MoneyGram Review- Best Way to Transfer Funds Anywhere 2019

All the useful information that you need to know before sending money with MoneyGram!

1 stars based on 400 reviews

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Overview

MoneyGram International Inc. is a US-based money remittance company with its headquarters in Dallas, Texas. It is 2nd largest money transfer company in the world after Western Union. The company helps people to send and receive cash within minutes in over 350,000 agent locations across over 200 countries and territories. It offers both online as well as offline transfers for personal and business purposes. Some of the benefits of using MoneyGram services are:

  • Multiple Transfer Options
  • Variety of Services Offered
  • Multilingual Website
  • Faster Transfers to MoneyGram Plus Users

Exchange Rate IQ’s Review of MoneyGram

Overall rating
8 /10

MoneyGram is a global service provider of money transfer and other payment services which are available in 200 countries and territories. The businesses of the company are divided into two categories: Global Funds Transfers and Financial Paper Products. It offers various services other than fund transfers are:

  • Transfer money to mobile wallets
  • Pay bills
  • Make healthcare and child support payments
  • Send money to inmates in federal, state, and county correctional facilities
  • Load prepaid cards
  • Purchase money orders

The company has a minimum transfer limit of USD $1 and one can transfer the maximum amount up to USD $6,000. This is a daily maximum transfer limit, so one cannot send more than $6,000 in a day. Besides this, it offers MoneyGram Plus services to its users, where they will get more benefits including fast transfers, email notifications as well as personalised offers which will reduce the transfer fee.

The customer services of the company are available 24*7, so, users can anytime contact the company regarding transfers and payment related queries. One can also request for MoneyGram refund as it provides 100% refund in 7-10 business days.

MoneyGram is highly secured, so one can use its services worry-free.

On an overall basis, we rate it 8 out of 10 because it has a lower maximum transfer limit, which is a major drawback.

Pricing : How much does MoneyGram cost?

7 /10

MoneyGram Transfer Fee

The company charges $11.00 if you are transferring funds from a bank account and $49.99 if the amount is transferred through debit or credit card. Besides this, it takes approximately 2% of the total amount transferred. In the cash transfers, it has additional charges because it reaches the recipient in minutes after transfer.

MoneyGram Exchange Rate

The company offers mid-market exchange rates to its customers. It applies the standard practice of taking a margin on the exchange rate where mid-market exchange rates may exceed up to 5% occasionally. So, MoneyGram rates are basically lower than many of its competitors.

Any Other Fee:

The company may ask for various fees depending on the country and currency of the recipient as well as sender. You can check all the fees here at MoneyGram Fees calculator.

So, for its pricing policy, we rate it 7 out of 10 because there are many companies which offer lower fees and better exchange rates with no margins of profit.

Transparency: Does MoneyGram have any hidden fees?

10 /10

MoneyGram Hidden Fee

The company is offering highly transparent services and does not charge any hidden fees. The company locks exchange rate once you start the transaction and the same amount will be received by the recipient.

MoneyGram Tracking Details

For tracking the transaction process with MoneyGram, you need to enter the reference number or authorization number as well as your last name after which you will get where your amount has reached. You can track your MoneyGram transfer here.

So, for MoneyGram’s transparency, experts of Exchange Rate IQ have given 10 out of 10.

Transfer Speed: How long does it take to send money through MoneyGram?

7/10

MoneyGram Money Transfer speed depends on the destination country, receiving bank and its working hours. Still, if you are making the transfer through a bank account, then it will approximately 3-5 working days. While if you have transferred funds through a MoneyGram agent location, it will be received by the recipient in minutes (available in working hours only).

It offers fast transactions to MoneyGram Plus holders, but that will also take up to 1 working day.

So, for the transferring speed, we rate it 7 out of 10.

Security : Is MoneyGram Safe?

10/10

So, your first question before using the services of MoneyGram would be, is it safe? Then you will be happy to know that the company is subject to a wide range of laws and regulations across the world.

  • The company is licensed in all the 50 states, the District of Columbia, Puerto Rico, the US Virgin Islands and Guam.
  • In the UK, it is licensed as an Authorized Payment Institution under the European Union Payment Services Directive.
  • Many other jurisdictions also provided the license to MoneyGram to work in various countries.

So, the company is highly secured and has become the second largest fund transfer provider in the world with its best services. Hence we rate it 10 out of 10 under the security head.

User experience of MoneyGram

7/10

MoneyGram is a highly user-oriented website where you just need to register to transfer your funds either through a bank account, debit card, credit card or cash pickup. It is offering services worldwide with the help of its transfer agents and collaborating with multiple banks. At the same time, the website is available in multiple languages so that users can get the information in their languages. Some of the positive and negative aspects of Money Gram are:

Positive:

  • Easy cash pickups across the globe.
  • Flexible transfers which can be received in a bank account, mobile wallets or cash
  • Best option for urgent transfers through cash pickup

Negative:

  • Lower maximum transfer limit
  • High fees on the currency exchange rate
  • Only debit card, credit card and cash transfer options available for the users outside US and Canada.

MoneyGram Customer Service:

The company is offering 24*7 customer assistance and you can call them at the following numbers:

MoneyGram Phone Number

General Questions: 1-800-666-3947

About a Transaction: 1-800-922-7146

Report Fraud: 1-800-926-9400

You can also fill MoneyGram online form here to get a call back from the company.

MoneyGram Mobile Apps

The company is offering its mobile apps so that one can transfer funds whenever they want no matters where they are. You can download these apps here:

  1. MoneyGram Android App
  2. MoneyGram iOS App

MoneyGram Refer a Friend

The company provides cash benefits if you share a unique link provided by the company to your friends and they make the first payment with a minimum amount of $50.

MoneyGram Promo Codes

The company provides its promo codes to users by notifications, email or SMS. They can use these promo codes to get discount on the transfer fee.

The company has also provided FAQs for the general customer questions, besides this, it has been providing worldwide services for businesses or personal transfers. So, on overall user experience, we rate it 7 out of 10. So, for starting the services of MoneyGram sign up here.

Coverage: How many Countries & Currencies does MoneyGram support?

8/10

The company has an experience of 80 years and about 2500 employees are working for it. MoneyGram is providing sending and receiving money services to 200 countries with more than 350,000 agent locations. One can send money online to over 20 countries through the mobile app, or website using debit or credit card or bank account. In the USA and Canada, users can also send funds through Interac online. Some of the countries supported by MoneyGram are:

Albania Benin Comoros Kosovo Mayotte
Anguilla Bhutan Djibouti Lesotho Nigeria
Aruba Cape Verde Eritrea Malawi Reunion
Gabon Uzbekistan Senegal Suriname Timor-Leste

The company has more than 25,000 agent locations in Africa alone. Besides this, you can also find MoneyGram locations near you here. For using the online services of MoneyGram login here. We rate it 8 out of 10 for its coverage, because there are still many countries which are needed to be covered by the company.

MoneyGram User Reviews and Ratings

reviews powered by trustpilot

Run for the hills!!

Review published ago

Run for the hills!!! I don't know how this business is still operating... No way of completing a transaction online. Bait and switch to charge extra fees at store locations. Time for someone to plug the gap in this market and solve this basic issue for consumers.

by Igor Babovic

Run for the hills!!

Review published ago

Run for the hills!!! I don't know how this business is still operating... No way of completing a transaction online. Bait and switch to charge extra fees at store locations. Time for someone to plug the gap in this market and solve this basic issue for consumers.

by Igor Babovic

Criminal organization !!!

Review published ago

Criminal organization !!! Dear users if you want that your money come safe to receiver hands use other service. I sent money from Bosnia to my friend in Germany and when he came to pick up money gues what, no money. Someone else is intruduce like my friend and pick up money. That means this is a criminal organization and they work with other thiefs. So if you want to not be cheated use other service. This is CRIMINAL ORGANIZATION !!!

by Elmedin Mahmutovic

Criminal organization !!!

Review published ago

Criminal organization !!! Dear users if you want that your money come safe to receiver hands use other service. I sent money from Bosnia to my friend in Germany and when he came to pick up money gues what, no money. Someone else is intruduce like my friend and pick up money. That means this is a criminal organization and they work with other thiefs. So if you want to not be cheated use other service. This is CRIMINAL ORGANIZATION !!!

by Elmedin Mahmutovic

Money Gram Sucks!

Review published ago

Money Gram is horrible. I recommend using any other service, but them. A refund of your own money takes up to 10 days. All, I asked was to add an additional receiver to a transfer that I sent. Never Again!!!

by Carrie Martin

Money Gram Sucks!

Review published ago

Money Gram is horrible. I recommend using any other service, but them. A refund of your own money takes up to 10 days. All, I asked was to add an additional receiver to a transfer that I sent. Never Again!!!

by Carrie Martin

Terrible I send money to my wife and…

Review published ago

Terrible I send money to my wife and kids out of the United States and I'm a citizen. They always questioned whether you known the person ,well on my last attempt to send money I was decline then called money gram and spoke to a person with terrible English and I ask him if he was mexican Because I do speak spanish , after that I've been block from sending money MONEYGRAM YOU'RE DISCRIMINATING DO TO POOR COMUNICATIONS ON YOUR SIDE AND POOR LUCK OF TRAINING.

by Andrew Fleck

Terrible I send money to my wife and…

Review published ago

Terrible I send money to my wife and kids out of the United States and I'm a citizen. They always questioned whether you known the person ,well on my last attempt to send money I was decline then called money gram and spoke to a person with terrible English and I ask him if he was mexican Because I do speak spanish , after that I've been block from sending money MONEYGRAM YOU'RE DISCRIMINATING DO TO POOR COMUNICATIONS ON YOUR SIDE AND POOR LUCK OF TRAINING.

by Andrew Fleck

Se potessi valutare a 0 stelle lo farei…

Review published ago

Se potessi valutare a 0 stelle lo farei volentieri. Pessimo servizio. Transazione (online) bloccata da 2 giorni. Ieri mi hanno chiamata e mi hanno fatto mille domande. Oggi ho richiamato e mi hanno detto che l'operazione era sbloccata. FALSO. Hanno fatto altre mille domande a mia nipote con la promessa di fare domani. Peccato però che i soldi servono per alimenti. Call center ineficiente, in inglese quasi incomprensibile. Tempo di attesa per l'interprete abbastanza lunghi. Impossibile annullare l'operazione. Un incubo. AL numero verde dicono di rivolgersi all'agenzia più vicina. Peccato che in Posta non trovano la transazione

by Yunia Montero

Cancelled Account for No Reason

Review published ago

After using them occasionally for a year or so, they suddenly cancelled my transfer and told me I could no longer use their service again. They basically accused me of some type of wrong doing without any investigation. What an insult. Had to scrabble to send the money some other way. Luckily I got a refund fairly quickly. They originally told me it could take 10 days to get it.

by Dave

Very bad service.

Review published ago

Very bad service.

by Abbas Poonawala

Too bad one cannot give 0 stars.

Review published ago

Too bad one cannot give 0 stars. Completely incompetent people and system. First, the account got confirmed. Then, the money transfer was confirmed. The money was taken from the credit card. Then, out of nowhere, the transfer was canceled. With no explanation or anything else. Then, the payment will be transferred back to me in 3-10 days. Which is a huge variation in the amount of time it takes to transfer back the money they pretty much stole at this point. When asked for the explanation, they come up with some security issues and that I will never be able to use their s****y service again. Well, thank god for that, cause the only reason I'd use it again is if I got dementia. Not to offend any people with dementia but you gotta be sick to use that kind of certain again. Best of luck.

by Andrew Ben

They closed my online account without…

Review published ago

They closed my online account without any reason. it was very bad experience with money gram. now I will find out to another way to send money overseas. I will not recommend to anyone.

by Singh

This is the place to lose your money...

Review published ago

Horrible if you want to lose your money this is the place. There agents not only do not speak english but are lost. Avoid at all cost....

by Wally Schirra

MoneyGram is crap!

Review published ago

Do they get off on denying transfers? They deny but still take the money from the account? Do they make money off that? I mean, what the eff?!

by Kimberly Jones

Leider schlechte Erfahrung

Review published ago

Leider schlechte Erfahrung. Wurde ausgefragt, wie ein polizeiliches Verhör. Dann wurde Transaktion genehmigt und mein Geld eingezogen. Plötzlich Fehlermeldung, Zahlung wird nicht akzeptiert. Daraufhin wird behauptet der Empfänger hätte in der Vergangenheit für Probleme gesorgt, hatte aber nie Moneygram benutzt. Geld ist weg, wird wohl zurückkommen, aber wann und wie keine Infos, mein Account wurde auch gelöscht.

by NILS

Money gram is a big time fraud

Review published ago

Money gram is a big time fraud. I sent $500 to a friend in China, I was told it has been sent at the local money gram office I went. Later in the day I received a call from my friend that no money was sent to him then I went back to the branch I deposited the the money and I was told to fill a form which I did. Now I’m begging for refund and I was simply told the money is on hold in Chinese Moneygram. This guys needs to be arrested, they’re nothing but criminals.

by 123goodman

My account was closed without reason…

Review published ago

My account was closed without reason and support couldn't unlock it. From now I will give my businesses to Western Union.

by Pavlo

Money gram closed my account what…

Review published ago

Money gram closed my account what company goes of like this for nothing and does not explain the reason totally wrong, I would advise anyone not to use them, I don't know if I will get my money back what I sent??? 😭

by Simon

Wenn ich das so lese

Review published ago

Wenn ich das so lese, bin ich froh, dass die mich gesperrt haben, warum auch immer. Habe mich wirklich geärgert, mit welcher Arroganz die auftreten, aber es zeigt sich, dass es eine hohle Nuss ist

by Gert Kafka

The worst money transfer company in existence

Review published ago

I wish I had read the reviews before sending money via MoneyGram. They now have my £200 which I have to wait 2-10 days to get refunded. The money was taken from my account and when I queried where it was they told me my bank had blocked the payment and I needed to contact my bank. I spoke to my bank and was told the money was paid out, they provided me with the sort code and account number the money was paid into. I then called MoneyGram again and was told there was an error in the transaction and I will have to wait 2-3 working days to be refunded. I then asked to speak to the manager, ‘Evie’ and was then told with no apologies that I will have to wait 2-10 working days. Avoid if you do not want to lose your money and add stress to your day. Poor everything! I will now be making a complaint to the financial ombudsman.

by Dee Mack23

Transparenz für den Endkunden schaffen.

Review published ago

Was genau soll MoneyGram tun, Geld für eine hohe Gebühr an eine andere Person transferieren. Auch ist das Risiko gering, da man meist bar einzahlt, oder durch die Kreditkarte direkt belastet wird. Natürlich wäre es schön, wenn dabei geltende Gesetze nicht verletzt werden. Aber auf Verdacht gesperrt werden, weil sich der Geld-Versender nicht wohl fühlt, ist Diskriminierung. Auch aus welchem Verdacht heraus? Erste/ zweite Geldsendung OK, dritte darf nicht raus??

by Jürgen Zwilling

Habe den Service 11 mal genutzt da war…

Review published ago

Habe den Service 11 mal genutzt da war alles gut beim 12 mal wurde das Geld nicht ausgezahlt als ich nachgefragt habe wurde mir sehr unfreundlich gesagt das es mein Problem wäre nach 4 Wochen wurde mir das Geld zurück gezahlt

by Heiko Gaida

I was sending money to Gambia to my…

Review published ago

I was sending money to Gambia to my wife for what seemed a short time sent £80 on Saturday to Gambia using there APP me wife rang to say that she was not able to getc it is rang moneygram to be told I can no longer use there app or the post office in was banned for life after having a barny with one of there people and was told it will take 13 days for my money now I have been Blocked from sending money to Gambia all together

by William Perry
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MoneyGram Transfer Process

Step-By-Step Guide to Transfer Funds through MoneyGram

  1. Go to the MoneyGram website.

  2. You need to log in or sign up for transferring funds and knowing the fees as well as exchange rates.

  3. Enter all the details asked by the company for registering.

  4. Enter the details of the bank account.

  5. Enter the recipient’s details.

  6. Enter the amount by selecting the currency of your and beneficiary.

  7. Re-check all the details and send the funds.

Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card

Pay Out Options

Bank
Cash
Home Delivery

Service Mode

 Online
 At Branch

Exchange Rate Type

Fixed
Indicative