Moneygram Reviews

Rafael's attention was very bad and he was not nice to me .. he did not give me any kind of solution .. he was not empathetic.. 100000% unprofessional .. son malísimos!!

Hi am surinder Rana. Money gram is very very bad service.I hate it .I never saw before like Moneygram bad bad service.Never send money with money gram discusting service.

Appalling service take your money, won’t send it on, won’t refund either!

Stay away !!! I have had so many issues with MoneyGram that this is absolutely the last time i will deal with them. They do not tell you why your payment has been blocked and that has happened so many times. I have to call up the next day to find out that its been blocked. I understand there are money laundering/terrorism issues. All i ask is that since they have my details, give me a frikkin call if they are going to block my payment so that i can resolves it then and there !!!! For the first time, i tried sending money to the States for my mom's birthday online via moneygram. i used to send through WU but Moneygram had lesser fees so i thought id give them a chance. Its been 24 hours since i have bpaid their account but the money is still not ready for pickup. Called up customer service., Guy was a robot reading something from somewhere saying it could take 3-7 days ! Nowhere on there site does it say it will take that long if we were to use online service!!! had it with these lazy incompetent mob. Never again!!

Absolutely disgraceful. I have been using Moneygram for the last year purely because all the details are on my account and it's easier to send that way. It's fine when the transaction all works successfully but if there is anything wrong they do not want to help you and will drag and drag any refund you are due. Firstly if you are in the UK, DO NOT USE THE POST OFFICE TO SEND. They are usually extremely unhelpful if something goes wrong and any refund will take 7-10 whole working days. Even though it is YOUR MONEY that is owed to you. I had sent money via the post office previously and although extremely time consuming, it went through. A week later I went to send money and put my card into the machine, payment went through. Only to be told that there was an error and Moneygram have no record of it whatsoever. The Post Office's policy is that even if you don't cancel it yourself, but Moneygram does, it will still take 7-10 days to go back into your account. There is nothing more they do to speed up that process even though it is through no fault of your own and it is your money. Moneygram will constantly blame the post office and wash their hands off it. I then sent another transaction online as this is my usual method. Again, it went through and took my £3000 but said there was an error and I am not able to do this transaction online or at a post office or on the phone. No further info was available about why this was the case. The money had left my account, my bank said there wasn't anything they could do because they had authorised it. Moneygram customer service is very rude.If you challenge them on anything they become defensive and try to get you off the phone. I am very sure that if any of these useless people had lost money, especially £3000, they would be wanting an explanation and would not be taking it lightly. They are very dismissive and it seems that this happens all the time so they fob you off saying there;s nothing they can do and to wait 72 hours. In this situation, they said they will not be taking the money and therefore it should arrive back into the account. However, in refund situations, it is 7-10 days. Surely any major company would realise that this is unacceptable. The money leaves your account so quickly but to get it back takes several days- this is unfair. I refuse to believe that there is nothing they can do to change this. They just want to keep customer's money to cover their costs and then refund you when they're done. They also don;t make this clear on their website. Even a disclaimer saying "There may be occasions when Moneygram has to cancel your transaction or there is an error. It will take x amount of time to refund you". It's very basic. I would avoid this company at all costs. It is a risk doing a transaction, especially if it is a large amount. My money is now gone and I am flying for my wedding in 3 days. This money was for our wedding and has been taken just like that. Worst people I have ever dealt with.

For bpay transaction, in their website it says upto 24hrs for processing. Waited 2 days and called customer service and they said it's 4 to 5 business days. Flase advertising. Avoid them if you are looking to send or receive money quickly. MoneyGram = rubbish

Very bad service in malaysia

Avoid like the plague. Useless company. Online bank deposit system never works, customer services an absolute joke.

My transfer was cancelled. I was on the phone with them for 30 Minutes and and hat to talk to 3 different agents. They asked my lots of personal questions and finally decided that they "don't feel comfortable" with my transfer. So far, so bad. What really annoys me is that they said they will transfer my money back to me within 5 - 12 business days. When I asked them whether they are serious they said "Have you read our terms and conditions?". So they claim they can send money around the globe within 15 Minutes but according to their terms and conditions can take up to 30 days to give it back to you?! So that's their business case: Decline the transfer of large sums and play with it for 30 days to make money. What a scam!

Terrible, terrible service- my transfer got cancelled, I was not notified about there being any issues After spending over an hour on the phone I was told there was an issue with the reciever's details( funny, I was sending money on a regular basis and there were never any problems- despite that I did check and the details were correct). Called a second time and this time was told there was a problem (they LOVE that word) with the reciever's bank which declined the transfer (???- the person I sent the money to called their bank and confirmed they did not decline any transfers and it was not their doing). Called for the third time and asked to cancel that transfer-was told I have to wait 3 to 10 business days (!) to get MY money back-and no, I cannot get a confirmation of the cancellation, and literally I have to take their word for it... What a shameful , terrible service. And BTW, they still will not refund the fee they charged for the transfer, just the money sent- just a company that should be avoided like the plague...Pity I can't give them -10 stars

"WE APOLOGIZE" and " I AM SORRY" is common reply by customer service, when things go wrong. Be ready for their fees if moneygram is not cashed on time. Getting to speaking with someone in customer service is EXTREMELY difficult if not impossible. MY ADVICE: THINK TWICE BEFORE USING THEIR SERVICES!!!

Horrible expreance sent money to my friend,they asked me all kinds of personal questions and still refused to sent money, will never use them again, would rather do a wire thru the bank no questions asked and better result. Hope they will lose all the customers with review like that....

Moneygram make out the service is quick and easy to use but it wasn't in my case. I was due to receive money. I was told that I only had to give the transaction number and turn up with ID at any Moneygram Post Office. I got to the post office, and had to fill out a form to receive the funds. I waited in a queue. When I finally got served, I was told that I had to upload my ID to the Moneygram website despite having the required ID available to show at the post office. So, after making a special journey, paying for parking, waiting in a queue, I had to go home so I could upload suitable ID to their website. That wasn't straight forward. Also, what do Moneygram do with your personal ID? How long do they store that information? I couldn't find any mention of that on their website!! I then had to return to the post office, pay for parking again, queue up again. Thanks to Moneygram's 'easy, quick service', the best part of my day was wasted. I do not recommend using Moneygram, and will not be using them again.

Do not ever use this company for online money transfer!! Many other reputable choices out here.

Awful service Closed my account, refused to tell me why

Una desgracia. No quiero faltar a los pobres locutorios que tienen que anunciar o trabajar para esta banda de despreciables. Mi opinión espero que le sirva de advertencia para las demás personas que quieran utilizarlos. Mi experiencia es que le dijeron ala persona que me. Enviaba el dinero que lo recogería en 30 a 40 min y cuando voy ala oficina, dada la urgencia que tenia, me dicen que hasta mañana no me lo pueden dar. Por queeee. Si le dijeron ala persona que enviaba que en nada me llegaba. Pues es que en la política de empresa dice que para envíos nacionales es en 24 horas. Por que esto no se lo dicen a los locutorios que no tiene ni idea de esto. Pues nada que me an puesto de muy mal humor. Unos despreciables por no decir otra cosa

Racist company enquiring about your political views over a £120 transaction. Why is this company legally trading ?

Don’t use money gram. Frustrated! I have always used their service through Wal-mart before and never encountered any problem. Quick pick-up after communicating with the receiver. But this time, I opted to use online because I can’t drive due to surgeries and was happy how quick to do it. After 4 days of waiting the transaction to be pick up I called my credit card company and was recommended to call money gram. Only to find out after answering so many questions which money gram called “verifications” and on phone hold, to be told that they’re giving the money back and to resend or redo the transactions...and another shocking it will take 3 days for the money to be credited back to my credit card and more frustrated that the bank is charging me 5% for cash advance and another more 5% to restart the same transaction!!! Begged the money gram to pursue or reinstate. “Unfortunately”, this is the only word they can say...can’t be reinstated...

I was sending money with them for over 5 years, and never had a problem, 2 weeks ago all of a sudden they rejected my transaction "for security reasons, and to protect customer " and they blocked my account without any explanation, all they said use another service. Whatever if they don't want me use their services I can use other companies.

I paid three trips to two MoneyGram locations and they failed to transfer the money to my account in France due to their own mistake yet charged me $7 and I had to do all their work.