Reviews of Moneygram Money Transfer Company

0.5 score based on 172 reviews

Send Money To Rate
USD PHP ₱ 48.75
USD MXN $ 17.55
USD INR ₹ 63.84

Overview

MoneyGram is a public company and listed under the ticker symbol MGI. MoneyGram businesses are divided into two categories: Global Funds Transfers and Financial Paper Products.The company works with individuals and businesses through a network of agents and financial institution customers. Why send/receive money with MoneyGram ?
  • Fast
  • Convenient
  • Reliable
  • Affordable
  • Secure
  • Send globally

Coverage: How many Countries & Currencies does Moneygram support?

Moneygram User Reviews and Ratings

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WORST EVER!

Review published ago

WORST EVER! I've sent money before with money gram international and had some issues, but this time its very different! People who are answering phones are so incompetent that I can not even talk to a normal HUMAN BEING who will answer any question at all... I sent money and they charged me twice, then they blocked an account for "Security Purposes"! RUDE< unprofessional, hanging up and making no sense!!! I am rating them all 1's... If that helps their supervisors to review and make changes in their unprofessional world of money transfers!!! Never again!

by Tchanturia Davit

WORST EVER!

Review published ago

WORST EVER! I've sent money before with money gram international and had some issues, but this time its very different! People who are answering phones are so incompetent that I can not even talk to a normal HUMAN BEING who will answer any question at all... I sent money and they charged me twice, then they blocked an account for "Security Purposes"! RUDE< unprofessional, hanging up and making no sense!!! I am rating them all 1's... If that helps their supervisors to review and make changes in their unprofessional world of money transfers!!! Never again!

by Tchanturia Davit

My account is locked and can never be …

Review published ago

My account is locked and can never be used again. It is also impossible to set up a new account>

by Ronald Broderson

My account is locked and can never be …

Review published ago

My account is locked and can never be used again. It is also impossible to set up a new account>

by Ronald Broderson

The customer service is abhorrent

Review published ago

The customer service is abhorrent. I have been attempting to send money to Costa Rica using my checking account. Twice now the transaction encounters an error and asks me to call 800-922-7146. The first time, I gave up and paid $26.99 to send $500. Today, I wasn't about to. In both cases they have told me to call Telecheck. When I call Telecheck they need the specifics of a declined check (N/A) or a reference number which neither your agents or your escalation department can provide. No problem, I tell the escalation agent; I'll use my credit card if you'll process it at the same rate as a check. And again, I'm told no. I finally asked what can you do? According to the person in the escalation department who I waited over 10 minutes to talk to, there is nothing she can do. My option? Pay the additional money to use my credit card. I'm sorry, that's not a helpful answer. I would gladly take my business elsewhere, but MoneyGram is my only option in Samara, CR. I've sent a complaint via their website - let's see if it does any good....

by Shannon Mika

The customer service is abhorrent

Review published ago

The customer service is abhorrent. I have been attempting to send money to Costa Rica using my checking account. Twice now the transaction encounters an error and asks me to call 800-922-7146. The first time, I gave up and paid $26.99 to send $500. Today, I wasn't about to. In both cases they have told me to call Telecheck. When I call Telecheck they need the specifics of a declined check (N/A) or a reference number which neither your agents or your escalation department can provide. No problem, I tell the escalation agent; I'll use my credit card if you'll process it at the same rate as a check. And again, I'm told no. I finally asked what can you do? According to the person in the escalation department who I waited over 10 minutes to talk to, there is nothing she can do. My option? Pay the additional money to use my credit card. I'm sorry, that's not a helpful answer. I would gladly take my business elsewhere, but MoneyGram is my only option in Samara, CR. I've sent a complaint via their website - let's see if it does any good....

by Shannon Mika

Worst company ever

Review published ago

Worst company ever. They locked my account but would not give me a reason why and then I had to jump through multiple hoops to try and get it sorted and had to go through their "security procedure" multiple times - with questions getting very personal and which Moneygram do not need to know. I was told if I didn't answer ALL of their questions then the account would stay locked. Any other company would move on to ask another question to verify, Moneygram refused. I was in a public place and not comfortable having to run through vocally that I'm having to send money because of a death I dont really wish to have a conversation about. I find this completely ridiculous as their other departments I spoke to had no problem with confirming who I am. Congratulations Moneygram, you've moved another customer over to Western Union!

by Andrew Morris

Worst company ever

Review published ago

Worst company ever. They locked my account but would not give me a reason why and then I had to jump through multiple hoops to try and get it sorted and had to go through their "security procedure" multiple times - with questions getting very personal and which Moneygram do not need to know. I was told if I didn't answer ALL of their questions then the account would stay locked. Any other company would move on to ask another question to verify, Moneygram refused. I was in a public place and not comfortable having to run through vocally that I'm having to send money because of a death I dont really wish to have a conversation about. I find this completely ridiculous as their other departments I spoke to had no problem with confirming who I am. Congratulations Moneygram, you've moved another customer over to Western Union!

by Andrew Morris

Konto sofort gesperrt obwohl Geld …

Review published ago

Konto sofort gesperrt obwohl Geld abgebucht wurde. Betrag länger geblockt, inkompetenter Service. Total unfähiger Laden, niemals wieder!

by Ben V.

Political discrimination

Review published ago

I will never use money gram ever again. They blocked my account because they didn’t like the political Opinions that are made clear by my email address. The heifer from customer service was laughing when the call was transferred to her. A company discriminating against me for my political opinion is BS. I will be finding an attorney.

by Angry Customer

I left western union to use this …

Review published ago

I left western union to use this company when they were still new. It was great in the start now after 1.5 years they block payments and now refusing to give the receiver the money. The same receiver for the past 1.5 years. The customer rep told me to use another company. I hope money gram is aware of this. I will get my refund tomorrow and go back to western union. Mohamed Chams CEO Call2talk M

by Moe Chams

Extremely Poor Customer Service!!

Review published ago

I have a daughter living out of state and one of the best locations to use to send her money is Walmart. There are locations in many cities. Unfortunately they use Moneygram for this service. I've sent her money with an online account. Many times I've had transfer problems which had nothing to do with funds on my part. They were constantly flagging transactions and kicking me to some 'Customer Service' agents, who had to be called on a telephone line. The agent usually spoke very poor, heavily-accented English. Each call was five to fifteen minutes in length due to wait times and the poor communication. Recently, for a $30 transfer, I was kicked up to 'Security' after a rambling three or four minutes explaining my account was just cancelled and I would be transferred again to 'Security'. After a minute answering identity questions I was told the account was cancelled. When I asked why, the agent said 'Security' doesn't give answers to customers. This is the most ridiculous explanation I've ever heard from an organization. Then they cancelled my online access so I can't see any history now. I'm opening up a Western Union account and will never have anything to do with them again or good to say about these clowns!

by gardnar o'brien

Money gram is a predatory company …

Review published ago

Money gram is a predatory company pooling cash from innocent people for investment purposes. They do this under the pretext of preventing fraud. Their primary goal is to restrict immediate access to your funds while investing in various short-term instruments. You can never win with such a company. Your only solution is to stop dealing with the company entirely by seeking other means to transmit overseas funds. If I have sent money to a particular recipient before, there is no justification to re-examine additional transfers to the same recipient. These controls are redundant and idiotic and call into question their ability to properly perform this service for customers. Their competitor, Western Union may be no better than MoneyGram but at least access to your funds are likely less restrictive.

by Memma White

Horrible!!!!

Review published ago

Horrible! They decide who and who you can’t transfer money to. Very frustrating. Tried to send money to sister in law traveling in Germany and they decided it was not safe and would not complete transaction. Building home and trying to pay contractors and they decided it was a possible problem. Would not complete transaction.

by Gail Davis

Если ты часто получаешь и отправляешь …

Review published ago

Если ты часто получаешь и отправляешь переводы, или максимальная сумма для получения, то переводы блокируются. Самое интересное, что они дают отправить, но получатель не может получить и приходится отправителю забирать деньги обратно. Все это тратит время и нервы получателя и отправителя. Ну и кто они после этого? И кого они таким образом защищают?

by Alexey

Incompetent Employees - Scammer Fees

Review published ago

Filed for a refund on my unused $35 money order. They denied me and sent me back a photocopy of someone else's money order because their incompetent employee typed in the wrong serial number. Now I have to go through the entire process again. They also screw you with an $18 fee.

by Michael M.

Ich kann dieses Unternehmen nicht empfehlen

Review published ago

Ich kann dieses Unternehmen nichtt empfehlen. Heute wurde mir die Auszahlung verweigert, da mein zweiter Vorname vom Absender nicht angegeben wurde. Ich verwende siesen zweiten Vornamen nie. Es wurde eine 2-Faktor Authentifizeriung durchgeführt. Transer-Kontrollnummer, Name des Empfängerd und Name des Absenders. Trotzdem wurde mir die Auszahlung verweigert, weil mein 2. Vorname vom Versender nicht angebenen wurde. Ich habe schon öfter Geld mit anderen Deinstleistern versendet, da war das nie ein Problem. Man kann es treiben und man kann es übertetreiben! Uns sind erhebliche Kosten dadurch entstanden.

by Willi Müller

I had the WORST possible experience

Review published ago

I had the WORST possible experience. The time before this when I used Moneygram I was interrogated for 20 mins before they would release the money to my receiver. Mind you, I sent to that very same receiver before in that same City for the same purpose. THIS TIME IS THE LAST. I sent the money 2 days before my receiver was to pick the money up just so that if there were any issues I would know before he got there. MONEYGRAM TOOK THE MONEY FROM MY ACCOUNT AND SENT ME AN EMAIL THAT IT WAS READY FOR MY RECEIVER. That was SO not the case. I was told through my receiver to contact them and after almost 30 mins, I was finally given the lecture that it was for my protection and now my receiver could make the trip once more to pick the money up. Thought that was it? OH NO. The agent told him she was NOT COMFORTABLE GIVING MY MONEY TO MY RECEIVER WITH IDENTIFICATION AND CANCELLED THE TRANSACTION. As upset as I was , I almost ha a stroke when I called to get my money back and the Rep said "It will take 3 - 10 business days. THIS IS THE ABSOLUTE WORSE SERVICE I HAVE EVER GOTTEN. Insults, after insults and disrespect on top of disrespect.

by Tanisha Grandison

I created an online account

Review published ago

I created an online account, then within 7 days I could no longer access my account. When I rang the customer service number he was very rude and could barely understand his English. I was advised that my account was closed by the system with no reason why and I had to use a store to send any payments and I was no longer able to use an online payment.

by Vijay Patel

Pathetic company and scam

Review published ago

Very Pathetic company, Pathetic customer services. its a scam Money gram is a scam. i had to send money which they took 2 days for confirmation after 2 business days money gram said we have sent the money, but the receivers account was not credited when i asked about the status their customer services were so bad. THEY CHARGED ME BUT DIDN'T SENT THE MONEY Actually to the receiver. wasted my time money and efforts . i have been sending through Transfer wise since ages i never had problems.. i will never ever use money gram

by Aamir

Impossible

Review published ago

The transaction I was trying to make matched their profile for fraud. After talking with about 6 service reps they said there was nothing I could do. Went to Walmart in person and sent the money and it was $10.10 cheaper than online. I have cancelled my account.

by Philip Ewing

Hallo liebe Internet Gemeinschaft,

Review published ago

Hallo liebe Internet Gemeinschaft, ich möchte hier auch einmal meine Erfahrung mit MoneyGram teilen. MoneyGram habe ich mir speziell ausgesucht wegen der Sicherheit. Bei einer Transaktion muss der Empfänger die Referenznummer besitzen, damit er das Geld abholen kann. Das ist schön und gut aber die Realität ist komplett anders. Mein aller erster Transfer in die USA ging ohne Probleme. Jedoch bei dem zweiten kamen die Komplikationen und die waren gigantisch. Der Transfer wurde ohne einen relevanten Grund direkt storniert und mein MoneyGram Account wurde gesperrt. Eine Rückmeldung kam auch nicht wieso weshalb und warum das passiert ist! Bei einem Rückruf beim Deutschen Support versteht man ABSOLUT gar kein Wort, da dort nur Ausländer angestellt sind, die nur gebrochen Deutsch reden und alle komplett Inkompetent sind. Mit Inkompetenz mein ich, dass die nicht wissen, wie die Firma intern läuft. Daten, --->RECHTE der Kunden<---, & Hierarchie. Da wartet man über 10 min bis da mal eine Antwort kommt, die man einigermaßen versteht, nach gefühlt 10 Personen. Ganz geschweige dazu ob die Antwort auch stimmt, da dort jeder etwas anderes sagt bzw. behauptet. Hauptsache beim wichtigsten Teil (Kunden nähe) kosten sparen wo es geht. Das ist eine Sauerei! Beim Englischen Support Raum hatte ich mehr Erfolg (wenn man das so bezeichnen darf). Der Support meinte zu mir, dass man mir den Grund nicht nennen kann aus "Sicherheitsgründen" und sie mir das Geld zurück buchen würden auf das Konto jedoch OHNE die Gebühr. Sehr Toll Hauptsache 50€ einstecken. Auf die Frage wieso die Gebühr nicht auch noch übermittelt wird wurde ich abgewimmelt und das nicht nur bei einer Person. Ich beschwerte mich daraufhin per Mail. Dabei hatte ich auch kein Glück und ich bekam als Antwort nur diesen Satz "sie kennen bereits unsere Antwort". Welche Antwort? Dass ich jedes mal abgewimmelt werde und mir keiner den genauen Grund nennen kann? Entschuldigung für den verbalen Ausdruck aber was soll der Schei*? So etwas hab ich noch nie erlebt. Mir wäre das egal, wenn man mir wenigstens noch die Gebühr zugeschickt hätte. Aber nein das ist der Hauptgrund weshalb ich hier schreib und wahrscheinlich den Text 1x1 kopier und überall verbreite. Mir geht es nur noch gezielt darum, dass jeder weiß, was die mit Kunden machen. Das ist eine verdammte Sauerei! Ich rate davon komplett ab. Benutzt lieber WesternUnion, da die sich wenigstens um die Kunden kümmern und man die auch gescheit verstehen kann. Vielen dank für die Aufmerksamkeit und überlegt es euch genau, ob ihr MoneyGram nutzen möchtet.

by Lukas

I was interrogated for over 30min on …

Review published ago

I was interrogated for over 30min on the phone after being on hold for 30min only to be told i could not send my money with my credit card by a person who was struggling to speak English. I will never use money gram again- western union from now on!!!!!!

by Ken Weaver

Truly terrible experience

Review published ago

Truly terrible experience

by Vadim Tsodikovich
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Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card

Pay Out Options

Bank
Cash
Home Delivery

Service Mode

 Online
 At Branch

Exchange Rate Type

Indicative

Moneygram Company & Contact Info

Type:- Money Transfer Company
Established:- January 1, 1940
Address:- 2828 N. Harwood,
15th Floor
Dallas, TX 75201
USA
Service Info:- 1‑800‑926‑9400
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