Moneygram Reviews

Bad horror experience. I have been up and down since a week to get my sent cash. This particular Kiosk in Winterthur-Switzerland Stadttor under the train station. Very unfriendly workers. Then after lots of calls, i bought a Ticket to Langstr.83-Zürich. First the lady told me she doesn't have so much money to pay me the cash. I had to wait and go around 22pm and still she told me just because one out of 6names i have on my ID was missing. I couldn't receive the money. I can never ever advice anyone to use this services. Very bad Customer care services. Cheap is expensive. Ended up paying a ticket to Zürich, wasted hours to drive all the way🤔

What a waste of time and mone, thought I'd use them as theyre cheaper than western union. Guess worst mistake ever 8 transactions all cancelled with no reason as stated by their customer service! Then the refunds took around 20 working days to hit my bank account after 100's of calls!!! Avoid the company stall costs!

They denied my transaction for no reason. I answered all their questions and Adri of their customer service department made me wait on hold for 20 minutes before saying I can't use Moneygram. I asked to speak to manager she refused. I asked to be transferred to the survey line she refused. I was given no reason why just repeating the same stock phrases over and over. I will be using Western Union or whatever competitor they have this is ridiculous.

3 verschiedene Transaktionen wü urden einfach so blockiert, ich musste jedes mal anrufen und mindestens pro Anruf 25 Minuten bis 50 Minuten warten. Sind auch mehrere Callcenter Arbeiter gekommen und haben alle Fragen wiederholt. Das ganze ist sehr lästig, nerven beräubernd, langweilig, ich werde nie wieder mit MG Geld Verschicken. Eine reine Zeitverschwendung. ich werde über Western Union oder RIA weiter Geld verschicken, da hatte ich noch nie Probleme gehabt. Bei RIA sind die Kosten genau sowie MG aber effizienter, angeblich bei MG ist eine 10 Min, Service aber wenn man blockiert wird,können Tage vergehen bis man das Geld wieder verfügt. NIE WIEDER !!!

Absolutely awful experience and even worse customer service! Money sent in the morning, by the end of the day the receipient still couldn't pick up the money as tracking was showing no record of the transaction. Customer service absolutely useless and did not sort out the issue, advised instead to go to local money gram representative to resolve the issue. Postal service would have been more efficient and quicker! This was the first and last time! Never again!

This service is terrible. Never use it! They didn't accept the BIC number because mine was 11 numbers long but they wanted a 8 numbers long. They also started to be rude.

It's the most awfull experience of a money transfer i experienced. I decide to make a transfer to help the best friend of my wife in the philippines. i am not used with this kind of transfer i opened an account on moneygram and sent a really small amount on the bank account of our friend to check if all was ok. It worked, so one day after i sent 4 digit transfer which has been imediatly blocked and my account suspended. When i called to try to solve this issue, the customer service only repeted to me my account was blocked and i cant use their service and only repeted to change money tranfer company every time i asked what was the problem .... So it's what i did I will never use a such company, and i even wonder if they dont do it on purpose to ruin their company....

dieses Unternehmen bzw. die Online-Abteilung ist absolut nicht weiterzu- empfehlen Ich habe versucht eine ganz einfache Geldanweisung nach Benin durchzuführen. Während des Vorganges-Online, wurde mir der Vorgang abgebrochen und durch Anruf eines Mitarbeiters von MoneyGram mitgeteilt, das mein Online-Zugang LEBENSLÄNGLICH gesperrt wäre... OHNE Begründung...! Das ist jetzt einige Monate her. Jeglicher Versuch auf mein Online-Account zu zugreifen wurde abgebrochen mit der Meldung: "Es ist ein Fehler aufgetreten..." Dann war ich gestern und vorige Woche in einer Agentur von MoneyGram und habe Geld überwiesen einmal wieder nach Benin und einmal nach Rumänien, beide Male ohne Probleme incl. Auszahlung beim Empfänger. Auf meine Frage warum ich das nicht mehr Online erledigen kann und ich erklärte das mein Zugang "Lebenslänglich" gesperrt sei, erklärte mir die Agentin das es so etwas nicht gebe, max. 6Monate oder 1 Jahr, aber nur bei erwiesenem Betrugsversuch, das hat es aber niemals gegeben, ich wollte einfach nur Geld überweisen (200 Euro! mehr nicht) Daraufhin habe ich gerade noch einmal bei MoneyGram angerufen um das zu klären, aber man teilte mir mit, man könne daran nichts ändern. Ich werde also für etwas bestraft, was niemals stattgefunden hat, nur weil ich Geld überweisen wollte. Wenn ich jetzt tatsächlich versucht hätte einen Betrugsversuch oder betrug zu begehen, könnte ich das Verhalten ja noch nachvollziehen. Aber so etwas... NEIN.. Inakzeptabel...!

I would not even give them 1 star. They kept my money which I sent to my Mum. My mother went to pick money and they didn't find a reason as money was on hold. I contacted the UK customer service and they wanted my mother to contact them. It was terrible customer service as no one understood me. All they did was reading something without answering me. Funniest thing my elderly mother doesn't speak a word of English and she didn't know what was happening. I had to call Srilanka local bank for help. So they arrange everything for her not money gram. Finally money gram call her and spent nearly two hours of asking her silly personal questions which was not relevent for financial transaction. These people are mad. Please do not use them. My mother is still in shock and I made an official complain and they replied me to say your money was sent to relevent person afater all. It seems like they did a favour by not cancelling the transaction. Come on people it was my money. All this investigation took nearly 2 days and my mum still getting treatment for her stress caused by humiliation which she had to go through. They even asked her R u married ? How many kids do you have? Doesn't your kid look after you? What's my job? Where do I work? What's my partner's job all these.... Can any one believe this is happening in UK?

Nicht zu empfehlen! Ich bin seit über 3 Jahren bei MoneyGram Online Service registriert und ich habe fast immer bei jeder Transaktion Probleme. Ich musste mich immer mit der Kundendienst in Verbindung setzen, bevor die Überweisung gestätigt wurde. Heute wollte ich Geld wie immer an meine Verwanten in Kamerun senden. Kommisch...ich kann mich nicht mehr online einlogen. Ich setze mich wie immer mit der Kundendienst in Verbindung, Sie können mir keine Gründe nennen, warum mein Konto gesperrt wurde. Ich wollte echt wissen warum, der Typ hat einfach aufgelegt. Ich habe wieder versucht aber ich kam nicht mehr dran. Ich habe mit einer anderen Nummer versucht, dann war ich dran. Die Frau könnte mir auch keine Gründe nennen. Ich habe verlangt mit den Chef zu reden. Das Einzige was er mir sagen konnte: "aus Sicherheitsgrund und für ihren Schutz, mussten wir leider ihr Konto sperren und Sie können in der Zukunft Moneygram nicht mehr nutzen" Das heiß ich kann auch in einer Filiale kein Geld mehr senden. Ich kann einfach nicht verstehen, warum man ein Konto ohne Grund sperren kann. Ich kann MoneyGram auf keinen Fall weiter empfehlen! Nie wieder und ich werde mein Bekanntkreis beten, MoneyGram zu kündigen

Terrible company. never use this for sending money. I sent monthly with different company's abroad and i wanted to use moneygram because they are cheap. Big mistake. I created an account trough internet which was accepted after 20 minutes, then i sent money abroad. When people went to pick up the money, there was a problem, money was in the system but not able to give them, altough it was from my account. We needed to contact the customer service. Happy india here we're. this is not a customer service this is somebody in india who is reading standard answers and not giving one answer why the people can't pick up the money. After 5 minutes I get an email that the money will be refunded to me in 3 to 10 days. Isn't this a cheap why of using peoples money. After 30 years of business i've never met this kind of customer service. It is even unbelievable that this company is still in business and that they are allowed to handle with money. It is a shame for europe and the usa. Block this company. Investors take out your money out of the company. The will go bankrupt. Even nobobody off management is interested in this company. NEVER NEVER USE THIS

Greetings to india, Really bad support!

Verwende Moneygram schon länger für online Geldtransfer. Regelmäßig gibt es "Sicherheitsprobleme" beim Einloggen, die zusätzliche Schritte erforderlich machen. Ich versuche seit drei Tagen, online Geld zu verschicken-ohne Erfolg. Ich kann mich einloggen, während des Menues kommt jedesmal "Es ist ein Fehler aufgetreten,bitte versuchen sie es später nochmal". Eine Antwort auf meine email kommt nicht. Die Kundenhotline kennt keine technischen Probleme. Unter FAQ oder technische Probleme ist auch keinerlei Abhilfe zu finden. Ich werde MG nun löschen und eine andere Firma wählen.

The most f...ked up company there is. The most terrible customer service, Indians which couldn't speak a word in English (I'm an emigrant too, learn the f...ing language). Furthermore, the most terrible management and the most terrible service. They canceled my transaction because they didn't feel safe to complete it, learn the f...ing English and maybe you will understand better the answers people give you. When I went to get my money back, they said money orders only and I had to go to a different location, because the one I worked with reached its refund limits. I ended up doing a normal bank transfer, which was $ 55.00 cheaper than moneygram, and my family received about $100.00 pounds more for the same money I sent. Extremely terrible, stay away from this sh..it !

Absolutely terrible company. Cancelled a transaction without justifying the reason?? "Agent Tiago: You cannot use Money Gram to buy sports equipment" really whys that?? "Agent Tiago: I am now cancelling the transaction" No reason given! A later chat the same day denied that the transaction even existed or that they had a Moneygram Agent at the location the money was sent from. The company are a complete joke. The Agent in chat would not contact a supervisor and was left unable to explain anything further. Don't entrust your money with them to convert and transfer currency for you. They can lose records it seems and have absolutely no answers.

You need to speak to two different persons just to know that your transfer online is not possible for SOME security reasons and already had been silently rejected. Wasting of time!

I would never recommend this company if you want to send money, it's stressful, waste of time, they're rude, nobody helps you, they just repeat as a robot, "I understand that" I sent some money through their app, they kept the money on hold, my daughter went to pick the money up and they told her that she couldn't because they needed to verify the transaction, after 4 hours I called them to cancel it and they told me that they needed to clear the money first and then I could cancel it, I talked to 3 different person and everyone asked me the same info, name, date of birth, place of birth, email, SSN after they asked me all this bulls..t they transferred my call to somebody else, I wasted almost 2 hours over the phone and finally they told me my transfer was succeed cancel and I only needed to wait 3-10 business days to get my money back!! After they didn't pay the money, after I wasted 2 hours over the phone now I have to wait 3-10 business days!! If I could I would rate them minus 5 stars but I can't, people if you don't want to waste your time and don't want a headache don't use money gram.

Wir konnten uns nicht einmal bei MoneyGram als Kunden registrieren!!! Nach 2x Registrierungsformular zusenden, 2x über 45 Minuten Telefonieren mit dem sogenannten "Kundendienst" (Mitarbeiter, die nicht zuhören und nur ihre Checklisten abhaken) haben wir den Versuch MoneyGram Kunde zu werden aufgegeben.

I will NEVER EVER use this company again and I will NEVER EVER recommend them to anyone. This was my first experience using Moneygram and it was extremely stressful. The transfer took total of 11 days to complete instead of a day or so. My Moneygram account kept showing that the funds were awaiting collection but could not understand why they were not being released after a number of attempts. I called them but was kept waiting or there was no answer. I emailed a query to ask why they were withholding the funds and it took them 3 days to respond to my email. Find another way to transfer your funds!

Ich kann die ganzen schlechten Bewertungen überhaupt nicht verstehen. Ich habe gestern das erste Mal Moneygram genutzt weil ich Geld nach Russland transferiert habe. Ich hab‘s allerdings nicht online gemacht sondern über einen Partnershop und das hat völlig reibungslos funktioniert. Empfänger hat den Betrag heute ausgezahlt bekommen -also alles super