Icici Reviews

All the useful information that you need to know before sending money with Icici!

1.5 score based on 60 reviews

Send Money To Rate
USD INR ₹ 64.97

Overview

Send money to India using secure and cost-effective online money transfer service that is ICICI. Benefits of ICICI:
  • Secure transfers from any bank overseas
  • Wide range of online services
  • Secure your online transfers
  • Wide range of delivery options
  • Online tracking of money transfers
  • Cost efficient and competitive exchange rates
  • 24X7 Service Commitment

Coverage: How many Countries & Currencies does Icici support?

Icici User Reviews and Ratings

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Speed of services is really good.

Review published ago

Speed of services is really good.

by Anant Dhuri

Speed of services is really good.

Review published ago

Speed of services is really good.

by Anant Dhuri

the worest bank i ever…

Review published ago

the worest bank i ever have....unfortunately i have ICICCI as salry account i cant close i wont get messages when i need transfer customer care is pathetic I should give -10 that much frustration i am facing

by Avanthika Avanthi

the worest bank i ever…

Review published ago

the worest bank i ever have....unfortunately i have ICICCI as salry account i cant close i wont get messages when i need transfer customer care is pathetic I should give -10 that much frustration i am facing

by Avanthika Avanthi

Extremely unprofessional bank ever…

Review published ago

Extremely unprofessional bank ever dealt with and worst Customer Service in the world . Your money disappears in transfers overseas and you get charged for unnecessary charges. *Don't ttrust this Bank*

by Jyoti Bhosale

Extremely unprofessional bank ever…

Review published ago

Extremely unprofessional bank ever dealt with and worst Customer Service in the world . Your money disappears in transfers overseas and you get charged for unnecessary charges. *Don't ttrust this Bank*

by Jyoti Bhosale

very bad customer service

Review published ago

very bad customer service, they speak rule if we request anything but they say all useless reaosns when they need to do there work. Its been more than 15 days that I am calling these useless customer people to activate my account , debit card and internet banking. all they do is create request. wast of time. I will not suggest icici to anyone.

by siri ch

very bad customer service

Review published ago

very bad customer service, they speak rule if we request anything but they say all useless reaosns when they need to do there work. Its been more than 15 days that I am calling these useless customer people to activate my account , debit card and internet banking. all they do is create request. wast of time. I will not suggest icici to anyone.

by siri ch

Customer Service Rep doesn't know the SWIFT CODE?

Review published ago

I called Customer Service to know the Swift Code, IVR first of all askd for the debit card number and then when i reached a representative, they are not able to provide me the SWIFT code. they transferred my call to NRI Line, the ivr again asked for the debit card number and when i entered it, ivr says mine is not an NRI account and call got disconnected. this kept repeating for 4 times. when I called them 2nd and 3rd time I told them that this is what is happening if they transfer my call to the NRI Line But Still they did the same. UNFORTUNATELY, couldn't get the SWIFT code till now. IF I DO NOT HAVE AN NRI ACCOUNT CAN I NOT GET A SWIFT CODE? someone who is transferring the money form other countries to my account is asking me for that. what is the solution?

by Akbar Khan

ICICI Money 2 India - Nightmare

Review published ago

I have been using ICICI Money2India for last 2-3 years and I have been very happy until last month. My last transaction was $19,000 USD & after I initiated the transfer, I was told that my eExpress facility was disabled by the system and transfer will not happen. But ICICI took money out of my account and I was told money can't be transferred. I requested to send it in regular mode but NRI support said it can't be since it was initiated in express mode. I made nearly 10-15 calls and sent almost 20 emails. All the customer service representatives gave me the same answer saying that "your tracking has been rejected by the system. Since Express e-Transfer facility has been disabled on your M2I log in ID: XXXXXX re-enable the same, request you to write us at nri - icicibank.com from your M2I registered mail ID for which ACH account and the Receiver's account." I provided that many times and I was not given any clue about what should be done. Later I started talking to multiple floor supervisors and the result was the same. I was told to wait for 2 more days and after 2 days result was same (requesting me to send an email to nri - icicibank.com). I got frustrated and requested for the refund of my money back to my US bank if ICICI can't transfer to my Indian account. Then I was asked to contact my US bank for the refund which I was not sure why they asked me to do. I reached out to my US bank and they politely told me that action should be taken by ICICI since they are the one who debited the fund from my account. I called ICICI again and strangely I was told that I should submit the proof that I had trasnferred fund. I was lucky that I could talk to a supervisor named Srinivas Ninnekar who took a good initiative to make this happen. Other than Srinivas, no one had any clue what they are talking. Finally I got my money back to US bank after 3 weeks of numerous calls/emails. I transferred find via Remilty and it reached to my Indian bank within no time with much better rate than ICICI. I will never use ICICI M2I. Interestingly, I shared my experience with one of my colleagues and she told me that her friend had a similar experience in last December. She told me that it could be a plot by ICICI so that they can keep customer's money for many weeks and use it for their business. I could not believe that and after reading many people's experience I had to believe this and ICICI is doing a really bad job and I hope they will not become a low profile player in money transfer.

by Backer Vengad

Horrible customer service

Review published ago

Horrible customer service. I am highly disappointed in Icici bank credit card service. They say we can get credit card within 15 days. It has now been more than 15 days credit card processing is still not done. They are really slow and don't value their customers.

by Mitali Tole

this bank is the absolute worst

Review published ago

this bank is the absolute worst of banks I deal with They tend to put more roadblocks in your way to access your information, yesterday the website said i had to fill out form before I could enter I did this and of course after entering all the info they asked for it says your info cannot be entered due to bad opt number....one of the things they asked for was my mobile number which I typed into the form then they tell me to generate an OPT number when i click on this site gives me a number which I type into OPT spot and it says incorrect!!! of course , Next have to waist my time calling them, then am told they will enter my mobile number but will take 2 business days....wonderful so typical of this bank Can't wait to get all my money out of this so called bank!!!!

by KDC

Very very poor NRI service

Review published ago

Very very poor NRI service. No one takes responsibility to fix your issues or their crazy system issues. Never open an account here. Try other foreign banks they have far better service.

by Aarthi Muthuswamy

Many thanks to Payal

Review published ago

I spoke to Payal just a few minutes ago, she was very helpful, efficient and polite. I will recommend ICICI Bank and the customer support it provides. Thank you Payal for your help! You made it easier for me. Cheers!

by Vishal Chauhan

Very bad customer service

Review published ago

Very bad customer service

by Sravani S

Horrible customer service

Review published ago

Horrible customer service. I have NRI ACCOUNT and it took me for ever to explain what I was looking for. Uggggj

by parsh

NEVER OPEN GIC HERE

Review published ago

this is the worst bank to open your account in Canada. First of all, it took a month to activate my account .Secondly, the customer service have no clear idea about the details of their service. i was provided wrong information by the customer care representative and because of that i lost money in terms of transaction costs.

by Salena Singh

Worst service ever .i m out of money …close all branch and go back to india

Review published ago

Worst service ever .i m out of money and they don’t even care

by Harjot singh

this is the worst bank that I have use

Review published ago

this is the worst bank that I have use

by kings 12345

I was in India for a month and it was a …

Review published ago

I was in India for a month and it was a nightmare to deal with ICICI badichawdi branch, kachiguda Hyderabad.They were rude and not willing to help. Each one tried to be smart and want to convince they have good knowledge of the banking system and pushing to buy their investment plans. I have requested them to change my mobile number and address and proof were supplied as requested original passport and license. Nothing was done for a week. They kicked me like a football and went for a lunch and expecting someone who has joined new will do the job but that has wasted two hours still my issue was not resolved. I have no other option but to call NRI ICICI and again they have requested me to upload my documents. My question is why they took my original in branch and scared that they can sell your identity as they want it again. Is it not a security and privacy breach.

by Pradeep Chandak

Very very poor behavior of kamla nagar …

Review published ago

Very very poor behavior of kamla nagar branch BM Arpit ji.He is very rude and loud with customers and cheat.He made fake commitments to customers even icici management never support to their l old customer.HDFC bank is far better in services.

by poonam Kapoor popli

ICICI bank looting customer’s money.

Review published ago

ICICI bank looting customer’s money. I have an old account with ICICI bank. Few days ago I was at work and received a call from ICICI bank. I was in hurry to get back to work and I kept on listening to call and kept saying ‘ok’, ‘yes’ just because I did not wanted to be rude to them by hanging up (mistake). In call, it was said that your card will be protected, beware of frauds, with one call you can block your card etc etc. And some things in a very fast pace. (just like how in mutual funds advertisements, earlier they used to read the disclaimer very quickly. The line saying ‘mutual fund investments are subject to market risks….’ ) Then there was a confirmation call from different person. He used same trick. First he talked some non important things. After getting some ‘OK’, ‘YES’ from my side. He said a few lines in the end at the end in a very fast pace. And I said OK (or yes) again. BOOM I just made a purchase of Rs. 1899 and money got deducted from my account. And I dont know and did not intend to do so. I realized this later when I received this email Dear Customer, Greetings from ICICI Bank. your (New Policy)New Policy of CPP/OneAssist for (Privilege Single-Rs.2799)WA Privilege Single Rs. 1899 has been regd vide SR522966337 on 25-JAN-18. It will be completed within 1 working days. ‘Dear customer’ was very ironic in this email. Rs. 1899 was even more. I will have to work many many hours intensely to earn Rs 1899. I have never bought anything for myself so expensive. Moreover this purchase was of absolutely nothing of use or value. I did not enter my password, pin, not made any signature. And I was able to make a transaction (throw away money) just by saying a YES on phone (ease of banking). I guess they will be doing this to thousands of other people. By sharing this post, we can save some friends and other people from this scam and similar scams. Otherwise it can grow bigger, some people might be having their life earnings in their bank account, or money needed for critical things like medical expenses, education fees or for marriage. This is another example of shark (predator) eating small fish. We as a small fish (working people), need to inform other small fish of shark tactics.

by Neeraj Singh

I have deposited my GIC from india...i …

Review published ago

I have deposited my GIC from india...i dint get my debit card yet...it has been 20 days and still waiting...i dont have any money and icici customer care is not helping either...disgusting service 😡

by Mohit Rawal

Terrible company

Review published ago

Terrible company. I have standing instructions with Money2India to send Rs. 25,000 every month, on 25th. For Dec 25, 2017, the recipient has still not got the money. Every time I call, they tell me that they are having computer problem and money will be transferred in 3 days. They ask me when money was withdrawn from my US account, as they don't know. Today, ICICI rep told me that my account is blocked because they could not verify me. I had already sent driver's license, gas bill etc. on Nov 27. I asked what the problem is and she said she can't tell me because it is confidential. I asked what is missing and she said it is confidential. I asked what I can provide and she said it is confidential. She flat out told me that ICICI can't provide me any service and told me to find alternatives. When I spoke with her supervisor, he said that they need the copy of my Social Security Card. I asked him for the reason. He said it is for verification. What are you verifying? He said they could not verify my details based on my TX driver's license. I asked how they did that and he said it is not their database. I asked they can't have database of all driver's license of all states in the US. He said that they do. So, SSN copy is needed. I asked what you are trying to verify. He just said, it is required. Why? He said to verify the identity. I said I already provide SSN itself and why they can't verify that. He said they need the copy. Why? For identity. I offered them the copy of the US passport and OCI card to verify the identity. He said SSN copy is required. Under what country's rule SSN copy is required? US or India? He said US. I said I have opened bank accounts with 15-20 banks so far, no one ever asked for the SSN copy. Then he put me on hold and said it is per India regulations. What regulations? He said RBI regulations. How can Reserve Bank of India make a law to ask for SSN copy? He said, it is required. Why? It is as per our rules and regulations. How can ICICI make rules to ask private documents of people that are not to be shared? If I want to use their services, copy of SSN is required. I am done doing business with them. I have made alternate arrangements.

by Narendra K
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Icici Promo Codes & Offers

United States to All Countries
Get extra 30 paisa rate on first transaction
United Kingdom to All Countries
Get extra 30 paisa rate on first transaction
Australia to All Countries
Get extra 30 paisa rate on first transaction

Transfer Type And Modes

Pay In Options

Bank
Cash Card

Pay Out Options

Bank
Cash Card

Service Mode

 Online

Exchange Rate Type

Fixed

Icici Company & Contact Info

Type:- Bank
Established:- 1994
Address:- Mumbai, India.
Email:- [email protected]
Service Info:- 1 (866) 424-2448
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