MoneyGram Review- Best Way to Transfer Funds Anywhere 2021

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MoneyGram Review by Exchange Rate IQ

Overall rating
8 /10

Is sending money with MoneyGram easy? How much it cost? Is it safer option comparing to other international remittance companies? It is necessary to get the answers of all these questions before started using the services of MoneyGram. Therefore, the experts of ERIQ have reviewed the company and provide you every possible detail in the precise form. The company offer flexible payment option and have more than 350,000 agent locations across the globe.

MoneyGram International Inc. is a US-based money remittance company with its headquarters in Dallas, Texas. It is 2nd largest money transfer company in the world after Western Union. The company helps people to send and receive cash within minutes in over 350,000 agent locations across over 200 countries and territories. It offers both online as well as offline transfers for personal and business purposes. Some of the benefits of using MoneyGram services are:

  • Multiple Transfer Options
  • Variety of Services Offered
  • Multilingual Website
  • Faster Transfers to MoneyGram Plus Users

Review of MoneyGram :

MoneyGram is a global service provider of money transfer and other payment services which are available in 200 countries and territories. The businesses of the company are divided into two categories: Global Funds Transfers and Financial Paper Products. It offers various services other than fund transfers are:

  • Transfer money to mobile wallets
  • Pay bills
  • Make healthcare and child support payments
  • Send money to inmates in federal, state, and county correctional facilities
  • Load prepaid cards
  • Purchase money orders

The company has a minimum transfer limit of USD $1 and one can transfer the maximum amount up to USD $6,000. This is a daily maximum transfer limit, so one cannot send more than $6,000 in a day. Besides this, it offers MoneyGram Plus services to its users, where they will get more benefits including fast transfers, email notifications as well as personalised offers which will reduce the transfer fee.

The customer services of the company are available 24*7, so, users can anytime contact the company regarding transfers and payment related queries. One can also request for MoneyGram refund as it provides 100% refund in 7-10 business days.

MoneyGram is highly secured, so one can use its services worry-free.

On an overall basis, we rate it 8 out of 10 because it has a lower maximum transfer limit, which is a major drawback.

Pricing : How much does MoneyGram cost?

7 /10

MoneyGram Transfer Fee

The company charges $11.00 if you are transferring funds from a bank account and $49.99 if the amount is transferred through debit or credit card. Besides this, it takes approximately 2% of the total amount transferred. In the cash transfers, it has additional charges because it reaches the recipient in minutes after transfer.

MoneyGram Exchange Rate

The company offers mid-market exchange rates to its customers. It applies the standard practice of taking a margin on the exchange rate where mid-market exchange rates may exceed up to 5% occasionally. So, MoneyGram rates are basically lower than many of its competitors.

Any Other Fee:

The company may ask for various fees depending on the country and currency of the recipient as well as sender. You can check all the fees here at MoneyGram Fees calculator.

So, for its pricing policy, we rate it 7 out of 10 because there are many companies which offer lower fees and better exchange rates with no margins of profit.

Transparency: Does MoneyGram have any hidden fees?

10 /10

MoneyGram Hidden Fee

The company is offering highly transparent services and does not charge any hidden fees. The company locks exchange rate once you start the transaction and the same amount will be received by the recipient.

MoneyGram Tracking Details

For tracking the transaction process with MoneyGram, you need to enter the reference number or authorization number as well as your last name after which you will get where your amount has reached. You can track your MoneyGram transfer here.

So, for MoneyGram’s transparency, experts of Exchange Rate IQ have given 10 out of 10.

Transfer Speed: How long does it take to send money through MoneyGram?

7/10

MoneyGram Money Transfer speed depends on the destination country, receiving bank and its working hours. Still, if you are making the transfer through a bank account, then it will approximately 3-5 working days. While if you have transferred funds through a MoneyGram agent location, it will be received by the recipient in minutes (available in working hours only).

It offers fast transactions to MoneyGram Plus holders, but that will also take up to 1 working day.

So, for the transferring speed, we rate it 7 out of 10.

Coverage: How many Countries & Currencies does MoneyGram support?

8/10

The company has an experience of 80 years and about 2500 employees are working for it. MoneyGram is providing sending and receiving money services to 200 countries with more than 350,000 agent locations. One can send money online to over 20 countries through the mobile app, or website using debit or credit card or bank account. In the USA and Canada, users can also send funds through Interac online.

Countries Supported by MoneyGram

Albania Benin Comoros Kosovo Mayotte
Anguilla Bhutan Djibouti Lesotho Nigeria
Aruba Cape Verde Eritrea Malawi Reunion
Gabon Uzbekistan Senegal Suriname Timor-Leste

The company has more than 25,000 agent locations in Africa alone. Besides this, you can also find MoneyGram locations near you here. For using the online services of MoneyGram login here. We rate it 8 out of 10 for its coverage, because there are still many countries which are needed to be covered by the company.

MoneyGram Transfer Process

Send money online or cash pick up with MoneyGram

  1. Go to the MoneyGram website.

  2. You need to log in or sign up for transferring funds and knowing the fees as well as exchange rates.

  3. Enter all the details asked by the company for registering.

  4. Enter the details of the bank account.

  5. Enter the recipient’s details.

  6. Enter the amount by selecting the currency of your and beneficiary.

  7. Re-check all the details and send the funds.

  8. Track the transfers at your dashboard anytime anywhere.

User experience of MoneyGram

7/10

MoneyGram is a highly user-oriented website where you just need to register to transfer your funds either through a bank account, debit card, credit card or cash pickup. It is offering services worldwide with the help of its transfer agents and collaborating with multiple banks. At the same time, the website is available in multiple languages so that users can get the information in their languages. Some of the positive and negative aspects of Money Gram are:

Positive:

  • Easy cash pickups across the globe.
  • Flexible transfers which can be received in a bank account, mobile wallets or cash
  • Best option for urgent transfers through cash pickup

Negative:

  • Lower maximum transfer limit
  • High fees on the currency exchange rate
  • Only debit card, credit card and cash transfer options available for the users outside US and Canada.

MoneyGram Customer Service:

The company is offering 24*7 customer assistance and you can call them at the following numbers:

MoneyGram Phone Number

General Questions: 1-800-666-3947

About a Transaction: 1-800-922-7146

Report Fraud: 1-800-926-9400

You can also fill MoneyGram online form here to get a call back from the company.

MoneyGram Mobile Apps

The company is offering its mobile apps so that one can transfer funds whenever they want no matters where they are. You can download these apps here:

  1. MoneyGram Android App
  2. MoneyGram iOS App

MoneyGram Refer a Friend

The company provides cash benefits if you share a unique link provided by the company to your friends and they make the first payment with a minimum amount of $50.

MoneyGram Promo Codes

The company provides its promo codes to users by notifications, email or SMS. They can use these promo codes to get discount on the transfer fee.

The company has also provided FAQs for the general customer questions, besides this, it has been providing worldwide services for businesses or personal transfers. So, on overall user experience, we rate it 7 out of 10. So, for starting the services of MoneyGram sign up here.

Security : Is MoneyGram Safe?

10/10

So, your first question before using the services of MoneyGram would be, is it safe? Then you will be happy to know that the company is subject to a wide range of laws and regulations across the world.

  • The company is licensed in all the 50 states, the District of Columbia, Puerto Rico, the US Virgin Islands and Guam.
  • In the UK, it is licensed as an Authorized Payment Institution under the European Union Payment Services Directive.
  • Many other jurisdictions also provided the license to MoneyGram to work in various countries.

So, the company is highly secured and has become the second largest fund transfer provider in the world with its best services. Hence we rate it 10 out of 10 under the security head.

Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card

Pay Out Options

Bank
Cash
Home Delivery

Service Mode

 Online
 At Branch

Exchange Rate Type

Fixed
Indicative

MoneyGram FAQ's

Can I send money through mobile phone or apps of MoneyGram?

No. MoneyGram does not offer its mobile applications, so, you cannot send money through mobile. You need a web browser to send money through it.
Discuss this question

Can I cancel money transfer from MoneyGram?

Yes. You can cancel the transfers take place at MoneyGram if the amount has not been picked up by the recipient from an agent or from the bank account.
Discuss this question

What are the multiple transfer options available in MoneyGram?

You can send money on MoneyGram through a bank account, online transfer, cash transfer, and agent transfer.
Discuss this question

Alternatives to MoneyGram

MoneyGram User Reviews and Ratings

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Что происходит последний год с…

Review published ago

Что происходит последний год с монеграммом вообще непонятно. У же четыре раза получаю перевод и не могу зачислить на свою карту чтобы снять. Постоянно надо делать заявку обьяснять кто тебе приходиться отправитель и цель отправки этих денег. Вот реально хочу спросить у тех кто придумал эти конченные правила. Вы что хотите чтобы никто не пользовался вашими услугами или вы специально тормозите деньги людей и крутите их в коротких оборотах. Ваше дело принимать перевод и выдать получателю. А не включать мониторинг кто кому и кем приходиться ..бред полный. С такой политикой работы и отношению к клиентам вы обречены на банкротство. Я лично и все мои знакомые пользоваться вашими услугами принципиально не будут

by Любовь Дорошенко

Что происходит последний год с…

Review published ago

Что происходит последний год с монеграммом вообще непонятно. У же четыре раза получаю перевод и не могу зачислить на свою карту чтобы снять. Постоянно надо делать заявку обьяснять кто тебе приходиться отправитель и цель отправки этих денег. Вот реально хочу спросить у тех кто придумал эти конченные правила. Вы что хотите чтобы никто не пользовался вашими услугами или вы специально тормозите деньги людей и крутите их в коротких оборотах. Ваше дело принимать перевод и выдать получателю. А не включать мониторинг кто кому и кем приходиться ..бред полный. С такой политикой работы и отношению к клиентам вы обречены на банкротство. Я лично и все мои знакомые пользоваться вашими услугами принципиально не будут

by Любовь Дорошенко

nicht zu empfehlen und vertrauen

Review published ago

Finger weg! hab geld nach Schweden online auf dem Bankkonto überwiesen und 2 wochen gewartet dass das geld auf dem Empfänger konto erscheinen aber der hat nicht bekommen und die haben einfach das transaction storniert ser grund die sagen entweder sein bankkonto hat die Überweisung nicht angenommen oder ich habe falsche Informationen eingegeben obwohl alles richtig war. und warte über 2 wochen auf Rückerstattung aber bekomme ich auch nicht kunden service schiebt das problem auf meiner Bank und mein Bank sagen wir haben nichts von moneygram was erhalten. ich weiß nicht was ich machen soll 4505€ einfach weg

by Amir Manla Hussein

nicht zu empfehlen und vertrauen

Review published ago

Finger weg! hab geld nach Schweden online auf dem Bankkonto überwiesen und 2 wochen gewartet dass das geld auf dem Empfänger konto erscheinen aber der hat nicht bekommen und die haben einfach das transaction storniert ser grund die sagen entweder sein bankkonto hat die Überweisung nicht angenommen oder ich habe falsche Informationen eingegeben obwohl alles richtig war. und warte über 2 wochen auf Rückerstattung aber bekomme ich auch nicht kunden service schiebt das problem auf meiner Bank und mein Bank sagen wir haben nichts von moneygram was erhalten. ich weiß nicht was ich machen soll 4505€ einfach weg

by Amir Manla Hussein

Moneygram es una estafa

Review published ago

Moneygram es una estafa Hago mi primera transacion que resulta ser una estafa de la persona que se la hago y cuando voy a mi cuenta a sacar justificante de transacion para la denuncia resulta que moneygram me cierra mi cuenta sin tener motivos

by Mario Garcia Pomares

Moneygram es una estafa

Review published ago

Moneygram es una estafa Hago mi primera transacion que resulta ser una estafa de la persona que se la hago y cuando voy a mi cuenta a sacar justificante de transacion para la denuncia resulta que moneygram me cierra mi cuenta sin tener motivos

by Mario Garcia Pomares

For more details on the FTC's Press…

Review published ago

For more details on the FTC's Press Release, please go to: "ftc.gov news-events press-releases 2018 11 moneygram-agrees-pay-125-million-settle-allegations-company?utm_source=govdelivery" For more details on the DOJ's Press Release, please go to: "justice.gov opa prmoneygram-international-inc-agrees-extend-deferred-prosecution-agreement-forfeits-125-million?utm_source=govdelivery" Moneygram statements On November 8, 2018, a joint motion was filed against MoneyGram International, Inc. ("MoneyGram"), where the company agreed to the entry of a monetary judgment for compensatory relief in the amount of $125 million with the Federal Trade Commission (FTC) and Department of Justice (DOJ). The $125 million payment settles allegations that the company failed to take steps required under a 2009 FTC order to crack down on fraudulent money transfers that cost U.S. consumers millions of dollars. Furthermore, MoneyGram has also agreed to the entry of an order modifying the 2009 Order to include a broader range of relief, including a requirement to interdict (or block) the transfers of known fraudsters and provide refunds for non-compliance with certain policies and procedures. Additionally, MoneyGram agreed to extend its deferred prosecution agreement, for a period of 30 months, with the Department of Justice (DOJ) and forfeit the $125 million due to significant weaknesses in MoneyGram's anti-fraud and anti-money laundering (AML) program. In addition to the monetary payment and extension of the deferred prosecution agreement, the company must enhance its anti-fraud and AML compliance programs. The department intends to return the money forfeited from MoneyGram, to victims of fraud through the Justice Department's Victim Compensation program. YES Corrupt and agreed to **"extend its deferred prosecution agreement, for a period of 30 months, with the Department of Justice (DOJ) and forfeit the $125 million due to significant weaknesses in MoneyGram's anti-fraud and anti-money laundering (AML) program."*

by james becker

For more details on the FTC's Press…

Review published ago

For more details on the FTC's Press Release, please go to: "ftc.gov news-events press-releases 2018 11 moneygram-agrees-pay-125-million-settle-allegations-company?utm_source=govdelivery" For more details on the DOJ's Press Release, please go to: "justice.gov opa prmoneygram-international-inc-agrees-extend-deferred-prosecution-agreement-forfeits-125-million?utm_source=govdelivery" Moneygram statements On November 8, 2018, a joint motion was filed against MoneyGram International, Inc. ("MoneyGram"), where the company agreed to the entry of a monetary judgment for compensatory relief in the amount of $125 million with the Federal Trade Commission (FTC) and Department of Justice (DOJ). The $125 million payment settles allegations that the company failed to take steps required under a 2009 FTC order to crack down on fraudulent money transfers that cost U.S. consumers millions of dollars. Furthermore, MoneyGram has also agreed to the entry of an order modifying the 2009 Order to include a broader range of relief, including a requirement to interdict (or block) the transfers of known fraudsters and provide refunds for non-compliance with certain policies and procedures. Additionally, MoneyGram agreed to extend its deferred prosecution agreement, for a period of 30 months, with the Department of Justice (DOJ) and forfeit the $125 million due to significant weaknesses in MoneyGram's anti-fraud and anti-money laundering (AML) program. In addition to the monetary payment and extension of the deferred prosecution agreement, the company must enhance its anti-fraud and AML compliance programs. The department intends to return the money forfeited from MoneyGram, to victims of fraud through the Justice Department's Victim Compensation program. YES Corrupt and agreed to **"extend its deferred prosecution agreement, for a period of 30 months, with the Department of Justice (DOJ) and forfeit the $125 million due to significant weaknesses in MoneyGram's anti-fraud and anti-money laundering (AML) program."*

by james becker

Sehr schlechter Kundenservice bei Moneygram…

Review published ago

Normalerweise funktionierte Moneygram gut. Leider ist beim letzten Transfer etwas völlig schief gegangen. Den Transfer in die Ukraine musste ich stornieren und Moneygram hat bestätigt, dass meine 2000€ zurückgebucht werden. Leider ist das Geld nie auf meinem Konto angekommen. Moneygram schiebt es auf die Bank, meine Bank auf Moneygram. Jetzt musste ich mir einen Anwalt nehmen, weil es bei Moneygram keinen kompetenten Kundenservice gibt. Man wird am Telefon einfach abgewimmelt und Nachrichten, die man an Moneygram schreibt, werden anscheinend ignoriert.

by Giulietta Maheronnaghch

Es un asco de servicio

Review published ago

Es un asco de servicio. Primero me dejan enviar el dinero sin explicarme ninguna de las normas de seguridad que usan para ello y despues de que lo tienen me obligan a contactar con ellos antes de liberar la transferencia. Me senti como en un interrogatorio por terrorismo o algo parecido. Eso no es todo, mi beneficiario no pudo cobrar el dinero porque es cubano aunque reside en España y el que me atendio lo sabia porque se lo dije claramente, aun asi me cobran la comision como si se hubiera cerrado la transaccion y tengo que esperar mas de 10 dias para la devolucion de mi dinero.

by yuniesky gomez

Do not waste your time on this company

Review published ago

Tried to send some friends who were out of gas some money at a Walmart. Moneygram calls me in the parking lot after I send it to ask me security questions and then becomes belligerent with me because I couldn't understand the man through his thick Hindi accent and says he's canceling my order for fraud and to go receive a refund. Tried to call to get customer service to file a complaint but was transferred around 3 times after a 30 minute hold. Do not waste your time.

by Zach

Moneygram app is awful

Review published ago

If you're thinking about using the moneygram app, DON'T. What you don't know will hurt in the long run. I sent moneygram using the app on Monday, October 11th. Today is Friday, October 15th and they have not yet released the money to the person I sent it to. After much effort, I finally got a live person on the phone, foreign accent and not easy to understand, and not helpful at all. They advised that when you send money through your bank, it takes 3 to 4 business days. I reminded him that it has been 4 business days and was then told that it was 3 to 4 business days from when my bank processed it which was the 12th. According to this "supervisor", money will be released today or Monday. This is an entire week. I could have gone to the post office, bought a money order, and mailed it faster and for less money. I WILL NEVER EVER USE THE MONEYGRAM APP AGAIN.

by Lana Perry

Please avoid this company

Review published ago

Please avoid this company! After registering & verifying I was able to finally transfer some money overseas to a friend but took many days. Shortly after my account was deactivated and when I lodged a complaint I just received a series of nonsensical emails! A frustrating, unprofessional and time wasting company - definitely stay away.

by Joanne Sweeney

dishonest Moneygram 100%

Review published ago

bbb.org, us, tx, dallas, profile, money-orders, moneygram-0875-90246426, complaints "only 25% of all complaints are published" CURRENT ALERTS FOR THIS BUSINESS "Remove the commas replace with back spaces" Ask Moneygram to break down the fees they charge, they refuse to prove the real cost, plus Moneygram is a very dishonest unprofessional company that is why Moneygram will not prove any true cost. Moneygram has charged me $33.00 to send money to oklahoma and less then $10.00 to send money the say day to another part of the USA and they have refused to state why, it is simple, they are Dishonest, Unprofessional, ruthless, and corrupt. I have in writing they have refused to prove the true cost and stated this complaint was closed by Moneygram because Moneygram is 100% corrupt, do you homework on the top Leadership they have left hurt people thru out the business world with a smile on there faces bbb.org, us, tx, dallas, profile, money-orders,moneygram-0875-90246426 "Remove the commas replace with back spaces"

by james becker

good till it lasted!

Review published ago

used couple of times in past and it worked fine to transfer money back home; having issues since last 2-3 weeks and there customer service is a joke, send them email couple of times as well as used chat and phone service, no one has idea of why my bank account cannot be linked(have used same account in past), this is frustrating, my business will back to WU or WISE.

by VM

Profil beim ersten Mal gleich blockiert

Review published ago

Wurde als Neukunde gleich in Betrugsverdacht gesetzt und mein Profil wurde blockiert!Sendung fand gleich beim ersten Mal nicht statt.Toll.So bekommt man bestimmt viele neue Kunden Ne das war's mit M G.

by Frank

F**d up experience, account deleted, no explanation

Review published ago

My experience was just as bad as a number of other people here. Had to leave a star because we can't leave zero stars. I opened an account specifically for one overseas transaction. I entered all details correctly and **bam** transaction declined and account immediately and permanently deleted... with no possible recourse and no explanation. I guess they don't want anybody's money?

by Marina

Geldschein an Brieftaube ist zuverlässiger

Review published ago

Jedes Mal auch wenn es die selbe Person ist muss man sich erneut an die Kundenhotline wenden, damit das Geld freigeschaltet wird. Nachdem man also mit einer psychedelischen Musik dauerbeschallt wird landet man endlich bei einem Mitarbeiter. Das merkt man auch sofort die Qualität der Leitung hört sich an als würde man in Sierra Leone gelandet sein. Genauso ist auch das deutsch der Mitarbeiter die für einen normalen Satz 5 Minuten rumstottern. Nachdem man also mitgeteilt bekommt dass das Empfängerland (Deutschland) ein Hochrisikogebiet ist und Betrug in 90% der Fälle aus Deutschland kommt (aha?) muss man zahlreiche Daten abgeben. Wer ist der Empfänger? Wofür wird das Geld benötigt? Welche Farbe hat das Auto welches ihr Empfänger kaufen möchte? Telefonnummer des Empfängers? Wird das Geld zu 50/50 ausgezahlt, entweder sie Erbarmen sich das bereits vom Konto abgebuchte Geld nun auszuzuahlen oder sie fühlen sich lustig und stornieren die Transaktion (Geld ist dann nach 14!!! Tagen erst wieder auf dem Konto) Fazit. Lieber Geldscheine an die Füße einer Taube hängen als diesen Service nutzen

by Rei Na

They lie about the time when they money…

Review published ago

They lie about the time when they money can be picked up. Sometimes take more than 5 days for a simple transaction

by Daniel AM

Auf gar keinen Fall

Review published ago

Auf gar keinen Fall. Die sind absolute Betrüger. Die suchen nach einer Ausrede, damit sie das Geld länger behalten kann und je länger desto größer der Gewinn. Steht auf dem Bildschirm „Geld ist auf dem Weg“, Wie das Geld Füße zum Laufen hat. Wie lang?!!‘ keiner weiß Finger davon weg!

by Saloomeh

Kontrolle hin oder her alles gut aber…

Review published ago

Kontrolle hin oder her alles gut aber wenn ein Empfänger blockiert ist kann er nicht mehr frei geschalten werden so das er wieder empfangen kann.Man hat nie Deutsche Mitarbeiter am Telefon und Verständnis auch nicht....sie selber sagen das man zu einen anderen Anbieter gehen soll wenn es nicht bei den en Funktioniert

by Stefanie Diatta

Finger weg!

Review published ago

Finger weg! Es sind Betrüger

by Bob Drescher

Never use this Moneygram again

Review published ago

Never use this Moneygram again. I canceled my transaction for $232.99 CAD and told me they refunded me but no record in my bank. They are clearly a stealer from their good customers. I am not the only one who had experienced this nightmare. I hope that the authority should close down this bad remittance company - Moneygram screw you!!!

by Maya Mai Mercado

STAY AWAY and DO NOT USE!!

Review published ago

DO NOT use Money Gram especially through Walmart. They do not know how to treat their customers and they lie about when your money will be available for pick up. I sent money on a Saturday and they said the money will be available on Thursday (the 4th business day). That was a lie. My bank has already released and cleared the money but Money Gram will not release the funds. They are telling me it will take another 2 business which would be Monday the following week (6 business days). The supervisors have zero authority to help you and they have no idea how to train and develop their customer service reps. Please save yourself the nightmare of use Money Gram. They lie and use every excuse they can to keep your money. Again, DO NOT EVER use this company to send money to anyone because the receiver will not get the money. Plus. If you ask for a refund, it takes 10 business days to get your money back. By the way, I only sent $200. NEVER use this horrible, unprofessional and illiterate company. They will lie and lie and keep covering up every lie they tell you.

by Brent Pittari
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Compare MoneyGram With Other Money Transfer Companies

MoneyGram Company & Contact Info

Address:- Dallas, Texas, United States
Email:- [email protected]
Phone:- 1-800-955-7777
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