MoneyGram Review- Best Way to Transfer Funds Anywhere 2020

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MoneyGram Review by Exchange Rate IQ

Overall rating
8 /10

Is sending money with MoneyGram easy? How much it cost? Is it safer option comparing to other international remittance companies? It is necessary to get the answers of all these questions before started using the services of MoneyGram. Therefore, the experts of ERIQ have reviewed the company and provide you every possible detail in the precise form. The company offer flexible payment option and have more than 350,000 agent locations across the globe.

MoneyGram International Inc. is a US-based money remittance company with its headquarters in Dallas, Texas. It is 2nd largest money transfer company in the world after Western Union. The company helps people to send and receive cash within minutes in over 350,000 agent locations across over 200 countries and territories. It offers both online as well as offline transfers for personal and business purposes. Some of the benefits of using MoneyGram services are:

  • Multiple Transfer Options
  • Variety of Services Offered
  • Multilingual Website
  • Faster Transfers to MoneyGram Plus Users

Review of MoneyGram :

MoneyGram is a global service provider of money transfer and other payment services which are available in 200 countries and territories. The businesses of the company are divided into two categories: Global Funds Transfers and Financial Paper Products. It offers various services other than fund transfers are:

  • Transfer money to mobile wallets
  • Pay bills
  • Make healthcare and child support payments
  • Send money to inmates in federal, state, and county correctional facilities
  • Load prepaid cards
  • Purchase money orders

The company has a minimum transfer limit of USD $1 and one can transfer the maximum amount up to USD $6,000. This is a daily maximum transfer limit, so one cannot send more than $6,000 in a day. Besides this, it offers MoneyGram Plus services to its users, where they will get more benefits including fast transfers, email notifications as well as personalised offers which will reduce the transfer fee.

The customer services of the company are available 24*7, so, users can anytime contact the company regarding transfers and payment related queries. One can also request for MoneyGram refund as it provides 100% refund in 7-10 business days.

MoneyGram is highly secured, so one can use its services worry-free.

On an overall basis, we rate it 8 out of 10 because it has a lower maximum transfer limit, which is a major drawback.

Pricing : How much does MoneyGram cost?

7 /10

MoneyGram Transfer Fee

The company charges $11.00 if you are transferring funds from a bank account and $49.99 if the amount is transferred through debit or credit card. Besides this, it takes approximately 2% of the total amount transferred. In the cash transfers, it has additional charges because it reaches the recipient in minutes after transfer.

MoneyGram Exchange Rate

The company offers mid-market exchange rates to its customers. It applies the standard practice of taking a margin on the exchange rate where mid-market exchange rates may exceed up to 5% occasionally. So, MoneyGram rates are basically lower than many of its competitors.

Any Other Fee:

The company may ask for various fees depending on the country and currency of the recipient as well as sender. You can check all the fees here at MoneyGram Fees calculator.

So, for its pricing policy, we rate it 7 out of 10 because there are many companies which offer lower fees and better exchange rates with no margins of profit.

Transparency: Does MoneyGram have any hidden fees?

10 /10

MoneyGram Hidden Fee

The company is offering highly transparent services and does not charge any hidden fees. The company locks exchange rate once you start the transaction and the same amount will be received by the recipient.

MoneyGram Tracking Details

For tracking the transaction process with MoneyGram, you need to enter the reference number or authorization number as well as your last name after which you will get where your amount has reached. You can track your MoneyGram transfer here.

So, for MoneyGram’s transparency, experts of Exchange Rate IQ have given 10 out of 10.

Transfer Speed: How long does it take to send money through MoneyGram?

7/10

MoneyGram Money Transfer speed depends on the destination country, receiving bank and its working hours. Still, if you are making the transfer through a bank account, then it will approximately 3-5 working days. While if you have transferred funds through a MoneyGram agent location, it will be received by the recipient in minutes (available in working hours only).

It offers fast transactions to MoneyGram Plus holders, but that will also take up to 1 working day.

So, for the transferring speed, we rate it 7 out of 10.

Coverage: How many Countries & Currencies does MoneyGram support?

8/10

The company has an experience of 80 years and about 2500 employees are working for it. MoneyGram is providing sending and receiving money services to 200 countries with more than 350,000 agent locations. One can send money online to over 20 countries through the mobile app, or website using debit or credit card or bank account. In the USA and Canada, users can also send funds through Interac online.

Countries Supported by MoneyGram

Albania Benin Comoros Kosovo Mayotte
Anguilla Bhutan Djibouti Lesotho Nigeria
Aruba Cape Verde Eritrea Malawi Reunion
Gabon Uzbekistan Senegal Suriname Timor-Leste

The company has more than 25,000 agent locations in Africa alone. Besides this, you can also find MoneyGram locations near you here. For using the online services of MoneyGram login here. We rate it 8 out of 10 for its coverage, because there are still many countries which are needed to be covered by the company.

MoneyGram Transfer Process

Send money online or cash pick up with MoneyGram

  1. Go to the MoneyGram website.

  2. You need to log in or sign up for transferring funds and knowing the fees as well as exchange rates.

  3. Enter all the details asked by the company for registering.

  4. Enter the details of the bank account.

  5. Enter the recipient’s details.

  6. Enter the amount by selecting the currency of your and beneficiary.

  7. Re-check all the details and send the funds.

  8. Track the transfers at your dashboard anytime anywhere.

User experience of MoneyGram

7/10

MoneyGram is a highly user-oriented website where you just need to register to transfer your funds either through a bank account, debit card, credit card or cash pickup. It is offering services worldwide with the help of its transfer agents and collaborating with multiple banks. At the same time, the website is available in multiple languages so that users can get the information in their languages. Some of the positive and negative aspects of Money Gram are:

Positive:

  • Easy cash pickups across the globe.
  • Flexible transfers which can be received in a bank account, mobile wallets or cash
  • Best option for urgent transfers through cash pickup

Negative:

  • Lower maximum transfer limit
  • High fees on the currency exchange rate
  • Only debit card, credit card and cash transfer options available for the users outside US and Canada.

MoneyGram Customer Service:

The company is offering 24*7 customer assistance and you can call them at the following numbers:

MoneyGram Phone Number

General Questions: 1-800-666-3947

About a Transaction: 1-800-922-7146

Report Fraud: 1-800-926-9400

You can also fill MoneyGram online form here to get a call back from the company.

MoneyGram Mobile Apps

The company is offering its mobile apps so that one can transfer funds whenever they want no matters where they are. You can download these apps here:

  1. MoneyGram Android App
  2. MoneyGram iOS App

MoneyGram Refer a Friend

The company provides cash benefits if you share a unique link provided by the company to your friends and they make the first payment with a minimum amount of $50.

MoneyGram Promo Codes

The company provides its promo codes to users by notifications, email or SMS. They can use these promo codes to get discount on the transfer fee.

The company has also provided FAQs for the general customer questions, besides this, it has been providing worldwide services for businesses or personal transfers. So, on overall user experience, we rate it 7 out of 10. So, for starting the services of MoneyGram sign up here.

Security : Is MoneyGram Safe?

10/10

So, your first question before using the services of MoneyGram would be, is it safe? Then you will be happy to know that the company is subject to a wide range of laws and regulations across the world.

  • The company is licensed in all the 50 states, the District of Columbia, Puerto Rico, the US Virgin Islands and Guam.
  • In the UK, it is licensed as an Authorized Payment Institution under the European Union Payment Services Directive.
  • Many other jurisdictions also provided the license to MoneyGram to work in various countries.

So, the company is highly secured and has become the second largest fund transfer provider in the world with its best services. Hence we rate it 10 out of 10 under the security head.

Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card

Pay Out Options

Bank
Cash
Home Delivery

Service Mode

 Online
 At Branch

Exchange Rate Type

Fixed
Indicative

MoneyGram FAQ's

Can I send money through mobile phone or apps of MoneyGram?

No. MoneyGram does not offer its mobile applications, so, you cannot send money through mobile. You need a web browser to send money through it.
Discuss this question

Can I cancel money transfer from MoneyGram?

Yes. You can cancel the transfers take place at MoneyGram if the amount has not been picked up by the recipient from an agent or from the bank account.
Discuss this question

What are the multiple transfer options available in MoneyGram?

You can send money on MoneyGram through a bank account, online transfer, cash transfer, and agent transfer.
Discuss this question

Alternatives to MoneyGram

MoneyGram User Reviews and Ratings

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Very bad

Review published ago

Very bad! I was not able to get my money sent from Chile to Mexico. In this time of Pandemia.... I went five times trying to get my money. Decided to send it in another way. Never use MoneyGram is very annoying.

by Risas Diving

Very bad

Review published ago

Very bad! I was not able to get my money sent from Chile to Mexico. In this time of Pandemia.... I went five times trying to get my money. Decided to send it in another way. Never use MoneyGram is very annoying.

by Risas Diving

Заблокировали Акк

Review published ago

Решил как всегда отправить деньги человеку с Италии в Украину уже как год отправлял, все как обычно заполнил попросили выслать скан документа, выслал, блокнули без объяснения. Странные ребята.

by Рома Космо

Заблокировали Акк

Review published ago

Решил как всегда отправить деньги человеку с Италии в Украину уже как год отправлял, все как обычно заполнил попросили выслать скан документа, выслал, блокнули без объяснения. Странные ребята.

by Рома Космо

Molto scarso

Review published ago

Il servizio le poche volte che funziona per sbaglio é anche funzionale. Il problema é che pur avendo la tessera e il mio documento registrato ha sempre problemi e il personale al call center é oltre che quasi inutile ha tempi di attesa lunghissimi. Eccetto rari casi i punti MoneyGram hanno personale che non ti aiuta ed è quasi infastidito da te. Sempre problemi “tecnici” (?) o altro. Inutilizzabile e rispetto a Western Union è indietro anni luce. Parlo di MoneyGram in Svizzera

by Norrin Radd

Molto scarso

Review published ago

Il servizio le poche volte che funziona per sbaglio é anche funzionale. Il problema é che pur avendo la tessera e il mio documento registrato ha sempre problemi e il personale al call center é oltre che quasi inutile ha tempi di attesa lunghissimi. Eccetto rari casi i punti MoneyGram hanno personale che non ti aiuta ed è quasi infastidito da te. Sempre problemi “tecnici” (?) o altro. Inutilizzabile e rispetto a Western Union è indietro anni luce. Parlo di MoneyGram in Svizzera

by Norrin Radd

Worst ever for sending money

Review published ago

Worst ever for sending money, first they have no idea where you pick the money gram up at Walmart, which doesn't have money gram anymore,only Walmart to Walmart transfers that are thru money gram but not money gram itself,or CVS where you can only get $500.00 cash ( if they have it) and the rest in a money order.but they fail to tell you that anything over $2,000.00 you have to wait 24hr and go back to pick up, or Moneygram store which is only in a few cities and closes at 5 pm. Anyways use something else if you don't want to be treated badly and lied to about how you receive your money or ask a million questions about why you are sending or receiving money like your a drug dealer or something first of all its not your business we paid you to send the money it is a paid for service by the people who send it what,when,where,and how we choose to spend our money is our business not yours,I will never use this service again and unless you want to spend hrs running from store to store and calling money gram time and time again, use anything else but this to send money to someone.

by Khoas Naas

Worst ever for sending money

Review published ago

Worst ever for sending money, first they have no idea where you pick the money gram up at Walmart, which doesn't have money gram anymore,only Walmart to Walmart transfers that are thru money gram but not money gram itself,or CVS where you can only get $500.00 cash ( if they have it) and the rest in a money order.but they fail to tell you that anything over $2,000.00 you have to wait 24hr and go back to pick up, or Moneygram store which is only in a few cities and closes at 5 pm. Anyways use something else if you don't want to be treated badly and lied to about how you receive your money or ask a million questions about why you are sending or receiving money like your a drug dealer or something first of all its not your business we paid you to send the money it is a paid for service by the people who send it what,when,where,and how we choose to spend our money is our business not yours,I will never use this service again and unless you want to spend hrs running from store to store and calling money gram time and time again, use anything else but this to send money to someone.

by Khoas Naas

I love MoneyGram !

Review published ago

I have used many money transfer apps in the past But MoneyGram is by far the easiest app I have ever used I love it!!!!

by Cristiana

Always easy

Review published ago

Always easy. Good prices

by Adrian Ryan

Inutile

Review published ago

Impossibile utilizzare il servizio. Dopo il primo passaggio, il primo, segnala errore nel calcolo delle commissioni e non si può procedere al trasferimento. Provo a segnalare, ma anche in questo caso è impossibile contattare il customer care per problemi al sito. Inutile.

by Andrea Avino

WORST THING EVER if i could put them a…

Review published ago

WORST THING EVER if i could put them a minus i would have done it , worst costumer service ever my money stayed with them for more than 3 weeks can't be picked up nor cancel transaction called them many times every time talking to multiple agents each one of them sending me to another department and no one could solve the problem

by Hala Khawajkieh

Awful

Review published ago

Awful, awful, awful. You cannot reach anybody. You do not hear back at all after sending them e-mails. Discrepancy between their U.S location info requirements and overseas. Feels like a scammer's website.

by Hazem Nassar

28 maggio invio denaro e dopo poco…

Review published ago

28 maggio invio denaro e dopo poco cancello, rimborso mai ottenuto ma risposte scritte e vocali assurde si tipo cancellando a noi soldi non arrivano (invece dalla carta sono stati presi) oppure abbiamo rimborsato chieda alla sua banca (mai avuto rimborso), call center inutile e customer care incompetente, reclami inutili se non contento ti mandano all ombudsman bancario belga che apre solo un caso ma rimborso nulla...ultimo reclamo gli ha dato 5 giorni poi mi rivolgo al giudice penale e civile non per la piccola somma ma per il metodo truffaldino e scorretto...

by Cliente

This company is full of lies and fraud…

Review published ago

This company is full of lies and fraud and B.S..i tried to send money to my friend from USA to Dubai. Money go through very well but when my friend going to receive that money from there one of moneygram agent he was asking for sender ID. When I called there customer service they said we never ask for sender's ID. When my friend told him your customer service said we don't require sender's ID then why you're asking for sender's ID. Then that indian guy who was in Dubai I talk to him over the phone he said he is manager. His communication was really poor. He said icreated my own law i need sender's ID. When I said is there any guarantee there is no identification theft. Then he change his tone and said to my friend go somewhere else. I need sender's ID. Actually he was looking for identity theft and on the top of one of the supervisor in customer service center his name Lewis that M.F. who wasted my one hour over the phone. He said I'll figure out issue within 24 hours so your friend who stuck in Dubai bcoz of covid he can go home in his country. Lewis terminated my account instead of resolving issue and took $4.99.from my account. This company use to be a good company i always send money through them when i was in London but now this company is full of lie. At the end I end up sent money through western union. Which took only 30 minutes. Never trust moneygram its full of B.S.and money chop chop.

by Ajay Verma

Nicoleta

Review published ago

Sono davvero delusa dal servizio di trasferimento. Al Marzo avevo trasferito denaro in Romania per una emergenza online.Con diverse scuse in ogni posto dove dovevano fare il loro lavoro sono passati tre mesi . Per chiedere il rimborso fino ad oggi 4 Agosto....vergognoso. Ladri ...posso dire?

by Nicoleta Circiu

TRY TO AVOID MONEYGRAM TRANSACTIONS IF POSSIBLE ON PHONE

Review published ago

My recent experience with MoneyGram associate on a phone was a horrible in the sense that the guy doesn't speak loud and you tell him to speak a little loud then he gets mad at you. It's rather unfortunate that I couldn't get his name well. The last straw that broke the camel back was that he told me to get somebody for me to translate the english for me meanwhile is he's also an immigrant (he had an accent).....(STEREOTYPING) I believe this an insult and disrespect because he doesn't know me....... I had to wait on phone for more than 30 good minutes before I could talk to this guy and because he couldn't speak a little loud that I had to ask him several times to speak loud that made him mad to deny my request to change the name of my girlfriend's on the whole transaction I did at Walmart. I had to drive again to Walmart to get my refund. My advice to people is that, be advised to find a better company/agency (customer friendly) to do money transfer transactions not MoneyGram. Customer Service on phone is -F (horrible). "A WORD TO A WISE IS ENOUGH"

by Festus

I tried to send money to my Brother in…

Review published ago

I tried to send money to my Brother in Texas and I didn't change the state to Texas and I was told I can't change the state, I guess it is not true that money gram is easy and this was my first and last time I use money gram because it was a headache, so I was told I have to cancel the transfer and wait 3 to 10 days and money gram will keep my 6 dollars and now I have to spend 6 more dollars to send it again I know COVID-19 has slowed business but to make me spend more money doesn't seem like a reputable company, I am very disappointed in how money gram does business

by Wendell Clark

Excellent.

Review published ago

Excellent. The service is reasonable and the bonus points are great too.

by YS

Tried to send monet to texas walmart to…

Review published ago

Tried to send monet to texas walmart to walmart your computer denied the transaction and said due to general compliance issues what does that mean and why cant i send money to my sister in Texas from a walmart in michigan iwant an answer as yoir customer srvice people are incompetent and no help at all this is discrimination .

by mj durst

They sent me to Sperbank to sent…

Review published ago

They sent me to Sperbank to sent money... in first bank noone can login to moneygram account, in second bank moneygram declined my transaction without reason. I ask them to print that , they didn't.. i lose half of a day for nothing.. bad dervice, bad partners... never again..

by Tomislav Mihalić

moneygram prüft nicht und nimmt Betrug billigend in Kauf

Review published ago

Geld in die Ukraine versendet. Auf einen Betrüger herein gefallen! Ursprünglich wurde von Westernunion abgelehnt, weil Betrug. Ich bin davon ausgegangen, ok, wenn dies Westernunion bekannt ist, dann wohl auch moneygram! Ich bin davon ausgegangen, safe zu sein. Weit gefehlt. Nun habe ich nach 4 Wochen (!!!) email, schreiben, etc eine Bearbeitungsnumer bekommen. Der Betrüger macht weiter, hat mich sogar angeschrieben.Holt weiter Geld ab mit allen erdenklichen Namen, gleiche Adresse (!!) und gefälshcten Pässen.Ich habe moneygram seit 4 Wochen darauf hingewiesen. Es ist immer das gleiche Büro im Kiev. Was macht moneygram: hüllt sich in Schweigen! Ich möchte mein Geld zurück!

by SK Haus

I have sent money during corona virus…

Review published ago

I have sent money during corona virus quarentine, the person I was sending the money to could not take it due to the corona, as he himself explained it. Now after the quarentine I have sought to contact Moneygram let them know about the situation, previously I have visited the local money gram branch they told me I need to contact moneygram they cannot do anything for me. Moneygram is not responding to my online message.

by Fadli Gababe

They won’t work with you

Review published ago

They won’t work with you. My son was in another state and the stores wouldn’t accept his ID because it was expired but he had a paper ID showing that they have issued a new one. They wouldn’t change the receiver name . Took 100.00 dollars and started that the money wouldn’t be in my account for another 72 hours. They didn’t take 72 hours to get it out my account! Western Union is the best! Never will I use money gram again!

by Ramona Stevens
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Compare MoneyGram With Other Money Transfer Companies

MoneyGram Company & Contact Info

Address:- Dallas, Texas, United States
Email:- [email protected]
Phone:- 1-800-955-7777
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