have been a loyal customer of OFX for nearly 10 years and simply needed a REAL transaction statement, not an Excel spread sheet but a simple transaction statement. After 4 weeks of constant phone calls and emails, I was informed that this is not something they do for customers. I asked why? They said that it contains names of the people who received the funds. I replied that if this is a breach of privacy then we need to ban letters as they not only contain peoples names but also their addresses. This did not compute to OFX. They kept involving their legal department, who of course complicated the situation even more (keeps them in work I suppose).
I could not believe the grief they gave me, and no I did not end up getting any form of official financial statement from OFX.
The moral of the story, if you are ever going to need to prove that you did actually send money to someone overseas who then claims that they did not receive it, don't look for any help from OFX to help you in any way.
A real shame. Will not deal with them again and ask that you rethink using them in the future if you are able to foresee a situation where you would like to have a SIMPLE statement of YOUR transactions.