Reviews of Moneygram Money Transfer Company

People's do not use this company to transfer money. It is not safe. This company told me no one can touch my money without a reference number. Bulshit!!! Recipients can access your money without a reference number. Odesláno z iPhonu

Ich habe eine Zahlung aus dem Ausland für den Bargeldbezug in Schweizer Franken (CHF) über MoneyGram erhalten. Nun wollte ich das Geld in einer der auf der Webseite aufgelisteten Vertriebsstellen abholen, wovon es in meiner unmittelbaren Umgebung so einige gibt, jedoch war das nicht möglich, weil diese keine Auszahlungen durchführen, sondern nur Einzahlungen entgegen nehmen. In der Schweiz gibt es wohl viel mehr Ein- als Auszahlungsstellen. Habe dann bei der Hotline angerufen, die mir dann die Adresse einer Auszahlungsstelle genannt haben. Diese scheint es wohl leider nur in größeren Städten zu geben und die nächste für mich war in Zürich, ca. 30-45min Autofahrt für mich. Als ich hingefahren bin und endlich einen Parkplatz gefunden hatte, bin ich ein paar Mal die Adresse abgelaufen, aber die Vertriebsstelle gab es nicht mehr, nur einen dubiosen Friseur. Dann erneut Hotline kontaktiert, denen das mitgeteilt, was die sich im System notiert haben. Das zeigt für mich schon, da ist keinerlei Qualitätskontrolle oder Sicherheit über die Verkaufsstellen. Danach zwei weitere Adressen von der Hotline erhalten. Die erste hat auch keine Auszahlungen durchgeführt, die zweite dann zum Glück schon, jedoch nur zu bestimmten Öffnungszeiten die von den Angaben abweichen. Jedenfalls musste ich drei Mal nach Zürich fahren, bis ich das Geld dann hatte. Ich dachte schon ich sehe das Geld nicht mehr wieder. Die Auszahlungsstandorte sind die hinterletzten Spelunken. Kennt ihr die Läden wo sich draußen immer irgendwelche dubiose Gestalten vor dem Eingang tummeln? Da wo man nachts nicht alleine langgehen möchte.. Genau solche Läden waren das, wirklich nicht vertrauenserweckend für Geldzahlungen. In den Läden als auch an der Hotline habe ich auch nur kaum Deutsch sprechende Mitarbeiter gehabt. Zum Glück habe ich mein Geld erhalten, aber noch einmal werde ich MoneyGram nicht benutzen und definitiv nicht weiterempfehlen.

They done it again. Now sent from UBA bank in Ghana. Again it was rejected because the person who wanted to collect had an old type passport (valid untill 2019). They had to walk back home again as they did not have money for transportation. Far distance to walk. Moneygram should be closed down. In the Netherlands they already did (some 200+ agencies at post offices cancelled the contract with Moneygram leaving only the head office and one or two others open in the whole country) This is not a service. Its a waste of time and resouces.

POOR SERVICE AND A VERIFICATION SYSTEM THAT IS NOT FIT FOR PURPOSE. FAILED TRANSACTIONS, RETURNED FUNDS LEAVING BOTH THE SENDER AND RECIPIENT FRUSTRATED. NO VALID REASON AS TO WHY TRANSACTIONS WERE REJECTED EVEN AFTER NUMEROUS CHECKS AND HAVING TO VERIFY THE SAME INFORMATION EACH TIME WITH SEVERAL DIFFERENT CUSTOMER SERVICE STAFF. TOTALLY USELESS.. AVOID, AVOID, AVOID!!

Sent 1200 dollars to the US from UK. At no point did the UK agent tell me that nearly all US locations will only give you a max of 500, and a cashiers check for the balance, which you can only pay into a US account in your name. Fat load of good if you are a foreign tourist. After spending 2 1/2 hours walking and cabbing around, and 2 customer service centre calls, and finally finding a location that had the money, we found out the money was blocked, as the sender (me) did not upload my ID and a photo to their online portal. After the 3rd customer services call -apparently, any amount sent, over 100 pounds, has to be verified with uploaded ID. Absolutely pathetic that the UK agent, in this case, the Post Office, did not state this. Am going back to the post office in the morning to pick up my money. And to concur with some other reviewers, one out of the 3 call centre staff was downright rude and patronising.

I had sent money many time and the you.g boy at the other end of the line was telling me about verifying my info. I asked him whether he had any questions for me and he was BLANK. This just happened a few minutes ago. Anyway thank God there's World Remit and Western Union. NEVER AGAIN USING MONEY GRAM. Will let family, friends and co-workers not to use MONEY GRAM.

Sent money from GT bank in LIberia through MG to Ghana. The girl at GT bank was checking her facebook during the work. She made a type error: one letter in a 22 letter name. It made the Moneygram agent in Ghana reject the transfer and send it back. The people who came to collect did not have money to transport them back so they had to walk for hours to get back to their house

Pretty everything is already said about these transfers. Terrible service.

I was in Egypt and a friend sent me money from Spain to England instead of Egypt. When we asked to return the money, they told us that the money had been withdrawn and I was not there to withdraw the money. I sent them to the mail asking for information and they did not respond to their convoy more than twenty letters.

Ma last name is :Toro I will never use again money gram they horrible the costumer service it terrible the managers on the phone they horrible they hung up the phone while I was trying to get a answer regarding my transaction they never completed my transaction the person who was trying to receive the money when there 2 days never got em money gram costumer service never reach out to me to let me know about this transaction that they weren't alouding this transaction they took the money to begin with I had to call and find out what was going on and they explained it I when back back to a different store to get the money and they didn't had them don't get fooled by this people don't use them u will go thru what I'm going thru right now

Trying 1 week to recieve my money ...or at least a refund to the sender..at the sender location still needs to pay fees ..

Warning!! I would never recommend moneygram to someone. It's pure hell to send money via dom! As soon as you pay the money to be sent to any post office, ask them to post Ombudsman that I call them on 0201203200 (customer service) here begins the hell!!!. you call there and get you choose between Swedish and English, press one for Swedish o two for English. I press 1 and wait about 10 min and answer them in English! Those who work there speak poor English and first o mainly they don't care! You say you want to talk Swedish instead but they are located on the handset. The second time I do the same thing with the wait time and then answers them by giving the reference number and what my name is and why should I send money and where I live o the big Street crosses my street I live in. .. and a bunch of stupid questions! And this in English even though I want to speak Swedish with some where! And after a while, so you may not know about it ok that they send money!!, they are located on the handset again!!! I call again and hands the same again from what I have for reference number, what I called, and so on with all the stupid questions, and so is the hang up again, or get the link me to any area with much idle time!! I was doing this one Friday. 15 to 20.! and the next day the same thing!! I decided to call the main office in Stockholm which asked me to call back to the customer service!! I refused and want them to refund my money! All this with the wasted time and energy in spite of all the complaints that I told the head office in Stockholm, they have even apologized, totally sick. I sent money via Ria that I got tips from an acquaintance and the money came fast o for sure, thanks for the Ria for the best service.

Hi I am Fayyaz Baig I am trying to speak customer service last tow days .after take to much stress I cancel my transaction.my number 07404908013.tomorrow I make court partition against in court.i 100/ I will win this case because you have not one good rewiew.and I want uk band money gram in uk because they can't Handel this service. And I want all people help me as witness in court against money gram thank

Extremely bad service. Stay away! Declined my transaction for no reason at all. The agents were rude and could not even speak English properly. One of the agents asked me how old I was. I gave her my date of birth, she said no...she asked for my age!!! Couldn't believe what I was hearing. MoneyGram is the worse service ever.

THE CUSTOMERS ARE MONEYGRAM INTERNATIONAL ARE VERY RUDE AND ARROGANT. They DO NOT KNOW how to talk to their CUSTOMERS. THEY ARE INPATIENT AND CANNOT EVEN SPEAK GOOD ENGLISH BUT ARE THERE FOR THE MONEY. I SEND MONEY TO MY BROTHER OVER SEA AND THEY TOLD ME THEY ARE NOT IN POSITION TO SEND MY MONEY BUT THERE WAS NO REASON GIVEN. when I ASKED them FOR THE REFORM OF MY MONEY THEY PUT ME ON HOLD AND SWITCH OFF THE PHONE AFTER 30 minutes I KEEP CALLING UNTIL THEY WERE SATISFY BEFORE ANSWERING ME AND AT LAST GIVE ME A RECEIVING NUMBER. They cancelled my transaction for no reasons and give me back money send for my sister to go to a hospital and my sister passes away because there was no money to get her drugs. They are very wicked. If they continue this arrogant behavior MoneyGram will lose most of its customers. I have decided to never send money through them again.

Dishonest, no customer service, stay away from the terrible company. Will not all receiver to pick up because they claim she waited too long (24) hours. For a $15 transfer I paid $5 to complete. Now, I can not get refund, customer service can not speak English, and receiver is out of luck. Moneygram, you are crooks, plain and simple. I will never use your company again and I will spread the word how terrible you are.

MoneyGram this is the worst money transaction service in the plant ... very bad and poor, i sent money 5 days ago and until this minute the receiver can not turn the money, ... take advantage of the money of the other the maximum time that They can ... and they say it's 10 minutes ... lie ... beware ... American companies like MoneyGram 1st treat to make the time more long to use this money of users 2ed discriminate against all the people of the Middle East, and they set themselves up for their transactions - and steal their money ..

One word - the most useless stupid service ever. Locked my account for no reason and tells me to go to location. For 3 years now my account is still locked. Thank God for WesternUnion. The best!

I wish I didn't have to write this review but I feel people need to know and maybe MoneyGram will do something better and fix issues. MoneyGram does seem to have better exchange rate than Western Union. That's great and wanted to use their service but guess what they want to earn the money you save on exchange rate by forcing you to pay more on fees. Here's how they're doing it secretly. MoneyGram online to pay using your bank account does not work. I've been told aparantly there's something wrong with my bank account so call TeleCheck. TeleCheck says I'm new so let's update some info and wait 7 days. Well I can't wait that long to send urgent money so I send in store. Then 1 year later I try to send money online using saved banking info from last time. Guess what? Doesn't work. I got sent to same loop. Call TeleCheck and told me same info. MoneyGram customer service is also worthless. They can't help solve any problems. What's the solution? Oh you can pay using credit/debit card for MORE FEES. WOW! Amazing! 1) Shown better exchange rate online 2) Try to send using your bank account. Oops! Doesn't work. New on TeleCheck 3) But it's OK pay us more fees. Send using credit card. Also not to mention Credit Card then charges you cash advance fee. MoneyGram doesn't give its customer service any power to solve problems. I spent hours and reached supervisor who can't solve my problem nor adjust fee for credit card to the same as bank transfer fee. There's also no one above then manager aparantly who can help. Unless you're desperate don't go with MoneyGram. They're a sneaky Thief. Use your own bank for money transfer when possible.

I can only agree with the reviews on this site that Moneygram is a dishonest company with unacceptable practices and should be avoided. I transferred the amount of GBP 100 to someone in New York. The announced fee, which appeared on the invoice I received, was GBP 4.99. Later I saw an additional fee on my credit card statement. Disgusting! Now disputing this unauthorized charge with my credit card company. I definitely cannot recommend Moneygram and will not use them again.