Everyone one out there should avoid using MoneyGram service like a plague! Who ever set this business up is a big time fraudster! If you have an emergency to send money abroad either your families or friends, under No circumstances should you use the MoneyGram service. Last week, on the 13th of November 2018, I initiated an online money transfer to my sister and mother who were on holidays in Dubai to assist them with urgent personal needs and medical bill for my mother. After completing the transfer, I received an automated email advising that the money was ready for pickup at any location in Dubai. My sister visited the nearest agent to their hotel, when presented the information to enable her to collect the cash, the agent told her that the money was held by Moneygram in the UK, and she should ask me to call the London contact centre, which I did. To my surprise, I being tossed around after speaking to at least 8 different agents. At one point, they hanged up the phone on me! When I finally got through, I was connected to a guy who claimed to be in the security department, he sounded very fake and kept asking me all the information I already uploaded as a form of identification on MoneyGram website, which to me was odd! Despite, the oddities, I provided all the information all over again, because I needed to get money across urgently especially for mother’s need. He then told me that because I was calling from a withheld number, I have to use my personal mobile phone to call their line, but I told it was going to cost me a lot to use my mobile line, and he offered to call me back, but I did not receive any callback! Right now I am still waiting for MoneyGram to refund my money, my conclusion is that Moneygram is fraudulent withholding people’s money and using to trade at the customer expenses. Denying both the sender and receiver the benefit on the funds that is due to them. Moneygram is systematically withholding people’s money and refusing to pay to the receiver, and if it is a matter of like and death, then be sure that the help will never get to the beneficiary until it rather too late, which is very sad indeed! As at today the 20th of November 2018, Moneygram haven’t returned my money into my account, and my family was put under undue hardship as a result the money I wired not being released!
I have escalated my complaint to the UK financial Ombudsman Service, as well as the Financial Conduct Authority (FCA) to look into this matter.