Office International Money Transfer

From the Post Office MoneyGram service, one can send money to over 200 countries from its branches. But if you want to do the online transfer, then the company is offering the following currencies either you are doing a business transfer or personal transfer:

UAE Dirham Danish Krone Israeli Shekel Mexican Peso Romanian New Leu
Australian Dollar Euro Jordanian Dinar Norwegian Krone Saudi Riyal
Bahraini Dinar Pound Sterling Japanese Yen NZ Dollar Swedish Krona
Canadian Dollar Hong Kong Dollar Kenyan Shilling Omani Rial Singapore Dollar
Swiss Franc Croatian Kuna Kuwaiti Dinar Polish Zloty Thai Baht
Czech Koruna Hungarian Forint Moroccan Dirham Qatari Rial Tunisian Dinar
US Dollar SA Rand Indian Rupee Barbados Dollar Dong

At these places and currencies, you can send funds through the UK authorised bank account, debit or credit card. You cannot use any other country’s card or money market instruments. Therefore, we rate it 8 out of 10 in coverage head. So, if you want to use the services of Post Office Money login here.

PostOffice Transfer Process

Step-By-Step Guide to Transfer Funds with Post Office Money

  1. Go to the Post Office website.

  2. Click on “Products and Services” at the top and then select the “International Payments” under Banking head.

  3. You will be redirected to a new page.

  4. Here select your and beneficiary’s currency as well as enter the amount you want to send.

  5. You will get the exchange rate.

  6. Click on “Get Started”.

  7. Here you have to enter all the details asked by the company.

  8. Create an account, provide your and recipient’s bank account details.

  9. Complete the recipient’s detail.

  10. Re-check the details and complete the transfer.

User experience of PostOffice

8/10

UK Post Office via MoneyGram is a fast and highly responsive website. It provides the exchange rates within seconds ones you choose your and beneficiary’s currency. It also offers a fix exchange rate for up to 12 months where you can save money when the currency gets weaker in future. Some of the positive and negative aspects of the company are:

Positive:

  • Multiple money transfer process, including cash pickup, online and travel transfer
  • More than 170 products and services
  • Highly secured as it is a government-owned company
  • Offering prepaid cards

Negative:

  • Lower exchange rates as compared to many of its competitors
  • Have to call customer assistance if you want to send money above a limit

 

Post Office Money Customer Support

Post Office Money Contact Number: 0345 8500 900, Monday to Saturday from 8:30 am to 5:30 pm

Post Office Money Contact Number for people outside the UK: +44 203 162 8080, 7:30 am – 9 pm Mon - Fri

Post Office Money Email ID: [email protected]

 

Post Office International Money Transfer App

The company is offering both Android as well as iOS apps. You can download the apps here.

  1. Post Office Android App
  2. Post Office iOS App

 

Post Office International Payments Refer a Friend

The company offers £20 M&S Gift Card to the user when they recommend the services of Post Office Money to friends and then they transfer a total of £5,000 over 12 months.

Post Office International Payments Promo Code:

The company offers promo codes to its users through notifications, email and SMS. Users can use these promo codes while making payments to get a discount on the transfer fee.

On the overall user experience, we rate it 8 out of 10. To use the services of Post Money Office Sign Up here.

Security : Is PostOffice Safe?

10/10

Post Office Money is an easy and secure way to transfer the funds internationally. The services under it are provided by TTT Moneycorp Ltd.

  • The company is regulated by the Financial Conduct Authority of the UK.
  • The provisions of making payment are made under the Payment Services Regulations 2009.
  • It uses Symantec SSL security on its website to protect it from any online threat.

The company also uses a web site recording service that record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Henceforth, it is highly secured and we rate it 10 out of 10 under this head.

PostOffice FAQ's

Does Post Office via MoneyGram offer phone transfers?

No. Post Office does not offer phone fund transfers; you can only transfer funds online or through MoneyGram agents.

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How can I start sending money abroad using post office?

You can visit their official page by clicking here. Thereafter, you will be directed to the log in page after filling in your details where you can start initiating your international money transfers and payments. You can choose a payment method of your choice with post office, whether it is via your bank account, your credit or debit card. Some of the supported cards include the Visa, MasterCard, Maestro and Visa Electron.

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When the amount of cash pick-up will be available at agent location?

The amount will be available within an hour for the pick-up at nearest agent location of Post Office International Money Transfer.

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What fees does the Post Office charge for making money transfers?

Whether you are using your credit card or your debit card to send money, Post office is transparent enough to display its fees during the order process. When you place the order, you will be given the opportunity to select your most preferred delivery day and time. Additional charges may apply when choosing this especially when choosing home delivery during the weekends.

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Can I cancel my transfer and get refund?

Yes. You can cancel the transfer on Post Office if the amount transferred is not picked-up or withdrawn by the recipient. You can cancel it simply at your dashboard.

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I cannot find the currency I want to buy?

When you cannot find the currency you want to buy, then you should consider clicking on the drop down list of countries to see if your country is eligible for that kind of transfer. If you do not find it on the list, then post office does not stock it and you may consider using another international money transfer service provider. You can find the drop down list of countries here.

Discuss this question

I am having trouble using the website while making my transfers, what should I do?

For a start, make sure that you are using the latest version of your browser as we keep our system up to date. Also, we have mobilized the whole transaction process so you can now use both your mobile phone and your desktop to make your transfers. However, if you experience any more difficulties or technicalities, then consider reaching us through [email protected].

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What is the minimum and maximum amount of fee I can order online? How will I also know if my transaction is successful?

The maximum amount of money you can order with post office is $2500. The minimum amount should as well not go beyond $400. Upon completion of your transfer, you will receive an email confirmation to show you that your order has gone through. This is after getting an on-screen confirmation that your order has been received and accepted or declined. You should print this information and take it with you to the post office branch where you are collecting your money from.

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Alternatives to PostOffice

PostOffice User Reviews and Ratings

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Extortion Landline costs

Review published ago

Moved to the Post Office phone service several years ago for my 90 year old dad. Their costs have proven to be very expensive, at an average of £30/month. When I tried to arrange a cheaper package the costs went higher, £38 then £50 and then £42. Please look else where for phone only deals, one advisor thought we had broadband as well. I have no faith in this company.

by Alan Playle

Extortion Landline costs

Review published ago

Moved to the Post Office phone service several years ago for my 90 year old dad. Their costs have proven to be very expensive, at an average of £30/month. When I tried to arrange a cheaper package the costs went higher, £38 then £50 and then £42. Please look else where for phone only deals, one advisor thought we had broadband as well. I have no faith in this company.

by Alan Playle

Charlatans

Review published ago

Zero stars really. Avoid investing with Post Office Savings(Allied Irish Bank). The website is not the most user friendly. However they make it as difficult as possible to get your money back at maturity. Holding account, my Aunt Peg. Just a way of holding onto investors money for as long as possible. Plenty of far nicer and easier to deal with financial institutions to invest your money. Unfortunately only poor interest rates available.

by Peter Sharman

Charlatans

Review published ago

Zero stars really. Avoid investing with Post Office Savings(Allied Irish Bank). The website is not the most user friendly. However they make it as difficult as possible to get your money back at maturity. Holding account, my Aunt Peg. Just a way of holding onto investors money for as long as possible. Plenty of far nicer and easier to deal with financial institutions to invest your money. Unfortunately only poor interest rates available.

by Peter Sharman

Kingstanding post office I recently…

Review published ago

Kingstanding post office I recently attended as the car I bought had a tax band for disabled only so I needed to get it changed at the post office. I had not a clue what to do and the lady behind the counter helped me all the way through. I have to say her customer service skills are exceptional.... Well done Kingstanding post office

by Michael Mahony

Kingstanding post office I recently…

Review published ago

Kingstanding post office I recently attended as the car I bought had a tax band for disabled only so I needed to get it changed at the post office. I had not a clue what to do and the lady behind the counter helped me all the way through. I have to say her customer service skills are exceptional.... Well done Kingstanding post office

by Michael Mahony

Local post office opening times are…

Review published ago

Local post office opening times are ridiculous. Why can't they leave the parcels in a secure place or with a neighbor like most delivery services. The form is never completed and the redelivery takes two days!! Wt.f.

by Lianne Davies

Local post office opening times are…

Review published ago

Local post office opening times are ridiculous. Why can't they leave the parcels in a secure place or with a neighbor like most delivery services. The form is never completed and the redelivery takes two days!! Wt.f.

by Lianne Davies

I think After hearing the news recently…

Review published ago

I think After hearing the news recently and about all these poor people that were sent to jail for no reason I think it’s time the big bosses went to jail don’t you

by Ricky Kenning ham

Ludlow post office in one stop

Review published ago

This afternoon I stood in a queue and witnessed Bonny serve a fragile gentleman who was obviously confused and baffled. He needed to obtain a new PIN for his bank card. Bonny patiently and meticulously dealt with him explaining what he had to do and why only he could know his PIN. It was clear to everyone in the waiting line that she couldn't solve his situation but the calmness and kindness she showed is a rare thing today. It made me very grateful for such wonderful customer service. Thank you Bonny

by Mitzi Weate

Two empty, clean baked bean tins and a piece of string beat the PO communication system

Review published ago

After some years of phone and broadband problems the Post Office technicians decided to trace the fault. The line had been fitted many years back. The actual cable was breaking up in pieces. Plus there were bare wires showing. I suffered acute embarrassment as i was unable to complete simple email tasks. People and Businesses thought I was attempting to avoid them and in certain cases not pay them. Customer relations are very low, one experiences the fact that the staff are talking down to you as a naughty child, one that is out of order for making a complaint. I put this down to Institutional Training in which the customer is made to feel 'small, insignificant, stupid and out of order'. Complaints are NOT appreciated and the attitude of staff magnifies this. Roll on Shell, I look forward to your take over of a Programmed Institution.

by Mike

Rugeley, Staffs Post Office

Review published ago

poor service, rude staff, expensive products and services. Its the demise of the Post Office, go elsewhere !

by rkc

Need money fast? Don't invest with the Post Office

Review published ago

I've tried to transfer money from my online Post Office savings account to no avail. After 8 days I finally got to talk to a human (their recorded voice message tells you online accounts cannot be dealt with over the phone!). They advised me they couldn't sort the problem out as it was a 'technical' matter and only their 'technical' team could deal with it. I was then advised there was no-one available from the technical team as it was past 3pm on a Friday and they finish work at 3pm. As it was Bank Holiday weekend maybe Tuesday I'd manage to sort it....NO! Now their computer systems have failed. If you want to access your savings then don't use the Post Office. Maybe a helpful message on their website with a contact number for online issues would help? Or maybe an 'online' chat? Please sort out your I.T. Post Office....long gone are the days of Postman Pat and his cat, we've moved on and up-to-date I.T. is essential. Day 11 and waiting.......

by Tracy Truro

Rude staff member again Claydon Post Office, Ipswich.

Review published ago

Rude, snappy staff member at Claydon Post Ofiice near Ipswich. This woman, the manager of the Post Office, is usually stern but today I was met with a relentless barrage of rude, snappy attitude for no reason. Appalling lack of manners towards me when I am a regular customer who is always polite to the staff. I tried to make light conversation to dilute the nasty atmosphere she created but she just butted in with another snappy episode. I shall not be returning to this branch. Reported to The Post Office. There are numerous bad reviews about the staff here due to this nasty individual.

by Paul Newman

So expensive any service

Review published ago

So expensive any service

by Artur Kuropatwinski

We have nothing but issues with the…

Review published ago

We have nothing but issues with the Post Office phone and broadband. Internet always keeps going off. It has been off for 7 days a couple of months ago and we were promised a refund but nope!! I've just rang them again today as Internet has gone off again and just got fobbed off.

by Sarah

Oh dear, once again and again

Review published ago

Once again, very bad. After half a day at my house, changing cables, re-routing cables, testing and testing, the system packed up a day later. Thinking, cleft stick or pigeon carrier - either must be a better option.

by Mike

Absolutely awful broadband

Review published ago

Absolutely awful broadband, awful customer service and their billing team over charge and offer no apology just refund 14 days later .. total con! Avoid!!

by Lea

HigherHigher Blackburn Road, Bolton…

Review published ago

I visit the post office on Higher Blackburn Road, Bolton all the time with my daughter who has a Depop account and posts lots of parcels. Both the men who work there are friendly and helpful. We are always greeted with a cheery smile.

by Sarah

Post Office ,Tesco Cityside Belfast,

Review published ago

Post Office ,Tesco Cityside Belfast, The wonderful Jacqui ! I would like to share a very positive experience in this Post Office. I needed to send two parcels to the same address in Ireland which would be expensive. This helpful girl took the time to parcel them together securely to reduce my cost. She is a credit to her employer. Thank you so very much.

by j.says it.

TAX VERIFY - app troubles

Review published ago

Tried to scan passport for personal tax allowance couldn't even get to last stage after completing all steps etc it just takes me back to step 1 . tried on site aswell nothing happen so i cant proove myself to goverment - avoid this stiupid company always problems with parcels asweell always delay and sitting on the phone is 45 minutes + and you will never get answer .

by Mateusz Lawera

A disgrace to the British Public

Review published ago

Post Office broadband is totally, utterly useless. It is a disgrace to the British people to have such an incompetent operation such as this in 2021. The Post Office system would be rejected in any Third World country so why persons have to 'put up' with total incompetence is beyond me. I am lucky to get 30 minutes on line without the broadband crashing out

by Mike

Queue up today for 25 minutes to be…

Review published ago

Queued up today for 25 minutes to be told 'we are short staffed, so there are no counter services' why not put a sign up so people aren't waiting needlessly?

by Andrew Lambley

Really awful service from the post…

Review published ago

Really awful service from the post office. I really think they are trying to rip us off! Had a grey card through the door saying sender had not paid the correct postage. Paid £2 online and it arrived today. It was from my 2 year old granddaughter who had sent me a keyring she had made - but the keyring was missing, the envelope was torn open. Someone had written ‘ fake’ under the 2 first class stamps and stuck a label on saying needs £2 paid. However my daughter who had posted it said the guy at the post office said 2 1st class stamps ‘ would do it’ and she bought the stamps from the post office so how could they be fake? My husband who is a stamp collector examined them and said they were genuine as all the safety features were there. I am disappointed and disgusted with the Royal Mail, they’ve had £1.70 from my daughter and another £2 from me to deliver a small card that’s taken over a week to get here. Outrageous!

by Mr and Mrs Cason
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PostOffice Company & Contact Info

Address:- 202 Abbey Lane, Leicester, Leicestershire LE4 0DA
Email:- [email protected]
Phone:- 0345 8500 900
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