Every time I book a transaction it is same frustration
I've been a customer of money2anywhere for close to 4 years. In recent years their customer service is gone completely to junk level. They don't reply to any email. Their site has a call back option and its just a joke, they never call back if we leave our number there. And if you try to call them, you will be put on hold forever, you never get to speak with their customer representative. They just put the transaction on hold and don't inform you and don't even update the proper status in the site. If at all you are lucky to speak with their customer representative, then they will ask you to provide bank statement after that no news for another day. Then again if you are lucky to contact them, then they will tell you to do wire transfer and the funny part is, in their website there is no option to select wire transfer, it has only direct debit. Every month they change their policy and direct debit limit without informing the customer and putting the proper information in the site. So you end with the same frustration again and again. I also used Remit2India. But it is recently bought by money2anywhere's parent company and both are going down the hill with their customer service. So now it is time to look somewhere else for money transfer, actually TranFast, Xoom, Ria, etc are getting much better now.