MoneyGram Reviews 2019

All the useful information that you need to know before sending money with Moneygram!

1 stars based on 376 reviews

Send Money To
USD PHP ₱ 48.75
USD MXN $ 17.55
USD INR ₹ 63.84

Overview

MoneyGram is a public company and listed under the ticker symbol MGI. MoneyGram businesses are divided into two categories: Global Funds Transfers and Financial Paper Products.The company works with individuals and businesses through a network of agents and financial institution customers. Why send/receive money with MoneyGram ?
  • Fast
  • Convenient
  • Reliable
  • Affordable
  • Secure
  • Send globally

Coverage: How many Countries & Currencies does Moneygram support?

Moneygram User Reviews and Ratings

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Never trust or use them

Review published ago

Never trust or use them. They will take your money, but never delivery on the other end. I sent $1000 USD to my parents in Vietnam, and it has been over 17 days, and my parents are still not receive money from them. I called them and requested for refund, but they're refused to back refund, and keep telling me that I need to call back 24 to 48 hours later to get update. NEVER use them unless you want to lose your hard earn money.

by Tri Nguyen

Never trust or use them

Review published ago

Never trust or use them. They will take your money, but never delivery on the other end. I sent $1000 USD to my parents in Vietnam, and it has been over 17 days, and my parents are still not receive money from them. I called them and requested for refund, but they're refused to back refund, and keep telling me that I need to call back 24 to 48 hours later to get update. NEVER use them unless you want to lose your hard earn money.

by Tri Nguyen

Do Not trust them

Review published ago

Do Not trust them They are the worst company. The money was sent to me on Friday, their system says it is ready to be picked but when I go to the post office they say it is blocked. We have called their call centre ten times they say they cannot tell us why. They are criminals. Mafia. Do not trust them!!

by Murat Ozkok-Ohr

Do Not trust them

Review published ago

Do Not trust them They are the worst company. The money was sent to me on Friday, their system says it is ready to be picked but when I go to the post office they say it is blocked. We have called their call centre ten times they say they cannot tell us why. They are criminals. Mafia. Do not trust them!!

by Murat Ozkok-Ohr

Not to be trusted.

Review published ago

Not to be trusted.. i sent £2000 to the Philippines, they took the money from my bank , then cancelled the transaction without giving me a reason ,, now they say i have to wait 10 days for a refund, how is it, that a company that prides itself on transferring money around the world in seconds, can't do an immediate transfer in the UK.. never use this outfit ..

by gus kramarczyk

Not to be trusted.

Review published ago

Not to be trusted.. i sent £2000 to the Philippines, they took the money from my bank , then cancelled the transaction without giving me a reason ,, now they say i have to wait 10 days for a refund, how is it, that a company that prides itself on transferring money around the world in seconds, can't do an immediate transfer in the UK.. never use this outfit ..

by gus kramarczyk

Moneygram lost me everything!

Review published ago

I sold a car to a guy, we tried to use moneygram Walmart2Walmart. I spent over 8 hours trying to figure out WHY they couldn't get me the money. Now, that guy has my car and now I'm f***ed thanks to moneygram. Thanks to moneygram, my car is gone an in have nothing to show for it. Their fraud protection program is amazing! Without it, I'd have 3.3k, but, thanks to them, I have literally nothing and I get to explain to my grandpa that the car is gone butvmoneygram won't pay out! Thanks moneygram! Without you I'd have the money I was owed! I'd have never spent over 8 hours talking to robots and people that couldn't explain why I couldn't get the money! Thanks again for making sure that the money that was owed to me was never paid out and I lost my car! 20/10 will commit the rest of my life to destroying moneygram and 100% recommend literally any other option!

by Blake Moore

Moneygram lost me everything!

Review published ago

I sold a car to a guy, we tried to use moneygram Walmart2Walmart. I spent over 8 hours trying to figure out WHY they couldn't get me the money. Now, that guy has my car and now I'm f***ed thanks to moneygram. Thanks to moneygram, my car is gone an in have nothing to show for it. Their fraud protection program is amazing! Without it, I'd have 3.3k, but, thanks to them, I have literally nothing and I get to explain to my grandpa that the car is gone butvmoneygram won't pay out! Thanks moneygram! Without you I'd have the money I was owed! I'd have never spent over 8 hours talking to robots and people that couldn't explain why I couldn't get the money! Thanks again for making sure that the money that was owed to me was never paid out and I lost my car! 20/10 will commit the rest of my life to destroying moneygram and 100% recommend literally any other option!

by Blake Moore

Worst Service

Review published ago

i just tried to send money to dubai. firstly my money didnt went through and the refund is going to take 4 business days. i dont have any more money to send back. its on hold. worst service. dont ever use this. my parents need money and i cant send because of this money stuck with them. WORST

by Tushar Arora

Online geht gar nicht

Review published ago

Online geht gar nicht - Service schlecht! Was aber hier schon ausreichend berichtet wurde kann ich nur bestätigen.

by Soto Sva Kumoto

After having sent numerous transfers …

Review published ago

After having sent numerous money transfers, Moneygram decided because I sent one transfer to a 'high fraud' area in Canada, that I was somehow tainted and would no longer send money for me. Even though I had previously sent money to the same person, in the same location. After refusing to send a transfer online, they said I had to go in person. I went to a Walmart and sent it. They accepted the payment, then said they wouldn't transfer it. It took several days and several calls to customer service before my money was returned. They also refused to give me any details on what was wrong. Their representatives were either clueless or rude in their answers. The people at Walmart were not helpful either. While on the phone with their customer service, they asked numerous personal questions about me and my wife. They asked how long we had been married, how long I knew my wife, etc. I finally said no more and refused to answer their invasive, insulting questions. I won't do business with them again, for any reason. Much better alternatives out there than a company that insults their customers and implies their spouse is untrustworthy.

by Stuart

I was told "Moneygram is no longer an Option for You" but not WHY

Review published ago

I was told "Moneygram is nolonger an option for you" after I had used moneygram 3 times in Argentina and Chile with success. Then I just tried to make a transfer in Mexico and was asked to supply additional information, which I called up internationally and did and was told "We are a private company and we choose to cancel a transaction or account at any time". So I asked WHY. And was told "as a private company we can choose to cancel a transaction at any time without telling you why". I asked to speak with a supervisor and was told "there is no other information for you". Now I've had a terrible customer experience, I'm left CONFUSED and uncertain of my options and the company, that i've used 3 times, won't even tell me why. Terrible experience!

by Shanelle Clapham

Есть более дешевый способ переслать деньг

Review published ago

Слишком большие комиссии! Нашел более дешевую альтернативу, TransferGO новым клиентам бонус 10 фунтов, код для получения бонуса rRZ2Ed. Загерестрируцтесь ваедите код rRZ2Ed сделайте перевод и получите бонус!

by Дмитрий

Bad Customer Service

Review published ago

Tried to send some money to a friend in Thailand through MoneyGram. There was a problem with the transaction, likely my fault, and it was declined. When I tried to login to my account and correct my error MoneyGram directed me to a page that said that the site was down "It's not you, it's us". I assumed that the site was down so I checked the web to see the site status but it looks like they were up and running. Sent an email to inquire about the issue. The next day they replied saying that they were uncomfortable with my transaction history (I made one) they had closed my account and I would not be able to use their service again, ever. Wow! I even provided a shot of my passport to verify my identity. The way they handled this sucks. Just give me a message that there's a problem and work with me to fix it. Don't tell me your site is down and make me wait 24 hours to be officially booted. I wouldn't want to use the services of a company that can't be honest with me anyway. Bye bye MoneyGram I hope that lots of people read my review.

by Michael Pearson

Ho fatto un pagamento online

Review published ago

Ho fatto un pagamento online, mi è stato chiuso l'account senza spiegazioni e ancora dopo 7 giorni lavorativi nessun rimborso ricevuto. Quanto ci vuole? Solo perdità di tempo. Evitate MoneyGram

by PincoPalla

Unfassbar schlechter Service!

Review published ago

Unfassbar schlechter Service! Wurde 38 (!!!) Minuten zwischen diversen Servive-Mitarbeitern hin und hergeschoben. Die erste wusste gar nichts und musste immer Rückfragen stellen, weil ich in meinen Account nicht mehr rien kam. Das Problem wurde auch nicht zufriedenstellend gelöst!!!

by Alexander Pluquett

Opened an online account to send money

Review published ago

Opened an online account to send money to my daughter. Had to phone them to verify things, the money was sent. Then 10 minutes later I got an email saying it was cancelled and my online account was closed permanently. No explanation whatsoever. Transaction is pending on my bank account. Would not use them again

by Karen Finan

Don't use moneygram unless you wanna be messed around

Review published ago

Left Australia on 31st Dec expecting my money to be in my bank account on the 2nd January as promised. To my disappointment it is now the 23rd January and still no money in my account. They are now telling me I have to wait a further 15 days and that I may have to go all the way back to Australia from the UK because they didn't include my middle name so refused to send my money. After speaking to the bank whilst on the phone to MoneyGram they confirmed that the middle name wasn't necessary and would not refuse the transfer due to this. After being on the phone to moneygram for 10 mins whilst in the bank they miraculous turned round and said it's a bad line and hung up. I'm fuming about this because I have no access to my money and I have been left penniless for 23 days. I'm so sad about this because I tried to avoid paying bank charges by choosing MoneyGram and have ended up worse off. I will never use this service again and will stick to using banks which are safer and look after their customers properly.

by Poppy

Das Geld ist gesperrt und jetzt?

Review published ago

Wie schön bei Monygram Werbung: "schnell und flexible" funtioniert leider nicht in Praxis. Ich habe 200 Euro nach Afghanistan gesendet . Der Empfänger sollte in weniger Minuten bekommen. Es ist 2 Woche das Geld ist nicht da. Grunde weißt monygram Mitarbeiter auch nicht. Es ist gesperrt. Der Service Mitarbeiter meint Empfänger Soll anrufen. Dort in Afghanistan meinen der Absender Soll anrufen. Es ist nur verarschung. Also bitte Hände weg von monygram!

by Sarwari Yorash

Worst experience ever

Review published ago

I tried to send around 300 dollar to China. 30 minutes after the payment was done using credit card, I got a notification that the transfer was cancelled and my accound blocked. It was my first time using moneygram so I called the helpline to ask the reason for the cancellation. I was just told that they care about security but couldn't tell me why I was blocked. Now I am waiting that they return my money. Stay away from this "service"! I have used Western Union a few times before and never had any problems. It is a bit more expensive but is actually working and care about their customers.

by Manuel Kiener

Thieves and scammers

Review published ago

These people are scammers. Do not EVER use their online service. They deleted my account after recording all my personal data. They are supposedly not able to ever reopen the account, nor can I open another online account because they kept my information in their database. You cannot get any help whatsoever from Customer Service.

by ian

The worst company ever

Review published ago

The worst company ever. They don’t know what they’re doing. I tried to cancel a transaction through online then following up with a phone call. They told me it’s been cancelled and money should be back on my account 3-10 business days. I waited after 7 days and now they told me that the money was never taken out of my bank account and that I needed to call my bank to resolve the issues. Clearly the money was taken out of my bank account. They told me to email prove of the transaction showing the money was taken out and didn’t hear anything. Called back and now they’re saying that the transaction was never cancelled. I was done. They’re the worst. Don’t send money with them. Never again!

by Wuri Wimboprasetyo

Disappointment

Review published ago

Hi there.I'm happy to share with you how I feel about using money gram. I am Chinese. This is my first time using money gram.I want to send my cat to Malaysia. The shipping company told me to use this method to send money to them. Disappointed. Because the recipient told me that the that transfer was canceled I'm confused. I didn't cancel the remittance. I tried to contact them through the customer service number of the official website, but none of them could get through. I started sending them emails, and over two hours later, I got a very official email asking me to provide the information I had registered. I replied to them, but I can't get a reply from them anymore. The shipping company told me that they had spoken to the customer service of Money gram and they needed me to provide a series of very personal information. I feel very confused .To know that this information is collected in China can be used for usury .Finally they told me that it would take about 10 days to receive a refund. My cat has been in the warehouse for two days and I'm worried about it . I learned from a Chinese website that Jack Ma gave up buying money gram. I think now I know why, because of their poor customer service, and they are not quicK.Maybe they can change their name.Not money gram it should be money grab😂 By the way I would like to ask foreign friends, will paypal and Western Union be more reliable than money gram? The shipping company provided me with these two payment methods. Which is more reliable?

by 张驰

ACCOUNT CLOSED, NO REASON GIVEN

Review published ago

Went to pick up at wal-mart, said could only be returned to sender.... didnt think much of it, but then i could not do a send within the US, friend i had sent to before... i called and was told my account had been closed by MoneyGram and i can never use this service again.No explanation, just slammed shut. This company is going to "securely" shut every good customer down like this. DO NOT USE THEM

by Brenda
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Transfer Type And Modes

Pay In Options

Bank
Cash
Credit Card
Debit Card

Pay Out Options

Bank
Cash
Home Delivery

Service Mode

 Online
 At Branch

Exchange Rate Type

Fixed
Indicative

Moneygram Company & Contact Info

Type:- Money Transfer Company
Established:- January 1, 1940
Address:- 2828 N. Harwood,
15th Floor
Dallas, TX 75201
USA
Service Info:- 1‑800‑926‑9400
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