Moneygram Reviews

All the useful information that you need to know before sending money with Moneygram!

1 stars based on 286 reviews

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USD PHP ₱ 48.75
USD MXN $ 17.55
USD INR ₹ 63.84

Overview

MoneyGram is a public company and listed under the ticker symbol MGI. MoneyGram businesses are divided into two categories: Global Funds Transfers and Financial Paper Products.The company works with individuals and businesses through a network of agents and financial institution customers. Why send/receive money with MoneyGram ?
  • Fast
  • Convenient
  • Reliable
  • Affordable
  • Secure
  • Send globally

Coverage: How many Countries & Currencies does Moneygram support?

Moneygram User Reviews and Ratings

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Tried to transfer CASH to a pastor…

Review published ago

Tried to transfer CASH to a pastor friend in India who I have known OVER A YEAR and who founded 79 churches . I try to send a little bit per month and have done so for over a year. But SUDDENLY an American sending $100-300 per month is SUSPICIOUS and I was told to take my business ELSEWHERE. I worked in the INTELLIGENCE COMMUNITY for 30 years and thoroughly vetted this minstry. The founder is a PERSONAL FRIEND of the PRESENT VICE PRESIDENT OF INDIA. But the Moneygram MORONS would not hear it. I personally think the company is full of ANTI-CHRISTIAN BIGOTS who especially hate BROWN CHRISTIANS. I’d like to hear what the CEO has to say about his SERVICE.

by Karen Stewart

Tried to transfer CASH to a pastor…

Review published ago

Tried to transfer CASH to a pastor friend in India who I have known OVER A YEAR and who founded 79 churches . I try to send a little bit per month and have done so for over a year. But SUDDENLY an American sending $100-300 per month is SUSPICIOUS and I was told to take my business ELSEWHERE. I worked in the INTELLIGENCE COMMUNITY for 30 years and thoroughly vetted this minstry. The founder is a PERSONAL FRIEND of the PRESENT VICE PRESIDENT OF INDIA. But the Moneygram MORONS would not hear it. I personally think the company is full of ANTI-CHRISTIAN BIGOTS who especially hate BROWN CHRISTIANS. I’d like to hear what the CEO has to say about his SERVICE.

by Karen Stewart

Keine Empfehlung, Finger weg

Review published ago

Wollte Geld nach Indien überweisen und musste deshalb ein Konto bei Moneygram eröffnen. Nachdem ich alles ausgefüllt hatte, wurde meine Transaktion nicht ausgeführt und mein Konto dort gesperrt. Mein Anruf beim Anbieter sorgte für eine Überprüfung und ich erhielt die Auskunft, nachdem man mich alles Mögliche gefragt wurde,dass mein Risiko zu hoch wäre und ich die Bäume in Indien damit nicht bezahlen könnte. Mein Konto bleibt gesperrt und ich könnte den Dienst niemals mehr nutzen. Was soll dieser Quatsch? Ich bin ein unbescholtener Bürger und werde hier abgewertet. Ich kann nur dringend von der Nutzung abraten.

by Sigrid Spörl

Keine Empfehlung, Finger weg

Review published ago

Wollte Geld nach Indien überweisen und musste deshalb ein Konto bei Moneygram eröffnen. Nachdem ich alles ausgefüllt hatte, wurde meine Transaktion nicht ausgeführt und mein Konto dort gesperrt. Mein Anruf beim Anbieter sorgte für eine Überprüfung und ich erhielt die Auskunft, nachdem man mich alles Mögliche gefragt wurde,dass mein Risiko zu hoch wäre und ich die Bäume in Indien damit nicht bezahlen könnte. Mein Konto bleibt gesperrt und ich könnte den Dienst niemals mehr nutzen. Was soll dieser Quatsch? Ich bin ein unbescholtener Bürger und werde hier abgewertet. Ich kann nur dringend von der Nutzung abraten.

by Sigrid Spörl

Unprofessional Company, Use ANY of their competitors instead.

Review published ago

I have used Money gram for several years. Sent to the same person for years. MoneyGram has NEVER had one issue or complaint about it. Nor have I until today. Today I get an error message. And it says to call. I did, talking to a wall would have been as helpful. Said they were no longer comfortable with my business. And my account was terminated. I asked the only question that matters, why. Why would they be happy to take my money all these years for the SAME transactions and than today stop? Not for thousands of dollars. Not even hundreds. I was sending 50 US dollars. And that or 100 is what I have sent for years. They can see that. They have both of our banking information. Neither of us EVER had an issue. No charge of fraud. And my request for an explanation was met with I need to find another service. I am off Sundays. I am going to comment on EVERY review board and the BBB about it.

by Vance Robinson

Unprofessional Company, Use ANY of their competitors instead.

Review published ago

I have used Money gram for several years. Sent to the same person for years. MoneyGram has NEVER had one issue or complaint about it. Nor have I until today. Today I get an error message. And it says to call. I did, talking to a wall would have been as helpful. Said they were no longer comfortable with my business. And my account was terminated. I asked the only question that matters, why. Why would they be happy to take my money all these years for the SAME transactions and than today stop? Not for thousands of dollars. Not even hundreds. I was sending 50 US dollars. And that or 100 is what I have sent for years. They can see that. They have both of our banking information. Neither of us EVER had an issue. No charge of fraud. And my request for an explanation was met with I need to find another service. I am off Sundays. I am going to comment on EVERY review board and the BBB about it.

by Vance Robinson

Horrible customer service

Review published ago

My wife tried to send money to her nephew. When he went to pick it up they refused and told him my wife would have to call them. The number they gave her nephew connected only to recorded messages and my wife was unable to talk to anyone. She had to go back to the Jewel/Osco where she purchased the moneygram, and they gave her another number to call. She spent 45 minutes on the phone with some moron who was asking her questions about the relationship with her nephew and what major highways are close to our house. Nonsense. She identified herself, provided her address, gave the transaction ID and anything else is none of their business. I tried calling their customer service line myself, twice. The first time the accent (Indian or Pakistani) was so strong I could not understand what he was saying. I called back, got another heavily accented (but, thankfully, intelligible) representative who would not give me any information despite the fact that I had the transaction receipt. I made several dozen requests to speak to a supervisor or to be given the phone number of a supervisor that I could call at a later date....they refused. I would not do business with Moneygram again....waste of time and very aggravating.

by Hugh Noneofyourbusiness

Horrible customer service

Review published ago

My wife tried to send money to her nephew. When he went to pick it up they refused and told him my wife would have to call them. The number they gave her nephew connected only to recorded messages and my wife was unable to talk to anyone. She had to go back to the Jewel/Osco where she purchased the moneygram, and they gave her another number to call. She spent 45 minutes on the phone with some moron who was asking her questions about the relationship with her nephew and what major highways are close to our house. Nonsense. She identified herself, provided her address, gave the transaction ID and anything else is none of their business. I tried calling their customer service line myself, twice. The first time the accent (Indian or Pakistani) was so strong I could not understand what he was saying. I called back, got another heavily accented (but, thankfully, intelligible) representative who would not give me any information despite the fact that I had the transaction receipt. I made several dozen requests to speak to a supervisor or to be given the phone number of a supervisor that I could call at a later date....they refused. I would not do business with Moneygram again....waste of time and very aggravating.

by Hugh Noneofyourbusiness

Sehr schlechter Support

Review published ago

Sehr schlechter Support. Meistens nicht kompetent, frech, Telefon wird oft aufgehängt. Abteilungsleiter gibt es nicht, wo einem weitergeholfen wird. Geldversand funktioniert oft nicht, zum Ärger der Mitarbeiter der Kiosks und Avec-Shop. E-Mails werden, wenn überhaupt nach ca. 3 Wochen beantwortet. Spesen auf der HP entsprechen nicht den effektiven Kosten. Reinste Abzocke bei miesen Leistungen. Superservice bekommt man bei sendvalu.com

by Furrer Yvonne

Родственники дважды пытались послать…

Review published ago

Мои родственники дважды пытались послать мне перевод из России в Израиль но так ничего не получилось, т.к. система Маниграм постоянно блокировала перевод. Мое обращение в офис Маниграмм ничего не дал, там был один ответ что система не пропустила и сделать с этим ничего нельзя. Родственникам пришлось деньги забрать обратно и они потеряли при этом около 5000 тыс рублей на комиссионных. Деньги так и не были переведены, время потрачено и причинен как материальный так моральный ущерб.

by Alena Kor

the worst company ever

Review published ago

the worst company ever. System keeps crashing and when I called they said that it was me who didnt complete the trasfer. So they blamed me for their stupid system.

by Sharaf Alzebdi

Moneygram "system" decides if you are acceptable

Review published ago

2 years with Moneygram and only few problems - but now, I am refused by system to send (protecting me??). Agent cannot help and customer service via email gets no response. Agent says "system" has decided I cannot be trusted and there is no way to resolve my problem. Is a very frustrating experience since I have 3 families that I support. Moneygram Plus means nothing 164332965635. I read that Moneygram also does not take seriously any reviews on TrustPilot.

by Bernard

UNHELPFUL AND ABSOLUTE TRASH!

Review published ago

UNHELPFUL AND ABSOLUTE TRASH! THE WORSE COMPANY EVER KNOWN TO MAN! I WAS SENDING MONEY WITH THEM THROUGH TO WHAT THOUGHT WAS A FRIEND TO HELP OUT - HOWEVER CAME TO FIND OUT THIS GENTLEMAN DISAPPERED AND WAS NO WHERE TO BE SEEN! I DID NOT PROVIDE ANY SORT OF DETAILS FOR THE GUY TO PICK UP THE MONEY - YET HE PICKED UP THE MONEY AND MONEY GRAM WERE ABSOLUTLY USELESS - UNABLE TO EXPLAIN WHY THIS S*IT HAPPEN - AND HOW HE MANGED TO GET HANDS ON THESE DETAILS! THEY WERE ABSOLUTLY ADEMENT THAT I PROVIDED THEM WITH THE DETAILS ! COMPLETE GARBAGE - >I LOST OVER £700 WITH THIS STUPIDITY & I PROMISE I WILL NEVER TOUCH THIS STUPID LOW LIFE OF A COMPANY AGAIN - AND BEST ADVICE IS THAT NO EVER USES IT TOO! ABSOLUTE TRASH. SHUT IT DOWN.

by Bruno De Almeida

MONEYGRAM AGENT STOLE MY MONEY

Review published ago

MONEYGRAM AGENT STOLE MY MONEY AND THEN MONEYGRAN INTERNATIONAL COVERED UP HIS ACTIONS. I WASTED 10 OR MORE HOURS ON PHONE AND GOT NOTHING BUT RUN A ROUND. IF U USE THEM MUCH U WILL GET BURNT. THE AGENT GOT TRACKING NUMBER FROM MY WIFE AND THEN TOLD HER HE WAS OFF LINE AND COULD NOT PROCESS TRANSACTION. MY WIFE RETURNED NEXT DAY AND AGENT TOLD HER NUMBER WAS NO GOOD. SINSE THEN WE HAVE HEARD NOTHING BUT LIES.FEDERAL POLICE ARE INVESTIGATING BUT MY MONEY IS STILL GONE.

by Phillip

Formular abgelehnt ohne nachvollziehbare Begründung

Review published ago

Die Menschen am Telefon waren freundlich. Es hatte mehrmals Komplikationen beim senden des Formular gegeben, es musste 4 Mal gesendet werden und musste 4 Mal anrufen bis sie die Unterlagen beisammen hatten und diese bearbeiten konnten. Als es endlich geklappt hatte und sie nach dem Grund fragten warum ich Geld senden möchte, hatte ich angegeben, dass ein Freund der Familie einen Unfall hatte und deswegen zum Zahnarzt musste. Ich wollte einmalig 40 Franken nach Gambia senden, da der Rest der Familie in den Ferien war und nichts senden konnte. Mein Formular wurde abgelehnt da es zu unsicher für Moneygram zu sein scheint um Geld von mir nach Gambia zu senden. Sehr viel Aufwand und Zeit investiert für eine nicht Nachvollziehbare Begründung. Für mich kommt Moneygram überhaupt nicht mehr in Frage und rate jedem davon ab.

by Niels

Nichts als Ärger und immernoch kein Geld!!!

Review published ago

Als mehrjähriger Kundin haben Sie mir jetzt mehrere Transaktionen storniert und sogar mein Konto gesperrt. Auf die Frage nach dem Warum, kommt immer nur die Aussage "das haben die Algorithmen festgestellt". Geld kann nicht einfach auf Kreditkarte zurücküberwiesen werden (angeblich habe meine Bank die Rücküberweisung blockiert, was meine Bank allerdings schwarz auf weiß negiert hat!). Der nächste Standort ist über 50 Km entfernt, ich war bereits 2x dort und dieser Saftladen in Coburg hat entweder "PAUSE" an der Tür stehen oder ist grade im Urlaub. Ich warte also immer noch auf das Geld. Ich möchte das Geld auf meine Kreditkarte zurücküberwiesen haben, was der Buchhaltung dieses international agierenden Unternehmens allerdings nicht möglich ist....Waaaas? Sie können Geld von einem Land ins andere senden, aber nicht zurück auf meine Kreditkarte? Was soll das?!? Der Kundenservice ist sehr schlecht, mehr als Standardfloskeln haben die Mitarbeiter nicht drauf. Auf keinen Fall zu empfehlen! Zahle lieber etwas mehr und habe die Sicherheit, dass alles rechtens ist. Ein echter Reinfall!!!

by Laura Hommel

1A Service

Review published ago

Ich verstehe diese negativen Bewertungen nicht. Ich benutze Moneygram schon seit fast 3 Jahren und hatte noch nie Probleme. Im Vergleich zu anderen Unternehmen ist Moneygram deutlich günstiger. Innerhalb von 2 Minuten können Verwandte aus der Türkei das Geld abheben, was ich hier in Deutschland verschicke. Kundenservice ist 1A. Nach nicht mal 2 Minuten hat man einen Agenten am Telefon. Ich möchte niemanden etwas unterstellen, aber es ist echt komisch, dass ich nie Probleme hatte.

by Seal Güney

Worst service ever

Review published ago

Worst service ever. Asked me personal questions that is not required my law and when I reduce to give unnecessary answer, the money gram representative told me “he can ask what he wants”. Paid so much fees and such a low exchange rate but still the service is worst to none.

by Anu

Ich brauchte am Wochenende schnell und…

Review published ago

Ich brauchte am Wochenende schnell und einfach Geld zum Einkaufen.da ich irgendwie im hotel meine Bankkarte verlegt hatte, bat ich einen Freund aus Deutschland mir was zu senden, was dieser auch tat.... Nach Erhalt der Referenznummer, bin ich zu tesco die money gram verwalten und wollte mir den Betrag auszahlen lassen, da sagten Sie mir aber damit ich gesperrt bin. Nach mehreren Telefonaten mit dem Callcenter von money gram habe ich das online Formular ausgefüllt... Da beim Callcenter nach fast 2 Stunden warten und Gesprächen nichts raus kam. Aber auch bis heute ist noch nichts geklärt sowie erhalte ich das Geld (zum Glück waren es nur 10 Euro) an der money gram location immer noch nicht! Also ich sage Finger weg von money gram. Dann lieber für ein paar Euro mehr, Western Union!!!

by Ostblokkpatte

DO NOT TRUST MONEYGRAM

Review published ago

DO NOT TRUST MONEYGRAM! HORRIBLE SERVICE! If I could I would give it 0 stars! I tried to send money to my sister abroad to support her with surgery. I spent 2 hours by talking to MoneyGram representative Stephani. She asked me a lot of humiliating questions and finally said that they have restored my login details but not able to do the transaction requested for unknown reason. I found another service and made the successful transaction for one minute.

by Liliya A

DO NOT TRUST MONEYGRAM - THEY ARE A FRAUD

Review published ago

DO NOT TRUST MONEYGRAM! HORRIBLE SERVICE! If I could I would give it 0 stars! I used this company thinking I would be able to get money to my fiance when he needed it, but I was SO wrong! I sent him money through Walmart/MoneyGram online and everything looked good on my end as the status of my transaction was showing "Ready to Pickup". I even saw the amount drafted from my account. My fiance goes to the store and he is told it is "On Hold" and that he needs to call me to make sure what is going on. He proceeded to tell me and then call the company and he is told they needed to verify some things. I also called on my end and am told that they need to verify some things with the recipient and only him. NEVER were we told what exactly needed to be verified. After 2 days he calls again to check again because he was told they needed time to review and so when he called, he is told that I now am the one that needs to call to further verify. At this point I am beyond upset that their "Fast money transfer" was just a lie! I call and all they asked for me to verify was my email and birthdate. My fiance told me that they didn't ask him ANYTHING to verify. Just Who I was and Why I was sending him the money. (None of those questions pertained to why the money was being transferred because they did not ask me those questions to "verify" being that I was the sender). The guy later during the call tells me "Because we cannot verify this transaction, MoneyGram has decided to cancel the transaction and refund you. You will receive the money back in your account within 3-10 business days". I am beyond livid! FIRST, they never gave us any indication that this money was put on hold, my account was showing the money drafted and that the money was ready for pick up. SECOND, We never received an email or phone call to let us know that we needed to call to "verify". VERIFY EXACTLY WHAT? We were NEVER told exactly what it was that we needed to verify, so this "verification process" was beyond ridiculous and STUPID! THIRDLY, Again, the lack of communication- we were NEVER Told the EXACT reason why this transaction was being cancelled and what the verification was all about. LASTLY, for them to draft the money out of your account and then all of the sudden tell you the transaction is cancelled you'll have to wait up to 10 days to see the money back in your account is ABSURD! Save yourself the trouble, headache and flat out save your money! I decided to seek other options and tried WorldRemit. They kept me up to date via text, email and app on all the process from my money being processed to the time my fiance picked it up- Hassle Free! My money was immediately sent and he was able to pick it up in less than 30 minutes with so many absurd so called verifications. Trust me, don't send money via MoneyGram, they are just horrible with the entire process and do not give you clear indications of what is going on. Oh but they are good at drafting your money within seconds!

by Elisa Morales

Dreadful company, disgusting behaviour

Review published ago

Had to give 1 star as 0 stars is not possible. Dreadful company. Tired to send some money to a friend as a gift. Not only did they decline the transaction, they blocked me FOR LIFE. No reason given, just "our security system flagged you as untrustworthy". For a company based in Central America (at least that is where "customer service is based) I find this laughable. I have an Experian Credit rating of 994 out of 999, yet they behave this way. DO NOT USE THIS COMPANY.

by Raymond Hall

Absolute Rubbish. Surprising in all the bad ways

Review published ago

Not sure why this business is not banned. Cutting long story short, I was supposed to recieve money 22 days ago yet no sign. Called them several times and got contradictory advice every single time.

by Amir Ali

Worst Service Ever

Review published ago

I can not even begin to describe how horrible their service is. I read lots of reviews on them and my situation is almost identical to all of the above. Initially i was using this service with no problem. I was able to send money to my relatives in another country 3 times. The last time I tried to use the service the web-site declined my transaction and locked my account. No amount of calls to a customer service resolved anything. At first they said I was locked out forever, then to try again later and there is nothing wrong with the account. I even tried and went to an agent location in a closest Walmart I could find - we tried to send the same amount twice: using debit and cash - nothing worked. When I called again to clarify WHAT is happening customer service representative told me that there is nothing they can do and at this point if i would like to send money i should use ANOTHER money transfer service. No explanation on what did I do and how it can be fixed. I asked for a manager/supervisor - and got the same result-less result. There is no way I will ever use this service again and I hope NO ONE ever will.

by Anna Mushka
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Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card

Pay Out Options

Bank
Cash
Home Delivery

Service Mode

 Online
 At Branch

Exchange Rate Type

Fixed
Indicative

Moneygram Company & Contact Info

Type:- Money Transfer Company
Established:- January 1, 1940
Address:- 2828 N. Harwood,
15th Floor
Dallas, TX 75201
USA
Service Info:- 1‑800‑926‑9400
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