MoneyGram Review- Best Way to Transfer Funds Anywhere 2019

1 stars based on 508 reviews

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MoneyGram Review by Exchange Rate IQ

Overall rating
8 /10

Is sending money with MoneyGram easy? How much it cost? Is it safer option comparing to other international remittance companies? It is necessary to get the answers of all these questions before started using the services of MoneyGram. Therefore, the experts of ERIQ have reviewed the company and provide you every possible detail in the precise form. The company offer flexible payment option and have more than 350,000 agent locations across the globe.

MoneyGram International Inc. is a US-based money remittance company with its headquarters in Dallas, Texas. It is 2nd largest money transfer company in the world after Western Union. The company helps people to send and receive cash within minutes in over 350,000 agent locations across over 200 countries and territories. It offers both online as well as offline transfers for personal and business purposes. Some of the benefits of using MoneyGram services are:

  • Multiple Transfer Options
  • Variety of Services Offered
  • Multilingual Website
  • Faster Transfers to MoneyGram Plus Users

Review of MoneyGram :

MoneyGram is a global service provider of money transfer and other payment services which are available in 200 countries and territories. The businesses of the company are divided into two categories: Global Funds Transfers and Financial Paper Products. It offers various services other than fund transfers are:

  • Transfer money to mobile wallets
  • Pay bills
  • Make healthcare and child support payments
  • Send money to inmates in federal, state, and county correctional facilities
  • Load prepaid cards
  • Purchase money orders

The company has a minimum transfer limit of USD $1 and one can transfer the maximum amount up to USD $6,000. This is a daily maximum transfer limit, so one cannot send more than $6,000 in a day. Besides this, it offers MoneyGram Plus services to its users, where they will get more benefits including fast transfers, email notifications as well as personalised offers which will reduce the transfer fee.

The customer services of the company are available 24*7, so, users can anytime contact the company regarding transfers and payment related queries. One can also request for MoneyGram refund as it provides 100% refund in 7-10 business days.

MoneyGram is highly secured, so one can use its services worry-free.

On an overall basis, we rate it 8 out of 10 because it has a lower maximum transfer limit, which is a major drawback.

Pricing : How much does MoneyGram cost?

7 /10

MoneyGram Transfer Fee

The company charges $11.00 if you are transferring funds from a bank account and $49.99 if the amount is transferred through debit or credit card. Besides this, it takes approximately 2% of the total amount transferred. In the cash transfers, it has additional charges because it reaches the recipient in minutes after transfer.

MoneyGram Exchange Rate

The company offers mid-market exchange rates to its customers. It applies the standard practice of taking a margin on the exchange rate where mid-market exchange rates may exceed up to 5% occasionally. So, MoneyGram rates are basically lower than many of its competitors.

Any Other Fee:

The company may ask for various fees depending on the country and currency of the recipient as well as sender. You can check all the fees here at MoneyGram Fees calculator.

So, for its pricing policy, we rate it 7 out of 10 because there are many companies which offer lower fees and better exchange rates with no margins of profit.

Transparency: Does MoneyGram have any hidden fees?

10 /10

MoneyGram Hidden Fee

The company is offering highly transparent services and does not charge any hidden fees. The company locks exchange rate once you start the transaction and the same amount will be received by the recipient.

MoneyGram Tracking Details

For tracking the transaction process with MoneyGram, you need to enter the reference number or authorization number as well as your last name after which you will get where your amount has reached. You can track your MoneyGram transfer here.

So, for MoneyGram’s transparency, experts of Exchange Rate IQ have given 10 out of 10.

Transfer Speed: How long does it take to send money through MoneyGram?

7/10

MoneyGram Money Transfer speed depends on the destination country, receiving bank and its working hours. Still, if you are making the transfer through a bank account, then it will approximately 3-5 working days. While if you have transferred funds through a MoneyGram agent location, it will be received by the recipient in minutes (available in working hours only).

It offers fast transactions to MoneyGram Plus holders, but that will also take up to 1 working day.

So, for the transferring speed, we rate it 7 out of 10.

Coverage: How many Countries & Currencies does MoneyGram support?

8/10

The company has an experience of 80 years and about 2500 employees are working for it. MoneyGram is providing sending and receiving money services to 200 countries with more than 350,000 agent locations. One can send money online to over 20 countries through the mobile app, or website using debit or credit card or bank account. In the USA and Canada, users can also send funds through Interac online.

Countries Supported by MoneyGram

Albania Benin Comoros Kosovo Mayotte
Anguilla Bhutan Djibouti Lesotho Nigeria
Aruba Cape Verde Eritrea Malawi Reunion
Gabon Uzbekistan Senegal Suriname Timor-Leste

The company has more than 25,000 agent locations in Africa alone. Besides this, you can also find MoneyGram locations near you here. For using the online services of MoneyGram login here. We rate it 8 out of 10 for its coverage, because there are still many countries which are needed to be covered by the company.

MoneyGram Transfer Process

Send money online or cash pick up with MoneyGram

  1. Go to the MoneyGram website.

  2. You need to log in or sign up for transferring funds and knowing the fees as well as exchange rates.

  3. Enter all the details asked by the company for registering.

  4. Enter the details of the bank account.

  5. Enter the recipient’s details.

  6. Enter the amount by selecting the currency of your and beneficiary.

  7. Re-check all the details and send the funds.

  8. Track the transfers at your dashboard anytime anywhere.

User experience of MoneyGram

7/10

MoneyGram is a highly user-oriented website where you just need to register to transfer your funds either through a bank account, debit card, credit card or cash pickup. It is offering services worldwide with the help of its transfer agents and collaborating with multiple banks. At the same time, the website is available in multiple languages so that users can get the information in their languages. Some of the positive and negative aspects of Money Gram are:

Positive:

  • Easy cash pickups across the globe.
  • Flexible transfers which can be received in a bank account, mobile wallets or cash
  • Best option for urgent transfers through cash pickup

Negative:

  • Lower maximum transfer limit
  • High fees on the currency exchange rate
  • Only debit card, credit card and cash transfer options available for the users outside US and Canada.

MoneyGram Customer Service:

The company is offering 24*7 customer assistance and you can call them at the following numbers:

MoneyGram Phone Number

General Questions: 1-800-666-3947

About a Transaction: 1-800-922-7146

Report Fraud: 1-800-926-9400

You can also fill MoneyGram online form here to get a call back from the company.

MoneyGram Mobile Apps

The company is offering its mobile apps so that one can transfer funds whenever they want no matters where they are. You can download these apps here:

  1. MoneyGram Android App
  2. MoneyGram iOS App

MoneyGram Refer a Friend

The company provides cash benefits if you share a unique link provided by the company to your friends and they make the first payment with a minimum amount of $50.

MoneyGram Promo Codes

The company provides its promo codes to users by notifications, email or SMS. They can use these promo codes to get discount on the transfer fee.

The company has also provided FAQs for the general customer questions, besides this, it has been providing worldwide services for businesses or personal transfers. So, on overall user experience, we rate it 7 out of 10. So, for starting the services of MoneyGram sign up here.

Security : Is MoneyGram Safe?

10/10

So, your first question before using the services of MoneyGram would be, is it safe? Then you will be happy to know that the company is subject to a wide range of laws and regulations across the world.

  • The company is licensed in all the 50 states, the District of Columbia, Puerto Rico, the US Virgin Islands and Guam.
  • In the UK, it is licensed as an Authorized Payment Institution under the European Union Payment Services Directive.
  • Many other jurisdictions also provided the license to MoneyGram to work in various countries.

So, the company is highly secured and has become the second largest fund transfer provider in the world with its best services. Hence we rate it 10 out of 10 under the security head.

Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card

Pay Out Options

Bank
Cash
Home Delivery

Service Mode

 Online
 At Branch

Exchange Rate Type

Fixed
Indicative

MoneyGram FAQ's

Can I send money through mobile phone or apps of MoneyGram?

No. MoneyGram does not offer its mobile applications, so, you cannot send money through mobile. You need a web browser to send money through it.
Discuss this question

Can I cancel money transfer from MoneyGram?

Yes. You can cancel the transfers take place at MoneyGram if the amount has not been picked up by the recipient from an agent or from the bank account.
Discuss this question

What are the multiple transfer options available in MoneyGram?

You can send money on MoneyGram through a bank account, online transfer, cash transfer, and agent transfer.
Discuss this question

Alternatives to MoneyGram

MoneyGram User Reviews and Ratings

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Leon

Review published ago

THIS IS A PURE DISCRIMINATION AGAINST PEOPLE LIVING IN UKRAINE !!! Just tried to send $150 to my old friend in Ukraine – for the holidays. And got an IMMEDIATE email: "After careful review, your profile is closed and transaction declined.". Careful review? it was closed literally IMMEDIATELY when I hit "submit". Like the previous review was stating: “Their online service sucks. They lock your account for no reason and can't explain why. I think their system has a built in discrimination profiler.” Three times agents told me that “we will send your information for the review (!!!) so call us later” and was giving me the same number to call. Finally I got the name of one guy – RICKY. He is at the phone: 800-444-9295, who told me that “You cannot send money with MoneyGram. MoneyGram will NOT process your transaction” (!!!) The big problem is: they still keep our full credit card information, but all owners of these “closed profiles” cannot delete that information. I think they are accumulating our credit card information in order to use it sometime later, after we will forget about who and when capture this info.

by bubakastor

Leon

Review published ago

THIS IS A PURE DISCRIMINATION AGAINST PEOPLE LIVING IN UKRAINE !!! Just tried to send $150 to my old friend in Ukraine – for the holidays. And got an IMMEDIATE email: "After careful review, your profile is closed and transaction declined.". Careful review? it was closed literally IMMEDIATELY when I hit "submit". Like the previous review was stating: “Their online service sucks. They lock your account for no reason and can't explain why. I think their system has a built in discrimination profiler.” Three times agents told me that “we will send your information for the review (!!!) so call us later” and was giving me the same number to call. Finally I got the name of one guy – RICKY. He is at the phone: 800-444-9295, who told me that “You cannot send money with MoneyGram. MoneyGram will NOT process your transaction” (!!!) The big problem is: they still keep our full credit card information, but all owners of these “closed profiles” cannot delete that information. I think they are accumulating our credit card information in order to use it sometime later, after we will forget about who and when capture this info.

by bubakastor

compte refusé en création,soit-disant…

Review published ago

compte refusé en création,soit-disant après "examen approfondi".Impossibilité de recréer.Pas de réponse à mon mail de protestation

by beillon

compte refusé en création,soit-disant…

Review published ago

compte refusé en création,soit-disant après "examen approfondi".Impossibilité de recréer.Pas de réponse à mon mail de protestation

by beillon

Their online service descriminates against certain profiles

Review published ago

Their online service sucks. They lock your account for no reason and can't explain why. I think their system has a built in discrimination profiler. Not sure what triggers the algorithm yet but certain Profiles are automatically banned from using their online system. You can be an honest person who has never committed any fraud or even have a potential for fraud but if you fit a certain profile then you are subject to their descrimination and are advised to only use their brick and motor locations.

by Dean

Their online service descriminates against certain profiles

Review published ago

Their online service sucks. They lock your account for no reason and can't explain why. I think their system has a built in discrimination profiler. Not sure what triggers the algorithm yet but certain Profiles are automatically banned from using their online system. You can be an honest person who has never committed any fraud or even have a potential for fraud but if you fit a certain profile then you are subject to their descrimination and are advised to only use their brick and motor locations.

by Dean

What a garbage company

Review published ago

What a garbage company. Just tried to sign up, first time I tried I got an IMMEDIATE email 'After careful review, we can't approve your request for an online profile - it has been closed." Careful review? it was closed literally IMMEDIATELY when I hit "submit" to create an account, with inputting nothing besides my name, DOB, and home address. Next time, I tried creating an account using a phone number that matched my country of residence, and a different email address, and then I was able to get a little further and upload my driver's license. Then, 30 minutes later, I get an email "Welcome to MoneyGram®! Your profile is now active." Great! But, then, when I try to log in, I IMMEDIATELY get another message that "after careful review, your account has been permanently closed". Are you kidding me? If they are at this bad at even allowing me to -register-, there's no way absolutely no way I would ever trust them to properly send money. I bet they would steal my money if I ever was able to register an account and try to send anything. "Oh your account has been closed with $450 in it, too bad ;)"

by EG

What a garbage company

Review published ago

What a garbage company. Just tried to sign up, first time I tried I got an IMMEDIATE email 'After careful review, we can't approve your request for an online profile - it has been closed." Careful review? it was closed literally IMMEDIATELY when I hit "submit" to create an account, with inputting nothing besides my name, DOB, and home address. Next time, I tried creating an account using a phone number that matched my country of residence, and a different email address, and then I was able to get a little further and upload my driver's license. Then, 30 minutes later, I get an email "Welcome to MoneyGram®! Your profile is now active." Great! But, then, when I try to log in, I IMMEDIATELY get another message that "after careful review, your account has been permanently closed". Are you kidding me? If they are at this bad at even allowing me to -register-, there's no way absolutely no way I would ever trust them to properly send money. I bet they would steal my money if I ever was able to register an account and try to send anything. "Oh your account has been closed with $450 in it, too bad ;)"

by EG

Non usate moneygram

Review published ago

Non usate moneygram! Mi sono fatta mandare dei soldi a chicago. I moneygram sono dentro ai supermencati e se devi ricevere soldi non te li danno mai perche dovrebbero prendere quelli che hanno in cassa. Ti dicono mille scuse tipo abbiamo la cassa guasta oppure che hanno un limite di importo e alla fine non trovi disponibilità da nessuna parte!!

by Al E

Worst customer service

Review published ago

Worst customer service and awful quality of service. Have been living abroad for over 6 years and they are the worst

by Ang

Unfassbar schlechter Service

Review published ago

Unfassbar schlechter Service Konto eröffnet und den ersten Transfer eingeleitet. E-Mail kam, alles in Ordnung. Prima. 2 Minuten später kommt Stornierungs-Email ohne Angabe von Gründen. Geld wurde von der Kreditkarte natürlich bereits eingezogen. Anschließend Versuch in den eigenen Account einzuloggen, schlägt direkt fehl. Also keine Überweisung und kein Zugang mehr zum Account. Anruf beim Kundenservice. Account und Transfer wurden direkt gesperrt, weil angeblich verbotene Transaktion. Fehlermeldungen alle irreführend. "System kann Anfrage nicht bearbeiten". Natürlich kann der Kundensupport nix machen und behauptet ich darf kein Geld an Leute senden, die ich nicht persönlich kennen würde. Ohne Worte.

by Frank Moser

Ohne Grund Konto deaktiviert

Review published ago

Ohne Grund Konto deaktiviert, niemand kann mir sagen warum. Die einzige Antwort lautet: unser System hat sich entschieden Ihr Konto zu deaktivieren. Absolut inkompetente Mitarbeitende, die weder Englisch noch Deutsch sprechen können. Moneygram verdient nicht mal ein Stern.

by Nanu

Irresponsabilidad total

Review published ago

Irresponsabilidad total Envíe dinero de Uruguay a Colombia, 1500 dólares, aparecía cobrado en el sistema pero la persona no lo pudo cobrar. En el call center millones de preguntas inútiles, si no es una relación familiar te marcan como fraude, llamaba todos los días, envié correos, me decía que intentaron comunicarse conmigo sin éxito (nunca se comunicaron), un día llamé me dijeron que era un caso cerrado porque lo consideraron estafa y nunca me pasaron nada por escrito. Les pedí que reabrieron el caso, porque no tuve ninguna respuesta concreta de lo que había pasado con el dinero... Después de casi un mes revise en el sistema y aparecía listo para cobrar (no avisaron) llame y pedí que por favor me reembolsaran pues ya la persona no estaba disponible para cobrar. Me lo reembolsan pero colocan mi nombre incompleto, tuve que enviar mi identificación a otro correo y explicar de nuevo el caso, paso una semana más con mi dinero... Nunca más utilizaré este servicio nadie te responde por tu dinero, se lavan las manos y si no insistes se roban tu dinero!!

by Eri

Moneygram is a bad moneytransfer…

Review published ago

Moneygram is a bad moneytransfer service they are rude not very good customer service skills. They feel like do it yourself and no help. I would recommend ria or western union are good money transfer services. Moneygram does only online or kiosk only Heidi b rourke

by Heidi ROURKE

fraud inside MoneyGram

Review published ago

Please read it carefully before you embroiled in MoneyGram. I've transferred 1200.- EUR to my wife (within Germany), but when she tried to receive the amount, MoneyGram agent claimed that someone else has already received it. So that, I complained & escalated to MoneyGram that an unknown person has taken the amount. Unfortunately, their investigation was neither professional nor serious as it implemented something else. The outcome said that the one who received the amount gave them the name, transfer Reference number verbally & received the amount accordingly. How come they never scanned nor copied the receiver’s ID !! What I’m pretty sure about is that there are robbers inside MoneyGram. Certainly, someone from MoneyGram team permeated into system & gave my data to one of his/her acquaintances & stole my money like this way. Anyway, I've reported that to police about a possibility of leakage of confidential information within MoneyGram team that leads to such fraud. As a customer I don’t trust MoneyGram anymore & will not dealing with such a company in the future. Best regards Laila

by Nano

Sending money using Moneygram is a big…

Review published ago

Sending money using Moneygram is a big mistake and wasted of money and time. I sent a big amount of money twice they accepted it and says it’s on processing . 3-4 business days. I’ve waited on the 5th day I called and follow up with the moneygram. At first they blocked and closed my account. Now they said they cancelled my transaction. Now my money is holding with money gram. They’re a big scammer they use people money. They said the money will return back to your back and you need to wait for 3-10days to process back my money. Horrible service now my money is on hold. Never and no longer would use this moneygram. Don’t use moneygram for those of you to send money to your Country. I’m still waiting for my money to return back to my account.

by Angel

Also ich kann nichts negatives…

Review published ago

Also ich kann nichts negatives berichten. Ich habe schon 3x geld nach Argentinien überwiesen, das erste Mal am Kiosk, dann noch 2x per App. Das alles hat ohne Probleme funktionoiert. Geld war innert Minuten verfügbar, die Transaktion war viel billiger als Western Union. Für mich praktisch und bisher zuverlässig.

by Silvio Herrmann

My only option when sending money…

Review published ago

My only option when sending money abroad. Simple to use and reliable.

by Georgeta Constantinescu

MoneyGram blocked me without warning.

Review published ago

MoneyGram lied to me. They discriminated me because of my deafness. They blocked me from sending money to my deaf husband in Liberia.

by Geraldine Hendricks

My dad tried to send money to me and…

Review published ago

My dad tried to send money to me and they refused. I will never use this way again. I am stuck in a foreign land. They do not care with no explanation as to why they stopped the transfer. They wanted to know my relationship where I live(its none of their business) we both have the same last name. My dad is 87 years old and has many medical problems and he cant walk too much This company (haha bs) do not have the right attitude to send money. I feel they should be shut down. I want everyone to be as one voice. Together we can close their doors. Please dont use this way pay the extra money and use western union its 100% better. I hope this will help the next person send money . Thank you for reading this. Have a wonderful day

by John Brown

Giving one star so I can write the…

Review published ago

Giving one star so I can write the review racist vermin who believe it's a crime to stop friends having to prostitute for food, when confronted and asked if they'd like to formally accuse of anything they put their monkeys to task the biggest exploiters of the poor out there, if I'm not commuting a crime why be treated like a criminal moneygram are racist slime that cooperate with corrupt officials obviously slander is no big deal to the white establishment. Truly the biggest pack of criminal morons on the planet read the reviews here this company has a racist agenda and profiles individuals they are lazy and incompetent probably because they exploit poor countries for cheap labor pay a bit extra in fees don't deal with racist morons.

by Jaimie Sweeney

достала россияская сторона с…

Review published ago

достала россияская сторона с блокировкой переводов- каждый раз одно и тоже. молча блочат и хееееееееееер дозвониться

by лемур кбнв

Do not use this company absolute…

Review published ago

Do not use this company absolute rubbish i tried to send some money to my girlfriend in America and moneygram stopped her from picking the money up i phoned money gram and was told by a very rude women its our company and we can do what we like i hope one day this crap company will close down

by bryan henshall

Moneygram used to be ok. Won’t ever use this service again !!!!

Review published ago

Money gram used to be ok and worked without any problems for the last 4 years I’ve been using it. Other than having to pay a higher transaction fee than others such as western union. The money always seemed to get to the receiver. Until recently. They have lowered their fees and now have declined all 4 of my transactions of which have been to the same person I have always sent to. When trying to send it to someone else so the receiver could receive it, again it got declined. I contacted customer services to which they told me it is nothing to do with me but the receiver and the receiver should contact them. The receiver contacted them and they told him that there was nothing blocking him from collecting the money and that I needed to contact them. Ever since making this transaction late September. I have still up until now not had it returned ever since they had cancelled it. I have called up so many times and have been told it was with the refunds team. The next time I called. I was told that it had been refunded. It absolutely has not been. It has been more than their refunds policy of 10 working days. I wonder if I’ll ever see that money again now. The least money gram could do is update me why my transactions were cancelled and update me why I haven’t been refunded - it really is questioning when a massive company like money gram. Tell you that your money has been refunded when clearly it hasn’t. There is a reason I use this service. I rely on it to support someone that I am unable to do a bank transfer to. Thanks for making my receiver suffer and to be worse off. Such a shame. I will absolutely never use money gram again.

by Mimi
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Compare MoneyGram With Other Money Transfer Companies

MoneyGram Company & Contact Info

Address:- Dallas, Texas, United States
Email:- [email protected]
Phone:- 1-800-955-7777
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