MoneyGram Review- Best Way to Transfer Funds Anywhere 2020

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MoneyGram Review by Exchange Rate IQ

Overall rating
8 /10

Is sending money with MoneyGram easy? How much it cost? Is it safer option comparing to other international remittance companies? It is necessary to get the answers of all these questions before started using the services of MoneyGram. Therefore, the experts of ERIQ have reviewed the company and provide you every possible detail in the precise form. The company offer flexible payment option and have more than 350,000 agent locations across the globe.

MoneyGram International Inc. is a US-based money remittance company with its headquarters in Dallas, Texas. It is 2nd largest money transfer company in the world after Western Union. The company helps people to send and receive cash within minutes in over 350,000 agent locations across over 200 countries and territories. It offers both online as well as offline transfers for personal and business purposes. Some of the benefits of using MoneyGram services are:

  • Multiple Transfer Options
  • Variety of Services Offered
  • Multilingual Website
  • Faster Transfers to MoneyGram Plus Users

Review of MoneyGram :

MoneyGram is a global service provider of money transfer and other payment services which are available in 200 countries and territories. The businesses of the company are divided into two categories: Global Funds Transfers and Financial Paper Products. It offers various services other than fund transfers are:

  • Transfer money to mobile wallets
  • Pay bills
  • Make healthcare and child support payments
  • Send money to inmates in federal, state, and county correctional facilities
  • Load prepaid cards
  • Purchase money orders

The company has a minimum transfer limit of USD $1 and one can transfer the maximum amount up to USD $6,000. This is a daily maximum transfer limit, so one cannot send more than $6,000 in a day. Besides this, it offers MoneyGram Plus services to its users, where they will get more benefits including fast transfers, email notifications as well as personalised offers which will reduce the transfer fee.

The customer services of the company are available 24*7, so, users can anytime contact the company regarding transfers and payment related queries. One can also request for MoneyGram refund as it provides 100% refund in 7-10 business days.

MoneyGram is highly secured, so one can use its services worry-free.

On an overall basis, we rate it 8 out of 10 because it has a lower maximum transfer limit, which is a major drawback.

Pricing : How much does MoneyGram cost?

7 /10

MoneyGram Transfer Fee

The company charges $11.00 if you are transferring funds from a bank account and $49.99 if the amount is transferred through debit or credit card. Besides this, it takes approximately 2% of the total amount transferred. In the cash transfers, it has additional charges because it reaches the recipient in minutes after transfer.

MoneyGram Exchange Rate

The company offers mid-market exchange rates to its customers. It applies the standard practice of taking a margin on the exchange rate where mid-market exchange rates may exceed up to 5% occasionally. So, MoneyGram rates are basically lower than many of its competitors.

Any Other Fee:

The company may ask for various fees depending on the country and currency of the recipient as well as sender. You can check all the fees here at MoneyGram Fees calculator.

So, for its pricing policy, we rate it 7 out of 10 because there are many companies which offer lower fees and better exchange rates with no margins of profit.

Transparency: Does MoneyGram have any hidden fees?

10 /10

MoneyGram Hidden Fee

The company is offering highly transparent services and does not charge any hidden fees. The company locks exchange rate once you start the transaction and the same amount will be received by the recipient.

MoneyGram Tracking Details

For tracking the transaction process with MoneyGram, you need to enter the reference number or authorization number as well as your last name after which you will get where your amount has reached. You can track your MoneyGram transfer here.

So, for MoneyGram’s transparency, experts of Exchange Rate IQ have given 10 out of 10.

Transfer Speed: How long does it take to send money through MoneyGram?

7/10

MoneyGram Money Transfer speed depends on the destination country, receiving bank and its working hours. Still, if you are making the transfer through a bank account, then it will approximately 3-5 working days. While if you have transferred funds through a MoneyGram agent location, it will be received by the recipient in minutes (available in working hours only).

It offers fast transactions to MoneyGram Plus holders, but that will also take up to 1 working day.

So, for the transferring speed, we rate it 7 out of 10.

Coverage: How many Countries & Currencies does MoneyGram support?

8/10

The company has an experience of 80 years and about 2500 employees are working for it. MoneyGram is providing sending and receiving money services to 200 countries with more than 350,000 agent locations. One can send money online to over 20 countries through the mobile app, or website using debit or credit card or bank account. In the USA and Canada, users can also send funds through Interac online.

Countries Supported by MoneyGram

Albania Benin Comoros Kosovo Mayotte
Anguilla Bhutan Djibouti Lesotho Nigeria
Aruba Cape Verde Eritrea Malawi Reunion
Gabon Uzbekistan Senegal Suriname Timor-Leste

The company has more than 25,000 agent locations in Africa alone. Besides this, you can also find MoneyGram locations near you here. For using the online services of MoneyGram login here. We rate it 8 out of 10 for its coverage, because there are still many countries which are needed to be covered by the company.

MoneyGram Transfer Process

Send money online or cash pick up with MoneyGram

  1. Go to the MoneyGram website.

  2. You need to log in or sign up for transferring funds and knowing the fees as well as exchange rates.

  3. Enter all the details asked by the company for registering.

  4. Enter the details of the bank account.

  5. Enter the recipient’s details.

  6. Enter the amount by selecting the currency of your and beneficiary.

  7. Re-check all the details and send the funds.

  8. Track the transfers at your dashboard anytime anywhere.

User experience of MoneyGram

7/10

MoneyGram is a highly user-oriented website where you just need to register to transfer your funds either through a bank account, debit card, credit card or cash pickup. It is offering services worldwide with the help of its transfer agents and collaborating with multiple banks. At the same time, the website is available in multiple languages so that users can get the information in their languages. Some of the positive and negative aspects of Money Gram are:

Positive:

  • Easy cash pickups across the globe.
  • Flexible transfers which can be received in a bank account, mobile wallets or cash
  • Best option for urgent transfers through cash pickup

Negative:

  • Lower maximum transfer limit
  • High fees on the currency exchange rate
  • Only debit card, credit card and cash transfer options available for the users outside US and Canada.

MoneyGram Customer Service:

The company is offering 24*7 customer assistance and you can call them at the following numbers:

MoneyGram Phone Number

General Questions: 1-800-666-3947

About a Transaction: 1-800-922-7146

Report Fraud: 1-800-926-9400

You can also fill MoneyGram online form here to get a call back from the company.

MoneyGram Mobile Apps

The company is offering its mobile apps so that one can transfer funds whenever they want no matters where they are. You can download these apps here:

  1. MoneyGram Android App
  2. MoneyGram iOS App

MoneyGram Refer a Friend

The company provides cash benefits if you share a unique link provided by the company to your friends and they make the first payment with a minimum amount of $50.

MoneyGram Promo Codes

The company provides its promo codes to users by notifications, email or SMS. They can use these promo codes to get discount on the transfer fee.

The company has also provided FAQs for the general customer questions, besides this, it has been providing worldwide services for businesses or personal transfers. So, on overall user experience, we rate it 7 out of 10. So, for starting the services of MoneyGram sign up here.

Security : Is MoneyGram Safe?

10/10

So, your first question before using the services of MoneyGram would be, is it safe? Then you will be happy to know that the company is subject to a wide range of laws and regulations across the world.

  • The company is licensed in all the 50 states, the District of Columbia, Puerto Rico, the US Virgin Islands and Guam.
  • In the UK, it is licensed as an Authorized Payment Institution under the European Union Payment Services Directive.
  • Many other jurisdictions also provided the license to MoneyGram to work in various countries.

So, the company is highly secured and has become the second largest fund transfer provider in the world with its best services. Hence we rate it 10 out of 10 under the security head.

Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card

Pay Out Options

Bank
Cash
Home Delivery

Service Mode

 Online
 At Branch

Exchange Rate Type

Fixed
Indicative

MoneyGram FAQ's

Can I send money through mobile phone or apps of MoneyGram?

No. MoneyGram does not offer its mobile applications, so, you cannot send money through mobile. You need a web browser to send money through it.
Discuss this question

Can I cancel money transfer from MoneyGram?

Yes. You can cancel the transfers take place at MoneyGram if the amount has not been picked up by the recipient from an agent or from the bank account.
Discuss this question

What are the multiple transfer options available in MoneyGram?

You can send money on MoneyGram through a bank account, online transfer, cash transfer, and agent transfer.
Discuss this question

Alternatives to MoneyGram

MoneyGram User Reviews and Ratings

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Nur für Leute mit starken Nerven

Review published ago

Nach einigen Transfers die funktioniert haben wurden unvermittelt 3 Transfers nicht ausgeführt ohne Mitteilung. Der Empfänger erhielt als Antwort der Absender müsse sich bei MoneyGram melden. Auf meine schriftlichen Anfragen wurde ich immer wieder an eine Amerikanische Telefonnummer verwiesen. Auf meinen Einwand ich würde nur ungenügend Englisch sprechen wurde nicht eingegangen. Eine Stornierung und Rücküberweisung auf meine Kreditkarte war nicht möglich. Nach vielen Mails und einigen Telefonanrufen wurde mir das Geld 7 Monate später zurück-erstattet nach einem 1-stündigem Gespräch mittels Dolmetscher. Praktisch nicht vorhandener Kundenservice und wenn ja kompliziert und nicht hilfreich.

by Walter Hasler

Nur für Leute mit starken Nerven

Review published ago

Nach einigen Transfers die funktioniert haben wurden unvermittelt 3 Transfers nicht ausgeführt ohne Mitteilung. Der Empfänger erhielt als Antwort der Absender müsse sich bei MoneyGram melden. Auf meine schriftlichen Anfragen wurde ich immer wieder an eine Amerikanische Telefonnummer verwiesen. Auf meinen Einwand ich würde nur ungenügend Englisch sprechen wurde nicht eingegangen. Eine Stornierung und Rücküberweisung auf meine Kreditkarte war nicht möglich. Nach vielen Mails und einigen Telefonanrufen wurde mir das Geld 7 Monate später zurück-erstattet nach einem 1-stündigem Gespräch mittels Dolmetscher. Praktisch nicht vorhandener Kundenservice und wenn ja kompliziert und nicht hilfreich.

by Walter Hasler

Horrible company!

Review published ago

Horrible company! Horrible website! Horrible customer service! Worst company to use… My MoneyGram online access has been closed after I upload my driver lic and sent debit card information. Redicules! Horrible company! Stay away. Don't recommend.

by Max Maximov

Horrible company!

Review published ago

Horrible company! Horrible website! Horrible customer service! Worst company to use… My MoneyGram online access has been closed after I upload my driver lic and sent debit card information. Redicules! Horrible company! Stay away. Don't recommend.

by Max Maximov

Sehr schlecht MoneyGram..... respektlos

Review published ago

Sehr schlecht respektlos ich warte schon seit 6 Tagen auf meine Rückerstattung aber die sagen mir jedes Mal die gleiche Mitteilung 3-10 Tage das kann doch nicht sein das ist Unterschlagung meines Geldes und Betrug damit machen die Geld mit dem tagen unfassbar das die so sind MoneyGram respektlos..... western union schickt es sofort zurück und hält das Geld nicht ein .... ich warte immer noch auf meine 603,99€ die bis heute nicht abgekommen sind !!!!!! Bin regelrecht sauer 😡

by Deniz idris Cabas

Sehr schlecht MoneyGram..... respektlos

Review published ago

Sehr schlecht respektlos ich warte schon seit 6 Tagen auf meine Rückerstattung aber die sagen mir jedes Mal die gleiche Mitteilung 3-10 Tage das kann doch nicht sein das ist Unterschlagung meines Geldes und Betrug damit machen die Geld mit dem tagen unfassbar das die so sind MoneyGram respektlos..... western union schickt es sofort zurück und hält das Geld nicht ein .... ich warte immer noch auf meine 603,99€ die bis heute nicht abgekommen sind !!!!!! Bin regelrecht sauer 😡

by Deniz idris Cabas

Это аферисты и мошенники!!!!!

Review published ago

Не могу получить свои деньги,никто ничего не поясняет,72 часа не мог дозвониться,индусы там какие то отвечают,с лини на линию переключают. Перевод заблокирован,для чего тогда принимали платёж???? Знали о том что заблокируют и принимали? Идиоты или умышленно?? Специально замораживают деньги,скоре всего. Забрать деньги отправитель не может, допросы устраивают,негодяи,руки прочь от этих мошенников. Управы на них не найти, что самое страшное. Я в этих деньгах нуждаюсь срочно,вы там думаете от нечего делать люди обращаються к таким переводам с такими процентами?????!!!!!????? Отправитель меня клянет уже,заколебался ездить туда ,откуда отправил,то одно выдумывают,то другое,то ждите,то комп завис,то говорят мне с паспортом идти и получить,а в эту же минуту мне сообщение приходит,что платёж отправлен получателю назад!!!!! Шарашкина контора,аферисты, шаромыги и проходимцы,заклинаю всех,кто читает по русски ,держитесь от них чем можно дальше, и предостерегайте знакомых и родственников. Может поможет информация многим людям сберечь деньги,время и здоровье. Всем добра

by Азамат Юлаев

Это аферисты и мошенники!!!!!

Review published ago

Не могу получить свои деньги,никто ничего не поясняет,72 часа не мог дозвониться,индусы там какие то отвечают,с лини на линию переключают. Перевод заблокирован,для чего тогда принимали платёж???? Знали о том что заблокируют и принимали? Идиоты или умышленно?? Специально замораживают деньги,скоре всего. Забрать деньги отправитель не может, допросы устраивают,негодяи,руки прочь от этих мошенников. Управы на них не найти, что самое страшное. Я в этих деньгах нуждаюсь срочно,вы там думаете от нечего делать люди обращаються к таким переводам с такими процентами?????!!!!!????? Отправитель меня клянет уже,заколебался ездить туда ,откуда отправил,то одно выдумывают,то другое,то ждите,то комп завис,то говорят мне с паспортом идти и получить,а в эту же минуту мне сообщение приходит,что платёж отправлен получателю назад!!!!! Шарашкина контора,аферисты, шаромыги и проходимцы,заклинаю всех,кто читает по русски ,держитесь от них чем можно дальше, и предостерегайте знакомых и родственников. Может поможет информация многим людям сберечь деньги,время и здоровье. Всем добра

by Азамат Юлаев

Time to sue these jerks

Review published ago

I have been going back and forth with money gram since Wednesday this week 1/29/2020. They have messed with the wrong momma bear. I had gotten a tax refund advance through TurboTax and due to that you only have an online card number. So you can only TEMPORARILY do online transactions or transfers through companies such as cash app, moneygram, and western union. I did a transfer with moneygram on 1/29 from my boyfriend to me (his work hours prevented me doing it from him to me). Anyway the account setup went fine. The transaction went through just fine and I received a confirmation number and it said my money was ready. I drove to the local Walmart to pick up. Provided name, confirmation number and my ID. The lady then informed me something was wrong. I called and no one could provide me with any information. But yet the money was gone from my bank. They are telling me it’s impossible to refund my money back immediately due to them not being a merchant. They won’t speak to me, only my boyfriend due to their legal terms and it being his account despite the fact he’s given them permission to speak to me. And if I tell him what to say or ask they get very rude. Even supervisors are rude and hateful. They insist that they don’t have the money that it’s been refunded but no email was sent as promised. They refuse to provide a confirmation number for the refund. So my bank cant do anything until the transaction officially posts. It’s still in pending status as of today 2/1/2020. Once it posts they will begin the dispute process and are doing more on their end to look into their scammy process. I am also leaving reviews anywhere and everywhere. And also filing with my local news station for their investigation process where they air scams on national tv. Also I am filing with the better business bureau. I have now had to take out a loan for the money that was already a loan technically. I have been put in a horrible situation being a mother of 3 children and living on my own. I know many others have been placed in a horrible situation as well. So I am going to update this when something changes and also provide an email for others to reach out to me as I’ve informed them that I am going to be contacting a lawyer. So please if this has happened to you as well please reach out to me and give me the details of your case. If enough of us band together we can sue them for our money, our fees plus pain and suffering! [email protected] . Com (not spaces).

by Katelin Benner

Horrible service ever

Review published ago

Horrible service ever. Two days they checked my information and eventually canceled the transaction. I called the customer service three times, I waited 20-30 minutes for each call and all the agents were in a terrible accent. I could hardly understand what they were saying. Stay away. Don't recommend.

by RM

They do not have 24 hour fraud alert…

Review published ago

They do not have 24 hour fraud alert service.

by Robin Awal

After careful review

Review published ago

After careful review, your profile is closed and transaction declined.

by Aas Asdew

They are horrible

Review published ago

They are horrible. First cancelled my transaction, then blocked the account, and refused to help in resolving the issue. Do not use them!!

by Misha Shvartsman

Money gram is the worst company to use…

Review published ago

Money gram is the worst company to use for money transfers. I was receiving money from my mother who lives in another state and while the transfer was completed on her end saying ‘ready for pick up ‘ I had nothing but trouble and run around at two different money gram locations in Bakersfield,California. I had to call customer service twice and they weren’t any help at all! This company is bad business

by Crystal Agcaoili

Moneygram negligence cost me $2,000.0

Review published ago

I sent money through Moneygram last Seot 2019. To guarantee that my transaction will be OK, I used my Fiancee’s name as the recipient. The next day, I found out Moneygram paid it to a fake Receiver, NOT my Fiancée, Roselle L. When I called Moneygram, a rep told me it will take 90 days to investigate.?When I called for follow a rep I talked too seemed accommodating, but a Supervisor he checked with disapproved my reimbursement. Moneygram knows they made a mistake paying the money to a fake recipient. They don’t want to reimburse me for their gross negligence in paying to the wrong receiver

by Virgil Payawal

Mit der Begründung mich zu schützen

Review published ago

Mit der Begründung mich zu schützen, hat Moneygramm mein Account geblockt..nicht empfehlenswert..unseriöse Geldtransferdienstleistung

by Star Lotus

Schwache Leistung

Review published ago

Unglaublich schwache Leistung.Das Geld aus unbekannten Gründen blockiert, würde jeden abraten davon.

by Simon

I bought a money gram

Review published ago

I bought a money gram, and made a mistake filling it out. They dont replace it at the location I bought it, they gave me false info how to get a replacement money order. After 3 weeks I still dont have a replacement, Agents are ignorant at their locations and also over the phone. DONT USE THEM! If there is any tiny problem they are unable to solve it! Complete disaster.

by csubakka1204

DO NOT USE THIS SERVICE

Review published ago

DO NOT USE THIS SERVICE. I REPEAT, DO NOT USE THIS SERVICE. The WORST money transfer I've had in my life. Blocked receiver from getting the money and stopped the sender from recovering it. A sea of trouble, calls, and fake exchange places that moneygram supports but which don't actually have money. It's a literal scam. Do not believe what they promise you.

by Sebastian Trelles

Moneygram sucks

Review published ago

Moneygram sucks! Don't use it!

by susie someone

Failing company trying to scam??

Review published ago

From experiencing issues with them for over well a month calling them multiple times and even showing up to the Moneygram location with my receipt in hand and a customer service agent on the phone they still did not pay me back, even if it is a couple of hundred of dollars, it is still my money! I gave them all the information they could possibly need, then when that did not work I tried to fill out their refund request form on their website, funnily enough, when I put the Moneygram location zip code it did not work but for my home zip it did. So there again I call them (end of December) and show up again at a Moneygram location, providing them all the information requested. The agent on the phone finally tells me that they will escalate it and that I should receive an E-mail shortly with the next steps. It has been well over a week I should have received it. From reading nearly all other reviews, Moneygram is giving me the appearance of a failing company who is using their policy agreements to simply hold the money in their coffers. Terrible support, I called them today and when I was explaining the agent hung up on me!!!! I would give 0 stars was it a possibility.

by Winderax Gaming & Technology

Horrible money transfer

Review published ago

Horrible money transfer. I will never use it again. They cancelled my money after it had a status "Ready to pick up". They said it was security reasons, but they could not answer which security reason. Now I am waiting for refund, if I do not recieved my refund in one week, I will sue them!!!

by Nurzat Rakhmanberdieva

I don't think they are Scammers

Review published ago

I don't think they are Scammers, just glitchy system and bad algorithms for possible fraud screening . I had 5 smooth transactions on a period of 3 months and suddenly a canceled transaction without any explanation .The stinky part is that they canceled after they took my money form account and canceled to deliver on the receiver side.I'll update the time line for refund.Still is not fair to keep the money so long , I am not a share holder on MG :-)

by simona

buggy system

Review published ago

buggy system, never trust them, login doesn't work with absolute correct password

by Abdulla Tuychiev
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Compare MoneyGram With Other Money Transfer Companies

MoneyGram Company & Contact Info

Address:- Dallas, Texas, United States
Email:- [email protected]
Phone:- 1-800-955-7777
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