Moneygram Reviews

All the useful information that you need to know before sending money with Moneygram!

0.4 score based on 211 reviews

Send Money To Rate
USD PHP ₱ 48.75
USD MXN $ 17.55
USD INR ₹ 63.84

Overview

MoneyGram is a public company and listed under the ticker symbol MGI. MoneyGram businesses are divided into two categories: Global Funds Transfers and Financial Paper Products.The company works with individuals and businesses through a network of agents and financial institution customers. Why send/receive money with MoneyGram ?
  • Fast
  • Convenient
  • Reliable
  • Affordable
  • Secure
  • Send globally

Coverage: How many Countries & Currencies does Moneygram support?

Moneygram User Reviews and Ratings

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Moneygram is the worst service ever…

Review published ago

Moneygram is the worst service ever stay away. You send money to you family and friends out of the country and they send it then they block it they are very rude to you they dont need a star at all. I was block for no reason said i had to meny account when i only had one. Rude bad tranfer service.

by Helen Collins

Moneygram is the worst service ever…

Review published ago

Moneygram is the worst service ever stay away. You send money to you family and friends out of the country and they send it then they block it they are very rude to you they dont need a star at all. I was block for no reason said i had to meny account when i only had one. Rude bad tranfer service.

by Helen Collins

Worst service ever

Review published ago

Worst service ever. Specially Woking Branch. And customer care team over the phone.

by Hoimonti Saha

Worst service ever

Review published ago

Worst service ever. Specially Woking Branch. And customer care team over the phone.

by Hoimonti Saha

GREAT SERVICE...NOT

Review published ago

I'm surprised why this company has almost no stars. Apparently we had the best service ever...NOT. Rude agent, refused to tell me why my transaction is put on hold despite I provided all the informations they asked.

by Randy La

GREAT SERVICE...NOT

Review published ago

I'm surprised why this company has almost no stars. Apparently we had the best service ever...NOT. Rude agent, refused to tell me why my transaction is put on hold despite I provided all the informations they asked.

by Randy La

Muy mala experiencia

Review published ago

Muy mala experiencia He tenido que ir a 3 agencias para poder cobrar un transferencia Y de la atención al cliente mejor no evaluar Una verdadera lástima

by Dixidriss Cruzchafer

Muy mala experiencia

Review published ago

Muy mala experiencia He tenido que ir a 3 agencias para poder cobrar un transferencia Y de la atención al cliente mejor no evaluar Una verdadera lástima

by Dixidriss Cruzchafer

Would give 0 if possible

Review published ago

Would give 0 if possible. Never use this disgraceful incompetent sham of a company! Their so called 'service' does NOT work. I spent hours trying to use their online service to send money abroad which constantly errors. The helpline told me to try a pc instead of my Smartphone. That didn't work via 3 different browsers and when I called again Moneygram told me to try another PC! When that didn't work they said my bank rejected my card. So I called my bank who confirmed there was no hold on my card. I called moneygram back and they insisted there was a problem with my card. After calling my bank twice and countless fruitless waste of time calls to sometimes rude moneygram staff, they told me to go to a post office and do it over the counter. Stupidly I did. Filled in the form and queued for ages only to be told at the counter that I couldn't send to a bank account abroad it could only be cash pick up at the other end. I blame myself for wasting my precious time with such an incompetent company who clearly have no regard for their customers. I would advise everyone NEVER to use this incompetent company!!

by Noblis

Identity Thieves

Review published ago

I tried to send money to a friend internationally and wasn't able to because Money Gram didn't like the answer I gave to the many invasive questions they asked me. Money Gram wants to know to much personal information about someone. Money Gram probably uses the information to steel my identity. MONEY GRAM is a SCAM! Stay away from money gram.

by ericward

Inexplicable...

Review published ago

I used them a few times but they suddenly said I had breached conditions and they were never going to tell me how. They can suit themselves I will never bother with them again and suggest no one else does either

by PrettyHowTown Prufrock

How Someone take money without a …

Review published ago

How Someone take money without a code??!! I’ll never trust again !!

by anna

Nie mehr MoneyGram!

Review published ago

Habe mich online ordentlich registriert, Geld nach Kenia gesendet und dafür eine Bestätigung bekommen. In Kenia kam es bei der Abholung dann zu einem Fehler "Sub Error Code 8430". Bei einem Telefonat wurde mir dann gesagt, dass aus "SIcherheitsgründen" die Transaktion UND mein Konto gesperrt wurde und ich mein Geld in 3-10 Tagen (!!!!!!) erst wieder zurückerstattet bekomme! Bei Fragen nach diesen Gründen wurde mir die Auskunft verweigert. Was für ein desolater Haufen! Unfassbar. Einfach so.

by TheFreeman

I sent $1,000 to Mexico on December …

Review published ago

I sent $1,000 to Mexico on December 21st they told my uncle that he didn't have one of his numbers right. So they didn't give him the money I came back to the store and they told me that the money was already refunded. I told them that they did no refunded me anything. They told me to call MoneyGram I did and MoneyGram told me that they were going to open an investigation. I called a week later and they told me that they were atill investigating.... I call them 3 weeks later they told me to come back to the store which I did the agent at the store called them and they told them that the investigation was still going on... It's been over 5 weeks and they still have my money and kept telling me that they're investigating. Do yourself a favor don't ever use this company they like to steal money from honest hard-working people

by Laura M Bronson

MoneyGram is refusing to send funds …

Review published ago

MoneyGram is refusing to send funds raised in a GO FUND ME campaign to get menstruation kits to women and girls in Africa. REALLY?!!!!!! Days for Girls in Tamale can't get money and I (Xavier University of Louisiana professor) can't send it to them. Check out - daysforgirls.org/ FB com/days-for-girls-pads-brong-ahafo FB com/Days-For-Girls-GhanaTamale-1795903380636595/ FB Days-for-Girls-New-Orleans-682118008498164/ More money to send via Western Union means fewer girls get kits. I thought this was what MoneyGram was for. If they can't let us send the money than Please make a donation to make up the difference.

by MaPo Kinnord

Worst possible....

Review published ago

Today we went to money gram in Oakridge tn and tried to send alot of money upon sending they refused to allow my daughter to receive the money when I called the customer care line they asked me so many personal questions that they should not need I would have given a lower rating if it was an option do not use this service again, or ever of u haven't yet...

by Jessica Aydelott

FRAUD COMPANY

Review published ago

First 2 payments got sent. I tried to check the last one, it wouldn't let me sign in. I contacted them, they said I have breached the terms of conditions when I did nothing wrong. The man I spoke to on phone (wasn't at all well spoken English and started getting argumentative and sarcastic about my account getting closed) they won't provide me with any details as to what I did wrong. They refused to show me any invoices of my previous payments (for proof) also still haven't received my £450 refund. FRAUD COMPANY. DO NOT DEAL WITH THESE SCAMMERS.

by Rory J

Terrible terrible company and terrible …

Review published ago

Terrible terrible company and terrible customer service.. pls stay away from using this company.. people are trying most times to send money to their family members because some emergency are going on and their family member need the money asap.. money gram is cancelling transaction they already provided you a reference number and transaction they tell you is available for pickup..only for the recipient to be told that transaction is cancelled.. meanwhile.. MoneyGram never gives a courtesy call to the sender to advise of the development so that appropriate action can be taken to rectify the issue..you know of the development when recipient notify you at midnight because of time difference.. when it is too late to do anything immediately to fix the situation... Terrible terrible terrible service.. I would rather pay more service fee for a more reliable money transfer service company than use MoneyGram ever again.. on top of that... Their customer service is atrocious..

by Toyin Bakare

I tried to send some money using moneygram over for my …

Review published ago

I tried to send some money over for my cousin who has just passed her GCSE's, my very first time with moneygram it went all the way to the last page than it says we have blocked your account, go to a shop and send it! seven hours and speaking with three customer services made no difference in the end I realised I was wasting my time with this company so told them to delete all my data and advised them that I should have checked all the other 1 star reviews moneygram has received before wasting my time on them.

by Anthonio

Very upset!

Review published ago

Hi. I have a question, where I can write negative experience about money gram? My friend in Russian had cancer and she was in hospital. I send money 2times to her husband he pick up 1time and second time the cancelled. I was upset because it was for Christmas but they say return money in 3-10 business day. I though ok. I can send her ( she was out of hospital 19) on pay pal maybe. Today 1/5? No money. I call them and they said your case is normal and I send request to other department and they going to answer. Call us in 2days. I am so angry. She has 4month baby and her husband doesn't work, taking care of her 1/11 she will have chemotherapy start. She need it. And I cant send it. It was not small money that I send. I am very upset with Money gram!!

by Elza Hart

A complete farce of a service

Review published ago

A complete farce of a service. I needed to receive some money from my father. I spent hours going to five different MoneyGram agents: four of them the person responsible was on holiday or their connection with MoneyGram was not working! The fifth one made me fill in their forms, went through my ID and then said they could give me my money because the sender's name was not spelled correctly on my form! As the other reviewers here have said, MoneyGram and their network of mainly dodgy backstreet agents will use any and every excuse to NOT give you your money. There is so much paperwork and bureaucracy imposed by MoneyGram that it's not worth using the service anymore. It's a convoluted process to get your money. Their agents are mainly low-paid, salaried staff and therefore have no motivation or desire to help you. They just want to get rid of you.

by Kieron Douglas

You cannot receive more than $200 at a 7-Eleven

Review published ago

Someone paid me $USD 250 by moneygram, was sent in circles from each 7-eleven telling me they don't dispense more than $200 but other 7 elevens will. This isn't mentioned in the website (unless there is fine print somewhere). One 7-eleven even advised me they put money onto a pre-paid credit card for you, and to go visit a certain 7-eleven. Went there and they looked at me like I was some kind of idiot. I ended having to go a shopping center out of the way in business hours. You'd think they can just put money onto a debit card or credit card. Pretty archaic system and lack of training to staff is evident. Not something I will use again for receiving money.

by Adam Perks

Bei Moneygram gibt es Sicherheitslücken. Die Schuld ist immer beim Versender

Review published ago

Bei Moneygram gibt es Sicherheitslücken. Geld welches nach Frankreich transferiert wurde ist von Betrügern in Paris abgehoben worden, laut Moneygram mit gefälschten Papieren. Wie diese Kriminellen zu genauen Persönlichen Daten gelangen konnten, ist ungewiss. Moneygram erstattet das Geld auch nicht zurück. Schuld ist immer der Versender....

by M. Huber

My elderly mother sent me money that I …

Review published ago

My elderly mother sent me money that I needed to hold for a proceedure. When I went to get the money I was told it had expired and could only be refunded. She sent me $300 so she spent a pretty penny for the fee. They refused to let me get the money even after she called with the information that they needed. They even refused to let either of us talk to a supervisor. The only good reason that I can see for this rule is so they can take people's money for nothing and make them pay again for the exact same thing. There was no way for me to know that there was a time frame, receivers generally only get a reference # from the sender. They are a rip off and my mom will use paypal from now on. Moneygram are theives.

by ann alexander
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Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card

Pay Out Options

Bank
Cash
Home Delivery

Service Mode

 Online
 At Branch

Exchange Rate Type

Indicative

Moneygram Company & Contact Info

Type:- Money Transfer Company
Established:- January 1, 1940
Address:- 2828 N. Harwood,
15th Floor
Dallas, TX 75201
USA
Service Info:- 1‑800‑926‑9400
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