Moneygram Reviews

All the useful information that you need to know before sending money with Moneygram!

0.5 score based on 237 reviews

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USD PHP ₱ 48.75
USD MXN $ 17.55
USD INR ₹ 63.84

Overview

MoneyGram is a public company and listed under the ticker symbol MGI. MoneyGram businesses are divided into two categories: Global Funds Transfers and Financial Paper Products.The company works with individuals and businesses through a network of agents and financial institution customers. Why send/receive money with MoneyGram ?
  • Fast
  • Convenient
  • Reliable
  • Affordable
  • Secure
  • Send globally

Coverage: How many Countries & Currencies does Moneygram support?

Moneygram User Reviews and Ratings

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Worst customer service ever

Review published ago

Worst customer service ever. Sent 2 money grams and both said sending error. Money was deducted from bank account Customer service says that money will be refunded in 72 hours. Do not use this over priced company. Went to wal mart and sent same amount for 8 dollars. What a rip off.

by Bruce Phillips

Worst customer service ever

Review published ago

Worst customer service ever. Sent 2 money grams and both said sending error. Money was deducted from bank account Customer service says that money will be refunded in 72 hours. Do not use this over priced company. Went to wal mart and sent same amount for 8 dollars. What a rip off.

by Bruce Phillips

Rubbish customer service! Don’t send via money gram

Review published ago

Terrible customer service! Would not recommend this company to anyone! Agents lie on the phone! Was told my transaction was fine by one agent and told otherwise by another agent! They are quick enough to take your money with in seconds but will take 12days for any refund to be issued! So be warned! Agents very unhelpful even spoke to a supervisor who refused to transfer my call to a member of the complaints department. Best advice? DONT USE MONEY GRAM!

by djrikkiburnz

Rubbish customer service! Don’t send via money gram

Review published ago

Terrible customer service! Would not recommend this company to anyone! Agents lie on the phone! Was told my transaction was fine by one agent and told otherwise by another agent! They are quick enough to take your money with in seconds but will take 12days for any refund to be issued! So be warned! Agents very unhelpful even spoke to a supervisor who refused to transfer my call to a member of the complaints department. Best advice? DONT USE MONEY GRAM!

by djrikkiburnz

the worst customer service I have had…

Review published ago

the worst customer service I have had to deal with. I would not recommend this service to anyone.

by Kaye Elizabeth Labis

the worst customer service I have had…

Review published ago

the worst customer service I have had to deal with. I would not recommend this service to anyone.

by Kaye Elizabeth Labis

Horrible

Review published ago

I tried to use the service today to send money to Mexico. When I set the account up, it went just like you would expect, but when I tried to send money, it told me the account was locked and that I would have to go to a store with cash. I tried using their customer service chat, but it would appear to be a "no customer service" chat. After wasting half an hour of my life, I went to Xoom and was done with a confirmation in less than 10 minutes, mostly typing information.

by Kenneth Edmonds

Horrible

Review published ago

I tried to use the service today to send money to Mexico. When I set the account up, it went just like you would expect, but when I tried to send money, it told me the account was locked and that I would have to go to a store with cash. I tried using their customer service chat, but it would appear to be a "no customer service" chat. After wasting half an hour of my life, I went to Xoom and was done with a confirmation in less than 10 minutes, mostly typing information.

by Kenneth Edmonds

MoneyGram is a withholding a 1.5…

Review published ago

MoneyGram is a withholding a 1.5 million dollar transaction for me and I'm supposed to be receiving a payments of $5,000 every day until this transaction is complete but during the transactions I was dealing with two different people around the world this happened I had no idea MoneyGram sometimes I was talking to 3 people what a joke anyways yeah well they were taking shifts on 24-hour days I'm staying up 24 hours arguing with him and trying to deal with the situation to receive my funds while I'm being pretty much harassed when I'm going to make the payment where is the fee why haven't I made a payment yet why am I just saying to them that I'm unable to make a payment cuz I live on a fixed income but since I was in dollars a month and finally I get my payments paid off and for some reason dealing with two different agent for one transaction I don't know what happened but my payments are complete and I am not receiving any more funds I do not have any information I'm highly upset

by Elaine Palomar

sperren Account ohne Grund

Review published ago

sperren Account ohne Grund - auf Anfrage heisst es am Telefon, aus Sicherheitsgründen! Ich hatte eine Überweisung getätigt, ohne Probleme, in die Ukraine Empfänger hat Betrag erhalten, für mich als Absender war alles in Ordnung Weshalb akzeptiert man als MG überhaupt Zahlungen in dieses Land? schlechtester Service! Nie wieder!!!!!!!!!!!!!!!!!!!!

by Tom Kruse

Horrible complete waste of time

Review published ago

Horrible, I initiated transfer to overseas account from my US bank, after opening account everything went well.The transaction was approved and it said my recipient will receive money in less than a day. Next day when I checked the status it said completed, However when I asked my recipient They never received money in their bank account, That really got me paranoid as It was sizable amount of money. I called moneygram several times to know what happened to my money. They still said everything looks good from their side and asked me to check with recipients bank if any issues on their side. My recipient confirmed that their bank never received any transition instructions from moneygram, Again after several calls with moneygram finally they told me that my transaction was rejected and they will refund the amount to me, Now looking at other reviews looks like I will need to fight again to get refund, They said it takes 12 business days. fingers crossed

by Rick

One of the worst companies I have used

Review published ago

One of the worst companies I have used. Was using them at my local post office successfully for the last couple of years but recently I signed up online, the transfer went fine and I tried to login to send more cash and it wouldn't login, I phoned MG and they told me that I have more than one account(I don't) so they have banned me and I have to use another money service. Well I'll be using Western Union!..

by Ben Revesz

Penoso, estafadores, scammers

Review published ago

Penoso, una empresa por llamarlos de alguna manera que anuncia envíos de dinero en minutos, y cuando van a recogerlo upsss "incidencia en el sistema" y el dinero de repente aparece como entregado sin estarlo. Llamas por teléfono a un call center inútil que no resuelve nada y solo te indican que abren una incidencia que tarda entre 8 y 12 semanas en resolverse. Necesitaban el dinero ya!!!! Ni se os ocurra enviar dinero a través de esta basura de empresa de scammers, advertidos estáis, ojala hubiera llegado yo a una opinión de este tipo antes de enviarlo.

by David

MoneyGram is a joke, Unprofessional, waste of time

Review published ago

This company is a joke. They should advertise that they only send money within a country. They refuse most attempts to send money out of the country, no matter what country they are in. Their excuse is they don't want YOU to be scammed. I attempted to send money to my attorney, who I hired to represent me for overseas business transaction, and they asked me the nature of my business. It is not their business. I had already advised I knew the person, I had a business relationship with him, he has performed services for me, and I am trying to pay him. Instead they permanently closed my account and advised they had the right to refuse transfers without cause or reason. Unprofessional and unreliable. Waste of time. Zero stars.

by Dona Lee Gould

BEWARE OF MONEYGRAM

Review published ago

MoneyGram has bad costumer service. Even if you have the transaction ID they don't put any effort for you to get your money back. A lot of SCAMMERS use it for that same reason. They know MoneyGram isn't going to do anything for you to get your money back.

by Roberto Pimentel

MONEYGRAM IS MADE UP OF CRIMINALS

Review published ago

The most useless money transfer company in the world. I think they are into money laundering. On the 8th of March 2018, I transfered money to Toronto Canada to pay my rent. I received the reservation number and instructions to be given to my landlord. I received a call from my landlord on the 9th that he went to the collection point only to be told there was no money there so I call moneygram and I was put through an interview for an hour only to be told that Toronto Canada is a high risk destination as such my funds would be refunded. Today is the 21st of March 2018 and in yet to receive my refund. MONEYGRAM IS MADE UP OF THIEVES WHO TAKE YOUR MONEY AND USE IT TO ENRICH THEMSELVES WITH ABSOLUTELY NO REGARD FOR THE INCONVENIENCE THAT IT CAUSES THE CUSTOMER. USELESS BUNCH OF CROOKS

by Patrick Alomatu

Пользовался несколько раз

Review published ago

Пользовался несколько раз, все было ок, только большие коммисии... В 2018 году появился более дешевый способ для отправки денег. Вы можете сделать первый перевод без комиссии а также получить 10 евро в подарок как новый клиент! Называется transfergo (найдите в гугле), код для получения бонуса rRZ2Ed скопируйте и введите на сайте

by Dmitry Oganesov

Worst ever

Review published ago

Worst ever Acct was blocked after sending money Asked why no answer was given I was then cut off when I requested to speak to a supervisor Called back twice then cut off Would have used "Small World" to send but the pick up is very far from the person I was sending money to I will now try western union although there fees can be high

by James

Der Stern Gesamtbewertung ist zu viel .

Review published ago

Der Stern Gesamtbewertung ist zu viel. Es ist echt ein Witz, müsste 4 "Läden" abklappern in zwei Städte, bis ich das Geld erhalten habe und es ging um gerade ein bißchen über "500, €" . 2 von 4 Läden haben mit Moneygram nichts zu tun, das dritte (nicht vertrauenswürdig) konnte bis 100,- auszahlen und mehr nicht. Das ganze würde von dem unfähigen Mitarbeiter der Hotline getoppt, er hat mir eine Adresse in Frankfurt genannt die nicht mal existiert. Nie wieder.

by Amine

Wow. Worst service I have ever experienced.

Review published ago

MoneyGram is the worst company I have ever dealt with in my life. I tried to transfer money to my sister who had no money for milk for her son. They claimed we exceeded the limit of how many times someone could pick up money in a month and would not tell me anything more. I was passed along to the next person who refused to give me any information besides repeat to me, "the money is going to be refunded in 3-10 business days". Finally I was hung up on by a supervisor. Something like transferring money can be critical to someone in need and to have a team of customer service people who do nothing to help rectify the situation is poor business practice and a sure way to lose customers. I will never send money through MoneyGram again.

by Michelle

Horrible service

Review published ago

I wish I had looked at reviews PRIOR to trying MoneyGram for the first time. This was the worst experience I have ever had with a company. I attempted to send money to Mexico, and on the automated system, it continued to say ready for pickup. On the receiver's end, it always showed not complete. When I tried to call them, I would sit on hold for 30 minutes or more, just to get bounced from one person to the next. 2 weeks into it, I finally found out the name did not match the account and my transaction was cancelled. I will never use MoneyGram again.

by Joseph Seifried

Diventato uno schifo...

Review published ago

Diventato uno schifo... PER RICEVERE I SOLDI LE AGENZIE PRIVATE TI DICONO SEMPRE CHE HANNO SUPERATO IL LIMITE GIORNALIERO O HANNO PROBLEMI TECNICI .... PER COSA PAGHIAMO LA COMISIONE?????? Sono dovuto andare in 5 agenzie per trovare una che mi ha pagato....... Chiamato il numero verde ...le operatrici non capiscono una mazza ........ Vergognatevi

by Gheorghe

Totally rubbish

Review published ago

Totally rubbish

by Fatemeh Khosravi

Worst service I have ever encountered and a system that does not work

Review published ago

40 minutes in the post office to transfer money to China, recorded all my ID, filled out the forms, caused a queue to the door and then error code and cant do the transfer. The postmaster called them and the answer was they will not do it with NO explanation.I called them also and they just don't have a clue about why or anything else. Next day went to Western Union. It took 10 minutes to do and worked out at £10 cheaper.

by martina andrews
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Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card

Pay Out Options

Bank
Cash
Home Delivery

Service Mode

 Online
 At Branch

Exchange Rate Type

Indicative

Moneygram Company & Contact Info

Type:- Money Transfer Company
Established:- January 1, 1940
Address:- 2828 N. Harwood,
15th Floor
Dallas, TX 75201
USA
Service Info:- 1‑800‑926‑9400
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