Frequently asked money transfer questions

Does TransferWise provide cancellation and refund?

Yes. TransferWise provides cancellation and 100% cancellation facility. Though, for this, you need to provide your bank account details to the company if you have paid through credit or debit card. The amount will be added back within 14 working days after the cancellation.

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Wai Lun Ho
How do I get in contact? I made a transfer using Wise to Santander, however the account looks like it’s wrong. The account is international. Can I still retrieve something that has successfully transferred? Thanks
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