I tried to make a transfer through Azimo to Ecuador. The first transaction, paid with my Visa, was cancelled although I tried to deliver the documents they asked for business purposes. My funds were blocked for 14 days. My bank guaranteed me that Azimo could unblock the amount a lot faster if they wanted to. I contacted them about this but they failed to do so. Because my Visa transaction was cancelled, a few days after, I started a new transaction but this time with an online transfer to their account. Again, this transaction was cancelled without clear explanation. All they said it was due to ‘regulatory requirements’ and they could not share any further details. The day after, they blocked my account without me asking. They promised me I would receive my funds back between 3 – 5 working days, they said this on the 10th of november and I still have not received my funds back until this day. Customer service did not respond anymore to my question when I would get my funds back. I am still impatiently waiting for my funds since it was a large amount of money. Our transaction was urgent and completely failed because of Azimo. Horrible experience.