MoneyGram Reviews

ich habe geplant über die Online Funktion einer Freundin Geld zu senden. Nach der Registrierung ging es ein Weilchen, bis ich mich einloggen konnte, jedoch standen mir nach 1-2 Std die Funktionen zur Verfügung. Ich ging bei der 'online Geld senden' Funktion, Schritt für Schritt durch und beim Abschluss hiess es 'Transaktion wird überprüft, kann bis zu 30 Minuten dauern'. Nach einer halben Stunde erhielt ich die Meldung, dass die Transaktion abgebrochen und nicht durchgeführt werden kann. Ich solle ein Kiosk oder 'Agent' finden. Dies tat ich heute Mittag dann auch, jedoch verlangten die von mir ein ausgefülltes Formular, welches ich hätte online ausfüllen und ausdrucken hätte sollen. Dies versuchte ich dann auch, jedoch kam bei der ID Daten Eingabe der Hinweis, dass meine ID bereits registriert sei und ich die Dienste nicht nutzen könne. Telefonisch erhielt ich dieselbe Auskunft. Jedoch konnten die mir keinen konkreten Grund nennen. Ich sei geblockt worden und könne den Service von MoneyGram nicht nutzen. Ich habe diese ID erst vor einem Jahr neu erhalten und noch nie online verwendet. Sehr seltsames Ereignis.

Habe bei MoneyGram ein Profil angelegt und bereits mehrere Male versucht nach Asien Geld zu überweisen. Bei den letzten Versuchen vor einigen Monaten erschien jedes Mal "Es ist ein Fehler aufgetreten", nun steht "Aus SIcherheitsgründen haben wir Ihr Konto gesperrt" und die Transaktion wurde daher nicht durchgeführt. Ich verstehe nicht wieso und beim Anruf auf der Hotline und 7 Minuten Wartezeit wurde ich an eine englisch sprechende Kollegin geleitet, die mir keinerlei Informationen zu diesem Fall geben wollte und mich in eine Filiale vorort schickte. Absolut schlechter Kundenservice, bzw. von Kundenservice kann man hier nicht mal sprechen. Absolut nicht empfehlenswert und ich suche einen anderen Anbieter!!!

Moneygram are not the best money transfer provider. Their customer service assistants are not well trained and inefficient. Sent mobile wallet money and the receiver hadn’t received the money after 4days when the money has been deducted from my account. Very frustrating and disappointing as it was for important purpose 😔. I was 😡😡😡 Please advise don’t use this company.

Malísimo. Abrí una cuenta para hacer una transferencia online. Previo aviso: 0,99€. Me preguntaron todos mis datos, cargue una copia de mi DNI y hice la transferencia. Tres minutos más tarde me informaron que no puedo hacer transferencias online, me obligaron de hacer la transferencia en un locutorio. Precio: 13,50€. Una estafa!!!

terrible. I couldn't send money online, and they closed my online account without any reason. This is the worst service company I used, and I never use its services.

My husband send me a transfert they cancel the transfert for no reason , claim to refund ,he never get his money back.

This company has such bad practices and is used for so much scamming! Stay away from them!

Used moneygram in the past, always send from the branch(at least 50 times) Today I ve decided to use their online service. After completing the transaction received a call from the customer service team. After asking 15 questions they informed me that I need to attend the branch. I thought that the point in having an online service was to use it online. After my transaction was declined without being able to provide me a good reason I went online and found a different provider, saved £10.00 on charging fee plus another £23.00 on the exchange rate in the end I was glad that they cancelled my transaction.

Based in America, this bad company expects deaf UK people with a complaint against this bad American company to phone them, yes, deaf people phone them, (you know how much calls to America cost, if you can use a phone?) Never pay for a "Moneygram" with a debit card or credit card, when you get home and find that MG have blocked the paid for transaction, the agent will not give you a refund, it is returned to your card account in 4-6 days. Only a MG paid for with cash is paid back by an agent. So what do MG UK do ? They talk to agents about the bad service from their American parent company. Would be nice if the FCA monitored the activities of American money transfer companies that trade in the UK. For around £25, your bank will do an International transfer for you....remember MG refunds can take 4-6 days ! Useless company, too focussed on their own self-importance.

I used to use MoneyGram in the past but lately way too many problems that they will not fix too many accounts that they created using my name and info been trying for a long time but nothing gets through to anyone in customer service I should of posted this review a long time ago but I hope this review gets the message out to MoneyGram that they lost a long time customer for life

Everyone one out there should avoid using MoneyGram service like a plague! Who ever set this business up is a big time fraudster! If you have an emergency to send money abroad either your families or friends, under No circumstances should you use the MoneyGram service. Last week, on the 13th of November 2018, I initiated an online money transfer to my sister and mother who were on holidays in Dubai to assist them with urgent personal needs and medical bill for my mother. After completing the transfer, I received an automated email advising that the money was ready for pickup at any location in Dubai. My sister visited the nearest agent to their hotel, when presented the information to enable her to collect the cash, the agent told her that the money was held by Moneygram in the UK, and she should ask me to call the London contact centre, which I did. To my surprise, I being tossed around after speaking to at least 8 different agents. At one point, they hanged up the phone on me! When I finally got through, I was connected to a guy who claimed to be in the security department, he sounded very fake and kept asking me all the information I already uploaded as a form of identification on MoneyGram website, which to me was odd! Despite, the oddities, I provided all the information all over again, because I needed to get money across urgently especially for mother’s need. He then told me that because I was calling from a withheld number, I have to use my personal mobile phone to call their line, but I told it was going to cost me a lot to use my mobile line, and he offered to call me back, but I did not receive any callback! Right now I am still waiting for MoneyGram to refund my money, my conclusion is that Moneygram is fraudulent withholding people’s money and using to trade at the customer expenses. Denying both the sender and receiver the benefit on the funds that is due to them. Moneygram is systematically withholding people’s money and refusing to pay to the receiver, and if it is a matter of like and death, then be sure that the help will never get to the beneficiary until it rather too late, which is very sad indeed! As at today the 20th of November 2018, Moneygram haven’t returned my money into my account, and my family was put under undue hardship as a result the money I wired not being released! I have escalated my complaint to the UK financial Ombudsman Service, as well as the Financial Conduct Authority (FCA) to look into this matter.

*Basura de servicio* Envié dinero a un familiar y complete todos los datos correctamente, en la sucursal también colocaron todo correcto y cuando mi familiar fue a retirar el dinero ah caray! el eztúpido sistema de moneygram abrevió su segundo nombre! Si el nombre no esta completo y correcto no entregan el dinero, entonces para que lo abrevian?!! Hdpts!!

Don't know why but I'm rejected. So frustrating and unfair. Nobody can help you. And I'm blocked forever because that's what the system does. Whole day busy with this. Shameful. They are sorry, but cannot do something about it. Kafkaesk Yolanda

Had 2 uneventful and successful in person moneygram transfers last month. Then decided to try the online transfer to save time. I entered all the personal and bank details, and then was permanently blocked from using moneygram. Their customer service just says they are not allowed to give an explanation for this "for security" reasons.

Poor Customer Service. No Dispute Resolution. Will close your online account without a valid reason and no way to correct issues but will still want your business - IN STORE. Ridiculous. I'm sticking with Paypal. And, they will close your account but keep your personal information on file against your wishes.

Nice and quick sent from my boyfriends credit card to my bank account. Sent it in the evening was in there the next morning. I was worried after reading the reviews but they seem to be problems with sending and collecting in person.

Ich wollte einen geschäftlichen wareneinkauf per money gram in china machen. Nach problemen beim geld senden habe ich die hotline angerufen. Man sagte mir dann da, dass geschäftliche Zahlungen mit money gram verboten sind und man nur geld an familie schicken darf(steht aber nicht in deren AGB) Zu dem wurde mir gesagt dass ich auf Lebenszeit gesperrt bin und mich dort auch nie wiedee anmelden kann. Die stellen einen als unseriös da. Absolute Frechheit. Total von abzuraten!!!! Einfach nur eine Schande der Laden!!!! Bin echt sauer so behandelt und dargestellt zu werden

Con artists ! DO NOT USE MONEYGRAM. I sent money today online. Moneygram debited my account and no transaction got to destination. They said “ sorry mam, we will put your money back in 3 to 10 working days!!! The funds were supposed to get there urgently for today’s use. I’m beside myself. The person I spoke to wasn’t even in UK. What a con ! I’ve a feeling I’ve lost my hard earned cash. Who can I report this to please , I really want my money back

Terrible experience. I created a profile and input all my information, bank information and my family member's bank account information where to transfer money. Then an email unable to process, then I cannot log in anymore, and when I called MoneyGram, they said my profile has been closed. I am upset. Don't do any business with this company.

generell unfreundliche Personen in den Shops !!! der einzige herausragende Shop mit kompetenter und freundlicher Beratung befindet sich in 88046 Friedrichshafen, Scheffelstrasse 39 bei DENIZ REISEN