Reviews of Ofx Money Transfer Company

9.1 score based on 2219 reviews

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USD PHP ₱ 48.12
USD MXN $ 19.92
USD INR ₹ 66.04

Overview

ofx helps you transfer money overseas quickly and at a great rate. It’s the smarter secure alternative to send money internationally. ofx is simply a better deal-
  • Fast and free registration
  • 24-hour access to live exchange rates
  • Personal service
  • Rate alerts

Coverage: How many Countries & Currencies does Ofx support?

Ofx User Reviews and Ratings

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Dishonest, threats and intimidation, absolutely unacceptable

Review published ago

After registering and after I was able to get a quote in writing, I informed OFX that I would not like to pursue the transaction as I thought it was too much since it was NOT what they had advertised at first because they have HIDDEN FEES, they started threatening me to sue me if I was not to close the deal with them, claiming that I had agreed with their conditions over the phone and thus, it was the same as if I had signed a contract!!!! Before registering, quotes are not disclosed so there is no other way than clicking the agreeing button. Mr. J, their seller, called me constantly and then told me over the phone that if I DID NOT accept their final quotes, as they did give me a discount to try to persuade me, within 45mn, they would transfer my case to their legal department. That he was sorry, but he had NO OTHER CHOICE. They scared me, I had to call several lawyers, to find out it was intimidation and absolutely illegal on their part. In conclusion, I would advise anyone to not deal with OFX company to do any transactions are they are absolutely dishonest in the way of conducting business. I surely hope that this time, the review will not be deleted as this site is most certainly done to inform other of our experiences. I am attaching the emails (without personal information) I received at the bottom of this review where you can clearly see that you are using threats. "If you were to cancel we would need to recover the losses," he writes .... and indeed, a 2nd email came where they now try to recover their losses, but which one, I inquire? except that they now lowered it to 815.66 euros when over the phone, he claimed that OFX would ask for at least 2000 euros!!! _________ "Dear Agnes, I will be leaving for the day now - Please do let me know how you wish to proceed. This is a matter of high importance and I can assure you that I have listened to our call and we agreed to the rates and the amounts very clearly and you understood exactly the amount of EUR that was needed. As discussed, if you were to cancel we would need to recover the losses and this can be substantial considering the amounts involved. Please let me know if you have any questions. Regards, J... XXX _____ Hi Agnes, As discussed, we have reversed out of your deal. As a result, the loss owing is 815.66 EUR. This loss is calculated based on the market position at the time the deal was reversed. Please make payment to the account below by 28/07/2017. J... XXX

by Agnes Rodary

Dishonest, threats and intimidation, absolutely unacceptable

Review published ago

After registering and after I was able to get a quote in writing, I informed OFX that I would not like to pursue the transaction as I thought it was too much since it was NOT what they had advertised at first because they have HIDDEN FEES, they started threatening me to sue me if I was not to close the deal with them, claiming that I had agreed with their conditions over the phone and thus, it was the same as if I had signed a contract!!!! Before registering, quotes are not disclosed so there is no other way than clicking the agreeing button. Mr. J, their seller, called me constantly and then told me over the phone that if I DID NOT accept their final quotes, as they did give me a discount to try to persuade me, within 45mn, they would transfer my case to their legal department. That he was sorry, but he had NO OTHER CHOICE. They scared me, I had to call several lawyers, to find out it was intimidation and absolutely illegal on their part. In conclusion, I would advise anyone to not deal with OFX company to do any transactions are they are absolutely dishonest in the way of conducting business. I surely hope that this time, the review will not be deleted as this site is most certainly done to inform other of our experiences. I am attaching the emails (without personal information) I received at the bottom of this review where you can clearly see that you are using threats. "If you were to cancel we would need to recover the losses," he writes .... and indeed, a 2nd email came where they now try to recover their losses, but which one, I inquire? except that they now lowered it to 815.66 euros when over the phone, he claimed that OFX would ask for at least 2000 euros!!! _________ "Dear Agnes, I will be leaving for the day now - Please do let me know how you wish to proceed. This is a matter of high importance and I can assure you that I have listened to our call and we agreed to the rates and the amounts very clearly and you understood exactly the amount of EUR that was needed. As discussed, if you were to cancel we would need to recover the losses and this can be substantial considering the amounts involved. Please let me know if you have any questions. Regards, J... XXX _____ Hi Agnes, As discussed, we have reversed out of your deal. As a result, the loss owing is 815.66 EUR. This loss is calculated based on the market position at the time the deal was reversed. Please make payment to the account below by 28/07/2017. J... XXX

by Agnes Rodary

Highly Recommended.

Review published ago

Great service with very helpful employees who dealt with my international transfer quickly and efficiently while offering me a great rate.

by Eliot Cunningham

Highly Recommended.

Review published ago

Great service with very helpful employees who dealt with my international transfer quickly and efficiently while offering me a great rate.

by Eliot Cunningham

Excellent service

Review published ago

Excellent service, funds transferred in a timely manner with no additional charges.

by Nigel Judd

Excellent service

Review published ago

Excellent service, funds transferred in a timely manner with no additional charges.

by Nigel Judd

Very very easy to deal with

Review published ago

Very very easy to deal with. Can be trusted 100% I have recommended them to a lot of other friends who use them and are very happy with the service and the great exchange rates at the time of the transaction.

by Colin Dickinson

Very very easy to deal with

Review published ago

Very very easy to deal with. Can be trusted 100% I have recommended them to a lot of other friends who use them and are very happy with the service and the great exchange rates at the time of the transaction.

by Colin Dickinson

Efficent and competitve

Review published ago

Not dealing in big amounts but always great exchange rates - easy dashboard for dealing and simple transaction - would help more if able to deal in smaller amounts for options especially when having to pay for overseas travel 6-12 months out.

by Madds

Always used these guys for …

Review published ago

Always used these guys for uk-australia-uk transfers,Never an issue and always helpful.

by Peter Ingram

Best Service by MATT RICHARSON

Review published ago

I have been using OFX from last 2 years and so far they have best rates in market. Most importantly the main reason I am still with OFX is the the customer service I received from Matt Richardson. He is very helpful and prompt. Thank you Matt for the outstanding service .

by RAJLAXMI SHAH

What's not to like....

Review published ago

Fast, efficient, helpful, competitive rates & great communication throughout the transaction process - what's not to like!!

by Daniel

Easy to transact

Review published ago

Easy to transact, great exchange rate, minimum of fuss. Will be doing all my forex transactions with OFX.

by Trevor Cook

Very simple system to set up and use

Review published ago

Very simple system to set up and use. Cheaper than using a bank and I can follow the rates on a graph and chose when the rates are in my favour.

by Nigel May

Aussie OFX

Review published ago

I've been using the Australian site for years, never had an issue. Great guys, always good rates!

by Funky Buddha

Incompetent customer service! AVOID!

Review published ago

Bad customer service - the worst money transferring service that I've ever had to deal with in my life. When I try to sign up, I had a problem with my address verification. I called up and the customer representative was amazingly rude and incompetent! After a long conversation, I was able to register and address verification was done, and I received the confirmation. Then I wrote a bad review on social media about her attitude, they sent me the following email a few hours later; OFX | Identification Received - Unable to Verify Thank you for the copies of your ID documentation. Unfortunately we are not able to verify and approve this documentation for the following reason(s): Your proof of address document is expired. Their call centre employee sent me a nice email above just to irritate me! -------------------------------------------- Update: Originally sent the money a week ago and still dealing with them. Too much hassles, rude customer service, not enough explanation. They said the money bounced back, as a result, I lost around 90AUD as they converted the money good 3 times using their stupid rate.

by Brian

I am delighted to make a review on the …competence and speed the process was finished.

Review published ago

I am delighted to make a review on the service of OFX, because my experience has been good, and the speed that the funds were sent to their destination has been unbelievable. On Thursday afternoon 13/07/2017 I was in a panic because I discovered that I was only able to send $25,000 by wire, and it was about six thousand short of what I needed to send. I had a conversation with a consultant and then decided to use B PAY and not only was that successful but the money was in its destination account on the 14/07/2017 at 06:17 am. Truly remarkable so thank you Robert Joseph.

by Robert Joseph

Great service

Review published ago

Great service, the only trouble we had was with our bank in NZ. Highly recommended

by Elizabeth

Astounding

Review published ago

Astounding! I have been struggling along for years transferring my monthly AUD Pensions to my US Bank through another company. They have become slower and slower, lately taking a week or more to transfer. I decided to try OFX:- Late Monday night I initiated the transfer through OFX, next morning transferred my AUD to OFX's account. Today (Wednesday) the money is already in my US Bank Account! Way to go :)

by Roy Close

I am a US expat living abroad in …

Review published ago

I am a US expat living abroad in Australia. Upon arrival in Sydney I needed a car and I used OFX to transfer the purchase funds from my US bank to my Sydney bank. Two years later we wanted to do some repairs to some property in the US. Again I used OFX to move some funds from my Australia bank to my US bank. The OFX team gave me a lot of support to understand how to complete the online forms and really the process was simple. I chose OFX because the exchange rate is MUCH better than what is offered by my bank.

by John Stegall

No worries!

Review published ago

Simply the best transfer company and I've used them both incoming and outgoing. No fuss, great communication and fast service.

by Keith Glass

Been using these guys for several …

Review published ago

Been using these guys for several years, always fast and efficient, I've been very happy with their service every time.

by Damian Evans

I have found OFX to be always prompt

Review published ago

I have found OFX to be always prompt, well-priced and very reliable. I would recommend their services to anyone.

by John Todd

I have mixed feelings about OFX

Review published ago

I have mixed feelings about OFX. I am a new customer surprised by the fees and exchange rate my bank offered me to transfer Aus dollars to UK pounds to a travel provider in Scotland. An internet search and checking out reviews was how I found OFX. Decided to register and within minutes had a call form one of OFX dealers ensuring I was comfortable using the system . Fantastic. An email guide was next. Fantastic. I set up a quote and again help was there. I transferred my funds to the deal and waited for the transfer. Emailed the travel coy and said the money was on the way. A happy customer. Late that night I received an email saying that they were trying to get in touch with me. I had been identified as a "potential politically exposed person" or a PEP and asking that I confirm my holding a directorship of a state owned corporation from 2008 to 2014. If you have not heard of a PEP it worries you to be referred to as one. A check of the Austrac (government) website explains what they are and why corps like OFX must do their diligence. Even if the Austrac site specifically says that that heving left public office a person is no longer a PEP. It was over three years ago. How had OFX sought to contact me? Leaving a notification on their web site.. I had not thought of looking there when things seemed so fine. Later I discovered that on their mobile site I could not access some of their notifications. I have since had multiple contacts with the Customer Services reps. All good people often reading instructions from compliance. On the Friday I was asked to provide further information on the travel provider and the source of my "wealth". I emailed it immediately. On Monday I was reminded to send it. A phone call found no record of it being received. I sent it again and asked for a confirming email which I got. Today I was again told they were waiting on the requested information. On inquiry they found it and assured me it was being looked at. I said I wanted to speak to someone about my experience and I was told a senior manager would ring me within an hour. Four hours later I have decided to write a review. I do not think this is a fatal flaw. If the effort had went into explaining the identification process and the PEP process matched the sign up support I would have expected the delays in the process. If my deal had not told me funds would be transferred on 7/7 I would not have thought that might happen. I think a bit more transparency between Compliance (they do not speak to customers) and the client would resolve issues so much more effectively. And If they tell you something will happen try and and ensure it happens. A message saying no one can call again would have satisfied me. My call today was very good and I was not surprised to get an email saying that I was fully registered and right to go shortly afterwards. I expect my road will now be smooth and a great business model will help me on the occasions I need to transfer funds. I will ask why I was regarded as a PEP when Austrac seems to say I am not. I hope that when they tell people they are being treated as a PEP they are given same plain advice as to why and what it means. It is not scary when you check it out. I hope that if you do something they acknowledge it and if they say they will do something it gets done. I am fully registered. A little embarrased. A little bruised. If you think you want to register do it. Expect the ID processes to take a while and don't lodge your funds till it is ok. They are proper processes.

by Mark Sullivan
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Transfer Type And Modes

Pay In Options

Bank

Pay Out Options

Bank

Service Mode

 Online

Exchange Rate Type

Fixed

Ofx Company & Contact Info

Type:- Money Transfer Company
Address:- USForex,
49 Stevenson Street,
13th Floor,San Francisco,
CA 94105 USA
Service Info:- 1-888-288-7354
Established:- 2011
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